HomeMy WebLinkAbout25D - CITY NET STREET OUTREACHREQUEST FOR
COUNCIL ACTION
CITY COUNCIL MEETING DATE:
DECEMBER 17, 2019
TITLE:
APPROVE AN AMENDED AND RESTATED
PROFESSIONAL SERVICES AGREEMENT
WITH CITY NET TO PROVIDE STREET
OUTREACH SERVICES IN AN ANNUAL
AMOUNT NOT TO EXCEED $688,390 FOR
A TOTAL AGREEMENT AMOUNT NOT TO
EXCEED $738,390
{STRATEGIC PLAN NO. 5,61
/s/Kristine Rida,
CITY MANAGER
CLERK OF COUNCIL USE ONLY:
❑ As Recommended
❑ As Amended
❑ Ordinance on 111 Reading
❑ Ordinance on 2"tl Reading
❑ Implementing Resolution
❑ Set Public Hearing For
[K•]►oil ►UlZI.i[•]
FILE NUMBER
RECOMMENDED ACTION
Authorize the City Manager to execute an amended and restated professional services agreement
with City Net to provide street outreach services to individuals experiencing homelessness in an
annual amount not to exceed $688,390, for a total amount not to exceed $738,390, for the period
of December 17, 2019 to December 16, 2020, subject to non -substantive changes approved by
the City Manager and the City Attorney.
DISCUSSION
On October 1, 2019, the City Manager provided an overview of homelessness in Santa Ana and
introduced a homeless strategic plan that includes a four -point action plan with a focus on
four core areas: Clean, Outreach, Housing, and Communication.
One principle of the plan was to "Be persistent in our contact with anyone suffering from
homelessness." Toward implementation, the City entered into an agreement (Exhibit 2) with
service provider City Net in the amount of $50,000 to provide street outreach and engagement
services to unsheltered homeless individuals in Santa Ana. City Net outreach workers were
assigned to both Daily Action Response Teams (DART) and Quality of Life Teams (QOLT) to
respond to issues reported on the MySantaAna smartphone app. While encampments are
cleared, City Net works closely with Santa Ana Police Department (SAPD) officers to connect
individuals to services including urgent, non -facility based care, assistance into emergency shelter
and housing, and to build relationships with those traditionally resistant to shelter or supportive
services. Partnering with City Net provides SAPID officers with similar resources to augment
County workers. City Net is equipped with resources for client expenses, such as relocations
(Homeward Bound), bridge housing vouchers, transitional fees, sober living fees, transportation
fees, and document fees. These services are all intended to help individuals obtain appropriate
25D-1
First Amendment with City Net To Provide Street Outreach
December 17, 2019
Page 2
housing, medical health treatment, mental health treatment, and other services essential for
achieving independent living.
The City is about to reach the $50,000 spending limit and is seeking City Council approval to
renew the agreement, as the additional funding exceeds the City Manager's award authority.
Providing outreach and engagement services coincides with the August 21, 2018 resolution of the
City Council that declared a shelter crisis related to homelessness in the City of Santa Ana.
Street outreach activities help locate, identify, support and connect individuals on the streets to
housing opportunities. For the period of October 14 — November 30, 2019, City Net outreach
workers interacted with 310 homeless individuals on the streets, responded to 188 outreach calls
from individuals identifying their city of origin as Santa Ana, engaged with 19 individuals in formal
case management and exited 36 persons from the streets and into temporary or permanent
housing. Considering that it frequently takes many attempts of contacting an individual before
shelter is accepted, staff believes that it is in the City's best interest for City Net to continue to build
upon the relationships that have already been established with the homeless population in Santa
Ana.
City Net is prepared to provide a range of outreach services for the City, including outreach teams
working side -by -side with QOLT and DART programs, directed teams to specific locations referred
by the City, or teams working on an on -call basis. Upon evaluation of the two -month program, it
was determined that outreach teams used in directed or on -call methods would be an additional
approach that would benefit Santa Ana. It is therefore anticipated that a hybrid of outreach
services will be utilized with this contract. If less services are required than identified in the Scope
of Services, the full contract amount will not be expended.
STRATEGIC PLAN ALIGNMENT
Approval of this item support's the City's effort to meet Goal # 5 - Community Health, Livability,
Engagement & Sustainability, Objective #6 (Focus projects and programs on improving the health
and wellness of all residents).
FISCAL IMPACT
Funds in the amount of $688,390 are available in the FY 2019-20 budget for expenditure as
shown below. The entire amount of the agreement will be encumbered for carry forward to the FY
2020-21 budget.
Fiscal Year
Accounting Unit
Fund Description
Accounting Unit, Account
Amount
— Account #
Description
FY 19-20
01118811-62300
General Fund
Homeless Services, Contract
$300,000
(Dec. -June)
Services -Professional
FY 20-21
01118811-62300
General Fund
Homeless Services, Contract
$388,390
(July -Dec.)
Services -Professional
Total Contract Amount
$688,390
25D-2
First Amendment with City Net To Provide Street Outreach
December 17, 2019
Page 3
Steven A. Mendoza Kathryn Downs, CPA
Executive Director Executive Director
Community Development Agency Finance and Management Services Agency
Exhibit: 1. First Amended and Restated Professional Services Agreement — City Net
2. Professional Services Agreement — City Net
25D-3
EXHIBIT 1
FIRST AMENDED AND RESTATED
PROFESSIONAL SERVICES AGREEMENT
CITY OF SANTA ANA
THIS FIRST AMENDED AND RESTATED AGREEMENT is made and entered into on
this day of December, 2019, by and between City Net ("Contractor"), and the City of Santa
Ana, a charter city and municipal corporation organized and existing under the Constitution and
laws of the State of California ("City").
RECITALS
A. On October 14, 2019, the City entered into Professional Services Agreement No. N-2019-
220 with Contractor for homeless services — street outreach, which is service delivery for
the specific purpose of reaching out to unsheltered homeless neighbors; connecting them
with emergency shelter, housing, or critical services; and providing urgent, non -facility -
based care ("said Agreement").
B. In accordance with the terms and conditions of said Agreement, the City and Contractor
desire to amend the Scope of Services, increase the total Compensation, and extend the
Term of said Agreement. In addition to these amendments, all of the terms of said
Agreement are restated herein in order to keep all conditions within a single document.
C. In undertaking the performance of this First Amended and Restated Agreement, Contractor
represents that it is knowledgeable in its field and that any services performed by
Contractor under this Agreement will be performed in compliance with such standards as
may reasonably be expected from a professional firm in the field.
NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the
terms and conditions hereinafter set forth, the parties agree as follows:
1. SCOPE OF SERVICES
The Scope of Services shall be amended to replace Exhibit A in said Agreement with
Exhibit 1 attached herewith and incorporated herein by this reference. Upon commencement of
this First Amended and Restated Agreement, Contractor shall perform the tasks and obligations,
including all labor, materials, tools, equipment, and incidental customary work, required to fully
and adequately complete the services described and set forth in Exhibit 1 and incorporated herein
by reference.
2. COMPENSATION
a. The total compensation shall be amended to increase the maximum amount of
compensation by $688,390 such that the total sum to be expended under this First
Amended and Restated Agreement shall not exceed $738,390 during the extended
term of said Agreement. Additionally, City agrees to pay, and Contractor agrees to
accept as total payment for its services for City, the rates and charges identified in
Exhibit 1.
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25D-4
EXHIBIT 1
b. Payment by City shall be made within forty-five (45) days following receipt of
proper invoice evidencing work performed, subject to City accounting procedures.
Payment need not be made, or shall be refunded, for work that fails to meet the
standards of performance set forth in the Recitals, which may reasonably be
expected by City.
3. TERM
The Term of said Agreement commenced on October 14, 2019, and through this First
Amended and Restated Agreement shall be extended through December 16, 2020, unless
terminated earlier in accordance with Section 15 below. The term of this Agreement may be
extended upon a writing executed by the City Manager and City Attorney.
4. INDEPENDENT CONTRACTOR
Contractor shall, during the entire term of this Agreement, be construed to be an
independent contractor and not an employee of the City. This Agreement is not intended nor shall
it be construed to create an employer -employee relationship, a joint venture relationship, or to
allow the City to exercise discretion or control over the professional manner in which Contractor
performs the services which are the subject matter of this Agreement; however, the services to be
provided by Contractor shall be provided in a manner consistent with all applicable standards and
regulations governing such services. Contractor shall pay all salaries and wages, employer's social
security taxes, unemployment insurance and similar taxes relating to employees and shall be
responsible for all applicable withholding taxes.
5. OWNERSHIP OF MATERIALS
This Agreement creates a non-exclusive and perpetual license for City to copy, use,
modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property
embodied in plans, specifications, studies, drawings, estimates, and other documents or works of
authorship fixed in any tangible medium of expression, including but not limited to, physical
drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or
caused to be prepared by Contractor under this Agreement ("Documents & Data'). Contractor
shall require all subcontractors to agree in writing that City is granted a non-exclusive and
perpetual license for any Documents & Data the subcontractor prepares under this Agreement.
Contractor represents and warrants that Contractor has the legal right to license any and all
Documents & Data. Contractor makes no such representation and warranty in regard to
Documents & Data which were provided to Contractor by the City. City shall not be limited in
any way in its use of the Documents and Data at any time, provided that any such use not within
the purposes intended by this Agreement shall be at City's sole risk.
6. INSURANCE
Prior to undertaking performance of work under this Agreement, Contractor shall maintain
and shall require its subcontractors, if any, to obtain and maintain insurance as described below:
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25D-5
EXHIBIT 1
a. Commercial General Liability Insurance. Contractor shall maintain commercial
general liability insurance naming the City, its officers, employees, agents,
volunteers and representatives as additional insured(s) and shall include, but not be
limited to protection against claims arising from bodily and personal injury,
including death resulting therefrom and damage to property, resulting from any act
or occurrence arising out of Contractor's operations in the performance of this
Agreement, including, without limitation, acts involving vehicles. The amounts of
insurance shall be not less than the following: single limit coverage applying to
bodily and personal injury, including death resulting therefrom, and property
damage, in the total amount of $1,000,000 per occurrence, with $2,000,000 in the
aggregate. Such insurance shall (a) name the City, its officers, employees, agents,
and representatives as additional insured(s); (b) be primary and not contributory
with respect to insurance or self-insurance programs maintained by the City; and
(c) contain standard separation of insureds provisions.
b. Business automobile liability insurance, or equivalent form, with a combined single
limit of not less than $1,000,000 per occurrence. Such insurance shall include
coverage for owned, hired and non -owned automobiles.
C. Worker's Compensation Insurance. In accordance with the provisions of Section
3700 of the Labor Code, Contractor, if Contractor has any employees, is required
to be insured against liability for worker's compensation or to undertake self-
insurance. Prior to commencing the performance of the work under this
Agreement, Contractor agrees to obtain and maintain any employer's liability
insurance with limits not less than $1,000,000 per accident.
d. If Contractor is or employs a licensed professional such as an architect or engineer:
Professional liability (errors and omissions) insurance, with a combined single limit
of not less than $1,000,000 per claim with $2,000,000 in the aggregate.
e. The following requirements apply to the insurance to be provided by Contractor
pursuant to this section:
i. Contractor shall maintain all insurance required above in full force and
effect for the entire period covered by this Agreement.
ii. Certificates of insurance shall be furnished to the City upon execution of
this Agreement and shall be approved by the City.
iii. Certificates and policies shall state that the policies shall not be canceled or
reduced in coverage or changed in any other material aspect without thirty
(30) days prior written notice to the City.
iv. Where the amounts or coverage provided by the certificates of insurance
provides coverage greater than those listed by this Agreement, the amounts
provided by the certificates of insurance shall be incorporated by reference
into the Agreement.
V. Contractor shall supply City with a fully executed additional insured
endorsement.
f. If Contractor fails or refuses to produce or maintain the insurance required by this
section or fails or refuses to furnish the City with required proof that insurance has
been procured and is in force and paid for, the City shall have the right, at the City's
Page 3 of 9
25D-6
EXHIBIT 1
election, to forthwith terminate this Agreement. Such termination shall not affect
Contractor's right to be paid for its time and materials expended prior to notification
of termination. Contractor waives the right to receive compensation and agrees to
indemnify the City for any work performed prior to approval of insurance by the
City.
7. INDEMNIFICATION
Contractor agrees to defend, and shall indemnify and hold harmless the City, its officers,
agents, employees, contractors, special counsel, and representatives from liability: (1) for personal
injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for
personal injury, including death, and claims for property damage, which may arise from the
negligent operations of the Contractor, its subcontractors, agents, employees, or other persons
acting on its behalf which relates to the services described in section 1 of this Agreement; and (2)
from any claim that personal injury, damages, just compensation, restitution, judicial or equitable
relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and
hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial
or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in
this Section or by reason of the terms of, or effects, arising from this Agreement. The Contractor
further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including
fees and costs for special counsel to be selected by the City, regarding any action by a third party
challenging the validity of this Agreement, or asserting that personal injury, damages, just
compensation, restitution, judicial or equitable relief due to personal or property rights arises by
reason of the terms of, or effects arising from this Agreement. City may make all reasonable
decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing,
to the extent Contractor's services are subject to Civil Code Section 2782.8, the above indemnity
shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of,
pertain to, or relate to the negligence, recklessness, or willful misconduct of the Contractor.
8. INTELLECTUAL PROPERTY INDEMNIFICATION
Contractor shall defend and indemnify the City, its officers, agents, representatives, and
employees against any and all liability, including costs, for infringement of any United States'
letters patent, trademark, or copyright infringement, including costs, contained in the work product
or documents provided by Contractor to the City pursuant to this Agreement.
9. RECORDS
Contractor shall keep records and invoices in connection with the work to be performed
under this Agreement. Contractor shall maintain complete and accurate records with respect to
the costs incurred under this Agreement and any services, expenditures, and disbursements
charged to the City for a minimum period of three (3) years, or for any longer period required by
law, from the date of final payment to Contractor under this Agreement. All such records and
invoices shall be clearly identifiable. Contractor shall allow a representative of the City to
examine, audit, and make transcripts or copies of such records and any other documents created
pursuant to this Agreement during regular business hours. Contractor shall allow inspection of all
Page 4 of 9
25D-7
EXHIBIT 1
work, data, documents, proceedings, and activities related to this Agreement for a period of three
(3) years from the date of final payment to Contractor under this Agreement.
10. CONFIDENTIALITY
If Contractor receives from the City information which due to the nature of such
information is reasonably understood to be confidential and/or proprietary, Contractor agrees that
it shall not use or disclose such information except in the performance of this Agreement, and
further agrees to exercise the same degree of care it uses to protect its own information of like
importance, but in no event less than reasonable care. "Confidential Information" shall include all
nonpublic information. Confidential Information includes not only written information, but also
infonnation transferred orally, visually, electronically, or by other means. Confidential
Information disclosed to either party by any subsidiary and/or agent of the other party is covered
by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any
information that: (a) has been disclosed in publicly available sources; (b) is, through no fault of
the Contractor, disclosed in a publicly available source; (c) is in rightful possession of the
Contractor without an obligation of confidentiality; (d) is required to be disclosed by operation of
law; or, (e) is independently developed by the Contractor without reference to information
disclosed by the City.
11. CONFLICT OF INTEREST CLAUSE
Contractor covenants that it presently has no interests and shall not have interests, direct or
indirect, which would conflict in any manner with performance of services specified under this
Agreement.
12. NON-DISCRIMINATION
Contractor shall not discriminate because of race, color, creed, religion, sex, marital status,
sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited by
applicable law, in the recruitment, selection, training, utilization, promotion, termination or other
employment related activities. Contractor affirms that it is an equal opportunity employer and shall
comply with all applicable federal, state and local laws and regulations.
13. EXCLUSIVITY AND AMENDMENT
This Agreement represents the complete and exclusive statement between the City and
Contractor, and supersedes any and all other agreements, oral or written, between the parties. In
the event of a conflict between the terms of this Agreement and any attachments hereto, the terms
of this Agreement shall prevail. This Agreement may not be modified except by written instrument
signed by the City and by an authorized representative of Contractor. The parties agree that any
terms or conditions of any purchase order or other instrument that are inconsistent with, or in
addition to, the terms and conditions hereof, shall not bind or obligate Contractor or the City. Each
party to this Agreement acknowledges that no representations, inducements, promises or
agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any
party, which is not embodied herein.
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25D-8
EXHIBIT 1
14. ASSIGNMENT
Inasmuch as this Agreement is intended to secure the specialized services of Contractor,
Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior
written consent of the City and any such assignment, transfer, delegation or subcontract without
the City's prior written consent shall be considered null and void. Nothing in this Agreement shall
be construed to limit the City's ability to have any of the services that are the subject to this
Agreement performed by City personnel or by other contractors retained by City.
15. TERMINATION
This Agreement may be tenninated by the City upon thirty (30) days written notice of
termination. In such event, Contractor shall be entitled to receive and the City shall pay Contractor
compensation for all services performed by Contractor prior to receipt of such notice of
termination, subject to the following conditions:
a. As a condition of such payment, the Executive Director may require Contractor to
deliver to the City all work product(s) completed as of such date, and in such case
such work product shall be the property of the City unless prohibited by law, and
Contractor consents to the City's use thereof for such purposes as the City deems
appropriate.
b. Payment need not be made for work which fails to meet the standard of
performance specified in the Recitals of this Agreement.
16. WAIVER
No waiver of breach, failure of any condition, or any right or remedy contained in or
granted by the provisions of this Agreement shall be effective unless it is in writing and signed by
the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or
remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not
similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies.
17. JURISDICTION - VENUE
This Agreement has been executed and delivered in the State of California and the validity,
interpretation, performance, and enforcement of any of the clauses of this Agreement shall be
determined and governed by the laws of the State of California. Both parties further agree that
Orange County, California, shall be the venue for any action or proceeding that may be brought or
arise out of, in connection with or by reason of this Agreement.
18. PROFESSIONAL LICENSES
Contractor shall, throughout the term of this Agreement, maintain all necessary licenses,
permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder
and required by the laws and regulations of the United States, the State of California, the City of
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25D-9
EXHIBIT 1
Santa Ana and all other governmental agencies. Contractor shall notify the City immediately and
in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and
exemptions. Said inability shall be cause for termination of this Agreement.
19. NOTICE
Any notice, tender, demand, delivery, or other communication pursuant to this Agreement
shall be in writing and shall be deemed to be properly given if delivered in person or mailed by
first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in
the manner provided in this Section, to the following persons:
To City:
Clerk of the City Council
City of Santa Ana
20 Civic Center Plaza (M-30)
P.O. Box 1988
Santa Ana, CA 92702-1988
Fax: 714- 647-6956
With courtesy copies to:
Executive Director
Community Development Agency
City of Santa Ana
20 Civic Center Plaza (M-xx)
P.O. Box 1988
Santa Ana, California 92702
Fax:
To City Net:
Matt Bates
Vice President
PO Box 90243
Long Beach, CA 90809
323-485-8881
A party may change its address by giving notice in writing to the other party. Thereafter,
any communication shall be addressed and transmitted to the new address. If sent by mail,
communication shall be effective or deemed to have been given three (3) days after it has been
deposited in the United States mail, duly registered or certified, with postage prepaid, and
addressed as set forth above. If sent by fax, communication shall be effective or deemed to have
Page 7 of 9
25D-10
EXHIBIT 1
been given twenty-four (24) hours after the time set forth on the transmission report issued by the
transmitting facsimile machine, addressed as set forth above. For purposes of calculating these
time frames, weekends, federal, state, County or City holidays shall be excluded.
20. MISCELLANEOUS PROVISIONS
a. Each undersigned represents and warrants that its signature herein below has the
power, authority and right to bind their respective parties to each of the terms of
this Agreement, and shall indemnify City fully, including reasonable costs and
attorney's fees, for any injuries or damages to City in the event that such authority
or power is not, in fact, held by the signatory or is withdrawn.
b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully
set forth in the body of this Agreement.
(Signatures on following page)
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25D-11
IN WITNESS WHEREOF, the parties hereto have executed this First Amended and Restated
Agreement the date and year first above written.
ATTEST:
Daisy Gomez
Clerk of the Council
APPROVED AS TO FORM:
SONIA R. �ARVALHO
City At 'qy �
By: '
Ryan O.
RECOMMENDED FOR APPROVAL:
Steven A. Mendoza
Executive Director
Community Development Agency
CITY OF SANTA ANA
Kristine Ridge
City Manager
CITY NET:
(name)
(title)
Tax ID#
Page 9 of 9
25D-12
EXHIBIT 1
EXHIBIT 1
SCOPE OF SERVICES
25D-13
IMMIM11lli1il
Santa Ana
8 City Net Homeless Services —Street Outreach
Annual Proposal, Revised 11/29/19
Vision
City Net proposes to partner with the city of Santa Ana on street outreach to homeless neighbors in the
city. City Net will provide regular street outreach in the city starting January 1, 2020, or as soon as the city
is ready to execute a contract. The total amount for this request is $688,390 for an annual contract.
City Net will provide four (4) Outreach Teams of two (2) staff M-F, in early morning and late evening hours,
in City Net transport vans, to engage street -level homeless neighbors in the city. The Outreach Teams will
work to build trusting relationships and to connect homeless neighbors with shelter and resources
available through the Orange County Continuum of Care (CoC). The team will also access funds in the
contract for client expenses such as relocations (Homeward Bound), bridge housing (vouchers), sober
living fees, transitional housing fees, transportation (bus passes, Uber fees, etc.), document fees, work
equipment, emergency supplies, etc.
City Net will provide regular ongoing data reports (monthly dashboard reports) of all activities to the city
throughout the length of the project.
Why City Net?
Capacity
City Net is the largest street outreach nonprofit organization in the County, with 50 of our 66 full-time
employees (75%) dedicated to direct client engagement in the streets. Orange County is blessed with many
excellent homeless service providers —many of them larger than City Net —but none can match City Net's
focus on street outreach. It is our main service, so we have developed unmatched expertise.
This team of 50 also gives us an unparalleled depth of field, allowing us deploy staff on new projects with
speed and effectiveness that others cannot replicate. We have a proven ability to recruit, train, and deploy
professional street outreach staff to achieve successful outcomes in the most difficult circumstances, across
Orange County.
Effectiveness
City Net's capacity and experience have translated into more than 7,300 unique individuals engaged, of
whom more than 4,000 unique individuals have been exited from the streets. Because we generally lack
direct access to beds that we control, all these exits require a collaborative approach with CoC agencies,
along with creativity to achieve results through relocations, bridge housing, transitional housing, etc., with
agencies who are not traditionally funded through the CoC.
Experience
City Net is the most experienced street outreach service provider in Orange County, with active contracts in
15 Orange County cities (Anaheim, Buena Park, Brea, Cypress, Fullerton, Garden Grove, La Habra, Lake
Forest, La Palma, Newport Beach, Placentia, San Clemente, Stanton, Tustin and Westminster) and is
contracted by the County to serve all Central SPA cities through HEAP and HDAP. This is in addition to our
past efforts on the Santa Ana Riverbed, the Santa Ana Civic Center, the Santa Ana Plaza of the Flags, and
our current street outreach work in the counties of Santa Barbara, Los Angeles and Riverside.
WN:IIli11il
C'N'**4 City Net
Santa Ana
Homeless Services —Street Outreach
Annual Proposal, Revised 11/29/19
City Net is experienced in providing homeless service and street outreach services in Santa Ana including:
• 2016: Volunteered with the HCA to conduct the Civic Center Homeless Census
• 2016: Approved for street outreach contract by Santa Ana City Council (contract was never executed
because required match from OCCR did not materialize)
• 2016-2019: Selected to provide street outreach services in Santa Ana through ESG
• 2016-present: Selected as the meals and supportive -services coordinator at the Courtyard
emergency shelter in Santa Ana.
• 2017: Provided informal consultation to Santa Ana city staff on using Survey 123 GIS technology for
city-wide homeless census.
• 2017-2018: Contracted by County to provide street outreach services at the Santa Ana River
encampments, including referrals into Santa Ana shelters including Wise Place SAFE Place, the
Salvation Army Hospitality House, and the Courtyard.
• 2018: Partnered with HCA and SAPID on clearance of the Plaza of the Flags
• 2019-present: Selected by County to provide street outreach/case management/bridge housing
service provision in Central SPA, centered at the Courtyard, through HDAP.
• 2019-present: Selected by County to provide Central SPA street outreach through HEAP.
• 2018-present: City Net responds to more than 1,300 calls for service annually from Santa Ana
residents/clients through our Outreach Line:
city
NOV
DEC
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
I TOTAL
Santa Ana
66
59
93
95
110
144
135
134
119
125
101
129
1,310
Description of Services
Street outreach is service delivery for the specific purpose of reaching out to unsheltered homeless
neighbors; connecting them with emergency shelter, housing, or critical services; and providing urgent,
non -facility -based care. These activities are intended to help homeless neighbors to begin the process of
obtaining appropriate supportive services, including assistance in obtaining permanent housing, medical
health treatment, mental health treatment, counseling, supervision, and other services essential for
achieving independent living. City Net's street outreach services include engagement services, emergency
health/mental health, transportation and services for special populations.
Engagement Services
Engagement Services are activities to locate, identify, and build relationships with unsheltered homeless
people to offer immediate support, intervention, and connections with homeless assistance programs
and/or mainstream social services and other housing programs. Specific activities may include:
• Conducting an initial assessment of client needs and eligibility;
• Providing informal crisis counseling;
Addressing urgent physical needs, such as providing meals, blankets, clothes, or toiletries;
Actively connecting and providing information and referrals to needed services;
Making formal referrals/transport into shelter, including those in the Orange County CoC.
EXHIBIT 1
Santa Ana
City Net Homeless Services —Street Outreach
Annual Proposal, Revised 11/29/19
Emergency Health/Mental Health
City Net will refer homeless neighbors to emergency health and/or emergency mental health services to
the extent that other customary emergency health services and treatments are unavailable or inaccessible
to the homeless neighbor. A referral example is outpatient treatment of urgent medical conditions by
licensed medical professionals in community -based settings (e.g.; streets, parks, and campgrounds) to
those eligible participants unwilling or unable to access emergency shelter or healthcare facility.
Transportation
Through use of privately leased vans and/or transportation services, City Net may engage in:
• Transporting unsheltered people to emergency shelters, emergency health, emergency mental
health, or other service facilities;
• Provision of public transportation for participants;
• Transportation costs (bus tickets, gas, minor car repairs, etc.) to assist homeless neighbors to
relocate out of the region, provided they have permanent housing there;
• Assisting program participants to use public transportation.
Services for Special Populations
Services for special populations are essential services that have been tailored to address the special needs
of homeless youths, victims of domestic violence, dating violence, sexual assault, or stalking, including
connections to services offered by rape crisis centers, domestic violence shelters, and other organizations
that serve persons who meet the HUD homeless definition and have special needs.
Data Collection Policy
The information City Net collects about individuals and families who access our services is confidentially
stored in a local electronic database called the Homeless Management Information System (HMIS). HMIS
securely records information (data) about people accessing housing and homeless services, which may
include but is not limited to names and contact information, birthdates, demographic information, self -
reported medical information, veteran status, disability status, etc. Under the HMIS Data -Sharing
Agreement, the individual client data of those who consent to have their information stored in HMIS is
only viewable by qualified staff at each participating agency. In order to participate in HMIS, leaders at
each agency must sign an Agency Agreement that includes a commitment to protecting client data and
maintaining confidentiality, and agency staff must pass multiple trainings that each go over the importance
of client privacy.
City Net is accountable to our HMIS Data -Sharing partners, to the local County, to our local Continuum of
Care, and to the Department of Housing and Urban Development (HUD) to maintain the privacy and
security of the confidential personal information we collect about our clients and their families. Aside from
these legal and funding -related obligations, we also believe we have an ethical responsibility to our clients
to not share their personal data in ways to which they've not agreed. City Net is committed to excellent
data collection, privacy and security, analysis and reporting practices so that we can efficiently coordinate
the most effective services for our homeless neighbors, better understand homelessness in our
community, assess the types of resources needed in our local area, and participate in generating aggregate
EXHIBIT 1
am
Santa Ana
Homeless Services —Street Outreach
Annual Proposal, Revised 11/29/19
statistical reports to HUD, which help to improve policy and bring adequate funding of services for the
most vulnerable populations in our community.
Staffing
City Net will engage in outreach activities both jointly with Santa Ana Outreach (Santa Ana Police
Department, QOLT, PERT, HEART teams, etc.) and in separate outreaches with just City Net staff. All efforts
will be coordinated with the city to maximize coverage of the city, engagement of homeless neighbors, and
overall effectiveness in achieving project outcomes to connect homeless neighbors with shelter and
resources.
City Net Outreach Teams will engage early morning and late evening outreaches, with one City Net
transport van per team. City Net staff will also establish a direct electronic communication text or chat with
SAPID and/or city staff for "on call' referrals whenever engaged in separate outreaches.
Staffing schedule
• Monday thru Thursday coverage-280 hours of outreach (7 teams x 2 staff x 5 hours x 4 days)
• Friday coverage-40 hours (2 teams x 2 staff x 10 hours x 1 day)
Sample Staffing Plan
4 Teams of 2, 9 FTE (8 Outreach and 1 Project Management)
Shift
Mon
Tu
Wed
Th
Fri
7:00 am -noon
3 teams
4 teams
3 teams
4 teams
4:00 pm-9:00 pm
4 teams
3 teams
4 teams
3 teams
7:00 am-5:30 pm
2 teams
Total Hours per week:
Shift
hrs/shift
Mon
Tu
Wed '
Th
Fri
TOTAL
7:00 am -noon
5
30
40
30
40
140
4:00 pm-9:00 pm
5
40
30
40
30
140
7:00 am-5:30 pm
10
40
40
TOTAL
70
70
70
70
40
320
Notes
• City Net agrees to accommodate changes to this schedule, at the direction of the city, given
reasonable advance notice.
• City Net Outreach Teams will honor all referral restrictions by SPA and will follow and support
City of Santa Ana referral guidelines.
EXHIBIT 1
25D-19
EXHIBIT 2
�eSirRAP3GE ON H E N-2019-220
VVO1K MKI PROCEED
UN (IL INSURANCE EXPIRES
CRKC =G F z+b L ��.. PROFESSIONAL SERVICES AGREEMENT
p;,TE CITY OF SANTA ANA
C"P
N!,w" THIS AGREEMENT is made and entered into on this 1V day of October, 2019, by and
between City Net ("Contractor '), and the City of Santa Ana, a charter city and municipal
corporation organized and existing under the Constitution and laws of the State of California
("City,).
RECITALS
A. The City desires to retain a contractor having special skill and knowledge in the field of
homeless services — street outreach, which is service delivery for the specific purpose of
reaching out to unsheltered homeless neighbors; connecting them with emergency shelter,
housing, or critical services; and providing urgent, non -facility -based care.
B. Contractor represents that Contractor is able and willing to provide such services to the
City.
C. In undertaking the performance of this Agreement, Contractor represents that it is
knowledgeable in its field and that any services performed by Contractor under this
Agreement will be performed in compliance with such standards as may reasonably be
expected from a professional firm in the field.
NOW THEREFORE, in consideration of the inutual and respective promises, and subject to the
terms and conditions hereinafter set forth, the parties agree as follows:
I. SCOPE OF SERVICES
Contractor shall perform during the term of this Agreement, the tasks and obligations,
including all labor, materials, tools, equipment, and incidental customary work, required to fully
and adequately complete the services described and set forth in the Proposal attached hereto as
Exhibit A and incorporated herein by reference.
2. COMPENSATION
a, City agrees to pay, and Contractor agrees to accept as total payment for its services for
City, the rates and charges identified in the Proposal attached hereto as Exhibit A and
incorporated herein by reference. The total sum to be expended under this Agreement
shall not exceed Fifty Thousand Dollars ($50,000.00) during the Tenn of this
Agreement.
b. Other than the initial up -front payment detailed in the Proposal, payment by City shall
be made within forty-five (45) days following receipt of proper invoice evidencing
work performed, subject to City accounting procedures. Payment need not be made,
or shall be refunded, for work that fails to meet the standards of performance set forth
in the Recitals, which may reasonably be expected by City.
Page 1 of 9
25D-20
EXHIBIT 2
3. TERM
This Agreement shall commence on the date first written above and continue for one (1)
year, unless terminated earlier in accordance with Section 15 below. The term of this Agreement
may be extended upon a writing executed by the City Manager and City Attorney.
4. INDEPENDENT CONTRACTOR
Contractor shall, during the entire term of this Agreement, be construed to be an
independent contractor and not an employee of the City. This Agreement is not intended nor shall
it be construed to create an employer -employee relationship, a joint venture relationship, or to
allow the City to exercise discretion or control over the professional manner in which Contractor
performs the services which are the subject matter of this Agreement; however, the services to be
provided by Contractor shall be provided in a manner consistent with all applicable standards and
regulations governing such services. Contractor shall pay all salaries and wages, employer's social
security taxes, unemployment insurance and similar taxes relating to employees and shall be
responsible for all applicable withholding taxes.
5. OWNERSHIP OF MATERIALS
This Agreement creates a non-exclusive and perpetual license for City to copy, use,
modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property
embodied in plans, specifications, studies, drawings, estimates, and other documents or works of
authorship fixed in any tangible medium of expression, including but not limited to, physical
drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or
caused to be prepared by Contractor under this Agreement ("Documents & Data"). Contractor
shall require all subcontractors to agree in writing that City is granted a non-exclusive and
perpetual license for any Documents & Data the subcontractor prepares under this Agreement.
Contractor represents and warrants that Contractor has the legal right to license any and all
Documents & Data. Contractor makes no such representation and warranty in regard to
Documents & Data which were provided to Contractor by the City. City shall not be limited in
any way in its use of the Documents and Data at any time, provided that any such use not within
the purposes intended by this Agreement shall be at City's sole risk.
6. INSURANCE
Prior to undertaking performance of work under this Agreement, Contractor shall maintain
and shall require its subcontractors, if any, to obtain and maintain insurance as described below:
a. Commercial General Liability Insurance. Contractor shall maintain commercial
general liability insurance naming the City, its officers, employees, agents,
volunteers and representatives as additional insured(s) and shall include, but not be
limited to protection against claims arising from bodily and personal injury,
including death resulting therefrom and damage to property, resulting from any act
or occurrence arising out of Contractor's operations in the performance of this
Agreement, including, without limitation, acts involving vehicles. The amounts of
insurance shall be not less than the following: single limit coverage applying to
Page 2 of 9
25D-21
EXHIBIT 2
bodily and personal injury, including death resulting therefrom, and property
damage, in the total amount of $1,000,000 per occurrence, with $2,000,000 in the
aggregate. Such insurance shall (a) name the City, its officers, employees, agents,
and representatives as additional insured(s); (b) be primary and not contributory
with respect to insurance or self-insurance programs maintained by the City; and
(c) contain standard separation of insureds provisions,
b. Business automobile liability insurance, or equivalent form, with a combined single
limit of not less than $1,000,000 per occurrence. Such insurance shall include
coverage for owned, hired and non -owned automobiles.
C. Worker's Compensation Insurance. In accordance with the provisions of Section
3700 of the Labor Code, Contractor, if Contractor has any employees, is required
to be insured against liability for worker's compensation or to undertake self-
insurance. Prior to commencing the performance of the work under this
Agreement, Contractor agrees to obtain and maintain any employer's liability
insurance with limits not less than $1,000,000 per accident.
d. If Contractor is or employs a licensed professional such as an architect or engineer:
Professional liability (errors and omissions) insurance, with a combined single limit
of not less than $1,000,000 per claim with $2,000,000 in the aggregate.
C. The following requirements apply to the insurance to be provided by Contractor
pursuant to this section:
i. Contractor shall maintain all insurance required above in full force and
effect for the entixe period covered by this Agreement.
ii. Certificates of insurance shall be furnished to the City upon execution of
this Agreement and shall be approved by the City.
iii. Certificates and policies shall state that the policies shall not be canceled or
reduced in coverage or changed in any other material aspect without thirty
(30) days prior written notice to the City.
iv. Where the amounts or coverage provided by the certificates of insurance
provides coverage greater than those listed by this Agreement, the amounts
provided by the certificates of insurance shall be incorporated by reference
into the Agreement.
V. Contractor shall supply City with a fully executed additional insured
endorsement.
£ If Contractor fails or refuses to produce or maintain the insurance required by this
section or fails or refuses to furnish the City with required proof that insurance has
been procured and is in force and paid for, the City shall have the right, at the City's
election, to forthwith terminate this Agreement. Such termination shall not affect
Contractor's right to be paid for its time and materials expended prior to notification
of termination. Contractor waives the right to receive compensation and agrees to
indemnity the City for any work performed prior to approval of insurance by the
City.
Page 3 of 9
25D-22
EXHIBIT 2
7. INDEMNIFICATION
Contractor agrees to defend, and shall indemnify and hold harmless the City, its officers,
agents, employees, contractors, special counsel, and representatives from liability: (1) for personal
injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for
personal injury, including death, and claims for property damage, which may arise from the
negligent operations of the Contractor, its subcontractors, agents, employees, or other persons
acting on its behalf which relates to the services described in section 1 of this Agreement; and (2)
from any claim that personal injury, damages, just compensation, restitution, judicial or equitable
relief is due by reason of the terns of or effects arising from this Agreement. This indemnity and
hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial
or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in
this Section or by reason of the terms of, or effects, arising from this Agreement. The Contractor
further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including
fees and costs for special counsel to be selected by the City, regarding any action by a third party
challenging the validity of this Agreement, or asserting that personal injury, damages, just
compensation, restitution, judicial or equitable relief due to personal or property rights arises by
reason of the terms of, or effects arising from this Agreement. City may make all reasonable
decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing,
to the extent Contractor's services are subject to Civil Code Section 2782.8, the above indemnity
shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of,
pertain to, or relate to the negligence, recklessness, or willful misconduct of the Contractor.
8. INTELLECTUAL PROPERTY INDEMNIFICATION
Contractor shall defend and indemnify the City, its officers, agents, representatives, and
employeesagainst any and all liability, including costs, for infringement of any United States'
letters patent, trademark, or copyright infringement, including costs, contained in the work product
or documents provided by Contractor to the City pursuant to this Agreement,
9. RECORDS
Contractor shall keep records and invoices in connection with the work to be performed
under this Agreement. Contractor shall maintain complete and accurate records with respect to
the costs incurred under this Agreement and any services, expenditures, and disbursements
charged to the City for a minimum period of three (3) years, or for any longer period required by
law, from the date of final payment to Contractor under this Agreement. All such records and
invoices shall be clearly identifiable. Contractor shall allow a representative of the City to
examine, audit, and make transcripts or copies of such records and any other documents created
pursuant to this Agreement during regular business hours. Contractor shall allow inspection of all
work, data, documents, proceedings, and activities related to this Agreement for a period of three
(3) years from the date of final payment to Contractor under this Agreement.
Page 4 of 9
25D-23
EXHIBIT 2
10. CONFIDENTIALITY
If Contractor receives from the City information which due to the nature of such
information is reasonably understood to be confidential and/or proprietary, Contractor agrees that
it shall not use or disclose such information except in the performance of this Agreement, and
further agrees to exercise the same degree of care it uses to protect its own information of like
importance, but in no event less than reasonable care. "Confidential Information" shall include all
nonpublic information. Confidential Information includes not only written information, but also
information transferred orally, visually, electronically, or by other means. Confidential
Information disclosed to either party by any subsidiary and/or agent of the other party is covered
by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any
information that: (a) has been disclosed in publicly available sources; (b) is, through no fault of
the Contractor, disclosed in a publicly available source; (c) is in rightful possession of the
Contractor without an obligation of confidentiality; (d) is required to be disclosed by operation of
law; or, (e) is independently developed by the Contractor without reference to information
disclosed by the City.
11. CONFLICT OF INTEREST CLAUSE
Contractor covenants that it presently has no interests and shall not have interests, direct or
indirect, which would conflict in any manner with performance of services specified under this
Agreement.
12. NON-DISCRIMINATION
Contractor shall not discriminate because of race, color, creed, religion, sex, marital status,
sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited by
applicable law, in the recruitment, selection, training, utilization, promotion, termination or other
employment related activities, Contractor affirms that it is an equal opportunity employer and shall
comply with all applicable federal, state and local laws and regulations.
13. EXCLUSIVITY AND AMENDMENT
This Agreement represents the complete and exclusive statement between the City and
Contractor, and supersedes any and all other agreements, oral or written, between the parties. In
the event of a conflict between the terms of this Agreement and any attachments hereto, the terms
of this Agreement shall prevail. This Agreement may not be modified except by written instrument
signed by the City and by an authorized representative of Contractor. The parties agree that any
terms or conditions of any purchase order or other instrument that are inconsistent with, or in
addition to, the terms and conditions hereof, shall not bind or obligate Contractor or the City. Each
party to this Agreement acknowledges that no representations, inducements, promises or
agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any
party, which is not embodied herein.
Page 5 of 9
25D-24
EXHIBIT 2
14. ASSIGNMENT
Inasmuch as this Agreement is intended to secure the specialized services of Contractor,
Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior
written consent of the City and any such assignment, transfer, delegation or subcontract without
the City's prior written consent shall be considered null and void. Nothing in this Agreement shall
be construed to limit the City's ability to have any of the services that are the subject to this
Agreement performed by City personnel or by other contractors retained by City.
15. TERMINATION
This Agreement may be terminated by the City upon thirty (30) days written notice of
termination. In such event, Contractor shall be entitled to receive and the City shall pay Contractor
compensation for all services performed by Contractor prior to receipt of such notice of
termination, subject to the following conditions;
a. As a condition of such payment, the Executive Director may require Contractor to
deliver to the City all work product(s) completed as of such date, and in such case
such work product shall be the property of the City unless prohibited by law, and
Contractor consents to the City's use thereof for such purposes as the City deems
appropriate.
b, Payment need not be made for work which fails to meet the standard of
performance specified in the Recitals of this Agreement.
16. WAIVER
No waiver of breach, failure of any condition, or any right or remedy contained in or
granted by the provisions of this Agreement shall be, effective unless it is in writing and signed by
the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or
remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not
similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies.
17. JURISDICTION - VENUE
This Agreement has been executed and delivered in the State of California and the validity,
interpretation, performance, and enforcement of any of the clauses of this Agreement shall be
determined and governed by the laws of the State of California. Both parties further agree that
Orange County, California, shall be the venue for any action or proceeding that may be brought or
arise out of, in connection with or by reason of this Agreement.
Page 6 of 9
25D-25
EXHIBIT 2
18. PROFESSIONAL LICENSES
Contractor shall, throughout the term of this Agreement, maintain all necessary licenses,
permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder
and required by the laws and regulations of the United States, the State of California, the City of
Santa Ana and all other governmental agencies. Contractor shall notify the City immediately and
in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and
exemptions. Said inability shall be cause for termination of this Agreement,
19. NOTICE
Any notice, tender, demand, delivery, or other communication pursuant to this Agreement
shall be in writing and shall be deemed to be properly given if delivered in person or mailed by
first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in
the manner provided in this Section, to the following persons:
To City:
Cleric of the City Council
City of Santa Ana
20 Civic Center Plaza (M-30)
P.O. Box 1988
Santa Ana, CA 92702-1988
Fax: 714- 647-6956
With courtesy copies to:
Executivc Director
Community Development Agency
City of Santa Ana
20 Civic Center Plaza (M-xx)
P.O. Box 1988
Santa Ana, California 92702
Fax:
To City Net:
First & Last Name
Title
City Net
Address
City, State, Zip
Fax:
Page 7 of 9
25D-26
EXHIBIT 2
A party may change its address by giving notice in writing to the other party. Thereafter,
any communication shall be addressed and transmitted to the now address. If sent by mail,
communication shall be effective or deemed to have been given three (3) days after it has been
deposited in the United States mail, duly registered or certified, with postage prepaid, and
addressed as set forth above. If sent by fax, communication shall be effective or deemed to have
been given twenty-four (24) hours after the time set forth on the transmission report issued by the
transmitting facsimile machine, addressed as set forth above. For purposes of calculating these
time frames, weekends, federal, state, County or City holidays shall be excluded.
20. MISCELLANEOUS PROVISIONS
a. Each undersigned represents and warrants that its signature herein below has the
power, authority and right to bind their respective parties to each of the terms of
this Agreement, and shall indemnify City fully, including reasonable costs and
attorney's fees, for any injuries or damages to City in the event that such authority
or power is not, in fact, held by the signatory or is withdrawn.
b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully
set forth in the body of this Agreement.
(Signatures on following page)
Page 8 of 9
25D-27
EXHIBIT 2
IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first
above written.
ATTEST:
Daisy Gomez
Clerk of the Council
APPROVED AS TO FORM:
SONIA R. CARVALHO
City Attom9Y
By: t
Ryan
RECOMMENDED FOR APPROVAL:
Steven A. Mendoza
Executive Director
Community Development Agency
CITY OF SANTA ANA
ry
Kristine Ridge
City Manager
CITY NET:
(name)
(title)
Tax ID
SIGNED IN COUNTCRPART
Page 9 of 9
25D-28
EXHIBIT 2
Santa Ana
ers City Net Homeless Services —Street Outreach
October 2019 Proposal
Vision
City Net proposes to partner with the city of Santa Ana on street outreach to homeless neighbors in the
city. City Net will provide regular street outreach in the city starting October 1, 2019, or as soon as the city
is ready to execute a contract. The total amount for this request is $49,993; $23,485 for five (5) weeks of
October 2019, at $4,697/week, and $26,508 for first two (2) weeks of November 2019, at $13,254/week,
In October, City Net will provide one (1) Outreach Team of two (2) staff M-F, in early morning and late
evening hours, in a City Net transport van, to engage street -level homeless neighbors in the city. The
Outreach Team will work to build trusting relationships and to connect homeless neighbors with shelter
and resources available through the Orange County Continuum of Care (CoC), The team will also access
funds in the contract for client expenses such as relocations (Homeward Bound), bridge housing
(vouchers), sober living fees, transitional housing fees, transportation (bus passes, Uber fees, etc.),
document fees, work equipment, emergency supplies, etc.
Starting November 4, 2019, City Net will expand Its outreach services to a fully staffed project of four (4)
teams of two (2) staff to increase coverage and resources, City Net will provide regular ongoing data
reports (monthly dashboard reports) of all activities to the city throughout the length of the project.
Why City Net?
Capacity
City Net is the largest street outreach nonprofit organization in the County, with 39 of our 54 full-time
employees (72%) dedicated to direct client engagement in the streets. Orange County is blessed with many
excellent homeless service providers —many of them larger than City Net —but none can match City Net's
focus on street outreach. It is our main service, so we have developed unmatched expertise.
This team of 39 also gives us an unparalleled depth of field, allowing us deploy staff on new projects with
speed and effectiveness that others cannot replicate, We have a proven ability to recruit, train, and deploy
professional street outreach staff to achieve successful outcomes in the most difficult circumstances, across
Orange County.
Effectiveness
City Net's capacity and experience have translated into more than 7,300 unique individuals engaged, of
whom more than 4,000 unique Individuals have been exited from the streets. Because we generally lack
direct access to beds that we control, all these exits require a collaborative approach with CoC agencies,
along with creativity to achieve results through relocations, bridge housing, transitional housing, etc., with
agencies who are not traditionally funded through the CoC.
Experience
City Net is the most experienced street outreach service provider in Orange County, with active contracts in
14 Orange County cities (Anaheim, Buena Park, Brea, Cypress, Fullerton, Garden Grove, La Habra, Lake
Forest, La Palma, Newport Beach, Placentia, Stanton, Tustin and Westminster) and is contracted by the
County to serve the Central SPA cities through HEAP and HDAP. This is in addition to our past efforts on the
25D-30
EXHIBIT 2
C7=
Santa Ana
Homeless Services —Street Outreach
October 2019 Proposal
Santa Ana Riverbed, the Santa Ana Civic Center, the Santa Ana Plaza of the Flags, and our current street
outreach work in the counties of Santa Barbara, Los Angeles and Riverside.
City Net is experienced in providing homeless service and street outreach services in Santa Ana including:
2016: Volunteered with the HCA to conduct the Civic Center Homeless Census
0 2016: Approved for street outreach contract by Santa Ana City Council (contract was never executed
because required match from OCCR did not materialize)
2016-2019: Selected to provide street outreach services in Santa Ana through ESG
• 2016-present: Selected as the meals and supportive -services coordinator at the Courtyard
emergency shelter in Santa Ana.
• 2017: Provided informal consultation to Santa Ana city staff on using Survey 123 GIS technology for
city-wide homeless census.
• 2017-2018: Contracted by County to provide street outreach services at the Santa Ana River
encampments, including referrals into Santa Ana shelters including Wise Place SAFE Place, the
Salvation Army Hospitality House, and the Courtyard.
• 2018: Partnered with HCA and SAPID on clearance of the Plaza of the Flags
• 2019-present: Selected by County to provide street outreach/case management/bridge housing
service provision in Central SPA, centered at the Courtyard, through HDAP.
• 2019-present: Selected by County to provide Central SPA street outreach through HEAP.
2018-present: City Net responds to more than 1,000 calls for service from Santa Ana
residents/clients through our Outreach Line in the last 12 months:
-c'^JU
Y
'AUG'
SEPT
OZT
NOV
DEC
1qN
=FEB
MAR;:
APR
MAY
JUN
;IUL
AU23
TOTAL
Anaheim
261
279
233
249
283
253
397
406
471
508
691
727
8S5
718
Brea
1 3
3
2
3
3
3
4
4
5
0
13
7
3
8'
65
Buena Park
36
38
32
34
39
35
54
96
64
71
B3
83
91
8o
a 731 ,
Costa Mesa
12
13
1.1
12
13
12
19
19
1 22
27
29
20
19
14....217..='
Cypress
9
10
8
9
10
9
14
14
17
32
10
16
33
11
`' 173 <.
Fountain Valley
6
6
5
6
7
6
9
9
11
22
5
_
6
4
9
,, 99, -:
Fullerton
30
32
27
29
32
29
45
47
1 54
56
82
61
87
87...:.,:635
=-:
Garden Grove
28
30
—
25
27
31
27
43
44
51
56
73
68
58
52
555:-':
Huntington Bch
10
11
9
9
11
10
15
15
18
30.
10
28
_.
29.
.. 17
204
Irvine
8
9
7
8
9
8
12
12
14
17
20
21
4
11
143 :.
La Habra
11
12
10
10
12
1p
16
17
19
29
20
19
21
18
'. 202:
La Palma
1
1.
1
1
2
1
2
2
3
5
2
3
1
1
_;_.24.
Lake Forest
1
1
_1
1
1
1
2
2
2
2
3
2
4
9.=,..,
32:.
Newport Beach
7
7
6
6
7
7
10
11
12
15
16
16
21
13
,1140
Orange
19
23.
17
18
21
19
29
30
35
44
44
36
41
29
.,363<rp
Placentia
17 1
18
15
16
18
16
26
26
31
49
28
43
25
25
: '318 '.
Santa Ana
61 1
66
55
58
6G
59
93
95
110
144
135
134
219
225
7,1,195
Stanton
7 1
7
6
6
7
7
10
11
12
15
16
15
28
9
242,
Tustin
6 1
7
6
6
7
6
9
10
it
12
16
33
35
15
166
Westminster
11
11
9
1D
11
10
16
16
19
27
21
32
29
18
.'
TOTAL
568
607-.
506
541
614''-550
862..
$83.
1,023
1,232
1,361
1,497
'1,269
11,755--
25D-31
EXHIBIT 2
ON City Net
Description of Services
Santa Ana
Homeless Services --Street Outreach
October 2019 Proposal
Street outreach is service delivery for the specific purpose of reaching out to unsheltered homeless
neighbors; connecting them with emergency shelter, housing, or critical services; and providing urgent,
non -facility -based care. These activities are intended to help homeless neighbors to begin the process of
obtaining appropriate supportive services, including assistance in obtaining permanent housing, medical
health treatment, mental health treatment, counseling, supervision, and other services essential for
achieving independent living. City Net's street outreach services include engagement services, emergency
health/mental health, transportation and services for special populations,
Engagement Services
Engagement Services are activities to locate, identify, and build relationships with unsheltered homeless
people to offer immediate support, intervention, and connections with homeless assistance programs
and/or mainstream social services and other housing programs. Specific activities may include:
• Conducting an Initial assessment of client needs and eligibility;
• Providing informal crisis counseling;
• Addressing urgent physical needs, such as providing meals, blankets, clothes, or toiletries;
• Actively connecting and providing information and referrals to needed services;
• Making formal referrals/transport into shelter, Including those in the Orange County CoC.
Emergency Health/Mental Health
City Net will refer homeless neighbors to emergency health and/or emergency mental health services to
the extent that other customary emergency health services and treatments are unavailable or inaccessible
to the homeless neighbor. A referral example is outpatient treatment of urgent medical conditions by
licensed medical professionals In community -based settings (e.g.; streets, parks, and campgrounds) to
those eligible participants unwilling or unable to access emergency shelter or healthcare facility,
Transportation
Through use of privately leased vans and/or transportation services, City Net may engage in:
• Transporting unsheltered people to emergency shelters, emergency health, emergency mental
health, or other service facilities;
• Provision of public transportation for participants;
Transportation costs (bus tickets, gas, minor car repairs, etc.) to assist homeless neighbors to
relocate out of the region, provided they have permanent housing there;
Assisting program participants to use public transportation.
Services for Special Populations
Services for special populations are essential services that have been tailored to address the special needs
of homeless youths, victims of domestic violence, dating violence, sexual assault, or stalking, including
connections to services offered by rape crisis centers, domestic violence shelters, and other organizations
that serve persons who meet the HUD homeless definition and have special needs.
25D-32
EXHIBIT 2
81's City Net
Santa Ana
Homeless Services —Street Outreach
October 2019 Proposal
Staffing Summary
Note: City Net agrees to accommodate changes to the schedule below, including nights and weekends, at
direction of the city, given reasonable advance notice.
October 1, 2019 through October 31, 2019
• Initial ramp -up phase with Immediate coverage
• Monday through Thursday coverage-80 hours of outreach (2 teams x 2 staff x 5 hours x 4 days)
• Friday coverage-10 hours (1 team x 2 staff x 10 hours x 1 day)
• Early morning and late evening outreaches, 1 transport van
November 1, 2019 onward
Monday thru Thursday coverage— 280 hours of outreach (7 teams x 2 staff x 5 hours x 4 days)
Friday coverage-40 hours (2 teams x 2 staff x 10 hours x 1 day)
Early morning and late evening outreaches, 1 transport van
Staffin Plan
-October 2019: Teams of 2, 2.9 FTE (2 Outreach and 0.9 Project Management)
shift :
Man
Tu
y✓ed
Th
7:00 am —noon
1
1
1
1
4;00 pm-9:00 pm
1
1
1
1
7:00 am-5:30 pm
1
October 2019: Hours
Shift
hrs/shift
Mon
Tu
wed
Th
Fef
TOTAL
7:00am-noon
5
10
10
10
10
40
4;00 pm-9:00 pm
5
10
10
10
10
40
7:00 am-530 pm
10
10
10 .
TOTAL
20
20
20
20
10
90
November 2019: Teams of 2, 9 FTE (8 Outreach and 1 Project Management)
Shift
Mon
Tu
Wed
Th
Fri
7:00 am -noon
3
4
3
4
4:00 pm-9:00 pm
4
3
4
3
7:00 am-5:30 pm
2
November 2019: Hours
Shift
hrs/shift
Mon
Tu
Wed
Th
Fri
TOTAL
7:00 am -noon
5
30
40
30
40
-140..........
4:00 pm-9:00 pm
5
40
30
40
30
140
7:00 am-5:30 pm
10
140
40
TOTAL
70
70
70
7.0
40
320
25D-33
EXHIBIT 2
:*I=
Budget— October2019
$23,485 for 5 weeks at $4,697/week
Santa Ana
Homeless Services —Street Outreach
October 2019 Proposal
Labor
Rate/hour (includes benefits)
Mrs/week
COST/
WEEK
Client Engagement (M-F)
Outreach and Engagement
$24.50
90
$2,205
Administration
Project Management, Supervision, City
$46.71
27
$1,261
Engagement, Operations, Finance and
Administration
Nlater7als.andSuppiies
Cost/employee/week.
Employees
C05T/WEEK
Materials and Supplies
Uniform, copies, forms, office space,
$23,07
3
$69
furniture, utilities, office supplies, etc.
Equipment
Phone, computer (hardware and software)
$30.60
3
$92
and equipment
Software License
Client Management Software
$24.75
3
$74
Client Expenses
CC!ST/WEEK..
Client Expenses
Relocations (Homeward Bound), bridge
$354
housing (vouchers), sober livingfees,
transitional housing fees, transportation
(bus passes, Uber fees, etc.), document
fees, work equipment, emergency
supplies, etc,
Transportation
1 van @ $43/day (includes lease, gas,
$215
maintenance and Insurance)
Administrative Costs
COSTJWEEK
Indirect Costs
@ 10%
$427
TOTAL
$4,697
Note
For cash flow purposes, City Net requires October's payment up front; amountto be deducted from final
invoice
25D-34
EXHIBIT 2
Santa Ana
Homeless Services —Street Outreach
October 2019 Proposal
Budget —November 2019
$26,508 for 2 weeks at $13,254/week
Labor
Rate/hour (includes benefits)
Hrs/week
COST/
WEEK
Client Engagement (M-F)
Outreach and Engagement
$24.50
320
$7,840
Administration
Project Management, Supervision, Case
$46.71
40
$1,868
Management, Housing Navigation,
Operations, Finance and Administration
Materials and, Supplies
Cost/'empioyee/week
Employees
COSVWEEK..
Materials and Supplies
Uniform, copies, forms, office space,
$23.07
9
$208
furniture, utilities, office supplies, etc.
Equipment
Phone, computer (hardware and software)
$30.60
9
$275
and equipment
Software License
Client Management Software
$24.75
9
$223
Client Expenses
COST%WEt K
Client Expenses
Relocations (Homeward Bound), bridge
$775
housing (vouchers), sober living fees,
transitional housing fees, transportation
(bus passes, Uber fees, etc.), document
fees, work equipment, emergency
supplies, etc,
Transportation
4 vans @ $43/day (Includes lease, gas,
$860
maintenance and insurance)
Administrative Costs
COST/WEEK.
Indirect Costs
a@ 10%
$1,205
TOTAL
$33,254
Note
• November rate af$13,254/week ($689,208/year) is expected rate moving forward based on City of Santa
Ana's request for 8 FTE street outreach workers, 4 vans, plus staff support and client expenses,
• Annual renewals would.require Cost of Living Adjustment tied to local Consumer Price Index.
• Sat -Sun staffing available for additional fee: 40 hours (1 team x 2 staff x 2 days x 10 hours) at $36,75/hr.
(time and a half overtime rate).
25D-35
25D-36