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Return Policy and Payment Term VPLS Solutions Return and Cancellation Policy V=)LS SOLUTIONS j r A,r • If VPLS Solutions made an error on your order, we will give you an RMA to return it at your request. • Customer convenience returns will be considered on a case by case basis. • When you know you have product to return, ask for the RMA as soon as you can. The quicker we work together on the issue, the more likely we will achieve a successful resolution together. • We request that the product is returned within 14 days in order to mitigate risk for VPLS Solutions and our partners. • When opening packages from VPLS Solutions, please take care to retain packaging in the event that a return becomes necessary. • Please put the RMA number on the shipping label of the outside carton when returning product. We cannot accept returns without an • RMA number clearly marked. • VPLS Solutions reserves the right to charge a restocking or handling fee. • VPLS Solutions' workmanship on integrated orders is warranted for one full year from date of shipment How to Request an RMA: You can request an RMA by phoning the VPLS Solutions Return Support Center at 213-406-9000, or by submitting a request to accounting@yplssolutlon5.com Payment Terms: All unpaid invoices shall bear interest at an amount equal to 1-1/2% of the outstanding balance per month (or the maximum rate of interest allowed to be contracted for by law, whichever is less), commencing upon the date payment is due. Buyer's failure to make timely payment may result in such action as commencement of proceedings for collection, revocation of credit, stoppage of shipment, delay or cessation of future deliveries, repossession of unpaid delivered goods and termination of any one or more sales agreements. A 3% Convenience fee will be added to all credit card orders. Quote #018885 v1 ,. f,a,,',`'�` - ^` t� Page 7 of 8