HomeMy WebLinkAboutCorrespondence - #25
Dear Mayor Sarmiento, Mayor Pro Tem Penaloza, Councilmembers Bacerra, Hernandez, Lopez, Mendoza
and Phan,
Thank you for the opportunity to present this letter to you. My name is Stewart Rylander and I’ve worked
for Athens Services for almost five years. I also thank you for the opportunity for Athens to be considered
as one of four proposers under the City of Santa Ana’s solid waste request for proposal.
It was noted during the special council meeting held June 22, 2021, that the four companies being
considered are all qualified to service the City of Santa Ana and I agree with that sentiment. Having
worked for Waste Management and Republic for 26 years and having a professional relationship with
CR&R going back to 1993, I have a tremendous amount of respect for each of these companies, but most
importantly, I’m proud to be able to tell people I work for Athens Services where our employees, from the
frontline to the back office, are empowered to do what we do best every day. I’ve never worked for an
organization with such a high level of employee satisfaction.
As a privately owned local company, Athens Services takes a long-term view in our customer partnerships
with our main priorities being to the safety and well-being of our employees, to the local residents and
businesses of the cities and communities we service, and to environmental sustainability. Our significant
and recurring investments in infrastructure and processing facilities ensures that Athens will exceed
compliance targets, diversion goals and customer service standards, resulting in the highest level of
contract compliance and satisfaction at the lowest possible cost to the City of Santa Ana.
The hauler survey results compiled by HFH scored Athens Services as the highest ranked of the four
companies. This is in the opinion of the council members and the staff of the surveyed cities we all service.
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This is the 3 recent RFP process where Athens was the highest ranked of all finalist proposers, most
recently ranking at 8% to 41% higher than the other three proposers. We are the only one of the four
Santa Ana proposers to Exceed Expectations in the opinion of our respective municipal customers. In
summary, not only are we the highest ranked, but we are proposing the lowest cost of all four proposers.
Seeing, learning and experiencing what I have over the last five years with Athens, these results are not
surprising.
In addition to the successful City of Los Angeles implementation in 2017, since 2016 we have been
awarded and successfully transitioned three new exclusive franchise agreements with a fourth one
scheduled for January, and have worked with each of the other proposers resulting in seamless service
implementations. What’s most impressive is that Athens has never had to transition service to another
hauler. These achievements are attributed to our leadership and employees who possess an unparalleled
vision, commitment and drive to be the best public servants to the communities we service.
In closing, I hope that the City of Santa Ana council and staff agree that entering into this long-term
partnership with Athens will result in your expectations consistently being exceeded for the next ten years
and beyond. We at Athens are honored to be considered, and are ready to be your solid waste services
partner.
Best regards,
Stewart Rylander
Flores, Dora
From:Dave Elliott <delliott@santaanachamber.com>
Sent:Tuesday, July 20, 2021 11:03 AM
To:eComment
Cc:Brunier, Ashley
Subject:Agenda Item 25 HAULERS contract
Mayor Sarmiento, Members of the Council and City Manager Ridge
Sent from Mail for Windows 10
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I shared last week in a letter (July 13) my support from the Chamber for a renewed contract for Waste Management in
providing professional waste services. In this email I would like to reinforce this letter as well on behalf of Waste
Management.
Since 1963 WM has been a member of the Chamber in good standing and for over 25 years a seat on our board of
directors. They have continued to not only provide excellent waste and recycling services but have been LOYAL
contributing member of our business community and community as a whole. They contribute to a vibrant economy and
support organizations and activities to improve quality of life in Santa Ana. They have a history of LOYALTY which I
believe is very important.
With Waste Management I think our City of Santa Ana will continue to be cleaner, greener and safer place to call home.
Thanks for your work and consideration
David L. Elliott
President/CEO
Santa Ana Chamber of Commerce
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