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City of Santa Ana, California Section 3. Scope of Requested Collection Services <br />Collection. <br />3.7.3 Record Keeping and Reporting <br />Contractor shall submit reports to the City or the City's Representative on Solid Waste Collection <br />and Disposal, Recyclable Materials Collection, Processing and marketing, and Organic Materials <br />Collection, Processing and marketing to ensure the City meets the reporting requirements of AB <br />939, AB 341, AB 1826 and other Applicable Law. <br />Contractor shall maintain accounting, statistical, operational, and other records related to its <br />performance as shall be necessary to provide reporting under the Act and demonstrate <br />compliance with this Agreement. Unless otherwise required in Article 8.8 of the Franchise <br />Agreement, Contractor shall retain all records and data required to be maintained by this <br />Agreement for the Term of this Agreement plus three (3) years after its expiration or earlier <br />termination. Records and data shall be in chronological and organized form and readily and <br />easily interpreted. Upon request, any such records shall be retrieved in a timely manner by <br />Contractor and made available to the City or the City's Representative. Contractor shall maintain <br />adequate record security to preserve records from events that can be reasonably anticipated <br />such as a fire, theft, flood and an earthquake. Electronically -maintained data and records shall <br />be protected and backed -up. <br />Contractor shall submit monthly and annual reports as described in Article 8.9 of the Franchise <br />Agreement. <br />3.8 Contractor Implementation Plan <br />Proposer shall provide a detailed implementation plan describing the Contractor's approach to <br />facilitating a smooth transition for all the collection services. The plan must clearly describe the <br />company's ability to implement the services in accordance with the schedule presented in Table 1-2 of <br />this RFP. This description should include, but not be limited to: <br />1. A timeline showing the duration and completion date of major milestone events such as <br />vehicle purchase and testing; container purchase, assembly and distribution; personnel <br />hiring and training; customer service and billing database development and <br />implementation; administration; public education; corporation yard acquisition and <br />development (if necessary), etc. <br />2. Assumptions regarding the participation of City staff, City representatives, the current <br />collection contractor, and the current and future facility operator. <br />3. Identification of common problems that can occur in service initiation and strategies for <br />preventing or managing such problems. <br />4. Discussion of how customers will select container size(s) and service frequency. <br />5. Contingency plans for all aspects of implementation. <br />3.9 Alternative Proposals <br />Proposer may provide one or more alternative proposals in addition to the requested proposal. The City <br />is not obligated to evaluate or select alternative proposals. Alternative proposals will be considered by <br />the City if the City concludes that the alternative proposals warrant evaluation and analysis. Proposers <br />that provide an alternative proposal(s) shall also respond to the entire RFP as written. <br />DRAFT RFP for Franchised Collection Services 11/28/17 Page 21 <br />65B-30 <br />