55C - RESO - TITLE VI CALTRANS - Laserfiche WebLink

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City of Santa Ana Limited English Proficiency (LEP) Plan November 2017 provided to FTA in the Title VI Program. B. Language Assistance Measures Staff will continue to accomplish several language assistance measures to assist LEP persons, including the following: • Translate an inventory of existing materials in a variety of languages based on demographics, including Spanish and Vietnamese. • Regularly review and update these materials. • Assure LEP persons have access to staff that are trained and competent in the skill of interpreting/translation. • Contract with an outside interpreter service for trained and competent interpreters, as needed. • Arrange for the services of voluntary community interpreters who are trained and competent in the skill of interpreting. • Arrange for the use of a telephone language interpreter service. • Establish a linkage between minority community-based organizations for assistance in cultural understanding and interpretation services. • Post and maintain signs in waiting rooms, reception areas and other initial points of entry in languages other than English. In order to be effective, these signs should inform applicants and beneficiaries of their right to free language assistance services and invite them to identify themselves as persons needing such services. • Translate application forms and instructional, informational, and other written materials into appropriate non-English languages by competent translators. • For LEP persons where written documents do not exist in their language, assistance should be provided from an interpreter/translator to explain the contents of documents. • Efforts for assistance to low -frequency, unusual or unexpected languages may include, but are not limited to, using a telephone language line, and locating and temporarily employing a qualified interpreter who can communicate in the appropriate language. • Notices and information that are generally available to the public will be made available to identified LEP populations. • Establish uniform procedures for timely and effective telephone communication between staff and LEP persons. This will include instructions for English -only -speaking employees to obtain assistance from interpreters or bilingual staff when receiving calls from or initiating calls to LEP persons. • Statements about the services available and the right to free language assistance services, in appropriate non-English languages, will be included in brochures, booklets, outreach and recruitment information and other materials that are routinely disseminated to the public. • Ensure that translated materials provide referrals to telephone numbers or websites that are linguistically accessible (e.g., a flyer in Vietnamese should refer the caller to -a hotline with Vietnamese -speaking workers). 55C-24 18