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City of Santa Ana RFP 17-072 1 Statement of Qualifications (Revised 11/9/17) 1 COVER LETTER November 9, 2017 City of Santa Ana Attention: Margaret Mercer, Administrative Services Manager Public Works Agency 20 Civic Center Plaza, 41' Floor, Ross Annex Santa Ana, CA 92701 Thank you for the opportunity to re -bid on RFP #17-072, Business Processes Assessment and Implementation Plan for the City of Santa Ana Public Works Agency (the "Agency"), We have revised our proposal based on the direction provided in your clarification email along with what we heard in the interview. In line with your request, we have primarily modified the following sections: Section 3: Understanding of Your Needs — We have revised our Scope of Work (Section 3.1.3) and our Approach & Tasks (Section 3.2) to address your request for an end-to-end service supporting software selection and deployment, as well as the implementation of new procedures, in two project phases. Additionally, we Incorporated and accounted for a scope that Is slightly broader than originally Identified and Includes all decentralized administrative (clerical) support functions. Section 4.2: Proposed Consulting Team -- We have revised our proposed project team to better align with the Agency's needs. The proposed team has been modified to include an optimal mix of business process and software system implementation expertise, Including the addition of a Lawson expert, for supporting the full project scope of the business process assessment, the software selection and deployment, and the implementation of new procedures. Additionally, we have added Section 4.2.3 highlighting our approach and experience related to the software selection process. Section 6: Schedule — We have updated our schedule to reflect our revised Approach & Tasks (Section 3.2) for supporting an end-to-end software deployment and implementation of new business processes. We have provided a detailed timeline for project phases 1 & 2 along with the associated sub -phases. In compliance with the original RFP request, we have included our revised'Fee Proposal' in a separately sealed envelope. Chazey Partners Inc. is a California-based corporation. We provide practitioner -based expertise in Implementing and operating mission -critical business support services and technology solutions. We have multiple years of experience leading and supporting similar business process reviews and technology selection projects, in both the public and private sectors. We confirm that our primary source of revenue does not come from sales and support of software systems, including any that would be recommended as part of this project. We acknowledge that we have thoroughly examined and accept the Terms and Condition of the RFP as described therein. We are a California small business. For reference, please note that we recently underwent a Fair Work Fair Wage audit completed for the University of California system and are in compliance with Equal Pay laws. I confirm that as CEO, I am authorized to make legally binding commitments on behalf of Chazey Partners, and this authority covers both this Statement of Qualifications and the Fee Proposal. We assume responsibility for all services in our proposal. Upon the contract award, we will identify a sole point of contact with the greatest knowledge regarding the required service operations and contractual matters, including payment of all charges resulting from the Agreement. Chazey Partners Revised per email communication request 10/31/17 20A-37