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Como miembro de SafeGuard usted tiene derecho a recibir servicios gratuitos de asistencia an Idiomas. Esto <br />incluye servicios de interpretaci6n y traducci6n, SafeGuard recaba la informac16n sobre sus preferencias de <br />idloma, raze, y etnia de manera qua nos podamos comunicar eficazmente con nuestros afiliados. Si necesita <br />asistencia verbal o escrita an su idloma o quiere Informarle a SafeGuard sobre su idiom@ de preferencia, <br />comunlquese con nosotros at (800) 880-1800. <br />NOTICE FOR RESIDENTS OF ALL STATES <br />Notice Regarding Your Rights and Responsibilities <br />Rights: <br />• During the term of the group contract between SafeGuard and Your Organization, SafeGuard will not <br />decrease any benefits, increase any Co -Payment, or the Prepayment Fee, or change any exclusion or <br />limitation, except after at least 30 days Written notice to Your Organization. <br />• We will provide Written notice within a reasonable time to Your Organization of any termination or breach <br />of contract by, or inability to perform of, any contracting provider if Your Organization may be materially <br />and adversely affected. <br />• We will not cancel or fail to renew Your enrollment in this group contract because of your health condition <br />or your requirements for dental rare. <br />• We will treat communications, financial records and records pertaining to Your care in accordance with all <br />applicable laws relating to privacy. <br />• Decisions with respect to dental treatment are the responsibility of You and Your Selected General <br />Dentist. We neither require nor prohibit any specified treatment. However. <br />• Only certain specified services are Covered Services. Please see the Schedule of Benefits. Please <br />also review the DENTAL BENEFITS section of this evidence of coverage for more details. <br />• Your Selected General Dentist must follow the rules and limitations set up by SafeGuard and conduct <br />his or her professional relationship with You within the guidelines established by SafeGuard. If <br />SafeGuard's relationship with Your Selected General Dentist ends, Your Selected General Dentist <br />must complete any and all treatment in progress. SafeGuard will arrange a transfer for You to <br />another Selected General Dentist to provide for continued coverage under the group contract. As <br />indicated on Your enrollment form, Your signature authorizes SafeGuard to obtain copies of your <br />dental records, if necessary. <br />• You may request a response from SafeGuard to any Written concern or complaint. <br />Responsibilities: <br />• You should identify Yourself to Your Selected General Dentist as a covered person under the group <br />contract. If You fail to do so, You may be charged the Selected General Dentist's usual and customary <br />fees instead of the applicable Co -Payment, if any. <br />• You should treat the Selected General Dentist and his or her office staff with respect and courtesy and <br />cooperate with the prescribed course of treatment. If You continually refuse a prescribed course of <br />treatment, Your Selected General Dentist or Specialty Care Dentist has the right to refuse to treat You. <br />SafeGuard will facilitate second opinions and will permit You to change Your Selected General Dental <br />Office; however, SafeGuard will not interfere with the dentist -patient relationship and cannot require a <br />particular dentist to perform particular services. <br />• You should contact the Selected General Dental Office twenty-four (24) hours in advance to cancel an <br />appointment. If You do not, You may be charged a missed appointment fee. <br />• You are responsible for the prompt payment of any charges for services performed by the Selected <br />General Dentist. If the Selected General Dentist agrees to accept part of the payment directly from <br />SafeGuard, You are responsible for prompt payment of the remaining part of the Selected General <br />Dentist's charge. <br />GCERT2011-DHMO-EOC 25C-1 9 <br />