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City of Santa Ana, California <br />Section 6. Proposal Evaluation Process <br />Table 6-1 Evaluation Criteria and Weighting <br />Evaluation Criteria <br />Weighting <br />Responsiveness to RFP <br />Pass/Fail <br />Company Qualifications and Experience <br />20% <br />Proposal for Collection and Diversion Services <br />25% <br />Customer Service, Outreach and Education, and Operational and Material <br />Management Infrastructure <br />25% <br />Cost Proposal <br />30% <br />California Assembly Bill 1669 Hiring Preference Intent Requirement Compliance <br />+10% <br />Number and Materiality of Suggested Changes to Franchise Agreement <br />Noted <br />The City reserves the right to act in the best interest of its residents and businesses, including <br />the right to reject a proposal that is given the highest quantitative scoring in the evaluation <br />process if the proposal is not in the best interest of residents and businesses. <br />The potential factors that may be considered when developing the score for each criterion are <br />presented below. <br />6.2.1 Responsiveness (Pass/Fail) <br />Proposer must be fully compliant with the RFP and procurement procedures as <br />demonstrated by submittal of all elements required by Sections 3 and 5 of this RFP; full <br />completion of all cost proposal forms required in Section 5.6; compliance with process <br />guidelines presented in Section 4; and adherence to the code of conduct signed by the <br />Proposer. <br />6.2.2 Company Qualifications and Experience <br />1. Collection Experience <br />Demonstrated experience of company providing the requested or similar services to <br />other jurisdictions. If the Proposer is a joint venture, demonstrated experience of <br />parties working together. <br />2. Service Initiation Experience <br />Demonstrated experience of company's ability to implement new collection services <br />and new franchise agreements and obligations that are like the City services in <br />comparable sized communities. <br />3. Management and Customer Service Systems <br />Demonstrated capabilities of the company's existing management and customer service <br />systems' abilities to track and monitor contract compliance, quality of collection service, <br />DRAFT RFP for Franchised Collection Services 65B11/28127 Page 40 <br />