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Spectrum Commercial Subscriber Privacy Policy
<br />N Internet Phone
<br />.Provided for your convenience only. The current policy shall always be found at www.cha/ter.com
<br />Spectrum Commercial Subscriber Privacy Policy
<br />Spectrum lakes the protection of our subscribers' ( YOU," "Your or'Customerrxy)
<br />privacy seriously. The following privacy policy ("Policy") applies to Nose Spectrum
<br />commercial Customers who subscribe to Spectrum's commercial video
<br />programming, high-speed Internet, data networking and/or telephone service
<br />(individually and collectively the "Service") and describes the Customer Information
<br />that Spectrum collects and retains, how Spectrum uses and protects ft, the limited
<br />cases where Spectrum may disclose some or all of Nat information, and Your rights
<br />under the Cable Communications Policy Act of 1884 ("Cable Ach). Depending
<br />upon he Spectrum Service to which You subscribe, parts of this Policy may not be
<br />applicable to You. Spectrum values Your privacy and considers ail personally
<br />Identifiable information contained In our business records to be confidential. Please
<br />review this Policy and, if You are a Spectrum telephone "Nice subscriber, the
<br />attached Customer Proprietary Nalwork Information ("CPNI") Policy (the 'CPNI
<br />Policy"), in conjunction with Your service agreement, terms of service and
<br />acceptable use policy ('Your Service Agreement"). Spectrum will protide You
<br />copies of this Policy annually and the CPNI Policy at least arca every two years,
<br />whether or not we have revised the policies. We may modify this Policy at any
<br />tors. The moat current version of Nle Policy can be bund on www Charter cam, If
<br />You find the changes unacceptable and if those changes Mentally and adversely
<br />impact Your use of me Service, You may have the right W cancel Your Service
<br />under Your Service Agreement if You confine to use he Service following me
<br />posting of a revised Policy, we will consider that to be Your acceptance of and
<br />consent to the Policy Our revised,
<br />What type of Information does Spectrum collect?
<br />Specimen C011aets both personally Identifiable Information and non -personal
<br />Information about You when You sumudhe to our Service. Spectrum uses Its
<br />system to collect personally Identifiable Intimation about You: (a) when ft Is
<br />necessary to proves our services to You, (b) to prevent unauthorized reception of
<br />we services; and (C) as othery n e provided in Nis Policy. Spectrum will net use he
<br />system to collect Your personally identifiable information for other purposes without
<br />Your prior wvitten or electronic consent. Spectrum also collects personally
<br />Identifiable and nempesonal Information about You when You voluntarily provide
<br />Information to Spectrum, as may be required under applicable law, and from hid
<br />Parties. as described In this Policy.
<br />Personally identifiable Information W any Infomation that Identifies or can
<br />potentially be used to identify, contact, or boats You. This Includes information Nat
<br />is used In a way Nat Is personally Identifiable, including linking it wlh IdenBhable
<br />information from other sources, or from which other personally identifiable
<br />Information can easily be delved, Including, but not Ilmked to, name, address,
<br />phone or fax number, email address, spouses or other relatives' names, drivers
<br />license or state Identification number, financial profiles, tax Identification number,
<br />bank account Information, and credit card Information. Personalty Identifiable
<br />information does not Include Information hat Is collected anonymously (i.e., without
<br />Idenlifloaden of the individual or business) or demographic Information not
<br />connected to an Idenfifled individual or business.
<br />Non -personal information, which Otey or may not be aggregated Infomation about
<br />our Customers and may Include information from third ponies, does not Identify
<br />individual Customers. Spectrum may combine third party data with our business
<br />words as necessary W better asew our Customers. Examples of non-pemoreal
<br />Information Include IP addresses, MAC addresses or other equipment Identifiers,
<br />among other data Our systems may automatically collect certain non-personm
<br />Information when You use an ha ..it. ar transactional service. This Information
<br />is generally required to provide Ne service and W used W carry out requests a
<br />Customer makes through a remota control or set-top box.
<br />We may also collect and maintain information about Your account, such as billing,
<br />Payment and deposit history; malnumance Ord complaint inWnnation;
<br />correspondence with or from You, information about the service options hat You
<br />have chosen; Information the equipment You have, Including specific equipment
<br />Idenfiefers; and infometion about Your use of our services. Including he type,
<br />technical arrangement, quantity, deminaticn and amount of use of certain of mase
<br />services, and reamed billing for hose services,
<br />Spectrum also collects customer -provided customization settings and preferences.
<br />By using our service, You consent to our wlWctbn of his inWnnalicn and other
<br />Information communicated to Spectrum such as comaspendereca, responses to
<br />Charter Communications, Inc.
<br />Lynne P. Bell
<br />E -signed 2017-12.0711:02PM PST
<br />lynne.beli@charter.com
<br />Verified
<br />surreys or smalls, Information Provided In chat sessions with us, registration
<br />Information, or participation in promotions or contesfa.
<br />If You subscribe to our video seMce, loan In retain of our systems, our eat -top
<br />boxes automatically collect Infoma ton that may be used to determine which
<br />Programs are most popular, how many set-top boxes are Need to watch a program
<br />to its conclusion and whether commemlals are being watched, as well as other
<br />audience -measurement focused Information. Our processes are designed M back
<br />Nis tnformadon and audience stagstiss on an anonymous basis. Information such
<br />as channel toning, the time the channel Is changed, and when the sal -top box Is
<br />"on" or 'off- Is collected at a secure database in an anonymous format. Spectrum,
<br />or our contractors or agents, may from time to ems share Ne anonymous
<br />Information with our advertisers, content providers, or other thkd panes with whom
<br />we have a relationship. We will not provide our advertisers, cement providers, or
<br />these other third partles with personally Identifiable Information about You unless
<br />we have received Your consent first, except as required by law. (See "Who was
<br />Ne information collected by Spectruni
<br />Why does Spectrum collect personally Identifiable Information?
<br />Spectrum collects and uses personally identifiable Information W:
<br />property deliver our Services to You;
<br />provide You with accurate and high quality customer service;
<br />perform billing, invoicing and collections;
<br />Provide updates, upgrades, repairs or replacements for any of our service -related
<br />devices Or software used in providing or receiving services;.
<br />Prai me security of the system, prevent fraud, detect unauhodzed reception,
<br />use, and abuse of Spectrums Services or violations of our policies or terns of
<br />service;
<br />keep You Informed of new or available products and services;
<br />better Understand how the Service is being used and to Improve he Service;
<br />manage and configure our device(s), system(s) and network(s);
<br />maintain our accounting, lex and other records; and
<br />comply with applicable federal and slate laws and regulations, as well as for Ne
<br />general administration of our business.
<br />You acknowledge and agree that all communionfions between You and Spectrum
<br />rec
<br />may be recorded or monitored' by Spectrum for quality assurance or other
<br />purposes
<br />If You use an Interactive or transactional service, for example, responding to a
<br />survey or onlering a pay-per-view event, me system wilt collect certain additional
<br />personally identifiable infortnafton, such as account and billing Information or
<br />Customar-provided locale and service preferences, to property bei You for the
<br />services purchased and W provide You with amore personalized experience. In
<br />addition, contain Information Such as Your connecters to our system is
<br />automatically collected to, for example, make ft Possible toe Your digital boxes to
<br />receive and process the signals for the serve"You order.
<br />Spectrum may also collect personally identifiable information from third parties se
<br />enhance our customer database (or use in marketing and Other activities.
<br />Spectrum also collects personally Identifiable information from thio parties to vanity
<br />Infornah'on You have provided us and collects personally ktenfifiable Information
<br />MOM credit reporting agencies W, for example, determine Your cremlwaMinase.
<br />credit seers, and credit usage. Spectrum also may maintain research records
<br />containing Information obtained through voluntary subscriber interviews or Surveys.
<br />If You subscribe to our high-speed Internet service. Spectrum tmnamits personally
<br />Identifiable and non -personal Identifiable Information about You over the SeMce
<br />when You send and receive a -mail and instant messages, transfer and share flies,
<br />make AWS accessible, visit webaltes, or otherwise use the Serv6es, and as features.
<br />Our trate nissfon of this information Is necessary W allow You W use the Service as
<br />You have chosen and W render the SaMce to You.
<br />Who sees the Information collected by Spectrum?
<br />Spectrum will only disclose personally identifiable Information to ahem If (a)
<br />Customer provides written or electronic consent In advance, or (b) it is permitted or
<br />required under federal Or applicable state new. Specifically, federal law allows
<br />Spectrum to disclose Personally Identifiable Information W third parties:
<br />when it Is necessary to provide Spectrum's services or to carry out SpecWm's
<br />business activities;
<br />as required by law or legal process; or
<br />CONFIDENTIAL
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