25C - AGMT INMATE TELEPHONE AND VIDEO VISITATION SERVICES

Home Browse Search

3. 2.2 requested. All minor category service requests shall be addressed within eight (8) hours of the report with problem resolution provided within twenty-four (24) hours. Major Service Category. A major service category shall be defined as any service request that affects; two (2) or more inmate telephones not operational, call detail/recording information not listing on the ICON System, call recording or live monitoring utilities not -operational or dysfunctional. All major category service requests shall be addressed within four(4) hours of the report with problem resolution provided within four (4) hours of the report unless otherwise negotiated with the City. Emergency Service Category. A major service category shall be defined as any service request that reports fifty percent (50%) of inmate telephones being disabled in any location of the Jail. All major category service requests shall be addressed within one (1) hour and a service technician guaranteed on-site within two (2) hours of the report. Video Visitation Services. (a) BCD -Kiosks. The Contractor agrees to provide and install four (4) Bridge Communication Devices at the facility. The BCD devices will provide on-site video visitation services. if requested by the City additional BCD devices will also provide secure messaging (e-mail) and Video Messaging Services. The BCDs can also function as inmate telephones. (b) Video Visitation Service. The Contractor agrees to provide remote and onsite video visitation service at the Santa Ana City Jail. 2.3 Installation of Service. Legacy shall install and make fully functional all inmate telephone and video visitation services reflected in sections 2.1 and 2.2 of this agreement no later than thirty (30) days after a project "kickoff' meeting between the City and Legacy. 2.4 Related Services. The City retains the option to implement and make use of any related services offered or developed by the Contractor during the period of this agreement. All services that bear a revenue sharing component shall be subject to the compensation terms defined in Section 3 of this agreement. 2.5 Incorporation of Legacy Proposal. The proposal by the Contractor dated May 23, 2017 and submitted in response to the City of Santa Ana RFP 17-052 is incorporated into this agreement in full. COMPENSATION 3.1 Call Commissions. The Contractor agrees to pay the City a minimal annual percentage of inmate gross billable revenue defined in Exhibit "Kat a rate of 77% of all revenue generated or $110,000 annually, whichever amount is greater. 3.2 Financial Incentive. The Contractor agrees to pay $15,000 to the City upon execution of this Agreement. 29t -0Y