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City of Santa Ana, California <br />TABLE OF CONTENTS <br />SECTION 1- INTRODUCTION...... <br />1.1 City Goals and Objectives ................................................. <br />1.2 RFP Overview.................................................................... <br />1.3 Organization of RFP .......................................................... <br />1.4 RFP Schedule.................................................................... <br />Table of Contents <br />......................................................1 <br />SECTION2 - BACKGROUND.................................................................................................................4 <br />2.1 <br />Background Information..............................................................................................................4 <br />2.2 <br />Contract Arrangements for Collection, Processing, and Disposal................................................4 <br />2.3 <br />Agreement Term..........................................................................................................................4 <br />SECTION <br />3 - SCOPE OF REQUESTED COLLECTION SERVICES.................................................................5 <br />3.1 <br />Summary of Collection Services...................................................................................................5 <br />3.2 <br />Collection Services........................................................................................................................6 <br />3.3 <br />Customer Rate Arrangements....................................................................................................14 <br />3.4 <br />Public Education and Outreach..................................................................................................14 <br />3.5 <br />Diversion Requirements.............................................................................................................16 <br />3.6 <br />Requirements for Operations, Equipment and Personnel.........................................................16 <br />3.7 <br />Billing, Customer Service, Record Keeping and Reporting.........................................................18 <br />3.8 <br />Contractor Implementation Plan...............................................................................................21 <br />3.9 <br />Alternative Proposals.................................................................................................................21 <br />SECTION <br />4 - RFP POLICIES, CONDITIONS, AND PROCESS....................................................................23 <br />4.1 <br />Rights Reserved by the City........................................................................................................23 <br />4.2 <br />General RFP Requirements........................................................................................................23 <br />4.3 <br />Code of Conduct.........................................................................................................................24 <br />4.4 <br />Proposal Submittal Process........................................................................................................24 <br />4.5 <br />Limits on Disclosure of Proposals...............................................................................................27 <br />SECTION <br />5 - SUBMITTAL REQUIREMENTS..........................................................................................28 <br />5.1 <br />Proposal Outline.........................................................................................................................28 <br />5.2 <br />Cover Letter................................................................................................................................30 <br />5.3 <br />Executive Summary ....................................................................................................................30 <br />5.4 <br />Company Description.................................................................................................................30 <br />5.5 <br />General Collection Related Submittal Requirements................................................................34 <br />5.6 <br />Exceptions to RFP and Franchise Agreement.............................................................................36 <br />DRAFT RFP <br />for Franchise Collection Services 11/28/17 <br />Page ii <br />65B-8 <br />