CHARTER COMMUNICATIONS OPERATING, LLC

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manner, and confirming that the Alarm Services and any related Customer -provided equipment, facilities and systems that are connected to Voice Service operate properly. Customer Is solely responsible for any and all costs associated with this activity. 4. Customer Equipment: Spectrum's obligation is to provide Voice Service to the customer -accessible Interface device or equipment installed by Spectrum at the Spectrum network demarcation point on the Customer's premises, Customer Is solely responsible for coordinating and completing any and all rearrangement, augmentation and configuration of Customer -provided equipment, facilities and systems to be used with Voice Service and connecting such equipment, facilities and systems to the Spectrum network interface device or equipment. Customer must notify Spectrum at least seventy-two (72) hours prior to Customer's scheduled installation appointment If Customer seeks to reschedule installation for any reason. Additional charges may apply for non-standard installation and missed installation appointments. B. Access: Customer agrees to provide Spectrum and Its authorized agents with access to Customer's internal telephone wiring at the network Interface device or at some other minimum point of entry In order to facilitate the Installation and operation of Voice Service over existing wiring. Customer hereby authorizes Spectrum to make any requests to Customer's landlord, building owner and/or building manager, as appropriate, and to make any requests to other or prior communications service providers, as necessary and appropriate, to ensure that Spectrum has all access to inside wiring and cabling necessary and sufficient to efficiently and securely Install Voice Service and all related equipment. 6. CPNI: Information relating to Customer calling details ("Calling Details'), Including the quantity, configuration, type, destination and amount of Voice Service usage by Customer, and Information contained In Customer's bills (collectively, "Customer Proprietary Network Information" or "CPNI'), that Is obtained by Spectrum pursuant to its provision of Voice Service will be protected by Spectrum as described herein, in the Privacy Policy and In accordance with applicable federal and state requirements. Notwithstanding the foregoing, the following shall not be CPNI: (1) Customer's directory listing Information, and (it) aggregated and/or compiled information that does not contain customer -specific references, even if CPNI was used as a basis for such Information. a. Spectrum may use and disclose Calling Details and CPNI when required by applicable law. Spectrum may use Calling Details and CPNI and share (including via e-mail) Calling Details and CPNI with Its partners and contractors,as well as with Customer's employees and representatives, without Customer consent: (1) to provide services and bills to Customer; (ii) pursuant to applicable law; (iii) to protect the Interests of Spectrum, Customer and related parties in preventing fraud, theft of services, abuse, harassmentand misuse of telephone services; (iv) to protect the security and integrity of Spectrum's network systems; and (v) to market additional Spectrum services to Customer that are of the same category as the services that Customer purchases from Spectrum. b. Spectrum will obtain Customer's consent before using Calling Details or CPNI to market. to Customer Spectrum services that are not within the categories of Services that Customer purchases from Spectrum. Customer agrees that, except as provided In the Terms and Conditions and applicable law, Spectrum will not be liable for any losses or damages arising as a result of disclosure of Calling Details and CPNI. c. Spectrum will respond to Customer requests for Customer Calling Details only in compliance with. Spectrum's then. current authentication requirements and applicable law. Such authentication requirements may require Customer to obtain a secure password, which may be required for both online and telephone requests for Calling Details. Spectrum will notify Customer of any requests to change account passwords, activate online account access and change Customer's account address of record. Spectrum may provide such notice by volcemajl, by email or by regular mail to Customer's prior account address of record. d. Customer may Identify a person or persons who are authorized to request Calling Details by executing an Agency Letter provided by Spectrum upon request, at Customer's option. Customer is responsible for: (i) ensuring that Spectrum receives timely notice of any changes to the list of authorized individuals subject to the Agency Letter. Spectrum will not be liable to Customer for any disclosure of Calling Details (including CPNI) that occurs if Spectrum has complied with the Agency Letter. 7. Directory Listings: In the event that a material error or omission in Customer's directory listing Information., regardless of form, is caused by Spectrum, Customer's sole and exclusive remedy shall be a partial service credit in an amount set by Spectrum's then -current standard policies or as prescribed by applicable regulatory requirements,if any. Notwithstanding the foregoing, Spectrum shall have no other liability for any error or omission in any directory listing Information. 8. Minute Packages: If a minutes of use ("MOU") package of minutes are exceeded, additional minutes will be charged at the standard domestic long distance rates listed at www.charter.com (or successor URL). S. Number Porting: Upon submission of a Service Order, Customer may port a telephone number within the rate center for its particular Service Location to Spectrum for use with Spectrum PRI Service or Spectrum SIP Trunk Service. Customer represents and warrants that if has all necessary rights and authority for any porting request, will provide copies of letters of authority authorizing the same upon request, AND SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS SPECTRUM AND ITS AFFILIATES FROM ANY THIRD -PARTY CLAIM RELATED TO OR ARISING OUT OF ANY PORTING REQUEST. Spectrum shall Commercial Bulk Services Agreement v.161213 CONFIDENTIAL Page i6 of 31 02016 Charter Communications. All Rights Reserved. Lynne P. Bell 12017-12-07 11:02PM PST iynne.beit@charter.com verified Ada be Slyn➢ansadlan Hmnhec ca j01ecM8N.gmugxshjuMXbrrsFnaFeaeN5qyaqrq