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G G R A N I C U S RFP NO.: 17-107 Automated Agenda Workflow <br />Program and Meeting Video Streaming/Archiving <br />Do ahy.pa.rts of the NO PRIORITY 1: EMERGENCY <br />product Work? CALL GRANICUS CUSTOMER CARE <br />1-877-889-5495 OPT, 1 <br />Is your YES a <br />problem <br />limited, to only <br />some parts of <br />the product? <br />Is the system working but not to. <br />your satisfaction? <br />can you, . <br />complete <br />your work ih <br />any capacity <br />at all? <br />YES <br />Initial response within 1 hour during <br />prime hours (M -F 8am-6pm MST) <br />With updates as scheduled with <br />Grancius <br />NO -* PRIORITY 2: HIGH <br />SUBMIT A CASE VIA THE HELP CENTER <br />W W W.GRAN ICUS.COM/C REATEACASE <br />Initial response within 4 hours during <br />prime hours (M -F 8am-6pm MST) <br />with updates as scheduled with <br />Granicus <br />PRIORITY 3: MEDIUM <br />SUBMIT A CASE VIA THE HELP CENTER <br />W W W.GRANICUS.COM/CR EATEACASE <br />Initial response: 1 business day <br />Staff will be notified when Granicus <br />completes the rbpair <br />YES --► PRIORITY 4: LOW <br />SUBMIT A CASE VIA THE HELP CENTER <br />W W W.GRANICUS.COM/CREATEACASE <br />granicus.com I Info@granicus.com <br />25A-81 <br />Initial response within 3 business days <br />during prime hours (M -F Sam-6pm <br />MST) with updates as scheduled with <br />Grancius <br />page 48 <br />