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Attachment B Spectrum Phone Service and PRI/SIP Trunk Service (collectively, "Voice Service") These terms shall apply, in addition to the Commercial Terms of Service and the respective Service Order (if applicable) (collectively, the "Service Agreement'), if Customer elects to receive Voice Service. Continued use or reception of the Voice Service(s) is subject to the Service Agreement. Voice Service includes Spectrum Phone Service and PRI/SIP Trunk Service. Spectrum Voice Service is additionally governed by the terms and conditions contained In any applicable Service, Price and Terms Gulde and any applicable tariff. The Spectrum Voice Service Tariff(s) and Service, Price and Terms Guideare located at Spectrum's website, httWI/www.charter.comNisitoM/Pollcies.aspx?Policv=g (or any successor URL). In the event of a conflict between any applicable Spectrum Voice Service Tariff(s) or Service,. Price and Terms Guide and this Service Agreement,. the Tariff and/or Guide shelf control. Customer's continuous use of Spectrum Voice Service(s) after Spectrum's Implementation of any change(s) to such Tariff(s) and/or Guide, or Commercial Terns of Service, which may change from time to time, shall reflect Customer's agreement thereto. Customer shall have the right to terminate the Spectrum Voice Service in the event Customer objects to any material change to the applicable Tadff(s) and/or Guide that adversely affects Customer's rights under this Service Agreement by providing Spectrum with written notice within sixty (60) days of such change and provided that Customer pays any unpaid or previously waived one-time charges and any applicable early termination charges. Service Types: 1. Spectrum Phone Service: If Customer selects to receive Spectrum Phone Service„ Customer will receive voice service consisting of one or more lines or connections and a variety of features, as described more fully in the applicable Service Order. 2. Spectrum SIP Trunk Service: If Customer selects to receive the Spectrum SIP Trunk Service, Customer will receive voice and call processing services via eight or more concurrent call paths using a Session Initiation Protocol ("SIP") connection to the Customer's private branch exchange (Including any hon -Spectrum switch, collectively, "PBX") or'other equipment, facilities and/or services ("Customer -provided equipment" or "CPE'), and a 'variety of features, as described more fully In the applicable Service Order. 3, Spectrum PRI Service: If Customer selects to receive Spectrum PRI Service, Customer will receive voice and call processing services via a full (23B+1D channel) or fractional (1213+113 channel) Primary Rate Interface ("PRI") connection to Customer's PBX or other CPE, and a variety of features, as described more fully in theapplicableService Order. As a Spectrum SIP Trunk Service or Spectrum PRI Service customer,** Customer will receive: Failover routing for business continuity: automatically reroutes all incoming calls to a pre -determined phone number In the event of a service outage, PBX outage, or power outage affecting inbound call processing. In addition, as a Spectrum SIP Trunk Service or Spectrum PRI Service customer," Customer may select to receive the following Service options, if available at Customer's Service Location. Call overflow for business continuity: automatically reroutes all inbound calls to a pre -determined phone number when all channels are in use. Custom Caller ID for Trunks: permits Customer to define the telephone number that Spectrum makes available to call recipients for Caller ID purposes. Customer Use: Customer's use of the Voice Service is subject to the following additional terms and conditions: 1. 911 Services: a. Customer acknowledges that the voice -enabled cable modem used to provide Spectrum Phone Service and the Integrated Access Device ("IAD") used to provide Spectrum PRI Service or Spectrum SIP Trunk Service are electrically powered and that Voice Service, Including the ability to access 91,1 services and alarm, security, medical and other monitoring services, may not operate In the event of an electrical power outage or'a Spectrum network service interruption. Customer also acknowledges that. In the event of a power outage at Customer or any End User's facility, any back-up power supply provided with a Spectrum -provided voice -enabled cable modem or IAD may enable service for a limited period of time or not at all, depending on the circumstances, and that the use of a back-up power supply does not ensure that Voice Service will be available in all circumstances. Customer shall specifically advise every end Charter Communications, Inc. CONFIDENTIAL Page 14 of 31 Lynne P. Bell E -signed 2017-12-0711:02PM PST lynne.bell@charter.com i Document Integrity Verified 25D-18