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OVERDRIVE, INC.
SON A-2021-012 0: Mush AtGREEMENT TO PROVIDE AN eBOOK CONTENT PLATFORM FOR THE SANTA ANA PUBLIC LIBRARY COLLECTION THIS AGREEMENT is made and entered into this 1 st day of February, 2021 by and between OverDrive, Inc., a Delaware corporation ("Consultant"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California ("City"). RECITALS A. On December 14, 2017, the City issued a Request for Proposal ("RFP") No. 17-141, by which it sought a consultant to provide an eBook content platform and electronic resource content for the Santa Ana Public Library collection and compatible with its integrated library system. B. Consultant submitted a responsive proposal that was selected by the City. Consultant represents that Consultant is able and willing to provide the services described in the scope of work that was included in RFP No. 17-141 and further delineated in Exhibit A. C. City and Consultant had an Agreement for hosting of digital e-library services in English and Spanish including audio books, streamlining videos, young adult content and teen content from March 2018 to February 2021. Consultant agrees to continue providing these services to City pursuant to the terms of this Agreement. D. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Consultant shall perform the services that are described in Exhibit A including but not limited to hosting a digital online e-library providing e-books in both English and Spanish, audio books in both English and Spanish, streaming videos, young adult content and teen content. Consultant's proposal dated December 29, 2017 and is incorporated by reference as though fully set forth herein. 2. COMPENSATION a. City agrees to pay, and Consultant agrees to accept as total payment for its services for City, the rates and charges identified in Exhibit B. The total amount to be expended during the term of this Agreement shall not exceed $251,010. Annually, the costs associated with this Agreement shall be as follows: Page 1 of 8 Date Hosting -Fee Dieital Content Annual Total 2/1/21-6/30/21 $2,500 $38,510 $41,010 7/1/21 - 6/30/22 $6,000 $64,000 $70,000 7/1/22 — 6/30/23 $6,000 $64,000 $70,000 7/1/23 — 6/30/24 $6,000 $64,000 $70,000 *Any monies allocated for each year, but not utilized, may be used in subsequent year provided that the total Agreement not -to -exceed amount does not change. b. Consultant agrees and understands that the continuation of this Agreement for years 2, 3 and 4 is contingent upon the City obtaining available funding for these services. Should funding not become available, the Agreement is subject to termination as detailed below in Section 15. c. Payment by City shall be made within 45 days (forty-five) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City. 3. TERM This Agreement shall commence on February 1, 2021 for a forty-one (41) month term until June 30, 2024, unless terminated earlier in accordance with Section 15, below. 4. INDEPENDENT CONTRACTOR Consultant shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer -employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Consultant performs the services which are the subject matter of this Agreement; however, the services to be provided by Consultant shall be provided in a manner consistent with all applicable standards and regulations governing such services. Consultant shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 5. RESERVED 6. INSURANCE Prior to undertaking performance of work under this Agreement, Consultant shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: a. Commercial General Liability Insurance. Consultant shall maintain commercial general liability insurance naming the City, its officers, employees, agents, volunteers and representatives as additional insured(s) and shall include, but not be limited to protection against claims arising from bodily and personal injury, including death resulting therefrom and damage to property, resulting from any act or occurrence arising out of Consultant's operations in the performance of this Page 2 of 8 Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting therefrom, and property damage, in the total amount of $1,000,000 per occurrence, with $2,000,000 in the aggregate. Such insurance shall (a) name the City, its officers, employees, agents, and representatives as additional insured(s); (b) be primary and not contributory with respect to insurance or self-insurance programs maintained by the City; and (c) contain standard separation of insureds provisions. b. Business automobile liability insurance, or equivalent form, with a combined single limit of not less than $1,000,000 per occurrence. Such insurance shall include coverage for owned, hired and non -owned automobiles. C. Worker's Compensation Insurance. In accordance with the provisions of Section 3700 of the Labor Code, Consultant, if Consultant has any employees, is required to be insured against liability for worker's compensation or to undertake self- insurance. Prior to commencing the performance of the work under this Agreement, Consultant agrees to obtain and maintain any employer's liability insurance with limits not less than $1,000,000 per accident. d. If Consultant is or employs a licensed professional such as an architect or engineer: Professional liability (errors and omissions) insurance, with a combined single limit of not less than $1,000,000 per claim with $2,000,000 in the aggregate. e. The following requirements apply to the insurance to be provided by Consultant pursuant to this section: i. Consultant shall maintain all insurance required above in full force and effect for the entire period covered by this Agreement. ii. Certificates of insurance shall be furnished to the City upon execution of this Agreement and shall be approved by the City. iii. Certificates and policies shall state that the policies shall not be canceled or reduced in coverage or changed in any other material aspect without thirty (30) days prior written notice to the City. iv. Consultant shall supply City with a fully executed additional insured endorsement. f. If Consultant fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to forthwith terminate this Agreement. Such termination shall not affect Consultant's right to be paid for its time and materials expended prior to notification of termination. Consultant waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City. 7. INDEMNIFICATION Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees, contractors, special counsel, and representatives from liability: (1) for personal Page 3 of 8 injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the negligent operations of the Consultant, its subcontractors, agents, employees, or other persons acting on its behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Consultant further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Consultant's services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Consultant. 8. INTELLECTUAL PROPERTY INDEMNIFICATION Consultant shall defend and indemnify the City, its officers, agents, representatives, and employees against any and all liability, including costs, for infringement of any United States' letters patent, trademark, or copyright infringement, including costs, contained in the work product or documents provided by Consultant to the City pursuant to this Agreement. 9. RECORDS Consultant shall keep records and invoices in connection with the work to be performed under this Agreement. Consultant shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Consultant under this Agreement. All such records and invoices shall be clearly identifiable. Consultant shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Consultant under this Agreement. 10. CONFIDENTIALITY If Consultant receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Consultant agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all Page 4 of 8 nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Consultant disclosed in a publicly available source; (c) is in rightful possession of the Consultant without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Consultant without reference to information disclosed by the City. 11. CONFLICT OF INTEREST CLAUSE Consultant covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. 12. DISCRIMINATION Consultant shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, training, utilization, promotion, termination or other employment related activities. Consultant affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 13. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Consultant, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Consultant. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terns and conditions hereof, shall not bind or obligate Consultant or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which is not embodied herein. 14. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Consultant, Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other consultants retained by City. Page 5 of 8 15. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Consultant shall be entitled to receive and the City shall pay Consultant compensation for all services performed by Consultant prior to receipt of such notice of termination, subject to the fact that payment need not be made for work, which fails to meet the standard of performance specified in the Recitals of this Agreement. 16. WAIVER No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies. 17. JURISDICTION - VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 18. PROFESSIONAL LICENSES Consultant shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Consultant shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 19. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terns of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. Page 6 of 8 20. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: To City: Clerk of the City Council City of Santa Ana 20 Civic Center Plaza (M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 Fax: 714- 647-6956 With courtesy copies to: Executive Director, Parks, Recreation and Community Services Agency City of Santa Ana 20 Civic Center Plaza (M-75) P.O. Box 1988 Santa Ana, California 92702 Fax:714-627-4211 To Consultant: OverDrive, Inc. One OverDrive Way Cleveland, OH 44125 Attn: General Counsel Fax 216-573-6889 Sonia R. Carvalho City Attorney City of Santa Ana 20 Civic Center Plaza (M-29) P.O. Box 1988 Santa Ana, California 92702 Fax: 714- 647-6515 A party may change its address by giving notice in writing to the other party. Thereatter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. Page 7 of 8 A-2021-012 IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: Daisy Gomez, CMC Clerk of the Council APPROVED AS TO FORM: SONIA R. CARVALHO City Attorney By:LWn0.. A. Re"�� Laura A. Rossini Chief Assistant City Attorney RECOMMENDED FOR APPROVAL: s Brian Sternberg Executive Director Library Services CITY OF SANTA ANA Kris(ine Ridge -47 City Manager Title: General Counsel Page 8 of 8 EXHIBIT A SCOPE OF SERVICES Attachment 3-6: Statement of Qualifications Firm and Personnel Experience: OverDrive Company Profile OverDrive has provided secure digital content hosting management and distribution since its founding in 1986. As the possibilities of the internet and digital books evolved through the 1990s, we refocused our mission. OverDrive launched our content distribution service in 2000, and since that time, our reach has rapidly expanded. Along with the industry's leading digital reading platform, OverDrive now offers the largest digital content catalog in the world to more than 38,000 libraries and schools in 70 countries and the highest -rated apps that are built to create reading happiness. OverDrive employs over 300 full time employees at its world headquarters in Cleveland, Ohio. OverDrive strives to provide unparalleled customized services to all library, school, and academic partners to ensure successful digital collections are built and maintained with digital content that will be well -circulated and relevant to that community of users. Through the years, we've learned from our successes and challenges, and, most importantly, from our partners. Account by account, we've established long-term, trusted relationships with publisher, library and school partners around the world. From the beginning, it has been equally important to align with the mission of our global network to support communities with passion and collaboration while championing reading literacy. As we continue to reach for new goals, OverDrive's vision, mission, core beliefs and values remind us of who we are as a company and what we strive for each day: A World Enlightened by Reading. OverDrive is a Certified B Corporation, a growing global movement of people using business as a force for good'". OverDrive earned this certification for the company's commitment to social and environmental performance, transparency and accountability. OverDrive is proud to be a certified B Corp and to celebrate everything we stand for: Empowering communities with our services, supporting literacy and creating reading happiness; supporting initiatives that offer work -life balance for our employees; and incorporating work practices and business policies that strengthen and preserve our environment for future generations. To be a B Corporation is a chance as a business to be accountable and solve social and environmental challenges that we face today and tomorrow. In addition to championing the needs of readers and seeking to delight more readers every day, OverDrive is committed to recycling, volunteering with local charities, professional development for employees and providing a positive social impact. Today, there are thousands of Certified B Corporations around the globe. OverDrive is proud to join this prestigious group in redefining success in business, so that one day everyone uses business as a force for good. OverDrive Personnel Assisting with The Santa Ana Digital Service: Sarah Delano, Account Specialist: Sarah helps Santa Ana Public Library with the day-to-day upkeep of their website, general inquiries, facilitating fixes for technical issues, and providing customized marketing or training upon request. Sarah Delano is an avid reader and has been active with libraries since a young age. After graduating with a Bachelor's of Fine Arts in 2014, she immediately entered the book industry full time and has fallen in love with it ever since. Sarah has been an Account Specialist with OverDrive for two years and she currently works with West Coast libraries from Alaska to Hawaii. In the event of Sarah's unavailability, her manager, Leslie Prusinski will assist with any matters that may arise. Meghan Volchko, Collection Development Specialist: Meghan assists Santa Ana and other public libraries develop their collections through reporting and analysis, budgeting, marketing programs like book clubs, and more. Meghan's love of libraries started early, hiding in the book drop while her grandmother worked the circulation desk at her local public library. Meghan graduated with an MLIS from Kent State University, then worked in academic libraries until coming to OverDrive in 2014, where she has worked for the last 3 years with public libraries on the West Coast and in Arizona. In the event of Meghan's absence, the OverDrive Collection Development Analyst for Santa Ana Public Library, Emma Dwyer, or her director, Karen Estrovich, will assist with any collection development needs. Sarah and Meghan will utilize their work time as necessary to provide any and all assistance requested by Santa Ana Public Library related to the OverDrive service. OverDrive does not utilize subcontractors to provide the services proposed in this bid. Implementation Plans As an existing OverDrive customer, there would be no required new implementation to maintain the current service for the start of a new contract. The following provides information regarding the OverDrive platform, support options, and features, including specific options currently utilized by Santa Ana Public Library- such as the multilingual interface and availability of Kindle format (available for library lending only from OverDrive). Authentication Santa Ana Public Library connects to OverDrive through their TLC system in order to validate patrons. They are currently using a SIP connection in order to provide seamless access to users. As of 2017, Santa Ana is also using Content Access Levels in order to help Juvenile users only see age appropriate content. If Santa Ana were ever to change ILS systems, OverDrive would be able to assist with the settings for the OverDrive platform at no charge. OverDrive is able to work with nearly every ILS vendor on the market including Polaris, Innovative, SirsiDynex, Koha, and Evergreen. OverDrive is also able to authenticate using Patron API connections, rather than SIP, and allow any library to use our OverDrive APIs in order to better their catalog. The addition of APIs to a library's catalog would then allow users to checkout titles, place holds, and see availability before even going to the OverDrive site. OverDrive-Hosted Digital Collection OverDrive's all new, redesigned and optimized customer facing website offers unparalleled navigation and personalization for patrons (https://santaanapubliclibrary.overdrive.com/). When the patron first visits the library -branded page (all system -wide updates are also included at no additional cost), they will encounter curated collections designed by their library's staff. They can also choose between different language interfaces, including the English, Spanish and Simplified Chinese options currently available at the Santa Ana Public Library site. OverDrive offers many other foreign language UI options to allow for the widest possible audience to have the capability to utilize the digital collection. ® Gnla Ma VuMrz bb•ary Meet Libby...-.........,..., Oescubra Libby. S m 1 n� [.Eb...Y.. OverDrive's all new customer facing website in multiple languages, with redesigned covers, navigation, predictive search, and account capabilities If a patron is already logged in with their library card to the patron -facing website (the library card number can also be stored on their device to avoid logging in every time), a title can be checked out in a one click. As shown in the screenshot below, a patron can easily identify available content for borrowing, as well as easily see when they are able to place a hold on a title to join the waitlist. Once the patron clicks the blue "BORROW" button below, the title is automatically added to the patron's bookshelf, where they can instantly read it in their browser by utilizing the OverDrive Read (browser -based) eBook format without any required software programs (or can they choose to use the OverDrive apps). Once Read Now option has been selected, the title will instantly open in the patron's browser via the OverDrive Read format and allow the patron to read the title instantly in the current browser, as well as sync their reading progress across all of their browsers to ensure that they can pick up reading later right where they had previously left off. ®M0M Ga11., 011. kIPIFix Ilk-0< 41L 111xt "111bil4illz,"" "Sruz iC'UPvo- kmrtA Laek [vnvllY Pnllu lnlpe?Flnnn:n4 n1J2Lowl. rm ensY flinspmNlagnzmss Llv LPlldnrne 4¢e. `Ionnlrpzn.lax Pfllrell:9riems. Yoo u'.rilne vuY mwevllem Ilm<, rmmWlle pmlM.m Inwtlpmsznizxly 'll, wabryIld.ill i.N lme.$dn dIll .".III, I,I bul Giznli re"l IIInln Awllrf ml<oWrtzA "9uiNlin,£'n v>lonarewi parnlPPl n.rr. rime xxe uxmllvllmnlxJ r rualinPmN mplr IGZ Lryv oR n l NVlgl to sex Lwe it v'edM: Unzw wm L.p p:midlMlm'Iryinf to nnxllaln Gabx FY:IIUNmP (wmyu...iru ui1L Lis annpM1 Blne<Ilun IL<Y Ahem ImxlrnmLlx. -I knortYmu pnre:us seal laueaNd Pel Yom len:ner's luvn:it bN '110^ Unsx, pnNeA ltlmulf.fil Un nM lzmOeJ rw G bl baelryizk.u:¢iplimpil."Ampon LFldine'\IY lnonisuill LxakWf n Nxl ne Wmrv:nPLlPlllai t;mY tbnpeAwuf4lAx euAJw,xLenl uae J:ree$P¢^ymi rLZYpPwu,anmlly Llp':n nr, Ixlnlolrz one ll:vleoslt oL. nillzlY rs:' -Go^Jzpolnl:'GxbxnoAde:L rrelinp n:oLmPa Pfrefzfm:d sPnosa u'vLo<v Lino relief Lenn¢e Liz oxn rulrcrrefinnlmin L'un fxl ,_ n ltnnxr4ptln N:Iil Fe xastiYrxen allAr:Nzwr heeaPu... xelt:bnnLn W,rr• "TFix p: nbnblY 6elwlp<lo oax nl' Jle ewellzs ulm i hm' ixe a Ini.11iha:ixii Unaxrn:In:mpMi:uM1e lmzAYmIXniNmelund aIW P�uuatlrolAx Uwlpe uSlLlM1em1¢, ^I'n:f:Pl nsinf uaN L,Jy Irai Gale slmok Aia AemL pmL blrys n n'e fi0m I mW al:pxomar I, Fln Niz naz nFerellreYAiRned fapeeas inl<r<gN in Gguinf om ofe-1rN ,Id eapwe fi fuei00 by lPAdi :Uolxr Vrefn,nl to Udall xrime Agu:ing olv fi,lc APJlailh Lis lt1, lams rmw<. cmahlPm..I:ritr.n::wRPylry Iwo-. arm Ivaxl xrxe. �w'w uns uula llynLlemnnvalAan. enrwnlnmxl%unexrlmy xnrrrnl Ais wbi, lAryxxlx inslnmly rzVZllnL xirLer Ly hB Lmlifz pi<knV lines i"1'an lmkldenp nxxl sIf.lokAle"ifJmYLmrx nnA loaf.... F'l. liins'rcallm'< ormriI, pool. .L.1l1ly: Nlml^ell Pn nlu.An,mxP nw'IU Ll nPofiwl rlNla owllnr sx'eeu'ide Ibvi 16z1n1¢ IOY^IP."GaFe nsfzd. llnnalw^mM nLPlll il:'OPrmeilWxl Gall<SVaeAnV N:ul Ail b for 11.11ll Wren fi'om'u,—I.I.nImsx m pxlud e lmpL fnrmx raasklLrn mlr^IlYmpmu-0onulLixuzekenA- Patron's checkout can be instantly read in their browser with the OverDrive Read format Within OverDrive Read, a patron has numerous options on how to best enjoy their title. OverDrive offers patrons the ability to set bookmarks, jump to pages/chapters, view their reading history within the title, designate their Reading Settings (such as text scale, lighting, book design, dyslexic font option, etc.), as well as download the title for offline reading with the Offline Access feature. O sartl� O xuh u wrx, • u.mm.�r�rm ❑ 4 A ,.awYaim.ee w•. mom ®m'W.mum. x[r.4n W..res xea.r..x�..r..,�..s.. w,... H�.a muM. r.pus. mm Mge"ur �+ugd�.�.ymaaN � n yna.N.nv wid. wE..`n OverDrive Read also allows patrons to quickly jump to a certain page, view their history, setup their preferences in Reading Settings, and download all pages for offline reading via the Offline Access feature If a patron goes to a title view page, they will be able to see how many copies the library has purchased/how many are available for checkout, sample, add to Wish List, available formats, subject headings, Lexile, ATOS, Interest Level, description of the title, as well as details, and reviews from outlets such as Publishers Weekly. Also displayed are similar titles that the patron may enjoy. �lV RAY � y Title information page Once the patron has determined they want to check out the title, all they need to is click Borrow, or they can hit the drop down next to the Borrow button to select their checkout period (it can be modified to allow for additional options, such as 7, 14, and 21 day options, although Santa Ana currently has 14 days selected for all formats). It will then show up under Loans on in their individual collection. The patron can then either choose the Read Now option and use the OverDrive Read format to see the title in their browser, or other format options such as Kindle (available exclusively on OverDrive for library lending), ePUB or PDF. The title can also be given a star rating and easily returned from this screen. Holds Wish list Settings Loans The Robot Ili EE I- * It * CtICOSE A FORMAT Titles currently on loan to the patron will be displayed here In addition to Loans, the patron's bookshelf will also display titles they are currently on a waiting list for, wish list titles (sorted by all titles and available now), and individualized settings. �0 Patron's Wish List titles will appear under their Wish List and can be instantly checked out from this page Within the patron's bookshelf, individualized settings can be personalized so that the patron does not need to always set their lending period or be exposed to content that is not right for that patron. At the Settings page, default lending periods can be set by format, automatic hold checkouts can be set up, content preferences, as well as accessibility features such as high contract mode and dyslexic font, which can be enabled to provide a better patron experience for readings with dyslexia. love: Settings NOMs cFf�tMl W.I., WOZW �wu U Settings page where the patron can designate the preferences for their digital checkouts OverDrive's patron -facing website features predictive search capabilities and allows patrons to search on the main site by title, author, series and subject. bNsebellI Q Screenshot of the predictive search capabilities at From the Advanced Search menu, patrons have a large variety of searches they can run. Advanced Search features search by: title, author, subject, availability, audience, date added to collection, format, language and ISBN. AwmWtl MN Screenshot of the Advanced Search capabilities at the patron -facing website In addition to these search features, OverDrive also allows a patron to view the various subjects in the digital collection and narrow down their title search in this manner. NmfiRlon New search feature with the most recent OverDrive upgraded site allows patrons to browse the collection by subject and format Kids and Teens eReading Room OverDrive offers a separate URL and interface for younger users of the public library service, called the Children's eReading Room and Teen eReading Room that participating libraries can take advantage of. The library has the ability to set the age restrictions for the content available in these "reading rooms', to ensure that younger users are not exposed to more mature content that may be available for lending at the general library website. Pictured below is a Children's eReading Room option that a library could use for its younger users. Kids uendmv nor,. > POTTER woman The example above is the Kids eReading Room currently available from the El Paso Public Library digital collection Recommend to Library OverDrive offers a Holds Manager, Recommend to Library Manager, and Smart Lists. Using the Holds Manager feature, libraries can manage demand on the website by easily building carts or automating orders based on holds. You can create an unlimited number of Holds Manager plans, and each time it runs, a cart is created for review or an order can be placed for a holds - driven order on your behalf if you so choose. The Recommend to Library Manager feature allows you to respond to recommended titles from patrons. By using this option, you can create as many Recommend to Library plans as needed. These plans can automatically place a recommendations -driven order on your behalf, or create a cart for your review. The Smart List is a powerful collection development aid and time -saving tool that automatically generates a list of titles in Marketplace that are best suited to your collection's needs. These Smart Lists automatically build carts based on criteria you specify, including price, on -sale date, most desired genres and subjects, popular authors and series, press attention, languages and more. You can also set up a Smart List to manage repurchasing metered access content, so in- demand metered access titles can always be available for your patrons. You can create as many Smart Lists as you like, and they will not submit purchase orders automatically on your behalf - you will always have the chance to review carts generated by Smart Lists before placing orders. Web -Based Staff Training and Patron Support OverDrive's training courses and information are hosted online and scheduled at the convenience of your staff, and are also available on -demand anytime, anywhere for future viewing (great for new staff, or as a refresher for current staff on how to use the service). For new customers (or existing customers looking for a refresher), OverDrive requires the following courses as "starter courses" to the OverDrive service: Collection Checklist- With OverDrive's collection checklist, you'll learn how to attract users to your digital library and keep them coming back with next generation content and collection tools from OverDrive. Just the Basics - Learn how to browse, borrow, and enjoy eBooks and audiobooks from your Next Generation library using a computer or mobile device. In addition to the starter courses, OverDrive offers on -demand training modules, downloadable PDFs, live webcasts, tools to educate your staff and end users, as well as easy links to OverDrive Help resources. At the OverDrive Resource Center (http://resources.overdrive.com), OverDrive provides all of the information that the library, as well as patrons, can utilize to become OverDrive experts. SLAT hYaining OverDrive Resource Center with videos, PDFs and additional tools to ensure your library's digital collection is a success OverDrive also provides content selectors with ample training documentation at the Resource Center, with videos, PowerPoints and PDFs that cover topics such as: Shopping for Titles in Marketplace, Understanding Lending Models, Curating Digital Collections for Your Library, Managing Marketplace Account Settings, Managing Content Access Levels, Managing Holds, and Marketplace Reports. OverDrive offers all the aforementioned training materials at the OverDrive Resource Center. In addition, OverDrive also has an OverDrive Marketplace User Guide available online at http://company.overdrive.com/files/CR-User-Reference-Guide.pdf. The Marketplace User Guide is easily searchable and answers any questions that staff may have in utilizing the tools in Marketplace, including ordering, reporting, administrative permissions, local content management, curating information, support, and more. Upon request, OverDrive can also coordinate with the library to provide on -site staff or user training sessions with OverDrive trainers. Secondary User Support- OverDrive Front Line Tech Support- is included at no additional cost! OverDrive's Front Line Tech Support replaces the library's primary support obligations, as OverDrive becomes the go -to for direct patron support, as Front Line Tech Support is available 24/7, 365 through a designated web form that is created for the library. Whenever a patron requires support and goes to the 'Get support' button on the OverDrive site or app, they will be directed to the link for that library. Also available directly within Libby, patrons can use the Customer Support Form for Libby specific questions through the Feedback tab. This helps library staff free up the time they currently spend responding to any OverDrive-related questions from patrons. OverDrive Help ihttp://help.overdrive.coml offers patrons immediate assistance with how-to videos, FAgs and tutorials for using the OverDrive service on any device OverDrive also offers its award winning and frequently updated OverDrive Help (http://help.overdrive.com) links on all of its websites. Patrons can easily view the Help website to see FAQs and how-to videos for downloading digital content on their favorite devices. Apps and Device Compatibility OverDrive offers Libby, a free, easy to use app in the Google Play (Android) App Store (iOS), and Microsoft App stores. Libby has a groundbreaking eBook reader and a beautiful audiobook player built into one free app. Libby allows patrons to download eBooks and audiobooks for offline reading, or stream them to save space. Libby helps patrons by synching their positions, bookmarks, and notes across devices. Libby also allows patrons to sample any book with a tap - nothing to download or delete. Patrons can also enjoy zoomable graphic novels within Libby, or a picture book with readalong audio. OverDrive is compatible with more devices than any other digital library provider, including the Kindle format, exclusively available from OverDrive. Using OverDrive, patrons can download to all Android devices, iOS (iPad, iPhone, !Pod), Chromebook, eReaders, Kindle eReaders, Kindle Fire, Kobo tablets, Nook tablet, Windows, Windows Phone, Mac, Windows Phone, and MP3 players. As OverDrive tests new devices for compatibility as they are released, OverDrive does not anticipate that there are any limitations or devices that are not currently supported. Marketing Support OverDrive offers substantial assistance to libraries to promote awareness and increase usage in the community for their digital library service. Included at no cost is free promotional and marketing material from OverDrive's Resource Center. At the Resource Center, there are a wide variety of resource available to the library to increase awareness, promote usage, simplify the process for new and existing users, and more to ensure continued success and growth of the electronic library service. If you can't find a resource here or want additional assistance in promoting your collection, OverDrive offers additional assistance by contacting partnerservices@overdrive.com or your OverDrive Account Specialist directly. Currently available at the Resource Center, the following items can be generated directly by the library: Print -Ready Materials: Get the word out quickly and easily with these print -ready materials. Santa Ana can add its OverDrive URL to the editable field at the bottom and print in-house or through a local printer. Available materials include: posters, flyers, stickers, New to Rack Cards, eBook Shelf Cards, Summer Reading Promotional Kit, Teen Lit bookmarks, Read -along eBook flyers, audiobook flyers, getting started guides for new users and refreshers for experienced users, and international language marketing kits (currently available in Spanish, French, Chinese and Russian to bring in more users in your community). Digital Resources: Share graphics, videos, and other web images with your users via Santa Ana's website, blog, and other social media accounts to encourage audiences to visit your electronic library service. Communication Templates: Use these templates and audio clips to promote your website to staff, users or news and media outlets to get the word out in the community about your electronic library service. Available resources include: press release templates, newsletter articles, radio ads, social post ideas, getting started email templates. Ov®rDni Borrow eBooks & audiobooks free from our library Brawsa I S ..h I DIM..r yauriwagrwre�oe ntM We�GNe modle opp a on pm mrpmr Santa Ana Publu Library All your favorite titles... Just a tap away! 0 Santa Ana Public Library https://sontaanopubliclibmry.overdrive.com https://sontoonopublielibrary.overdrive.com Programming and Events: Even more ideas available here to help spread the word and engage more users with suggested activities and programming ideas designed to spark interest in your electronic library service. In addition to the Resource Center, OverDrive can also work with Santa Ana Public Library to establish book clubs or special reading programs with your digital resources. OverDrive runs a regular Big Library Read, where all participating libraries have access to a particular title for unlimited simultaneous access so that all users can borrow the book without the library needing to purchase it during the Big Library Read period. While the Big Library Read is essentially a worldwide book club, OverDrive can also work with Santa Ana to promote a county -wide book program by working with the library and utilizing our relationships with publishers to find a title that will be of high interest in the community and affordable to the library to make available in this model. Big Library Read ,li1;,t AN IS u American Sniper ■� LIBRARYA Q READ �nrv:'-v.-�.... a..rtrc-,�.:I- � • ttVrn a4VY NKWt [nS ,nY YJ.tiOe Yo�im - . .._ . uawuo r., ey. ' ' .,. - . Ras otb.: oho awbtla .a m>ulmtaN .. .Herr i..,..ar.,,.: r..pw.r-„v:eo•lt Previous Big Library Read programs have included titles such as American Sniper while it was in the theaters By working with Santa Ana to promote the service to the various community groups and across all age ranges, OverDrive is confident it can see a surge in usage of the digital library service and bring great value to Santa Ana in its continued usage of the OverDrive platform. OverDrive also offers book club models, where OverDrive can work with the library and specific publishers to obtain permission to loan a title with simultaneous use access. This allows all library patrons to access the selected title an unlimited number of times during the set book club time period. Successful book club programs that OverDrive has worked with library partners on include the London City Read, the One Book One Community (Kitsap Regional Library), and the 16 in '16 Book Club with Sno-Isle Libraries. 16 in '16: Read a Funny Book Lamb by Christopher Moore Sample The birth of Jesus has been well chronicled, as have his glonous teachings, acts, and divine sacrifice after his thirtieth birthday. But no one knows about the early life of the Son of God. the... More... Yes Please oy Any Poehler Sample Do you want to get to know the woman we first came to love on Comedy Central Upright Citizens Brigade? Do you want to spend some time with the lady who made you howl with laughter on Saturday Night._ More... OverDrive works with libraries to create book clubs and promote the simultaneous use titles to their community NEW: Get a Library Card OverDrive's new app, Libby, is currently offering an exciting new feature, "Get a Library Card". Currently offered in several libraries around the country, the Get a Library Card feature in Libby will allow new patrons to sign up for a library card using their smartphone or tablet, confirming their residency without requiring a visit to their library branch. By utilizing a potential new patron's name and mobile phone number, the pilot test system relies on zip code to determine the new patron's service area. When a new patron is added through the Libby app, the patron record is then available to the library for new patron reach out so that they can be set up with a full library card. This service is available for an additional fee of $0.90 per successful patron. Business Plan OverDrive's will have 3-5 individuals who work on this contracted service for Santa Ana Public Library, including Meghan (Collection Development Specialist 1) and Sarah (Account Specialist I) listed above as the primary individuals who work with the library. In addition, Emma Dwyer (Collection Development Analyst), Karen Estrovich (Director of Collection Development), and Leslie Prusinski (Manager, Library Partner Services) may assist in working with Santa Ana Public Library for any needs that may arise with their OverDrive service. Meghan and Sarah visit California at least once a quarter to visit library partners and plan their trips throughout the year around the different areas of the state. During their visits, they typically will plan time for a meeting with the library around major OverDrive updates, a Partner Analysis Review, and any outstanding issues the library may have. For smaller library systems, they will also hold staff and/or user training sessions surrounding Marketplace, the OverDrive app, and Libby. There will be no subcontractors utilized for this service. Attachment 3-7: Content Selection OverDrive Marketplace Features OverDrive's administrative portal, the OverDrive Marketplace, is a robust website that allows customers to not only preview, select and purchase content, but also run reports, provide support, curate collections, and much more and works on modern web browsers for Mac, PC, and tablets, including Wad. There is no charge for using Marketplace or any of the services offered within the site, including customized lists and collection development assistance by OverDrive's in-house staff of over 25 trained librarians. dw 1MIL OverDrive Marketplace home page, where customers start searching for new content, run reports, curate content, etc. Upon logging into the Marketplace, customers will see a banner with current featured sales and promotions, as well as highlighted sale or popular titles. Also along the left side, a customer car instantly view smart lists such as Top 200 series search (to see gaps in series you currently offer), Top 200 adult titles not in your collection, Top 200 YA titles not in your collection and Top 200 juvenile titles not in your collection. Also available on the top left corner is a Preorder Titles tab, where content selectors can select titles that are not yet released to be added to their website to generate interest and holds, but will not be invoiced until the title is set live for lending. OverDrive also features the Must -haves along the left side, providing custom lists of content that includes current sales, as well as weekly New York Times Bestseller lists, USA Today Bestseller lists, and other highlights. Searching for the Right Content Searching for the right content is also vital when browsing the Marketplace, so OverDrive has developed a robust Advanced Search feature to allow content selectors to run and save searches for future use. Advanced Search within Marketplace allows for content selectors to run powerful searches with over 20 different search fields to find the right titles When viewing an individual title within Marketplace, selectors can easily identify the full title price, lending model, number of units, pending purchases, premium reviews, full title previews, formats available, subject, text difficulty, ATOS level, Interest level, etc. Sample title page for a Metered Access title within the OverDrive Marketplace From the search view, all of the title information is available without needing to view the individual title, and it can instantly be added to a designated cart for review and/or purchase. Once a customer finds the titles it wants to purchase, it can build carts within Marketplace. OverDrive's robust cart features allow content selectors to pin carts to easily add titles to existing carts, or create brand new carts for select types of content. Carts can be named, pinned, locked, edited, merged, etc. to ensure the right content is purchased. Once you decide to purchase a cart of titles, the library is given the option of paying by credit card, having their account billed, or using content credit on file. Also now available within Marketplace is brand new Invoicing functionality. This includes allowing authorized staff to view open invoices, paid invoices, and pay directly for selected invoices within Marketplace. Crean cart % "°°" oY a1e zL„,P' • Pay $1,163.22 USD now by credit card eoacwa r«onm; Bill my account _°'E Create carts with custom names, pin them, lock them and purchase them directly within OverDrive Marketplace The OverDrive Marketplace also features role -based access, so permissions can be set up for various patrons within the Marketplace to ensure only authorized individuals can purchase content, run reports, etc. Also available within the Marketplace are support features for libraries to help manage their digital collection. Under the Support tab, authorized staff can manage holds, return titles from a patron's account before end of the lending period, merge patron IDs, reset downloads, view the Marketplace Patron Guide, OverDrive Help, register for live webcasts, and contact OverDrive for technical support and invoicing support. Your dedicated OverDrive Team and contact information is also displayed so the library will always know who to contact for any OverDrive- related questions. <�rr� O. O. Support tab within Marketplace allows for staff to run administrative features on the digital collection, as well as instantly view their OverDrive representatives to quickly get in touch for any issues that may arise The News tab within Marketplace will keep customers informed on any planned maintenance, new blog posts, social media features, etc. • Ynm..v m.. OverDrive's News tab in the Marketplace keeps customers up-to-date on all things OverDrive, including sales and planned maintenance In the Best of Marketplace, under the Featured tab, OverDrive offers recommended lists of premium content in Marketplace and money -saving offers on titles from our leading catalog of publishers, such as highlighted lists, staff picks, and seasonal title lists to highlight titles that selectors may want to add to its current collection. Reporting OverDrive offers 24/7/365 reporting capabilities within the OverDrive Marketplace that can be exported via CSV format for use within Excel. OverDrive Marketplace offers numerous tools for staff and content selectors to utilize to ensure success of the digital collection, such as tracking circulations, holds, year-to-year expenditures, and popular titles. Using the available tools in the OverDrive Marketplace, libraries can run reports on the following items: • Merchandising Management: View all saved featured lists, used in Marketplace merchandizing. As needed, rename, edit or delete lists. • Collection Usage Reports: o Current Waiting List: View titles your users have on hold. o Circulation Activity: View One Copy/One User, Metered Access, and/or Simultaneous Use circulation data. o Project Gutenberg Activity: View circulation data for any Project Gutenberg titles that were not added to your collection as part of the Project Gutenberg Simultaneous Use plan. o Recommendations: If you're using RTL, at your OverDrive website, use this report to review your user's recommendations and convert recommended titles into a cart in one click. o Title Status and Usage: View details and circulation data for all titles in your collection. Includes One Copy/One User, Metered Access, Cost Per Circ, and/or Simultaneous Use titles. o Library Statistics Report: View an overview of your digital library, including overall and current checkouts, holds, and users. o Most Viewed Titles: See the 50 most -viewed titles (based on visits to titles' details pages) at your OverDrive website. 0 Purchases & Subscriptions: o Purchased Titles: View details for all titles purchased within a specific date range. Includes One Copy/One User and Metered Access titles. o Purchase Order History: View all purchase orders placed by library, including Holds Manager, RTL Manager, and Smart List purchases. o Content Credit Order History: View all content credit purchased. o Simultaneous Use Orders: View your library's Simultaneous Use subscriptions. o CPC Invoicing History: View past invoices for Cost Per Circ checkouts. o MARC Records Orders: View all MARC record orders to date. o Recalled Content: There may be occasions when purchased content is recalled (for example, if the digital rights for a title were incorrect). View details on recalled content, including titles, purchase details, and credits issued. • User Statistics: o Search Checkouts: Search your users' checkouts by barcode, title, or checkout ID. IF needed, reactivate download links. o New User Registration: View new user registration by day, month or branch. o User Traffic: View user traffic statistics, including active visits and page views. o Unique User Activity: View unique users' checkouts by day, month, and/or branches. • WebsiteStatistics: o Top Referrer URLs: See how users are finding your site. View the top 50 referral URLs from which your users access your digital library. o Most Viewed Pages: Seethe 50 most -viewed pages at your OverDrive website. Digital Content Available from OverDrive English Language eBooks OverDrive strives to have the largest collection of eBooks available to libraries, from new bestsellers to well -loved backlist. OverDrive offers top publishers, including Penguin Random House, HarperCollins, Hachette, Macmillan, W.W. Norton, Simon & Schuster, Scribner, and more. In addition, through Smashwords, OverDrive can provide new, upcoming authors that self -publish. New York Times Bestsellers Pdult Pir tion and Nc ISO ° 1ANET s EVANOViCH , TkOYFOui In addition to the current bestsellers, OverDrive also offers access to the titles that patrons are going to be clamoring to read. Preorder purchasing by the library allows patrons to put those must -read titles on hold and lets libraries know how demand will run for the title. N FG We ra 1 T N, A I n; . letr9° , I I BFNFOICT Be£o re � Let Go gnomon 'Ms ;An de 11s The Job of the Wasp Carnegie s Maid The post P;ot u,.00ing Our digital catalog includes titles for patrons of all ages, as we have extensive collections of eBooks for YA and Children. Wonder rT R RY t...a.�,.r..a C Thirteen Reasons Why MI. —I db THE HATE u GIVE VJ Harry Potter and the Cursed... The Hate U Give Titles are available for purchase in different lending models, as decided by publishers, and include One Copy/One User, Metered Access, Cost Per Circ, and Simultaneous Use. Also, many of these titles are available in Kindle format, in addition to EPUB and OverDrive Read. Spanish Language eBooks As a global company, OverDrive works with publishers from around the world to offer digital content in many different languages. OverDrive is concentrating on working with Spanish - language publishers and it has enabled us to provide libraries with a wide variety of content options, reflected in the over 77,000 Spanish eBook titles available for purchase in Marketplace, from publishers such as Penguin Random House Grupo Editorial Espana, Grupo Planeta, Harlequin, Pottermore, Roca Editorial de Libros , HarperCollins Iberica S.A., and more. EE AW Cien ahos de soledad a Alex Cross of, s Origen (En esponol) a Ready Player One We also offer Spanish -language read-alongs, a format which shows the words and pictures of a book, while reading the story to the patron. iMerceditas, c6mo creces! !Aver el mundo nos vamos! m r iEwml a y lees pD6nde estd Juan Perot, el... AI conejito le encanta escribir Titles for all age levels are included in our Spanish -language collection, including bi-lingual titles, and are sold in different access models One Copy/One User and Metered Access. We also have a dedicated librarian, Elissa Miller, formerly of DC Public Library, who works to ensure that our Spanish content is up-to-date and relevant to readers. English Language Audiobooks Audiobooks are OverDrive's fastest growing format, and with an ever growing catalog of titles, they will continue to grow in popularity. With access to the top Audiobook publishers, such as Books on Tape, Blackstone Audio, Tantor Media, Simon & Schuster, Recorded Books, HarperCollins, AudioGO and more, there is something for everyone to enjoy. Into the Water Before We Were Yours A MAN �lE Little Fires Everywhere A Man Called Ove In addition to content for adults, we offer titles for readers of YA and Children's audiobooks, to round out any collection. Miss Peregrine's Home V, V -- Turtles All the Way for... 1 Ak�tir►eJ Down hwr j�A Jays! �ctiJ The Hammer of Thor The Magician's Nephew Along with One Copy/One User and Metered Access, we have Simultaneous Use plans for Audiobooks, including popular content from Blackstone Audio and Tantor Media. These are great to reduce holds and allow patrons to have unlimited access to the Audiobooks that they want, without having to wait and at a low, set price for the library. 1984 The Life -Changing Magic of... Pretty Girls Orange Is the New Black Titles are available to borrow in MP3 and OverDrive Listen formats, and can be downloaded to devices or streamed for convenience. Spanish Language Audiobooks Audiobook popularity is not just limited to English language titles, as OverDrive also has an extensive collection of Spanish language audiobooks, over 2,000 titles, that is growing along with patrons desire to access this content from their libraries. Major publishers include Audiomol, Editorial Fonolibros, Recorded Books, Sonolibro, Penguin Random House Grupo Editorial, S.A.U, and Harper Collins Espanol. 1984 Cien anos de soledad • la fie^ s�ngo Suers Lo Casa en Mango Street La casa de los espiritus Our Audiobook content includes popular titles that are translations of English -language bestsellers and original Spanish -language content. Como agua para El Zahir chocolate L Ines del Alma Mia El Codigo Da Vinci Streaming Video in Multiple Languages OverDrive offers nearly 30,000 streaming video titles for patrons to stream to their devices and enjoy. We have titles from such publishers as Weston Woods, Dreamscape Media, Live Oak Media, The Great Courses, Virgil Films, Music Box Films, Cindeigm, PBS, Selectmedia Entertainment, Magnolia Pictures, and more. We also have Streaming Video titles in many other languages, including Spanish, Korean, Chinese, French, and Japanese. Our collections of beloved children's titles are some of our most popular for those young and young at heart. The True Story of the N- Three... Knuffle Bunny YUITIE TTl G%r Mari Winsor's Lower Body... P4AlE8 Rodney Yee's Core Centered... Them Was an Old Lody Harold And The Purple The FIRM: Cvrdio Lower Body Cardin Who... Crayon Dome Club Toning Some of our other best circulating collections are those of our instructional and exercise videos, allowing patrons to learn new skills and find greater health. Additional Foreign Language Content OverDrive is committed to offering a wide breadth of content in languages other than English, as we currently offer content in over 70 languages. As we expand globally, we have had more opportunity to work with publishers around the globe to sell their content in Marketplace. We offer content in most of the major world languages, with large collections of Spanish, German, Chinese, Japanese, French, and Russian. We also want to represent these collections to as many readers as possible, so we have many languages in both eBook and Audiobook format, and have customizable marketing kits available to libraries to advertise their languages other than English collections. OverDrive OverDriveO Digital Library Reserve Order Form Library • All payments due to OverDrive under this Agreement are due within thirty (30) days of presentation of invoice. ❑OverDrive sends emails about promotions, new products and services. By checking this box, you consent to receiving OverDrive's communications and promotional emails to your Primary Contact email address. These emails also include an easy method to manage your subscription(s), including unsubscribing to future emails. OverDrive Terms and Conditions: The Term of this Agreement shall be for forty-one (41) months, commencing on February 1, 2021. OverDrive Digital Library Reserve is licensed pursuant to the OverDrive Digital Library Reserve Access Agreement, available at http://www.overdrive.com/dlr-aa.pdf, the terms of which are incorporated herein and may be modified from time to time. OverDrive agrees and understands that continuation of this Agreement is contingent upon the Library obtaining available funding for these services. Should funding not become available, the ©2020 OverDrive, Inc. • One OverDrive Way • Cleveland, OH 44125 • P: +1216-573-6886 • F: +1216-573-6889 Page 1 of 3 Information Name of Library: Santa Ana Public Libra Agreement is subject tote rmi nation as detailed in Section 3.2 of the OverDrive Digital Library Reserve Access Agreement. Upon the start of the Term, this Agreement shall supersede and replace and any and all previously executed OverDrive Digital Library Reserve Order Form(s) entered into by and between the Parties. Acknowledeement and Acceptance: On behalf of my Library, I represent and warrant that I have the authority to enter into this Agreement and my signature below indicates my Library's agreement and acceptance of the OverDrive Digital Library Reserve Access Agreement. By (signature) Title Name (Print) Date ©2020 OverDrive, Inc. • One OverDrive Way • Cleveland, OH 44125 • P: +1216-573-6886 • F: +1216-573-6889 Page 2 of 3 OverDrive Digital Library features included with Annual Fee: Collection Thousands of classic eBooks from Project Gutenberg — free Web -based staff training to use collection development tools in OverDrive's Marketplace catalog of 700,000+popular & educational eBooks, audiobooks, & video Services Library -branded website plus system -wide updates Authentication options Web -based staff training — lead by expert trainer (live) Web -based staff training — access to online Learning Center (recordings) Reporting module Customizable marketing resources to promote serviceto staff and community both inside & outside the library Secondary -level user support Technology OverDrive Media Console'" apps for eBooks, audiobooks, video Support for Kindle® (US only), and iPad®, plus all major devices Configuration and license fee Third -party licenses for digital rights management Maintenance, hosting & support services Bandwidth for all downloads Please complete this order form and return by fax to +1216-573-6889 or email to sales(cDoverdrive.com. Thank you for your order! 02020 OverDrive, inc. • One OverDrive Way • Cleveland, OH 44125 • P: +1216-573-6886 • F: +1216-573-6889 Page 3 of 3 ACORO 1`i , ® CERTIFICATE OF LIABILITY INSURANCE DATE(MM/DD/Y1'1'V) mros/zozo THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER ADD Risk services Central, Inc. Philadelphia PA Office CONTACT NAME: INC. No. Eat): (86fi) 283-]122 NC. No.: (800) 363-0106 One Liberty Place 1650 Market Street E-MAIL ADDRESS: suite 1000 Philadelphia PA 19103 USA INSURER(S) AFFORDING COVERAGE NAICR INSURED INSURERA: National Fire Ins. Co. of Hartford 20478 DVerOri Ve Holdings, Inc. one Overdrive way Cleveland OH 44125 USA INSURER B: The Continental Insurance Company 35289 INSURER C: Valley Forge insurance co 20508 INSURER D: Transportation Insurance Co. 20494 INSURER E: Indian Harbor Insurance Company 36940 INSURER F: COVERAGES CERTIFICATE NUMBER: 570083002389 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. Limits shown are as requested LTR TYPE OF INSURANCE INSD WVD POLICY NUMBER MIADOAYYY) INIMIDWYYYY1 LIMITS X COMMERCIAL GENERAL LIABILITY PMT RRENCE $1,000,000 CLAIMS -MADE OCCUR .0commnce $1,000,000 ny one person) S15,000 AAOV INJURY 5GENERALAGGREGATE $1, 000, 000 GEN'LAGGREGATE LIMITAPPLIES PER: GREGATE $2,000,000 POLICY ❑ PRO LOCJECT-COMPIOP AGG $2,000,000 OTHEq:C LIABILITY 6080688817 06/09/202006/09/2021 INGLE LIMIT Ea accident) $1, 000, 000 INJURY( Per person) NYAUTOBODILY FMOBISLE OWNEDSCHEDULED UTOONLYAUTOS IREDAUTCBNON-OWNED NLY AUTOS ONLY BODILY INJURY(Per accident) PROPERTYOAMAGE Peraccidenl a X OCCUR CUE6080688848 06/09/2020 06 09 20ZI EACH OCCURRENCE $15,000,000 JUMBRELLALIAB EXCESS LIMB CLAIMS -MADE AGGREGATE $15,000,000 DED X RETENTION$10, 000 B D WORKERS COMPENSATION AND EMPLOYERS'LIABILITY y/N ANY PROPRIETOR/ PARTNER I EXECUTIVE OFFICEMMEMBED EXCLUDED? FflNIA (Mandatory in NH) Il yes, describe under DESCRIPTION OF OPERATIONS below 6080688820 ADS 6080688834 CA 06 09 2020 06/09/2020 06 09 2021 06/09/2021 X PERSTATUTE OTH- ER E.L. EACH ACCIDENT $1,000,000 E.L. DISEASEEAEMPLOYEE $1,000,000 E.L. DISEASEPOLICYLIMIT $1,000,000 E Cyber Liability MTP9041302 06/09/202U 06/09/2021 Aggregate $1010001000 Tech E&O / Prof Liab SIR per Aggregate $300,000 SIR applies per policy terns & condi ions DESCRIPTION OF OPERATIONS I LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space Is required) City of Santa Ana, Risk Management, it's officers, employees, agents, representatives and volunteers are included as Additional Insured in accordance with the policy provisions of the General Liability and Automobile Liability policies. General Liability policy evidenced herein is Primary and Non -Contributory to other insurance available to an Additional Insured, but only in accordance with the policy's provlsi ons. Should General Liability policy be cancelled before the expiration date thereof, the policy provisions will govern how notice of cancellation may be delivered to certificate holders in accordance with the policy provisions of each policy. `m m oe 0 m 0 0 r m O Z d U 1: N U CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. City Of Santa Ana AUTHORIZED REPRESENTATIVE e5i Risk Management Division �" 20 civic center Plaza, 4th Santa Ana CA 92702 USA floor �•�� J �I6G J Risk MnugmlmEDNieiwt + „Ef f REmIbAPPRa./®Br. ©1988-2015ACORDCO _ o'�, ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD cl..l �'L.t'+v:�+-e P. MA4at Rtsk Management Analyst CNA CNA PARAMOUNT Technology General Liability Extension Endorsement 1. ADDITIONAL INSUREDS a. WHO IS AN INSURED is amended to include as an Insured any person or organization described in paragraphs A. through K. below whom a Named Insured is required to add as an additional insured on this Coverage Part under a written contract or written agreement, provided such contract or agreement: (1) is currently in effect or becomes effective during the term of this Coverage Part; and (2) was executed prior to: (a) the bodily injury or property damage; or (b) the offense that caused the personal and advertising injury, for which such additional insured seeks coverage. b. However, subject always to the terms and conditions of this policy, including the limits of insurance, the Insurer will not provide such additional insured with: (1) a higher limit of insurance than required by such contract or agreement; or (2) coverage broader than required by such contract or agreement, and in no event broader than that described by the applicable paragraph A. through K. below. Any coverage granted by this endorsement shall apply only to the extent permissible by law. A. Controlling Interest Any person or organization with a controlling interest in a Named Insured, but only with respect to such person or organization's liability for bodily injury, property damage or personal and advertising injury arising out of: 1. such person or organization's financial control of a Named Insured; or 2. premises such person or organization owns, maintains or controls while a Named Insured leases or occupies such premises; provided that the coverage granted by this paragraph does not apply to structural alterations, new construction or demolition operations performed by, on behalf of, or for such additional insured. B. Co-owner of Insured Premises A co-owner of a premises co -owned by a Named Insured and covered under this insurance but only with respect to such co -owner's liability for bodily injury, property damage or personal and advertising injury as co-owner of such premises. C. Grantor of Franchise Any person or organization that has granted a franchise to a Named Insured, but only with respect to such person or organization's liability for bodily injury, property damage or personal and advertising injury as grantor of a franchise to the Named Insured. D. Lessor of Equipment Any person or organization from whom a Named Insured leases equipment, but only with respect to liability for bodily injury, property damage or personal and advertising injury caused, in whole or in part, by the Named Insured's maintenance, operation or use of such equipment, provided that the occurrence giving rise to such bodily injury, property damage or the offense giving rise to such personal and advertising injury takes place prior to the termination of such lease. CNA74872XX (1-15) Page 2 of 14 Nat'l Fire Ins Cc of Hartford Insured Name: OVERDRIVE HOLDINGS, Copydght CNA All Rights Reserved. Pot Endorsem q; x®kMsnagemmtDivilan Effectiv i RenEvv�n6nrraovmer: INC. VZU4 "t Includes copyrighted matedal of Insurance Services Office, Inc., with its Risk Management Analyst CNA CNA PARAMOUNT Cancellation / Non -Renewal — Ohio Wherever used in this endorsement: 1) Insurer means "we", "us", "our" or the "Company" as those terms may be defined in the policy; and 2) Named Insured means the first person or entity named on the declarations page; and 3) "Insureds" means all persons or entities afforded coverage under the policy. Any cancellation, non -renewal or termination provisions in the policy are deleted in their entirety and replaced with the following: CANCELLATION AND NON -RENEWAL A. CANCELLATION The Named Insured may cancel the policy at any time. To do so, the Named Insured must return the policy to the Insurer or any of its authorized representatives, indicating the effective date of cancellation; or provide a written notice to the Insurer, stating when the cancellation is to be effective. 2. The Insurer has the right to cancel this policy at any time and for any reason within the first ninety (90) days. Notice of cancellation must be mailed at least sixty (60) days prior to the effective date of such cancellation, except that if the cancellation is for non-payment of premium, the Insurer must mail notice of cancellation no later than ten (10) days prior to the effective date of such cancellation. 3. After this policy has been in effect for ninety (90) days or more, it may be canceled for one of the following reasons: a. Non-payment of premium. b. Discovery of fraud or material misrepresentation in the procurement of the insurance or with respect to any claims submitted thereunder; C. Discovery of a moral hazard or willful or reckless acts or omissions on the part of the named insured that increase any hazard insured against; d. Occurrence of a change in the individual risk which substantially increases any hazard insured against after insurance coverage has been issued or renewed, except to the extent the insurer reasonably should have foreseen the change or contemplated the risk in writing the contract; e. Loss of applicable reinsurance or a substantial decrease in applicable reinsurance, if the superintendent has determined that reasonable efforts have been made to prevent the loss of, or substantial decrease in, the applicable reinsurance, or to obtain replacement coverage;. f. A determination by the superintendent of insurance that the continuation of the policy would create a condition that would be hazardous to the policyholders or the public. g. Failure of the insured to correct material violations of safety codes or to comply with reasonable written loss control recommendations. 4. The notice of cancellation required by this must be in writing, be mailed to the insured at the insured's last know address, and contain all of the following: 1. The policy number; 2. The date of the notice; 3. The effective date of the cancellation; 4. An explanation of the reason for cancellation. 5. Such notice of cancellation also shall be mailed to the insured's agent. GNA628140H (9-12) Page 1 of 2 Nat'l Fire Ins Co of Insured Name: OVERDRIVE Hartford HOLDINGS, INC. Copyright CNA All Rights Reserved. q ate" .m � REviEWa]6Arv2ovm8r: ® R$k Management Analyst CNA CNA PARAMOUNT Cancellation / Non -Renewal — Ohio Notice of cancellation must be mailed at least sixty (60) days prior to the effective date of such cancellation. If cancellation is for non-payment of premium, the Insurer must mail notice of cancellation at least ten (10) days prior to the effective date of such cancellation. All notices shall state the reason for cancellation. Proof of mailing will be sufficient proof of notice. PREMIUM REFUND If this policy is cancelled, the Insurer will send the Named Insured any premium refund due. If the Insurer cancels the refund will be pro rate. If the Named Insured cancels, the refund may be less than pro rate. The cancellation will be effective even if the Insurer has not made or offered a refund. C. NON -RENEWAL The Insurer has the right to non -renew this policy effective at the policy expiration date. All notices of non -renewal must be mailed to the Named Insured at the last mailing address known, at least sixty (60) days prior to the expiration date of the policy and shall provide a specific explanation of the reason(s) for non -renewal. Proof of mailing will be sufficient proof of notice. Such notice shall contain all of the following: 1. The policy number; 2. The date of the notice; 3. The expiration date of the policy; 4. An explanation of the reason for non -renewal; 5. Such notice of nonrenewal also shall be mailed to the insured's agent. If the notice of non -renewal is mailed less than sixty (60) days before the expiration date of the policy, the insured's coverage then in effect remains in effect until sixty (60) days after the date of mailing the notice, unless the insured notifies the insurer in writing that the insured accepts the non -renewal as stated. The insurer shall notify the insured of the amount of the premium for the time after the expiration date that the coverage may remain in effect, and the insured shall pay such premium unless the insured accepts the stated non -renewal. The premium must be calculated using the rates originally applicable to the insured's coverage then in effect. All other terms and conditions of the Policy remain unchanged. This endorsement, which forms a part of and is for attachment to the Policy issued by the designated Insurers, takes effect on the effective date of said Policy at the hour stated in said Policy, unless another effective date is shown below, and expires concurrently with said Policy. CNA628140H (9-12) Page 2 of 2 Nat'l Fire Ins Co of Hartford Insured Name: OVERDRIVE HOLDINGS, INC. Re tEwen 6 AwRwED ft F401� P. {l:%t'.wd Risk Management Analyst Copyright CNA All Rights Reserved. CNA CNA PARAMOUNT Endorsement Effective Date: 08/07/2020 Insured Name: OVERDRIVE HOLDINGS, INC. 1 OVERDRIVE WAY ATTN: GREG FARMER CLEVELAND, OH 44125-5385 Policy Number: 6080688803 Policy Period: 06/09/2020 — 06/09/2021 Producer's Information: AON RISK SVCS CENTRAL, INC. Producer Code: 079828 ONE LIBERTY PLACE 1650 MARKET ST STE 1000 PHILADELPHIA, PA 19103 (215)255-2000 CNA Branch Number: 300 CNA Branch Name and Address: PHILADELPHIA BRANCH THREE RADNOR CORPORA 100 MATSONFORD RD STE 200 RADNOR, PA 19067 (610)964-5800 Thank you for choosing CNAI With your CNA Paramount package policy, you have insurance coverage tailored to meet the needs of your modern business. The international network of insurance professionals and the financial strength of CNA, rated "A" by A.M. Best, provide the resources to help you manage the daily risks of your organization so that you may focus on what's most important to you. Claim Services — There When You Need Us Claims are reported through a single point of entry available 24/7, connecting you to the individuals and information to help you resume your business when you need it most. To report a claim, please call 877-CNA-ASAP fax (800) 953-7389, email lossreport@cnaasap. com , or visit www. cna. com/claim. Risk Control Services — Help Avoid A Claim Before It Occurs As a CNA policyholder, you have access to certified risk control professionals, risk mitigation programs and online resources to help identify and manage exposures that may disrupt your operation. We collaborate with business leaders to develop customized programs to assist you in safeguarding your assets and improving the bottom line. To learn how our award -winning Risk Control services can help your business, please call (866) 262-0540, email us at dskcontrolwebinfo@cna.com or visit www.cna.com/riskcontrol. When it comes to providing the coverage, service and resources paramount to your business success ... we can show you more. AGENT Copyright CNA Al Rights Reserved. Risk Mwuganari Division RFnEwm s nraaw® er �. ® RBk Management Analyst CNA PARAMOUNT CNA Amendment of Forms and Endorsements Schedule Addition or Deletion of Endorsements It is understood and agreed as follows: ADDITION OF FORMS OR ENDORSEMENTS The Forms and Endorsements Schedule is amended to add the following forms or endorsements effective as of the date set forth in such form or endorsement Endm't Number Form or Endorsement Name Form Number Form Edition 26 Amendment of Forms and Endorsements Schedule CNA62673XX 09-12 Addition or Deletion of Endorsements 27 Changes - Notice of Cancellation or Material CNA74702XX 01-is Restriction Endorsement DELETION OF FORMS OR ENDORSEMENTS The Forms and Endorsements Schedule is amended to delete the following forms or endorsements effective as of the "deletion date" indicated below. The net premium change, if any, for the above endorsements in Sections I. and II. is: Total change is: All other terms and conditions of the Policy remain unchanged. $0.00 $0.00 This endorsement, which fortes a part of and is for attachment to the Policy issued by the designated Insurers, takes effect on the effective date of said Policy at the hour stated in said Policy, unless another effective date is shown below, and expires concurrently with said Policy. CNA62673XX 09-12 Page 1 of 1 NATIONAL FIRE INSURANCE OF HARTFORD Insured Name: OVERDRIVE HOLDINGS, INC. Copyright CNA All Rights Reserved. Po Endorsem �, 1tWtMm.gono fnv�w Effectgl f REVIEWED 6 APPROVED Sr Risk Management Analyst CNA CNA PARAMOUNT Policy Holder Notice - Countrywide QUALITY ASSURANCE FORM Help Us To Serve You Better Every effort has been made to produce a quality product for you. Please review this transaction, and if it is incorrect list the correction needed in the space provided below and fax this Quality Assurance Form to us at B77-363-8669 or email to ciet@cna.com Questions pertaining to any transaction should be referred to CNA Customer Interaction Center at 877-574-0540, Option 3 Please send routine requests via standard ACORD forms through the same method you are using today. The preferred method is by fax: to 877-363-8669 Insured/Account Name: OVERDRIVE HOLDINGS, INC. Policy Number: C 6080688803 Agent Name: AON RISK SVCS CENTRAL, INC. Producer Code: 079828 Transaction Type: Endorsement Transaction Effective Date: 08/07/2020 Line of Business: PMT Branch:PHILADELPHIA BRANCH Your Transaction was processed by Commercial Insurance Center - Lake Mary, FL CID: BY CAC6167 Transaction Incorrect - See Below. Correction needed: CNA68757XX 09-12 Copyright CNA All Rights Reserved. Transaction Processed Correctly Risk Mvagwwd DpREVIEWED& Arvaav®rt " Fu,"we P, m4ml Rak Management Analyst s CNA CNA PARAMOUNT Changes - Notice of Cancellation or Material Restriction Endorsement This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART EMPLOYEE BENEFITS LIABILITY COVERAGE PART LIQUOR LIABILITY COVERAGE PART OWNERS AND CONTRACTORS PROTECTIVE LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART RAILROAD PROTECTIVE LIABILITY COVERAGE PART STOP GAP LIABILITY COVERAGE PART TECHNOLOGY ERRORS AND OMISSIONS LIABILITY COVERAGE PART SPECIAL PROTECTIVE AND HIGHWAY LIABILITY POLICY— NEW YORK DEPARTMENT OF TRANSPORTATION SCHEDULE Number of days notice (other than for nonpayment of premium): 3. Number of days notice for nonpayment of premium: 10 Name of person or organization to whom notice will be sent: City of Santa Ana Address: Risk Management Division 20 Civic Center Plaza, 4th Floor Santa Ana CA 92702 If no entry appears above, the number of days notice for nonpayment of premium will be 10 days. It is understood and agreed that in the event of cancellation or any material restrictions in coverage during the policy period, the Insurer also agrees to mail prior written notice of cancellation or material restriction to the person or organization listed in the above Schedule. Such notice will be sent prior to such cancellation in the manner prescribed in the above Schedule. All other terms and conditions of the Policy remain unchanged This endorsement, which forms a part of and is for attachment to the Policy issued by the designated Insurers, takes effect on the effective date of said Policy at the hour stated in said Policy, unless another effective date is shown below, and expires concurrently with said Policy. CNA74702XX (1-15) Page 1 of 1 Nat'l Fire Ins Cc of Insured Name: OVERDRIVE Hartford HOLDINGS, INC. Copynght CNA All Rights Reserved. Pol Endorsem RIekMV%MC tDtr:dM Effectiv g a l RWEvm s A MKNM Br FIIAW .o Z V:tfan d Risk Management Analyst END OF COPY wdtr,.�.grtttatEna�R 3 � RE%AEwED S APPRQPAD BY: f444� R. v tLVad ® Risk Management Analyst Francine R. Villareal Digitally signed by Francine R. Villareal Date: 2021.07.14 13:21:17 -07'00' � ® �`� o CERTIFICATE OF LIABILITY INSURANCE DATE(MM/DD/YYYY) D7/06/2D2, THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER Aon Risk services Central, Inc. Philadelphia PA Office CONTACT NAME: (A/C.o. Ext): (866) 283-7122 A/C No.): (800) 363-0105 E-MAIL ADDRESS: One Liberty Place 1650 Market street INSURER(S) AFFORDING COVERAGE NAIC # suite 1000 Philadelphia PA 19103 USA INSURED INSURER A: Transportation Insurance Co. 20494 OverDrive Holdings, Inc. INSURER B: The Continental Insurance Company 35289 One OverDrive Way Cleveland OH 44125 USA INSURER C: Valley Forge Insurance Co 20508 INSURERD: National Fire Ins. Co. of Hartford 20478 INSURERE: Indian Harbor Insurance Company 36940 INSURER F. COVERAGES CERTIFICATE NUMBER: 570088392718 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. Limits shown are as requested LTR TYPE OF INSURANCE I N S DI WVD I POLICY NUMBER MM/DD/YYYY MM/DD/YYYY LIMITS D X COMMERCIAL GENERAL LIABILITY 77=EACH OCCURRENCE $1, 000, 000 CLAIMS -MADE x1OCCUR PREMISES Ea occurrence)$1,000,000 MED EXP (Any one person) $15 , 000 PERSONAL& ADV INJURY $1, 000, 000 GEN'LAGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $2,000,000 X POLICY ❑ PRO ❑ LOC JECT PRODUCTS - COMP/OP AGG $2,000,000 OTHER: C AUTOMOBILE LIABILITY 6080688817 06/09/2021 06/09/2022 COMBINED SINGLE LIMIT Ea accident $1, 000, 000 BODILY INJURY ( Per person) X ANY AUTO BODILY INJURY (Per accident) OWNED SCHEDULED AUTOS ONLY AUTOS HI RED AUTOS NON -OWNED PROPERTYDAMAGE ONLY AUTOS ONLY (Per accident B x UMBRELLALIAB x OCCUR 6080688848 06/09/2021 06/09/2022 EACH OCCURRENCE $15,000,000 EXCESS LIAB CLAIMS -MADE AGGREGATE $15 , 000, 000 DED I X RETENTION $10, 000 B WORKERS COMPENSATION AND 6080688820 06/09/2021 06/09/2022 X PER STATUTE OTH- EREMPLOYERS' LIABILITY Y/ N ADS E.L. EACH ACCIDENT $1, 000 , 000 A ANY PROPRIETOR / PARTNER, EXECUTIVE 6080688834 06/09/2021 06/09/2022 OFFICER/MEMBER EXCLUDED? (Mandatory in NH) N/A CA E.L. DISEASE -EA EMPLOYEE $1, 000, 000 If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE -POLICY LIMIT $1, 000, 000 E Cyber Liability MTP904130201 07/09/2021 07/09/2022 Aggregate $5,000,000 Claims Made SIR per Aggregate $750,000 SIR applies per policy terns & condi ions DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) City of Santa Ana, Risk Management, it's officers, employees, agents, representatives and volunteers are included as Additional Insured in accordance with the policy provisions of the General Liability and Automobile Liability policies. General Liability policy evidenced herein is Primary and Non -Contributory to other insurance available to an Additional Insured, but only in accordance with the policy's provisions. should General Liability policy be cancelled before the expiration date thereof, the policy provisions will govern how notice of cancellation may be delivered to certificate holders in accordance with the policy provisions of each policy. CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. City of Santa Ana AUTHORIZED REPRESENTATIVE Risk Management Division 20 Civic Center Plaza, 4th floor r Santa Ana CA 92702 USA e QL ©1988-2015 ACORD ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD a� 00 n co co 00 0 0 r- O Z O R V U a�„ortaNc RiskMwagemerdDiMisian REVIEWED & APPROVED BY: Risk Management Analyst CNA CNA PARAMOUNT Technology General Liability Extension Endorsement 1. ADDITIONAL INSUREDS a. WHO IS AN INSURED is amended to include as an Insured any person or organization described in paragraphs A. through K. below whom a Named Insured is required to add as an additional insured on this Coverage Part under a written contract or written agreement, provided such contract or agreement: (1) is currently in effect or becomes effective during the term of this Coverage Part; and (2) was executed prior to: (a) the bodily injury or property damage; or (b) the offense that caused the personal and advertising injury, for which such additional insured seeks coverage. b. However, subject always to the terms and conditions of this policy, including the limits of insurance, the Insurer will not provide such additional insured with: (1) a higher limit of insurance than required by such contract or agreement; or (2) coverage broader than required by such contract or agreement, and in no event broader than that described by the applicable paragraph A. through K. below. Any coverage granted by this endorsement shall apply only to the extent permissible by law. A. Controlling Interest Any person or organization with a controlling interest in a Named Insured, but only with respect to such person or organization's liability for bodily injury, property damage or personal and advertising injury arising out of: 1. such person or organization's financial control of a Named Insured; or 2. premises such person or organization owns, maintains or controls while a Named Insured leases or occupies such premises; provided that the coverage granted by this paragraph does not apply to structural alterations, new construction or demolition operations performed by, on behalf of, or for such additional insured. B. Co-owner of Insured Premises A co-owner of a premises co -owned by a Named Insured and covered under this insurance but only with respect to such co -owner's liability for bodily injury, property damage or personal and advertising injury as co-owner of such premises. C. Grantor of Franchise Any person or organization that has granted a franchise to a Named Insured, but only with respect to such person or organization's liability for bodily injury, property damage or personal and advertising injury as grantor of a franchise to the Named Insured. D. Lessor of Equipment Any person or organization from whom a Named Insured leases equipment, but only with respect to liability for bodily injury, property damage or personal and advertising injury caused, in whole or in part, by the Named Insured's maintenance, operation or use of such equipment, provided that the occurrence giving rise to such bodily injury, property damage or the offense giving rise to such personal and advertising injury takes place prior to the termination of such lease. CNA74872XX (1-15) Page 2 of 14 Nat'l Fire Ins Co of Hartford Insured Name: OVERDRIVE HOLDINGS, Copyright CNA All Rights Reserved Pol EndorsemE Risk MmRgemerdDiAsion Effectiv i / r, REvlEWED & APPROVED BY.- INC. Includes copyrighted material of Insurance Services Office, Inc., with its ` Risk Management Analyst CNA CNA PARAMOUNT Technology General Liability Extension Endorsement 3. This Paragraph J. also does not apply: a. to any vendor specifically scheduled as an additional insured by endorsement to this Coverage Part; b. to any of your products for which coverage is excluded by endorsement to this Coverage Part; nor if bodily injury or property damage included within the products -completed operations hazard is excluded by endorsement to this Coverage Part. K. Other Person Or Organization / Your Work Any person or organization who is not an additional insured under Paragraphs A. through J. above. Such additional insured is an Insured solely for bodily injury, property damage or personal and advertising injury for which such additional insured is liable because of the Named Insured's acts or omissions. The coverage granted by this paragraph does not apply to any person or organization: 1. who is specifically scheduled as an additional insured on another endorsement to this Coverage Part; nor 2. for bodily injury or property damage included within the products -completed operations hazard except to the extent all of the following apply: a. this Coverage Part provides such coverage; b. the written contract or agreement described in the opening paragraph of this ADDITIONAL INSUREDS Provision requires the Named Insured to provide the additional insured such coverage; and c. the bodily injury or property damage results from your work that is the subject of the written contract or agreement, and such work has not been excluded by endorsement to this Coverage Part. 2. ADDITIONAL INSURED -PRIMARY AND NON-CONTRIBUTORY TO ADDITIONAL INSURED'S INSURANCE A. The Other Insurance Condition in the COMMERCIAL GENERAL LIABILITY CONDITIONS Section is amended to add the following paragraph: If the Named Insured has agreed in writing in a contract or agreement that this insurance is primary and non- contributory relative to an additional insured's own insurance, then this insurance is primary, and the Insurer will not seek contribution from that other insurance. For the purpose of this Provision 2., the additional insured's own insurance means insurance on which the additional insured is a named insured. B. With respect to persons or organizations that qualify as additional insureds pursuant to paragraph 1.K. of this endorsement, the following sentence is added to the paragraph above: 0 0 Otherwise, and notwithstanding anything to the contrary elsewhere in this Condition, the insurance provided to 0 such person or organization is excess of any other insurance available to such person or organization. 0 3. BODILY INJURY— EXPANDED DEFINITION Under DEFINITIONS, the definition of bodily injury is deleted and replaced by the following: Bodily injury means physical injury, sickness or disease sustained by a person, including death, humiliation, shock, mental anguish or mental injury sustained by that person at any time which results as a consequence of the physical injury, sickness or disease. 4. BROAD KNOWLEDGE OF OCCURRENCE/ NOTICE OF OCCURRENCE Under CONDITIONS, the condition entitled Duties in The Event of Occurrence, Offense, Claim or Suit Condition is amended to add the following provisions: A. BROAD KNOWLEDGE OF OCCURRENCE CNA74872XX (1-15) Pol Page 5 of 14 EndorsemE Risk MmRgmerdDiMisian Nat'l Fire Ins Co of Hartford Effectiv o' r< R�EWED&APPROVmSY: Insured Name: OVERDRIVE HOLDINGS, INC. �1t�iiluf p t" PZ. VSA44a MECIEM Copyright CNA All Rights Reserved. Includes copyrighted material of Insurance Services Office, Inc., with its Risk Management Analyst NOTICE OF COMPLIANCE CITY STAFF: PRINT THIS PAGE AND INCLUDE WITH AGREEMENT TO THE CLERK OF THE COUNCIL Contractor OverDrive Holdings, Inc. Name: Project A-2021-012 Number: Project Agreement To Provide An eBook Content Platform For The Santa Ana Name: Public Library Collection The Certificate of Insurance (COI) submitted indicates that the coverages are in compliance with the insurance requirements. No further action is required at this time. The compliant coverage(s) are: EXPIRATION TYPE OF INSURANCE POLICY NUMBER COI DATE FILE NAME DATE OverDrive - COI - City of AUTOMOBILE LIABILITY 6080688817 06/09/2024 06/07/2023 Santa Ana- (2023- 2024).pdf OverDrive - COI - City of GENERAL LIABILITY 6080688803 06/09/2024 06/07/2023 Santa Ana- (2023- 2024).pdf OverDrive COI - City of Santa PROFESSIONAL LIABILITY FSCEO2203512 07/29/2023 09/23/2022 Ana (2022- 2023).pdf OverDrive - COI - City of WORKERS COMPENSATION AND 6080688820WCAOS 06/09/2024 06/07/2023 Santa Ana- EMPLOYERS' LIABILITY (2023- 2024).pdf Thank you, City of Santa Ana Risk Management Division in partnership with CTrax Plus Services Team 6/20/2023 3:32 PM NOTICE OF COMPLIANCE CITY STAFF: PRINT THIS PAGE AND INCLUDE WITH AGREEMENT TO THE CLERK OF THE COUNCIL Contractor OverDrive Holdings, Inc. Name: Project A-2021-012 Number: Project Agreement To Provide An eBook Content Platform For The Santa Ana Name: Public Library Collection The Certificate of Insurance (COI) submitted indicates that the coverages are in compliance with the insurance requirements. No further action is required at this time. The compliant coverage(s) are: EXPIRATION TYPE OF INSURANCE POLICY NUMBER COI DATE FILE NAME DATE OverDrive - COI - City of AUTOMOBILE LIABILITY 6080688817 06/09/2024 06/07/2023 Santa Ana- (2023- 2024).pdf City of Santa CYBER LIABILITY F5CE02303512 07/09/2024 08/25/2023 Ana.pdf City of Santa GENERAL LIABILITY 6080688803 06/09/2024 08/25/2023 Ana.pdf OverDrive - COI - City of WORKERS COMPENSATION AND 6080688820WCAOS 06/09/2024 06/07/2023 Santa Ana- EMPLOYERS' LIABILITY (2023- 2024).pdf Thank you, City of Santa Ana Risk Management Division in partnership with CTrax Plus Services Team 8/31/2023 1:02 PM