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ME <br />INSURANCE (A I R1 <br />WORK MR ?PjXEE D <br />J1+1TIL INSUA0, C _ kXPIRF <br />CLIiRK OFNG <br />DMT": <br />M-t-ta �a <br />TWtS spedrumlos <br />ENTERPRISE <br />SPECTRUM ENTERPRISE SERVICE AGREEMENT <br />The customer Identified below ("Customer') hereby acknowledges and agrees to the Commercial Terms of Service ("Terma of Service') <br />with respect to any service order(s) placed by Customer and accepted by Spectrum hereafter (each, a 'Service Order"), and this <br />Agreement constitutes the "Service Agreement` by and between the Customer and Charter Communications Operating, LLC on behalf of <br />those operating subsidiaries providing the Services) harsunder ("Spectrum"). This Service Agreement Is executed and effective upon the <br />latest date of signature set forth In the signature block below. <br />Spectrum Enterprise sales Contact information <br />Spectrum Enterprise Account Executive: OINia Ortiz <br />Office: (562) 677-0406 <br />Mobile: 562 446.7706 <br />Custamer. Name (Ex60t Legal Name): City of Santa Ana <br />$"at Address: 20 Civic Center Sure: <br />City: Santa Ana State: CA <br />rup Cads: 82701 <br />Plaza <br />Customer's Main Tel, No.: (714) 647.5400 <br />Fax. No.: <br />Customer Contact Name: Jack Ciulla <br />Tel.No,: (714) 647-5373 <br />E-mail: JCiulla@santa-ana.org <br />Billing Address: 20 Civic Center <br />Suits: <br />Cry: Santa Ana <br />Stale: CA Zip Code: 92701 <br />Plaza — M-42 <br />Illing Contact Name: Melanie Torres <br />Tel.No.: (714) 647.5373 <br />E-mail: MTorres@Santa-ana.org <br />Unless earlier terminated In accordance with the Terms of Service, the Service Agreement shall remain in effect until the <br />expiration or termination of all Service Orders) entered Into under this Service Agreement. 'Service Agreement Term Is <br />defined in .9actten 1 of the Commercial Terms of Service. <br />THIS SERVICE AGREEMENT HEREBY INCORPORATES THE TERMS OF SERVICE ATTACHED HERETO, BY <br />EXECUTING THIS SERVICE AGREEMENT BELOW, CUSTOMER ACKNOWLEDGES THAT: (1) CUSTOMER ACCEPTS <br />AND AGREES TO BE BOUND BY THE TERMS OF SERVICE, INCLUDING THE ARBITRATION SECTION THEREOF, <br />WHICH PROVIDES THAT THE PARTIES DESIRE TO RESOLVE ANY CONTROVERSY OR CLAIM ARISING OUT OF OR <br />RELATING TO THE SERVICE AGREEMENT THROUGH ARBITRATION; AND (2) BY AGREEING TO ARBITRATION, <br />CUSTOMER IS GIVING UP VARIOUS RIGHTS, INCLUDING THE RIGHT TO TRIAL BY JURY. <br />Customer Charter Communications Operating, LLC <br />By: Charter Communications Inc. Its Manager <br />er <br />B y/` idl ne P.4rU (Pati.3Rlll <br />Name inted .Name rinted : e Bell <br />Raol Godinaz II <br />Title: Title: 32 of Stra a is Sates <br />City Manager <br />Date: Date: December 7 2017 <br />Commercial Bulk Services Agreementv.161213 CONFIDENTIAL Page i of 31 <br />612016 Charter Communications. All Rights Reserved, <br />Approved as to Form Attest Recommended for Approval <br />Lynne p. Bell <br />E -signed 2017-12-07 11:02PM PST � <br />lynne.beil@charter.com /r�'/V' <br />J hn M. Funk aria D. Huizar ck Ciuila <br />asistant City Attorney Clerk of the Counca hief Technology Innovations Office <br />�y <br />if nOCtt]S2Plit tnlEEfIPY VL*rllfEYt l.bfi-tian Yeanen.t4.n .nhnr to vxRrS,tta5n.mwutn:eun,xrvxnn.eu.n, ,. [,u.-. <br />