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PROUDCITY INC. (2)
INSURANCE ON FILE c K MAY UNTIL NISURANCEEEXPIRES 2 A-2022-125 ti CLERK OF COUNCIL c DATE: ProudClty v(0aW,eA �o�)�sM� I ProudCity Terms of Service Santa Ana, CA * ProudCity Overview: ProudCity is a web platform that lets municipalities easily launch and manage government digital services all in one place: proudcity.com. We empower government to proudly serve residents, businesses and visitors and build a stronger sense of civic pride. Our service is designed to give municipalities as much control and ownership over what goes on your website as possible and encourage you to express yourself freely. However, be responsible in what you publish. In particular, make sure that none of the prohibited items (like spam, viruses, or serious threats of violence) appear on your website. Terms of Service: The following terms and conditions govern all use of ProudCity and all content, services, and products available at or through the website, including, but not limited to, our services. Our Services are offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, ProuclCity's privacy policy) and procedures that may be published from time to time by ProudCity (collectively, the "Agreement'). You agree that we may automatically upgrade our Services, and these terms will apply to any upgrades. Your agreement is with ProudCity Inc., (each, "ProudCity" or "we"). Please read this Agreement carefully before accessing or using our Services. By accessing or using any part of our services, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access or use any of our services. If these terms and conditions are considered an offer by ProudCity, acceptance is expressly limited to these terms. Use of our Services requires a ProudCity account. You agree to provide us with complete and accurate information when you register for an account. You will be solely * ProudCity responsible and liable for any activity that occurs under your username. You are responsible for keeping your password secure. , 1. ProudCity Platform s Your ProudCity Account and Website. If you create a website on the ProudCity Platform, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the website. You must immediately notify ProudCity of any unauthorized uses of your website your account, or any other breaches of security. ProudCity will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. Responsibility of Contributors. If you operate a website, or otherwise make (or allow any third party to make) material available (any such material, "Content"), you are entirely responsible for the content of, and any harm resulting from, that Content or your conduct. That is the case regardless of what form the Content takes, which includes, but is not limited to text, photo, video, audio, or code. By using the ProudCity Platform, you represent and warrant that your Content and conduct do not violate these terms. If you delete Content, ProudCity will use reasonable efforts to remove it from your website, but you acknowledge that caching or references to the Content may not be made immediately unavailable. Without limiting any of those representations or warranties, ProudCity has the right (though not the obligation) to, in ProuclCity's sole discretion, (i) refuse or remove any content that, in ProudCity's reasonable opinion, violates any ProudCity policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of ProudCity to any individual or entity for any reason. ProudCity will have no obligation to provide a refund of any amounts previously paid. Web Traffic. We use a third party, Google Analytics, to measure your website's audience and usage. By hosting your site on the ProudCity Platform, you agree to assign the traffic relating to your website to ProudCity. If we or Google Analytics require additional documentation to verify ownership of your website or domain name, you agree to make reasonable efforts to accommodate such requests. * ProudCity Attribution. ProudCity reserves the right to display attribution links such as 'Powered by ProudCity', theme author, and font attribution in your footer or toolbar. Footer credits may not be altered or removed regardless of upgrades purchased. e Payment and Renewal. o General Terms. ProudCity Standard Subscription pricing shall be a total cost of $113,481 over a three-year period. Santa Ana will pay $37,827 per year, commencing on July 1, 2022. The Standard Subscription for Santa Ana will include two subsites, Search+ and 50MB file upload upgrade. Optional paid services are available (any such services, an "Upgrade"). By selecting an Upgrade you agree to pay ProuclCitythe one time fee or monthly or annual subscription fees indicated for that service. Payments will be charged on a pre -pay basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly or annual subscription period as indicated. ProudCity shall honor pricing for two years following any price increase to existing customers. o Cancellation. Subscriptions and upgrades can be canceled at any time by contacting ProudCity but without refunds for previously paid invoices. o Enterprise Service. Enterprise services are provided by ProudCity under the terms and conditions for each such service. By signing up for Enterprise services, you agree to abide by such terms and conditions. Service enhancements. Santa Ana approves an annual contingency of $6,000 per year for service enhancements as requested and approved by Santa Ana. Service enhancement go beyond the standard subscription and may include integrating with new third -party applications, feature requests, or service design consulting. Service enhancement work orders will be managed through the below process: ® Santa Aria will make the request o ProudCity will provide a time estimate to be billed at $150 per hour ® Santa Ana will approves the work order ® ProudCity completes order and bills for time spent to not exceed $6,000 per fiscal year * ProudCity Total not -to -exceed amount. The total amount to be expended under this Agreement shall not exceed $131,481. This sum is composed of (a) the base ProudCity Standard Subscription amount $113,481 and (b) a contingency in the amount $18,000 for service enhancements at the City's sole discretion. 2. Responsibility of Visitors. ProudCity has not reviewed, and cannot review, all of the material, including computer software, posted to our Services, and cannot therefore be responsible for that material's content, use or effects. By operating our Services, ProudCity does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful, or non -harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Our Services may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. Our Services may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. ProudCity disclaims any responsibility for any harm resulting from the use by visitors of our Services, or from any downloading by those visitors of content there posted. 3. Content Posted on Other Websites. We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which your website links, and that link to your website. ProudCity does not have any control over those external websites, and is not responsible for their contents or their use. By linking to an external website, ProudCity does not represent or imply that it endorses such website. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or * ProudCity destructive content. ProudCity disclaims any responsibility for any harm resulting from your use of external websites and webpages. 4. Intellectual Property. This Agreement does not transfer from ProudCity to you any ProudCity or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with ProudCity. ProudCity, my.proudcity.com, proudcity.com, ProudCity logo, and all other trademarks, service marks, graphics and logos used in connection with ProudCity or our Services, are trademarks or registered trademarks of ProudCity or ProudCity's licensors. Other trademarks, service marks, graphics and logos used in connection with our Services may be the trademarks of other third parties. Your use of our Services grants you no right or license to reproduce or otherwise use any ProudCity or third -party trademarks. This Agreement does not transfer from the customer to ProudCity any customer or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with the customer. The customer's domain, logo, and all other trademarks, service marks and unique graphics used by the customer are trademarks or registered trademarks of the customer or customer's licensors. Other trademarks, service marks, graphics and logos used in connection with the website may be the trademarks of other third parties. Notwithstanding, to the extent the customer engages ProudCity to develop a custom product or feature ProudCity shall be permitted to share that product or feature with any and all ProudCity customers. 5. Changes. We are constantly updating our Services, and that means sometimes we have to change the legal terms under which our Services are offered. If we make changes that are material, we will let you know by posting on one of our blogs, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect. If you disagree with our changes, then you should stop using our Services within the * ProudCity designated notice period. Your continued use of our Services will be subject to the new terms. However, any dispute that arose before the changes shall be governed by the Terms (including the binding individual arbitration clause) that were in place when the dispute arose. 6. Termination. ProudCity may terminate your access to all or any part of our Services at anytime, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your ProudCity account (if you have one), you may discontinue using our Services and stop billing by contacting ProudCity and request a termination of services. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. 7. Disclaimer of Warranties. Our Services are provided "as is." ProudCity and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non -infringement. Neither ProudCity nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk. 8. Limitation of Liability. In no event will ProudCity, or its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to ProudCity under this agreement during the twelve (12) month period prior to * ProudCity the cause of action. ProudCity shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law. 9. General Representation and Warranty. You represent and warrant that (i) your use of our Services will be in strict accordance with the ProudCity Privacy Policy, with this Agreement, and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of our Services will not infringe or misappropriate the intellectual property rights of any third party. 10. US Economic Sanctions. You expressly represent and warrant that your use of our Services and or associated services and products is not contrary to applicable U.S. Sanctions. Such use is prohibited, and ProudCity reserve the right to terminate accounts or access of those in the event of a breach of this condition. 11. Indemnification. We agree to mutually indemnify and hold harmless ProudCity and Santa Ana, CA, their contractors, and their licensors, and their respective directors, officers, employees, and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of our Services, including but not limited to your violation of this Agreement. ProudCity agrees to indemnify and hold harmless City from any and all claims and expenses including attorney's fees arising out of any actions performed by ProudCity, its employees, consultants and contractors and for any claims of intellectual property, (�) ProudCity trademark or copyright infringement resulting from any services or work product provided by ProudCity pursuant to this Agreement. 12. Translation. These Terms of Service were originally written in English (US). We may translate these terms into other languages. In the event of a conflict between a translated version of these Terms of Service and the English version, the English version will control. 13. Miscellaneous. This Agreement constitutes the entire agreement between ProudCity and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of ProudCity, or by the posting by ProudCity of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of our Services will be governed by the laws of the state of California, U.S.A., excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in San Francisco County, California. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. ("JAMS") by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in San Francisco, California, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys' fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; ProudCity may assign its rights under this Agreement without condition. This Agreement will be (�) ProudCity binding upon and will inure to the benefit of the parties, their successors and permitted assigns. 14. Insurance. 1. INSURANCE., ProudCity shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the work hereunder by the ProudCity, its agents, representatives, or employees. A. Coverage shall beat least as broad as: 1. Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering CGL on an "occurrence" basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $1,000,000 per occurrence. If a general aggregate limit applies, either the general aggregate limit shall apply separately to this project/location (ISO CG 25 03 or 25 04) or the general aggregate limit shall be twice the required occurrence limit. 2. Workers' Compensation insurance as required by the State of California, with Statutoryl-imits, and Employer's Liability Insurance with limit of no less than $1,000,000 per accident for bodily injury or disease. 3. Technology Professional Liability Errors and Omissions Insurance- appropriate to ProuclCity's profession and work hereunder, with limits not less than $1,000,000 per occurrence. Coverage shall be sufficiently broad to respond to the duties and obligations as is undertaken by ProudCity in this agreement and shall include, but not be limited to, claims involving security breach, system failure, data recovery, business interruption, cyber extortion, social engineering, infringement of intellectual property, including but not limited to infringement of copyright trademark, trade dress, invasion of privacy violations, information theft, damage to or destruction of electronic information, release of private information, and alteration of electronic information. The policy shall provide coverage for breach response costs, regulatory fines and penalties as well as credit monitoring expenses. * ProudCity B. If ProudCity maintains broader coverage and/or higher limits than the minimums shown above, the Entity requires and shall be entitled to the broader coverage and/or the higher limits maintained by the contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the Entity. C. Other Insurance Provisions- The insurance policies are to contain, or be endorsed to contain, the following provisions: 1. Additional Insured Status- The City, its officers, officials, employees, and volunteers are to be covered as additional insureds on the CGL policy with respect to liability arising out of work or operations performed by or on behalf of ProudCity including materials, parts, or equipment furnished in connection with such work or operations. General liability coverage can be provided in the form of an endorsement to ProuclCity's insurance (at least as broad as ISO Form CG 2010 1185 or both CG 20 10, CG 20 26, CG 20 33, or CG 20 38; and CG 20 37 forms if later revisions used). 2. Primary Coverage- For any claims related to this contract, ProuclCity's insurance coverage shall be primary insurance primary coverage at least as broad as ISO CG 20 0104 13 as respects the City, its officers, officials, employees, and volunteers. Any insurance or self-insurance maintained by the City, its officers, officials, employees, or volunteers shall be excess of the ProudCity insuranceand shall not contribute with it. 3. Notice of Cancellation- Each insurance policy required above shall state that coverage shall not be canceled, except with notice to the City. D. Waiver of Subrogation- ProudCity hereby grants to City a waiver of any right to subrogation which any insurer of ProudCity may acquire against the City by virtue of the payment of any loss under such insurance. ProudCity agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not ProudCity has received a waiver of subrogation endorsement from the insurer. E. Self -Insured Retentions- Self -insured retentions must be declared to and approved by the City. The City may require ProudCity to purchase coverage with a lower retention or provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. The policy language shall provide, or be endorsed to provide, that * ProudCity the self -insured retention may be satisfied by either the named insured or City. F. Acceptability of Insurers- Insurance is to be placed with insurers authorized to conduct business in the state with a current A.M. Best's rating of no less than A:VI I, unless otherwise acceptable to the City. G. Verification of Coverage- ProudCity shall furnish City with original Certificates of Insurance including all required amendatory endorsements (or copies of the applicable policy language effecting coverage requiredby this clause) and a copy of the Declarations and Endorsement Page of the CGL policy listing allpolicy endorsements to City before work begins. However, failure to obtain the required documents prior to the work beginning shall not waive ProuclCity's obligation to provide them.The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time. H. Subcontractors- ProudCity shall require and verity that all subcontractors maintain insurance meeting all the requirements stated herein, and ProudCity shall ensure that City is an additional insured on insurance required from subcontractors. 1. Special Risks or Circumstances- City reserves the right to modify these requirements, including limits, based on the nature of therisk, prior experience, insurer, coverage, or other special circumstances. 2. COMPLIANCE WITH ALL LAWS ProudCity will comply with all applicable federal, state and local laws. 3. INDEPENDENT CONTRACTOR ProudCity shall, ducting the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer -employee relationship, ajoint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which ProudCity performs the services which are the subject matter of this Agreement; however, the services to be provided by ProudCity shall be provided in a manner consistent with all applicable standards and regulations governing such services. ProudCity shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. (#) ProudCity 4. CONFIDENTIALITY If ProudCity receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary; ProudCity agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information' shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the ProudCity disclosed in a publicly available source; (c) is in rightful possession of the ProudCity without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the ProudCity without reference to information disclosed by the City. 5. CONFLICT OF INTEREST CLAUSE ProudCity covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified tinder this Agreement. 6. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: To City: Clerk of the City Council City of Santa Ana (�) ProudCity 20 Civic Center Plaza (M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 Fax: 7 14- 647-6956 With courtesy copies to: City Attorney's Office City of Santa Ana 20 Civic Center Plaza P.O. Box 1988 Santa Ana, CA 92702 To 'ProudCity: Attention: Kevin Herman, Chief Operating Officer ProudCity, Inc. 2219 Damuth Street Oakland, CA 94612 A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. FI sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24) hours alter the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of (�) ProudCity calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. 7. NON-DISCRIMINATION ProudCity shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, age, national origin, ancestry, disability, gender identity, gender expression, or military and veteran's service as defined and prohibited by applicable law, in the recruitment, selection, training, utilization, promotion, termination or other employment related activities. ProudCity affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 8. PROFESSIONAL LICENSES ProudCity shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. ProudCity shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 9. WAIVER No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver runless the writing so specifies. 10. MISCELLANEOUS PROVISIONS Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. Signature Customer: Name: Kristine Ridge Title: City Manager Signature:_ Date: ProudCity: Name: Title: Signature: Date: ATTEST: _ By: Daisy Gomez I Clerk of the Council, MMC Kevin Herman coo May 24, 2022 Clerk * ProudCity Approved as to form: IW� Rya dge Assi ant ity Attomey * ProudCity Exhibit A: Quote Proudly Serving Santa Ana, CA * ProudCity Contact: Luke Fretwell Iuke@oroudcitv.com (510) 671-0593 * ProudCity Santa Ana Proud 3 ProudCity promise 3 About 4 How we're different 5 Always getting better 6 Network feedback 6 360feedback 6 GovTech 100 8 Proudly serving government 9 Examples 9 References 11 Leadership 12 Solutions 13 Websites 14 Content management 16 Documents 18 Meetings 1.9 Forms 20 Payments 22 Security 23 Support 24 Onboarding 25 Overview 25 Timeline 26 Technical specifications 29 Quote 30 Add-ons (optional) 31 Meetings 31 Search 31 Documents Notifications Subsites Payments Renewals/cancellations (�) ProudCity 32 33 33 33 33 Frequently asked questions 34 * ProudCity gayer ii['nen . ProudCity offers anew type of government -vendor partnership: • An open, modern approach to digital services • People -focused, accessible, secure web/mobile experience • Continuous empowerment, training and support • Always improving, open technologies ProudCity promise ProudCity will always: • Adhere to the highest digital government standards • Serve you with honesty, empathy and humility We're ready to join you and proudly serve Santa Ana. ( 0) Team ProudCity * ProudCity About ProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government operations, including websites, meetings, online forms and payments. ProudCity serves local governments across the United States, including townships, boroughs, cities, agencies, utilities and government -focused non-profit organizations. Government Technology named ProudCity one of'5 to Watch' in 2016 and has been included in its esteemed GovTech 100 list of top government technology companies in 2017, 2018, 2019, 2020 and 2021. ProudCity has been featured in TechCrunch, Government Technology, StateScoop, NextGov, Government Computer News and Route Fifty. ProudCity was founded in 2015. Learn more: proudcitv.com/about * ProudCity How we're different ProudCity is different from traditional digital government vendors, both in our approach to technology but also our core values. ProudCity Other vendors Open values No Regular product releases • Newfeatures • Product enhancements • Bugfixes • Security updates No Public release notes No Quarterly community feedback report No 100% public knowledge base No 100% open source No 100% customer HTTPS encryption No* 100% transparent pricing No Monthly/annual subscription contract No Marketplace of best -in -class technology and service partners No *Some vendors now guarantee this. Learn more: proudcitv.com/different * ProudCity Always getting better Santa Ana digital services improve over time. Network feedback The ProudCity Platform improves based on the ProudCity Network feedback loop: • Governments (you) • Communities (the people you serve) • ProudCity (our experts) Governments P* *t ProudCity 1% OM Communities Based on this feedback, we release regularly scheduled updates, including: • Newfeatures • Product enhancements • Bugfixes • Security updates 360feedback Communities expect governments to be transparent, collaborative and responsive, and ProudCity is the gold standard in delivering on those same expectations to our (�) ProudCity customers. To best serve our government customers, we conduct a regular feedback survey and share the results with everyone we work with. This allows us to have a continuous, structured, intentional and open dialogue with our customers, but also shows we actually respond to your feedback. As part of the ProudCity customer feedback program, we: ✓ Send a quarterly survey to all users of the ProudCity Platform ✓ Send a summary report to all ProudCity Platform users ✓ Publicly document and implement action items based on your feedback (�) ProudCity GovTech 100 "The future is here, and it is a lot simpler." - Government Technology ProudCity has been honored by Government Technology since our founding. III Leorn more: oroudcitvcom/govtech100 III * Proud0ty Proudly serving government We focus on serving local governments across the United States. THE CITY OF JAMS 7 :n a M I S S I S S I P P 1 C/F00.� SAN RAFAEL THE ary w1rH a Missions PETALUMA 50MOMA CO.,,, 4% -y. ,N ach ORTH CAROLINA dOHNSOeq� FLORIOA O4 F. W _ �[flail�l , * ProudCity Examples We proudly work with local governments like Santa Ana. Here are just a few. San Rafael, California cityofsanrafael.org Jackson, Mississippi iacksonms.gov Williams County, North Dakota williamsnd.com Montgomery, Ohio montgomervohio.orQ Belmont, North Carolina citvofbelmont.org Petaluma, California citvofoetaluma.orr Montclair, California citvofmontclainorg References Belmont, North Carolina cityofbelmont.ore Seth Norket snorketOcityofbelmont.org 704.901.2080 Montgomery, Ohio montgomervohio.orQ Matthew Vanderhorst mvanderhorst@monteomeryohio.org 513.792.8323 Rye Brook, NY ryebrook.org Fred Seifert fseifert(@rvebrook.ore 914.937.7862 Fairfax, California townoffairfax.ore Camille Esposito cesposito(@townoffairfax.org 415.246.0156 * Proud0ty Williams County, North Dakota williamsnd.com Lindsey Harriman Iindsevhgco.will iams.nd.us 701.577.4557 Montclair, California Citvofmontclair.orR Edmund Garcia eQarcia0citvofmontclair.ore 909.625.9494 San Rafael, California citvofsanrafael.org Lindsay Lara Iindsay.lara(@cityofsanrafael.or2 415.485.3065 Oakwood, Ohio oakwoodohio.aov Lori Stacel stacelPoakwood.oh.us 937.298.0600 * ProudCity Leadership Our executive team has decades experience building open, scalable government digital services. Luke Fretwell Luke Fretwell supports all aspects of ProudCity, including product development, operations and community engagement. Prior tojoining ProudCity as CEO, he worked with numerous government -focused organizations and has written extensively about digital government. Kevin Herman Kevin leads ProudCity operations, including the ProudCity Onboarding program. Prior to joining ProudCity as chief operations officer, he was co-founder of Albatross Digital, a civic -focused web design and development firm. Jeff Lyon Jeff leads ProudCity technical operations, including product releases, security and cloud management. Prior tojoining ProudCity as chief technology officer, he was co-founder of Albatross Digital. Alex Schmoe Alex leads ProudCity product development, including product releases, user experience and accessibility. Prior tojoining ProudCity as chief product officer, he was co-founder of Albatross Digital. Learn more: aroudcitycom/team * ProudCity Solutions ProudCity makes it easy for Santa Ana Lo launch and grow your digital services. This includes government -focused: • Websites (ProudCity Web) • Content management (ProudCity CMS) • Documents (ProudCity Documents) • Meetings (ProudCity Meetings) • Forms (ProudCity Forms) • Payments (ProudCity Payments) • Security (ProudCity Safe) • Support (ProudCity Care) • Onboarding (ProudCity Onboarding) • Marketplace (ProudCity Marketplace) * ProudCity Websites ProudCity Web makes it easy for Santa Ana to launch accessible, mobile -friendly websites. Domain: • Custom (ex: yourcity.gov) • WCAG 2.0 AA • Structured content • Image alttags • Keyboard tabbing Accessibility: • Form labeling • Aria attributes • Font re -sizing • Language translation • Accessibility statement • Printable pages Security: • 100%encryption (HTTPS) • Google Cloud Hosting: • Kubernetes • Docker • Smartphones • Tablets Mobile -enabled: • Laptops • Desktops • TVs • Kiosks • Predictive, type -ahead search Search: • Search all site content • Categoryfilters Answers: • Search/category filter for FAQs * ProudCity Departments: • Standardized department pages/subpages • Filter by agency/department, councils, staff, Directory: electeds • People profile pages (photo, bio, social) • Contact email, phone, address, fax • Search/filter by event type • Save to calendars (iCal, Google, Outlook, Calendar: Yahoo!) • Directions • Share to social media • Facebook Social media integration: • Twitter • YouTube • Webmaster tools XML sitemap Search engine • Automatic sitemap.xml generation optimization: • Sitemap submitted to Google/Bing • Structured HTML mark-up • Chrome • Safari Browser compatibility: • Firefox • Bing • Tor Learn more: Proudcitvcom/web * ProudCity Content management ProudCity CMS lets Santa Ana eases manage all aspects of your governme) website content. Number of pages: • Unlimited Licenses: • Unlimited • Manager Roles/permissions: . Publisher • Author • Pages • News posts • Events Publish/manage: • Frequently asked questions • Departments • Documents • Jobs • Pagebuilder (drag and drop customization) Editors: • Visual (WYSIWYG) • Text (HTML) • Site branding (logo/colors/fonts) • Pre -built page templates Design: • Customized page design • Text modification (bold, italics, etc.) • 30+ drag -and -drop widgets Navigation: • Menus • Breadcrumbs • Images(graphics/photos) Media: • Videos * ProudCity • Documents (PDFs) Embedding: • Documents • iFrame (audio/video/media/social media/third party) • Schedule (content publish/delete dates) Timing: • Version management • Redirects Links: • Broken link checker Newsletter • MailChimp integration: • Constant Contact • 100% export (content and code) Data: • 100%ownership • Analytics dashboard Analytics: • Integrated with Google Analytics Learn more: vroudcity.com/cros * ProudCity Documents ProudCity Documents makes it easy for Santa Ana to publish online documents. Files: • Unlimited (under 25 MB per file) • Document lists for: Example uses: o Meetings o Agendas o Reports Management: • Organize by folder Embedding: • PDFs • Single/multiple pages Search: • Document title search NOTE: See Quote section below for ProudCity Documents and ProudCity Search+Docs add -on options and pricing. Learn more: oroudcity.com/documents * ProudCity Meetings ProudCity Meetings helps Sant6 An6 , and manage meeting minutes, agendas and videos. • Agendas Publish: • Minutes • Videos (YouTube) • Contact information • Text/HTML Formats: • PDF • Customize council, board, etc., meetings pages • Add meetings widget to any page Design: • List upcoming meetings • Display past meetings archive Timestamping: • Bookmark timestamps in YouTube videos Search: • Search meeting agendas/minutes from site search (advanced search with ProudCity Search+Docs) NOTE: See Quote section below for ProudCity Meetings add -on options and pricing. Learn more: oroudcity.com/meetings * ProudCity Forms ProudCity Forms makes it easy to create and manage secure, mobile -friendly online government forms. Number of forms: • Unlimited • Payments (fines, tickets) • Permits Example uses: • Issue reporting • Job applications • Subscriptions (alerts, newsletters) • Public record requests • WCAG 2.0 AA Accessibility: • Keyboard tabbing • Form labeling • Aria attributes • Smartphones • Tablets Mobile -enabled: • Laptops • Desktops • TVs • Kiosks • Add/edit/delete forms • Drag -and -drop form builder Manage: • Confirmation pages / emails • Post same form in multiple pages • File uploads, attach documents to forms Documents: • Associate digital forms with print versions • Forms manager dashboard Data: • Download form submissionsto.xls/.csv * ProudCity Payments: • PCI compliant credit card processing • Proud City Payments Integrations: • MailChimp • ConstantContact Learn more: proudcity.com/forms * ProudCity Payments ProudCity Payments makes it easy to set up and manage Santa Ana web and mobile nay/mend- Number of payment forms: Example uses: Compliance: Credit cards: • Unlimited • Permits • Tickets/fines • Event registrations • Taxes • PCI compliant • Visa • Mastercard • American Express • + more • Dashboard of payments, payouts, transactions • Notifications (customized confirmation emails) Manage: • Recurring payment transactions • Issue refunds Data: • Viewable/down load able reports Learn more: proudcitycom/poyments * ProudCity Security ProudCity Safe guarantees Santa Anal' ids d holistic approach to website security. Encryption: • 100% HTTPS SSL Up -time: • 99.9% monthly average Software updates: • Every two weeks • Security vulnerabilities released immediately Authentication: • Secure user storage authentication • Daily database/files back-ups stored in secondary data center for one week Back-up / recovery: • Weekly back-ups (every Sunday - stored for five weeks) Manual back-ups via customer support ticket • Third -party monitoring (pings website up -time every five minutes with a 30-second threshold) Monitoring: • Continuous monitoring for vulnerabilities(code, administrator access, backup verification) DDOS: • Distributed denial -of -service protection Hot fixes: • Serious vulnerabilities released immediately Learn more: proudcity.com/security * ProudCity customer support you need. • 24/7 public knowledge base o Online help videos o Online documentation (help.proudcity.com) Online: o Self-service guides (help.proudcitv.com/Qu ides) o Frequently asked questions General: • 24/7 (less than 48-hour response time -U.S. based) Ticketing: Expedited: • Technical • Emergency Live chat: • 8:00 a.m. to 7:00 p.m. Monday -Friday Eastern Time (U.S. based) Learn more: oroudcity.com/suyoort * ProudCity Onboarding ProudCity On boarding streamlines )ama Ana training and new website launch. Overview • Digital government strategy and training Includes: • Project management, launch support • ProudCity platform training • Hands-on, collaborative customization • 20+ hours of experienced based training sessions • From beginning to end of the onboarding process Training: • Sequential curriculum to learn a new feature, content type or service each week through the launch of your site. • Within 90 days, you will launch your new digital government services. • Your ProudCity Ambassador will guide you through weekly training and manageable task assignments (two forty-five minute sessions a week). • In 30 days, you will be trained on the basics and ready Timeline: to experiment and test new ideas. • In 60 days, you will be fully trained and ready for public feedback on your BETA website • 30 days later, you will confidently launch your new LIVE site. • After 90 days, you're fully onboarded and get 24/7 chat/ticketing support and product upgrades Pre -kickoff Resources • Phase overview • Team agreement • Product owner • Project management • Proiect plan Timeline * ProudCity Week 1 Prep • Review pre -project resources • Team pledgee • Product owner • Proiect management • Project plan o Widget and platform overview • Kickoff meeting • Account creation • Schedule recurring meetings Customization • Logo • Color palette • Social • Images(2-3) Content strategy • Footer content o /contact o Email for/contact o Email for/feedback o /about language • Content guide • Answers guide Week 2 Content strategy • Answers guide (cont.) • Information architecture Content / page creation • WYSIWYGtraining • Answers content (cont.) (�) ProudCity • Department set-up Week 3 Content strategy • Information architecture (cont.) Content / page creation • Answers content (finalize) • Page structure • Departments • Documents+pagebuilder Week 4 Content / page creation • Departments (finalize) • Contacts • Landing pages • Payment list • Report an issue list Alphalaunch • Launch • Feedback and iteration Week 5 Content / page creation • Landing pages (finalize) • Contacts (finalize) • Payments (finalize) • Report an issue (finalize) Alpha • Feedback and iteration (cont.) Week 6 Content / page creation • Departments (iterate) • Landing pages (iterate) • Documents (continued) • Forms Integrations • Payments • Issues Week 7 Content / page creation • Meetings • Documents (cont.) * Proud0ty • Forms (cont.) • News • Events Integrations • Payments (cont.) • Issues (cont.) Alpha • Feedback and iteration (cant.) Week 8 Content / page creation • News (cont.) • Events (cont.) Integations • Newsletter BETA Launch • Launch • Feedback and iteration Week 9 Content / page creation • Maps BETA Launch • Feedback and iteration Week 10 Content / page creation • Documents (round 2) • Forms (round 2) BETA Launch • Feedback and iteration • Analytics • Domain information Week 11 BETA Launch • Feedback and iteration Week 12 LIVE Launch • Communication plan • Redirects • Launch Learn more: proudcity.com/0nboardin� * ProudCity Technical specifica The ProudCity Platform is povver ei modern, open technologies. • Google Cloud Hosting: • Kubernetes • Docker Encryption: • Let's Encrypt • Linux Infrastructure: • Apache • PHP • MySQL Content management: • WordPress Search: • Elasticsearch Front-end: • Bootstrap • Font Awesome Authentication: • AuthO Data: • WordPress RESTAPI License: • GNU Affero GPL license, version 3 Learn more: Proudcity.com/tech Description ProudCity Standard Plan • ProudCity Web • ProudCity Service Center • ProudCity Forms • ProudCity Documents • ProudCity Payments • ProudCity Care • ProudCity Safe • Two subsites • Search+ Documents • 50MB per file upload increase Duration/description Recurring annual subscription • ProudCity Standard Plan • Four extended trainings per year *Based on 2020 U.S. Census population data Add-ons (optional) Meetings (�) ProudCity Unit price Cost $0.01 $37,227 per (per year) resident/month (310,227 pop.)* $50 per month $600 (per year) Total Threeyears $113,481 Upgrade* Price: 9 $600/year (subscription) * ProudCity • $500 (onboarding) Includes: • ProudCity Meetings * With purchase of ProudCity Standard website subscription Price: • $600/year (subscription) • $2,000 (onboarding) Stand-alone**: Includes: • ProudCity Meetings Search ** Without purchase of ProudCity Standard website subscription Price: • Free Includes: Standard*: • Sitewide search • Type -ahead • Search widget * With purchase of ProudCity Standard plan Price: • $200/month (subscription) • $500 (onboarding) Search Plus: Includes: • Search Standard • Multi -site search • Granicus integration * ProudCity Price: • $100 per month (up to 200 documents) • $150 per month (up to 600 documents) • $300 per month (up to 1200 documents) • 1,200 or more documents (will fall into enterprise pricing) • $100 per month add -on to increase to 50MB file Search+Docs: upload • $100 per month add -on to increase search index to 50MB Documents Includes: • Search Standard • Searchable PDF content • Filtered search • Multi -site document search Price: • Free Standard': Includes: • Unlimited files (under 25 MB per file) • Increase to 50 MB file upload - $50/month add -on * With purchase of ProudCity Standard plan Notifications Price: Standard: • $200/month (subscription) • $500 (onboarding) Subsites * ProudCity Includes: • Subscribe to specific pages for updates (news/documents) • Unlimited pages • Updates emailed automatically • Integrates with Mailchimp, Constant Contact Price: • $100/month per subsite (subscription) • $1,500(onboarding) Standard: Includes: • Separate, standalone website(s) • Same platform/process • Discounted subscription • Administrative permissions Payments Standard: Credit card processing fee: • 3%+ $0.30 per successful transaction Renewals/cancellations • Subscriptions/add-ons can be canceled anytime but without refunds for previously paid invoices. * ProudCity Frequently asked questions Do you do migrations? When building a new website, it is an opportunity to reassess your current website content for accessibility and plain language, which typically involves an extensive overhaul. Therefore, ProudCity does not advocate for migrations. We recognize there are situations where existing content needs to be moved to a new website, and we review and recommend strategies related to these on a case -by -case basis. Do you do website'refreshes?' To us, the idea of a'website refresh' is a dated concept. Because our tools -- and regular product enhancements -- give you maximum freedom to manage the design of your website, you can'refresh'-- whether it's one page, many pages or the entire website -- at any time. THE 41THE HARTFORD BUSINESS SERVICE CENTER 3600 WISEMAN BLVD HARTFORD SAN ANTONIO TX 78251 City of Santa Ana Attn: Risk Management Division 20 CIVIC CENTER PLZ SANTA ANA CA 92701-4058 Account Information: Policy Holder Details : IProudCity Inc Deborah Scott- Digitally signed by Leistra, Risk Deborah Scott-1 eistra, Risk Manager, City of Santa Ana Manager, City of Date: 2022.07.0712:03:28 Santa Ana 07'00' June 30,2022 0 Contact Us Need Help? Start a live chat online or call us at (866) 467-8730. We're here weekdays from 8:00 AM to 8:00 PM ET. Enclosed please find a Certificate Of Insurance for the above referenced Policyholder. Please contact us if you have any questions or concerns. Sincerely, Your Hartford Service Team WLTRO05 CERTIFICATE OF LIABILITY INSURANCE DATE(MMIDD/YYYY) 06/30/2022 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATIONIS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: PAYCHEX INSURANCE AGENCY INC/PHS PHONE 800 640-0395 () FAx 90 225 KE NNETH DR 25 110 (A/C, No, Ext): (A/C, No): E-MAIL ADDRESS: ROCHESTER NY 14623 62 INSURER(S) AFFORDING COVERAGE NAIC# INSURERA: Sentinel Insurance Company Ltd. 11000 INSURED INSURER B : PROUDCITY INC INSURER C: 2219 DAMUTH ST INSURER D: OAKLAND CA 94602-2411 INSURER E: INSURER F : COVERAGES tiGHIIHIGA I E NUMBER- GCVIQInM aluMOCo. THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATEDAOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SUBR POLICY NUMBER POLICY EFF POLICY EXP LIMITS LTR NSR YYY COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $1,000,000 CLAIMS-MAOE OCCUR DAMAGE TO RENTED oaj PRE n $1,000,000 X General Liability MEO EXP(Any one person) $10,000 A X X 76 SBU UQ8313 07/05/2022 07/05/2023 PERSONAL B ADVINJURV $1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER GENERAL AGGREGATE $2,060,000 POLICY❑LOG ECTPRO- PRODUCTS - COMP/OPAGG $2,000,000 OTHER: AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT $1,000,000 Fa accident) ANY AUTO BODILY INJURY (Per person) A IX ALL OWNED SCHEDULED AUTOS AUTOS X 76 SBU U08313 07/05/2022 07/05/2023 BODILY INJURY accident Per ( J HIRED NON -OWNED X PROPERTY OHMAGE AUTOS AUTOS (Per accident) UMIRELLALIAEI OCCUR EACH OCCURRENCE EXCESS LIAB H CLAIMS - AGGREGATE MADE E RETENTION$ WORKERS COMPENSATION PER OTH- AND EMPLOYERS' LIABILITY STATGTE EH ANY YIN PROPRIETOR/PARTNERIEXECUTIVE E.L. EACH ACCIDENT OFFICER/MEMBER EXCLUDED? NIA E.L. DISEASE -EA EMPLOYEE (Mandatory In NH) E.L. DISEASE - POLICY LIMIT If yes, describe under DESCRIPTION OF OPERATIONS belone A O ILSAFE TECHNOLOGY E OR 76 SBU U08313 07/05/2022 07/05/2023 Each Glitch $1,000,000 Aggregate $1,000,000 DESCRIPTION OF OPERATIONS /LOCATIONS/VEHICLES (ACORD 101, Additional Remarks Schedule, maybe attached U more space Is required) Those usual to the Insured's Operations. Attn: Risk Management Division 20 CIVIC CENTER PLZ SANTA ANA CA 92701-4058 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD AGENCY CUSTOMER ID: LOC#: AC'� Li �-' ADDITIONAL REMARKS SCHEDULE Page 2 of 2 AGENCY NAMEDINSURED PAYCHEX INSURANCE AGENCY INC/PHS PROUDCITY INC 2219 DAM UTH ST POLICY NUMBER SEE ACORD 25 OAKLAND CA 94602-2411 CARRIER NAIC CODE SEE ACORD 25 EFFECTIVE DATE: SEE ACORD 25 THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM FORM NUMBER: ACORD 25 FORM TITLE: CERTIFICATE OF LIABILITY INSURANCE City of Santa Ana, officers, agents, employees, and volunteers are additional insured per Additional Insured: Owners, Lessees, or Contractors; Scheduled Person or Organization Form SS4170 attached to this policy. Waiver of Subrogation applies in favor of the Certificate Holder per the Business Liability Coverage Form SS0008 and the Hired Auto and Non Owned Auto Endorsement SSO438 attached to this policy. Coverage is primary and noncontributory per the Business Liability Coverage Form SS0008, attached to this policy. Notice of Cancellation will be provided in accordance with Form SS1223, attached to this policy. RFnLweD6MPRovm Br. ' IIeCC:e $coif'-(.t:ado.c ® Ruk Manager ACORD 101 (2014/01) © 2014 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD Select Customer Insurance Center 3600 WISEMAN BLVD. SAN ANTONIO TX 78251 Policyholder, please callus at: (877) 287-1312 Agent, please callus at: (e77) 287-1312 INSURANCE ENDORSEMENT ATTACHED *** PLEASE REVIEW THE CHANGE *** Enclosed is an endorsement for your business insurance policy. Please review it at your convenience. If you have questions or need to make further changes: Policyholder, please call us at: (877) 287-1312 Agent, please call us at: (877) 287 -13 12 between 7 A.M. and 7 P.M. CST, The premium billing will be mailed to you separately. You can expect to receive it soon. Thank you for allowing us to service your business needs. PAYCHEX INSURANCE AGENCY INC/PHS THE HARTFORD SELECT CUSTOMER INSURANCE CENTER The Hartford Hartford Fire Insurance Company and its Affiliates One Hartford Plaza, Hartford, Connecticut 06155 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. POLICY CHANGE This endorsement changes the policy effective on the Inception Date of the policy unless another date is indicated below: Policy Number: 76 SBU UQ8313 76 Named Insured and Mailing Address; PROUDCITY DBA PROUDCITY 2219 DAMUTH ST OAKLAND CA 94602 Policy Change Effective Date: 07/05/22 Effective hour is the same as stated in the Declarations Page of the Policy. Policy Change Number: 003 Agent Name: PAYCHEX INSURANCE AGENCY INC/PHS Code: 210690 POLICY CHANGES: SENTINEL INSURANCE COMPANY, LIMITED ANY CHANGES IN YOUR PREMIUM WILL BE REFLECTED IN YOUR NEXT BILLING STATEMENT.IF YOU ARE ENROLLED IN REPETITIVE EFT DRAWS FROM YOUR BANK ACCOUNT, CHANGES IN PREMIUM WILL CHANGE FUTURE DRAW AMOUNTS. THIS IS NOT A BILL. NO PREMIUM DUE AS OF POLICY CHANGE EFFECTIVE DATE FORM NUMBERS OF ENDORSEMENTS REVISED AT ENDORSEMENT ISSUE: IH12001185 WAIVER OF SUBROGATION PRO RATA FACTOR: 1.000 THIS ENDORSEMENT DOES NOT CHANGE THE POLICY EXCEPT AS SHOWN. Form SS 12 110405 T Page ooi Process Date: 06/30/22 Policy Effective Date: 07/05/22 Policy Expiration Date: 07/05/23 POLICY NUMBER: 76 SBU UQ8313 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. WAIVER OF SUBROGATION LOC 002, BLDG 001 CITY OF MOUNTAIN CITY, TX 101 MOUNTAIN CITY DR MOUNTAIN CITY, TX 78610 THE CITY OF SANTA ANA, ITS OFFICERS, AGENTS, EMPLOYEES & VOLUNTEERS 20 CIVIC CENTER PLAZA SANTA ANA, CA 92701 Form IH 12 00 11 85 T SEC. NO. 003 Process Date: 06/30/22 W1kMnugewdDMdM I flenFveofiMaaov®Bv: � 00 ® Puk MTnTger Printed in U.S.A. Page 001 Expiration Date: 07/05/23 City of Santa Ana Risk Management Division 20 Civic Center Plaza Santa Ana, CA 92702 ACORD 5649488 0088/13095208 A� O' CERTIFICATE OF LIABILITY INSURANCE oszzMzoi2D"'"" THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsements . PRODUCER CONTACT Paychex Insurance Agency Inc PAYCHEX INSURANCE AGENCY, INC. 150 SAWGRASS DRIVE PHONE 877-266-6850 FAX . 585-389-7426 EMAIL Certs@paychex.Com ROCHESTER, NY 14620 INSURER(S) AFFORDING COVERAGE NAIC# INSURED INSURERA: Sequoia Insurance Company 22985 INSURER B: PROUDCITY INC 750 GRAND AVE, APARTMENT 3G INSURER C: BROOKLYN, NY 11211 INSURER D: INSURER E: INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACTOR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAYBE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. NSR LTR TYPE OF INSURANCE DDLSUBR INSR D POLICY NUMBER POLICY EFF (MM/DDNYYY) POLICY EXP (MM/DDNYYY) LIMITS GENERAL LIABILITY EACH OCCURRENCE $ COMMERCIAL GENERAL LIABILITY OCLAIMS-MADE�OCCUR DAMAGE TO RENTED $ $ MED UP (Any one person) PERSONAL&ADV INJURY $ GENERALAGGREGATE $ EN-L AGGREGATE LIMIT APPLIES PER: POLICY = PROJECT LOL PRODUCTS -COMP/OP AGG $ $ AUTOMOBILE LIABILITY ANY AUTO uLOWNED O SCHEDULED AUTOS AUTNUSWNEO HIRED AUTOS �ABTOS COMBINED SINGLE LIMIT (Ea accidenl) $ BODILYINJURY PerpBODILY INJURY $ BODILY INJURY (Par accident) $ PROPERTY DAMAGE (Peraccident) $ $ UMBRELLA LAB OCCUR EACH OCCURRENCE $ AGGREGATE $ EXCESS LAB CI -AIMS -MADE $ OED RETENTIONS WORKERS COMPENSATIONANO EMPLOYERS LIABILITY QWC1189075 Ot/15/2022 01/15/2023 X WLSTATU- OTH- E.L. EACH ACCIDENT $ 1,000,000.00 ANY PROPRIETOR/PARTNE WLXECUTIVE OFFICEWMEMBEREXCLUDED9 IMendflaq in NH) NN N/A EL.DISEASE -EA EMPLOYEE $ 1,000,000.00 E.L. DISEASE -POLICY LIMIT $ 1,000,000.00 Iryes,ducneeunder DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (Attach ACORD 101, Addilional Remarks Schedule, if more space is required) PJAMoMgenailDwant REVIEYIEDfi MPRW®BY: ' �!eui �cGE:z $toff-le:.t�na U Rol,Manager r. CERTIFICATE HOLDER CANCELLATION If City of Santa Ana Risk Management Division 20 Civic Center Plaza Santa Ana, CA 92702 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS, BUT FAILURE TO MAIL SUCH NOTICE SHALL IMPOSE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE COMPANY, ITS AGENTS OR REPRESENTATIVES. AUTHORIZED REPRESENTATIVE r lck� PSi cif ACORD 25 (2016/05) @1988.2016 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD y. . ,low, Select Customer Insurance Center 3600 WISEMAN BLVD. SAN ANTONIO TX 78251 Policyholder, please call us at: (877) 287-1312 Agent, please call us at: (877) 2 87 -1312 INSURANCE ENDORSEMENT ATTACHED *** PLEASE REVIEW THE CHANGE *** Enclosed is an endorsement for your business insurance policy. Please review it at your convenience. If you have questions or need to make further changes: Policyholder, please callus at: (877) 287-1312 Agent, please callus at: (877) 287-1312 between 7A.M. and 7 P.M. CST. The premium billing will be mailed to you separately. You can expect to receive it soon. Thank you for allowing us to service your business needs. PAYCHEX INSURANCE AGENCY INC/PHS THE HARTFORD SELECT CUSTOMER INSURANCE CENTER The Hartford Hartford Fire Insurance Company and its Affiliates One Hartford Plaza, Hartford, Connecticut 06155 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. POLICY CHANGE This endorsement changes the policy effective on the Inception Date of the policy unless another date is indicated below: Policy Number: 76 SBU UQS313 76 Named Insured and Mailing Address; PROUDCITY DBA PROUDCITY 2219 DAMUTH ST OAKLAND CA 94602 Policy Change Effective Date: 07/05/22 Effective hour is the same as stated in the Declarations Page of the Policy. Policy Change Number: 002 Agent Name; PAYCHEX INSURANCE AGENCY INC/PHS Code: 210690 POLICY CHANGES: SENTINEL INSURANCE COMPANY, LIMITED ANY CHANGES IN YOUR PREMIUM WILL BE REFLECTED IN YOUR NEXT BILLING STATEMENT.IF YOU ARE ENROLLED IN REPETITIVE EFT DRAWS FROM YOUR BANK ACCOUNT, CHANGES IN PREMIUM WILL CHANGE FUTURE DRAW AMOUNTS. THIS IS NOT A BILL. NO PREMIUM DUE AS OF POLICY CHANGE EFFECTIVE DATE BUSINESS LIABILITY OPTIONAL COVERAGES ARE REVISED ADDITIONAL INSURED IS CHANGED TO READ LOCATION 002 BUILDING 001 ADDITIONAL INSURED #3 - OWNERS, LESSEE OR CONTRACTORS IS REVISED FORM SS4170 NAME THE CITY OF SANTA ANA, ITS OFFICERS, AGENTS, EMPLOYEES & VOL UNTEERS ADDRESS 20 CIVIC CENTER PLAZA, SANTA ANA, CA 92701 PRO RATA FACTOR: 1.000 THIS ENDORSEMENT DOES NOT CHANGE THE POLICY EXCEPT AS SHOWN. Form SS 12 110405 T Page 001 (CONTINUED ON NEXT PAGE) Process Date: 06/24/22 Policy Effective Date: 07/05/22 Policy Expiration Date: 07/05/23 POLICY CHANGE (Continued) Policy Number: 76 SaU UQ8313 Policy Change Number: 002 FORM NUMBERS OF ENDORSEMENTS REVISED AT ENDORSEMENT ISSUE: SS 41 70 06 11 Form SS 12 1104 05 T Page 002 Process Date: 06/24/22 Policy Effective Date: 07/05/22 Policy Expiration Date: 07/05/23 POLICY NUMBER: 76 SBU UQ6313 CHANGE NUMBER: 002 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS - SCHEDULED PERSON OR ORGANIZATION This endorsement modifies insurance provided under the following: BUSINESS LIABILITY COVERAGE FORM SCHEDULE Name Of Additional Insured Person(s) Or Organization(s): THE CITY OF SANTA ANA, ITS OFFICERS, AGENTS, EMPLOYEES 6, VOLUNTEERS Location(s) Of Covered Operations: 20 CIVIC CENTER PLAZA, SANTA ANA, CA 92701 Information required to complete this Schedule, if not shown above, will be shown in the Declarations. A. Section C. — Who Is An Insured is amended to include as an additional insured the person(s) or organization(s) shown in the Schedule, but only with respect to liability for "bodily injury", "property damage" or "personal and advertising injury" caused, in whole or in part, by: 1. Your acts or omissions; or 2. The acts or omissions of those acting on your behalf; in the performance of your ongoing operations for the additional insured(s) at the location(s) designated above. Form SS 41 70 06 11 Process Date: 06/24/22 B. With respect to the insurance afforded to these additional insureds, the following additional exclusions apply: This insurance does not apply to 'bodily injury" or "property damage" occurring after: 1. All work, including materials, parts or equipment furnished in connection with such work, on the project (other than service, maintenance or repairs) to be performed by or on behalf of the additional insured(s) at the location of the covered operations has been completed; or 2. That portion of "your work" out of which the injury or damage arises has been put to its intended use by any person or organization other than another contractor or subcontractor engaged in performing operations for a principal as a part of the same project. R}e�nE�w�m[6Ar�v,.Ro,v®Jer. ® Ruk Manager Page 1 of 1 Policy Expiration Date: 07/05/23 © 2011, The Hartford (Includes copyrighted material of Insurance Services Office, Inc., with its permission) From: Sent: Wednesday, July 5, 2023 8:19 AM To: Follow Up Flag: Follow up Flag Status: Flagged NOTICE OF COMPLIANCE CITY STAFF; PRINT THIS PAGE AND INCLUDE WITH AGREEMLNT TO TIII CLERK OF THE COUNCIL Contractor ProudCity Inc Name: Project A-2022-125 Number: Project City Website Services Name: The Certificate of Insurance (COI) submitted indicates that the coverages are in compliance With the insurance requirements. No further action is required at this time. The o�iant coverages) are: POLICY ! EXPIRATION I TYPE OF INSURANCE NUMBER DATE COI DATE FILE NAME AUTOMATIC FAILSA"E TECHNOLOGY E OR O 76SBUUQ8313 07/05/2024 06/06/2023 RENEWAL, CERTIFICATE.pdf AUTOMATISC GENERAL LIABILITY 76SBUUQ8313 07/05/2024 06/06/2023 RENEWAL CERTIFICATE.pdf WORIKERS COMPENSATION AND QWC1254445 01/15/20 4 05/08/2023 ProudCity Inc - EMPLOYERS' LIABILITY 5649488..pdf Thank you, City of Santa Ana Risk Management Division I