25C - AGMT CITYWIDE BUDGET SOFTWARE

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2.7. Training DescriptionFunctional Area M-. Questica maintains a substantial set of training courseware online in the Questica Academy. All relevant material on the Academy is available to all users during and after the implementation.Questica's standard training model is to train the trainers and/or advanced users within the Customer's organization in all aspects of the application related to the system delivered. Training is a blend of online courseware and "live" training, either in a classroom or via a web conference. In the case of video training the project manager will field any outstanding questions. Where a specialist trainer is "In Scope" below this might be as a follow-up to a video or presentation of the entire course.Questica's project manager will help determine at which point in the implementation the delivery of training is most appropriate. The Customer may prefer to receive some or all of their training in the early stages of the implementation, in the knowledge that such training will need to be carried out using a generic training database. Alternatively the Customer may choose to wait until the implementation is substantially complete in order to be trained on their own instance of Questica.Having received train -the -trainer training, the Customer is responsible for training the "end users", except where explicitly included in scope (below).Note that Questica offers, as a service, the creation of online courseware for end users that is tailored to the Customer's system and processes. The following sections detail the proposed training. The project manager and the Customer will determine the final training plan and topics may be swapped to receive more of one and less of another, provided that the total amount of training does not exceed the proposed plan. Training: Training in Questica Budget administration is delivered via a In scope Administration series of training courseware, such as pre-recorded videos. This will be delivered in one training session. Training: Training in the use of ad hoc views and dashboards is delivered In scope Administrator via pre-recorded training videos. Questica also provides Authored Reporting instructional videos on the use of the Report Builder 3.0 report authoring tool but recommend that users make use of the many online resources to gain expertise in this tool. This will be delivered in one training session. Train -the -Trainer: "Train the trainer" training in Questica Budget's Allocations Customer Allocations feature is delivered via a pre-recorded training video. task Train -the -Trainer: "Train the trainer" training in Questica Budget's Change Requests Customer Change Requests feature is delivered via a pre-recorded training video. task Train -the -Trainer: "Train the trainer" training in Questica Budget's Statistical Ledger Not in scope Statistical Ledger budgeting feature is part of the Operating training where this optional feature is in scope. —hscope Train -the -Trainer: "Train the trainer" training in the use of Questica Budget's Operating Operating module. Up to 2 training sessions will be held on this topic. Train -the -User: "Train the user" training in the use of Questica Budget's Customer Operating Operating module. task Train -the -Trainer: "Train the trainer" training in the use of Questica Budget's Not in scope Staff Planning Operating module. Train -the -User: Staff "Train the user" training in the use of Questica Budget's Customer Planning Operating module. task Train -the -Trainer: "Train the trainer" training in the use of Questica Budget's In scope Salaries Salaries module. This will be delivered in one training session. © Questica Inc. December 11, 2017 25C-25 Page 23 of 27