HomeMy WebLinkAboutSANTA ANA FAMILY JUSTICE CENTER/COUNTY OF ORANGE SOCIAL SERVICES AGENCY,u,;ANGE ON FILE N-2020-191
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SANTA ANA FAMILY JUSTICE CENTER
?Q(t)(-TAN'btCGWA✓.t) T}- PARTNERSHIP AGREEMENT
The Santa Ana Family Justice Center ("SAFJC") is a new public safety initiative launched by the
City of Santa Ana and Santa Ana Police Department pursuant to California Penal Code Section
13750, attached hereto as Exhibit 1. The SAFJC is designed to bring together a multidisciplinary
team of professionals in a collaborative effort to provide victims of domestic abuse, sexual assault,
human trafficking, child and elder abuse greater support and accessibility to services and resources
in one location. This collaborative effort will make the entire process of reporting less intimidating
and more efficient for everyone involved.
INTENT
The SAFJC plans to offer comprehensive legal and counseling services to vulnerable adults and
children. In the near future, the SAFJC will offer links to Juvenile, Family and Criminal courts,
as well as access to advocates and child protective services workers.
Working in a synergistic fashion, the partnership of professionals at the SAFJC seeks to reduce
incidents of domestic abuse, sexual assault, human trafficking and elder abuse in Santa Ana. The
pursuit ofjustice will be better served and the cycle of violence more easily broken by the increased
proficiency of police investigations and criminal prosecutions resulting from this initiative.
PURPOSE
This Partnership Agreement sets forth the basic terms under which County of Orange Social
Services Agency ("Participating Partner") will voluntarily provide services to, and participate in,
the SAFJC, consistent with the goals and objectives stated herein and in the Family Justice Center
Operations Manual, attached hereto as Exhibit 2 ("Operations Manual').
TERMS
A. CITY OBLIGATIONS.
The City agrees to provide the Participating Partner the following at no cost to the Participating
Partner, except as specifically provided herein:
1. Provide work office space on the Third Floor at the Santa Ana Police Deparhneni
("Premises") to County of Orange Social Services Agency on an agreed upon schedule
The Premises will include assigned work areas, use of office furniture, telephones,
computers, utilities and general office supplies.
2. Access to photocopy machine and fax machine for necessary and reasonable use.
3. Use of the Premises includes access to and use of the waiting room, interview room and a
reception area.
4. Access cards to all Participating Partner staff for access to the Third Floor only.
5. Parking.
6. Comply with provisions of California Penal Code Section 13750.
7. The City of Santa Ana shall indemnify, defend and hold harmless the County of Orange,
its officers, employees and agents, from and against all liability, damages, expenses or
costs of any kind arising from the negligence or misconduct of the City of Santa Ana's
personnel, employees, invitees, volunteers or contractors.
B. PARTICIPATING PARTNER OBLYGATIONS.
1. Participating Partner agrees to participate in an orientation prior to provision of services
at SAFJC.
2. Collaborate with SAFJC Director to provide services to victims of Domestic Violence,
Sexual Assault, Human Trafficking, Child or Elder Abuse.
3. Designate appropriate staff to provide services based on mutual agreement.
4. Make appropriate service referrals consistent with the mission of the SAFJC.
5. Collaborate with SAFJC on aggregate data that does not include personally identifiable
information.
6. Collaborate with SAFJC Director to develop and improve Standard Operating Procedures
for all co -located Agencies.
7. Attend and participate in administrative meetings as appropriate.
8. Take reasonable care of the assigned office space, equipment and common areas.
9. Promptly report, in writing, any loss or damage in any of the areas at the Premises to the
SAFJC.
10, Abide by the rules and regulations set forth in the Operations Manual and as set out in
California Penal Code Section 13750.
11. Indemnify, defend and hold harmless the City, its officers, employees and agents, from and
against all liability, damages, ex enses or costs of any kind arising from the ne Nonce or,
misconuct o the Pa ieipating Partner's personnel, employees, invitees volunteers or
contractors.
12. Provide any necessary reasonable modifications and/or effective communication to
recipients of their services. The Participating Partner shall be responsible for compliance
with the Americans with Disabilities Act and California accessibility laws in the operation
of its service(s).
13. Participating Partner will be responsible only for the architectural barriers in their
workspace. The City will be responsible for any architectural barriers on the Third floor of
the SAFJC outside of the Participating Partner's workspace.
OTHER PROVISIONS.
The parties further agree as follows:
1. This Agreement does not create any employment, tenancy or agency relationship between
the City and the Participating Partner or any of its officers, employees, volunteers, agents
or contractors.
2. The City may unilaterally terminate this Agreement upon 30 days written notice, or less
time if extraordinary circumstances exist requiring immediate termination of Participating
Partner's activities at the SAFJC.
3. Participating Partner may terminate this Agreement upon 30 days written notice to the City.
4. Upon termination of this Agreement, Participating Partner shall promptly surrender the
Premises, all access cards and shall surrender the Premises in a clean and tidy condition
including the removal of all Participating Partner's items other than property owned by the
City and the Santa Ana Police Department.
5. Participating Partner shall repair or be liable for the costs of any damage caused to the
SAFJC by its personnel, employees, volunteers, agents or contractors.
6. The County is self -insured for liability to $5M per claim and $20M for Workers
Compensation.
7. Participating Partner shall, throughout the term of this Agreement, maintain all necessary
licenses, permits, approvals, waivers, and exemptions necessary for the provision of the
services hereunder and required by the laws and regulations of the United States, the State
of California, the City of Santa Ana and all other governmental agencies. Participating
Partner shall notify the City immediately and in writing of its inability to obtain or maintain
such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause
for termination of this Agreement.
8. The City shall have the right to enter and inspect the Premises, and to change the assigned
Premises, as it deems necessary with no less than 5 days' notice to the Participating Partner.
9. This Agreement has been executed and delivered in the State of California and the validity,
interpretation, performance, and enforcement of any of the clauses of this Agreement shall
be determined and governed by the laws of the State of Califomia. Both parties further
agree that Orange County, California, shall be the venue for any action or proceeding that
may be brought or arise out of, in connection with or by reason of this Agreement.
10. Any notice, tender, demand, delliv_m, or other communication,pursi; 14 his Agreennont,
'as tall be in writing and shall be deemed to be properly given if delivered in person or mailed
by first class or certified mail, postage prepaid, or sent by fax or other telegraphic
communication in the manner provided in this Section, to the following persons:
11. Contractor shall not assign any employee, agent, subcontractor or volunteer to provide
services pursuant to this Agreement, if it is known that the employee, agent, subcontractor
or volunteer is required to register as a sex offender under California Penal Code Section
290 et seq, has a conviction for any crime of moral turpitude, has a conviction for a sexual
based crime, has a conviction for a violent felony as defined in California Penal Code
Section 667.5(c), or has a conviction for a serious felony as defined in California Penal
Code Section 1192.7(c). Disqualifying convictions include but are not limited to, violations
of California Penal Code Sections 37,128, 136.1 with Section 186.22,187,190-190.4 and
192(a), 205, 206, 207-209.5, 211, 212, 212.5, 213, 214, 215, 218-219, 220, 236.1(b) or
236.1(c), 243.4, 261, 261.5, 273.5, 262, 264.1, 266, 266c, 266h, 266i, 266j, 267, 269, 272,
273a, 273ab, 273d, 285, 286, 288, 288a, 288.2, 288.3, 288.4, 288.5, 288.7, 289, 290, 311.1,
311.2, 311.3, 311.4, 311.10, 311.11, 314, 347(a), 368, 417(b), 451(a),518 with 186.22,
647.6, 653f(c), 664 and 187, 667.5(c), 18745, 18750, or 18755, 12022.53, 11418(b)(1) or
(b)(2); Business and Professions Code Section 729.
To City:
Clerk of the City Council
City of Santa Ana
20 Civic Center Plaza (M-30)
P.O. Box 1988
Santa Ana, CA 92702-1988
Fax: 714- 647-6956
To Participating Partner:
County of Orange Social Services Agency
500 North State College Boulevard
Orange, CA 92868
Each undersigned represents and warrants that its signature herein below has the power, authority
and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify
City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in
the event that such authority or power is not, in fact, held by the signatory or is withdrawn.
The above stated conditions are understood and agreed upon by the undersigned.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first ----fte--
a ove wrin.
ATTEST:
\7l
Daisy Gomez
Clerk of the Council
APPROVED AS TO FORM:
SONIA R. CARVALHO
City Attorney
By:
Tamara Bogosian
Assistant City Attorney
CITY OF SANTA ANA
Kristine Ridge
City Manager
By: Debra Baetz - / I
Title: Director, SoY al Sekices Agency
RECOMMENDED FOR APPROVAL:
DAV LENTIN
ief of Police
10113/2020 Codes Display Text I Exhibit 1
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11f LEGISLATIVE INFORMATION
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PENAL CODE -PEN
PART 4. PREVENTION OF CRIMES AND APPREHENSION OF CRIMINALS [11006-14315] ( Part 4 added by Stats. 1953.
Ch. 1385.)
TITLE 5.3. Family Justice Centers and Multidisciplinary Teams [13750-13753] ( Heading of Title 5.3 amended by Stats.
2018, Ch. 802, Sec. 1.)
CHAPTER 1. Family Justice Centers 113750-13753] ( Chapter 1 heading added by Stats, 2018, Ch. 802, Sec. 2. )
13750. (a) A city, county, city and county, or community -based nonprofit organization may each establish a
multiagency, multidisciplinary family justice center to assist victims of domestic violence, sexual assault, elder or
dependent adult abuse, and human trafficking, to ensure that victims of abuse are able to access all needed
services in one location in order to enhance victim safety, increase offender accountability, and improve access to
services for victims of domestic violence, sexual assault, elder or dependent adult abuse, and human trafficking.
(b) For purposes of this title, the following terms have the following meanings:
(1) "Abuse" has the same meaning as set forth in Section 6203 of the Family Code.
(2) 'Domestic violence" has the same meaning as set forth in Section 6211 of the Family Code.
(3) "Sexual assault' means an act or attempt made punishable by Section 220, 261, 261.5, 262, 264.1, 266c, 269,
285, 286, 287, 288, 288.5, 289, or 647.6, or former Section 288a.
(4) "Elder or dependent adult abuse" means an act made punishable by Section 368.
(5) "Human trafficking" has the same meaning as set forth in Section 236.1.
(c) For purposes of this title, family justice centers shall be defined as multiagency, multidisciplinary service centers
where public and private agencies assign staff members on a full-time or part-time basis in order to provide
services to victims of domestic violence, sexual assault, elder or dependent adult abuse, or human trafficking from
one location in order to reduce the number of times victims must tell their story, reduce the number of places
victims must go for help, and increase access to services and support for victims and their children. Staff members
at a family justice center may be comprised of, but are not limited to, the following:
(1) Law enforcement personnel.
(2) Medical personnel.
(3) District attorneys and city attorneys.
(4) Victim -witness program personnel.
(5) Domestic violence shelter service staff.
(6) Community -based rape crisis, domestic violence, and human trafficking advocates.
(7) Social service agency staff members.
(8) Child welfare agency social workers.
(9) County health department staff.
(10) City or county welfare and public assistance workers.
(11) Nonprofit agency counseling professionals.
(12) Civil legal service providers.
(13) Supervised volunteers from partner agencies.
(14) Other professionals providing services.
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(d) Nothing in this section Is Intended to abrogate existing laws regarding privacy or information sharing. Family
justice center staff members shall comply with the laws governing their respective professions.
(e) Victims of crime shall not be denied services on the grounds of criminal history. No criminal history search shall
be conducted of a victim at a family justice center without the victim's written consent unless the criminal history
search is pursuant to a criminal investigation.
(f) Victims of crime shall not be required to participate in the criminal justice system or cooperate with law
enforcement in order to receive counseling, medical care, or other services at a family justice center.
(g) (1) Each family justice center shall consult with community -based domestic violence, sexual assault, elder or
dependent adult abuse, and human trafficking agencies in partnership with survivors of violence and abuse and
their advocates in the operations process of the family justice center, and shall establish procedures for the ongoing
input, feedback, and evaluation of the family justice center by survivors of violence and abuse and community -
based crime victim service providers and advocates.
(2) Each family justice center shall develop policies and procedures, in collaboration with local community -based
crime victim service providers and local survivors of violence and abuse, to ensure coordinated services are
provided to victims and to enhance the safety of victims and professionals at the family justice center who
participate in affiliated survivor -centered support or advocacy groups. Each family justice center shall maintain a
formal client feedback, complaint, and input process to address client concerns about services provided or the
conduct of any. family justice center professionals, agency partners, or volunteers providing services In the family
justice center.
(h) (1) Each family justice center shall maintain a client consent policy and shall be in compliance with all state and
federal laws protecting the confidentiality of the types of information and documents that may be in a victim's file,
including, but not limited to, medical, legal, and victim counselor records. Each family justice center shall have a
designated privacy officer to develop and oversee privacy policies and procedures consistent with state and federal
privacy laws and the Fair Information Practice Principles promulgated by the United States Department of
Homeland Security. At no time shall a victim be required to sign a client consent form to share information In order
to access services.
(2) Each family justice center is required to obtain informed, written, reasonably time limited, consent from the
victim before sharing information obtained from the victim with any staff member or agency partner, except as
provided in paragraphs (3) and (4).
(3) A family justice center is not required to obtain consent from the victim before sharing information obtained
from the victim with any staff member or agency partner if the person is a mandated reporter, a peace officer, or a
member of the prosecution team and Is required to report or disclose specific information or incidents. These
persons shall inform the victim that they may share information obtained from the victim without the victim's
consent.
(4) Each family justice center Is required to inform the victim that Information shared with staff members or
partner agencies at a family justice center may be shared with law enforcement professionals without the victim's
consent if there is a mandatory duty to report, or the client is a danger to himself or herself, or others. Each family
justice center shall obtain written acknowledgment that the victim has been informed of this policy.
(5) Consent by a victim for sharing information within a family justice center pursuant to this section shall not be
construed as a universal waiver of any existing evidentiary privilege that makes confidential any communications or
documents between the victim and any service provider, including, but not limited to, any lawyer, advocate, sexual
assault or domestic violence counselor as defined In Section 1035.2 or 1037.1 of the Evidence Code, human
trafficking caseworker as defined in Section 1038.2 of the Evidence Code, therapist, doctor, or nurse. Any oral or
written communication or any document authorized by the victim to be shared for the purposes of enhancing safety
and providing more effective and efficient services to the victim of domestic violence, sexual assault, elder or
dependent adult abuse, or human trafficking shall not be disclosed to any third party, unless that third -party
disclosure is authorized by the victim, or required by other state or federal law or by court order.
(i) An individual staff member, volunteer, or agency that has victim information governed by this section shall not
be required to disclose that information unless the victim has consented to the disclosure or it is otherwise required
by other state or federal law or by court order.
(j) A disclosure of information consented to by the victim in a family justice center, made for the purposes of clinical
assessment, risk assessment, safety planning, or service delivery, shall not be deemed a waiver of any privilege or
confidentiality provision contained in Sections 2263, 2918, 4982, and 6068 of the Business and Professions Code,
the lawyer -client privilege protected by Article 3 (commencing with Section 950) of Chapter 4 of Division 8 of the
Evidence Code, the physician -patient privilege protected by Article 6 (commencing with Section 990) of Chapter 4
of Division 8 of the Evidence Code, the psychotherapist -patient privilege protected by Article 7 (commencing with
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Section 1010) of Chapter 4 of Division 8 of the Evidence Code, the sexual assault counselor -victim privilege
protected by Article 8.5 (commencing with Section 1035) of Chapter 4 of Division 8 of the Evidence Code, or the
domestic violence counselor -victim privilege protected by Article 8.7 (commencing with Section 1037) of Chapter 4
of Division 8 of the Evidence Code.
(Amended by Stats. 2018, Ch. 423, Sec. 120. (SB 1494) Effective January 1, 2019.)
13751 Each family justice center established pursuant to subdivision (a) of Section 13750 shall maintain a formal
training program with mandatory training for all staff members, volunteers, and agency professionals of not less
than eight hours per year on subjects, Including, but not limited to, privileges and confidentiality, Information
sharing, risk assessment, safety planning, victim advocacy, and high -risk case response.
(Added by Stars. 2014, Ch. 85, Sec. 1. (AS 1623) Effective January 1, 2015.)
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Exhibit 2
SANTA ANA FAMILY JUSTICE CENTER
OPERATIONS MANUAL
60 Civic Center Plaza, Third Floor
Santa Ana California 92701
The Operations Manual for the Santa Ana Family Justice Center is designed to assist the domestic
violence professionals working on -site at 60 Civic Center Plaza Third Floor Santa Ana California,
by providing basic information about the day-to-day operations and procedures.
We acknowledge the vision and leadership of the founders of the Santa Ana Family Justice Center
and offer special thanks and recognition to them and other Family Justice Centers, for sharing their
operations manuals as a model for our manual. We are grateful to the individuals who have
provided their comments and feedback.
Please send your suggestions to the Director of the Santa Ana Family Justice Center, 60 Civic
Center Plaza Santa Ana, CA 92701.
TABLE OF CONTENTS
Vision, Mission, and Objectives......................................................................................................4
OrganizationalChart .......................................................................................................................5
Organizational Responsibilities......................................................................................................6
Hoursof Operation.........................................................................................................................9
ClientServices..............................................................................................................................10
SecurityPlan ..................................................................................................................................I
I
Emergency Evacuation Plan.........................................................................................................13
ResponsePlan ................................................................................................................................14
Violent Incident Response Plan.....................................................................................................15
Client Emergency Protocol...........................................................................................................16
TarasoffWarning...........................................................................................................................19
NewStaff Orientation....................................................................................................................21
Internships and Volunteers............................................................................................................22
AppearanceGuidelines..................................................................................................................23
Site Visitor Protocol/Tours...........................................................................................................24
Community Conference Rooms....................................................................................................25
PlayroomGuidelines....................................................................................................................26
GrievanceBy Client.....................................................................................................................27
Conflict Resolution Policy...................................................................................28
ParkingPlan...................................................................................................................................29
Mail, Cleaning, Copy and Fax.....................................................................................................30
Policy and Procedure Change.......................................................................................................31
Family Justice Center Supporting Documents..............................................................................32
3
Vision
Our vision is to provide a safe location where professionals work together to meet the needs of
survivors, protect survivors from further abuse, while promoting self-sufficiency and effectively
break the cycle of violence.
Mission
A one -stop center for survivors of domestic violence, sexual assault, child abuse, human
trafficking and elder abuse. By housing a multidisciplinary team of professionals in one place to
provide coordinated services and support to victims. Reducing the amount of time and number of
locations victims have to go to tell their story and obtain the help they so desperately need. Above
all, the Santa Ana Family Justice Center (SAFJC) is committed to breaking the cycle of violence.
Objectives
The SAFJC will work in a united effort to achieve the following objectives:
❑ Reduce the number of unreported domestic violence cases;
❑ Ensure domestic violence perpetrators are prosecuted; r-c"
❑ Provide help and resources to children exposed to domesticeEPiviolence, sexual assault,
child abuse, elder abuse and human trafficking, isEpj
❑ Offer counseling services to victims of domestic violence, sexual assault, child abuse,
elder abuse and human trafficking; iSEP;
❑ Offer appropriate legal support (filling out court required forms) to victims of
domestic violence, sexual assault, child abuse, elder abuse and human trafficking; [sEr
❑ Reduce recidivism and homicides sEv.
SANTA ANA FAMILY JUSTICE CENTER ORGANIZATIONAL CHART
ORGANIZATIONAL RESPONSIBILITIES
Creation of Santa Ana Familv Justice Center
In June 2019, the Mayor and City Council of the City of Santa Ana unanimously passed an
ordinance creating the Family Justice Center Department of the City of Santa Ana under the
leadership of the Santa Ana Police Department (SAPD) and direction of the City Manager. The
ordinance also created a Family Justice Center Steering Committee to assist the City Manager with
long-term planning. In December 2019, the Santa Ana Police Department subsequently appointed
Maria E. Fier ro, as the Director of the Santa Ana Family Justice Center Department (SAFJC).
Steering Committee
The SAFJC Steering Committee consists of Santa Ana Police Department Chief of Police, Deputy
Chief of Investigations, the Commander of the Criminal Investigation Division and the Director
of the SAFJC. The role of the Steering Committee is to assist the Mayor and City Council by
developing operational guidelines, a long-term strategic plan, and provide recommendations for
programs, priorities, and staffing levels for the SAFJC.
SAFJC Administrative Team
The Administrative Team consists of the following personnel
❑ Commander of the Criminal Investigation Division (SAPD)
❑ Director 'EPISAFJC
❑ Receptionist
The responsibilities of the Administrative Team include but are not limited to: managing the day-
to-day operations of the SAFJC; ensuring clients receive requested information and services;
coordinating site visitors; assisting in the implementation of goals and objectives of SAFJC grants;
coordinating the development of policies and procedures; developing and supervising the
volunteer program and training materials; using resources and facilities, and serving as liaisons to
other on -site governmental and community partners. Volunteer Administrators assist with the
Volunteer Program and day-to-day operations. A' SAFJC Staff work closely with the Site
Committee to handle day-to-day operational and policy issues. The Site Committee works closely
with on -site Community Partners and Community Leaders to implement the goals and objectives
of the Strategic Plan..."C
Site Committee
The Site Committee provides leadership and direction for the overall day -to- day management of
the SAFJC. The Site Committee actively participates and works with Community Partners at the
monthly Community Partners Meeting and Quarterly Strategic Planning Meetings. The Site
Committee consists of the following representatives:
❑ SAFJC Director rci
❑ SAPD Investigation Bureau Deputy Chief
❑ SAPD Criminal Investigation Division Commander
Santa Ana Police Department
SAPD's Domestic Violence and Elder Abuse Units are co -located at the SAFJC. The unit consists
of commander, sergeants, detectives and support staff.
Community Partners
The Community Partners' will meet quarterly. The SAFJC Director and SAPD's Criminal
Investigation Division Commander co-chair the committee. On -site Community Partners meet
once a month with the Site Committee to share information, discuss new issues and policies, and
implement the goals and objectives of the SAFJC.
SAFJC's on -site Community Partners include:
Adult Protective Services
CalWorks
Casa De La Familia
Children and Family Services
Community Legal SoCal
Hmnan Options
Mexican Consulate
Orange County Department of Child Support Services
Santa Ana Police Department
Waymakers
Women's Transitional Living Center (WTLC)
4GIRLS
Family Justice Center Volunteers
Under the Supervision of the SAFJC Director and the Volunteer Program
Administrator/Coordinator, SAFJC Volunteers help with the day-to-day operations of the Center.
Primary duties include assisting clients seeking information and services at the SAFJC.
7
Off -Site Community Partners and Advisors
SAFJC's off -site Community Partners include:
Crime Survivors
Eli Home
Get Safe
New Star
Project Youth
Youth Shelter
Off -site Partners and advisors meet bi-annually with the Site Committee and on -site Partners.
HOURS OF OPERATION
SAPD's business hours are 7:30 a.m. to 5:30 p.m., Monday through Friday.
SAFJC's business hours are 8:00 a.m, to 5:00 p.m., Monday through Friday, except on City -
approved holidays.
CLIENT SERVICES
The SAFJC provides client services to victims of family violence including domestic violence,
child abase, sexual assault and elder abuse that primarily occur within the County of Orange.
Jurisdictional Issues
Clients who live within the County of Orange and who are seeking services related to family
violence are eligible for services at the SAFJC.
Clients who live outside the County of Orange and who are seeking services related to family
violence, may or may not be eligible for services for a number of reasons including but not limited
to jurisdictional issues, availability of services or because of a conflict. It is the policy of the SAFJC
to never turn a client away without some form of assistance, including providing information
and/or referrals. Every effort will be made to assist clients in need of services by providing
information about the SAFJC, the legal system, and referrals to off -site partners and directions.
10
SECURITY PLAN
CONFIDENTL4L'16
(Not to be disseminated to the public; not a public record)
The following security procedures shall be maintained by the SAFJC in an effort to provide a safe
and secure environment
Staff Policv
Staff at the SAFJC will be required to wear their identification card or temporary identification
card in a visible location at all times while on the premises.
All visitors will be required to display their visitor identification card in a manner that is easily
visible on their outermost garment. There should never be anyone inside the SAFJC without a
visible identification card. If anyone is seen without a visible identification card, it is the
responsibility of the SAFJC staff to stop this person and ensure they obtain the proper identification
card immediately.
Community Partners are responsible for providing the SAFJC Director or Manager of Client
Services written/email notice of any new staff (employee, volunteer, intern and/or staff) within ten
(10) days of their commencing work at the SAFJC.
It is the responsibility of each staff member of the SAFJC to ensure this policy is followed.
Visitor Policv
A visitor is any individual who is not receiving services or meeting with any on -site SAFJC staff
member or community partner. All visitors are required to check -in with the front desk and sign
the visitor log and a confidentiality agreement that will be provided to them.
If the visitor has a scheduled appointment, the front desk shall do the following:
1. Notify the appropriate SAFJC staff representative of visitor arrival. sEr,
2. Issue a Visitor identification card. scpol
3. Advise the visitor to remain in reception area until the arrival of thesEP,-SAFJC staff
representative unless other specific arrangements are made. 111.
17
If the visitor does not have a scheduled appointment, the front desk shall do the following::
1..Evaluate the visitor's request., -c
2. Notify appropriate personnelsEg
3. Issue a visitor identification card if SAFJC Staff agrees to meet with visiting individual ,S- P!
4. Advise the visitor to remain in reception area until the arrival of the SAFJC staff
representative.
At the conclusion of all appointments, visitors will need to return to the front desk for parking
validation, if appropriate. If the visitor is not returning for parking validation, SAFJC staff should
notify the front desk that the visitor has left the building.-
11
Floor Access
The SAFJC will be located on the 3`a floor at SAPD. All SAFJC staff, community partners and
volunteers will have access to the Yd floor only. SAFJC Volunteers and Volunteer Supervisors
will have access to the 3'a floor, unless otherwise assigned. Each partner will be provided a special
keyeard.
All visitors and members of the general public unless escorted by SAFJC staff, will only have
limited access to the 3' floor at the SAPD. sEPI Limited access means that while SAFJC staff may
have access to certain floors, it does not mean they have access to any information and/or records.
All SAFJC staff acknowledge and recognize that existing laws restrict access to certain records
and information. In order to accomplish the goals of the SAFJC, the highest level of confidentiality
and security must be strictly maintained. As such, all SAFJC staff agrees to honor the
confidentiality rights of clients and corrununity partners.
Identification Cards
Every person working in the SAFJC will be issued an identification card
12
EMERGENCY EVACUATION PLAN
CONFIDENTIADSU
(Not to be disseminated to the public; not a public record)
In the event of an emergency or when requested to do so, SAFJC occupants will follow the
emergency plan mandated by Building Management. The Director will work to assist with the
implementation of that plan.
As requested by Building Management, SAFJC staff will participate in an annual fire drill which
is a requirement for everyone working in the building.
Each floor may be assigned a floor warden and SAFJC staff shall follow the direction of their
designated floor warden.
13
(Not to be disseminated to the public; not a public record)
The Santa Ana Family Justice Center is a one -stop justice and service center for victims of family
violence and their children. To enhance the safety of clients, children and staff at the SAFJC, no
defendants or suspects will be provided access to or services at the SAFJC.
A limited criminal background check will be conducted to determine if a person seeking services
has any local pending domestic violence (DV)/elder abuse (EA) case, restraining orders or
warrants. Persons listed as suspects with pending DV/EA, sexual assault, child abuse cases,
restraining orders or warrants will be referred to the SAFJC Director or Criminal Investigation
Division Commander at SAPD. Factors to be reviewed include but are not limited to the following:
❑ Type of services requested isEPi
❑ Date of the prior domestic violence incident(s) sEPj
❑ Type and date of warrant LsEPI
❑ Status of the criminal case !sEPj
❑ Status of restraining and/or protective orders -LI
❑ Prior history of victimization Li
❑ Consideration of dominant aggressor "Ll
❑ Risk to clients and/or staff FSEpbenerally, any person listed as a suspect will not be offered
services if the offense occurred within the prior year. 56bepending on the circumstances, the
SAFJC may declare a conflict, decline to provide services, provide limited services, provide
referrals for services to nearby agencies and/or seek law enforcement intervention when
appropriate. In the event of a conflict, SAFJC staff wilt: Ci
ISHPII
❑ Discreetly advise the client of the conflict and/or a warrant (To assist with warrant
disclosure see Attachment F) s P!
❑ Provide referral to nearby agencies sEPj
❑ Provide appropriate literature, brochures and/or directions sE_aj
❑ Answer any questions and/or concerns in a respectful and patient sEPimanner tsEP
14
m
VIOLENT INCIDENT REPONSE PLAN
CONFIDENTIALsEP
(Not to be disseminated to the public; not a public record)
Due to the design of the SAFJC, most incidents involving violent individuals may occur in or
around the reception area. The following procedure is designed to address individuals who may
pose a threat to staff at the SAFJC: F'Li
❑ Immediately notify a Domestic Violence Sergeant at SAPD
Medical Emergencies
In the event of a medical emergency, SAFJC staff should immediately notify the following
individuals:
❑ SErj If danger is imminent, call 911; thereafter, contact the following: Criminal
Investigation Division Commander or Director of SAFJC. If the Commander or
Director is unavailable or other assistance is needed, call Deputy Chief of
Investigation Bureau.
15
CLIENT EMERGENCIES
Client emergencies involving violent incidents, medical emergencies and/or suicidal ideation may
occur at the SAFJC. These types of emergencies require staff, community partners, and volunteers
to follow established protocols and utilize standard emergency codes.
As in hospitals and other facilities, the following codes will be used to identify emergencies inside
the SAFJC:
❑ Code Red: FireEr
❑ Code Blue: Client requiring emergency medical care/CPR sEr`
❑ Code Green: Dangerous client or situation requiring assistance sEv
❑ Code Pink: Child emergency requiring medical ass istance/CPR' P;
❑ Code Yellow: Suicidal client isEP;
o Client Verbalizing Suicidal Ideation: !46"Suicidal Ideation" is defined by the
Vocabulary of Loss: A Glossary of Suicide Related Terminology as, "thoughts
about completing suicide." gc,'Expressions of suicidal thoughts must always be
taken seriously
❑ Code Purple: High profile and/or high risk clients.
If a client comes to the SAFJC and makes a statement regarding suicide or of harming herself/
himself, immediate and careful attention must be given to any signs or indications of what the
client is thinking. Verbal clues may include: I-C111
❑ "I wish I were dead" iSEvi
❑ "All of my problems will end soon" SEP
❑ "Everyone will be better off without me" ci
❑ "No one can do anything to help me" SEvj
The client may also report a history of prior suicide attempts, drug and/or alcohol abuse, or physical
abuse or changes in appetite, appear to be deteriorating physically or in appearance, or appear to
being giving away belongings in preparation for completing a suicidal act. IIL
A useful acronym is SIG E CAPS: I1-ci
S: Change in Sleep ISVII
I: Loss of Interest and pleasure.
G: Guilt
16
E: Loss of Energysvl`
C: Not able to ConcentraterSU
A: Change or loss of Appetite-c i
P: Psychomotor retardation or agitation
S: Suicidal Ideation
The client's mood and feelings should be observed. They may be sad, express feelings of
helplessness, or guilt, but may also express hostility or mood changessEP11
High risk factors for suicide include:
❑ Bereavement or loss FUl.
❑ Humiliation or disgrace [171.
s7Pi
❑ Family history of suicide .-L"
❑ Suicidal preoccupation and talk,gry
❑ Well defined plans for suicide r-ci
❑ Persistence of sadness even when other symptoms of depression are sEPigetting better
To assist the client who is expressing suicidal ideation, immediately contact: ., -Li
❑ Criminal Investigation Division Commander or the SAFJC Director"Ci
❑ Do not leave the client alone. F'cl
If no one is available to make this assessment, contact the Duty Commander
If there is an imminent credible threat of suicide: sEri
❑ Call 911 immediately. 4Evi
❑ Alert SAFJC Director.
In all cases of emergencies or unusual occurrences immediately notify: sE_aj
❑ The SAFJC Director. sEr
❑ Any available Sergeant or Commander at SAPD.,dcl
❑ If the client voluntarily requests to go to a mental health center and needs transportation, call
SAPD's non -emergency line at (714) 245-8665.
17
To maximize staff and client safety,also consider the following:
g: lsEp,
❑ The person calling 9 t 1 should not be in the same room with the client. r C
❑ Remove all other clients from the lobby. sEv
❑ Encourage staff not involved with the incident to remain in their assigned work areas.
"Li ❑ Advise responding officers of floor plan and alternative exits. sEP
❑ Be prepared to give the officers a description of the client in crisis. sCi soon as
possible, prepare a SAFJC Incident Report. (See Attachment B)'SEp
IN
TARASOFF WARNING
The Tarasoff decision deals with responsibility of the psychotherapist to warn victims of potential
violence by clients. Simply stated, this means that the psychotherapist -patient privilege is
overshadowed by the therapist's responsibility to warn an intended victim.
General legal requirements for Tarasoff warnings:
1. The duty to wain arises when the therapist determines, or pursuant to standards of the profession
should determine, that the patient presents a serious danger to another. If a patient threatens
physical violence against someone, the threat must be a serious one and the victim or victims must
be reasonably identifiable. Some examples of when a victim is "reasonably identifiable" include:
a) the victim is specifically named by patient (ex. Bob Smith of 123 Sesame Street); b) the victim
is easily identifiable by their relationship to the patient (ex: my mother, brother, employer,
colleague, competitor, etc.); or c) other easily recognizable trait (ex.: the Mayor, my congressman,
the anchor for the Channel 22 5 p.m. news hour). In order to discharge the duty to warn, the
therapist must make reasonable efforts to communicate the threat to the victim or victims and must
notify a law enforcement agency.
Persons to be notified in a Tarasoff situation must include the intended victim and the police. The
therapist must take all necessary steps to warn the victim of the circumstances such as attempting
to contact the potential victim by telephone and/or letter. This may include telling other persons
who are in a position to warn the victim. It is reasonable to provide the name and address of the
client making the threats and the nature of the violence the client has threatened. It is not
permissible to provide the police or the victim access to confidential patient records without a valid
court order.
Serious consideration should be given to initiating a 72-hour involuntary evaluation hold pursuant
to Welfare & Institutions Code 5150.
Once a decision has been made as to how the situation will be handled clinically, it should be
documented. The therapist needs to document what information was disclosed, to whom, when
and why.
The name and location of the law enforcement agency contacted and the name and badge number
of the officer must also be documented.
A written incident report must always be completed by clinical staff and distributed through
appropriate channels when a Tarasoff warning has taken place. This report would include the name
,of the staff member issuing the warning, the name of the supervisor and any other persons involved
in the decision, as well as the circumstances surrounding the warning.
The report must indicate that:
1. The patient communicated to the therapist a threat of physical violence.
2. The threat was serious.
19
3. The reason(s) why the victim(s) were reasonably identifiable. The report must be provided to
Criminal Investigation Division Commander within one week of the incident or as soon as possible
but not later than one week.
If a therapist makes a Tarasoff warning by making reasonable efforts to communicate the threat to
the victim/s and to a law enforcement agency, the therapist is immune from suit by the victim/s
even if the victim is subsequently injured. Civil Code § 43.92(b). Moreover, such disclosures are
authorized by law, Welfare & Institutions Code §5328(r) and do not breach client/therapist
confidentiality rules.
20
NEW STAFF ORIENTATION
Orientation for new staff members will be held on first Monday of each month sEr�(See Attachment
D)
Community Partners are responsible for providing the SAFJC Director notice of any new staff
member within five (5) business days of their commencing work at the SAFJC. Community
Partners are responsible for insuring any new staff attends the New Staff Orientation.
21
INTERNSHIP & VOLUNTEER PROGRAMS
The SAFJC offers volunteer opportunities and student internship programs for individuals seeking
hands-on experience with On -Site Community Partners. All individuals who work at the SAFJC,
including volunteers and intems are subject to a background check and must sign a confidentiality
statement.
Volunteer Program
Individuals interested in volunteering at the SAFJC should contact the Volunteer Administrator.
Victim Advocacy And Support
Undergraduate and graduate students seeking to gain work experience in our advocacy program
and/or in a clinical setting should contact the SAFJC Director.
Interpreter Program
Individuals seeking to provide interpreting services should contact the SAFJC Director.
Business Majors
Students seeking a business project for educational purposes, should contact the SAFJC Director.
22
DRESS CODE
SAFJC staff shall maintain a professional appearance and attire. Staff should:
❑ Dress in clean professional clothing. rLl
❑ Maintain personal hygiene. r-C"
SAFJC staff are prohibited from wearing the following types of attire: Tank tops, midriff tops,
halter tops, biker shorts or workout clothing, ripped or shear clothing, clothing that bears a sexually
suggestive, obscene, or profane symbol or word, clothing that bears gang affiliation or symbols,
flips -flops or thongs. If in doubt, ask or don't wear it. ','61
23
SITE VISITOR PROTOCOL
All requests to visit the SAFJC should be directed to the SAFJC Director.
SAFJC presentations and tours will be conducted each month on Tuesdays from 1:00p.m. to 2:00
p.m. and tours from 2:00 p.m. to 3:00 p.m.
Special requests for out-of-town visitors will be evaluated by the Director to assess:
❑ Nature and length of visit I-Ci
❑ Number of visitors .-LI.
❑ Availability of SAFJC Staff and Community Partners r-C
❑ Availability of meeting space "Li
24.
COMMUNITY CONFERENCE ROOMS
Conference rooms are available at the SAFJC for the reasonable use by SAFJC staff and for
meetings associated with SAFJC operations.
In order to reserve a conference room: MEPi
❑ Contact Yd floor receptionist sE
❑ Fill out Request for Conference Room form and include: room, floor, date, time, number
of participants, contact person and contact number) MEP!
Conference Room Audio / Visual
Use of audio/visual equipment must be coordinated in advance. The SAFJC does not have on -site
technical assistance to assist with AV equipment. Staff must always be available to assist clients
seeking services and SAFJC operations.,dc � (See Attachment A)
Guidelines for Visitors Using Conference Rooms
❑ Turn cell phones off or place them on vibrate mode. MEF
❑ Step out to the lobby or hallway if you mast take a call. MEPj
❑ Do not enter restricted areas of the SAFJC. MEp
❑ Return conference room to the original configuration after the MEPmeeting. MEPj
❑ Clean conference room after meeting. ,sEpj
❑ Provide own food and beverages. MEPj
❑ Honor the privacy and confidentiality of clients using services. Whatever is seen or
heard during the visit cannot be shared or disclosed. MEv"
❑ Close the doors during the meeting. ML"
❑ Wear ID or visitor nametag at all times.
Parking will not be validated 14ir less arrangements have been made prior to the
meeting/conference sErand approved by the SAFJC Director or SAPD,Criminal Investigation
Division Commander. ,mp,,,
25
CHILDREN'S PLAYROOM GUIDELINES
The goal of the children's playroom is to provide a physically and emotionally safe play
environment that recognizes the developmental, emotional and social needs of children and to
provide supervision and play activities for children whose parents are receiving SAFJC services.
The playroom should be set up and maintained with materials that are age -appropriate for the
children present. 'The playroom should not have any toys/objects that are small enough to be
choked on or swallowed. Toys should all be cleaned and disinfected on a regular basis. Volunteers
should make sure the playroom is clean and all toys are put away at the end of their shift. ' Pl
Volunteers are encouraged to engage children in play and craft activities during their time in the
playroom. Attention should be given to determining and monitoring the special needs of each
child. T'
Children should never be left alone in the playroom. If a child needs assistance using the restroom,
the volunteer is instructed to get another volunteer or a staff member to supervise the playroom
while he/she is absent. sEa
When children leave the playroom, they should take their personal belongings with them. Fs161
Every effort should be made to ensure the playroom is a healthy environment. If the volunteer
determines a child is sick, the volunteer is instructed to locate the child's parent and request the
parent take the child out of the playroom. sErj
The playroom should promote safe interactions between children. If a child endangers the safety
of another child in the playroom, volunteers are instructed to locate the child's parent and request
the parent/guardian take the child out of the playroom. r-ci
TO
GRIEVANCES BY CLIENT
SAFJC staff are part of a team of dedicated, qualified individuals whose goal is to support victims
of family violence and their children. Every effort is made to provide high quality services in a
non-discriminatory manner.
In the event a client has a grievance about SAFJC staff or services, the client will be asked to do
the following:
Discuss their concerns with the supervisor from the agency involved. sEa
2. If the supervisor is not available, the client shall be directed to contact the SAFJC Director.
The SAFJC Director will maintain the client's contact information and specific information about
the incident or concern. isE �
4. The SAFJC Director will contact the involved agency/supervisor and advise the client when she/he
can expect to hear back from that agency. sEr,
If the client is not satisfied that their concerns were adequately addressed by the involved agency,
they may then request a review by the Criminal Investigation Division Commander.
27
CONFLICT RESOLUTION POLICY
SAFJC's goal is to resolve conflict at the earliest possible time and at the lowest possible level.
An effective conflict resolution process honors the confidentiality of all parties involved and
addresses everyone's concern in a thoughtful and respectful manner. Our intent is to provide an
environment where individuals can feel safe to talk to each other (instead of about each other),
promote collaboration as we learn how to work together and develop creative solutions to problems
that mutually benefit everyone involved. Below are some suggested guidelines for conflict
resolution:
❑ Address the concerti directly with the person in a private setting. `sV?l
❑ Address the issue as soon as you have had an opportunity to analyze the situation. Be
empathetic. Place yourself in the other party's shoes and try to see the situation from another
perspective. Meet at a time when you are not angry or upset. IILI
❑ Look for an opportunity to find a mutually beneficial resolution. Consider what options are
available to resolve the conflict in a way that will enhance the professional relationship between
you and the other party as well as maintain a harmonious workplace environment. sLpll
❑ Brainstorm with the other party and try to come up with as many solutions as you can and
then evaluate each of the options and choose the one that will be most beneficial to both parties.
Remember that a solution that benefits only one party simply prolongs the conflict and may simmer
for a while and lead to other conflicts. sEPI
❑ Be open to feedback and make every effort to respond in a positive, calm manner. sEPllf the
issue catuiot be resolved with the individual directly, don't give up. Ask the party to bring the
matter to a neutral, appropriate, and confidential third party or discuss the matter with the
individual's supervisor. Remember not to discuss personal conflicts with others at the SAFJC.
Rumors and gossip will only aggravate the problem. sEPwhen differences cannot be resolved
through informal discussions, the SAFJC will provide a formal and neutral review procedure to
facilitate the resolution process. All formal complaints shall be in writing and submitted to the
SAFJC Director within 30 days of the conflict. The complaint should state what happened and
what steps were taken to resolve the matter. The SAFJC Director will conduct a fact-finding and
meet with all the parties concerned in an effort to resolve the matter. ci
NEI
PARKING
Parking for SAFJC staff is located at 60 Civic Center Plaza, Santa Ana CA 92701.
Community Partners are responsible for their own parking as specified in the Partnership
Agreement.
City owned police vehicle's assigned for use by SAFJC staff will be parked in assigned spaces.
Parking validation will be provided to official visitors and SAFJC volunteers at the reception area.
An official visitor is any individual conducting official business with the SAFJC, Police, or a
Community Partner.
Parking validation will not be provided for friends or family members of SAFJC staff or to
individuals who are not on official business.
Parking validation will be provided to SAFJC employees only when using a personal vehicle for
a legitimate business purpose.
b
b
29
MAIL
SAFJC staff and on -site Partners will receive mail at the Center's street address at 60 Civic Center
Plaza, Santa Ana CA 92701.
Mail is picked up from the Center's reception desk and distributed daily at the SAFJC by the Intake
Specialist, except on regular federal holidays.
CLEANING MAINTENANCE
SAPD will provide cleaning maintenance services for the SAFJC. Although the cleaning crew has
completed and passed a background security check, staff should maintain sensitive information
and files in a locked drawer or file cabinet.
The cleaning maintenance crew will: vacuum, dust, take out the trash, mop, clean
bathrooms/kitchen. SAFJC staff members are reminded to maintain a clean workspace.
If there is a maintenance emergency, please contact the SAFJC Director.
COPY AND FAX MACHINE
SAFJC On -site Partners are provided access to and use of the SAFJC copy and fax machines in
the front office reception area. All staff must comply with reasonable use limitations and
assistance with paper supply.
If a Partner wishes to use the copy machine for a large project consisting of more than 50 pages,
they are asked to notify and consult with the SAFJC Director prior to such use.
30
REVISIONS OR ADDITIONAL TO POLICIES AND PROCEDURES
Anyone seeking to revise or add policies or procedures should:
1. Seek input from individuals directly impacted by the suggestion.
2. Submit suggestions in writing to a member of the Board of Directors.
3. The Board of Directors member will share the recommendation with other members and report
back with the resolution.
4. The decision will then be circulated to all on -site Community Partners.
5. Any new policy/procedure will be incorporated into the Operations Manual.
Requests for changes to existing SAFJC policy or procedures must be submitted to the SAFJC
Board of Directors in writing. (Attachment C)
31
SUPPORTING DOCUMENTS
Attachment A: Facility Use Application
Attachment B: Incident Report Form
Attachment C: Suggestion Form; EP,
Attachment D: New Staff Orientation Checldist
Attachment E: Confidentiality Agreement
Attachment F: Courtesy Warrant Disclosure
32
Santa Ana Family Justice Center
Facility Use Application
For use of Family Justice Center facilities by an unaffiliated organization.
Attachment A
NAME OF ORGANIZATION
DATE OF EVENT
START TIME
END TIME
NAME OF CONTACT
PHONE N
EMAIL ADDRESS
# EXPECTED
ROOM TO BE USED
REQUESTED EQUIPMENT
REQUESTED EQUIPMENT
SET UP STYLE
AGREEMENT
For consideration and use of the listed space and equipment, I hereby acknowledge and agree to
the following:
1. The Santa Ana Family Justice Center will NOT be responsible for the room set-up.."Li
IMN
2. The Santa Ana Family Justice Center will NOT be responsible for the room clean up. �&
3. The Santa Ana Family Justice Center will NOT be responsible for providing paid 4hpparking.
rr;
�SEP'
4. The listed organization WILL be responsible for the room set up. "U"
5. The listed organization WILL be responsible for the room clean up. Li
6. The listed organization WILL be responsible for any parking cost. sEvj
7. The listed organization WILL be responsible for returning the room to its sEr';original condition
before departure.
ROOM CAPACITY: CONFERENCE ROOM A
Conference Room Theatre Style
Community Room Theatre Style
APPROVED BY POSITION DATE
STYLE q TABLES # CHAIRS AV TECH
Y N
EQUIPMENT PROVIDED
Santa Ana Family Justice Center
Attaclunent B
33
Incident Report
This report should be filed and maintained in a secure location. Please include all related
documentation and follow-up documents.
STAG NAME DATE: TIME: TYPE:
LOCATION:
ADDITIONAL CONIMENTS:
Santa Ana Family Justice Center
Attachment C
34
Suggestion Form
Staff Name: Date: Time: Type:
Suggestion:
Commander
Director
Comments:
Santa Ana Family Justice Center
❑ APPROVED
❑ NOT
APPROVED
Attaclunent D
35
New Staff And Volunteer Orientation Checklist
Name of new staff:
Name of sponsoring Community Partner or Dept:
First day of work:
• Assignment of work space
• Tour and orientation to the SAFJC — First Monday of the month from gam to 4pm
• Issuance of ID badge or approval of use of existing ID badge o Completion of Contact
Information and Emergency Contact o Copy of biosEPo Copy of SAFJC phone directory
• Copy of SAFJC Operations Manual
• Review of parking procedures and use of parking validation
Date completed:
Santa Ana Family Justice Center
by:
Director
Attachment E
36
CONFIDENTIALITY AGREEMENT
(This form mast he signed by all employees and volunteers prior to commencing work with
any clients)
I, (name and position), understand that
maintaining a client's confidentiality is paramount to a client's safety.
I am required to keep clients' confidences and may not disclose (including to other personnel) any
information regarding a client without express permission, preferably in writing.
I will not discuss client matters in public spaces, including hallways or open offices and/or
conference rooms at the SAFJC.
I will not publicly acknowledge a client without his/her express permission sul. will direct my
questions regarding confidentiality to my immediate supervisor.
If s/he is unavailable, I will direct my questions to the Director of the Santa Ana Family Justice
Center.
I understand that a knowing and voluntary violation of the confidentiality policy can jeopardize
my working relationship and/or assignments at the Family Justice Center.
Date
Date
Date
a
Santa Ana Family Justice Center
Signature of employee/volunteer
Signature of supervisor (if needed)
Signature of witness
Attachment F
37
Courtesy Warrant Disclosure
Provide copy to: (1) Client; (2) FJC; & (3) Superior Court
This is to inform you there is a warrant for your arrest relating to:
Case #
Case #
Case #
Case #
It is your legal obligation to address any warrants for your arrest with the court. This notice is
being provided as a courtesy to you.
To address the above listed warrant(s), please go to
Information Desk will be able to help you.
Superior Court, located at:
The court will accept "walk-ins" without any appointment Monday through Friday before noon.
If you cannot afford an attorney, the Court may appoint an attorney to assist you. You may also
consult your own private attorney.
I hereby acknowledge that I have been given notice of the above listed warrants.
Print Name
Signature
Date of Birth
Date
MEo
CEO/DSA/SSA-020-01
' SSA/CFS, AS & FSS
60 Civic Center Pi=
Santa Ana, CA 92701
DONATED SPACE AGREEMENT
THIS IS A DONATED SPACE AGREEMENT execut4Qd 2020, by and
between City of Santa Ana, a municipal corporation of the Stak of California, hereinafter referred to
as "Donor" and the COUNTY OF ORANGE, hereinafter referred to as "County," without regard to
number or gender. County and Donor may sometimes hereinafter be referred to individually as
"Party" or jointly as "Parties."
1. Inconsideration of the agreements herein contained, Donor hereby grants to County rent-free use of
those certain premises described as a designated area to be determined by Donor not to exceed
approximately 300 square feet within the Santa Ana Police Department located at 60 Civic Center
Plaza, City of Santa Ana, County of Orange, State of California "License Area," for the purpose of
providing workstations for the Social Services Agency's (SSA) Children & Family Services (CFS)
Emergency Response, Adult Services (AS), and Family Self- Sufficiency (FSS) staff. The CFS and AS
staff will be on -site to provide collaborative efforts for the investigation and support of child and elder
abuse. The FSS staff will facilitate access to a variety of SSA programs and resources in accordance
with the following schedule:
A. Days of Use As needed: as determined by Donor
B. Hours of use As needed: as determined by Donor
C. Frequency of use As needed: as determined by Donor
2. Donor shall supply all repair, maintenance, janitorial supplies and services to said License Area.
3. Donor shall be responsible for all charges for utilities supplied to said License Area.
4. County shall indemnify and save harmless Donor, its officers, agents, and employees, from and
against any and all claims, demands, losses, or liabilities of any kind ornature which Donor, its officers,
agents, and employees may sustain or incur or which may be imposed upon them for injury to or death
of persons, or damage to property as a result of, or arising out of, the sole negligence of County, its
officers, agents, employees, subtenants, invitees, or licensees, in connection with the occupancy anduse
of the License Area by County.
Likewise Donor shall indemnify and save harmless County, its officers, agents, and employees from and
against any and all claims, demands, losses, or liabilities of any kind or nature which County, its
officers, agents, and employees may sustain or incur or which may be imposed upon them for injury to
or death ofpersons, or damage to property as a result of, or arising out of, the sole negligence of Donor,
its officers, agents, employees, invitees, or licensees, in connection with the ownership, maintenance, or
use of the License Area.
ES 7/2020 CEO/DSA/SSA-020-01
SSA/CFS. AS & FSS Page l of 3 Standard Donated Space Agreement
IN WITNESS WHEREOF, the Parties have executed this agreement the day and year first above written.
APPROVED AS TO FORM:
Office of County Counsel
Deputy County Counsel
Date:_- September 10. 2020
CEO/Risk Management
Rhonda Marshall
RECOMMENDED FOR APPROVAL
SOCIAL SERVICES AGENCY
By ter l oa—
Dorthe Lee, Director of Administration
COUNTY EXECUTIVE OFFICE
By / .
Admini [stile Mal ager, Real Estate Services
DONOR
City of Santa Ana
By— Z��
cAre=
Print Name
COUNTY
COUNTY OF ORANGE
Thomas A. Miller, Chie al Estate Officer
County Executive Office Per Minute Order
dated 12/10/2002 of the Board of Supervisors
and Delegated Authority Memo dated 1/10/2003
Dater
APPROVED AS TO FORM:
SONIA R. CARVALHO
City Attorney
By: 1' 'Ll'+ _L)' _ - --- -
Tamara Bogosian
Senior Assistant City Attorney
ES X'.A/2D MA)SAiSSA-02"I
SSAICFS, AS C FSS Page of Swdord Domed Spoor Apo t
Samantha Digitally signed by Samantha M.
Lambert
DN: cn=Samantha M. Lambert, o,
M. Lambert Dat emaR120200.110.120930:15-OT00c US
• COUNTY OF ORANGE
CERTIFICATE OF SELF-INSURANCE
Office of Risk Management, 601 N. Ross Street, Santa Ana, CA 92701
Coveraee: This is to certify that the County of Orange is self -insured for the following
coverage:
Type of Coverage Self -Insurance Limit
General Liability: Bodily Injury and Property Damage $1,000,000 per occurrence
$2,000,000 aggregate
Terms, Conditions and Special Items:
The provisions under General Liability, above, shall apply only with respect to claims arising out of the
negligent acts or omissions of the County of Orange, its officers, agents and employees or any other
person under its direction and control.
Cancellation:
Should any of the above described self -insured coverages be modified or cancelled before the
expiration date shown below, the County of Orange will provide 30 days written notice to the named
certificate holder.
Indemnified Parties:
City of Santa Ana, its officers and employees pursuant to the terms and conditions of the Santa Ana
Family Justice Center Partnership Agreement,
Certificate Holder
City of Santa Ana
20 Civic Center Plaza (M-30)
P.O. Box 1988
Santa Ana CA 92702-1988
ATTN: Clerk of the City Council
RE: On -Site Services
DATES: April 6, 2020 -Until Terminated
Certificate Effective Date: 04/06/20
Certificate Expiration Date: Until
Tenninated
Manager, Risk Management
(714)285-5500
Date Certificate Issued: 03/12/20
aene D� 6Mr�aovm ar
®Ruk Managemenl5upervu«
Michael Alio
COUNTY OF ORANGE Director of Risk Management
• SaFery and Loss Prevemion Progmm
Workers' Compensation Program
COUNTY EXECUTIVE OFFICE
• Liability Claims Management Progmm
• Insurance and Financial Management
• ADA It Public Access Compliance
Telephone 714-285-5500
OFFICE OF RISK MANAGEMENT FAX 714-285-5599
August 27, 2020
City of Santa Ana
60 Civic Center Plaza
Santa Ana, CA 92701
ATTN: Matt Brown, Criminal Investigations Division Commander
SUBJECT: COUNTY OF ORANGE SELF-INSURANCE PROGRAM
The County of Orange is self -insured, under the authority of Government Code sections 990 and
990.4 for General and Auto Liability up to $5,000,000 and Workers' Compensation Liability up to
$20,000,000.
The County of Orange is self -insured, which means that the CEO/Office of Risk Management
provides legal defense and funding for any claims or lawsuits filed against our employees related to
the services rendered by those employees while they are acting within the course and scope of their
employment with the County of Orange.
The self-insurance program is managed and administered by the County's Risk Management office.
Should there be any material change in the provisions of the self-insurance program, the Office of
Risk Management will provide 30 days prior written notice to the addressee.
Please direct any questions concerning the self-insurance program to the CEO Office of Risk
Management at (714) 285-5500.
Sincerely,
KK yr� ha•mwevo
Rhonda Marshall'
Rhonda Marshall, Insurance and Contracts Manager
CEO/Office of Risk Management
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601 N. Ross Street, Santa Ana, CA 92701 -- P.O. Box 327, Santa Ana, CA 92702