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Home My WebLink About25E - AGMT - WATER SYSREQUEST FOR COUNCIL ACTION CITY COUNCIL MEETING DATE: OCTOBER 1, 2019 TITLE: APPROVE AN AGREEMENT WITH XV SOLUTIONS FOR WATER SYSTEMS SUPERVISORY CONTROL AND DATA ACQUISITION TECHNICAL SUPPORT SERVICES IN AN AMOUNT NOT TO EXCEED $85,000 ANNUALLY (NON -GENERAL FUND) {STRATEGIC PLAN NO. 6, 1) /s/ Kristine Ridge CITY MANAGER RECOMMENDED ACTION CLERK OF COUNCIL USE ONLY: ❑ As Recommended ❑ As Amended ❑ Ordinance on 15' Reading ❑ Ordinance on 2i1 Reading ❑ Implementing Resolution ❑ Set Public Hearing For we] 01III01U1ARINIM FILE NUMBER Authorize the City Manager to execute an agreement with XV Solutions to provide technical support services for the City's water Supervisory Control and Data Acquisition systems, for a three-year period beginning October 1, 2019, and expiring September 30, 2022, with provision for a two-year renewal exercisable by the City Manager and City Attorney, in an annual amount not to exceed $85,000, for a total amount not to exceed $425,000, including the optional extension, subject to non -substantive changes approved by the City Manager and City Attorney. DISCUSSION Approval of this recommended action will allow the City to retain professional services for the Supervisory Control and Data Acquisition (SCADA) system used by the Water Resources Division. The SCADA system is the central tool in monitoring, automating, and controlling the City's water production systems, such as groundwater wells, water pump stations, and pressure control facilities. On July 16, 2019, the Public Works Agency released a Request for Proposals (RFP) on the City's online procurement portal, Planetbids, for Water Resources Supervisory Control and Data Acquisition Consultant Support Services. The services to be provided include, but are not limited to, SQL database support, SharePoint server support for data management, SCADA server maintenance, software and file backups, routine information systems maintenance, VMWare support, and Wonderware Historian support. Twenty-four firms viewed the RFP and one proposal was received. The proposal was evaluated by a review committee comprised of personnel from the Public Works Agency. Rating criteria included firm and personnel experience, understanding of need, relevant project experience, references, and schedule. The rating of the firm is as follows: 25E-1 Agreement for Water Resources Supervisory Control and Data Acquisition Consultant Support Services Not -to -Exceed $85,000 Annually October 1, 2019 Page 2 FIRM LOCATION SCORE XV Solutions Lake Forest, CA 93 In accordance with the RFP, staff recommends awarding a contract to XV Solutions, Inc. This firm has demonstrated they have experience and resources needed to respond to a variety of SCADA network needs. STRATEGIC PLAN ALIGNMENT Approval of this item supports the City's efforts to meet Goal #6 Community Facilities & Infrastructure, Objective #1 (establish and maintain a Community Investment Plan for all assets). ENVIRONMENTAL IMPACTS There is no environmental impact associated with this action. FISCAL IMPACT Funds are budgeted and available in the Fiscal Year 2019-20 Water Administration & Engineering account (No. 06017645-62300), and the budget and expenditures for future years is estimated as follows: Fiscal Year Accounting Unit Fund Accounting Unit, Account Amount — Account # Description Descri tion Contract 3-Year Term Water Administration & FY 19-20 06017645-62300 Water Engineering, Contract Services- $64,000 Oct. - June Professional Water Administration & FY 20-21 06017645-62300 Water Engineering, Contract Services- $85,000 July- June Professional Water Administration & FY 21-22 06017645-62300 Water Engineering, Contract Services- $85,000 July— June Professional Water Administration & FY 22-23 06017645-62300 Water Engineering, Contract Services- $21,000 July— Sept. Professional TOTAL 3-YEAR TERM: $255,000 25E-2 Agreement for Water Resources Supervisory Control and Data Acquisition Consultant Support Services Not -to -Exceed $85,000 Annually October 1, 2019 Page 3 Fiscal Year Accounting Unit Fund Accounting Unit, Account Amount — Account # Description Descri tion Renewal O tion 2-Year Term Water Administration & $64,000 FY 22-23 06017645-62300 Water Engineering, Contract Services - Oct. - June Professional Water Administration & $85,000 FY 23-24 06017645-62300 Water Engineering, Contract Services - Professional Water Administration & $21,000 FY 24-25 06017645-62300 Water Engineering, Contract Services - Professional TOTAL 2-YEAR RENEWAL OPTION: $170,000 TOTAL AGREEMENT: $425,000 Fuad S. Sweiss, PE, PLS Executive Director Public Works Agency FSS/NS/RR Exhibit: 1. Agreement with XV Solutions APPROVED AS TO FUNDS AND ACCOUNTS: Kathryn Downs, CPA Executive Director Finance and Management Services Agency 25E-3 AGREEMENT TO PROVIDE SUPERVISORY CONTROL AND DATA ACQUISITION (SCADA) SUPPORT SERVICES THIS AGREEMENT is made and entered into this 1st day of October, 2019 by and between XV Solutions ("Consultant"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California ("City"). RECITALS A. On July 16, 2019, the City issued Request for Proposal No. 19-066, by which it sought a consultant to provide maintenance, programming, network support, and SCADA-related information technology services for the Water Resources Division of the Public Works Agency. B. Consultant submitted a responsive proposal that was selected by the City. Consultant represents that it is able and willing to provide the services described in the scope of work that was included in RFP No. 19-066. C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Consultant shall perform the services that were described in the scope of work that was included in RFP No. 19-066, and as more specifically delineated in Consultant's proposal, which is attached as Exhibit A and incorporated in full. 2. COMPENSATION a. City agrees to pay, and Consultant agrees to accept as total payment for its services under this Agreement, the rates and charges identified in Exhibit B. The total annual sum to be expended under the term of this Agreement, including any extension periods, shall not exceed $85,000. b. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals and Scope of Work, which may reasonably be expected by City. Page 1 of 8 EME 4 3. TERM This Agreement shall commence on the date first written above and terminate on September 30, 2022, unless terminated earlier in accordance with Section 17, below. The term of this Agreement may be extended for one 2-year period upon a writing executed by the City Manager and City Attorney. 4. PREVAILING WAGES Consultant is aware of the requirements of California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code of Regulations, Title 8, Section 16000, et seq., ("Prevailing Wage Laws"), which require the payment of prevailing wage rates and the performance of other requirements on "public works" and "maintenance" projects. If the services being performed are part of an applicable "public works" or "maintenance" project, as defined by the Prevailing Wage Laws, and the total compensation is $1,000 or more, Consultant agrees to fully comply with such Prevailing Wage Laws. Consultant shall defend, indemnify and hold the City, its elected officials, officers, employees and agents free and harmless from any claim or liability arising out of any failure or alleged failure to comply with the Prevailing Wage Laws. F�1�1_Il I114U, A11K17►` 1iT.T_6J1111 7 Consultant shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer -employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Consultant performs the services which are the subject matter of this Agreement; however, the services to be provided by Consultant shall be provided in a manner consistent with all applicable standards and regulations governing such services. Consultant shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 6. OWNERSHIP OF MATERIALS This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Consultant under this Agreement ("Documents & Data"). Consultant shall require all subconsultants to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subconsultant prepares under this Agreement. Consultant represents and warrants that Consultant has the legal right to license any and all Documents & Data. Consultant makes no such representation and warranty in regard to Documents & Data which were provided to Consultant by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk. Page 2 of 8 EMEt5 INSURANCE Prior to undertaking performance of work under this Agreement, Consultant shall maintain and shall require its subconsultants, if any, to obtain and maintain insurance as described below: a. Commercial General Liability Insurance. Consultant shall maintain commercial general liability insurance naming the City, its officers, employees, agents, volunteers and representatives as additional insured(s) and shall include, but not be limited to protection against claims arising from bodily and personal injury, including death resulting therefrom and damage to property, resulting from any act or occurrence arising out of Consultant's operations in the performance of this Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting therefrom, and property damage, in the total amount of $1,000,000 per occurrence, with $2,000,000 in the aggregate. Such insurance shall (a) name the City, its officers, employees, agents, volunteers and representatives as additional insured(s); (b) be primary with respect to insurance or self-insurance programs maintained by the City; and (c) contain standard separation of insureds provisions. b. Business automobile liability insurance, or equivalent form, with a combined single limit of not less than $1,000,000 per occurrence. Such insurance shall include coverage for owned, hired and non -owned automobiles. C. Workers' Compensation Insurance. In accordance with the California Labor Code, Consultant, if Consultant has any employees, is required to be insured against liability for workers' compensation or to undertake self-insurance. Prior to commencing the performance of the work under this Agreement, Consultant agrees to obtain and maintain any employer's liability insurance with limits not less than $1,000,000 per accident. d. If Consultant is or employs a licensed professional such as an architect or engineer: Professional liability (errors and omissions) insurance, with a combined single limit of not less than $1,000,000 per claim with $2,000,000 in the aggregate. e. The following requirements apply to the insurance to be provided by Consultant pursuant to this section: (i) Consultant shall maintain all insurance required above in full force and effect for the entire period covered by this Agreement. (h) Certificates of insurance shall be furnished to the City upon execution of this Agreement and shall be approved by the City. (iii) Certificates and policies shall state that the policies shall not be cancelled or reduced in coverage or changed in any other material aspect, by Consultant, without thirty (30) days prior written notice to the City. (iv) Consultant shall supply City with a fully executed additional insured endorsement. Page 3 of 8 E2 t6 f. If Consultant fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to forthwith terminate this Agreement. Such termination shall not affect Consultant's right to be paid for its time and materials expended prior to notification of termination. Consultant waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City. 8. INDEMNIFICATION Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees, Consultants, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the negligent operations of the Consultant or its subconsultants, agents, employees, or other persons acting on their behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Consultant further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Consultant's services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Consultant. 9. INTELLECTUAL PROPERTY INDEMNIFICATION Consultant shall defend, indemnify and hold harmless the City, its officers, agents, representatives, and employees against any and all liability, including costs, and attorney's fees, for infringement of any United States' letters patent, trademark, or copyright contained in the work product or documents provided by Consultant to the City pursuant to this Agreement. 10. RECORDS Consultant shall keep records and invoices in connection with the work to be performed under this Agreement. Consultant shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by Page 4 of 8 r2fiEt7 law, from the date of final payment to Consultant under this Agreement. All such records and invoices shall be clearly identifiable. Consultant shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Consultant under this Agreement. 11. CONFIDENTIALITY If Consultant receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Consultant agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Consultant disclosed in a publicly available source; (c) is in rightful possession of the Consultant without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Consultant without reference to information disclosed by the City. 12. CONFLICT OF INTEREST CLAUSE Consultant covenants that it presently has no interest and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. 13. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: To City: Clerk of the City Council City of Santa Ana 20 Civic Center Plaza (M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 Executive Director Public Works Agency City of Santa Ana Page 5 of 8 E2 t8 20 Civic Center Plaza (M-21) P.O. Box 1988 Santa Ana, CA 92702 To Consultant: XV Solutions 22013 Lakeland Avenue Lake Forest, CA 92630 Attn: Servando Varela, Owner A party may change its address by giving notice in writing to the other parry. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these timeframes, weekends, federal, state, County or City holidays shall be excluded. 14. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Consultant regarding the subject matter herein, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Consultant. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terns and conditions hereof, shall not bind or obligate Consultant or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which are not embodied herein. 15. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Consultant, Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other Consultants retained by City. 16. WAIVER No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not Page 6 of 8 E2 t9 similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies. 17. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Consultant shall be entitled to receive and the City shall pay Consultant compensation for all services performed by Consultant prior to receipt of such notice of termination, subject to the following conditions: a. As a condition of such payment, the Executive Director may require Consultant to deliver to the City all work product completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Consultant consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. Consultant shall not discriminate because of race, color, creed, relation, sex, marital status, sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, training, utilization, promotion, termination or other employment related activities or in connection with any activities under this Agreement. Consultant affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 19. JURISDICTION -VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. %I1J=IiZ1)4 DMI UWE]JAC610 ►67 3.y Consultant shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Consultant shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. Page 7 of 8 26EA 0 21. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: Daisy Gomez Clerk of the Council APPROVED AS TO FORM SONIA R. CARVALHO City Attorney By: /rv. Vin M. Funk Assistant City Attorney RECOMMENDED FOR APPROVAL Fuad S. Sweiss, PE, PLS Executive Director Public Works Agency CITY OF SANTA ANA Kristine Ridge City Manager CONSULTANT Name: je4'Vae " V6t✓"C4 - Title: IPjw t/ Page 8 of 8 M i 5ANT j F O k' 17 Water Resources Supervisory Control And Data Acquisition Consultant Support Services RFP Response, BID For RFP NO.: 19-066 yAww • XV SOLUTIONS COVER LETTER August 5, 2019 Mr. Cesar Ban -era, City of Santa Ana Public Works Agency City Corporation Yard, Bldg. A 220 S. Daisy Avenue Santa Ana, CA 92703 XV SOLUTIONS 22013 Lakeland Avenue Lake Forest, CA 92630 Re: Request for Proposal for Water Resources Supervisory Control and Data Acquisition Consultant Support Services RFP No.: 19-066 Dear. Mr. Barrera, XV Solutions appreciates the opportunity to provide you with a response to address the Water Resources Supervisory Control and Data Acquisition Support Services RFP. XV Solutions has been providing IT services to the City of Santa Ana's Water Division for the past 6 years, and we are confident in our ability to meet your specific needs through superior quality services in: Networking, SCADA, Virtualizadon, Programming, Security, and all of your other IT needs. Attached you will find our proposal, which includes our service offerings and meets all the requirements outlined in Exhibit A of RFP # 19-066. Owner, Servando Varela, will be available to answer any questions or concerns you may have regarding this response, and assist you through the contract period. Servando is the sole point of contact for the City of Santa Ana. You may reach Servando on his mobile phone at (714) 269-8190. Thank you for your time and consideration. We look forward to continue serving your IT needs and establishing a mutually beneficial partnership. Sincerely, "Servando Varela Owner, XV Solutions Table of Contents AgreementStatement........................................................................................... Statement of Qualifications................................................................................... Firm and Team Experience................................................................................ AboutXV Solutions........................................................................................ BriefHistory ............................................................................................... About Servando Varela.................................................................................. Experience & Background.......................................................................... Relevant Project Experience.............................................................................. Understanding Scope of Services.......................................................................... QualificationMatrix ...... ......... :........ ................................................................... Exhibits.................................................................................................................. ExhibitD —References ....................................................................................... Exhibit E — Proposers Statement....................................................................... Exhibit F: Non -Lobbying Certification................................................................ Exhibit G — Certification of Non -Discrimination by Contractor .......................... Exhibit H — Non -Collusion Affidavit.................................................................... ...............................1 ...............................1 ..............................1 .........................I.....1 ...............................1 ...............................1 ............................... 2 ............................... 2 ......................... 5 ......... I .... I ................ 5 ............................... 9 ................I............10 .............................12 .............................14 .............................16 .......I.....................19 Firm and Team Experience Water Resources Supervisory Control And Data Acquisition Consultant Support Services[ RFP No.:19-066 Agreement Statement XV Solutions concurs with all of the provisions as contained in the standard agreement as Attachment 2: Standard Agreement in the Appendix of this RFP. Please refer to Exhibit E: Proposers Statement in this response to the RFP. Statement of Qualifications Firm and Team Experience About XV Solutions XV Solutions is an IT consulting company focused on providing best -in -class service to small and medium size organizations. We strive to provide our clients with customized IT services and solutions, to enable them to run their core work functions and relieve them from the burdens of managing IT. We have strong technical expertise that allows us to deliver innovation -driven solutions, no matter how complex the business problem may be. Our service offerings are spread across: ➢ Networking design, implementation and maintenance ➢ Servers and Applications, including Windows and ReclHat operating systems ➢ SCADA, including DYNAC and Wonderware, with formal training from KAPSCH on DYNAC and from Wonderware on the Wonderware Historian and Reports ➢ Storage, Backup and Data Recovery ➢ Computer Application Design and Programming Brief History XV Solutions was founded in 2010 and has been providing services to the City of Santa Ana's Water Division group for over 6 years. Servando Varela is the owner and sole proprietor, who personally handles all client engagements. ------------ - ------- Page i - XV SOLUTIONS Water Resources Supervisory Control And Data Acquisition Consultant Support Servicesl RFP No.: 19-066 Servando has been working in the IT industry for 19 years. He started his career working for the City of Santa Ana's Water Division as an Engineering Intern, in 1997 and was promoted to Microsystems Tech shortly after. While working for the Water Division, Servando's responsibilities included running daily backups, network support, and custom application programming using MS Visual Basic and MS SQL Server. Experience & Background In the year 2000, Servando went to work for FileNet Corporation as a Software Engineering Intern. He was hired as a permanent employee in early 2002, immediately after he completed his B.S. degree in Computer Science and Engineering from CSULB. While at FileNet, Servando was responsible for programming automated tests using various programming languages and his responsibilities included setting up test environments. Setting up the test environments deepened Servando's expertise with various operating systems (Windows, Unix and Linux), database servers (MSSQL, Oracle, and IBM DB2), application servers (Microsoft Internet Information Services, WebLogic, and IBM WebSphere), and networking equipment (switches, routers, VPNs, and firewalls). In addition to the Computer Science and Engineering degree, Servando also holds a Master's Degree in Business Administration from Pepperdine University. He has formal training in project management, pragmatic marketing, and agile software development. Relevant Project Experience XV Solutions has been working for the City of Santa Ana's Water Division group, servicing an array of IT related issues. • April 2018: Water Resources staff struggles with being able to create, maintain, customize and keep long-term reports on the DYNAC Scada system. I reviewed options and identified the Wonderware Historian as the most reliable, scalable and easy to use SCADA Historian solution in market. As a result, the Water Resources management team decided to move forward with the installation of the Wonder -ware Historian to replace the DYNAC Historian. XV Solutions Installed and configured the Wonderware Historian and Dream Report server on the Water Resources network to historize SCADA and produce ongoing reports required for compliance and operations. Customer: City of Santa Ana, Water Resources Division. • Sept to Dec 2018: Implemented the Walnut Station configuration on the DYNAC SCADA system. This project included reviewing the PCL tag list and building all of the points on the - -...-------- - ------------- - ---- - ---- _.._._.._-.-.-. XV SOLUTIONS > Page 2 Water Resources Supervisory Control And Data Acquisition Consultant Support Servicesl RFP No.: 19-066 DYNAC servers, configuration of the RTUs, points, and necessary scripts to ensure PLC to PLC data transfer from Well 16, Well 33 and the Walnut PLC. The project included performing acceptance testing with another City of Santa Ana consultant, who did the actual PLC programming and working jointly with Water Resources staff to create the graphics on the DYNACA HMI. Customer: City of Santa Ana, Water Resources Division. • March 2016: Implement 2 factor authentication (2FA), for the Water Resources VPN used by staff that is on -call or working on field devices when they need to view SCADA to complete their tasks. Implemented a solution that sends a push notification to the Operators mobile phone, which they need to acknowledge in order for the VPN connection to succeed, this is in addition to their user name and password that needs to be entered into the VPN client. The VPN client works on iPhone, Android and Windows computers as required by the Water Resources Staff. Customer: City of Santa Ana, Water Resources Division • June 2014: Implement a new Microsoft SharePoint environment using a DELL R910 Server and VMWare vSphere. XV Solutions built the environment from the ground up. The solution design included the use of: Windows 2008 R2, Microsoft SOL Server 2012, VMWare vSphere, two RAID 5 configurations to optimize VMWare disk 1/0 performance, and 4 network cards to maximize the network throughput from the vSphere host server plus the virtual servers needed to run the software. Customer: City of Santa Ana, Water Resources Division. • August 2014: Implement a SharePoint bulk loading program to add over 25,000 backflow reports to SharePoint. The import required that custom content types be used in SharePoint with customer data fields. The metadata for the backflow records was collected by the custom bulk loading program, from .csv files that accompanied the backflow reports. Customer: City of Santa Ana, Water Resources Division. • August 2014: Recommend specifications for new Dynac ES SCADA servers, mount new servers into the server rack, and configure networking for the servers. Customer: City of Santa Ana, Water Resources Division. _ _...._.. — ---------- ------------------- Page 3 XV SOLUTIONS s Understanding and Scope of Services Understanding Scope of Services Qualification Matrix Each row represents XV Solutions' response to the RFP requirements outlined in the Appendix, Attachment 1: Scope of Work Req Description Support XV Solutions Response i On -Call Y XV Solutions is based out of Lake Forest, CA and is able to provide Accessibility unlimited 14x7 remote or on -site technical support. XI/Solutions understand the need for technical support, because Water Production supplies Water to City of Santa Ana residents and any interruption in service would impact the quality of life of the citizens of Santa Ana and revenue for the City of Santa Ana. 2 SCADA Y XI/Solutions is experienced with DYNAC ES, which is a SCADA Technical software product that runs on the Red Hat Enterprise Linux (RHEL) Support operating system. DYNAC ES is owned by Kapsch Co., and Servando has formal DYNAC training from Kapsch. XV Solutions has experience monitoring the DYNAC ES servers to ensure they are running in dual mode and respond when the primary server fails and the secondary server takes control. XVSolutions is also experienced with the RedHat operating system in the areas of networking, security, backup and restore. Servando also has experience implementing new RTUs, Digital Devices, analog points, and creating HMI graphics on the DYNAC Server. Servando, the owner and primary consultant, has a B.S. in Computer Science and Engineering and part of his experience includes working with putty, writing Linux bash scripts, programming against the Linux operating system, setting up Linux operating systems from scratch, and applying software security patches. 3 Monthly Technical Support 3—a Firewall Y Firewolls are used to isolate the internal network from external threats, by Maintenance implementing packet filtering and application gateways. Cisco and Netgeor periodically release firmware patches to update hardware/software firewall components needed to maintain security definitions up-to-date. XI/Solutions has experience implementing, maintaining firewalls, VPN and 2-factor- authentication. 3—b Network Y We are experienced in analyzing network efficiency utilizing network Performance & monitoring tools such as netstat and Wireshork, to monitor Security incoming/outgoing network connections, routing tables, and network interfaces. We are also familiar with Dell DRAC, which monitors the health of the servers to identity any failures and provide the administrator with information to isolate components with problems. t Page 5 b ai Water Resources Supervisory Control And Data Acquisition Consultant Support Servicesi RFP No.:19-066 Description Virus Protection 3—d Routine Backups 3—e I Remote Access 3 f Private Network Security IP Address Management Support XV Solutions malicious software attacks. It is critical to maintain anti -virus software up- to-date, given viruses are released into the web daily. We are experienced with Symontec and McAfee anti -virus tools to monitor and prevent virus and malware infections on workstations and servers. Y We are experienced in configuring scheduled -automatic backups to prevent data -loss due to hardware failures, database corruption, and natural disasters. We've configured the Water Division's backup process, to send alerts to system administrators when a failure is detected and/or the backup process fails. XI/Solutions takes an active approach to ensure the data is backed -up safely, by performing periodic restore jobs to validate the backup process is reliable and functional. Y Establishing secure remote access can be done via VPN or Gtrix. VPN provides a secure & encrypted communication tunnel to allow the use of tools such as RDP or VNC These tools allow secure -remote connectivity to servers/computers within the network. XVSolutions is experienced in creating VPN gateways, and training staff on methods to securely connect into internal networks which includes multi factor -authentication. It's important that staff knows what steps to take when they suspect their password, data or devices have been compromised, hence having a documented procedure for how to handle potential breaches is necessary as well as training for the staff. Y Remote connections are validated for access into the private secured network via two different methods (1) the VPN profile for each user has unique feature codes that are only known to the City cifSanta Ana devices. This prevents brute force attacks into the VPN from external threats. (2) The SCADA server configuration for DYNAC ES contains specific end -point devices and their IP addresses that are allowed access to the SCADA portal. XV Solutions is familiar with both access control validation methods for remote XV Solutions has experience managing both Dynamic IP addresses, which are typically used formobile devices and workstations, and static IP addresses, which are usually required for servers. Dynamic IP addresses are managed with a DHCP Server, Windows Server operating systems, such as Windows 2003, Windows 2008, and Windows 2012 come with a built-in DHCP Server service that can be turned on and configured to dynamically assign IP addresses to devices connected to the network. Some appliances, like the Netgear SRX5308 also come with a built- in DHCP server that can be used for this purpose. Critical servers, like SCADA servers, SMTP/Email servers, Microsoft ShorePoint and other application servers require a static IP address. Static IP addresses con be reserved in a DHCP server. 3—h RAID Y RAID (RedundantArrayof Independent Disks) is a method of grouping Configuration multiple hard -drives, so that the OS views multiple drives as one logical Support drive. There are several advantages to RAID configurations, such as increased read/write performance and redundancy. XV Solutions has expertise in creating various types of RAID configurations and has configured RAID-5 for the Water Resources Division. Water Resources Supervisory Control And Data Acquisition Consultant Support Services) RFP No.:19-066 3—j 3—k 3-1 3— m 3—n 3—o 3—p XV Solutions external systems VPN access to internal network Network Y Experience with SCADA Dynoc ES redundant server, where there is a primary Redundancy server and a stand-by server. When the primary server fails, the secondary server takes over and becomes the primary server. Servers use a virtual IP address, so that the primary server is always seen on the virtual IP address. Both servers have their own typical IP address, but users always connect using the virtual IP address which will always connect users to the whichever server is the arimarvserver. Reporting Y Yes, monthly reports can be easily prepared and delivered via email, posted on the SharePoint server, added to a file server, or any other method that is convenient or desired. MDS Radio Y MDS Radios can receive and send transmission to SCADA PLCs. The SCADA Support servers need to be connected to the some Ethernet network where the MDS Radio is dropping network packets; so that the SCADA server can process the packets received and also send out changes to PLCs. XV Solutions is experienced with networking requirements for MDS Radios and verifying that they are working properly for SCADA operations. Server Software Y XV Solutions has experience in managing and applying patches via several Maintenance methods: (1) Command line updates for Unux distributions. (2) Manually deploying Windows Updates via the Desktop. (3) Remote software deployment using tools such as SSCM or Desktop Authority. APCSymmetra Y The APC Symmetra is a modular, redundant, backup batteryfor enterprise servers. it has multiple controller cards, so that if one fails the other takes over and multiple battery modules that allows for redundancy and capacity expansion. We are familiar with monitoring the APCSymmetra type systems, configuring email alerts that report the status and health of the battery and its modules, capacity sizing, and dealing with Schnieder Electric, the APCSymmetra vendor. in 2D13, XVSolutions managed the replacement and upgrade of the APCSymmetra for the City of Santa Ana, Water Production Server Room. The replacement and upgrade was executed on time and without any issues. SharePoint and Y SharePoint con be easily used to manage Backfiow records. Backfiow Backfiow records are typically filed with the City via email or postal mail. These Records records are filled out by hand and need to be scanned into digital PDFs and then inserted into SharePoint. XVSolutions provides document scanning and indexing services that can be used to insert the document into SharePoint and indexed at the some time for easy search and retrieval. VMware Y Yes, XV Solutions has experience deploying VMWare vSphere. The vSphere vSphere platform can be optimized for performance using various methods, Support including: setting up the RAID configuration and swap partitions for the VMWare servers, so that each server using its own LUN; ensuring that the CPU capacity is properly partitioned per VMWare server; allocating enough memory for each virtual server; and following other best practices and techniques for virtualizotion environments. "Solutions has experience setting up complete vSphere environments. Water Resources Supervisory Control And Data Acquisition Consultant Support Servicesl RFP No.: 19-066 3—r 3—s XV Solutions Rating System reports are usually accompanied by a small Microsoft Access Database file Programming that contains the NASSCO ratings for the pipe. "Solutions has completed a Support projectfor the City of Santa Ana, Water Department where we programmatically extract the NASSCO ratings from the Access Database and aggregate them into a Microsoft SQL Server. The SQL Server database is then accessed via a custom-built application that allows Water Department employees to query CCTV reports by NASSCO rating and identify the sewer pipe segments that need the most attention. ICU Ticket y The ICU Tickets system is a client -side software application that received Troubleshooting USA DigAlert notifications. The ICU software is an aging 32-bit Microsoft Windows Application. It allows the printing of the tickets and storing of tickets for future use, reference, and for retention compliance. XV Solutions is familiar with this software. In March 2014, XI/Solutions migrated the ICU Tickets software for the City of Santa Ana from an old Windows XP workstation to a new Windows 732-bit workstation Wonderwore y Wonderware Historian is an efficient SCADA historian built on top of MS SQL Historian, Server. The Wonderware Historian uses a product called Dream Reportfor installation, the reporting software component. Dream Report is resold by Wonderware. configuration XVSolutions is trained and certified on the Wonderwore Historian and and ongoing Dream Report. We have previously installed and configured the maintenance. Wonderware Historian far the Water Resources Division and can confidently meet this requirement Design, Install, y XV Solutions has significant experience installing and managing server Manage new hardware. We have previously speed, recommended and implemented a Servers range of server from the lower end Dell R320 server to the higher end Dell R910 Servers and manage the virtualization of existing server to better maximize the utilization of the higher -end server hardware. Additional Requirements: In addition to the above itemized requirements, XV Solutions, also understands there is a need for weekly maintenance to monitor and service Windows Servers, RedHat Servers, VPN, Firewalls, Uninterruptible Power Supply (UPS) backup, desktops, SQL Servers, SharePoint Servers, and provide ongoing end -user support as needed. The weekly maintenance and hourly fees are discussed in the attached Hourly Fee and Monthly Maintenance Schedule. Exhibits Exhibit D — References ZTilJ_VEI REQUEST FOR PROPOSAL FOR Water Resources Supervisory Control and Data Acquisition Support Services, RFP NO.:19-066 REFERENCES List and describe fully the contracts performed by your firm which demonstrate your ability to provide the supplies, equipment or services included in the scope of the proposal specifications. Attach additional pages if required. The City reserves the right to contact each of the references listed for additional information regarding your firm's qualifications. References Customer Name: City of Santa Ana Contract Individual Brian Ige Address: 220 S. Daisy Ave Santa Ana, CA Phone Number 714-647-3385 Fax Number Contract Amount: 65,000 per Year Year: 2014 - 2019 Description of supplies, goods, or services provided: SCADA network support, backup servers, remote access, firewall/VPN and weekly maintenance for servers and Water Production desktop computers. THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE o � • EXHIBIT E CITY OF SANTA ANA Request for Proposal for Water Resources Supervisory Control and Data Acquisition Consultant Support Services RFP No.:19-066 PROPOSER'S STATEMENT Proposer understands and agrees that this written RFP (or any part thereof specifically designated and accepted by the City of Santa Ana, hereinafter City) shall constitute the entire agreement between proposer and the City only after it has been accepted by the City Council, endorsed by the Clerk of the Council with her signature and official seal noting hereon the action of approval of the Council, signed by the Executive Director or his duly authorized agent, and signed by the City Attorney, denoting his approval of the form of this document, and its execution, and when it or an exact copy of it has been either delivered to proposer or deposited with the United States Postal Service properly addressed to the proposer with the correct postage affixed thereto. Proposer further agrees that upon delivery (as defined above) of the accepted agreement helshe will furnish City all required bonds and certificate of liability insurance within ten (10) days (excluding Saturdays, Sundays and City's legal holidays), or the funds, check, draft, or proposers bond substituted in lieu thereof accompanying this proposal shall become the property of the City and shall be considered as payment of damages due to the delay and other causes suffered by City because of the failure to furnish the necessary bonds and because it is distinctly agreed that the proof of damages actually suffered by City is difficult to ascertain; otherwise said funds, check drafts, or proposers bond substituted in lieu thereof shall be returned to the undersigned. Proposer understands that a proposal is required for the entire work, that the estimated quantities set forth in the RFP schedule are solely for the purpose of comparing proposals, and that final compensation under the contract will be based upon the actual quantities of work satisfactorily completed. All terms contained in the specifications, the certification of nondiscrimination by contractors, and the required insurance certificates are to be incorporated by reference into this agreement and are made specifically as part of this RFP. FIRM: SIGNED AND PRINTED NAME: TITLE: DATE: K /1— 126 THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE ff-,T�54001 Exhibit F: Non -Lobbying Certification Water Resources Supervisory Control And Data Acquisition Consultant Support Services] RFP No.:19-066 CITY OF SANTA ANA RFP NO.: 19-066 WATER RESOURCES SUPERVISORY CONTROL AND DATA ACQUISITION CONSULTANT SUPPORT SERVICES NON -LOBBYING CERTIFICATION The prospective participant certifies, by signing and submitting this bid or proposal, to the best of his or her knowledge and belief, that: (1) No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of any Federal agency, a Member of Congress, an officeror employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement. (2) If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any Federal agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress In connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Forth-LLL, 'Disclosure of Lobbying Activities," in conformance with its instructions. This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by Section 1352, Title 31, U.S. Code. Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure. The prospective participant also agrees by submitting his or her bid or proposal that he or she shall require that the language of this certification be included in all lower tier subcontracts, which exceed $100,000 and that all such subrecipients shall certify and disclose accordin ly. Signed: 2 Title: (2w, /vv�►� Firm: xPV Date: Page I of I CITY OF SANTA ANA RFP NO.: 19-066 WATER RESOURCES SUPERVISORY CONTROL AND DATA ACQUISITION CONSULTANT SUPPORT SERVICES The undersigned consultant or corporate officer, during the performance of this contract, certifies as follows: 1. The Consultant shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, or national origin. The Consultant shall take affirmative action to ensure that applicants are employed, and that employees are treated during employment without, regard to their race, color, religion, sex, or national origin. Such action shall include, but not be limited to, the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The Consultant agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided setting forth the provisions of this nondiscrimination clause. 2. The Consultant shall, in all solicitations or advertisements for employees placed by or on behalf of the Consultant, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. 3. The Consultant shall send to each labor union or representative of workers with which he/she has a collective bargaining agreement or other contract or understanding, a notice to be provided advising the said labor union or workers' representatives of the Consultant's commitments under this section, and shall post copies of the notice in conspicuous places available to employees and applicants for employment. 4. The Consultant shall comply with all provisions of Executive Order 11246 of September 24, 1965. and of'the rules, regulations, and relevant orders of the Secretary of Labor. 5. The Consultant shall furnish all information and reports required by Executive Order 11246 of September 24, 1965, and by rules, regulations, and orders of the Secretary of Labor, or pursuant thereto, and will permit access to his/her books, records, and accounts by the administering agency and the Secretary of Labor for purposes of investigation, to ascertain compliance with such rules, regulations, and orders. 6. In the event of the Consultant's non-compliance with the nondiscrimination clauses of this contract or with any of the said rules, regulations, or orders, the contract may be canceled, terminated, or suspended in whole or in part and the Consultant may be declared ineligible for further Government contracts or federally assisted construction contracts in accordance with procedures authorized in Execution Order 11246 of September 24, 1965, and such other sanctions may be imposed and remedies invoked as provided in Executive Order 11246 of September 24, 1965, or by rule, regulations, or order of the Secretary of Labor, or as otherwise provided by law. Page I oft o � Water Resources Supervisory Control And Data Acquisition Consultant Support Servicesl RFP No.: 19.066 CITY OF SANTA ANA RFP NO.: 19-066 WATER RESOURCES SUPERVISORY CONTROL AND DATA ACQUISITION CONSULTANT SUPPORT SERVICES The Consultant shall include the portion of the sentence immediately preceding paragraph (1) and the provisions of paragraphs (1) through (7) in every subcontract or purchase order unless exempted by rules, regulations, or orders of the Secretary of Labor issued pursuant to Section 204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding upon each subcontract or purchase order as the administering agency may direct as means of enforcing such provisions, including sanctions for noncompliance; provided, however, that in the event the Consultant becomes involved in, or is threatened with, litigation with a subconsultant or vendor as a result of such direction by the administering agency, the Consultant may request that the United States enter into such litigation to protect the interests of the United States. S. Pursuant to California Labor Code Section 1735, as added by Chapter 643 Slats. 1939, and as amended, no discrimination shall be made in the employment of persons upon public works because of race, religious creed, color, national origin, ancestry, physical handicaps, mental condition, marital status, or sex of such persons, except as provided in Section 1420, and any consultant of public works violating this Section is subject to the ppe''naltie imposed or a vi ation of the Chhaaip�teerr. , T /�e� Signed: Z6'2i� 1 SU'CV"a � vt° 4'4 Title: ,�/i�✓ Firm: ✓ 'V%�� Date: Page 2 of 2 Exhibit H — Non -Collusion Affidavit CITY OF SANTA ANA RFP NO.: 19-066 WATER RESOURCES SUPERVISORY CONTROL AND DATA ACQUISITION CONSULTANT SUPPORT SERVICES NON -COLLUSION AFFIDAVIT (Title 23 United States Code Section 112 and Public Contract Code Section 7106) In conformance with Title 23 United States Code Section 112 and Public Contract Code 7106 the BIDDER declares that the bid is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the bid is genuine and not collusive or sham; that the BIDDER has not directly or indirectly induced or solicited any other BIDDER to put in a false or sham bid, and has not directly or indirectly colluded, conspired, connived, or agreed with any BIDDER or anyone else to put in a sham bid, or that anyone shall refrain from bidding; that the BIDDER has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the bid price of the BIDDER or any other BIDDER, or to fix any overhead, profit, or cost element of the bid price, or of that of any other BIDDER, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the bid are true; and, further, that the BIDDER has not, directly or indirectly, submitted his or her bid price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any corporation, partnership, company association, organization, bid depository, or to any member or agent thereof to effectuate a collusive or sham bid. Note: The above Non -collusion Affidavit is part of the Proposal. BIDDERS are cautioned that making a false certification may subject the certifier to Signed State of California County of Df Subscribed and swom to (or affirmed) before me on this 5 day ofA u�u5} , 2QIg, by SerVoindo VA r tI o- , proved to me on the basis of satisfactory evidence to be the person(.@) who appeared before me 6 Li Notary Public Sig re Notary Public Seal A notary public or other officer completing this certificate verifies only the identity of the individual who signed the document to which this certificate is attached, and not the truthfulness, accuracy or vatidity of that dncument. MARISSA SIZEMORE H COMM...2223721 0 m WTAW ORMXiEPOHNIA My Term Exp. Nov. 30. 2021 Page 1 of I EXHIBIT B u� • XV SOLUTIONS August5,2019 XV SOLUTIONS 22013 Lakeland Avenue Lake Forest, CA 92630 City of Santa Ana, Public Works Agency Request for Proposal for Water Resources Supervisory Control And Data Acquisition Consultant Support Services RFP No.:19-066 Hourly Rate Fee and Monthly Maintenance Schedule, To Accompany Exhibit B XV Solutions hourly rates and job classifications Job Classification: Sr. IT Consulting Engineer Classification Description: Sr. IT Consulting Engineers have a considerable breadth and depth of experience in computer systems that include computer programming, networking, storage, data backup, disaster recovery, knowledge of SCADA systems, VPN/Firewall configuration, Windows Server operating systems, Linux/RedHat operating systems, Microsoft SQL Server, and network security. Additionally, Sr. IT Consulting Engineers have a bachelor's degree in Computer Science from an accredited university with an ability to design and implement new computer programs in multiple programming languages including C/C++, Java, Visual Basic, C#, ASP.NET, and Python. Hourly Rate: $150/Hour Monthly Maintenance: We understand, based on the SCOPE OF SERVICES described in this RFP, that the Water Resources SCADA network includes at least 10 physical production servers running Windows Server operating systems and 2 SCADA high availability RedHat production servers, which need to be maintained, backed up and patched on a regular basis. The Citv also has in production a VMWare vSphere environment with a number of virtualized servers that are used in production today, which also require backup and maintenance on a regular basis. Additionally, remote access/VPN, firewalls and a UPS battery backup are in place and require maintenance. We estimate that this work will require 3 hours of work per week for regular maintenance, security monitoring, and backups. Monthly Maintenance Rate: $1,000.00 / Month Sincerely, Servando Varela Owner, RV Solutions