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Cume Number. PP620I80210-CM Packet Fusion Team <br />QuM n*AK. 2na201s Jdm OIrywIInaN,Pn�slas Eeldllear <br />Pwjm* Maintenance I Support Pal Peawok,SankrAaxnntBaeuaw nom—xeDaawmNam^am <br />Cuslomar Nems: Onyef8immm Am tlaspy Ndsa,txreslard$alar $oCai <br />Cusldna'Comea: Jack Clulle Dantelaunanwew OmaProa ir4 <br />tadom All <br />If Included In agreement and paid annualyMN original purchase. 5% placement <br />If Included in agreement and paid annually with enlgbal purchase. 7.49E Dlecoum <br />Melnfaancs este geoid eboverepresent A haw reeporae Lme, <br />and Eta coverage formal egulgmnf: or"Pmndw*•beapadage <br />awaabk, <br />Promfurn MaIntenance Agreemsnt additionally trleludes: <br />• PPM - PdmaryPedod of Mpirdaranee: 24 x? x W5 <br />• Response Time for Minor MNlllmetlon: 2 hours by Telephone and 24 hours on site for California locations. <br />• Response Time for Major Mayuneaon:1 hour by Telephone and 4 hotas ortmhe for California bailors. <br />• Next Business Day Parts replacements for sites outside California but within US. <br />° This SLA does not cover Iniemsticnat locations. <br />Fug Advanced Replacement Warranty an es equipment - plane$ not covered, <br />• Pocket FusionPersmaAsedWebPortalforon-lineoccountoonad,trackingandequipmentinvenbryinto, <br />' All ShoraTsf SOMWre updates are included: Patches I Fixes 1 Updates I Now Releases - (hordNars and OS labor not [wood). <br />` Proactive Remote System Monitoring with Maintenance and DIap1090c$ <br />` Access b ShoroTel.com webette for Knowledge Sam / Whltepaper f FAQ's I Downloads <br />` Non ShoreTel ProtAats may require casts for upgrades. <br />In maelson to ansa servion. arepuncfase ofMese ounbects wN en&dsyou ecprshadrarem on lebaoutade Me aGepe oflM <br />saxrad akdrdfn(p <br />Tided Sarr6as. Schedufad customer Cars. Saawae UPWO44 SAWrrAudae (para& wvx dared, Alrerhourvwvkaa, &Ad1C <br />(Mopµ Adds, A ChW4" <br />Normal 9wloese Flour Wror PAN <br />TB M: #175.00 per hour <br />Support Qlalamoss: $125.00 per hourfor on site California Costumer and as reasons work worldwide. <br />"Requirements for all Services: <br />NiNman baled labor leas of 0.6 for remora some & 1 Maur for onsite services plus 1 hour of trawl <br />Acer hourseMoe rates 'At be baled on 1.6x conal labor rales <br />* Travel Charges may be aWled ro boatlons 26 mhos Makin of PFI of ons Bran <br />All Motershe xis be charged separately <br />• VPN mases is required for remote support <br />ACK <br />Eera a»eYJaliN� @ShoreTel <br />awlNe sella HMA Hepwnr alae MrlsanraAas,AeeaWseewsee <br />if vW1: <br />M <br />wr.1 s <br />20s$ <br />can an p10L <br />ars loan nloall <br />s 970.60 <br />If Included In agreement and paid annualyMN original purchase. 5% placement <br />If Included in agreement and paid annually with enlgbal purchase. 7.49E Dlecoum <br />Melnfaancs este geoid eboverepresent A haw reeporae Lme, <br />and Eta coverage formal egulgmnf: or"Pmndw*•beapadage <br />awaabk, <br />Promfurn MaIntenance Agreemsnt additionally trleludes: <br />• PPM - PdmaryPedod of Mpirdaranee: 24 x? x W5 <br />• Response Time for Minor MNlllmetlon: 2 hours by Telephone and 24 hours on site for California locations. <br />• Response Time for Major Mayuneaon:1 hour by Telephone and 4 hotas ortmhe for California bailors. <br />• Next Business Day Parts replacements for sites outside California but within US. <br />° This SLA does not cover Iniemsticnat locations. <br />Fug Advanced Replacement Warranty an es equipment - plane$ not covered, <br />• Pocket FusionPersmaAsedWebPortalforon-lineoccountoonad,trackingandequipmentinvenbryinto, <br />' All ShoraTsf SOMWre updates are included: Patches I Fixes 1 Updates I Now Releases - (hordNars and OS labor not [wood). <br />` Proactive Remote System Monitoring with Maintenance and DIap1090c$ <br />` Access b ShoroTel.com webette for Knowledge Sam / Whltepaper f FAQ's I Downloads <br />` Non ShoreTel ProtAats may require casts for upgrades. <br />In maelson to ansa servion. arepuncfase ofMese ounbects wN en&dsyou ecprshadrarem on lebaoutade Me aGepe oflM <br />saxrad akdrdfn(p <br />Tided Sarr6as. Schedufad customer Cars. Saawae UPWO44 SAWrrAudae (para& wvx dared, Alrerhourvwvkaa, &Ad1C <br />(Mopµ Adds, A ChW4" <br />Normal 9wloese Flour Wror PAN <br />TB M: #175.00 per hour <br />Support Qlalamoss: $125.00 per hourfor on site California Costumer and as reasons work worldwide. <br />"Requirements for all Services: <br />NiNman baled labor leas of 0.6 for remora some & 1 Maur for onsite services plus 1 hour of trawl <br />Acer hourseMoe rates 'At be baled on 1.6x conal labor rales <br />* Travel Charges may be aWled ro boatlons 26 mhos Makin of PFI of ons Bran <br />All Motershe xis be charged separately <br />• VPN mases is required for remote support <br />ACK <br />Eera a»eYJaliN� @ShoreTel <br />awlNe sella HMA Hepwnr alae MrlsanraAas,AeeaWseewsee <br />