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City of Santa Ana, California Section S. Submittal Requirements <br />Table 5-1 Proposal Outline <br />Reference RFP Section <br />i. Title Page N.A. <br />ii. Cover Letter 5.2 <br />iii. <br />Table of Contents <br />N.A. <br />ES <br />Executive Summary <br />5.3 <br />1. <br />Company Description <br />5.4 <br />A. Business Structure <br />5.4.1 <br />B. Collection Experience <br />5.4.2 <br />C. Service Initiation Experience <br />5.4.3 <br />D. Existing Management & Customer Service <br />5.4.4 <br />Systems <br />E. Key Personnel <br />5.4.5 <br />F. Past Performance Record <br />5.4.6 <br />G. Financial Information <br />5.4.7 <br />2. <br />Proposal for Requested Collection Services <br />3.0 and 5.5 <br />A. Residential Services <br />3.2.1 and 5.5 <br />B. MFD Services <br />3.2.2 and 5.5 <br />C. Commercial Services <br />3.2.3 and 5.5 <br />D. City Services <br />3.2.5 and 5.5 <br />E. Processing, Diversion and Disposal Plan <br />3.2.6, 7, 8 and 9 <br />F. Public Education and Outreach <br />3.4 <br />G. Diversion Requirements <br />3.5 <br />H. Requirements for Operations, Equipment and <br />3.6 <br />Personnel <br />I. Billing, Customer Service, Record Keeping and <br />3.7 <br />Reporting <br />J. Contractor Implementation Plan <br />3.8 <br />K. Alternative Proposals <br />3.9 <br />3. <br />Exceptions to the RFP and Franchise Agreement <br />5.6 <br />4. <br />Cost Proposal <br />5.7 <br />A. Base Cost Proposal <br />5.7.1 <br />B. Alternative Cost Proposals <br />5.7.2 <br />5. <br />Other Proposal Forms <br />5.8 <br />A. Proposer Code of Conduct <br />5.8.1 <br />DRAFT RFP for Franchised Collection Services 11/28/17 Page 29 <br />65B-38 <br />