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HomeMy WebLinkAboutCI SOLUTIONS CARD INTEGRATORS CORPORATIONINSURANCE NOT ON FILE WORK MAY NOT PROCEED ® CLERK OF COUNCIL I SOlutio SEP 26 2019 Card Integrators Corporation u ,? 1� \�� l mN'uti '-t ( &6- 3625 Serpentine Drive, Los Alamitos, CA 90720 www.card!ntegrators.com LICENSE AND SERVICE AGREEMENT DETAILS PROVIDED BY CI SOLUTIONS Please sign and submit the completed form to ericaailDcardintegrators.com or by fax to (562) 493-2714. N-2019-188 This agreement provides technical support of your CI Solutions software or ID card system hardware for one year or as indicated on your sales order. Support is provided by Cl Solutions (Card Integrators) Monday — Friday 8:30 AM —5:00 PM, P.S.T. Terms of Software Service Agreement: Cl Badge, CI Badge 8.21, Cl Track, Campus Safety Suite and Cl Verify 1) Be prepared to communicate your customer number and software type. 2) Cl Solutions (Card Integrators) provides telephone support during its normal hours of operation, 8:30 a.m. to 5:00 p.m. P.S.T. 3) Technical support conforms to operating specifications of all software systems as originally provided. 4) Cl Badge8.21 is a licensed product and requires an annual subscription fee. Subscription fees are billed in advance of the applicable subscription period. 5) License/Service agreement contract holds for term indicated on sales order. 6) Additional card layouts for Cl Badge are subject to a custom design and installation fee. 7) Parts, labor and loaner printer Is covered under a separate printer service agreement available through Cl Solutions (Card Integrators). 8) Cl Solutions software reinstallation: CI Solutions Includes the reinstallation of Cl Badge, Cl Badge 8.21, Cl Track, Campus Safety Suite and Cl Verify only if the software ceases to function due to programming issues and file corruption not related to computer viruses, malware and ransomware attacks. We do not support the reinstallation when the host computer stops functioning or needs to be moved to a new location/computer. You will be charged our standard technical service fees to move systems. 9) Installation Files: If you lose the custom CD and need a new copy, we will provide you with a CD, USB or File Transfer Service for a nominal fee of $75. Please keep in mind this will only include the configuration from the time the system was set up. If you have made additional customizations they will not be included. 10) All minor patch software releases are provided at no charge with a current license or service agreement. Cl Solutions version upgrades are not included. Conditions of Software Service Agreement: 1. Register system administrator for the annual term. This person serves as the point of contact for all support requirements between Cl Solutions (Cord Integrators) and the customer. 2. Provide direct access to phone support at the physical placement of the ID System and be at your ID system when you place the support call. 3. Provide internet remote access for system. 4. Before installing any additional software or hardware to your system, notify Cl Solutions (Card integrators). Any damage, misuse or corruption of software or hardware due to the addition of software or hardware without prior notification to Cl Solutions (Card Integrators) will void maintenance protection. 5. Ensure that operating environment is clean and do not attempt to operate the system In any extreme environmental conditions. Terms of Limited Service Agreement: ID Card Printer 1) Be prepared to communicate your customer number and printer serial number. 2) Includes unlimited telephone and/or internet remote access support, printer parts and labor only. 3) Limited service agreement excludes loaner pdnter, contact sales for price on a loaner unit. Page 1 0 C I 5otutions Cana Inlagrators Corporation 3625 Serpentine Drive, Los Alamitos, CA 90720 www.cardintegrators.com Terms of Full Service Agreement: ID Card Printer 1) Includes unlimited telephone and/or internet remote access support, parts and labor. A loaner printer will be provided to the customer if problem cannot be resolved over the phone and with initial remote support. 2) Loaner printer will be same or like model and shipped within 24 hours via UPS ground. Other shipment methods are available at additional cost to customer. 3) The unit must be packaged and shipped to the destination provided by the technician with the RMA number labeled clearly on the outside of the box. 4) Printer must be shipped in its original printer box or the customer is held liable for any damages during shipping. Replacement box costs will depend on your printer model. 5) Loss or damage to Loaner/Rental equipment: By accepting the loaner/rental equipment, customer agrees to return the loaner/rental equipment in the original condition as upon delivery/pick-up and assumes full responsibility for loss, damage resulting from the Improper usage of the equipment up to the full replacement value thereof. 6) There may be minor color variation as all printers print slightly differently. 7) Customer will pay the cost of shipping to repair destination; Cl Solutions will pay shipping to customer. 8) Customer will pay the cost of shipping loaner printer back to Cl Solutions within 5 working days after receipt of customers repaired unit or a $50 per day charge will apply. 9) Onsite service is available within a 50 miles radius of Cl Solutions headquarters, 3625 Serpentine Drive, Los Alamitos, CA 90720. 10) One Preventative maintenance visit is available by request for customers within a 30-mile radius of headquarters. 11) Custom service agreements are available, please call for details. Conditions of ID Card Printer Service Agreement: 1) For your service agreement to be valid, you must maintain your printer by performing recommended cleaning procedure using approved cleaning materials. 2) Maintenance service is contingent upon proper use and care and does not cover printers that have been modified, subjected to unusual physical or electrical stress, abuse, damage or have been operated in extreme environmental conditions. 3) Cl Solutions (Card Integrators) shall be under no obligation to furnish any service agreement service If repair or replacement parts are required because of the customer's use of unapproved card stock or consumable ribbon. 4) Cl Solutions (Card Integrators) shall be under no obligation to fumish a loaner printer if the customer does not maintain the printer by performing recommended cleaning procedures. Proper maintenance and cleaning of printers will preserve print quality and expected life of the printer. Refer to the product users manual for complete maintenance and cleaning information or call Cl Solutions (Cord Integrators) for information. Our service agreements are Intended to provide a high level of service to our customers. All support provided outside of purchase service agreement is billed at a service rate of $175 per hour with a one -hour minimum. Attached hereto is Exhibit 1 identified as Invoice #0103107 in the amount of $1,965. The total amount to be expended under this Agreement shall not exceed $25,000. Insurance requirements for any on -site visits are provided under Exhibit 2, attached hereto. Please sign here to Indicate that you have read and agree to the terms of the service and license agreement provided by Cl Solutions. Customer Signatuq See attaFhed signature page Print Vendor Signature �:=` -td .'�Si'.iy'�S)� print Erica Andrade Office: (562) 431-2594 Direct: (562) 449-2495 EricaA@cardintegrators.com SAN654-SO 0103107 Date ErtcaAndrade Page 2 IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year First above written. ATTEST: CITY OF SANTA ANA RON= DAISY GOMEZISTINE�RIDGI�� Clerk of the Council City Manager APPROVED AS TO FORM: SONIA R. CARVALHO City "or ley By: Tamara &BogosiaP'1'-� Assistant City Attorney RECOMMENDED FOR APPROVAL: David V ief of Police Exhibit I Solutions - Card Integrators Corporation 3625 Serpentine Drive Los Alamitos, CA 90720 (562) 43 1-2594 Orders a cardintegrators.com CUSTOMER NO: SAN654 SOLD TO: CITY OF SANTAANA- POLICE DEPT PURCHASING DIVISION M-16 20 CIVIC CENTER PLAZA, RM 429 SANTAANA, CA 92701 CONFIRM TO: LOURDES FERRER SALES ORDER ORDER NUMBER: 0103107 ORDER DATE: 8/20/2019 SALES PERSON: 0000 ORDER ENTRY: EA SHIPTO: CITY OF SANTA ANA-POLICE DEPT FOR: ANNUAL SERVICE AGREEMENT RENEWAL, Page: I CUSTOMER P.O. SHIP VIA F.O.B. TERMS NET 30, PO REQUIRED ITEM NUMBER UNTO ORDERED SHIPPED BACK ORDER PRICE AMOUNT OS W I l YR I 0 0 795.0000 795.00 CIS - SOFTWARE LICENSE SA FOR: ID CARD SYSTEM- CI BADGE 8.2 RENEWAL DATES: 10/01/2019 - 09/30/2020 OSW02 YR 1 0 0 1,170.0000 1,170.00 CIS - PRINTER SA FOR: ID CARD PRINTER FULL SERVICE AGREEMENT INCLUDING PARTS, LABOR & LOANER. EXCLUDES PRINTHEAD. MODEL: EV DUALYS3 (8TH YR) SERIAL# DU 1000025OJ69 RENEWAL DATES: 10/01/2019 - 09/30/2020 *THIS WILL BE THE LAST YEAR WE CAN OFFER EXTENDED SERVICE SUPPORT ON YOUR PRINTER. THERE IS A PRINTER UPGRADE AVAILABLE FOR YOUR EXISTING PRINTER. PLEASE CONTACT SalesoCardintegrators.com FOR MORE INFORMATION, OSW06 YR 1 0 0 0.0000 0.00 CIS - ONSITE PREV MAINT VISIT Continued Pace: 2 40 SALESORDER kgiv C I I Solutions- Card Integrators Corporation 3625 Serpentine Drive Los Alamitos, CA 90720 (562)431.2594 Orders a cardinlegrators.com CUSTOMER NO: SAN654 SOLD TO CITY OF SANTAANA- POLICE DEPT PURCHASING DIVISION M-16 20 CIVIC CENTER PLAZA, RM 429 SANTAANA, CA 92701 CONFIRM TO: LOUR -DES FERRER ORDER NUMBER: 0103107 ORDER DATE: 8/2012019 SALES PERSON; 0000 ORDERENTRY: EA SHIPTO: CITY OF SANTAANA-POLICE DEPT FOR: ANNUAL SERVICE AGREEMENT RENEWAL. CUSTOMER P.O. SHIP VIA F.O.B. TERMS NET 30, PO REQUIRED ITEM NUMBFR UNIT ORDERED SHIPPED BACK ORDER PRICE. AMOUNT 1. ONE ON -SITE PREVENTATIVE MAINTENANCE VISIT IS INCLUDED WITH YOUR FULL PRINTER SERVICE AGREEMENT. 2. SCHEDULE YOUR ON -SITE PREVENTATIVE MAINTENANCE VISIT BY EMAIL, SUPPORT@CARDINTEGRATORS.COM 3. A Cl SOLUTIONS TECHNICIAN WILL PROVIDE A COMPLETE SYSTEMS CHECK AND RECALIBRATION OF SOFTWARE AND HARDWARE COMPONENTS, TECHNICAL SUPPORT OUTSIDE OF LICENSE/SER VICE AGREEMENT IS BILLED @ $175.00 PER HOUR. Net Order: 1,965.00 Less Discount; 0.00 Freight: 0.00 Sales Tax: 0,00 Order Total 1,965.00 EXHIBIT 2 — CI SOLUTIONS INSURANCE REQUIREMENTS Prior to undertaking performance of work under this Agreement, Cl SOLUTIONS shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: a. Commercial General Liability Insurance. Cl SOLUTIONS shall maintain commercial general liability insurance naming the City, its officers, employees, agents, volunteers and representatives as additional insured(s) and shall include, but not be limited to protection against claims arising from bodily and personal injury, including death resulting therefrom and damage to property, resulting from any act or occurrence arising out of Cl SOLUTIONS's operations in the performance of this Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting therefrom, and property damage, in the total amount of $1,000,000 per occurrence, with $2,000,000 in the aggregate. Such insurance shall (a) name the City, its officers, employees, agents, and representatives as additional insured(s); (b) be primary and not contributory with respect to insurance or self-insurance programs maintained by the City; and (c) contain standard separation of insureds provisions. b. Business automobile liability insurance, or equivalent form, with a combined single limit of not less than $1,000,000 per occurrence. Such insurance shall include coverage for owned, hired and non -owned automobiles. C. Worker's Compensation Insurance. In accordance with the provisions of Section 3700 of the Labor Code, Cl SOLUTIONS, if Cl SOLUTIONS has any employees, is required to be insured against liability for worker's compensation or to undertake self-insurance. Prior to commencing the performance of the work under this Agreement, Cl SOLUTIONS agrees to obtain and maintain any employer's liability insurance with limits not less than $1,000,000 per accident. d. The following requirements apply to the insurance to be provided by Cl SOLUTIONS pursuant to this section: i. Cl SOLUTIONS shall maintain all insurance required above in full force and effect for the entire period covered by this Agreement. ii. Certificates of insurance shall be furnished to the City upon execution of this Agreement and shall be approved by the City. III, Certificates and policies shall state that the policies shall not be canceled or reduced in coverage or changed in any other material aspect without thirty (30) days prior written notice to the City. V. Where the amounts or coverage provided by the certificates of insurance provides coverage greater than those listed by this Agreement, the amounts provided by the certificates of insurance shall be incorporated by reference into the Agreement. V. Cl SOLUTIONS shall supply City with a fully executed additional insured endorsement. e. If Cl SOLUTIONS fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to forthwith terminate this Agreement. Such termination shall not affect Cl SOLUTIONS's right to be paid for its time and materials expended prior to notification of termination. Cl SOLUTIONS waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City.