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record. Spectrum may provide such notice by voicemail, by email or by regular mall to Customer's prior account address of record. d. Customer may Identify a person or persons who are authorized to request Calling Details by executing an Agency Letter provided by Spectrum upon request. Customer is responsible for ensuring that Spectrum receives timely notice of any changes to the list of authorized individuals Identified on the Agency Letter, Spectrum will not be liable to Customer for any disclosure of Calling Details (including CPNI) that occurs If Spectrum has complied with the Agency Letter. 7. Directory Listings: In the event that a material error or omission in Customer's directory listing Information, regardless of form, is caused by Spectrum, Customer's sole and exclusive remedy shall be a partial service credit in an amount set by Spectrum's then - current standard policies or as prescribed by applicable regulatory requirements, If any. Notwithstanding the foregoing, Spectrum shall have no other liability for any error or omission In any directory listing Information, If a minutes of use ("MOU") package minutes are exceeded, any additional minutes will be charged at the standard domestic long distance rates listed at htto:ffentemriae.soectrum cora 8. Number Porting: Upon submission of a Service Order, Customer may port a telephone number within the rate center for Its particular Service Location to Spectrum for use with Spectrum PRI Service or Spectrum SIP Trunk Service. Customer represents and warrants that it has all necessary rights and authority for any porting request, will provide copies of letters of authority authorizing the same upon request, AND SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS SPECTRUM AND ITS AFFILIATES FROM ANY THIRD -PARTY CLAIM RELATED TO OR ARISING OUT OF ANY PORTING REQUEST. Spectrum shall coordinate telephone number porting with Customer's former local service provider ("FLSP") using the operational process for coordinating telephone number porting as prescribed by the appropriate regulatory authority. Spectrum shall port in a telephone number using one of the following agreed upon methods. a. Spare Equipment Cut. "Spare Equipment Cut" means that Customer will provide sufficient spare Customer equipment, such as line cards, for connection of Spectrum's Service(s) prior to telephone number porting. Spectrum and Customer shall verify the operational stability of the Service(s) in advance of Spectrum issuing a request to port Customer's telephone numbers from Customer's FLSP to Spectrum's Service. Customer acknowledges and accepts that the porting process involves the updating of multiple databases and may result In an outage of Service during such updates. b. Hot Cut — Business Hours. "Hot Cut" means that Customer's existing service Is disconnected prior to Customer connecting Customer's equipment to Spectrum's Service which, in turn, occurs prior to the scheduled telephone number port change. "Business Hours" means 8:00 AM to 6:00 PM, Monday through Friday, excluding Holidays. Spectrum will use reasonable efforts to resolve any Issues arising during the Hot Cut prior to the execution of the port change and may cancel the port change at Customer's request. Customer acknowledges that a Hot Cut necessarily results in an Interruption of Customer's telephone service thereby exposing Customer to risks associated with Inability to make or receive telephone calls. Customer accepts all liability for any loss or damage arising out of or related to such an interruption. c. Hol Cut — After Hours. For purposes of this section, Hot Cut has the same meaning as above, "After Hours" means any time outside of Business Hours. Spectrum will use reasonable efforts to resolve any issues arising during the Hot Cut prior to the execution of the port change. At Customer's request, Spectrum shall make reasonable efforts to cancel the port request, but unavailability of necessary third party resources may prevent Spectrum from effecting such cancellation. Customer acknowledges that a Hot Cut necessarily results in an interruption of Customer's telephone service thereby exposing Customer to risks associated with inability to make or receive telephone calls. Additionally, Customer acknowledges that Customer's choice of an After Hours Hot Cut exposes Customer to the additional risk of an extended outage due to unavailability of necessary third -party resources to cancel a porting request or resolve a trouble report. Customer accepts all liability for any loss or damage arising out of or related to such an interruption or outage. Spectrum may receive requests to port a telephone number currently assigned to Customer to a third party service provider. Customer agrees that until such time as the porting process has been completed and no further traffic for any ported telephone number traverses Spectrum's network, Customer shall remain bound by the terms of the Agreementand this Attachment (including, without limitation, Customer's obligation to pay for any applicable Services) for any and all trafficwhich remains on any Customer telephone numbers. Notwithstanding the foregoing, Customer shall notify Spectrum at least five (5) business days In advance of Customer requesting more than twenty (20) telephone numbers to be ported from Spectrum to another service provider. 9. Unified Communications Services: a. Unified Communications Services are available In personal computer and mobile phone or tablet application formats where features, functionalitles, and capabilities will differ based on the device used to access the Unified Communications Service. Changes made to either the features, functionalitles, or capabilities, or to the application user interface formats shall be at the sole discretion of Spectrum. b, Unified Communications Services are nonexclusive and nontransferable, and Customer shall prohibituse of the Unified Communications Services by any third party other than the Customer for such Customer's internal business purposes. Commercial Bulk Services Agreement v.161213 CONFIDENTIAL Page 24 of 31 02016 Charter Communications. All Rights Reserved. Lynne P. Belt. E -signed 2017-12-0711:02PM PST lyn ne. bell(Mcha rte r,com Verified Adobe