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City of Santa Ana, California <br />TABLE OF CONTENTS <br />SECTION 1- INTRODUCTION <br />Table of Contents <br />SECTION2 - BACKGROUND.................................................................................................................4 <br />2.1 <br />Background Information..............................................................................................................4 <br />2.2 <br />Contract Arrangements for Collection, Processing, and Disposal ............................................... <br />4 <br />2.3 <br />Agreement Term..........................................................................................................................4 <br />SECTION 3 - SCOPE OF REQUESTED COLLECTION SERVICES.................................................................5 <br />Company Description.................................................................................................................31 <br />3.1 <br />Summary of Collection Services................................................................................................... <br />5 <br />3.2 <br />Collection Services.......................................................................................................................6 <br />3.3 <br />Customer Rate Arrangements................................................................................................... <br />14 <br />3.4 <br />Public Education and Outreach.................................................................................................. <br />14 <br />3.5 <br />Diversion Requirements............................................................................................................. <br />16 <br />3.6 <br />Requirements for Operations, Equipment and Personnel........................................................16 <br />3.7 <br />Billing, Customer Service, Record Keeping and Reporting........................................................18 <br />3.8 <br />Contractor Implementation Plan...............................................................................................21 <br />3.9 <br />Alternative Proposals.................................................................................................................22 <br />SECTION 4 - RFP POLICIES, CONDITIONS, AND PROCESS....................................................................23 <br />4.1 Rights Reserved by the City....................................................................................................... 23 <br />4.2 General RFP Requirements........................................................................................................23 <br />4.3 Code of Conduct.........................................................................................................................24 <br />4.4 Proposal Submittal Process........................................................................................................24 <br />4.5 Limits on Disclosure of Proposals..............................................................................................27 <br />SECTION 5 - SUBMITTAL REQUIREMENTS..........................................................................................29 <br />5.1 <br />Proposal Outline........................................................................................................................29 <br />5.2 <br />Cover Letter............................................................................................................................... <br />31 <br />5.3 <br />Executive Summary....................................................................................................................31 <br />5.4 <br />Company Description.................................................................................................................31 <br />5.5 <br />General Collection Related Submittal Requirements................................................................35 <br />DRAFT RFP for Franchise Collection Services 11/28/17 <br />65A-16 <br />Page ii <br />