65B - SOLID WASTE RFP - Laserfiche WebLink

Home Browse Search

City of Santa Ana, California Section S. Submittal Requirements 1. The name of the jurisdiction where the services were provided, commencement date of services and term of the Agreement; 2. The services provided (e.g., solid waste collection, recyclable materials, organic materials collection, and other unique collection programs such as a -waste or household hazardous waste); 3. The name, address, and telephone number of the jurisdiction representative responsible for administering the Agreement; and, 4. The number of Residential (i.e., specify Residential Curbside and MFD), Commercial (i.e., specify cart, bin, roll -off and other) and City (or other) customers served; tons collected, diverted, and disposed annually; and, the type and number of vehicles dispatched per day for each of the services provided. 5.4.3 Service Initiation Experience The City is interested in learning about each Proposer's experience with service initiations of new franchise agreements in which the Proposer replaced the existing contractor. Include a minimum of three reference projects for which the Proposer has initiated a new collection contract and/or new collection services for jurisdictions in California (preferably serving jurisdictions of similar or larger size and similar demographics to the City). For each reference program, the description shall include: 1. The name of the jurisdiction where the services were provided, commencement date and term of the Agreement; 2. The service initiation performed (i.e., initiation of a new franchise agreement) and length of time to complete; 3. The name, address, and telephone number of the jurisdiction representative responsible for administering the Agreement; 4. The number of Residential and Commercial customers served; tons collected, diverted and disposed annually; and the type and number of vehicles dispatched per day for solid waste, recyclable materials, and organic material collection services; 5. Description of how the company handled the specific requirements for the procurement of vehicles and personnel; training of personnel; billing and fee collection services; determination of routes and operating procedures; delivery of containers, public education; and the preparation of procedures to ensure a smooth transition from one company to another and one type of service to another, use of recycled content carts; and, 6. Identification of problems that occurred during the initiation of the new contract and solutions implemented to solve the problem(s). 5.4.4 Existing Management and Customer Service Systems Proposer shall describe the management systems and customer service systems its company uses to manage inquiries and complaints received from Residential and Commercial customers. If the proposer uses different systems for different communities, then the proposer shall provide a separate description of no more than three systems. The description of the management systems and customer service systems shall include, at a minimum: DRAFT RFP for Franchised Collection Services 11/28/17 Page 31 65B-40