HomeMy WebLinkAboutItem 08 - Santa Ana Zoo Ticketing Software SystemParks, Recreation, and Community Services
www.santa-ana.org/parks
Item # 8
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
November 1, 2022
TOPIC: Santa Ana Zoo Ticketing Software System
AGENDA TITLE:
Approve an Agreement with Centaman, Inc. to Provide a Ticketing System Software for
the Santa Ana Zoo for a Three -Year Period, with an Optional Extension Period of Five
Additional Years (General Fund).
RECOMMENDED ACTION
Authorize the City Manager to execute a three-year agreement with Centaman, Inc. from
November 1, 2022 through October 31, 2025 to provide a ticketing system software for
the Santa Ana Zoo, for an amount not to exceed $243,738, which includes a 10%
contingency, with the option to extend the agreement for five years through October 31,
2030, for an amount not to exceed $266,761.60, which includes a 10% contingency and
a 4.5% CPI increase each year during the five-year term, for an aggregate total not to
exceed $510,499.60, subject to non -substantive changes approved by the City Manager
and City Attorney.
DISCUSSION
On January 26, 2022, the Parks, Recreation, and Community Services Agency (PRCSA)
issued a Request for Proposals (RFP) for a ticketing software system for the Santa Ana
Zoo. Broadly accessible online ticketing and purchasing operability is rapidly becoming
a zoo industry standard. The zoo sought a ticketing solution that includes all of the
following basic components:
• Ticketing
• Group Educational (School) Reservations
• Party or Event Reservations
• Membership Sales and Tracking
• Point of Sale (POS) for purchase of rides, stroller rentals, etc.
• Customer Relationship Management
• Marketing and Outreach to generate and track donors
• Reporting
Santa Ana Zoo Ticketing Software System
Page 2
A shared goal between PRCSA and Friends of Santa Ana Zoo is the integration of
ticketing processes handled by each entity, resulting in a seamless experience for guests
and consistency throughout the organization. Because of the intricacies involved with
incorporating both user groups, the review of the RFP proposals and final agreement
language took many months.
The recommended ticketing solution is on par with those utilized by peer organizations in
the community and at large, such as Bowers Museum and Discovery Cube Orange
County. The upgrade provides many benefits including:
• Improved accessibility and convenience for the public
• Improved analytics and data capture to understand trends
• Efficiency improvements for staff managing program reservations, rentals, and
special events
• Safety improvements through better access control of visitors to the zoo and at
events
• Digitization of processes like reservation tracking, which are currently tracked
manually
During the course of the RFP process, 39 vendors were notified, 38 vendors downloaded
the RFP, and nine vendors submitted a proposal. There were no proposals submitted
from local Santa Ana businesses. An evaluation committee reviewed and rated the
proposals according to the criteria listed in the RFP: Statement of Qualifications &
References, Manner for Performing Services & Schedule and Fee Proposal. The results
of the RFP evaluation were as follows:
Company
Score (300 Max)
Centaman, Inc.
278
KMIT Solutions
256
Anchor Operating Systems, LLC
253
Gateway Ticketing Systems, Inc.
252
Rocketrez, Inc.
194
Amilia Technologies USA, Inc.
190
Technotic Sports
143
Parkeon, Inc.
139
Ticketsearch
128
After ratings were finalized, a multi -agency committee worked with Centaman, Inc. to
finalize the proposed agreement terms and deployment plan. Additionally, the team
worked with System Innovators, FMSA's current merchant provider to establish a plan for
necessary integrations.
Santa Ana Zoo Ticketing Software System
Page 3
ENVIRONMENTAL IMPACT
There is no environmental impact associated with this action.
FISCAL IMPACT
Funds are budgeted and available in the following accounts for the specified year.
Fiscal
Accounting Unit-
Fund
Accounting Unit,
Amount
Year
Account #
Description
Account Description
FY 22-23
01113220-62300
General Fund
PRCSA-Zoo, Contract
$103,752
Services -Professional
FY 22-23
01113220-66511
General Fund
PRCSA-Zoo, Computer
$46,662
Software Subscription
First Year Subtotal
$150,414
Funds will be budgeted and made available in the following account for subsequent years
of the initial term.
FY 23-24
01113220-66511
General Fund
PRCSA-Zoo, Computer
Software Subscription
$46,662
FY 24-25
01113220-66511
General Fund
PRCSA-Zoo, Computer
Software Subscription
$46,662
Years 2-3 Subtotal
$93,324
Initial Term Total
$243,738
The City has the option to extend the agreement an additional five years at an increased
cost of the greater of 4.5% or the increase in consumer price index from the original
annual cost. The amounts below reflect an annual 4.5% increase plus 10% contingency
of the initial annual cost.
Fiscal
Accounting Unit-
Fund
Accounting Unit,
Amount
Year
Account #
Description
Account Description
FY 25-26
01113220-66511
General Fund
PRCSA-Zoo, Computer
$48,761.79
Software Subscription
FY 26-27
01113220-66511
General Fund
PRCSA-Zoo, Computer
$50,956.07
Software Subscription
FY 27-28
01113220-66511
General Fund
PRCSA-Zoo, Computer
$53,249.10
Software Subscription
FY 28-29
01113220-66511
General Fund
PRCSA-Zoo, Computer
$55,645.30
Software Subscription
FY 29-30
01113220-66511
General Fund
PRCSA-Zoo, Computer
$58,149.34
Software Subscription
Years 4-8 Total
$266,761.60
Santa Ana Zoo Ticketing Software System
Page 4
EXHIBIT(S)
1. Agreement
Submitted By: Hawk Scott, Executive Dir. of Parks, Recreation and Community
Services
Approved By: Kristine Ridge, City Manager
AGREEMENT WITH CENTAMAN, INC., TO PROVIDE ZOO TICKETING
,SOFTWARE SERVICES
THIS AGREEMENT is made and entered into on this 1 st day of November, 2022 by and
between Centaman, Inc., a Delaware corporation ("Consultant"), and the City of Santa Ana,
a charter city and municipal corporation organized and existing under the Constitution and laws
of the State of California ("City").
RECITALS
A. On January 26, 2022, the City issued Request for Proposal ("RFP") No. 22-008 by which
it sought to retain a consultant having special skill and knowledge in the field of ticketing
software to support all ticketing, reservations, memberships, reporting and accounting for
the Santa Ana Zoo.
B. Consultant submitted a responsive proposal that was selected by the City. Consultant
represents that Consultant is able and willing to provide the services described in the scope
of work that was included in RFP 22-008.
C. In undertaking the performance of this Agreement, Consultant represents that it is
knowledgeable in its field and that any services performed by Consultant under this
Agreement will be performed in compliance with such standards as may reasonably be
expected from a professional consulting firm in the field.
NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the
terms and conditions hereinafter set forth, the parties agree as follows:
1. SCOPE OF SERVICES
Consultant shall perform during the term of this Agreement, the tasks and obligations
including all labor, materials, tools, equipment, and incidental customary work required to fully
and adequately complete the services described in RFP No. 22-008, which is attached as Exhibit
A, and is more specifically delineated in Consultant's proposal, which is attached as Exhibit B
and incorporated in full.
2. COMPENSATION
a. City agrees to pay, and Consultant agrees to accept as total payment for its services
under this Agreement, the rates and charges identified in Exhibit C. The total amount
to be expended during the term of this Agreement shall not exceed Five Hundred Ten
Thousand, four Hundred Ninety -Nine Dollars and Sixty Cents ($510,499.60). This
sum is comprised of (1) the base amount of $464,090.54 and (2) a ten (10) percent
contingency in the amount of $46,409.06 for additional services at the City's sole
discretion.
b. If the option to renew is exercised per Section 3, below, the rate will adjust by no more
than the greater of 4.5% or the Consumer Price Index (CPI) for the entire renewal term.
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below, the rate will adjust by no more than the greater of 4.5% or the Consumer Price
Index (CPI) per year for the entire renewal term.
c. Payment by City shall be made within forty-five (45) days following receipt of proper
invoice evidencing work performed, subject to City accounting procedures.
d. Payment need not be made for work that fails to meet the standards of performance set
forth in the Recitals which may reasonably be expected by City.
3. TERM
This Agreement shall commence on the date first written above for a term of three (3) years
following the activation of the Subscription Services (as defined in Exhibit B) with the option for
the City to grant up to a five (5) year renewal, exercisable by a writing by the City Manager and
the City Attorney, unless terminated earlier in accordance with Section 15, below.
4. INDEPENDENT CONTRACTOR
Consultant shall, during the entire term of this Agreement, be construed to be an
independent Consultant and not an employee of the City. This Agreement is not intended nor shall
it be construed to create an employer -employee relationship, a joint venture relationship, or to
allow the City to exercise discretion or control over the professional manner in which Consultant
performs the services which are the subject matter of this Agreement; however, the services to be
provided by Consultant shall be provided in a manner consistent with all applicable standards and
regulations governing such services. Consultant shall pay all salaries and wages, employer's social
security taxes, unemployment insurance and similar taxes relating to employees and shall be
responsible for all applicable withholding taxes.
5. OWNERSHIP OF MATERIALS AND RESTRICTIONS
a. City will use the Subscription S ervices only for its own, internal business purposes.
City will not: resell, copy, frame or mirror any part or content of the Subscription
Services; make the Subscription Services available for timesharing or service
bureau purposes; or otherwise provide access to the Subscription Services to any
third party, except as such third party access is mutually agreed upon between the
Parties in writing. City will not, subject to any non-waivable rights City may enjoy
under applicable law, directly or indirectly: reverse engineer, decompile,
disassemble or otherwise attempt to discover the source code or underlying
structure, ideas, know-how or algorithms relevant to the Subscription Services or
any software, documentation or data related to the Subscription Services; interfere
with or disrupt the integrity or performance of the Subscription Services or third
party data contained therein; attempt to gain unauthorized access to the
Subscription Services or its related systems or networks; modify, translate, or create
derivative works based on the Subscription Services; or remove any proprietary
notices or labels. City further agrees to those further restrictions, if any, on City's
access to or use of the Subscription Services,
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b. City shall own all right, title and interest in and to any data, including digital files
and unstructured content objects, entered or submitted by City by means of the
Subscription Services (the "City Data"). At all times Consultant will own all
intellectual property rights (including copyright) in and to (i) the Subscription
Services; (ii) any software (other than third party components) to which access may
be provided by means of the Subscription Services; (iii) all upgrades, enhancements
and modifications to the Subscription Services, and (iv) any software, applications,
inventions or other technology developed in connection with the Subscription
Services. Upon termination of this Agreement, Consultant shall return City Data
as soon as practicable in a format designated by City.
1. City will have sole and exclusive responsibility for the accuracy, quality,
integrity, legality, reliability, and appropriateness of all City Data. City will not
send or store infringing, obscene, threatening, libelous or otherwise unlawful or
tortious material, including material that is harmful to children, violates third
party privacy or intellectual property rights, includes malicious code, or that
will interfere with the integrity of the Subscription Services.
2. City grants to Consultant a royalty -free, non -transferable, non-exclusive license
for the term of this Agreement to use City Data to the extent necessary to
perform the Subscription Services. Notwithstanding anything to the contrary,
Consultant shall have the right to collect and analyze data and other information
relating to the provision, use and performance of various aspects of the
Subscription Services and related systems and technologies (including, without
limitation, information concerning City Data and data derived therefrom), and
Consultant will be free (during and after the term hereof) to (i) analyze and use
such information and data to improve and enhance the Subscription Services
and for other development, diagnostic and corrective purposes in connection
with the Subscription Services and for other development, diagnostic and
corrective purposes in connection with the Subscription Services and other
Consultant offerings (examples of such uses include optimizing resources and
support, research and development, verification of security and data integrity,
internal demand planning, industry developments and anonymous
benchmarking with other customers), and (ii) disclose such data solely in
aggregate or other de -identified form in connection with its business.
C. Consultant shall have a royalty -free, worldwide, transferable, sub -licensable,
irrevocable, perpetual license to use or incorporate into the Subscription Services
any suggestions, enhancement requests, recommendations or other feedback
provided by City, its employees, contractors and agents relating to the operation or
functionality of the Subscription Services (collectively, "Customer Input"),
Consultant shall have no obligation to incorporate Customer Input into the
Subscription Services, City shall have no obligation to provide Customer Input.
Page 3 of 12
6. INSURANCE
Prior to undertaking performance of work under this Agreement, Consultant shall procure
and maintain for the duration of the contract insurance against claims for security breaches, system
failures, injuries to persons, damages to software, or damages to property (including computer
equipment) which may arise from or in connection with the performance of the work hereunder
by the Consultant, its agents, representatives, or employees. Consultant shall procure and
maintain, and shall require its subcontractors, if any, to procure and maintain insurance as
described below:
b. Minimum Scope and Limit of Insurance
1. Commercial General Liability (CGL): Insurance Services Office Form CG
00 01 covering CGL on an "occurrence" basis, including products and
completed operations, property damage, bodily injury and personal &
advertising injury with limits no less than S1,000,000 per occurrence. If a
general aggregate limit applies, either the general aggregatelimit shall apply
separately to this project/location (ISO CG 25 03 or 25 04) or the general
aggregate limit shall be twice the required occurrence limit.
2. Automobile Liability: ISO Form Number CA 00 01 covering any auto (Code
1), or if Consultant has no owned autos, hired, (Code S) and non -owned autos
(Code 9), with a limit no less than $1,000,000 per accident for bodily injury and
property damage.
3. Workers' Compensation: as required by the State of California, with Statutory
Limits, and Employer's Liability Insurance with limit of no less than
$1,000,000 per accident for bodily injury or disease.
4. Cyber Liability Insurance: with limits not less than $2,000,000 per
occurrence or claim, $2,000,000 aggregate. Coverage shall be sufficiently
broad to respond to the duties and obligations as is undertaken by Consultant in
this Agreement and shall include, but not be limited to, claims involving
security breach, system failure, data recovery, business interruption, Cyber
extortion, social engineering, infringement of intellectual property, including
but not limited to infringement of copyright, trademark, trade dress, invasion of
privacy violations, information theft, damage to or destruction of electronic
information. The policy shall provide coverage for breach response costs,
regulatory fines and penalties as well as credit monitoring expenses.
5. Technology Professional Liability (Errors and Omissions): insurance
appropriate to the Consultant's profession and work hereunder, with limits not
less than $2,000,000 per occurrence. Coverage shall be sufficiently broad to
respond to the duties and obligations as is undertaken by the Consultant in this
Agreement and shall include, but not be limited to, claims involving security
breach, system failure, data recovery, business interruption, Cyber extortion,
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social engineering, infringement of intellectual property, including but not
limited to infringement of copyright, trademark, trade dress, invasion of privacy
violations, information theft, damage to or destruction of electronic
information, release of private information, and alteration of electronic
information. The policy shall provide coverage for breach response costs,
regulatory fines and penalties as well as credit monitoring expenses.
The Technology Professional Liability policy shall include, or be endorsed to
include, property damage liability coverage for damage to, alteration of, loss
of, or destruction of electronic data and/or information "property" of the entity
in the care, custody, or control of the Consultant.
6. Broader Coverage; if the Consultant maintains broader coverage and/or
higher limits than the minimums shown above, the City requires and shall be
entitled to the broader coverage and/or the higher limits maintained by the
Consultant. Any available insurance proceeds in excess of the specified
minimum limits of insurance and coverage shall be available to the City.
C. Other Insurance Provisions
Additional Insured Status: The City, its officers, officials, employees, and
volunteers are to be covered as additional insureds on the CGL policy with
respect to liability arising out of work or operations performed by or on behalf
of the Consultant including materials, parts, or equipment furnished in
connectionwith such work or operations. General liability coverage can be
provided in the form of an endorsement to the Consultant's insurance (at least
as broad as ISO Form CG 20 10 1185 or if notavaiiable, through the addition of
both CO 20 10, CG 20 26, CG 20 33, or CG 20 38; and CG 2037 if a later
edition is used).
2. Primary Coverage: For any claims related to this contract, the Consultant's
insurance coverage shall be primary coverage at least as broad as ISO CG 20
0104 13 as respects the City, its officers, officials, employees, and volunteers.
Any insurance or self-insurance maintained by the City, its officers, officials,
employees, or volunteers shall be excess of the Consultant's insurance and shall
not contribute with it.
3. Notice of Cancellation.: Each insurance policy required above shall provide
that coverage shall not be canceled, except with notice to the City.
4. Waiver of Subrogation: Consultant hereby grants to City a waiver of any right
to subrogation that any insurer of said Consultant may acquire against the City
by virtue of the payment of any loss under such insurance. Consultant agrees
to obtain any endorsement that may be necessary to affect this waiver of
subrogation, but this provision applies regardless of whether or not the City has
received a waiver of subrogation endorsement from the insurer.
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Self -Insured Retentions: Self -insured retentions must be declared to and
approved by the City. The City may require theConsultant to purchase coverage
with a lower retention or provide proof of ability to pay losses and related
investigations, claim administration, and defense expenses within the retention.
The policy language shall provide, or be endorsed to provide, that the self -
insured retention may be satisfied by either the named insured or City.
6. Acceptability of Insurers: Insurance is to be placed with insurers authorized
to conduct business in the state with a current A.M. Best's rating of no less
than A:VII, unless otherwise acceptable to the City.
7. Claims Made Policies:
If any of the required policies provide coverage on a claims -made basis:
i. The Retroactive Date must be shown, and must be before the date of the
contract or the beginning of contract work.
ii. Insurance must be maintained and evidence of insurance must be
provided far at least five (S) years after completion of the contract of
work.
iii. If coverage is canceled or non -renewed, and not replaced with another
claims -made policy form with a Retroactive Date prior to the contract
effective date, the Consultant must purchase "extended reporting"
coverage for a minimum of f ve (5) years after completion of work.
S. Verification of Coverage: Consultant shall furnish the City with a copy of the
Declarations and Endorsement Page of the CGL policy listing all policy
endorsements to City before work begins. However, failure to obtain the
required documents prior to the work beginning shall not waive the Consultant's
obligation to provide them.
The City reserves the right to require complete, certified copies of all
endorsements required by these specifications, at any time.
9. Subcontractors: Consultant shall require and verify that all subcontractors
maintain insurance meeting all the requirements stated herein, and Consultant
shall ensure that City is an additional insured on insurance required from
subcontractors.
7. INDEMNIFICATION
a. Consultant agrees to defend, and shall indemnify and hold harmless the City, its
officers, agents, employees, contractors, special counsel, and representatives from
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liability: (1) for personal injury, damages, just compensation, restitution, judicial or
equitable relief arising out of claims for personal injury, including death, and claims
for property damage, which may arise from the negligent operations of the
Consultant, its subcontractors, agents, employees, or other persons acting on its
behalf which relates to the services described in section 1 of this Agreement; and
(2) from any claim that personal injury, damages, just compensation, restitution,
judicial or equitable relief is due by reason of the terms of or effects arising from
this Agreement. This indemnity and hold harmless agreement applies to all claims
for damages, just compensation, restitution, judicial or equitable relief suffered, or
alleged to have been suffered, by reason of the events referred to in this Section or
by reason of the terms of, or effects, arising from this Agreement. Upon receipt of
a claim for which City may be entitled to indemnification under this Section, City
will provide reasonable notice of such claim to Consultant, however, Consultant's
requirement of indemnification shall not be contingent on such notice. The
Consultant further agrees to indemnify, hold harmless, and pay all costs for the
defense of the City, regarding any action by a third party challenging the validity
of this Agreement, or asserting that personal injury, damages, just compensation,
restitution, judicial or equitable relief due to personal or property rights arises by
reason of the terms of, or effects arising from this Agreement. Each such defense
must be conducted by qualified and appropriately experienced legal counsel
reasonably acceptable to the City, but selected and retained by the Consultant, at
no cost to the City or any of the City's officers, agents, employees, contractors,
special counsel, or representatives. City shall have reasonable input in decisions
with respect to its representation in any legal proceeding. Notwithstanding the
foregoing, to the extent Consultant's services are subject to Civil Code Section
2782.8, the above indemnity shall be limited, to the extent required by Civil Code
Section 2782.9, to claims that arise out of, pertain to, or relate to the negligence,
recklessness, or willful misconduct of the Consultant.
b. Except for liability arising (1) from City's breach of Section 5 (Ownership of
Materials and Restrictions), (2) under Section 7(a) (indemnification), (3) for
personal injury or death caused by negligence, (4) fraud or fraudulent
misrepresentation: (A) to the full extent permitted by law, Consultant's entire
liability under this Agreement or in any way related to the Subscription Services,
the professional services (if any), and the products (if any), or any related items will
be limited to direct damages in an amount equal to 1~IVE TIMES (5x) the fees paid
by City to Consultant pursuant to this Agreement during the Twelve (12) month
period immediately preceding the first event giving rise to the claim; and (B) neither
Party will be liable for: (1) any special, punitive, indirect, incidental or
consequential damages arising from or related to this Agreement or in any way
related to the Subscription services, the professional services (if any), and the
products (if any), or any related items; or (2) any loss of revenue, profits, goodwill
or data, or data use (including as a result of a virus), business interruption, failure
to realize an expected saving, corruption of data, or claims against them by any
third party, even if the Parties are advised, or may reasonably supposed to have
been aware, or the possibility of such damages in advance. Such limitations will
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apply regardless of how the claim arises, whether arising based on contract, tort,
negligence, or otherwise and will apply to all order forms, schedules, addenda,
agreements and attachments related to this Agreement the foregoing limitations of
liability allocate the risks between Consultant and City and form a material basis of
the bargain between the Parties. Consultant's pricing reflects this allocation of risk
and the limitation of liability specified herein.
8. INTELLECTUAL PROPERTY INDEMNIFICATION
Consultant shall defend and indemnify the City, its officers, agents, representatives, and
employees against any and all liability, including costs, for infringement of any United States'
letters patent, trademark, or copyright infringement, including costs, contained in the work product
or documents provided by Consultant to the City pursuant to this Agreement.
9. RECORDS
Consultant shall keep records and invoices in connection with the work to be performed
under this Agreement. Consultant shall maintain complete and accurate records with respect to
the costs incurred under this Agreement and any services, expenditures, and disbursements
charged to the City for a minimum period of three (3) years, or for any longer period required by
law, from the date of final payment to Consultant under this Agreement. All such records and
invoices shall be clearly identifiable, Consultant shall allow a representative of the City to
examine, audit, and make transcripts or copies of such records and any other documents created
pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all
work, data, documents, proceedings, and activities related to this Agreement for a period of three
(3) years from the date of final payment to Consultant under this Agreement.
10. CONFIDENTIALITY
If a Party receives from the other Party information which due to the nature of such
information is reasonably understood to be confidential and/or proprietary, the Parties agree that
it shall not use or disclose such information except in the performance of this Agreement, and
further agrees to exercise the same degree of care it uses to protect its own information of like
importance, but in no event less than reasonable care. "Confidential Information" shall include all
nonpublic information. Confidential information includes not only written information, but also
information transferred orally, visually, electronically, or by other means. Confidential
information disclosed to either Party by any subsidiary and/or agent of the other Party is covered
by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any
information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the
Parties disclosed in a publicly available source; (c) is in rightful possession of a Party without an
obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is
independently developed by a Party without reference to information disclosed by the other Party.
11. CONFLICT OF INTEREST CLAUSE
Consultant covenants that it presently has no interests and shall not have interests, direct
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or indirect, which would conflict in any manner with performance of services specified under this
Agreement.
12. NON-DISCRIMINATION
Consultant shall not discriminate because of race, color, creed, religion, sex, marital status,
sexual orientation, gender identity, gender expression, gender, medical conditions, genetic
information, or military and veteran status, age, national origin, ancestry, or disability, as defined
and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization,
promotion, termination or other employment related activities or any services provided under this
Agreement. Consultant affirms that it is an equal opportunity employer and shall comply with all
applicable federal, state and local laws and regulations.
13. EXCLUSIVITY AND AMENDMENT
This Agreement represents the complete and exclusive statement between the City and
Consultant, and supersedes any and all other agreements, oral or written, between the Parties. In
the event of a conflict between the terms of this Agreement and any attachments hereto, the terms
of this Agreement shall prevail. This Agreement may not be modified except by written instrument
signed by the City and by an authorized representative of Consultant. The Parties agree that any
terms or conditions of any purchase order or other instrument that are inconsistent with, or in
addition to, the terms and conditions hereof, shall not bind or obligate Consultant or the City. Each
Party to this Agreement acknowledges that no representations, inducements, promises or
agreements, orally or otherwise, have been made by any Party, or anyone acting on behalf of any
Party, which is not embodied herein.
14. ASSIGNMENT
Inasmuch as this Agreement is intended to secure the specialized services of Consultant,
Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior
written consent of the City and any such assignment, transfer, delegation or subcontract without
the City's prior written consent shall be considered null and void, provided, however, either Party
may assign this Agreement in its entirety, without the other Party's consent in connection with a
merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
Nothing in this Agreement shalt be construed to limit the City's ability to have any of the services
that are the subject to this Agreement performed by City personnel or by other consultants retained
by City.
15. TERMINATION
This Agreement may be terminated by the City upon thirty (30) days written notice of
termination. In such event, City's right to use the software that is subject to this Agreement shall
terminate and Consultant shall be entitled to receive and the City shall pay Consultant
compensation for all services performed by Consultant prior to receipt of such notice of
termination, subject to the following conditions:
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a. As a condition of such payment, the Executive Director may require Consultant to
deliver to the City all work product(s) completed as of such date, and in such case
such work product shall be the property of the City unless prohibited by law, and
Consultant consents to the City's use thereof for such purposes as the City deems
appropriate.
b. Payment need not be made for work that fails to meet the standard of performance
specified in the Recitals of this Agreement.
16. WAIVER
No waiver of breach, failure of any condition, or any right or remedy contained in or
granted by the provisions of this Agreement shall be effective unless it is in writing and signed by
the Party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or
remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not
similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies.
17. JURISDICTION - VENUE
This Agreement has been executed and delivered in the State of California and the validity,
interpretation, performance, and enforcement of any of the clauses of this Agreement shall be
determined and governed by the laws of the State of California. Both Parties further agree that
Orange County, California, shall be the venue for any action or proceeding that may be brought or
arise out of, in connection with or by reason of this Agreement.
18. PROFESSIONAL LICENSES
Consultant shall, throughout the term of this Agreement, maintain all necessary licenses,
permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder
and required by the laws and regulations of the United States, the State of California, the City of
Santa Ana and all other governmental agencies. Consultant shall notify the City immediately and
in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and
exemptions. Said inability shall be cause for termination of this Agreement.
19. NOTICE
Any notice, tender, demand, delivery, or other communication pursuant to this Agreement
shall be in writing and shall be deemed to be properly given if delivered in person or mailed by
first class or certified mail, postage prepaid, or other telegraphic communication in the manner
provided in this Section, to the following persons;
To City:
Clerk of the City Council
City of Santa Ana
20 Civic Center Plaza (M-30)
P.O. Box 1988
Page 10 of 12
Santa Ana. CA 92702-198 8
IF ax: 714- 647.056
With colirtfty impitS Ib:
Ex=tive Director, PKCSA
City or Santa Ana
20 Civi,. Cemier ?1= (M-23)
P.0_ Box 1988
Santa Ana, Califomia 92702
To Consulunt:
ccntamanl Inc.
Atm: alike Korbel, Pmidenr
600 Vc+_ Jac ksnn BucIletiard, &k5cc 100
Chicago. iL 6(i61
Phone: 312-882-9849
With eonrL y x0et; 16: Mik c:rnlamanxmn
A Party may Oangc its addirm by giving notice in writimg ro the other Party. ncrmfter,
any communication shall be addressed Llrtd Irarr=ittt!d to rho new addr _ If 5em by mail,
communication shall be -effective or dew Lo have bten givcn 1hrce (3) days after it has bfth
r.[t:�osired in the Urdwd Stares mait, duty mglslci d or ifLcd, with posmpe prepaid, and
added &-9 sot foah nb�Dvc- For pure of calculating flicso iirrw frumey, wctktin,ds, federal,
state. Courtly or City holidays shall be exeludtx9_
20, DISPUTE RESOLMON
The Ponies desire to quickly and cwt-efFrlively rewJvc any di�ipulcs related to the
iriterpittation or Lnf*rcerneul. of thim Agmc ment, Th,ereroro. ewli Party shall make btNL of prt_4 to
petsutvc any s ac h dispules infiormally. If cbe Pmlies are able to agree on ffie term_~ and prr='dures
for mediation, the Parties may a that info nal resnluri m attempts wiIt incIudc mediation of
My sUcls-iiVklle. If, FIDE Icss Than thirry (30) ca[undar days aficr firsl making goad faith inibnml
atwmptsto m5olvc any such dispute, the informal attempts have been kmakz=ful Ur, it'thc Panics
havc agreed to mediation, alter termination -OT cxmpletion uF mediation without resolul ion of the
dispute, either Puny may thereafter initiate litigation or other proceedings as doernod apptopriaL-m
:by fiuuh Party.
21. MISCELLANEOUS PROVISIONS
aj. Each undrriigmnd represcnls and warrants that its signature herein, be ow has nc':
power, aulhndty and right to bind Their mpective Panie� io emh or LhIoC tcnns of
this emem, and shall irhd rnft'Lly City fW ty, includirg reasonable mks and
anomey's fees, for any injuries or damages la Cite in Elie event That such auchDrity
or power is not, in fact, held by Elbe sigrarory or i wilhdeawn_
b- The Agr"Fnivnt is th-a tidal ant! L0111.1'11CLC _I r'ddFnr9YL anJ any pritw or17
PaV I of 12
cc)rLiemprranccDUs agrccrLicas ror sinlihar scr%iccs hciween the Parties is supers-f&J
by this Agn niuns This shall wE a -pi }' w hcTe did Runes ore currenliv -cngagcc1
aril CorrsU1101t is 1)rk)+Iid13sg seat items ru-A conrempl wed by this A�srecmopt,
C. A]I Exhibits ref; raced herein and aria ci cd here shall b. -pnpwprwcd os if fully
sit Fonh in LL a burly of Lh is Agreomcni.
PV WffNESS WHEREOF, Ehe Panics kTclo have executed thus Agroernenr the date and yt%r lira
AT 1 FS 1 :
Clerk of rhC Cokin6d
APPROVED A5 TO FORM:
SON.-% R. C'ARVALHO
ly Attomcy
Bic i Ft sa lvatkrm
Dopu Ly City Anomey
KECOMMEINDED FOR APPROVAL:
Hawk Scoit
Emm-utive D'LMctW
P:irk;s. Rm=6Dn and Community Services AgeLl y
CITY OF SANTi A AMA
Kristine Up
C ily Managff
CENTAMAN,1NC.
RI a4g�
kw ke Ycarbd IN L 16. 20Z2 03:13 COW)
Name::
Titly:
PaV 12 of 12
EXHIBIT A
App-endix
ATTACHMENT I
SCOPE OF WORK
CITY OF * ANTA ANA
REQUEST FOR PROP A 4S
FOR
SANTA AAA ZOO T#muNG SYSTEMS
RF P NO,: 32-009
tianta Ana Znn
The S.anla Arm Loo at Prentice Park's mission, is: Thiv ,Sr nim .-linu 7nm ihmrigh fun. t+dt%Lxrrjn!. -aad J'awning,
e1Jl`fN.J11 L•rt• fart ii-ifd jj and irild q+r ces. The 7 i5 owtecd and Dperated by the City orsama
Anaartel receives additional financial suppgrt From the zoo socicly. mend&or Santa Ana Zoo (FOSAZ), a private
501(c )3 non-1 a fir crttity. Thy Zoo i s open m 1#ic puhl is 10:00 A M to 5:00 P.M, seven plays a -Wrtk , and a++crages
170,00 visitorr, yearly. Average daily atlend;arwx r-artges ftam 4W to 1500. Largc a-ccnts mar mract over 2000
VISHOML
Memberships aft offered for puithase. which allow uniimOrd 3cecs5 to the SAZ00 as wolI -as other amenitieg.
Educaticmat oppot unilt ies are ofli rcA ro schL-ol groups thr*ugFt rewrvations and cuslomers can cult various
locations For parties and c wen have a Zxm� man t v isle their event for an additional charge.
The ZDo weirks c ItAelly with the Friends Ut'rfic aorta Arta Zoo. FOSAZ runs the gift shop. the memberships, tkte
rides, birthday panics. al I cvnporat-c cvcnls, other facility rentals. and any spec-jal eve tis such as the Boy al the
Zoo and Sunscls at the Zoo, }till funds raised from the s.aEr of these items are control by FOSAZ. They also
collect and manage oil donations f om indiYidUal:s, cprpmti-un!j, gr4tnts, elc. Any and all revenue. Ullerascd From
Ihesr accivi4tes must he 5ep3r3ted fr-Um the City of Santa Ana funds that are generated frimi [icka 5aics
(admiSSi-OnsJAI JhC Zoo),
Projecr
Hroodly ut-cessihlG online Ockeling Rnd purchasing operability is rapidly be omIng a wo-Industry srandnrd_ 'fhc
Zoo seeks a ticketing system tf1a1 includes a l 10 r the f0J I -owl ng bah is cumporu rtis=
■ Tickeling
* Croup Educational (Schoolf Rt:scrwatiortti
Part. ar F.vcnt Rrsmntions
■ Mcmbe€ship Sales and Track i ng
■ Poi l of Sale (POS) for parchaso trf ridesr smaller mmlal5, ctc,
■ Cummer Rdaticm5liip Nlanttgcmwil
■ A•Tarkcting and Outreach 1U griicmte and track tfit rim
■ Reporting
Ticketing
The Zoo does nor currently havo the sy%rn capabiIitwto 5cl1 tickets online to 111C public. Tickets are sold only
on -Site, in-pmon. al llic t Act booth. The Zoo' & goal iS to A I-DIV c Muon rr+s ru purchase r ic:kcts on I i ric nor a given
day and lime. will~ tfie option to limit the number of Sur!%ts char mu Id purchaw a tick-t for any given timeslim-
of San" kLa R FP 22-000
Pag* 12
Tlir Zoo wDu Id Aso I i kc to have 0a option far =-site kiosk for sal f--pur-chase_
The cickoing 5ystcrn aap0ilitics should inclu& but not be Iimiteod to, all of the fujlowin.�_
I- Allow the w up of daily, timed ticketing evenis (e.g.. Saturday, August 1, 10-1 1 am).
2_ Allow the ability to limit the total number orIickets that can be sold for any time -tine slut (e.g_. 15-G gtLc$s
tout for the Saturday, August I, 10-1 L.00ftffl ii,rie.Glut)_
- Allow set up of single date events, as well as muh iple gate cvrnm, and rvenr : TICIS.
4, Ability to [dani i fy blackout dates,
5- Limit the number of tickets any guest can buy for oar day.
6- Allow far different ticket categories stwh as general admission, ch1Ldren, ch1kimn age rwD and krndcr.
set fors, mernbm etc., and establish sep mte pric ing fur each_
7. Ability to def nt efl8ibilitw "uirerl ens For arry category of firAcI b -
S, AN I ity W set future reledams for LickeLs as well as cnd claicsAirms far the ticket purchase,
9, A I Low for promotional ter coupon c4yJes.
10. Allows customers to make puwhases w-Cchmit ereaLing an aCrnum,
11. AN 1 ity to inek the Zip code of the r icket purchaser_
L 2, Abi lit} ILO rrsirii t Mors fr«m FnUltipie rrgi sumti*ns for rnu I tiple dates ofth,e same event or Wit h in Itle same
#grits_ For "ain p1e, i C wmrone purchases a f cs ideni Day t icket on august 2. they cannot bu % anLithcr
Rc5 idcnt day i icket for another August &W,
13, Allover ticketing confimistion aria email an&or texts_
14. Ability to mnd email and text reminders prior to Their ticket date_
15, SUppon the use of bar coding ar QR 4xAiog an nNoblit! Jevi s LO a]luw cuswmers to scarf lhcir tickets on -
site
15. Ability to support wal1list fe;aures for any Uivcn dare and rimcsiot.
17. Abil itjr to Iasi Ly eLwiarri wain ist r-rg'Arents i nto Tic kctha Idea.
18_ Suppun test notifications on -wai LIEU$.
1 4�. Cumpat ibi I i Ly acrqss Amman mobile dov aces,
20_ Al law flexibility in custotni7_i:ng lick -cm. including lagoL ticket date and times, ftte Prini. dIld rFthcr
information,
2 L , Abiliq to create and print cmtoiuer tickets of c ustorrmie.able size tlhaL eQuld be printed on NO card stock i f
desired vs. srendani 8 `fj by I I " paper 5 i7g.
22_ Ability to provide an itincrary or dewilyd receipt via email or hard copy.
23- Ability to intcgmtc with the Alvarado ED5 Foist High Seeries turnsEile sysiem
#ttt � .al�raradomf�,c�minradUcta�} sk) that when a cusiomerscans their tiekrL the cum 5tilc gpcns and
aLILAVS t]tiens aecdSS.
24_ AIID* ittms to be added an t* thr ticket purchase Such as strol le0wheelcha i rrscooter remials or ride ticks s_
rccognizing Ifial rcvcnuc would n-Lvd Io be split beM%Lwrt tl ,e twu entirie5 (i.e.. City aFSxnta Arai and
FOSAZ).
C4 of Santa Am RFP Z2
Ike 13
Group JEdul:otiartol (Scl wl) Reserv-sitioils
'J1w Z4w offers education programs ror &cbool groups_ The Zoo offers two pogrms Chat arc &pc -based, and
groups can add aUiwities if drsired. Vducation prvgmma typicaIly inr.I-A& regular zoo admission. Eduratiunal
rnarerials arc sent via email with the customer's reservation confirmation.
The group mscrvationg porfl-un of the Iickviong system capabilities should include, but iiot be limi[ed ro, ull of
the foil-Dwiiig:
1. Supporl group mmervalions tied to specific lacatiotrs thto„ shout Lhc Zoo gmuridt.
Zr Allow for both guided and aetf-guided rewtvatior s.
1 Allow a school group to submit tltic following key informal ion onl i ne when c rcou ng lhcir reScr ration
a. Name of school or group
b. Comm infarrnatiorr, includinl : name, L itl.e_ einai I address. adc9reI.S_ phrone number
c. Grade level of Uie group (E.G., PRE-K_ K, first Grade, etc.)
d. Number of students, teachers, adul L ehaprronrs
e. Jute and time preference far the -66iL. Nuic: syswrn shau Id only show dawn and times that are
available to be reserved_
4. Ability rCr manage rt!servaliun of u gruup or [our without FL:quiring each irLdividua l rwic for this lype of
ergisEradon.
5. Ahilit}' to track cash group reservation or tour Mart time and end time.
6. Ability gaff W view a complctc scheduleoigroup reservations bookings.
7. Prowidc the ability for cus# cry to book Choir reservation online. submit the request to staff for approval
and then have staf'fcreace a Nrctmsc Order and! -Dr Invoice to be paid PLfrer the rrsrrvution is cnnfirmcd,
Pa rty o r Even t Rese rvations
The Zoo pmperty fies four arcaa available for evem rental. Each area has urriqu,e feacur-cs and allows diffcrm
arnen ities and size of gaup. Rentals have specific tirrrc slats~ and irx I udr a certain numkr of all -day guest
adm issium (adu Iis and chi Idrenr a set number pf ride t W kc't Woks (contain ing 20 tickets eat) for the Zoo rides,
and a 5a number of Wur5 in a priwatc rental area (plus set up and clean up tine)_ The Zoo would J Ike to allow
clisr0iners to reserve these featals 0111i ye a� %velI as pay far any additional add —on fivetur-c5 such a5 a 139Qr
The reri al rtFsery ation portion of the titkelinr, s'fSlriT1 Coabii iti.es shooed inc ludo, bui nor br limited to. all of the
A bi lit3, Ln reW rvc a spec i Ji r l tW for an cvcnt,
?, Allow the customer W enmr the following key information online to resene their lucati[siti'.
a. Name of party 8roup or birthday
b. Contact informal ion including name, title, email address, address, phone nurnber
c. Number of guests
d_ Dare and time-wiectiort_ N,' LL': -1.L }Lrrn tihou Id Qnly d isphly $e'ailaW dates and tirtwS.
3. Abi I'Lly for Lhc customer to add on additiona I fee ias i L0 in s Such as gas gri I k. CICCWcal h mkup, mascot
visiC. ar}imal presentation, etc, ar►d pay for these at the tiM0 Ofth-e feSeMati0H.
4. A k i I i ty locustoni i optiop it cfctriciIt& Ihi]L arQ o f'fered i3l rise rerttol pa-Ck;-Wes_
City of Saffla Ana RP 227
Page 14
Membership Sales and Tracking
1-he Zoo offers Various .11111 tat mernbegships Whitli: ;t1l0 % membCrs to Visit the Un uniirn*4 times for a year.
glwts them dlsc4SUaLs A the Zixi, and Allnws Lhem 14) visit 011hrr Z005 arourW tlhe cuuntrw#�r �e or at a discount.
The falkywing Itvcls are-tkTercd : f
* Individ a a I Club $70.00 - Frei unlim i1W admlwon for t adu It f'or 12 rnoalths.
IF Couple Club $90.00 - Free unlim iW4 admission for 1 adults for 12 months
Family Clu b S 12. -00 - Free unlim iWd aWmimion for 3 AtIts and their chi ldren anWor grandchl Idren (under
the agc of r$) for 11 months. niaxirnum DE4chiWen p-er %miL.
f EramHN Flue Club S149,00 - FAMILY. plus I additional adLlli FUr 12 mcmlhs.
F Zookeeper Club S2:�0.00 - FAM1LY, pi us 2 addieionral adults for ] 2 mortths.
Cutmtor Club 533-0.DU - FAM]LY, PLUS 2 accompanying adults and donor rcognilkm-
f Dir sews Cl u b SF 20.00 - CURATOR. PL U S 2 ndmismans Li] rach Sunsrt Qt the Too rucill.
* SAZGG Clu L S 1200.00 - DI RECTO R, PLUS Priyaw ?Am Can Tour for up w I people
'Che membershi p portion of the ticketing system capabilit ies should ire I ude, but rtoL be limited io, all aF the
fo]I-OWing,
1. NI -am bLTsh i p retards should include tltie follow-3q dnud el-micnls at a minimum, which earn be carom jzcd
and ululrl,.-.d a[ anv iIme wi[h no rrslrictians by stafF'.
a. MrEnbrrsh i F "arne
fx. Laser-drfi ne d levels of cu mbc rtihip tties_ inc tinting, the number of membcrShip lev0s ak a i Iabic
r.. Disc-Suals
d. DUMLiun of r'nembership_ Inc lmhng ending 4te of mcmbership
e. Package d srri pticrn
f. spma] Dates
x_ Abilily fur-Eusrome.rs to purch&-9c and rcncw mCrnbcrship packages online,
AN lily tosu11 mrmbersh ips with spcei]ie payrrumt terms. including monthly. quarlerly,or annuaIIv.
4. Support the A lity to crease customizable membcrship cards -with plwtos and Nir code Labels art Vcw rna�-
stripes.
S. Support the ability far in -Buse printing Of MtMiWrship cards.
6. Provide various ways to check rnernbemhIp ramus in addliiorL to ncr-eking f0i' a va9id I.D. $uch as;
a. Dar rode Wann-Mg and magnetic mxipc scanning
b_ QR c
e. M anua I keyboard mcmbi-,r J D
F. At the t imm the rncrnbcrship c4rd i5 scanned bw the bar code ruder or ttta$-stripe. automaiica I ly verify the
card to be valid. and update the mernber's atkendance record a[ the same lime_
g. Provide art Dud€cp cue if a mernbership card is suannrd that 14 invalid-
9- AlEovr -a irwrnbership 10 N1 placed on hold fora diefnable period nF time. During WS MId perW, (lie
mcmbcrship will not vaJWatc but will atnomatically become active once the Bold has been releas-ed.
CiRy of Santa Anna RPP 22-008
Pago 15
19. Allow mennl:rrs to have court thorn Sarre memheribip card. SpIccific cards can be issued for different
mcnabmhip packages wii.li customi7j--d pa5s requirements, Allematively. a single card can be set up to hmt
rrrore Than one mcmkTship package-
1 I, Ability for rumbership pass to automatically renew if that option is Selected by the custiNmer.
12- Allow memkrships tD be used as discounts and integrate diSnUM WO POS furwtiorwLiLY.
13- Allow utimo icr$ to scafch and view their membership Rwkiaee status In rOr=tiOn OF11-31`19.
Point of Sale (POS)
FOW has a gift shop at the Zm lh$t Fcnt5 out items such as s#rollers or wheelchairs. and sells ride iIckrus. Ride
tinkro we also sold at a second location in the ma's Cann on -site. All nwney paid to FOSAZ should h�- tracked
separately to the 501(c)3,
The POS portion -Dr the ticketing systettt capabd i ties should irri Iude, but not be Lim itcd Or a I I. oC the fal lowi ng:
1. POS module prow ides full cash regimerlpoi nt of sa le Functionality.
2, Abi lily to track al I iriVentOq ilamS, srrch as uwliers ur whrelchairFk
3. Abi till• to record 271d traek by date. time and vur-Mly u F sides lrzn.,Rclrmm.
4, Allow for multiple ty�es of payment_ including the following:
U. Cash
b, Checks
c. Credit Cwds
d. Loatacdess�Tap to Pay payrntmi
e. A combination of the above in the Same transaction
5. Items cats be sdi up 2s a gpetific price �PLUI or as an qxn cuvarn price.
6. Novi& uustonicrs with item I7.rd mceilas.
F_ ?numbered reoeipis {in order ica 31101Y for the ideniilication of transactions and to pwvide a full audit trail).
S_ ALIow!j assignment of paTxi_ular saies to preset kcys or links,
9_ AbiIicy ip track opening balance ofcaah drawer,
10. Miplays r-3* lran5actions, including balance owing and change W be returned.
11. Suppm uhc u-sc of buijch screens That can be tailored as needed,
12. Suppm mobile acccss Get the tfield laifough tables,
Ea, Ability to update programming centrally+ (e.g. for pricing, changs aced Chartgrs Ira pnAuct rnix),
14. Accomrnc4 a repordn$ ore a ceni.m iced hasis (e,8. fygr!T! Wide IIJU1 s) us UVII as on a Heal bfksjs {e,g,
wells for a p�Alcv lur POS stet ion on [y). Reporting must al so inc I ude day and t i me of sa les optim,
i $ , Abil i tv in Prini a drta i Irks ticrr reQrd,
1 , Abdity to Summarrifv tronsacli-on5, payrmenl iypc, general ledger account, and looaraon,
17. AI low for iracmag or non -revenue admissions, i.e.. no -fee events such as Residei s Daysales_
City of SaMa Ana RFP 22-009
Page 16
Customer Rely Duskip Mamagem-ent
'lie Zoo would like 10 t=k paCRAIS i3l the system brit dcirs not wi5h cvcronc to he xquired to make aiti account.
For etc&mpLt, if a pgtrnn wishrfi to pur-chase four t ickcts to the Zaa, 4AWO would. prel4r W n(t Fate them W
1-Mak an acCaunt. but rather, be able tID purchase those without lojUing into the syst.rrti- liowever, all mend ers
would nod to create an account arid once in like symein, Lill trans3cmuns praccs5cd under t},at mrrnbcahip 5hoiiPW
k tracked arL-d logged and pTovilde �ccesg w cusloniers Lo update and ehange their jn anal d as noedad.
'The C R M porilon of the ticketing System capabi lit ies shnuld inoludc. but nit he I imiWd to, all of the following:
1. Allow both cult-omer aecok,ert n4SUataon acid &ituaticm$; whcrc an account is riot nc dcd,
2. W h- rn customer does riot have on a-xisiing ;v�euunt and washes to crcatc one. the system offm the fallowing
online optinns:
u. Chpi ion to create an �iccanra arA havc it inmiediately available for use.
b. Option to activate amine cummer, unts caly after entail walWlioa. if selected, an Activation
email will be sent to the cuatomees emiaiI address, and they havt: to click i.rn a link Lo act1U4Lt-C their
onl ine :a-GieLL. t!MSLI ri ilk [he uCCa,trt i inn,ot be acri uat,cd i F the t Lisromer did sat give a v;n I i-d email
addrtss-
t. Option for the :5yhLern 14) auLn-crcale a password for an account for onIine access. The passworJ will
be inc 1LAcd in the accout`t creation confirmation sent automat icaEly by email.
d. Opt -Ion to sp-xify number -of days until the auto -creased password For online aeces's empires.
3- ToQl;i for staff t) msi51 in idcnlifwing and cor lidating duplicate tustc mer records.
4. FunctiomiIity to validate rc5Wcncy based an strect ioddress,
5- Abili;y for cmpinyccs to highli& and access "alerts- an customers for key infortmation-
5, Allow staff to decide ghat their custonim see and are able so perform cm the public access side.
F- Functionality that assmintes relawd customer mcords as famili-es, housa9wlds~ Comp-3n ;s or orpnlzvions.
Customers should he able to access informat-Wrr tw perform actii3n:5 in 1hr system t'or athcr cu5Uvnm whLo ore
2ssocd ed through this rcla6anshlp.
9- AbiliLy to vicw on]Ine Arad print Else fufJowing items from a Cu5it MCr'5 aceaUrrt-
a. Tit;kers
b- Membership infomiatiim
c. R rations mad4
d- Financial msacti-ans end account balance
c, payments made to their account
r. Prey ious transactions
9. Ability to change their login name attid password.
10. Abi I itry to charge their address and pc rsanal Inf6rmation .
11. AN I i LY to change i n FtirmaLlnn about Lhe i r fami y members a5 w-ll aid 4Wd a rk w Farm ilk member,
I�. AIlow a eusbmer identil;catinn phaua to b�- sLorod against the cListorn-er's account.
City of Santa Ana RFP 22-008
Page 17
t~ inan c in I Trac king
Thr Oty ot`Soma Ana utilizes Inror Lawson General Ledger System and Syscm Innovators Nowah Cashiering
Sysum l�w its revertue tracking zind rimonitorinrg. Tie &P must share flan nc Lai data with the C ity's WovaJh systcrn,
Please nocc, Novah can aocept paymenm via its (w6 based) ATM in itieal-time -or through a File imporri- Novah
aJsu has an Export to Lawson which can be levcmged once the Voyments reside In ruwah.
Thr systcrn shou Id. also be able to tL it ize the C.ity's existing merchanl pruvider Chow Puymm" h for online and
in person payments, In persm care! NyMents FnW( utitiV.e a MIF rertiritd solution to Chase f ayrnarltech to
reduce the L' i tVs PCI :=pe.
The new Ti"dineg system must also have a way to track rcvcnk s for (and between} the Santa Arta Zoo and the
Friends ofthe Santa Ana Zm- The desired intent is to integrate the di-sparatc admission systems of the Santa Arm
Ttx) (City) and Friends of the Santa Ana Zoo (a nan-prabl fovri,datiun) irrlu One cumpmknsivc ticketing systerrr
that will integrate with the City's Novah Cashiering Sys m. This will prow i4c a scam Icsa experience for v'O itttrs
and the best picture of drvenues aerotA the Facility -
Tilt: rmancial uvcklrr�, rxartlon o f Lhr- tickehllg L ygw TI c ap6i I ( tics should Include, but mar be lim ited to, all of the
ful Iowi ng=
. Allow for two differeml merchant accoum nurmbers w track nrvenut Mre.rMS hetiviten d;c two entities � Zoo
and Friends of Santa Ana Zoo).
2, Allow the two payment streams ter b-c iied Ira ihr varitm5 payrrwnt malhods including. but rtat Iln1IWd io: in-
permn walk -Up ticket kiosk_ ia,l i nr v rb inLerfne. and staff inanaged �05. Payment forms may include
cmh, credit card$. dcbit -cards. coatactle5s paymenk. checks, and purchaw orders-
c, A built-in finan,eW c�pert "enginc-` that aIJOWS financial data export Lo ihre Citw's external Jnffir Lawson
general tcd�cr system on a real-time basis-
4. The systcml should also be able to udtize thr, City's rmsting merihant provider (:hasr Paynlentech for onlift
and in pumn paymrntx.
S- AbiI'Liy to miincain Level 3 PCI-DSS (Psymcat Card IrWwtitiv Dala Security Standard) compl---awe and
lrrensmil encwwd credit Card inforrnad-Dn.
6- In perscin -varii pihyrrrcnt5 must uti I izc a V FE certified soIrkion lU Whose Pakrricntech t{r redurc the t_:it�'s
PC -scope, T
7. AbiIityto lrugnte with System innovators' Novah, thr 'ity`s Enterprise Rcvcnuc Management system, to
push revenue from rh-t Zco intij- Nowah 5a the same rinareial reparis can be used throu0iout the -City.
8- Suppurt nrxt dAy reversals form the new system through INovah.
9- Abiaity to operate nn Ca$h Or accrual accounting basis,
1 C, Abil its• to manage cQvNp vodcs — inc lading cr+cation of ri:puporl code_ inwkirtg usage, and qual ify ing hoage
based on customer, niax number of aIiowabie usr� POS ilern, rnemhcnhip. -arid tickets,
11, Ability to report wage om cuupoLM-
l1- Suppon iieferred revenue wcounrs for revenues coIkTled, but not rccogniUd until future periads and
par vl.r c a mpori tbat Mates tlrc dercrred amount and date w1wri the revtrnue will be recognixt'd.
13, All-pw cvcra mscrvotian or.Erokip rescrvalion &-posits to be placed. irrctudMg a parti41 pa),nrcnt at the time
of a reservation booking and collection of the rmairdrig halancc thcreafter-
If. Allow collection, of pa% moll by cash, L:Fwxk. credit card. coupon, or also "from account" if the customer has,
a Credit balanr'e-
CeLyof Saniia,dna RFF -000
Page 18
L 5. '`Split" payments may be paid by rhrck, part cash. pets credit c3r4i. part -coupon, and part from account
Condit belancc-
t 6- Include n mceivablim #raking mcchsnism to track customer balances, agi n e accou nts mel wab le and pr&vldr-
rcpckru for paMents due,
17. Ability to support ]14i kct purchase Transaction Re Funds via Credit Fard trinsacclorl refund crud lnkr
Lawson general ledger 4ransar4-tiort reversal.
19. For mass refund trans",tions (refuad ing 1 eex for multi p le eusLumen)- staff r-an ri fund:
a. Em i re S ickeUreservation fee
b. Part of the tie
1 �. Allow incomplete payments and create a payment plim fi)r the tustodler for rc.Wrwa61?R b ingS,
2.0, if there are any payment plan payments Orgy a receipt, alJow fur addi.ho al tex[ w be added to tltc bottom of
die receipt, above ttt. rectilpi not,e:s, giving the receipt nurnlxr:3W paymcnt plan balartoc on each payment
plan paid a:5aimt on tFw receipt.
21. Abi I i Ly to pusL adj ustmenm to the cuisturricr's account be lance,
22. Alai I ity to produce customer invoices an&or stalcments wilh user -defined levels of data i L
23. Abi I I Ly to pod uce ai cash summary shect (cash taunt discrim inawd by curreacy1coin denom iri-ation) that
lists paymcnt types aji&or dcnarnination amounts so that the SAZOO staIT-can specify haw much of cash
payment type or denomirnat ion is in the cash drawer at ncc end of the shi I
24. AMity to track arad audit casli summary overgv--VshortaVs.
25. D i spl ay identity of staff that voided a Lransaction tni the receipt-
kl:arkeling and Oil trench
o staff` would hke to uti I ize data captured in the system to understand the it t;L15L-UMCr ar+d m bcrah i p base and
then provide rnarketing infbrmatiim to thew p3trnrk5 on a regular hasi5. Any tools to assist in this prixess are
*51red to make sty ff acti Y itm as effis icra as posai ble.
Tk ovmch prtipn of the GrActing sya m capabiliti-CS AGu Id i nc l ude, lmh not be limited to —.all of the Col lowing;
I , Mm entail functional ity to market to aid disrribcc information to current and past eustamem, b2- d on
frlom by interest or past activily.
?. Allow email to be sent dimwit frorn wifliLn the gsrern to one ur many indlvidua15, accounts, cDnipallies,
ere- in tr--vt or UETML with the possibility of attaching &K uments or photos I imcgration with a third-parLrr
tool is acooptablc).
3. Ability to sct up Subscription I ists. wher6y -eustomers elect to subWribe w parti6U18F mailing or
wmi unicatioa groups that are used to s nd regular cma i t ur postal ma i I com munkations to customers.
4. Al low both staff and ci. tamers to manage subscri.pLio-n l i sts.
$. Allow cust,ain-12atia}n bf mass email slyte tcmplalcs-
6, , 111ty Ed Creat,r mailing IoLbc1� fnr ;ipcciti-c custonwr groups.
7. Ability to send SMS or tax# mcs5ages to mobile devroea through a designated group ofreciPicnrs Via the
System.
S. Ilave an automa eti link Frain ticket sales Or reservations to sur}ry} ; orwu ry guest his Yisitcd the Zoo, a
Survey is aUrnrraticaIIv wrLt-
CrLy of Sanla Ana RFP 22-0O-0
Page 19
Report ittg
The Zoo dasires a mbast report writer' as we I a3 a :seE-Df stmndard rypival r,--pari:s that care he aeccised by the staff.
The reporthig portion of the ticketing sy! tem-:ApAbelit'WN slwuld include, bus nei bC limited;Q. a I I 0017the following:
E. Ability to view AIL repor[s on screen -or output as Excel S prcads}icet, HTI+'Jlr Pr PD1' fide.
2. Providead hoc reporting and oaimed POPU is FOF standard business repGting.
Provide the 'ailaf}LIiC�r f us�lort]i d srLf- cr rat d r ,orting or the ahilily to dvwnl:o" the database and
utilize third -puny reparii S wDLL-.
4- Pruvide siaff with user-conIA3.11%�1 - Wtoction xctccm - prig to running each report. Selonion we&rIs &Ilow
stiff w Pormw tf c rr" spcclfivavion by �;Ewosi ng only relevant r,Wa, such as reporting just fior a ri nglc
ro�omfiield, for a singie or group of fwilitits- .lilt -es, nerd times- Report sc ltnr[inrs oC01s tape may be ma&
ai1her individually, or W cumbinatiOrls.
5. AIlow staff to identiFy "Tawori[t!s" -or an equivmlcpl. 1n Mir. =a, staflf'con. create lheir own custorniaed list of
f(kV-06te task areas 63E iA un3'gLM Only tD them. Upon i n itial logi n to Ifs System, al l rinvorites wt prese med iD
the $pcca r1£ staff,
6. Gcnergtc rvpurts to tma Gcnci~a1 L,cdgcr account infMnatiaa by lypie OFticket.
7. Track rcvanuc lay each mcmber-Aip type, broken dower by individual fee c"rd urLd nc[ reucnuC-
7. Sygem providcs the ability to monitor revenue and aiwidance 1�y da[e, tirtseslrx, oreyent.
0- Ability to produm daily att-endance reports,
1 E�, Abiliq to Twoducc consolidetod day end ttnamial mpons 11int proy1dr uom�olidared lorats from all functional
arias, e.g. gmrkd total ofalI ticket 010,gNup resKrvslions and membership salc:N.
11. Ability to produce the folloWi�IS "daily otCPst!" rrpi*FU.
a. Cash rereipt N POM listing 111.It opts pry L—C9.W i payment t�pc, and tolal5-
b. Cash distribution surnmwy, showing all pakment distributions,
c. Aiccourit [ransFur rtTon- sharing Funds flow among mvcnuc accounts.
12. Deporting eapabiii#ies, a I Idws pri ntiri.8 4 reporLs, Iabtls and genermr-5 emai l l i sts WwJ upon multiple
5clectian scenarios. such as zip vcfdc, gender. area. and age merge,
13- Ability to reprint rccolpts "&or tickets
1+4, Ability to produce report€ of all chwges and paymelits "Iiq -due,
15, Ability to pFoducc rcrund reporl, showing sll milli nds For a specihad dwe rane.
16. Produce a reservation master V-eport- ifialudIng Ed of Che foIlawir`g Options and da[a clen,i;�nts;
a. FAIL reserxati.wis fora specific cusA:imer, KhoDl �r gawp.
b, A] I reservati Lms roe a sprrif c date-
-e- Combinsi ions of the abvYc-
Tec h n fit: al, Doeu m-en tat ion, Secu rily a n d audit
I ,S olutIon can hcL %ith,,.Lr cloud- bu rl orcn-premises, Ifboth are o%red, plea±�c ptowide PricLn� fur loth
eptiona.
2. For on -premiss. tht Zia sirortigly prefers sysieiii.s Lhai can rLIJ) in a uirtualircd VMWarc env ironniertt,
01y at Santa Arra RFP 22-000
Range 20
3. For on-prrm i sas hosting of internal servers, the Zoo prefers Windows servers and SQL Server databam- If
another OS or databasc is used, plea ideritify kvht:thrr you offer Qny snit vF managed wrvi" option.
4. Ability to use LDAP inte8ration for anther icaLirrn�SSO.
5. The system should Mvide the ability to incg1`111e with Mridim-s Actiwe DIreetory and support a single user
9i90 on if on ti lidindcrw9 tysti rrt.
6. AbiliLy to suppurt Gcao& Chrdrnt 4trr WSCr {-Dr all tra^TactIQr5.
7. The system should curitain a dtaLrhlme rntrr stamp and uw infoamation reflecting nn audit trail on every
data rlemrnL_
S. The system should proaidr access Frnm oumiik of the limwall by ntm-domain external users in aecor{iancr
with goners I ly amptcd security standards,
9- Tk 5ymcm should cnaixle the client to enter organiaati -&pec i Fic values in codiq fit1ds 01.-c., lookup
tablcO. 11wse and other usercmfiguratiorts should be presrraed ar*und softwarr updatrs. (a,c„ product
Wgrade-Vs�aflvware re Leases should nix ovrrwrit,e cl icnt-slxLc ifir coded data or con ri gurations.)
10, The system shoul.Ll al Eow on-line se=h rrapabilitiv.5 6aKd nn any Field OF any corn bination of fields.
11, The system's ou-lure ht tp should be avai Iablr at the 5y 5t,cm, funakni. wrccn, and field level.
12, The s tern't are -liar Fu [F. 60rurrren Larion shcEu Id be updated with -cach nc-%kv v rsian rcicasc.
13. The system's on-line help should pivvidr un index and s eh Papability.
14, The sysrerrt's on-line hr1p should be cortex[ %ensirlyr_
15.. The system hrtp information should be able to lic vditcd andiaraugrr med by the Client for 5 ciflic
add iti ml help information_ This inform don should be wtained during upgrades,
16_ The vendaer, support siteshould cotatain a knowk gebase whem users -cart .ass system Mated rr-fort nce
material and documentation,
17, The vendor's support site should conga in complete and up-tu-date manuals Fur Jill system modules and
functionatiries_ The manuals should be aval (able for all ftvadnble vr-rs funs. n F thr so(hwarc and should be able
to be rt produced i F rryui rcd to d i wibutc to multiple sWIT members.
18_ The vendoer, suppnrt sac 5hnuld contain a complete data dkiionary for in I syeem tables -arid dam Fields_
I9- Thy $x-.LLrW5. crmr inc-€sagcs should b� inwgmted with online help functions, allowing the data entry persLin
ID be AL- to c I ick cmi are error it essaj�e and open the -on I ine help d*uumcnL Iv rhr air*PriatC 5¢cq Ion,
20, Titie system. should have the ability to -jowtFace or inrqralc with Lw kroswft Fxchangc to utilize the cma i l and
ULLMdar funrtiGns with fire applir`alims,
L _ -The sysLem shuu Id rack $r- use of Rho system by auffiorizod users.
32- The 5ymm should 1muc th,r ability to mport attempts by unauRhorized usm to use the system.
23, The ayswm should have the ability to suspend after "x" attempts to actvss the system with an ineosrcct
passv�ord i r authentication is Internal is the symhf m-
24. The symon should ltmwe the All IN to copy a srcuriry profile_
25- The system should provide r�urnrnerr`e -&xuriL% including customer ewifionticatiort and encryption to
pnA=t custorn cr data,
26. The symcm's c mnicwe capabilities should be PCI-compliam
27. The system should support standard Internet 9ecurit% iuludifiV_ but nr}t limited to Srcurr Socket L'aym
(SSL). If SS is nut supported_ please drsuribe Lhc 5upportcd Digigai Certificates,
City of Santa Ana
Page 21
U. The system should have the ability to define user ai,xxss ba*ci on:
a. UeparimerLWOrganiaations
b. Ro Ies
c, hidividuals
d. Function
29- The syooms6mld haws the abil i ty to deli rtr and 1001cup a uyr r based can:
a. User flame
b. Role
30, The system should allow uwn to review sfcurity t=sa4lioat hilmar� in u re fmrt.
31. The system should be able to autornatieal iy sign a dGr M=I user rxrit GF dhe sysi€m j Ftcr a u wr-d i i ncd l i me
per0d.
31 The system should provE&- Lhc ability+ (0 Configure User IlYpas5w-urd rules such a5 length, alpWnumeric.
upperflow r es_se. Fx gwcw-d detImition and cxpirati-on periud-
up. The system should prouide nhility W Acw or obtain sccurky mports showing:
a. Sccurl ley breacbcs or-AUCMptS
4, , uftrizCd sYWm usc
d- Sccwity srwpsh%-Dn a specific linir period specified by the user
Append ix
City -of Santq Ana RFP 22-008
Page 22
EXHIBIT B
c; centam n
entama n Res po rise to
Ticketing and Membership Po-Int of Sale Platform
Request for Proposal ( FP)
Santa Ana Zoo TIcketing System
RFP NO.: 22. M8
con#aman I nc.
600 W Jackson Boulervard
Suite 1-D0
Chi-Cago. 14 60661
I
centaman
C over Letter
Qrr behalf 0 Uritaman, thank you for an opportun4 to respond to the Request for Proposal �Arp) far YOur
Tickefing Syst ern For Santa Aria Zoo- Encicm-d you wi II find the tents man R-e5pon€e and Product Overview
dlong with the following 5upporti rLg documents`
-I' Centaman Enrerprise Fee Proposal Or Cenlaman Enlero5e System AFchrtecture
-IF £entarnain Enterprise Minimum Computing r' Cenaaman Ent-erprke Te hniral Support
Requirerrrent5 ke 5ystem Requirements Very[for Enter 5heet_97-2004
The -CeMaman fr erprke PQS wftw-are dovetail5 the Santa Aria J5 vision of a broadiv accessible
tilting solution. Providing one unified syste-rn for titketing, memberships. and reservati;orks, key
faatura5 of the software include;
Resolute. easy to use syst-am for bath erriploya@s and gue'stn providing for iffici Ent adminiritration
and iminimal maiintVnarwe-
A si ng le systern for Admission, Mern bevships� Education, (�aoup 15ale5, and Special Events wi* the
ability to sell in real tirne at the POS,, online, or kiosk.
V Ability tO meet thE' required integrativn with the CrtY5 iNovah CashiOng Systern and Alvarado
Turnstiles.
Or Variable pridrig by -5easQrt, -Jays of week, or day; native to the Centarrian Software with pricing
adjustable by sales rhannel and adymce purc4ase interval
Doons for digital rnernber cards with the abFlFty to valitlatL!� Merrif�E�fshrps arllinE For rnarntOer
discourYted r5.
Access rcintrol that will all-uw straight to li -e gate ability for both Centaman, printed & rnobite.
barcodes.
0t5counting options for PCs and online, offering unique or general Coupon Code-G. promati6nal
oornbined said, and autamati-c cliswunts for regivered mem hers.
Introduce lift cards,, with the abil4 to add cashless value to member rewrds to spired throughout
the park.
or And accurate reporting and analyticat data to help better understarO consurner patterris and
trands.
Thank }viv again for this opportunily. If you have any questions regarding this proposal, plearse reach
out directly to JuNe- Rabold at 312 -882-9SO yr via entail at julie@centarrnan.com. We look forward to
your review of our Prowl.
Signed (OF Submiss11011;
Julie Rabold I Bmirwss aevekopment Manager
6M W. Jacksr«ri Poulaward Suite 100, Chkaga, IL W661
Rhone: 012) M 9649 1 Emaiii; jAeOCentaman.com
02022 -Centarnan, Inc. All rlghis nemrved.
wom cent
Table of Contents
Cyrten-w.... _::.::.:,.,,,..,.,,_,,,.,,_,_,W,,.,,..,,..,..,,..,,.,,..,.. ,,.,,.,......::.,,,�
Executiae Surnrnary.,:..,............ ___ ......_............
_.,_.
Product Overview ...... ......................
_,_._.._.._......_._.._....._.._.._.._.._.._.._.._,._...,._.._._...._.._._.._._..._,-.,,..._„-,,.,,.,,..,,,.,,_,.,,_,,,.,�„�„�
What Centaman offers Santa Ana _...... _.._.._.._.,_.._..__......................................... _,_,.,.,,.
>rcki!ting, Group Sales & Special Ewents_..._...._........................... _::-:::.,:.�:�.:_::..:_.,::.::�::k::.::..:::,:.,:::.::_:_::.::..:_::_::.::..:�::�:_..._:.�
Special Famt,utes for P&ser d TickE�#5 & Speial
..,.,,,.,..,,,.,,....... ..,.. ................
Comprehensive Last of Ticketing Features: ........ _:._.._.._.._.._.._..._.._.._.._.._.._._.._.._
........................ r.............. .,,,,,,.,,.,,�,.,,,.,,,9
EdvwianI Fi-eld Trips ........ ::.,:.,::...,::.::..,::.::....... :::.:._::.::.:::..::.::..:.::..:.::..:...::.::..:..:..::.::.................
_....... 10
RetaN and Inwerrtor h�l�nagement_._.._._..._._._.._.._.._.._.._.._.._....-..:,._.._,.._..,.,...:.:--.
...... 10
Donations _._.._ .....
. ................. 12
CRM / M i�rribg!rsh-..-,-,-.,-,.--....... ,,,,,.,,_,,.,,.,,,_,,.,,.,,_,,,.,,_„_,,.,,,.,,.............................
..,,_,.., :
A carmprehen5ive Unit of CRM reattxres:.,,.,,..,.,W..,,.,,.,:W,.,.W,W._,,.,_,,....,,.,,..,,..,.,,.,.,.,,.,,...,4
............... _..... _._.._.:-,,,1
CRM Reporting .........
DnlineSales ['N bstore:..:..:.::.:...::.::.::..:................................................. --------------
_.._._.._._._.._._.._,_.._.._._.:-::.-::.................
Fast Checkout,,,:,,,,.,,:,, ::.::. ............ _................ _.._.._._.._._.._._.._._._._._._._..._._
...................... .,:.,:..,::.::..1Ia
M01311e PdENIdly & Other Features-::'..::.::.,::..:.,::.._:.::.:_.::.:_.:_::.:.:.::.:..::...::_:..::..::.::.:.:.::_....
�._.._._. ......... 6
Genera Admissior iftCards._._.._._.._._.._.
New Wahmore Features ........ _.._.._.._.._..... _............ _..... ...-::..-::-::.,:'
:.,::,:..:'.:...:..:..::.:._::.::......:..:.:.._:._.:_ 18
!Manage Existing Booking-s:-::,:-::-::-:.,::.:::.::,.::_::.:::.::.::..::.:::::.::.::.::
. ..... 18
Reporting and Business _...... ..,-.,.,,,..,._.._,-...:....
- ..... -,._..-,.,,, :-.:-:,..,::.::_::..:_:..:...::.::..19
Kiosk (Indoor and 0u,tdoaq_..... _...... _._.._..... -:.-..-:.-.:..............
......,:..,:.,::20
Access Controlricket Scanning__ .........
:.,::..:.,::.:..,::.::..:..:_::.:.::::.::..: 22
WordFlyIntegration ...................... _.::-:-::,:-::-:.:.,:,:..,:.,::,::.,..,::.,:.,::.,::.,:..::w:..:.:::.:..::.._::.:_::..:_::.:._::.::..::..:_::�...::.:r
:_::_:._.._.._....24
FinancialSystem Integration .......... .:..::..::.::..:.:.::..::..:.:W...::.::..:W::.::.:.:::y...::.:..::.._::.::..
..... ___ .._..... _.._.._._.._..... _._..:--24
Dy namtc Pricing I+I"r-ation.................. ..:.::.. _: ......... _.._.._.
_..... _.._.._.._.._.
Suppof ed Credit Card Vrocess .....
25
Nocessor Connection & Integration F eS.._._._.._.._.._._.._.._.._.._._..:.-::-................._..,..._.._.,,.,,,.,,_„_..............................,
:..:, : 2 5
TechnicalSystem Requirements, ......... _::.::.:::..:..::..:.::.::..::.:.:..:::::_.._.._...:._......._.._.._......_.._.._._.._._._....._.._.._
........ ,.::,.:_:_: N
Highlight of a Similar Customer::.:::..:.._:_.._._.._.._..._.._......_..._._...._.._.._.._
....... _.._.._..... _.._.._.._.._............ 2 7
Customer Refer-ances.._......,............ _....................... _.._.._........ _..... -...... ,::,:,::,...,:,.
........ -,...:,,:,:::28
TirnOm...... _..... _._.._............. _._..._.._.....:.:' :.,:-.:..,:_ �: :.,:.,:_.::..:..::.:..::.:..:....::.::.:..:.::.:._:..::_:,..,.
, .,..,,..,�,...,_.4,,29
._.
ia5tof Sul; 0intractom..._.,:.,::.,:.,::.,::.,:.,:_::_:,.:::.:.,::,.::.::.::.,::..:_:.,::.:::.::�::�::.::�::.
Cerei cations/Staternentr.,::.::..::..::.::...:,::.::..::..:.::.:...::.::.:..W:.::..:: :..: .._..._.._:._.._...._::_::..:._.
Pricing..........::y,-„-„_„-,_„_.-.._.._._._.._..._._..._._.._._.._._._._.._.._.._._.._._.._._.._:,_:.-:.,::.:..:.:.::._:..:.:
35
IrwallatievnModail_...................... _........... _.._:—.._:-•.-:.._.:.:-:.,:::::.,::,.::.::.,.:.::.,:.,::...,::.,:_::..:.:.,:._:..::..:_.:.:::.:..::..::.::_.�
4:r :..:_.:35
Breakdown of On -Premises. Server Prising Model-_. ....... .......
--------------------- 35
�r*akdo+ur1-of CWtam Hosted Pricing MGM ..................... ::..:::.::.::_,,.,,.:,,,,.,,.,,,.:,.,,,.,,..,..,,_::.:..::_._....................
38
Add -on Produrts Pricing List ... _............ _............ .,::..::.,:.,..::.:..::...,::.::.,::..:.:::.:.:::..::..::...:::.:..::..:._._.._.._..._._.._.
38
Detailed Installation and Training Fees ............ _.._.._._........... _.._._._.._._.._..........
_._.._.._._.._._..._........ . ................... _-, 39
HardwareIlemr..... -............ .:,:..,::.::..:..:....... ........... _::.:..::..::.::....:::.::..::..::.:...:.::..
....... ..::_::....... ....... ...... _._, 40
C2022 Ctnta lan, Ira . Ail rights r4Mdrwdd.
. ntn
Executive Summary
&A�V iivaon, Taw 6 Lwrr Tick qbq :+
wilf*{}rnornrc F;ichg
Acmes-Cantrvt f�
Saff 5w" IL00 i .a.
45C"Dod CA" Soio-LorFr :+y
Cw u; q Sobs, Ed uccrbk r Pram r
M*mb*rsh1prs 6 R*j*Ntffimi
Cahlosi PaVmorm
.. $apwtmg & fludrwss 4nim } mce
AN Durk Ce"Nu C4ftNAle F1 xibility
.+. RoEd&�6os�wrrn�Bar �''45
rr+Cl4diry� j4ti7�i# �U1rOf�L
t�l �rfLMj�rFzr � I#ofLOd ��Ir/liun�
Wet Sroet Sairrr hbm Q-) Cw, aid rm muc:h mil
The Sanita Erna Zoo is Peking an all-ia-once ticketing saluti-on to support ticketing memberships,
reporti.ng, arrd otcountitkg for the zoo_ Xhe Ccrrtamart Enterprise product Ns the power to manage
the Ontare ZOO. CePtamarr's breadth of products, modern streamlined guest journey, and 30 years'
iodustry experience in the attractions space will meet the zoo's raquiromonts and offer a scalable
solution for years to come.
The Centaman solution is adaptable to }Our large and srnal1 business needs allowing for either a
hosted solution on the C entaima n da to center or an on-premEses installation, both offering a complete
set of Features to meet your needs including access to our API for out of the box integrations such as
dynarnic pricing, This Centarnarr prap0531 Will outline the cost for bath an on -promises sol-ution or the
aptional hated plan if the 200 prefers.
Ceotarrma n has implerxrerited 400 installations in 10 cou retries at Zoos, Aq ua ri urns, Wate-rpark:� at
Museums, NotaWy, we have gained the experience needed for Santa Ana Zoo with similar installation
at Omaha"s Henry Doorly Zoo & Aquarium. 0evelarrd Metraparks Z-oo, Riverbanks Zoo &Garden,
Kalahari Resorts and many more.
The operational plan will be determined during your anbwrding and will both expedite you
im plementatian and on boarding while not overwhelmi ng you r team u r d isrupti rig -other projects that
are ess-ential and important to your business_
4
;}2022 C@rrtarna 1r IDS-C. All right$ r rwpd-
:5.centaman
Centaman has 30 full time employees f"nd around the world with headquarters in Chicago_ Thy
organizational s.tructure is comprised of three division:: Product Devebprnent, Operations, and
Customer Success.
Melissa Theis
VP Prod Lict
Development
The Santa Ana Zoo will ham a dedicated professionaP services team providing-
* A project plan manned with your personal Project Administrator leading the team_
v" Pr6f6_9&E0nW!SE?rvires Manager Barbara Coe worked in the attractions industry before
joining the team more than 8 Mrs ago end has beerx onboarding customers from the
beginning, Barbara is a key player in managing the implementation team with a primary
fc<us on ma waging -a11 deNvera bles suotessfu Ily,
• Are implementation teem focused on preparing each zoo department wig business analysis
meetings, syrstern configuration prep, and the zoo's train the trainer sessions.
Project Managers / im p1 anwntatian Specia I fists Amanda Fonseca and Ka ra Stevens will
also be su ppa rt in g your team. Arno r da has recently Joined the implementatio n turn a nd has
more than 5 years' experience aworking an Centaman Enterprise and in the attractions
industry. Amanda gill assist the zoo to identify naods and train the tearrr in the build and use
of the software. Kara 5tefr@ns joined Centaman more than 10 yu(s ago and wN provide
expertise in design. build, and me of Centaman for the Santa Ana Zoo,
+ Additional project plans for any{all integrati-Ons; Accounting, GRIM, Wlarke lnq Campaign*, and
otter 3rd party sales programs.
Extensive User Acceptance testing with Remote/Onsike training and Go -Live support
f A 24-hour Centaman support staff and follow up training alvai lable to maximize your immstment.
Centaman operates as a completely independent 1:,usiness unit of Jonas Softwakre. Jonas Software
acquires, manages, arrd bui Ids industry specific software oompanies global Iy. Jonas has a portfolio of
110+ companies and 3000+ employ"s.- Jonas 5,oftvrare is an operating group of Constellation
Software, Inc (CSI), a public company+ listed on the Toronto Stock E 6ange MUM). CSI has
r@v@sues of over bi Ilion USD and -civer 25,000 ernployees across the globe. CSl provid e & -Centarna n
with tremendous financial strengths a vast knowledge base in terms of techni.cak and industry specific
best practices, arnd the conrcilidetion of administrative functions that enable the Centaman timim to
#etas -on supporting -our customers and developing effrzient software. Solid c nymh prospects a
healthy Imlance sheet and cash flow from operations en5ut-e -Centaman's financial stability. More
informarici t md+ dmg find ' cibi statements and shorehofder's reports are avarlabte online of
k O ■sue. *u
@W22 Centarnan, Inc. A11 rights reserved,
cents man
Product Overvi-e
A h igh -level overview of Cerra mans modu les is ors d in ad bellow to -@ nha rice the 200's opera t ioin S.
r
Care 5ysTEM PayrmenM Invoiang. Giftcasds, Cashles% EI+ V. Point of Sala. Accounting interface
TIKketing GA, 6ks, Timed Ticketing, ActivitieL, Partr*r Salim Self •wrvi�e Kiosk & Variable Rridng
RegIstratlon Vylorkshap5. Pnigram5} Carnps, Waivers
Memberships Vleml:D�ershin 5ea5vn Ra5m,Gifts
Groups) Fl-etd Trips Field Tripe, Gfoup & Corporate Outing% Funtdoos and �_vnent$
Re#all � GIft POIS, Purchase Orders, Dock. lnverrtoryr, Stock Tai€e
Ff}ad SOMiCE PQ5r Tabs Tipp, RmiRe�, Irwwtgry
Access Control Mobile Stainning, RF1 D, Twrutilas
AN Custiwn Websites, 0 Party Sales, Mobile Apt Dyrrtartlet Pricing & mom
The Ce nta man product is cu n5taatly evo Ivi rrcq as we u pdate a nd a nh a nce th a solution based an
customer feedback and market trends, Highlighted product Ifiitiatives include:
*" E ngage report in g porta I - dashb" rd-5 aua+l�a ble rernotely
+' Dina mac pri ci nq capa b iiities
V' Mob He ticketing app for speed and extremely flexitle tlCketEng
I ni#egra#-ed cash less vale 0, gi ft ua{ds, a nd mem be r ca rds for a seamless dig ital wall et
Self- Service Kiosks for ease-af cus[ame( ticketing
Gusto m i:zabl a mobi le responsive websites
+ 0 pti Ori al In tegratioAS Wl th 3 r-d part} syst-e ms incl udi nq VlordF Iy. R a isers Edge, Viator, D igonex,
Yahoo Weather and more
Or+HM* Vfta mrrpm
Accesi Cof all
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@2022 Cerptaman, Inc. All rlghts reserved.
centaman
What Centaman offers Santa Aria Zoo
Internet Mes Cuflam brarcicd'.%leh
Slam for tiekeK -jifs v*tKheM
membMhip*group salef, lours,
k5ir[15d3�rpdrtiex retail,e-edA&4r84#rrl
"lions for �fd party tmetligrs 4knd
more. Leyeragt uak,sl.rlt 1p"r data
wich CRM and m8rkelrrlg woo vnsh
nia6le friendly techrologk.
Season Paases j Marnbershipis
lvldraiqC wasc3n pw5s disCoun" wrOh
tr.afkod redtrrplipm at all 4pOiq;bli:
PM locations ark vmll is visitation
hgtory mth I;iwlt in r_RAt pnd
rrrarlov irk ld¢I4. kligic4l pho" 11) Card
optKgnT a1pc? av¢ilahlrt.
Sf�etial Evgnts &Timed Ticknling For
shoes tours, and special ewent5 5eaq
imApntory rrvnaged by:reat-time
.zapacity. SL4I throifigh your cad -center.
online 5 . or al any POS terminal -or
� imos4
Self -Ser+ ce Masks Faf tr-keu�
n*rnberslyps, arm nvNlefood
ardefirg. Indoorartid ourdoor models
afe availahl&.
Mobile POS FppQ rarls< relad pW-ups
arts p4rtaWi:OAN*� S1in& a;w 6l
asndd-ons LU tr'c#et5 f4pr ridki9 and
dti rx,ji xLs.
Tirkating POS HLgh ,peed, t-DuCh-
Tcrtmyn POS For locket sales with gyp -sell
prompu and Fraprd prevention Tools.
4;r-a.ptv oyqurrwr ixcotilrrt5 and imue
OW&Serrrice Self-service food
ordering Vnmh. (Kitchen pfinier and
uideo dasplay systerm. 8uill-rb
;dvmntorj and recipe managerrrem
f14rUd vokkE media for cashless symem
7lprlr4"thr-oiii-ghotzthe zoo.
Rarkiray $r;ll qui-rit7 di;kQt; that include
admiixron and y6girking al the POS vf at
-self •serviee 4uOixir Wosk5 Access
cx�nlrGl OcvKV5 irKlwje bvOm TSe,
dntl Kind -held wirfln5 deyic@s
aYarlablt for StaN-gnV91IN Untr,lnco
Repa rtiong User fr'werrdt feport
qerwratADn using any data paint wilhrfl
ymr syMem. Aubxnale hundreds of
stock Meparils with the atalrty to
customize based on youf reeds using
a report wriw and daslibnard budlH.
Tur-rWiles & Access ConUroi
Centir-an's• own TK_ket Valydagico
System alkyrrs fcf f-eal-tifr*accesf
cantrol of acim-scion tlfksets, employee
rd Cards, and season passes. Corr[fol
any type of turnswe. -9ale, or drlorwhy
Hand -hem -dewrf & availabw
f'ardNMi P5yrneni [rxhnologyr prpwides
added c6mmnirn[e fir y+-43umts
drrd +r+GrcVxy, per cap Spendirg Staled
valor can be added and redeemed
onlinrtflr at any N*Elling. retaAl, and
re%taUrdr-rt POS.
E:roup Sales, EdwAtloo Prograrrri $c
Rewrwationf Cornprehensive
reseryabon and resource rnanagercrefo
i)nt2m for group saber education
prorarn5- lectures, :birthday parties.
day camps. and more 5na call centers
and internet 5alesas well arse-
mmignment sOuliaws for 3rd part►
reRilers, StrearFlline sales, gimp
arrival, and invoicing prcic�5w am
bmrage the p v mr of Integrated
reporting and CAM loa}s.
{!#ifturbrlt & Bar POS $tgck contr4il
fad rera N,iq and liquor r:osts,
W-61 per &Wboft lip rn&mO9urn4?nt drLd
ie fldLa krlf'hrtf< prinhers arind display
IyitefflLT&bS , aabkY-AI-MiCR. Cad arr
file add frrarre.
Retail FIGS. High•fplred, t -uch--screen
rc[ail POS wilh a compr-Phensive
ivswentory management syrsiern.
Uanwge multiple stores; warieruses,
and suppliers. print har{e labels for
sterns and sheIves.arid make
"klaking fast arrd easy with
MahiSTOCK.
@2022 Centama n r kc. All nights reSUVB&
centaman
Ticketing, Group Sales & Special Events
e nta man offers a co mprehensive tick -&tin g solition for genera I admission, tirned ticketi n!R with
capacitor, special events, group sales, school tours and all attract ions. Our software model is flexible
and powerful offering rnobi le. online, Kiosk, and Walk-up ticketing sales.
_Tor
Special Featu res for Deserved Tickets &spec i all Events
Move a reservati-o ri to -a new date with ease
Special audit Featu re For tra ck ing a H staiff cha ages to reservations
Make Cancellations with or without a refund
Refund in full or per ticket (by r wing the number of tickets}
#e Tra€ k amai I or ph o no corrasponde r«e
ve Block scan ning a ref Li rid ed ticket
Centaman allows for 3rd party resellers Including but not 11rnated to hotels and grocery stores
o Viator and Get Your Guide (GYG) are all Supportc-d with a native integration while offering
rffdamption capability+ forGrouponr ReZdy+r and other 3rd partytickets
Track Previously scanned tickets
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centaman
Cornprehen-�ive List of Ticketing Features:
d Al)i lity W sell timed ticketed admission and -events with real -tarns capacity through our PQS, Ki0skr
and Webst-ore with preset black -out days or specificallyr set dates desired.
V Csntarnan also pravid s a general admission any tim, any day ticket deferring admissiofi and
r-Evenue unti I date of scar.
V All avenu*s of printing) options including wristbands, bulk &�ets and barcoded & RFID technol-09Y
available- Design you r-own logs, bareodesw Yroiiday me sages terms and conditions and vary the
rnessage by product
V Prici ng by Day/Event/Me-mbership ra �e etc„ and the ahi I ity to manage a rn ulti -prici ng structure
with daily adjustments.
V Online and POS coupons and dis€ounm.
if Virtual tick-Ets for attractions that attach to a (ustornet's membe(shiip card-s-or employee ID•s
reducing the need for ticket printing- Validati o n is also a Holwed from member ea rds oir
smartphones.
Set Rmits to the number of tickets a guest may pureha w per traAsaMo'on online.
d Mobile ticket validation app via ha rrdh @ld devi-ces a I OW$ fo r Wi reless sca ran Inn a red va Iidation o rr
rides and attractions and delivers real-time ride osage num4ers-
kftm e F eAi r . Aply
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02022 Cantamanr IlDc, All rights reserved.
centaman
Education I Field Trips
Complete resource management solution capable of managirng space and pro9carn capacities for
scheduled and ad -hoc programs.
Integrated billing, account management for both~ online payments, phone paymws, and irnvoicing
with deposit/,partial payment options.
Full camp and program management with consolidated credit card statements-
V No per -ticket fees al[ow for re€ iistratian on line with out r oi:ring payment,
Ability to capture extensive data and user -defined questions for camps and progrerris including
medical waivers. emergency contacts, allergies, history, apparel selling/size coils vilon etc.
or Buiid camp rosters, -custom« rep -arts, enable multiple classes to enrali online at once, mai+wgo camp
vMe itli sts CAI ire a nd mure N nctiorn.
Retail and Inventory Management
Centarnan offers an inventory manage Brit module for retaii and food & beverage sales.
+' Multi -store and multi-warehDuse management for sales and irwentory (andabilfty to marwege
iodependently — i.e., sales location reporting and warehouse Imation reporting independent.)
wr Ce rrta rnan Stocktake using integrated i PhonefiVad application for real t i me i nvmtory cou nts.
11' Tablet option for portable sales locations and fine- busting.
V' Discounts for merniws, empioyee!� and volunteers.
wr Intnrated online eCorx "rce feeding from inventt3ry and sages With BigCornme CQ.
,#' Complete purchase ortlerr reoaWng, and item management modules~
V' Coupons, prornotr im and discount
,0' Multi sale, stock adjustmeot, stock trarisk rs and much move_
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@213122 CerFtarrian, Inc_ All rights reserved.
centaman
a wars
Beginning 2022, Centaman added a Waiver module to our software. This feature is optional, and the
fee is not included in pricing. Waivers are stored and rune-ged onsipto locaRy vie-custorner's
infxastrUCture- This feature will allow waivers for the folaovwing use cases;
V' On] i m-a Bo along - The M iller family Sig AS up onli ne for a gu ided totir
V G roue Book i n 9 - M-0 ry, a teacher, books a school field trip with box lu nclh-es
Onsite Booking - When I arrive -ak khe park, I sign up for my Child's birthdays party
No Bank i ng - Sofia a nd her frienCtS ai siting and will deci de what to do when they ardve
02022 Cenmman, Inc. All dghts rewfved.
centaman
Donations
Centaman offers a robust C R M module that will meet your needs of selling, backing, and ong aging
with your rn-2InberS and donors. Donor Perfect Rai5er5 Edge or other.3rd party donation mftwax-e
irltegratioas would be available and priced a=rdinq to -specifications.
Donatian Campaign&, Adopt anAnr'rrt-at, Wish List and Pop -Up donations are available ansit-a or online
and the Round Up donation featum is available at the Point of Sale.
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�-,2022 Centarnan, Inn. All rights re9trvM-
centaman
CR / Membership
i: enta ma n's Ro rtfol is contains molt iple custom ers wi k h rr iembe r rec-ords exceed-Ing 100,000
memberships / season pass holders. Our membership program allows for packaged Memberships
Selling one household membership with the ability to recognize each retiarnber 1ndividLra11y,
A corn pre hensive List of C RM Featu res:
Abil ity to design a rod pri nt cards for different members hip leer-els (ba rcoded).
Discounts on retail, food & beve-rage. article parking accoTding to membership type.
Ability to load benehtsr tickets, an War comp passes anta mernber cards and rnanage th15
rede mpti-on and usage of thes-e be Defit5.
Q rrl i,tie atom bet Aorta I for me mbet5 to pri Dt tickets for their g uests. a nd purchase add itional items
a s needed.
1-r Abi I ity to take donations. manage a ni mai ad o pti un5. and oth er products th rough the Ce nta ma n
syster n For el t her on line, point of sal e -u r both.
Vf rt Lial membership ca rd s via a ri. Whooe and Android app usi nq 3111 party integration, b randied w ith
Santa A n@ Zoo-
c: Th is is a g r-eat way to Save on rd prir7tang costs Whi le reduci nq envifon menta I impact as
well a.& prow Idinq an additional sales tool — coupons permitted via the app. renewal
rem irrd ers, etc. The Opp is not 0 part of this proposal pricing and is vto a 3 ' party. Upon
request, we can offer -a contact of Th. 3` p,*.
Digital Season Passes or M-2rnbership Curds
can he scan ned to recel ve au kamati[ d iseov nts
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View Me m bersh ip Stured Val ue, sharing, and
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CRM Reporting
Centarnain oFfers a robust C R M rnodule with the ability to repoft an a variety of inembership
behaviors including rein ewa Is, morn be r pu rch aces, attendance at spec ial Events etc. We may alsn
integ rate with a ny 3.1) party:Loyalty P r-ograni a p p u Sed by Santa Ana Zoo.
centam n
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02022 Ceritamari. Inc. AAI rights reserved,
14 cameman
Onfine Sales (Webstore)
2020 has increased the traffi-I on the Welastom o nd increased the necessity of tirned ticketing
reservations for zoo entrance. Consumer behaviors suggest online ticketing reservations and sales will
continue to trend higher tho n previous gears` Centa man offers a Webstore solution that integFate3
components designed to provide an ease -of -use experience and Increase the conversion rate of your
Online store.
Memberships and General AdmNsion on Guest Ticketing- The Webstore introduced a new look
that will allow thk zoo to sill ell ti:Gkeks �r+d m2r�kaerships iri a modem streamlined guest experi0nc-8_
Featuring:
Calendar, List or the new Rybryd model below
Varlable prking by day native to the software
Color coding to indicate high/low prices
Multipletime choices
Dynamic mrrt intbf nation
Simple ticket selection
Offer a-dd-o ns a rid enhanceme-its
Y.� qffim�wY bEPU1
� f A h� N4%rw .% 4i
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P2022 Centarngin, Inr._ All ngMt!5 mseryed.
15
centaman
Farit Checkout
-0' Si m pie a nd secu re (n o logi ns)
V' Utilizes PCI Level 1 S.&mice Provider,
the highest level of PCI DSS certit5catio rl
V WCFks with many processor ga tewsys
V Token ices credit card for refunds
IBM —
Mobile Friendly & Dther Features
Barcoded ticket delkvEred on-sct-een for instant purchase
Pap up Don atians
5 in g le scar~ to c heck- i rti whole grou p
Works with Centaman MobiCHECKaccess control
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&2022 Centannan, Inc. All rights reserved.
centaman
General Admission/Gift Cards
Al I General Admission ticket t rpi, CA naI,a
Meal Vouchers
Gift cards ■-�,.,.� ='�°'- .
Rentals
+ .....,
o
i ,
Membership.4 Key Features:
V1, Join
Renew
F i-nd existing member
Forget M�,rnbes Number - - -
,r �vMemb-eish i p Cou pops I. — I
,r Mem.be( I) iscou nts a i y - -- - -
rIT
centaman
New e b sto re Peat u res
With new features added to the Guest Ticketing 11 ebstore, Centaman's latest vmion of software
(released in the first quartffr of 2022) will bring martyr up -gates to the Zoo's cuirrent Webstore_
Manage ExEstirig Bookings
V Camel Boo -king
V change Date } Time
-0' Modify Tickets / Add On
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i�)2022 -Centaman, lnc, All rights r-eserved.
�1� I•L nt aman
•w �r
Reporting and Business Intelligence
Centarnan offers tmsiness intelligence reporting as W of cur Latest Felease using the Engage
platform. The reporting w1utaon allcvws users to drag and drop data into a reporting template that
-RIiminates the need to be a SQLexpert. Reports can be whedu led and delivered via ernaiI to users
saving yGu time and eliminating the need to run reports manually -
The taal eontairis predefined dash boards arkd report templates. We offer an rndiardualand Shafed
pa rtal where re ports created by ether clients af$ views ble In a colla boradve effo rt ac rocs al I attractio rM
types. one of the core strengths and key dii#ereitiaton of vur product is the power and
flexibility sxf our reporting sYstern � 0 rice your power users are trained on Engage, they +aril I be able
to build highly customized and -drilled down reports with drag and drop ease.
Example imparts
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02022-Centaman, Inc. AIP ri-ghts re5erv�d.
G centaman
Kiosk (indoor and Outdow)
Centarnan's Point of Sale can be -confiqu red to work in Kia5k mode for customers tG make their owA
purchases via a self-service kaosi_
Key Features,
Allows Custom-ers to purr-ha5e tickets without staff access
V Uses standard M lcrosuft Windows h a rdware
V Supports multi -safe and iupselI" aptior)s
aarcocr-e Coupons can b e sca nned fo r d iscou nts
+ M ern ber/Pass hol de-r discounts can be apphad
v" Teams and Cord itions avails b le pri G r to c hecka ut
Graphics are vustomised based on your brand
Supports 5wtiripelinsertion credit card ar integrated Van(IY WV pin dad
+' Supports curitom voice prorrtpWinskroctions to users
Welcome!
Touch a button to start
Choose thi s op t i on to p u rc Iris d ay t1oket s
20
�DM22 Gmtarrtiari, Irsr- All rights reserwed.
centaman
Credential Dispensing Kios.cs
Supports Barcode/RFID Wristbands and Cards.
Centaman's. stylish outdoor kiosk carves with a 27"
Ngh-bright tuuchwWr fe-aturing top -tier
aornponents built to withstand virtually any w ther
conditions. Streamline your guest arrival experience
by retrieving previously booked tickets, purchase day
passeVaddons and dispense programmed
wristbands on the spot!
Capabilities include.
v' Ticket and wristband printieig
Payment acceptance
Bsrcode scanning
T 5 devi ce supports your guest journey from
ticketing (member validation, anyday tickets, and
special events) to mobile food ordering, waivers,, and
donations.
Mobile Food Ordering in 2022
This year. Centarnan is launching our Mobile Food
ordering system allowing guests to order via their
mobile deVrlce at at free-standing kiosks throughout
the park. Kiosk technology allows you to reallocate
valuable staff #ime alI the While pr.owiding an efficient,
user-friendly service to the guest complete with
upse Ili ng capa b ilrties.
T'2022 Ci%_ntam5nr Inc. All rights veserved_
T1 ClIKErtO
oho'
_F-
ift
21
.. centaman
Access Control/Ticket Scawiitig
Centaman offers multi p le ac r. e 5s c rjntr:o I sot uti u ns that ensu re no I i nes a nd a stress -free gu-2 St
experience.
1W
7�
UIdr Frrdde -and MG131te
[%Aet4,, wrl ncs •hrd r3$55e5-
MobENKK 055canfor
rkM5. PaSce5. Re r+ir !orl deck -are, �
r
Auturna ai:r%-k via Tum!;t11eS_ I
Overhead people c9JUN for
reAI - rime in-parl vl%lft�r counts.
AWarado Integrat an
Ceataman has and curren0y supports integration with tWnstiles by offering a Centarnan integrated
contforler added to your ea€isting turnstiles. Hardware pricing and -configt,rat Ion prii"inq fv the
controllers are pfovided in the Hardware options section below,
22
2022 Centaman, Inc. All rights reserved.
centaman
Scanning Tickets via MfobiCHECK
Centarrwn's ticker me mber card a rid confirmation aal illation app. M ❑ hiCHEC Kr is aaa i labl L% via A pple's
105 Operating system, MobiCHECK Offers a low-cost access control soiration that deliverS real-time
validation in Centaman-
MobiCHECK scans and validates the [oil owing types of
barcodes:
Tickets - validated against the access rules and retu reed as
either valid or fnvalid
+ Membership/Season Passes instantly valWated
vr Check- in groups of families in one process and displarr
member detail& such as photo of messages
V l3wking Confirmation Bar des • whi-ch e rra b le scanning
on -one barcaja
if Quick view and ability to process all (or some) of the
ticket on that reservatioa
V In addition to validating tickets, passes and �Ookings, the
MobICH ECK App has the tall -owing featu rep
o Lmk-tip history of ticket scans
Ability to use in "cftieck" mode that will validate but
not record us -age
o Use the carnera flash to -5can in night -made
Flair MobiCHECK Wnitha Linea Vro sked and hnandle to increase
battery life and improve scanni rig speed a rid ergo Ro macs.
022 Centarnanr Inc, All dghl s reserved.
VI*ICOM
LE13 LH39 M
AAA L IPOn&V LAtiMbel
t.}I, 9�1. r. 3 'Jw r Y'
QcMgt PRJ�L AOd-Grp ($ pHtkp
mrh wrAW ]
WAD VQw
Am& ISsomdary FArsr 4wj �
1wnQNs.rg43 2133
Ghmst ims Add-orr (3 packM
MPRF —tom a
M>WF LI�hl
LE13LKM an
Y-Mid Metrbu-Caid
WAD LOM
a
AmA isa•xrN N*,P%W - EAft0 u Fia
A ?W:j
23
centaman
WordFly Integration
C entilmark Gnteq rates with the Word Fly emai I marketi nc) too! to Facilitate trigg are d -a nd alltom at is
eme ids fro rri d dyna rri is I i5t geClerated from the Ce nta ma r; databa &e- Th is a I lows cu stom-2 rs to
streamiine emai15 imIudiriq reminders for membership renewals, exclusive offers, and t,pcomirtig
events- Th Is proposal considers the zontinued use of Word Fly by the zoo.
ICI
Cr2al4We 5uitO
;I PHNXKM
. {,c+ b uMJF" uy :bnp r hmIr i
.Ogyyn yaw . iovLMrIrrryic:r•handrFM-Wid4G.F4
Financial System Integration
Centamart integratGon
. IRwxc CK4vn n 4ws *AVCrIY
�4rtrn�lK+�x• 44r4 netl*,LH"iAnvft ;
f TrgW r4i n *PkZ F'-E'1 rpa1 mod! r,. WLd rrW i f
mogff-mg W%rt wrnLA RrRrr andl r. i
Ceuta rnan integrates with several 3rd pa rty fi r a ncial solution S. :Rf P requirer ne nts to i megra to wi th
iNoaah can be achieved by Centaman and is induded in tine proposal pricing.
Dynamic Pricing Integration
Centaman has the capabi9ty for vari able pri-ci ng in both t he w-e bsto r-e arrd Po i nr of $ale . Th is Va lua ble
tool wi li allow the fa-i I ity to maximize revenue potential. in crease cane mu nity accessib ili ty and
encourage att-erndance on specified days- Addition a lily, we ofkr are Integirarion For automated dynamic
prici ng sol utions with more detail ed a nalytics, i ncludin g datiR anallysis and a I9ori t him powered pr is iog.
Cost for this integratiofk can be included upon regvee k_
24
(D2022 CentomaAr fr1C. AIJ nghts re rved.
}�centam an
LIPported Credit Card Processors
Linder a requirement of the RFP, as person cordpayment5 must utilize o NRC cerdfl-ed Solution to Chase
Paymente[h to reduce the City's PO scope and the Abilipy to inlegra[e with Sys:em +r novct(v5' jNovah,
the CiPy's Fnterpr�5e Reverwe Manayerr unt t fem, topu5h revenue from the Zoo into rhtoVOh s4D rare sOMe
flit-acacia!reports can he used throughout th-e City. Support new day mveffals trom the now s}3tem through
Wovoh, Centarnan can meet thew needs with the -current Cenl;afinan integrated proeidem
Ceritaman u ms a tight i1!9tegrat14DFk with batacap System's aI aa 1:K P
N ETeRay Solution to secure payrnen t transactions and �� 5 tOF" ITK:.
rem-ove the Point.o f, Sale application From needling tD store
or transmit Credit Card data.
NETePay Hosted Is Comprehensive payments platform that consolidates payments -arid tokens
a cross ibri ck-an d - m o rtar, eC ommerce, rn-ol�ile a nd urea tten de d erryieonrnents, a II ma naged via
Data�ap's portal.
Processor Connection & Integration Fees
Th e -Cenla ma rr Enterpri se solutiorl iS integ rated into the payment processors using payment gateways,
hardware, and integrations thak protect the Card data and facilitate the transaction processing. These
fees cover
Traffic and load -on the payment processing API and sefvicffF.
Licensing f-Or the payment application software
Secure PC I-Cornpl iant va u It fo r tokens from on I in a sales
$uPp09t fOr pin pad terminals
V' Integration, Certification, and co m piiia nce and maintenance fees incurred by us
M erch a nt Accou nt Set-u p Fee
$2 5O Olke - k ilhe
Pin Pads prouided through System Inn vvatofs/Biuefin
By SIIBluerin
POS Tra nsa ctra ri Via IMV Pin Pad—
V1.15 each
Gal ine Traasactioris Yia Webstore
SCI 30 each
Ernail ReceiptJickets frown Vvebstoie
SCI-01 eacb
.. The minimum will &� 100 tramaaivnr, plus an aif dilional' 100 transactions per pin pad dev -
fe,g, If Cuswrner has 2 pin Rails, tive rnirpimum Purnher of transwions per month will he )
25
�D2022Centaman, Inc, All rights r roved.
��1 centaman
Technical System Requirernents
Cep marl Attachment — System Arohitimture PrGvides a mprehenSi� outl-Ine of Centaman System
Configuration f0i On -premises Server insta11. Our software is also available in a hosted environment,
C nt man Attachment — MirkitlMklrn putir1 R Urrerrlent5 provides the minimum regtjirernenis for
hardware and database.
ro ndows kph€
a Servei
mAct:ive DIteckury with Sin
-US i.NET ftband AN
L.
houd hosW plaVorm irr A
A ire or Pack5pace a fie.
02022 Centaman, Inc. All rights reserved.
�,�, SQL ServerI At
26
centaman
Highlight of a Similar Customer
As a glo bal organ ization. Contama n ho s im plc fnen ted Si m IN r exper ie r+CeS at s r8I locat ions
incl A ng Cl eveland Met ropa rks Zoo, Louisvil le Z-oo, Aultral is Zoo. Teo nga Zoo. Fwsn u C had e
Zoo, John Ball Zoo, Lincorn C hi ldren's Zoo, Tulsa Zoo and many rrtiore.
Exampie Zoo experienc-es:
Riverbanks Zoo and Aquarium
T US
r6+i6-eC'
-Costo mei Since- 2012
Key Metrics; Ap p rox.1.2 m vi sitars/}year
40,004 rneiinber farniiies
70 point of Sale Terrninals
High lights;
44
■ I nlegrated Single solu k ion wi k h So rvIC a Systems Assn-ciates (SSA G rou P) utilizin g Centa man i n
focFd and r-etail fo r a complete Ig i nteg rated POS
■ Park is high Iy cash I-eSS Yu ith g ift-�a rd Usa ge a iicouraged for al I r ides and add -on attractions
M igraled ko 'a n pa ss' mt m ber benefi t s and el4minated tbousan d s in maali ng of gu est paves
a rid coupons to m ffm bars
■ Rough 96% of ticket soles for 40,000 guests wae(e made online for their Roo at the Z-00
(Hal Iow ee-n eveO sawing the park over 560,DOB in ticket costs from their previous system
27
(P 2022 Centa m a n, Finc. All nghts rase r, ed-
centaman
Customer R-eferences
Company- Riverbanks Zoo
Ccrrtact Person at Company/Title: Tom Stringfellow / President and CED
Tel-ephcne: (803)002-083.6 E-mail: tstringfellow@rilverbanks.org
Project Marne. Centaman EnCL rprise
Com pang: Oma1 ra's Hen ry Doo rly Zoo & Aqua riu m
Contact Person at Comparky Title, keerny EddIQ /-Chief Financial Officer
Tekphone: (4021738-2062 E-mail; jerem}e .omahazoo.com
Project Narn$. Centama n En to rpri se-
Com pang New York H a 1' & Sr, i-e-71 r_e
Conta ct Per5on at Comps ny/Title: Rovi rd ra S ing h
Telephone= f71$? 699•0005 E-ma11: rsingh@nysci.Org
Project dame, Centaman A5cenViDutbt and
Company: Carno Bark Zoo and Conservatory
Conta-Ct Per ri at C-umpany/Title; Laura Wake Wiesner
Telephonf. $51) 487 -8a t 8 E-mail: lau ra.wwake.wiesner4Pci.st pau l.rnn.Lji
Project Name: -Centarna n Enterprise
Com pa ny: Ida Iahaci Resa rts
Contact Person at Campany/Title: Greg Gogola / Corp. Director ol< InfofmatiDn Technology
'relephone: (608)-254-5249 E-muil. g9o!gola kalahariiesorts_corn
Project Naine: Centaman Enterprise
28
(E)2(122 Ce,n#amari, Inc. All rights reserved.
centaman
Tirneline
Implementation Plan-5
Vve understa" that tran5itiarling to ai new system is challenging. It takes tirne and money aim can be
a drai n on resources t ha t a re, al ready, in slur t Supp Iy. C enka rnan kee ps it sim ple and straig htforward
by providing;
V A comprehensive project management toalkit and checklists
V Basic configuration of the systen7 so you do not have to be an expert on day on,-
Vr Onsite training for Super•USerS
V Data con5u1t.3nt5 to import your existing data
V' Web desigr<ers to skin your online and fobile presence to rnatchyourbra nd
V 01`11Sike support fOr Go -Lire as well as foliaw rip training and site visits
The Centaman implementati-Da team works closely with }our Project Manager througkout the cat,rse
of the project, We provide a Project Cdordinartor rho inter -faces with your P-roject Manager and the
turn, The Project coordtnator remains thra-ughout the length of the project grid 'holds Scheduled
meeti rig s withh the team. The tea rps wofk toge tber on deliverables du ring the project life cycle.
Timeline
YoUr project Ma<nageF is responsible for I-Pading the project plan frurn Ibe Client side. We recommend
an 8 -creek project piar, Frori) i ncepk ion to co mpletio n for thi s irrmpl ementation and will work wl th You
to ensure we are avoid ing peak seasons.
Cente rnan is preps red to beg in i rnmediately followi ng fi nal agreernen t a rid arcce prance o F th is
proposal. We anticipate the contract to be execrated prior to June 1, 2022.
Estirnated completion time following an 8-week project plan woold be August 1, 2022. We anticipate
the loo has a Go -Libre preference between September Arid November, Ceiwtarnan is flexible and
availeWe to work with your tafget deWlines.
List of Subcontractors
No SubcontraotarS will be used or expected,
ertificat ions/ statemeI is
* Att-achment 3-1, Non -Collusion Affidavit
• Attachment 3-2; NOA-Lobbyinq Certipfacation
• Attachment 3-1 Nora-Discrimina#ion Certification
* Attachment 3-4. Agreement Statement
29
2022 Ctfltaman, Inc. All nghts r ve+d,
scentaman
- - - APPENDIX - -
A'I'FricCIIN1ENT 3-I: NON -COLLUSION AFVtJ)AVI-r
GERTIPI-CATIONS
( I rYors%wi-A ANA
Ft F.OUF-.-Tr FOR rROPOSA EX
FOR
4A!VTA A NU ZOU TICKETING SYSTEMS
IxFil Pf0.: 22-UN
t#�Gt�� L1uIwtJ SI�W�C�xk 5#{'IiSll 112 ar4i
Pub Fc€ cmaraq CtKb yr_Yliioo 7100
To 1hc C1'I'Y OF �4N FA ANA PARKS. FttWREAT" AND a►afJulum rY Slot VICES AGEMY
Ilk 9ccrxilClw ki ih Tills 23 Urmed Swmi. C ede Swivl 1 I'- and F1Allc Canlracl Cok 7 t0fi ft 01111)I;R do-bmm dhLL the bid
ix rbm made in dkc 6i4Crcm if, or mL tkchpIif aG any urkliukad Fcrm k imrIiwr hIpL rtort' L abxkic� 6om QWiz4iiion- w
1:LWMmi1%11. 11" Ihe brd si,6Lrnunc arwl im a 01hmiyrar sham; Ihrr IIha Ei11)rH:R has nnl dirqcll} - r irwliF,ctlx kKLKxd De Pahcibod
At odwr 0IIDDER W po m n EiiLw kw sham hid, wm3 hms rwA dircOl� or IrbdimPIV ca1kKW. owirc%l. cPbnr!i"dcwacmcd x ilh
mi B I DDF. R m miMww cisttapis in a+ham Hd, ar Ihrtl 3r**wshal1 mftn firm b4dd1rrV; IhM the 131 WE R hei not Ilk nlrp
mnnacr, diruiky Cc indlmdly, sc,Lyl!A L%+ 4rrtfm , immnm ainr4 -rw CcwIFct&I c -�+ilh aTfwid la fix ibe bid pIft rsf the
BIDDER iw mry QI1 I)F--R- yr W fix an) vycrlread, pmGl, rr �W eleinml Lifihc hid peke, Ltr of ihul of am alher IkIC FRL pr 191
soeure aly Wlem rlx+v -AGiipxl 4ke public bod} awmdHrkd me umii-m ul i5yrlr+rr iiwm t%j m IAt pralpautd cmimi: duff all
saar�ms L`Hmlii" efl like bkl mkrw,A,KL lirrlh¢,lhak ft BIDDFA Fm rKH_dwmil' or indiatilly, rAirlivak hip 4w hpr M
price orany- hreakd`mo &Ksmr, drlhparrnhPM-. rhmmC cwdl%t,I 4Irsf—nwk s 4rAlin rclatiwcikbn, —FWL ilnd L6011 rtrlr
MYL nab rcc to ank o�Icn, pnrleurs * cimrif" ecWiuiii&L 0fgmn filliiHX k%Ki rkLr-D&A !'_ ie 10 5n} Wifflt6t or apW
llrres 4lu cl ttr41,le a tx4Ildi49 aw she in bid.
hkft: The abm-e h1amcdlwign Affjjw'i1 is W of slkc Pm"l, $�gnimg lhit lhoposA aA 411C 319ilMUM / WI'Hwt der
dhnll also com;Witc slVwluc dilh s Noa-ftlGr&W Affnki%4L I1111`3 ITS arr c.ruticwibd Itrs rnuk-iwg a of ccrtir-jcnj*om
n10� gul j 154r Vinclto VvirGdPtw&-wkm.
%ijuig
tikale r.rfc �iE aijL+r a+j
q'nurr.r of r—oAk
9ubsmih3J Lud iuvni w- [L' a iriI") buRm s i w art IhN �_I_ day of f A4 ma. 4 0
la1 IrrCeMI IM194MPj'% 13 F -A bdOCbrw} eti:rk-W4 In hrcth4 pvrT,&mH-41 ybNI IIrgv•rr.�FF I�UeU .
10
wm 3 P 1a i uptur4 Xiltef} IN11 1C &ml
{r1NQeXkhF WEWJ
� lim sem
NAt'Y pub"C • sutd ai pHr•�
AV Cmf—dLy- Ezt,G*F � Z4, 2W5
Crtx cO b:ar&a Ail AFP n-M
pagm �2
ao
scentaman
ATTACII'MENT3-2: NON- I.(M13V1NC �
f; EM1.1f, k1 Ii)N-.
Ir RTf F1 CATIO N
0 T Y 0F SA% -TA AN-%
REQU FAT Fi IIR PIEWC �NALS
FO R
SANTA ANA 7.4HJ 1'1UKb.tNNG 5V%TE M
RF P N fL- I �-noR
The pevsperlitie ramtkipanr cediflra, by sigiunp silo wlmolluq lhr, bid or pri;Vthal, k? dw beSL 0111h in Fort klK-1c igX ;leaf
cif. 1hm:
I Nuf►*. ml wmwWWfundsflewbmpaidorihillb►paidLbytxonbdmlfof6cumky%jWW.laaril)
ptrw Air W111k wing ec aflrmpfing Lo alrffudrwc an WfiL:cr or ci"Voc u1 are} imw al :l twl . a &rcnllxr ur
C ij dpr1.=. a oiIk r or cmpwtm o(c&kum�. fw del arrplvj5. uFa ML!mbfr rif Cons As iu ernrrrcIion ailh
LJrc aKanleng of airk rc&! l lmtra[k the mAk Fa aFaryr R*rA yrnru, the ni,likg of jny f4LLce1l Ii%W. the
e lering irMp of wip �Cortm&v zVvmxL . mFil llkv, to moil. cofninik-amA-L mic-al. arlk'WwmL W
WWI kXIOC iI4iail• kdtMI c rKme1. 6rri.L IvJm ur m4mvuli%c abrremen1.
Z. Ifa 14) iu M s c4her rhm feikraI apprnrprici fundk Isi%x been paid far xiII In p*I Ev ar►) perAm fcw
miller icirtgvcimmanplin4lainCluem many Dni"r-6Lni i1cn- :of srRti lMepicl ipelxti. N 204mlKr,hfCongf
an n irj�rrr crrl*yi;c elf u'WIgI m. ik' ilk clhllAll cle 1,fd hkcnrbcr of{'(r,Wrcas io- ck*ii L:1mm %sh IPA% redQsl
4:WIFWLgr'MI $OaD.11Ml uruk nLLCiwruguiziim 1, U iL! ulldanslgikci ihLLII L:tunplebcand siibmiI s-ai:�cIoue
pfi;ll� �hrcl�rlriti•.
Thl, CMiftrIL-kn I 3 flMkVlaI mpretirh"l urk or Fait iipon xhidi reliamL-a r..r: plaeq,C uIrpn ihi; uwcgrjrnn wikg gprc q�r
talrsiVU iiMu. %+ubm&aiim of Ihis cerli&AiLm is a prer>py*iit far -nLak ing trr mori1ht irlILF CIr•& 1r7dlS.'1 Hm Impmd tY- SBtlrau5
1352. Title 11. U. S. Cak. AQy ptmwL %1w WIF OD Elk llkc rogwred emirk.-mon Sheik fat subjcvl Ir a dvdi pannhy d rmi lkw
ih,- SlO, m%d rev[ nrary dtan iFl wu Km cash %wh Ulm.
I Iltt pr&4W iwo p&'&iparl Li66 upu u� b} jubvwrling Iiis or her hid ix pa4ros<"A ihnt he ar fLk drpLa mgudrr thm the Iv y %W•
This reriifirAkn he included ui u1i hn%vF liter wharMradci MUCIL excgvd S 14LWIC shed dwr all inch sub r- •lpicnt. Aur11 cali F}
anal Rio aC�rfidi+y
Fiore CfV)�kiP `
Signedurid Nm d Kne1'-' \,
' _ yPlq
Tiik
Ume -
Cdy-0 Sen1a AAa RFR 32 500 --
Page 33
cents man
N 1111F. NOIN
A j A( IjNtIF.N I 3-3e NON -DI 71UMINATION CEWI llFIC..ATION
I '1: EATI pIC ATI I }r%!i
d:I rY OF SANTA AN �
REr U ", T FOR Pk0PC P','A i
Putt
SANTA AMA ZOO TICK ETINIU .'itr'S-TEM
RFP M- M.: 22-MS
I ILc LI1ukri4IL!rl d con-, FItniu %irizorpor'2w Liflik4f, Juring the p ykmi-mwiciz of 11Yistknnvzwl.. CL41ifL.'.35 Ia111L„+9:
I 11x Li*ibIJIIiIYI 31131I ik}i Ll,5mclLUL1 .40 agpirw an OVIchycv ur ar 1pheLru Iia cmrl[p�rnerif hcsaus4 of re.cx.
L'LIllfr, ruligium. %Lti, 4w rYaLiLln;d urigin. Tlrr Cgmmkml1 shall Inks pl jrrTwdiY;: ncLiori io cn54ira Ihat applicamN
aroempluytd,aiYdihzki cmpIu}errx;irmIrvab dJLFring 4mplk7}tmenl %Alikmil, rctmFd Iu Ilw;f rLrcrt.cuLl r. rL' .&r%,
xcz, Li oa1L0,Lat cwI7n. 6LIGFr a�a4�n TillAll IFliiL1dC_ IMIL IY,tiI � llklll�£ii 1L}_ 111L` 14?11La54'FIL� CMIYI}1txrliYenl, up�roL�in�,
4kru,)[14 m,4w IralMl'er; Fc!MiLmW1 OirEcn14MCnl 0-d%4 ljailliLk)dff Ot MMkirYaLi;mM' hjzL� vfFkLY rit a1hu 1 r3m
,FI' LUI4tjxu%3Linn; n ul. Wk.-CLion filer Imirikk:g- ilWllwkiML! 3r4WrY1je"I1p. I hK ('.DMuliargL arm; to per} in
cogiNprcumm PIKV-6. MvLli IAMV W CMPIO7 M 219 dpplieZilb. lief prrtipNFJrWFI1, rnNLLLFI w ht- prLiv6d4d wiling
Amih lh4 rmti'isions %A' L s cln".
'ncc Cormiltint dial I, in a1I soli m-PI * [IF WY6MimniNnlx rtw cinployet-} plo-.vJ :by sa oip hrchali' of Mt
-C msuMxkL slaw Lhai. Jill qunlim lM Il1V4kuLs wil I rrcci-'K cumsfdv rulion for Kinpluymukl. wid wmii regard cu
race. vAor_ re I I g'w IL, —mx. im rAti[wr2I tmijon,
3. Pw CommItuu shall %Lmd in 4,wh 10im LaGinn -lrccprcr;.Lnl,liw SIf%dtktM k4-gdk WIN1 1i IM191M ham acm1kLclitiv
Jtgai15iIY abr�cnLenL ur uLlKr rLirL qKt or upLkr;UndiflgL a ra Ake iu W pro4 i&Ld j J4 i5iIY4 �ftc %9W hKir Lm iqn
ew v`xwkerx' ffwprvL;cula♦iti.vN u 1fic (743ll5ll1lpr1l'1 4LHIKmiLfl .-MS Lander 4146 5[t6oiY. and AIII pLu7 LOPILM of Lilt
ncrlicr in vngk"j4Lmux placcs %vmilm4c Ia and rrppli¢-AIni for cm,gu) incim.
4. TIw ConstiItant shill ertLlrnpt) ui4h al I lnnkuasiemsof Executive (Wet d I246-df%vplcmftr i4. 1gi%5. grad ofthe
lulls, teguPa[hnrls. and rr<Ir4arg ordus W the SecrcLar� of Labor.
5. '11hC C-00WILAInC p hMll turMhfi bll idl r0ninmizurk mid rLwas mmulrr,4 by l; xosudiec Order k 1 _'ab *l' ScpirmhLv 14.
1%5. and by iUlcs, rrpuM#LICInx. J3MJ ortk-r'L or [kc of L*nr, m pursuant 8kfvD. Jirld 1..,211 permh
4esx Lo #Yis�hrc bcK*s< re m*, rrn;l accsraipl� hk the adminiS king JFnL:4 .kilo JIL:.`.=:iar% of G-ahAX for
PLraj}rxi" Of inV"iYI icrm. LAM nx; rxui n i;oimpl iamca wit1Y such -ry IN. rule IaY ilft, and I1rdem
4r 1n Llrr ctiL'MIL Ur Lbe Con MLIL t,[`% I:MAt�LLIILIgLIY;InLC'Aid, dw rimmeii-Kni,einmik)m a9kices orlhis contmet or mils~
atl} ol'thm� said nphm rcgulaliorm 4,c nnli.xo, Jhkr' nl.mcl Pla) bl: cAmcckJ. LCrr1YLikaied,4p %ruptlwkd im �Llkllc
L,r in piirl nrid qhc ('1}r gi1LjnL mby he dec l utd iihcligibtc f w Furdker Ckwit iYfY cm alntrPrl% ur fa&Lailk aaixj0tk
cmistrmiUn um11rmUA trY oeO�MCC *3't1Y pruc:C WCS aWhifit+Aml ip ExcciMinn flr&r 11240 iDFlvcptcinbcr24L
I ":6 mid saudi. { d%v $Wlilrnc� Fmmu Ix 113LJKAC41 nrd qvmAics in4oiscd LLs WY ided in Bxc,Laixc (]l &r 11246
or�vcmbcr 24, 1%5. orhg rule. mgutrLicrrls. Lx netts -of Ldie .r,4vm;hry 4F1' I.Awr. m ap d1gh6T+'ix Mv;, A.Ld
b) liw.
7. the C'Oh!M19am jAull incllnl�- ilia pDrliun ELF IkL senten4e intmedimely primodieg parpaph I I ;smd Rho
pru} khans %io1' pnrigaphs i I I Ilanidgh I71 In oveq Fulxanlrm m peirchnsv vrdcv unk�;s cNcmpl.d by ru14'�
rgpplii6oi s, iw 4-mkn a4' IhL Sgxreury of I alkir kwd JIMEM10ni. Iu '5"lit,n It" Lis 1.XdCk3Ll4c ordcr I 1 146 d
SLVuraber 24. 1965, so Ilaat such jrr{54Wom Ni1I he hijLrliq urinrY ca�;I1 MLI+�nn(ral LW pwithum -order m. ihe
Cap of -Santa Ana Itfp 22.OW
Ragk Zi
u centaman
adminisleFing neg mory diracL as mcnns or or,rur%:inF, mWh lx OSiMa. iK1u litlg sanclim% fbr
noncamplimmr. provldhL hijwftiv. qh;n it, the -event t1W C-DrRM110M bewrtrrs inYok4oi.11 id, or; is 1hiviortmd
with, litlgulioo with a SubCoirdulLARL nr Y=Jnr LLs a result *f imclb dinxiinn by tlrc zdruini�wrirlg agcrIPY, dic
Conspil¢M+o}' #i�
rrquelf Ifr:rt the Uniled Sulc% eiNnr inla sweh ]ILigMi4n lei pntircc[ Lf1C inR 1e&u of kha un ikd
�ratL-3-
9. flimmianl LoC.alifornia Labor Lode Scc6un 175$. Oig aJ6lod by f'hapLer643 Stus. 1939, and as nincr5dNf-
No diwrinkltuflan AmI.1 k mjKk lr, Ohk! rtmlloyment of [KvKan� upon tic "rkA buaum or rpm tduoua nmc1,
cokw. rm it l �srigi , anc�xlr}�. plryaitrd f ur diesp�. menLaI i[rotr, maritak suIkis, *t wx oFsuch perAurrs, mOC1M
Pro wided �n SQL m 14M, end nycansu11u1.afpub11c'oaks yri l�t,t5g Lhis 5kctron iF WWI walllheptr+e1EFc5
Irr powd for a v la rm khe is
signal' 1
tit5
Crhr 4:4 $anl# A.rm1 RFR 22-0OB
P606 35
centaman
A MENDIN
Ar T`ACH M ENT 3-4: AG RE FM F NT ITAT EM ENT
CITY (PY NA14TA ANA
RFQIIFk-F fOKIPROW19ALS
PO A
%A 7A AKA ZOO TICKV I'LiMm MSTEM
RF#' NO— 22-co R
Propusrr L1nJemm&U d u[ the PROIII )S ER Wir OL101 irl W ask AgrCmIlL rSL makiddr Ip IhW as wAUWn in ALWheftell
I irL the Appendix Pf this Ik UP. If a 11PItOPOSER is mmillin(L ur unable 1ij� csmuLe on Agr=rnumt wiL. in lhirly
� 3GI + op; PArr bring rw11 live -of wWaliun urkkr Ihis RFP. the C IFFY rcwrY►—, 4ha riai up mloLq the mxq mass
gaalirped PFLOPCKER or call kv wx Prorxmi-.dx, wlkldkc%�er Ihti CITY r,kY Mb" arpall iumc,
Ply(AN)jUR ew;:Lwrs LO the state eentS in 11m stbadaird agm-emcrYL waLh the vLcgirtwL oflhc La11rnslnj,.
Finn
Signcd arid
Title
Dwe
� of Z. 12,rIL,
Omyel,mis A+ia RFP 22-b$
Flaw m
u*, centa
Pricing Considerations
contents
Pri{irbgConaiderationro ................................... ...... ....... _...... ........................3:s
InstallationModel ....................... _................. _...... .......... ,..,................ ............. 35
FIreakdovm of (rn-:PrE�miW5 Server Pricing Aid€4.................................... .,...........__4......F*44...... 3:5
Elreakdown of Centarnan Hosted PriciV Model.............................................................. _... _ 38
Add -on Products Pricing List............................................................,...........--.1,,,............... 38
Detail-Pd;nStall0tiOn 4ndTr-airing Pees ........,,,......,,,
HardwareItems......................... _ ... ........ ......................................................... 40
Installation Model
Cesmaman offers either a hybfW solution or fully tiast-ed. As requested, both modals with pricing wil I t?e offered
For cornpadson.
■ 75% of our cu5lurners are on the hybrid made! and includes an orr•premism Mier% # SOL and
application server with the web servers and systems hotted by C-Pn rnan in Qur Microsoft Azure cloud.
■ The fully hosted mo&l moves all server infrastet,rture to the 02rltarnan cloud servers, reducing the
need fot any on -site servers. The hosting Fee is ark additt�onat charge in this rrw;0 to corer Gentaman
resources, database managemm!L bwkups, sicur�ity. -arid fimwal Is.
Investment Surn mary
Cmtarnart breaks do" a new cantract into Iwo areas- The cost fior installation and traffling, aind the
Software & ! u�5rdption Feed.
In5tallaticon and firainin-9:
Cantaman Offers a teary, -of experts comprised of a RroJW Manager, traiRer. and an operatiortis/
technie-al consuit,ant to supper# you during each st of the implementation. Action Gterns during tha
arnplennwtation stage frOude business Analysis meetings wattle each department, setup. and
cornfigurarion for in — dopth training, weekly status nimetirgs utilizGnq project management srhedulirw9
tools, webuore Branding, and data imports, For a standafd integraioion withroot additional i rk"rat6x55
is apprQximawly SZ4,700 in vektfrrent,
Software & SuhscripOon Fees
Centaman is I icensed as a whware suibscription. We took the li berry to offer an exa rnple based depicted
in the RFP, We havo included core systern, online store and Webstorie ho6ti n% and POS liime1"s_ O,r
w bscriptivrG fees include software Ikenses4 rapport, and upg rsdes. Inc luded pricirky are the Kiosk
iic-ease. excluded any custom development required to int-agrate with current Kiosk- If tho Zoo opts for
the purchase Of kiosk, pricing included in hardware.
Rreakdown of On -Premises Server Pricing Model
We have attached documentation on the server requirements for your review- If Santa Ana Zoo decides to use
their own rver re V"5� for the Centarmarn installation this pricing model is as follows. Pricing provided is
35
02022 Centaman, trrc- XI rights mserkred,
centaman
based on 7 Point of Sale and unlimited access gates} in addition, Mrninistrntivo terminik ar>r uni imrted For are
on-p emim solution. The Point -of -Sale numl�erz can be adjusted as needed,
On -Site Server Ma naged by So nta Ann Zoo
7 Poi nt of Sale vkh U nairrlited Adnni n users
Total 971,4 M.110 fir6t year investment with an annual investmern of S15.150.00
"L iCF.lde1 P2iYMWJ "Nwft M714$ Ir■ii%mr,tiorl km%hjCn Pim. 1rgFL%KJi4A UI rFm2n't
lam rflROVi'b¢If{B E•l *rii�
Software■ 4
POS { Mo9k Fri tWIPFi se Terminal Subsuiptlan f Eadi Eopnl -of - Sale Tetmin al
invesnent
S 10,500.0 S2.362.50
: ?quires a I;,enw anfj al lams io1 %inllrnfttd ca5h'pm 10 u+t II{LrinscE for sal-, This
riumber iod terminals are adltistabte
51. 54YMM per Termrnal I niliL�l fe-e I M7 50 per Terri-Linak anr«ually
Cyr* Suftw4re Platform with Ualfmited Adnrin Users.- Unllmile%didemi-I
5�5.000.00
S5,625_00
uwS 1f yoo i. hav-e w+ Orl-Pl•emises 5ener ha-,ted b� tha Zoo
Standard Webstwe License and Hosting Fee
5�,8�0�00
Sd,800_M
Access Control
5�,5��.�
$56Z,50
CU stacm 00 rnairs a nd 5 5 L Cfirtill C41 to
S 1,500_Ol1
F
1,m.plemenaadorraod Train.iri9:._•� I. ,:-179-of 2 full weeks of Train. rig
S2S,MOO
mstw1wion and sysiarn curi-figurahan. Project Manager. weO r#-or-e bran(fi g A
Full 17reaWia 'n M seryices prowdecr Page 4.
iNcivah integration 1 Fiat File or API Jprafetrad) a Firianval ealDort fro.-M
SI'M.0o
Cencamarl far;Nouah
36
C2022 Ce&#arnainr Inc, All rights reserved,
},,,% centaman
Can ite Recommendatiom.
4 serve rs a re req u i red for a pti ma I systam performance
BSA
4 mNLJY-u
64 f 8 PAM LLLV, ] 2 S :psX(3ppE
nLV&w,d a'pmAp 20I )
£ei� icpmp 20 L 9
A y.muov £xp=p
4-mX]IYu
L� FB PAM
-000c 6 Zol r., i.0; ChWOLUVY EynffltEC. A&rU -- LO0 YtYU$4RE
x iHXTIYff
S rB PA M
' 80 & 60 Tl7CtRV_IE
fh Awma EEpeEp 20 L9
EV" UPWER
4 mXIlYr,
I6 FB PAM
Pe%0Vpk:w3 Grp«a: OnEPUTC" 2:UCYZE.A ACLTU - SO & 60 YLYUpyrf.
del'030D)Ur Ztpvq;p 2019
37
,tZa22 Centarnari, Inc- All rights reserved.
ZIA, ntn
Breakdown of Centama n Hosted Pricing Model
In the Cemarnan Hosted Model we provide examplas of fags wordi to the nurnbeT of users,
This Chart provides wi#h the annual based on the number of users -We hayL% �ffO-vided thH� zw cost based
on the dumber of Point of Sal@. in a"itiw w the evimated nurnber of concurrem users and additional users:
we pan adjust a-ccordi ngly-
Centmman Wnt,ed EnvI roornerit
Up to 7 PDint of Sale, and up to 10 Corxurrerrt Admire users,
'rota1 S61.810.00 first year linveAment with an annual irw$ament of $33,033.50
•`4.xc111rlPl. rmxmeM aliew�* and 1rdmPKlloomivkri. Nw: rruwdrlon aquipnwinl provkkd by SystdmInerpsr3nar,�BluPFn
�i�S Kiosk �rI ter�ri ie T ir5 *��IS�riQ tia n , Ede P�+nt Ot �x3L�Total AnnWi9l FeJ
I ernllr al requ •res I)cenie ar -d Ellow€ foe ! i - Oli se� CaShierl to U
$13,E50.0p to 7 Users
lice-i+,e for SaIaS.
Adredn User These are Corleurr-,hi Uws operating the ln�ketkd f
the sys!Wn in the modules: building pricing sightp nk%, rk4n
tepor95. A fer -numter of usii-r9 are AIsowed to lugirl at cine given
$12,000-00 Vp to 10 Users
t,nle in a Ccrikaman hosted fivifvinrnen-L
Access Control
$25MAOInItkal Fee f SS61S0 Annual
! #tan mrti W#1kst4:i`re Li S-a n3e , nrd Norio ing Fev
$4. -Q+0
CusUwn D a main and 5SL Certifi ca to
S 1.64-4
Ow -Tirne Fee
Irri.plementalion and Training. Consisting of 2 Full weeks o�
525.000.00
Traveling, In tallazion arLd System conFiguration, Prco Etct Macia er,
webgvrg brander.. A IulJ break -down oI se, -.•=�; Drr}-.adjed
M vah integration— Flat Me at AN (preferr 11d} 1
S1.050.00
Fnare<ial expprt rip-, CgaTjiman for i11lov,Y••
Ad d -on Prod ucts Price ng L ist
A5 suggested in the RFP, mass err aiiirl-garstomers is preferred. Our Word Fly imegratipn will meet this
need.
02022 Centarrranp Inc, All rights reserved.
c e rata m a n
Detailed Instal Iation and TfaininU Fees
An itemized reaiew of the Pnstallarjon and fees offered in the pricirm)
5lalus &Wstings, scheduling & project ca-ordination
Z+rrrmpyuw projetr yew rDssigned Gen toman Prq'a Hamer %.wfd Ja.9e W&A �y-1[aM eMs, wOik Y&U
tarough -Dur anboof&ngpra,ce%� andbgnvp�90e fa ef' svre a xu�cenfuramplernerlr 60n. RUtes ore A r 0
Vandpr� pr4p'eCf of V e.> a WeLlk$
BushwisAnal sii, 06:3M 3nd-PlaeLnin (! D3 )
Installation onto Customer Servers
I: t I' .� r 0 s . �5f-yjLa�CS d U ti mwl
IS.4l. I S..f, rX7r 2 it i �j •;r r fir!' +'I Il �l'1� I. rl+'I I�' r1rF.� t r17- rl 1
M43!dvI a 4& featu fe aCtiwatICM kith base can bgurat10rE
.), ff fe= writ VM r5. r3FF yQ r WOem apot r icoorrry re_ pkw. ood enable Ow regL ri Ld featerres and
+� 1.�5� D4
t�r� O��rit5
-Confl urakiprr of r.-pngr4rlerf Igor Alv�r,hdp Tu—Stiles
#1.055DO
POS /WuA-station PnritalL I T and :SV stem Ad min Trai Mng fa-hoor biock#M
WebstartL bran ding toyout design template
. AN'0.11 .} {�t!Sf�rlv.'f 4-0 10ke ythr, wE-bR Mr+r bicmdcnd mfn;ic th-- &erwnts and Pherress 4 the 1Kkgt.Ln!; e3rid
S�
Week a t of I: -ietllny -11 ted
Rate
Get ymw 5yir:" irJh n MO wffk 0(r.2 rpinj Er+eft5SfstanCLP 0j)5di2 with o+W of 0!'r
IN}
experierwed rraifhm Ger Me fi. +A: aeriemah ar7-Mrsan for Or" iw-Om tire week.
Onsite Go-uv a
Aj yGu ger Brady jot go' have 03is on -tile vwek wilt pfov de youf team wrf1h strppert far R'RMrI?e f gtireAr
16.wo M
ea enenre.
39
@2022 Centamarir Inc. All nights reserved.
centaman
Hardware Items
A Rst of hardware M the ev.2n[ arty cucre11717 hardware i5 nW -c-ornpatiblle of need-s repfaced-
$Mr P -d S(a.Mt!1 tUj-� [d)
S1 75.0H}
ash �aiw: M 4kJ T radar
S 1 1 S.Q
redi: Cards - E#, V Piro pad kUSAi
S495.00
reds; Card* • Atcimrnt Set -uo Fee
5250.00
Point o= Terniirijt - 1$in r ►or • iT1-SG8RAM j5 SD�Wi -
U195.00
S I, <:.: •).3rd WTrackpad
3$5M
585.00
5 Tei:".-Il =, Nelwnrk
D Reader lvli'rAR5 - Nikkoo
$2.2500
eipt Piin:er. EpWri r1Wfmal [USNSa.t3.rr
rec
S 1 "D.00
uer Card:Printer- '--�hra ZC I M Card Printer
Hardware and conslinnablas are quoted without $hnpping or irsuranix doges.
These will ba added t.0 tha& intoice& on deliverer of the items (we 5ugge5t typically to budget 3 cost for most
itEM5,'.
40
Q2022 kama-ft, Tnc. All ri-gltts re5efved,
centaman
Maintenance and Helpdesk Services
By pAyMent -of the appl.e 50wa;re Feat the Custonne-f toNfacts Centaman to maintain dhe Software
arWJ provide Iie Ipde5k-5mi-cu tinder these terms.
1. Definitions
TFw fall winc dQfinlCi n5 r7 .3ppalcable to this sea*n of the Comract. All. othiv Uu ms are as defln-ed Irt the
GeneraF Contra Terns
Software Upgraders and Mai rEtenanet Is the provISI-oIl of buq fixrng, pcoduct up�rade5 and repair servkes For
We Sottware as described In fU4detail irr SL�--rtlon 3 of tfhl5 C:vntraa
Saftwara Support I t110 provision oFFFeMp desk seMCIRS FDrtha Saftwareaq described in furthat detail rn
Section A of th:s Liens-e Nrearnent.
Re -pare means LFre ri!p.,--iis pa4kage pi#wIcl#d by Cenrarr+an w0th the instaltatian of the 5oftwar-6 arld updawd
as prov!ded by Centarran 'earn unie to time. TN5 i nclvde€ Standagd report Vernplate riles. which 4fv! Cu-stom-er
or Centaman ;Mayr haws rnodifi@d fe.g , knverrtQryr templates, tickeM pass cardsF. bui ex-cludes repor[s de,rekoped
by th-a Customer of Cuvorn Reports develoWd by Centarnan The repoFirs irnctuded lay this defi,l 4on airy I I%tend
In the DocumeDta(ion.
Custom Departs •n8.Pd1$ r rt5: a. developed by Cantarnan mear`s anv r fts that iawa been davocipea Nr a
-J3 or at ion by Cenfaman -either as an inatW projKt de;iaerabl-@ of as pan of an c,tooing prof essmnal
ssrvjceS engagement U, d-eQe1wed lt�y Custonner a-qth-@r -a5 a derivative of an exisring report or as a new report
- Scope of Services
A- Centaman i3rowades to the CL�storner 0,@ Sofrwaee Upgrade& and Maintenarfre and Software SAIpport only for
the Software deVflQped by Cerltaman.
R. Cen tmma r1 &as NOT provide Software Support for anyr rnaLfurKtion, error, defe€x. or fault irk then So F[wara
C:)-U &n'd IYY .
I. prLy malfur.-;#Ion. error, di�f-pct or fault in any equiosrient of safmare otl*,�i ritan the 5QFt)Nare Pcowded
by Centarrmn or
ii anyr modification to the Software not made by or do behalf of Cer,taman: or
111. 1 rV941atior4 of Third -Party hardxvare -Qr w t"ra not aippraq-ed -1p writing by Cen tamarl. or
41
02022 Centamac, Inc. AIR rights resented.
w+: centaman
iv. any alteration or m ifi-cation of tlw operaxidIg System COMfigurat100, dPrtig-S, Or patarneivrs wr'thgut
the wrinen consent of Ctntaman-. or V. unstable electmity supply. flood, water, 5rnice, fire, heat 51orm.
xt of God' qr
wi. uandalism ar fndli{doUS damage: or riii- irtfMion of instaliled rrnachinR %9.Ch a Minus, 5ppware. or other
inaldizio s Software.
C The Customer agrees to manage or contrart to other qualified poi .ies the fallowing services and to provida
Centarnan w u h tlF@ details o f the Cu4tOMLLr's 501 vtion:
i Nmwotk i nfr astrutture, cabding, imternex arxe55 and h rewall. and
ii. i-PardWare wh-arhi�r supplied I?yr the Cu$t mer, Cvntaman or a 3rd party, and
id. M'Wrosofa r►t#work, Operafiing Sy5tem. u5emames. and sVstem security; and
iv b.'IEr: row"I 5QL Server database admifi-stration as recommended by Nfirrosofr_ and
v. Ano-wifu5 ai d anti-m,lware far all CQilrrected �ardv4are
wi. hack -rip and Disaster Recovery irK1udi!ng mock-up of tf%a Cantararti S#5ftwae&_ daraha�&, aid
Wnfrguratkort 5ekting5 The Custom-erwl11 implement text. manap and nma-ntain a 65aster re oyes
plan
wii. Instal latian. confrguratton and trouble -shoot ing a f the Ceritarrian $u#tware inrlka IlatiOn onto a
workstation lor FOS terminal.
viii Tier I Support for eiwd-users including finding of svppgrt rratls. e"ii5, and :Ca5es from arlyr ead mer
of tha 5ofrtiware arkd ir,vc&e-s vari Fcariorw of the rswe, feprax:uCang the test -case, path to rescli_rkaon amd
dncurritkntiney thm fMding$ in the {e�€e mXe5.
D Cu-5toan Repom or Cuslumer :EnharK vrnents are not irictuded in SO wra{a Support an-d are rim cowered by
the arinval Fees wfcept where toy+ hipye been included in the product development as part of the
commercia`ly available version at the 5oFt wage and are provided with the Software Upgl`actei. C"taman alfers
these services fY an additional Foe which may he quoted by lfx-@ Atcou n t Manager and the terms at whch will
be on a project bv- project basis.
. Software Upgrades and Maintenance
TFtP Cu-stomar i5 entitled to re.-.-. oe. at n.o addit anak {harge. all produt upgradec aM mi ar,cements for thv
Sottware and DoCumeWation for the campoisents listed iri the Software- t,r:enSm sei;oun of this Contract far
wNrli they have paid this annual Feat.
Te5tirig, i -istallation and applying Software DRgrAdes CanSUn-LL35resour-Ces for toRh :fte CUspomer and
42
02022 Centamari, Inc, All rights reserved,
.. nt h
Centarnan. tJrtlL*si fequir@d to rosdavii� a legal of rnipjar 5ecurit+f 15-Sve, Centargan Nill proyrda r@OjOte a3SiStanrE
in applying SdilwWL1 Upgrade to the Customer'-5 env-irpnrnent. a maximum of arse rime p$r C&leiLdar yiMr.
Sn� ld
the Custom@r reCJuire addditi-Dnal -�oftw4re Upgrade-5 and requir-e Cer}taman tG apply tl+*se to the Customer's
EnWrOiInWrlt Chen the Customer will payr C-entaman and the standard hourly rate for all assigxattci;-L.
Should th-n -Custorner dKI inn the Soars Upgrade when it is aua ilabl-9, Centamari wil l-C-Ontinue 90 support the
exl sting 5reTsiai for a period of 1$ monk h5. Cenka man ml; ij@hyer all Software Upg rad-as sue h that the
Inr.ta Hawn
-bf any fv#ur-E� Mtwara tJPgr4�de vyi II not be depernd ent orL the Cuvorriief havi ncj previously trt-51al led all Software
Ltpgrade5
4. Software Support
A. Ciarita+nait will pi Gvjde the CuStamw with Swo re SupRort for Tier 2. 3 and A as farllo ws:
Tfer 2 SuppDrt mean, that the helpde5k {aSe iias been ,validated and them us -or has sar# d5!-i5janre
ifom a; h-Pr Lisa rs or t h�e on-5te system super-u gars. Supjwt providad at Tier 2 i% 1:0 assist the user i n
rernQvirrg the -error or moki.ng the configuration changes requir-ad to It?soly* thg i$sv-u. Pi flee i-jSue is ar.
�xigirlg one- k+-ierr Tier 2 gpecialdn fired a Woricarouild in the datalmse and assist the Cud omL-f in
apg4yrrng the :sarutfon. I f it is a near issue or dte c ase r6quirp5 mr3ra detailed a nalysis. then Ti er 2 caws
w'lI be !esca lazed to Tief 3 suppo+t
ii Tier 3 support is provided to the Custom& by a Mebitiot,an that is Familiar With the Cru5tomer's
database ar,rr implementation -arid We to do a detailed analyse s based ian therr k-ncwl-edge of the
Customer's operation, busing -sr. processes and til@ir expertise in the Software. Tier 3 supp<irt cases will
I)a re-�olaed by Kite Tief 3 emsultant or result 2n �be wsue being lamed as a Bug in the SoFt%Nare am
escalated to Tier 4.
ii I. Ti-or d Support i% a rase that i s a confirmed Bug i n the i n-stal led asset' Litalme cod,@ and i � rasaiwe-� in
with the $oftwam Upgr-aoe and Mammnance outlined 1nccause 3.
8. Centarnan wil I proaide Soltware Support rerrrotely vqa it's ha4p d@-�k call e-l!nwr and web p¢rt;l, Tihe Customer
will orayide Cenwman witl} Remote Access �-otheirsystem arsd deta;ls of their pernore Access Parr}
Centarnan will comply wi:th the Customer's Remote Atrvs-g Policy.
C. 5oftwarff Support is only avwlabl-t-� for the period that the undi5puked Fees have been paid Centarnan may
suspend the P-rayi,sion & SoFtware Suppom to t'l,e Cus(C?mer when: -Undisputed Invoicas For the Fees remain
Lrrtipbid pest the due date. CenramOn wirl prpyide written notification to the Customer w41 seven (7) days'
nauce in the evf n t tt,at I t choo5 s #a suspend the S&Tware Suapori u nder this ciausa 4jQ
L) Ehpen5e5 The Custorr3Er v4i1il reirnbuIse Cana nan foi all •sice expenzie5 incurred for ant site visits required to
cornplete she Services - in accordance with t-he rwmg e0nrained In rhS9 Cantract,
E. Stf-.Wale SUpoortwrlr bE avadabfe to a!I uaer5 who have %inderta:cen Tral.94ng In thiR sysvArn arid far P:heArea5
43
$?2422 Cevltaman, Eric_ AN rights reserved.
c: cents mars
%vkich, have been pr-eWiQimly cgnFigured Cenvtnian is not obliged to ;Prov.�de Software Support to users who
have not IDeen prcNided adequate u5er training by either CeTntaman or Customer Such users will b@ consudrsi@d
t4 be logging Tier 1 €a5e5.
F. Reporting an Issue - the Customer agrees to advi5@ Centainan by telephone or via dha Centar ain support
portal thttpsJjFny.centarnan.ioy tie precise nature of any suspect@d error, mblfuritt4or%. or defect_ The Customef
agrees to prcwide Gentamarr vqrth all relevant iiiformation upor, requ"t rr% order that Centarrian may rer:der the
5erfi[e5 sat forth harem. Centarnan dues not reprps4 rnt of warrant the service to-eults 04 that all ern!ws-
maIfurrttioiss or defects will be corrected.
G. Definition of Seuerity - th& Customer and Cantaman agrees to the fdlrvwjrxq definitm% of the 5.everity or
urgency of issues as &u thn2d in thF-G Clause. Cont,aman ag,ees to provide Software Support at the Ti mes and
with the respoosiveness as oukiiried in clauser. 4H arwd 41 ba-led vii the Cu5tQmei'5 rvasonab3e and ipccurate
assignment: of the wv@liar in actordarxe with the f01lowiing dehmtign%:
1 Support Sewer it} I are Issues which affect the enrFre operakrcir. R.g . 5?5t.�rn dpwrn, cannot sell iEernj
Pr the 455rL.R is rearly stgppinq you darn doing bm5ine€5
1 Support Severity 2 a5 wh-en th-ei:Lwomer experiences a problem but is Rrcceming sares and
tran�ac;ioni tfor exampl-p, a vann!205 nOt tivorking or are error appears but there i5 a work-amuMl
i'Ll Support Sep verity 3 i5 when the systom`s wort nq and the r$quest is for a configuraticM cha nge, he 1p
with 1Ising the 5ystern or anylhing related to Reaarts or Custom Reports de":e,oped by CoAmam.3r7.
is SLip port Seer-pri#fir 4 is eequesn for that's a new feature, report. or set - up cf some[h?nq
that's not already in the Customer's sy uarn. Severity 4 raqut-sts mnayr fall outside the scrape of the
Software Support services and may require additio"I project or rmplerrrentatian r83burees that wi;,Lglcl
be at a n additional chafge Cennrnan wil I seem pr•or approval From the Customer For Severity A requests
that would re&uIt In an addi6orlaI charge priof to proYlding the Wrvicps
44
(D2022 Ceflitamiaq, Lrlc. All riijht5 r-e$erv5d.
centaman
H. Supp Avai;abi li ty - TI a follGwrrg table: ; Pfints t-he availabi pity and method support
155s a seora f Tear Dan AY4UW2 CQiIUPQLMWJ)D1S
smtgy, i 24furs. 3196 darks Ph[x5r
seyerity 2 $ 3 8-Nom la r!Uxn mmwI3fy-FrkI4 iuxcl t+olid,xxsi Ph rw vR % b pwr i
Sevsrky4 8.!Poam to!pm mr&ry-Fik�wr {,mci hQhdays, Web Portal
Cent;pman provides support of pt of their offices in -12h4cago and $Vdneyr ared sp I: imP5 rehV local ti rn-es in tha,se
regions
I R4�%POQse rrrL8s - Centar,tian will PfOWIde the following ri�sppn5-a Or►+es during the VaWard suppa�t n-our$ as
detailed to clause H abouea. 'Response Tint-' r5 d86ned as (hie time between tht- Customer reporting a scirvirtm
request and .3 i@ply or ackrtiawl lg ti r,t bmmg provided by Cenmrr,an Help Desx. 'Business Day re&s to a
normal business day lexdudiLng Wolliday5;.
SeveritV � hows
suv,. �.a s Business
*e,?EL9� 1 .5Eki31rti4S50*5
Sevedt� d NO 9u N%wd f tie
45
(b2022 C-entaman; IFIC. All rights r-ASrvad.
centaman
System Architecture
VlS' 3Yve- �'r` tecture r^' a a13rsdarld Centaman system co-nF1Yura110A.
S]
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Minimum Computing Requirements
Workstations
dGR RAM I$ the minimum fof 4-vo<k5tatiorks.
Centarnan r#cornrne'nds OGG FOAM gar aGl workstations.
Proxessof speed should be as per the n2c-nmmenda#Igrr5 Our the instalied operating sirs€em
5t0rai
A fninimum of trree slawe Eo nist.0 aft sysi r1 rompar~Qriq- ae£a£nmended drive is an 550 or 72-00 RPM
or borer drive.
IDLwatirla aysten15
Microsod Vdif)dms 10 Profes:, . --34 Inrt Notah: Cerltam-3n wIIL WZ opefate on H-Drrke or RT editior%s of
opeia:ing S3'Stems.
46
1;�202 2 C-ema rLa n, I n-r- All rliphB reserved,
PC-, centaman
S e rare rs
wleflzi5p "brxectare
A typlcal Msta11560n iequireg four Nervors SQL Applscatian, Web 8L Rep ring
RAM ;irj Prowwr Speed
TFtp Mimmum 5e-*Mt-r apKi�fications should be Lased -Dn the manufacturer 5pecitrcations a5 gam,-Prrtpd by th2
optrating 5yscern and 5QL ver5iDn to be installed on the server
Sa ra ! � licati�n and SOL Database
Cantaman requires a minimum of 1-SGId frea space 4o install ali 5V5tem components, Required se-4r1+er hard drive
space will depend arl �.atabaie site which will range from 10-H Gigabrt for a Small site to 30.50* Grgabyte5
for a tar€ i�r stra. An attracrinn ayseragi ng 3Q u5er-, and 1 milliort wiwofs can expect this to ijrow 25G B per
year lVyi(ha-jt archiving).
lr
C entarnan regr,i re,; a single fire 311.3re fOF xtOragjj� of same neZWQrk fl le5 �rltket t-PmpEate des' g:95, docuralintS
Late.I This file share will require a minimufn 2PG� of 5pLpm ano it is kmportant ;fiat all t:entaman usets Ile
p•Ovisled with rE!adiwrrtt?del-2:e access fpr all film fgldi!r5., arid svbfol-defy in tfriS Jocati-on
Server 0 janwin9 5�afem
f.Aini-mum environrr ent is Mi-I{o5off VY'rodows S-erver 201 J vii[h 5tarlda;d ur Datatentoi With FBI1crQ5ott NET 4.8
oe later i-riStalled.
Web SnNn
M inimum of TOGS of free space.
SOL Ver5ian
SQ,- mi nimL m -i;� pparted veniar Fs 2017 $tand ar.d air Er%terprii4�
SQL Server Licensing
Cerstafndir� requires a M;croSoft SQL Database Server to operate. This appl ration Should be purchased from
yraur dT suppiie-r and -u shouPd use this quid-e ri+iavld ensure ir-he ycw choose the best "rsion and edi#iinn.
M;croF,oPr roquires SQL servers that are accessible aria the i0rarnct to bo li-cans6d an a per -prc eFcFor. c<Ke has-s
and peruse* or per device ticebns" is riot SuIIAble {Cr this Use. The Cu5t4mar 5houfd nheclt with tlielr supg)lier
Sq -Tn#urV that Choy are fiat in bigath of any license #awns
47
2.DZ2 Centhrrkarwr MCL All rights neserwed-
EXHIBIT C
City of Santa Ana Zoo Ticketing System Implementation Summary Costs
Software Subscriptions (Annual Ongoing Costs for First 3 Years)
Centaman Core Admin User Subscription (SAZOO - 5 FOSAZ-9) 14
$ 16,800.00
Centaman POS/Kiosk - Enterprise Terminal Subscription (9)
$ 17,820.00
Centaman Standard Webstore License & Hosting Fee (1)
Custom Domain and SSL Certificate (1)
Enterprise: Access Control / MobiCHECK Server
$ 4,800.00
$ 1,800.00
$ 1,200.00-�
Total Software Subscriptions
$ 42,420.00
Professional Services (Including System innovators)
Status meetings, scheduling & project co-ordination
$ 3,200.00
Movah Integration: Dedicated Project Manager
$ 1,200.00
Business Analysis, Design and Planning
$ 1,325.00
Data Import via Excel Template
$ 1,975.00
Installation_ onto Customer Servers
$ 2,500.00
_
Module & feature activation with base configuration
$ 1,250.00
Webstore branding to our design template
$ 3,250.00
iNovah integration: Automated Credit Card Reconciliation
! $ 7,500.00
System Innovators License and Project Services
$ 30,100.00
Onsite Go -Live - V -- --
$ 8,500.00
—
POS/Workstation Install: IT and SysAdmin Training
! $ 320.00
iNovah integration: Centaman API configuration
Onsite -- GoLive / pre-GoLive Support
Total Professional Services
$ 4,125.00
$ 8,500.00
$ 73,745.00
Hardware & Equipment
Centaman Kiosk Outdoor -
$ 12,995.00
-
Outdoor Kiosk Extended Warranty
---
$ 5,000.00
--
San Sled for Barcodes (3)
$ 2,085.00
Pistol Handle for Scan Sleds (3) —;
Total Hardware & Equipment]
$ 495.00
$ 20,575.00
I
$ 136,740.00
_ _
Total One -Time Costs to Centaman:
Annual Subscription Costs T -
Annual Subscription Costs (Year 2) _...__ $ 42,420.00
Annual Subscription Cost (Year 3) $ 42,420.00
Total Annual Subscription Costs! $ 84,840.00
-...
-- ---...... .......
Total Centaman Project Costs Years 1-3
-- -T
$ 221,580.00
Contingency (10%)'
$ 22,158.00
Project Costs - 9/27/2022 -1
City of Santa Ana Zoo Ticketing System Implementation Summary Costs
i
1
Total Centaman Agreement Amount
$ 243,738.00
Items of Note:
Subscription Term for Centaman software is 3 years. Option to renew at the end of
year 3 for another 5 years. If renewed, the rate will adjust by no more than the
greater of 4,5% or CPI per year for the entire 5-year term.
Implementation timeline is estimated at 8 weeks. Additional time will result in
additional fees
System Innovator's estimated costs for integration with Inovah are included in
Centaman costs. The City will pay Centaman who will in turn pay System Innovators
Credit card and gateway fees are not estimated
Project Costs - 9/27/2022 - 2
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Ag reement-Centa man (202 2)-F I NAL-I 0. 11.22
Finial Audil Report 2-10.16
C' Bow. 22-10.11
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