HomeMy WebLinkAbout19D - PARKING PERMIT UPDATEREQUEST FOR
COUNCIL ACTION
CITY COUNCIL MEETING DATE:
OCTOBER 2, 2018
TITLE:
RECEIVE AND FILE — PROCESS
IMPROVEMENTS FOR THE PREFERENTIAL
PERMIT PARKING PROGRAM
(STRATEGIC PLAN NO. 7.6.e)
RECOMMENDED ACTION
CLERK OF COUNCIL USE ONLY:
0»0009.7
❑ As Recommended
❑ As Amended
❑ Ordinance on 16' Reading
❑ Ordinance on 2nd Reading
❑ Implementing Resolution
❑ Set Public Hearing For
CONTINUED TO
FILE NUMBER
Receive and file information related to process improvements for the Preferential Permit Parking
program.
DISCUSSION
For many years, the City has had a permit parking program whereby residents may choose to
reserve some on -street public parking adjacent to their property when there is an excessive number
of vehicles intruding from other neighborhoods, nearby apartment complexes, or other high vehicle
parking generators such as high schools.
Section 36-490 of the Santa Ana Municipal Code authorizes the Public Works Executive Director
to establish rules and procedures necessary or appropriate to implement the Preferential Permit
Parking Program. The qualifying process involves two major phases:
1. The first phase involves a field observation to verify if there is a need to restrict parking.
Field observations are generally conducted nighttime or very early in the morning.
2. If the field observation confirms the need for permit parking, then a formal petition is initiated
whereby the majority of the block residents vote on the formation of permit parking.
Accordingly, a permit district is enacted on a block by block basis, and each resident is issued a
limited number of parking permits resulting in a greater likelihood of public parking spaces available
for their use. For many years the process has worked satisfactorily and requests have been
managed in a reasonable timeframe.
Over the last few years, a combination of limited staff and greater vehicle densities has led to an
unacceptable backlog of requests. Also, due to the many steps involved, the process has been
taking about 9-12 months to be completed.
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While staff has begun analyzing the program to make major changes to achieve long term
effectiveness, there was an immediate need to relieve a backlog of about 100 applications which
resulted in requests taking too long to process.
As mentioned above, the permitting process includes nighttime field observations, notification &
petition by residents, final approval and street signage modifications. After analyzing permit
process data from the last two years, it was noted that about 80% of the requests pass the field
observation phase and only 22% are approved by the residents as shown in the table below.
Year Requests
Passed Observation
% of total
Passed Petition
/o of total
2016 165
135(82%)
33(20%)
2017* 140
108 77%
34(24%)
Totals 305
243(80%)
67(22%)
rntnes incivae onry [nose wnicn nave compietea petition process as of 8/31/18
Given these findings staff will bypass the field verification observation and move directly to the
resident approval step which involves submittal of an interest form showing that at least 51 % of the
block residents concur with the request along with photographs documenting the parking shortage.
It is expected that the procedural changes will result in a significant reduction in the delay to
implement permit parking applications, save staff time, and allow Public Works to provide better
customer service by focusing on requests with a higher chance of success. This will also have a
benefit of providing quick responsiveness by allowing the requestor to immediately initiate action
and perform the petition phase. In addition, the staff workload and backlog is expected to be
reduced by at least one half.
There are currently 100 requests that were filed under the old procedures and have not been field
verified yet. Those applicants will be given the opportunity to apply under the new process to
expedite their permits. However, if the requestor chooses not to participate, the field observation
will take place as originally planned.
STRATEGIC PLAN ALIGNMENT
Approval of this item supports the City's efforts to meet Goal #7 - Team Santa Ana, Objective #5
(create a culture of innovation and efficiency within the organization), Strategy E (identify best
practices and opportunities for process improvement and automation across City departments in
order to provide effective and efficient delivery of City services to the community).
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ENVIRONMENTAL IMPACT
There is no environmental impact associated with this action.
FISCAL IMPACT
no fiscal impact associated with this action.
Fuad'S. ISweiss, PE,
Executivp Director
Public Vqorks Agency
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