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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />MAY 15, 2018 <br />TITLE: <br />CONTRACT AWARD TO OLD AMERICAN, <br />INC. FOR HEWLETT PACKARD SUPPORT <br />CONTRACT RENEWAL <br />(SPECIFICATION NO. 18-032) <br />(STRATEGIC PLAN NO. 6,11F) <br />K19A <br />CIV �ANAGER <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />❑ As Recommended <br />❑ As Amended <br />❑ Ordinance on 1s'Reading <br />❑ Ordinance on 2nd Reading <br />❑ Implementing Resolution <br />❑ Set Public Hearing For <br />CONTINUED TO <br />FILE NUMBER <br />Authorize a one-time purchase and payment of purchase order to Old American, Inc. for the <br />purchase of Hewlett Packard support contract renewal in the total amount $39,432 subject to <br />non -substantive changes approved by the City Manager and City Attorney. <br />DISCUSSION <br />The City's two data centers support the continuous City business operations on a 24 hours a day/ <br />7 days a week/ 365 days a year (24/7/365) cycle. In order to provide this service level, the <br />Information Technology Department maintains the computer infrastructure with manufacture <br />supported 24/7/365 maintenance contracts. The Hewlett Packard servers and storage equipment <br />within the data centers require provisions with access directly to the manufacturers' technical <br />support centers. This level of support allows the manufacture to interactively diagnose system <br />difficulties and provide solutions to localized problems, returning -to -service as soon as possible. <br />In addition, the support contract with Hewlett Packard includes access to bug fixes, patches, and <br />upgrades. These are essential for preserving the fitness and considerable investment in the <br />hardware. <br />The notice inviting bids was advertised on April 9, 2018 and offers were solicited. A summary of <br />the bids and offers received is as follows: <br />284 Vendors were notified <br />26 Vendors downloaded the bid <br />0 Bids received from a Santa Ana vendor <br />3 Bids received <br />22A-1 <br />