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to resolve the difficulties caused by such third party equipment or software. If, at Customer's request, Spectrum should attempt to
<br />resolve difficulties caused by such third party equipment or software, such efforts shall be performed at Spectrum's discretion and at
<br />then -current commercial rates and terms.
<br />15. CUSTOMER USE
<br />(a) NO RESELLING: Customer shall not re -sell or re-dlstribute (whether for a fee or otherwise) access to the Service(s) or system
<br />capacity, or any part thereof, in any manner other than for Customers Internal business without the express prior written consent
<br />of Spectrum.
<br />(b) NO ILLEGAL PURPOSE/UNAUTHORIZED ACCESS Customer shall not use or permit third parties to use the Service(s),
<br />including the Equipment and software provided by Spectrum, for any illegal purpose, or to achieve unauthorized access to any
<br />computer systems, software, data, or other copyright or patent protected material,
<br />(c) NO INTERFERENCE. Customer shall not interfere with other customers' use of Equipment or Services or disrupt the Spectrum
<br />Network, backbone, nodes or other Services. Violation of any part of this Section is grounds for Immediate Termination of this
<br />Service Agreement and/or all Service Orders in addition to any other rights or remedies Spectrum may have.
<br />(d) APPLICABLE LAWS. With respect to Customer's use of the Service (including the transmission or use of any content via the
<br />Service), Customer shall comply with all applicable laws and regulations In addition to the terms of this Service Agreement.
<br />Spectrum shall have the right to audit Customer's use of the Service remotely or otherwise, to ensure compliance with this Service
<br />Agreement.
<br />(e) ACCEPTABLE USE. Customer shall not use, or allow the Services to be used, in any manner that would violate the applicable
<br />Spectrum Acceptable Use Policies or that would cause, or be likely to cause, Spectrumto qualify as a "Covered 911 Service
<br />Provider" as defined in 47 C.F.R. §12.4 or any successor provision of the rules of the Federal Communication Commission. For
<br />avoidance of doubt, Customer and Spectrum agree that any failure to satisfy the covenants set forth in the preceding sentence
<br />shall constitute a material breach of the Master Agreement,
<br />16. GENERAL CUSTOMER REPRESENTATIONS AND OBLIGATIONS. Customer represents to Spectrum (a) that Customer has the
<br />authority to execute, deliver and carry out the terms of this Service Agreement and associated Service Orders and (b) that Its End
<br />Users and any person who accesses any Services through Customers equipment at the Service Location, will use the Service,
<br />Network and/or Network facilities in an appropriate and legal manner, and will be subject to the terms of this Service Agreement.
<br />Customer Is responsible for ensuring its End Users comply with the terms of this Service Agreement. Customer shall be responsible
<br />for all access to and use of the Service by means of Customer's equipment, whether or not Customer has knowledge of or authorizes
<br />such access or use. Customer shall be solely liable and responsible for all charges Incurred and all conduct through either authorized
<br />or unauthorized use of the Service.
<br />As between the parties, Customer is solely responsible for (a) all use (whether or not authorized) of the Service by Customer, any End
<br />User or any unauthorized person or entity, which use shall be deemed Customers use for purposes of this Service Agreement, (b) all
<br />content that Is viewed, stored or transmitted via the Service, as applicable, and (c) all third -party charges incurred for merchandise and
<br />services accessed via the Service, if any. Customer agrees to conform Its equipment and software, and to ensure that. each End User
<br />conforms Its equipment and software, to the technical specifications for the Service provided by Spectrum from time to time.
<br />17. PERFORMANCE. Spectrum will use commercially reasonable efforts In keeping with normal Industry standards to ensure that the
<br />Service Is available to Customer 24 hours per day, seven days per week. It is possible, however, that there will be interruptions of
<br />Service. The Service may be unavailable from time -to -time either for scheduled or unscheduled maintenance, technical difficulties, or
<br />for other reasons beyond Spectrum's reasonable control. Temporary service internrptions/outages for such reasons, as well as service
<br />Interruptions/outages caused by Customer, its agents and employees, or by a Force Majeure Event, shall not constitute a failure by
<br />Spectrum to perform Its obligations under this Service Agreement, and Customer will not hold Spectrum at fault for loss of Customer
<br />revenue or lost employee productivity due to Service outages.
<br />18. MONITORING, EQUIPMENT UPGRADES AND MODIFICATIONS. Spectrum has the right, but not the obligation, to upgrade, modify
<br />and enhance the Spectrum network (including Equipment and related firmware) and the Service and take any action that Spectrum
<br />deems appropriate to protect and/or improve the Service and Its facilities.
<br />Spectrum shall have the right, but not the obligation, to monitor and record oral communications with Customer regarding Customers
<br />account or Services for the purpose of service quality assurance.
<br />19. DEFAULT, SUPENSION OF SERVICE, AND TERMINATION. No express or Implied waiver by Spectrum of any event of
<br />noncompliance shall in any way be a waiver of any further subsequent event of noncompliance. Nothing herein, including termination
<br />of this Service Agreement or any Service Order(s), shall relieve Customer of Its obligation to pay Spectrum all amounts due.
<br />(a) Default by Customer. Customer shall be in default under this Service Agreement if Customer does one or more of the following
<br />things (each Individually to be considered a separate event of default) and Customer falls to correct each such noncompliance
<br />within 30 days of receipt of written notice ("Default"):
<br />i. Customer is more than 45 days past due with respect to any payment required hereunder;
<br />H. Customer otherwise has failed to comply with the terms of this Service Agreement.
<br />(b) Termination for Convenience. Notwithstanding any other term or provision In this Service Agreement, Customer shall have the
<br />right to terminate a Service Order, or this Service Agreement In whole or part, at any time upon thirty (30) days prior written notice
<br />to Spectrum , and subject to payment of all outstanding amounts due, any applicable Termination Charges, and the return of any
<br />Commercial Bulk Services Agreement v.161213 CONFIDENTIAL Page 7 of 31
<br />02016 Charter Communications, All Rights Reserved.
<br />Lynne P. Bell
<br />E -signed 2017-12-0711:02PM PST
<br />lyn ne, be l(@charter, cam
<br />Document Integrity Verified 1.1dahoSlan Tra,.amma N,„"her ra IruaCAARAA Itwunmw,
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