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Spectrum Commercial Subscriber Privacy Policy
<br />N Internet Phone
<br />•Provided for your convenience only. The eurrentpolleyshall always be found at www.charter.com
<br />Spectrum Commercial Subscriber Privacy Policy
<br />Spectrum lakes Ne protection of our subscribers' (-Your -Your or 'Customer(s)')
<br />privacy seriously. The following privacy policy (Rolicy') applies to those Spectrum
<br />commercial Customers wine, subscribe to Spectrum's commercial video
<br />programming, high-speed Interest. data networking andier telephone service
<br />(Individually and collectively the'Semke) and describes the Customer information
<br />that Spectrum collects and miains, tow Spectrum uses and protects it the limited
<br />cases where Spectrum may disclose some or all of that information, and Your rights
<br />under the Cable Communications Policy Ad of 1984 (-Cable ACC). Depending
<br />upon the Spectrum Service to which You subscribe. parts of this Policy may not be
<br />applicable to You. Spectrum values Your privacy anal considers all. personally
<br />Identifiable Information contained in our business records to be confidential. Please
<br />review this Policy and, If You are, a Spectrum telephone service subscriber, the
<br />attached Customer Proprietary Network Information CCPN1*) Policy (the •CPNI
<br />Policy'), In conjunction wire Your service agreement, terms of service and
<br />acceptable use policy ('Your Service Agreemenr). Spectrum will pmviale You
<br />copies of this Policy annually and the CPNI Policy at least arms awry two yam,
<br />whether or net we haw revised Me policies. We may moldy this Policy at any
<br />Mi The most current version of thla Policy can be found on www.Charieccom. If
<br />You And the changes unacceptable and if those changes materially and adversely
<br />Impact Your use of Me Service, You may haw the right to cancel Your Service
<br />under Your Service Agreement If You continue to use the SeMce, following the
<br />posting of a revised Polity, we will consider that to be Your acceptance of
<br />consent to Me Policy as revised.
<br />What type of Information does Spectrum collect?
<br />Spectrum collects boat personally Identifiable information and non -personal
<br />infemagon about You when You subscribe to cur Service. Spectrum uses Its
<br />system to colieet personally Identifiable Information about Yaw (a) when itis
<br />necessary to provide our services to You; (b) to prevent umugrodzed reception of
<br />our services; and (c) as otherwise provided In this Policy. Spectrum will rat use Me
<br />system to collect Your pemorWly identifiable Information for other puryoses without
<br />Your prior written or electronic consent Spectrum also cotlects personally
<br />Idantifiable and nonpursonal Information about You when. You voluntariy, provide
<br />Inclination to Spectrum, as may be required order applicable law, and from third
<br />parties. as described in this Policy.
<br />Personally Identifiable Information Is any lnfomlation Mat thimbles les or can
<br />potentially be used to identdy, contact, or locate You. This includes information Mat
<br />Is used in a way gal is personally Identifiable, including baking it with identifiable
<br />information from other sources, or from whichother personally identiflable
<br />Information win easily be derived, Including. but net limited to, name, address,
<br />phone or fax number, email address, spouses or other mlagws' names, drivers
<br />license or stare Identification number, financial prdies; lass identification number,
<br />bank account Infomation, and credit card Information. Pemowify. Identifiable
<br />information does not inclu le Information that Is collected anonymously (i.e., without
<br />Identification of Me individual or business) or demographic Information not
<br />counseled! to an Identified individual or business.
<br />Nm -personal information, which may or may not be aggregated infonwtion about
<br />our Customers and may include Information room third parties, does net Identify
<br />Individual Customers. Spectrum may combine third path data with our business
<br />records as necessary to better serve our Cusfomers. examples of non -personal
<br />Information Include IF addresses. MAC addresses or other equipment idenafiers,
<br />among other data. Our systems may automatically collect certain non -personal
<br />indamation when You use an interactive or transactional service. This Information
<br />Is generally required b provide Me service and is used b carry out requests a
<br />Customer makes through a remote control or set- op box.
<br />We may also collect and malmain information about Your account such as billing,
<br />payment and deposit history, maintenance and complaint information;
<br />conampondence, with or from You, Information about the service options that You
<br />have chosen; Information the equlpment You have, Inducing specific.equipmem
<br />identifiers; and information about Your use of our services. Induding Me type,
<br />technical arrangement quantity, destination and amount of use of certain of Mose
<br />services, and related billing forthose services.
<br />Spectrum also collects castomerbrovlded customrzation settings and preferences.
<br />By using our service. You consanl to our collation of this intimation and over
<br />Informal communicated b Spectrum such as correspondence, responses to
<br />Charter Communications, Inc.
<br />Lynne P. Bell
<br />E -signed 2017-12-07 11:02PPST_
<br />lynne,betl@charter.com S )
<br />is
<br />.0 Document Integrity Verified
<br />surveys or entails, Information provided in chat sessions with us, registration
<br />information, or participab'oh in promotions or contests.
<br />If You subscribe to. our video service, then in certain of out systems, our set -hip
<br />boxes automatically collect hdormaban that may be used to determine which
<br />programs am meal popular, how many set-top bores are tuned to watch a program
<br />to ft conclusion and whether commercials am being watched, as well as other
<br />audiencomeasumment focused Information ation. Our processes am designed to (rack
<br />this information and audience statistics on an anonymous basis. Information such
<br />as cannel owing, the acre Me channel Is changed, and when the set-topbox is
<br />•on' or 'off* is collected at a racial database in an anonymous formal. Spectrum,
<br />or our conhacfom or agents, may from time to time share the anonymous
<br />Intmation with our adverthe m, content providers, or other third partes with whom
<br />we havea relationship. We wall not provide our advertisers. content providers, or
<br />these other third acmes with personality identifiable information about You unless
<br />wit have received Your consent first except as required by law. (Seo Nato sees
<br />the bdomation collected by Spechum? i
<br />collect personally Identlfla ble information?
<br />uses personally Identifiable Information M:
<br />'Mees to You;
<br />deupdates, upgrades, repulrs or replacements for any of our service-ralaled
<br />hes Me secrare ureal ie systar rag prevent
<br />frau services:
<br />et Me use of of Me system prevent Iroutl, ns of ureuawrized reception,
<br />cud abuse of Spectrums Services or violations of our policies or lertra of
<br />Service;
<br />regulations, as wail as for the
<br />You acknowledge and agree Mat all communications between You and Spectrum
<br />may be, tecorded or monitored by Spectrum for quality aso m er, or other
<br />purposes
<br />If You use an Interaction or transactional service. for example, mspending to a
<br />surveyor ordering a pay-per-view event the system will collect certain additional
<br />personalty identifiable Information. such as account and billing Information or
<br />Cudomsr-provided lawle and service preferences, M Property bin You for the
<br />services purchased and to provide You with a more persorafo:ed expererce. In
<br />addition, certain information such as Your connechmns b our system Is
<br />auton mealy collected to, for example, make it possible for Your digital boxes to
<br />receive and process Me signals forthe services You order.
<br />Spectrum may also collect personally Identifiable infomation from third parties to
<br />enhance our customer database for use in marketing and oaten activities.
<br />Spectrum also collects personally IdentifaNe information from Mid parties to verify
<br />Information You haw provided us and collects personally identifiable infxambon
<br />from credit reporting agencies to, for example, determine Your cretliMoMiness,
<br />credit score, and credit usage. Spectrum else may maintain research records
<br />containing infomatton obtained Waugh voluntary subscriber Interviews or surveys.
<br />If You subsenbe,to our high-speed Iniamet service, Spectrum Iransaii personally
<br />Identifable and nonpersonal identifiable information aboutyou ever the SeMce
<br />when You seat and receive e-mail and Instant messages, transfer and sham files,
<br />make filea accessible, visit websites, or otherwise use the Service and its features.
<br />Our transmission of this information is necessary to allowYou to use the Sevice as
<br />You haw chosen and M madm the Service to You.
<br />Who sees the Information collected by Spectrum?
<br />Spectrum will only disclose personally Identifiable information to others It (a)
<br />Customer provides written or electronic consent in advance, w (b) it is permitted or
<br />acquired under federal or applicable stale law. Specifically, federal law allows
<br />Spectrum to disclose personally identifiable information to third parties:
<br />when It Is necessary to pmvfde Spectrums services or to cony out Spectrums
<br />Walruses activities;
<br />as required by law or legal process: or
<br />CONFIDENTIAL
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