65A - AGMT - AA SOLID WASTE - Laserfiche WebLink

Home Browse Search

City of Santa Ana, California Section 3. Scope of Requested Collection Services Contractor -provided bins shall be designed and constructed to be watertight and prevent the leakage of liquids. All bins shall display the Contractor's name, local telephone number, and some identifying inventory or serial number. If a new contractor other than the current service provider is selected for the new Agreement such Contractor may attempt to negotiate the purchase of the existing Commercial bins and roll -off Boxes from the current service provider. 3.6.3 Personnel Contractor shall furnish such qualified drivers, mechanical, supervisory, customer service, clerical, and other personnel as may be necessary to provide the services required by this Agreement in a safe and efficient manner. Contractor shall designate at least one (1) qualified employee as the City's primary point of contact with Contractor who is principally responsible for Collection operations and resolution of service requests and complaints. Contractor shall use its best efforts to assure that all employees who interact with Customers present a neat appearance and conduct themselves in a courteous manner. Contractor shall not permit its employees to accept, demand, or solicit, directly or indirectly, any additional compensation, or gratuity from members of the public. The City places a high priority on the retention of employees currently providing services within the City. Proposer shall declare its intent to offer or not a plan to offer employment to eligible employees of the current contractor according to the terms described in AB 1669 Section 1072 (Provided as Attachment 11 of this RFP). Information regarding the number of employees who are performing services under the service contract and the wage rates, benefits, and job classifications of those employees will be provided to bone fide Proposers at least 30 days before proposals are due. Proposers offering employment will be awarded a 10% preference in the evaluation process. 3.6.4 Local Purchasing Preference Contractor shall, throughout the Term of the Franchise Agreement, give preference to purchasing materials and supplies used in connection with the Agreement from local vendors within the City or State; and in that order of preference. 03® 7 illin , Customer .Service, Recuord Contractor will provide billing services to all Multi -Family, Commercial and Roll -Off service customers. Article 8 of the Franchise Agreement details specific requirements related to billing, customer service, record keeping, and reporting. A summary of some of the requirements follows below. 3.7.1 Billing Services Contractor will make available to all Customers an automated billing and payment system at no additional charge. This system should be website based and allow customers to view and pay bills through Contractor's website. Through the Contractor's website, Customers may request to cease paper billing and receive all bills through e-mail and/or Contractor's website. Contractor will ensure that the electronic billing and payment website conforms to industry -standard DRAFT RFP for Franchised Collection Services 65A-35 11/28/17 Page 18