65B - SOLID WASTE RFP - Laserfiche WebLink

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City of Santa Ana, California SECTION 1- INTRODUCTION Section 1. Introduction By issuing this Request for Proposals (RFP) for collection services, the City of Santa Ana (City) is competitively procuring franchised collection services. The City is seeking proposals for the collection of solid waste, recyclable materials and organic materials from Residential, Multi -Family Dwelling (MFD) and Commercial accounts and for City facilities, operations and events. The City's goals for the RFP process are to: 1. Implement high-quality, consistent and safe service delivery at the best value, 2. Secure excellent customer service and programs, and 3. Ensure diversion programs meet state mandates/industry standards and best practices. The City is soliciting proposals from service providers who can deliver efficient service while meeting the recycling diversion targets set by the City. Service providers are referred to as "Proposer" or "Collector" throughout this document. Participants in this RFP process should make note of and comply with the Proposer Code of Conduct (Attachment 2). A key point of reference is the Draft Collection Services Franchise Agreement (Agreement). The Agreement is included as Attachment 1. The Agreement provides definitions, contract terms, and conditions, including a complete description of the collection services requested. If there are differences between this RFP and the Agreement, the terms and conditions in the Agreement shall prevail. 1.1 City Goals and Objectives The City's goals and objectives for the RFP process and future collection services are as follows: 1.1.1 Integrity. Competition in Selection Process. and Industry -Standard Contract Terms • Conduct the RFP process with integrity and transparency • Stimulate competition among proposing companies • Set high performance, safety and regulatory standards • Ensure value for ratepayers • Enter into contract with fair terms and conditions 1.1.2 Quality, High -Value Programs • Consistent, reliable and quality service • Demonstrated safety standards and proven safety record • Efficient service delivery that provides a strong value to the ratepayers • Responsive customer service system • Well-planned and professionally -executed transition to any new programs and services • Quality outreach and education • Effective diversion programs to ensure compliance with regulations • Local presence and commitment to serving the community DRAFT RFP for Franchise Collection Services 11/28/17 Page 1 65B-10