LEXIS NEXIS CLAIMS SOLUTIONS INC.

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a Security Event (as borein defined), Provider may, at its sole option, take immediate action up to and including, without further obligation or liability of any kind, terminating Agency's account and the license to use the Services. 3. RETENTION / DISTRIBUTION. For all Services provided hereunder that involve Reports, Provider will maintain a copy of each Report for a period of uo less than seven (7) years from the date of the Report. Provider will distribute Reports and/or specific data extracted from the Report to individuals or legal entities ("Authorized Requestors'l and other authorized law enforcement entities ("Agency Requesters") in accordance with an applicable Order and all applicable laws and regulations. 4. SUPPORT AND MAINTENANCE. 4.1. Ongoing Maintenance. Provider will, Brom time -to -time issue and/or provide maintenance including bug fixes, euhancomecrs, new features, or new functionality that are generally made available to customers along with any corresponding changes to documentation ("Maintetmnce'). Maintenance does not include work to custom code, customized configurations, or to unauthorized modifications of the Services. Any Provider assistance beyond standard Maintenance will be billed at Provider's then current pricing schedule, as agreed upon in advance by the Parties. Additionally, upon Agency's written notice of new or revised legislation, statutes, or ordinances requiring any Services to be updated, Provider shall update or modify the Services or particular form consistent with such new regulation within a reasonable time. 4.2. Sumoon Services. Provider will provide ongoing support services for problems, queries or requests for assistance ("Support") provided that all requests for Support must be made to Provider Monday through Friday from 8:00 AM ET to 8:00 PM ET at 1-888-949-3835. Provider will also provide limited atter hours Support including the ability to leave a message and receive a call back the following business day or sooner, if critical, In order to provide Support, Agency will provide all information reasonably required by Provider to identify the issue, including: an Agency point of contact (familiar with the Services and issue), description of issue, screenshots, the impact, and assist in Provider's efforts to reproduce the problem (as applicable). Provider will work to resolve problem with reasonable promptness for issues that are application or Services related (Provider is not responsible forresolvingissuescaused byAgency hardware). The Agency agrees to provide Provider with data transfers, as requested, remote access to the Services system, and with sufficient test time on the Agency's computer system to duplicate the problem, to certify that the problem is with the Services, and to certify that the problem has been corrected. If the problem cannot readily be resolved, Provider will attempt to identify a work around. Upon resolution of any issue, Provider shall notify the Agency of such resolution via email. Tho Parties agree that Provider is not obligated to ensure that its Services are compatible with outdated (exceeding 4 years from date of initial release) hardware, computer operating services or database engines. 4.3. On Site Stung . In response to written Agency requests for Provider to provide on-site routine non -emergency support, Provider shall produce a written estimate of the time required to provide the requested supportand state any requirements, such as the presence of Agency staff or other resources or materials. Any on-site support provided byProvider ", lontybeinvoiced by Provider or paid by Agency if tho problem arose due to something other than a defect in the Services. The Agency shall reimburse Provider at the rate of two thousand five hundred ($2,500.00) dollars per day for each Provider employee who provides any on-site support, and such fees will not include any reimbursement for Provider travel time or travel expanses. 5. FEES. 5.1. Pees due to Progydgr. Any fees due to Provider for Services hereunder shat l be specified in an Order ("Fees'. For any Order where Fees are specified, Provider will issue an invoice to Agency pursuant to the terms in the Order. Invoices shalt be paid in full by Agency within thirty (30) days from invoice date. Provider may increase or decrease the Fee following the Initial Term (as defined in an applicable Order) in an Order by providing Agency no less than sixty (60) days written notice prior to the effective date of such pricing change. In the event Agency has a good faith dispute on all or a portion of an unpaid invoice ("Dispute"), Agency shall notify Provider in writing and follow the procedures set forth below. To the extent an interfica or other technological development is required to enable an Agency designated third parry (i.e., RMS Vendor) to receive Reports from Provider at Agency's request or to enable Provider to intake Agency Data, such cost shall not be home by Provider. If any invoice (or undisputed portion thereof) remains unpaid and not subject to a Dispute after sixty (60) days from the invoice date, provider shall have the right to to-inate this Agreement (including ail Services) or the ,ria t to discontinue the appllcable Service immediately, without such action constituting a breach or incurring any liability herein. All Fees notproperly disputed or paid shall accrue interest at the rate of eighteen percent (18%) per aurum. All Fees are calculated for payment made via ACH, Wire, or Agency check Agency agrees that Fees exclude taxes (if applicable) or other coat incurred by Agency's RMS Vendor or other third parties and agrees such costa shall be passed on to Agency. Provider shall not be required to enter into a third -patty relationship to obtain payment for the Service provided to Agency, however, should Provider elect to do so, Provider reserves the right to charge Agency additional fees for such accommodation.