HomeMy WebLinkAboutItem 14 - Security Guard Services at Various City Sites Public Works Agency
www.santa-ana.org/departments/public-works/
Item # 14
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
October 18, 2022
TOPIC: Security Guard Services at Various City Sites
AGENDA TITLE:
Approve an Agreement with Lyons Security Services Inc. to Provide Security Guard
Services at Various City Sites in an Amount Not to Exceed $15,035,621, plus a
$3,007,125 contingency, for a total Amount Not to Exceed $18,042,746 for a Three-Year
Term (General and Non-General Fund)
RECOMMENDED ACTION
Authorize the City Manager to execute an agreement with Lyons Security Services, Inc.
to provide unarmed and armed security guard services at various City sites, in an amount
not to exceed $18,042,746, which includes a contingency of $3,007,125, for a three-year
term beginning November 1, 2022 and expiring October 31, 2025, with an option for two,
one-year extensions, subject to non-substantive changes approved by the City Manager
and the City Attorney.
DISCUSSION
In an effort to provide a safe environment for the public and City staff, the City maintains
contracted security guard services at the Santa Ana Regional Transportation Center
(SARTC), City Hall, Main Library, Newhope Library, City Yard, Santa Ana Zoo at Prentice
Park, WORK Center, Garthe Water Station, South Water Station, various park sites, and
Park Patrol. The current contract for security guard services expires on November 30,
2022.
On February 9, 2022, the Public Works Agency released Request for Proposals (RFP)
No. 22-026, seeking the services of qualified firms to provide armed and unarmed security
guard services. To continue providing a safe environment for the public, the City
enhanced the existing scope of security guard services by adding armed guard services
at certain locations. At this time, SARTC, City Hall and the Park Patrol will have an armed
supervisor for these assignments. The City has the discretion to add armed guard
services in other locations, as needed. In an effort to retain a consistent security team for
the duration of the agreement, an annual Consumer Price Index (CPI) increase will take
effect on July 1.
Security Guard Services at Various City Sites
October 18, 2022
Page 2
3
0
0
1
The RFP was advertised on the City’s online procurement management and publication
system, with proposals due on March 21, 2022. Ten proposals were received and
evaluated by a selection committee made up from members of the Human Resources,
Parks, Recreation and Community Services, Library, Police and Public Works Agencies.
Based on criteria outlined in the RFP, the top five ranking firms were invited to an interview
and the top three firms were invited to a second interview. The interview allowed the
potential firms to highlight their proposal and answer any questions from the evaluation
committee. Below is a list ranking the firms based on the final evaluation of the proposals
and interviews.
Firm City Rank
Lyons Security Service, Inc. Anaheim 1
Good Guard Security, Inc. Orange 2
Absolute International Security, Inc. El Monte 3
American Guard Services, Inc. Los Angeles 4
Servexo Protective Services Gardena 5
Allied Universal Security Services Santa Ana 6
Patrol Solutions Santa Fe Springs 7
Command International Security Services Van Nuys 8
Inter-Con Security Systems, Inc.Pasadena 9
E.S.P. Pros Santa Rosa 10
The proposal submitted by Lyons Security Services, Inc. was thoroughly responsive to
the RFP. Staff recommends entering into an agreement with Lyons Security Services,
Inc. (Exhibit 1). Lyons Security is highly qualified, reputable, and has proven experience
with similar contracts, as demonstrated by its municipal service contracts with the City of
Anaheim and the City of Orange.
ENVIRONMENTAL IMPACT
There is no environmental impact associated with the action.
FISCAL IMPACT
The following table summarizes the funds budgeted and available for expenditure on
security services provided by the agreements in Fiscal Year 2022-23 (November-June):
Fiscal
Year
Accounting Unit
- Account No.
(Project No.)
Fund
Description
Accounting Unit -
Account No.
Description
Total
2022-23
(Nov-June)06717650-62300
Regional
Transportation
Center
PWA-SARTC
Operations, Contract
Services-Professional
$417,498
Security Guard Services at Various City Sites
October 18, 2022
Page 3
3
0
0
1
Fiscal
Year
Accounting Unit
- Account No.
(Project No.)
Fund
Description
Accounting Unit -
Account No.
Description
Total
2022-23
(Nov-June)08517138-62300 City Yard
Operation
City Yard Operations,
Contract Services-
Professional
$134,992
2022-23
(Nov-June)01111110 62300 General Fund
Library Administration,
Contract Services-
Professional
$130,416
2022-23
(Nov-June)06017640-62300 Water Fund
Water Utility
Production & Supply,
Contract Services-
Professional
$284,544
2022-23
(Nov-June)12318751-62300
Workforce
Innovation and
Opportunity
Act
One Stop Program,
Contract Services-
Professional
$45,760
2022-23
(Nov-June)01117651-62320 General Fund
Park Maintenance
Service
Enhancement,
Maintenance and
Repair Buildings and
Ground
$1,494,314
2022-23
(Nov-June)01113017-62300 General Fund-
Measure X
PRCSA- Service
Enhancement,
Contract Services-
Professional
$96,096
2022-23
(Nov-June)07317100-62300
Building
Maintenance
Fund
Building Maintenance,
Contract Services-
Professional
$398,528
TOTAL $3,002,148
Funds will be budgeted annually in future fiscal years through the duration of the
agreement.
EXHIBIT(S)
1. Agreement with Lyons Security Services, Inc.
Submitted By: Nabil Saba, P.E., Executive Director – Public Works Agency
Approved By: Kristine Ridge, City Manager
Page 1 of 9
AGREEMENT WITH LYONS SECURITY SERVICES
TO PROVIDE SECURITY GUARD SERVICES
AT VARIOUS CITY SITES
THIS AGREEMENT is made and entered into on this 18TH day of October, 2022 by and between
Lyons Security Services, Inc., a California corporation (“Contractor”), and the City of Santa Ana,
a charter city and municipal corporation organized and existing under the Constitution and laws of
the State of California (“City”).
RECITALS
A.On February 9, 2022, the Public Works Agency released Request for Proposal (RFP) No.
22-026, by which it sought the services of qualified firms to provide armed and unarmed
security guard services.
B.Contractor submitted a timely and responsive proposal that was selected by the City.
Contractor represents that it is able and willing to provide the services described in the
scope of work that was included in RFP No. 22-026.
C.In undertaking the performance of this Agreement, Contractor represents that it is
knowledgeable in its field and that any services performed by Contractor under this
Agreement will be performed in compliance with such standards as may reasonably be
expected from a professional consulting firm in the field.
NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the
terms and conditions hereinafter set forth, the parties agree as follows:
1.SCOPE OF SERVICES
Contractor shall perform during the term of this Agreement, the tasks and obligations
including all labor, materials, tools, equipment, and incidental customary work required to fully
and adequately complete the services described and set forth in Exhibit A, attached hereto and
incorporated by reference. Contractor’s proposal shall be incorporated as though fully attached
hereto.
2.COMPENSATION
a.City agrees to pay, and Contractor agrees to accept as total payment for its services for
City, the rates and charges identified in Exhibit B. The total amount to be expended
during the term of this Agreement shall not exceed $18,042,746. The total here
includes a base amount of $15,035,621 and a contingency amount of $3,007,125 for
additional services directed at the sole discretion of the City.
b.Beginning on July 1, 2023, the rates and charges detailed in Exhibit B are subject to a
Consumer Price Index (“CPI”) increase of up to 5%. Such increases shall take effect
annually on July 1st for the remainder of the term, including any extensions defined in
Section 3, below. Any increase to the rates and charges, beginning on July 1, 2023,
EXHIBIT 1
Page 2 of 9
and every year thereafter, greater than this CPI amount, or any increase to the
Compensation amount in Section 2.a., is subject to approval by the City Council for
the City of Santa Ana.
c. Payment by City shall be made within forty-five (45) days following receipt of proper
invoice evidencing work performed, subject to City accounting procedures. Payment
need not be made for work which fails to meet the standards of performance set forth
in the Recitals which may reasonably be expected by City.
3. TERM
This Agreement shall commence on November 1, 2022 and continue for a three-year term
until October 31, 2025 with the option for the City to grant up to two (2) one (1) year renewals,
exercisable by a writing by the City Manager and the City Attorney, unless terminated earlier in
accordance with Section 15, below.
4. INDEPENDENT CONTRACTOR
Contractor shall, during the entire term of this Agreement, be construed to be an
independent contractor and not an employee of the City. This Agreement is not intended nor shall
it be construed to create an employer-employee relationship, a joint venture relationship, or to
allow the City to exercise discretion or control over the professional manner in which Contractor
performs the services which are the subject matter of this Agreement; however, the services to be
provided by Contractor shall be provided in a manner consistent with all applicable standards and
regulations governing such services. Contractor shall pay all salaries and wages, employer's social
security taxes, unemployment insurance and similar taxes relating to employees and shall be
responsible for all applicable withholding taxes.
5. OWNERSHIP OF MATERIALS
This Agreement creates a non-exclusive and perpetual license for City to copy, use,
modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property
embodied in plans, specifications, studies, drawings, estimates, and other documents or works of
authorship fixed in any tangible medium of expression, including but not limited to, physical
drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or
caused to be prepared by Contractor under this Agreement (“Documents & Data”). Contractor
shall require all subcontractors to agree in writing that City is granted a non-exclusive and
perpetual license for any Documents & Data the subcontractor prepares under this Agreement.
Contractor represents and warrants that Contractor has the legal right to license any and all
Documents & Data. Contractor makes no such representation and warranty in regard to
Documents & Data which were provided to Contractor by the City. City shall not be limited in
any way in its use of the Documents and Data at any time, provided that any such use not within
the purposes intended by this Agreement shall be at City’s sole risk.
Page 3 of 9
6. INSURANCE
Contractor shall procure and maintain for the duration of the contract insurance against claims for
injuries to persons or damages to property which may arise from or in connection with the
performance of the work hereunder and the results of that work by the Contractor, his agents,
representatives, employees or subcontractors.
MINIMUM SCOPE AND LIMIT OF INSURANCE
Coverage shall be at least as broad as:
• Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering
CGL on an “occurrence” basis, including products and completed operations, property
damage, bodily injury and personal & advertising injury with limits no less than $5,000,000
per occurrence. If a general aggregate limit applies, either the general aggregate limit shall apply
separately to this project/location (ISO CG 25 03 or 25 04) or the general aggregate limit shall
be twice the required occurrence limit.
• Automobile Liability: ISO Form Number CA 00 01 covering any auto (Code 1), or if
Contractor has no owned autos, hired, (Code 8) and non-owned autos (Code 9), with limit no
less than $1,000,000 per accident for bodily injury and property damage.
• Workers’ Compensation: as required by the State of California, with Statutory Limits, and
Employer’s Liability Insurance with limit of no less than $1,000,000 per accident for bodily
injury or disease.
If the Contractor maintains broader coverage and/or higher limits than the minimums shown
above, the Entity requires and shall be entitled to the broader coverage and/or the higher limits
maintained by the contractor. Any available insurance proceeds in excess of the specified
minimum limits of insurance and coverage shall be available to the Entity.
Other Insurance Provisions
The insurance policies are to contain, or be endorsed to contain, the following provisions:
Additional Insured Status
The Entity, its officers, officials, employees, and volunteers are to be covered as additional
insureds on the CGL policy with respect to liability arising out of work or operations performed
by or on behalf of the Contractor including materials, parts, or equipment furnished in connection
with such work or operations. General liability coverage can be provided in the form of an
endorsement to the Contractor’s insurance (at least as broad as ISO Form CG 20 10 11 85 or if not
available, through the addition of both CG 20 10, CG 20 26, CG 20 33, or CG 20 38; and CG 20
37 if a later edition is used).
Primary Coverage
For any claims related to this contract, the Contractor’s insurance coverage shall be primary
coverage at least as broad as ISO CG 20 01 04 13 as respects the Entity, its officers, officials,
employees, and volunteers. Any insurance or self-insurance maintained by the Entity, its officers,
officials, employees, or volunteers shall be excess of the Contractor’s insurance and shall not
contribute with it.
Page 4 of 9
Notice of Cancellation
Each insurance policy required above shall provide that coverage shall not be canceled, except
with notice to the Entity.
Waiver of Subrogation
Contractor hereby grants to Entity a waiver of any right to subrogation which any insurer of said
Contractor may acquire against the Entity by virtue of the payment of any loss under such
insurance. Contractor agrees to obtain any endorsement that may be necessary to affect this waiver
of subrogation, but this provision applies regardless of whether or not the Entity has received a
waiver of subrogation endorsement from the insurer.
Self-Insured Retentions
Self-insured retentions must be declared to and approved by the Entity. The Entity may require the
Contractor to purchase coverage with a lower retention or provide proof of ability to pay losses
and related investigations, claim administration, and defense expenses within the retention. The
policy language shall provide, or be endorsed to provide, that the self-insured retention may be
satisfied by either the named insured or Entity.
Acceptability of Insurers
Insurance is to be placed with insurers authorized to conduct business in the state with a current
A.M. Best’s rating of no less than A:VII, unless otherwise acceptable to the Entity.
Claims Made Policies (note – should be applicable only to professional liability, see below)
If any of the required policies provide claims-made coverage:
1. The Retroactive Date must be shown, and must be before the date of the contract or the
beginning of contract work.
2. Insurance must be maintained and evidence of insurance must be provided for at least
five (5) years after completion of the contract of work.
3. If coverage is canceled or non-renewed, and not replaced with another claims-made
policy form with a Retroactive Date prior to the contract effective date, the Contractor
must purchase “extended reporting” coverage for a minimum of five (5) years after
completion of work.
Verification of Coverage
Contractor shall furnish the Entity with original Certificates of Insurance including all required
amendatory endorsements (or copies of the applicable policy language effecting coverage required
by this clause) and a copy of the Declarations and Endorsement Page of the CGL policy listing all
policy endorsements to Entity before work begins. However, failure to obtain the required
documents prior to the work beginning shall not waive the Contractor’s obligation to provide them.
The Entity reserves the right to require complete, certified copies of all required insurance policies,
including endorsements required by these specifications, at any time.
Page 5 of 9
Special Risks or Circumstances
Entity reserves the right to modify these requirements, including limits, based on the nature of the
risk, prior experience, insurer, coverage, or other special circumstances.
7. INDEMNIFICATION
Contractor agrees to defend, and shall indemnify and hold harmless the City, its officers,
agents, employees, contractors, special counsel, and representatives from liability: (1) for personal
injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for
personal injury, including death, and claims for property damage, which may arise from the
negligent operations of the Contractor, its subcontractors, agents, employees, or other persons
acting on its behalf which relates to the services described in section 1 of this Agreement; and (2)
from any claim that personal injury, damages, just compensation, restitution, judicial or equitable
relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and
hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial
or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in
this Section or by reason of the terms of, or effects, arising from this Agreement. The Contractor
further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including
fees and costs for special counsel to be selected by the City, regarding any action by a third party
challenging the validity of this Agreement, or asserting that personal injury, damages, just
compensation, restitution, judicial or equitable relief due to personal or property rights arises by
reason of the terms of, or effects arising from this Agreement. City may make all reasonable
decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing,
to the extent Contractor’s services are subject to Civil Code Section 2782.8, the above indemnity
shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of,
pertain to, or relate to the negligence, recklessness, or willful misconduct of the Contractor.
8. INTELLECTUAL PROPERTY INDEMNIFICATION
Contractor shall defend and indemnify the City, its officers, agents, representatives, and
employees against any and all liability, including costs, for infringement of any United States’
letters patent, trademark, or copyright infringement, including costs, contained in the work product
or documents provided by Contractor to the City pursuant to this Agreement.
9. RECORDS
Contractor shall keep records and invoices in connection with the work to be performed
under this Agreement. Contractor shall maintain complete and accurate records with respect to
the costs incurred under this Agreement and any services, expenditures, and disbursements
charged to the City for a minimum period of three (3) years, or for any longer period required by
law, from the date of final payment to Contractor under this Agreement. All such records and
invoices shall be clearly identifiable. Contractor shall allow a representative of the City to
examine, audit, and make transcripts or copies of such records and any other documents created
pursuant to this Agreement during regular business hours. Contractor shall allow inspection of all
work, data, documents, proceedings, and activities related to this Agreement for a period of three
(3) years from the date of final payment to Contractor under this Agreement.
Page 6 of 9
10. CONFIDENTIALITY
If Contractor receives from the City information which due to the nature of such
information is reasonably understood to be confidential and/or proprietary, Contractor agrees that
it shall not use or disclose such information except in the performance of this Agreement, and
further agrees to exercise the same degree of care it uses to protect its own information of like
importance, but in no event less than reasonable care. “Confidential Information” shall include all
nonpublic information. Confidential information includes not only written information, but also
information transferred orally, visually, electronically, or by other means. Confidential
information disclosed to either party by any subsidiary and/or agent of the other party is covered
by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any
information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the
Contractor disclosed in a publicly available source; (c) is in rightful possession of the Contractor
without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e)
is independently developed by the Contractor without reference to information disclosed by the
City.
11. CONFLICT OF INTEREST CLAUSE
Contractor covenants that it presently has no interests and shall not have interests, direct or
indirect, which would conflict in any manner with performance of services specified under this
Agreement.
12. NON-DISCRIMINATION
Contractor shall not discriminate because of race, color, creed, religion, sex, marital status,
sexual orientation, gender identity, gender expression, gender, medical conditions, genetic
information, or military and veteran status, age, national origin, ancestry, or disability, as defined
and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization,
promotion, termination or other employment related activities or any services provided under this
Agreement. Contractor affirms that it is an equal opportunity employer and shall comply with all
applicable federal, state and local laws and regulations.
13. EXCLUSIVITY AND AMENDMENT
This Agreement represents the complete and exclusive statement between the City and
Contractor, and supersedes any and all other agreements, oral or written, between the parties. In
the event of a conflict between the terms of this Agreement and any attachments hereto, the terms
of this Agreement shall prevail. This Agreement may not be modified except by written instrument
signed by the City and by an authorized representative of Contractor. The parties agree that any
terms or conditions of any purchase order or other instrument that are inconsistent with, or in
addition to, the terms and conditions hereof, shall not bind or obligate Contractor or the City. Each
party to this Agreement acknowledges that no representations, inducements, promises or
agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any
party, which is not embodied herein.
Page 7 of 9
14. ASSIGNMENT
Inasmuch as this Agreement is intended to secure the specialized services of Contractor,
Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior
written consent of the City and any such assignment, transfer, delegation or subcontract without
the City's prior written consent shall be considered null and void. Nothing in this Agreement shall
be construed to limit the City’s ability to have any of the services which are the subject to this
Agreement performed by City personnel or by other Contractors retained by City.
15. TERMINATION
This Agreement may be terminated by the City upon thirty (30) days written notice of
termination. In such event, Contractor shall be entitled to receive and the City shall pay Contractor
compensation for all services performed by Contractor prior to receipt of such notice of
termination, subject to the following conditions:
a. As a condition of such payment, the Executive Director may require Contractor to
deliver to the City all work product(s) completed as of such date, and in such case
such work product shall be the property of the City unless prohibited by law, and
Contractor consents to the City's use thereof for such purposes as the City deems
appropriate.
b. Payment need not be made for work which fails to meet the standard of
performance specified in the Recitals of this Agreement.
16. WAIVER
No waiver of breach, failure of any condition, or any right or remedy contained in or
granted by the provisions of this Agreement shall be effective unless it is in writing and signed by
the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or
remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not
similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies.
17. JURISDICTION - VENUE
This Agreement has been executed and delivered in the State of California and the validity,
interpretation, performance, and enforcement of any of the clauses of this Agreement shall be
determined and governed by the laws of the State of California. Both parties further agree that
Orange County, California, shall be the venue for any action or proceeding that may be brought or
arise out of, in connection with or by reason of this Agreement.
18. PROFESSIONAL LICENSES
Contractor shall, throughout the term of this Agreement, maintain all necessary licenses,
permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder
and required by the laws and regulations of the United States, the State of California, the City of
Santa Ana and all other governmental agencies. Contractor shall notify the City immediately and
Page 8 of 9
in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and
exemptions. Said inability shall be cause for termination of this Agreement.
19. NOTICE
Any notice, tender, demand, delivery, or other communication pursuant to this Agreement
shall be in writing and shall be deemed to be properly given if delivered in person or mailed by
first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in
the manner provided in this Section, to the following persons:
To City:
Clerk of the City Council
City of Santa Ana
20 Civic Center Plaza (M-30)
P.O. Box 1988
Santa Ana, CA 92702-1988
Fax: 714- 647-6956
With courtesy copies to:
Executive Director, Public Works Agency
City of Santa Ana
20 Civic Center Plaza (M-21)
P.O. Box 1988
Santa Ana, California 92702
Fax: 714-647-5635
To Contractor:
A party may change its address by giving notice in writing to the other party. Thereafter,
any communication shall be addressed and transmitted to the new address. If sent by mail,
communication shall be effective or deemed to have been given three (3) days after it has been
deposited in the United States mail, duly registered or certified, with postage prepaid, and
addressed as set forth above. If sent by fax, communication shall be effective or deemed to have
been given twenty-four (24) hours after the time set forth on the transmission report issued by the
transmitting facsimile machine, addressed as set forth above. For purposes of calculating these
time frames, weekends, federal, state, County or City holidays shall be excluded.
Lyon Security Services, Inc.
505 S. Villa Real Dr.
Suite 203A
Anaheim, CA 92807
Attn: Nicholas Guidice, President
Page 9 of 9
20. MISCELLANEOUS PROVISIONS
a. Each undersigned represents and warrants that its signature herein below has the
power, authority and right to bind their respective parties to each of the terms of
this Agreement, and shall indemnify City fully, including reasonable costs and
attorney’s fees, for any injuries or damages to City in the event that such authority
or power is not, in fact, held by the signatory or is withdrawn.
b. The Agreement is the final and complete agreement and any prior or
contemporaneous agreements for similar services between the parties is superseded
by this Agreement. This shall not apply where the Parties are currently engaged
and Contractor is providing services not contemplated by this Agreement.
c. All Exhibits referenced herein and attached hereto shall be incorporated as if fully
set forth in the body of this Agreement.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first
above written.
ATTEST: CITY OF SANTA ANA
Kristine Ridge
Clerk of the Council City Manager
APPROVED AS TO FORM:
SONIA R. CARVALHO CONTRACTOR:
City Attorney
By:
Jose Montoya
Assistant City Attorney (title)
Tax ID#
RECOMMENDED FOR APPROVAL:
Nabil Saba
Executive Director
Public Works Agency
Nicholas Guidice, CPP
President
EXHIBIT A
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 15
1. General Conditions
Contractor shall furnish all necessary labor, supervision, uniforms, and equipment in accordance
with the provisions, terms and conditions set forth in this RFP.
2. License and Permits
Contractor and assigned personnel shall possess all licenses and permits required by the
California Department of Consumer Affairs, Bureau of Security and Staffing requirements for
each site are provided in Exhibit B Staffing Schedules.
3. Security Guard Minimum Qualifications
City staff will review the qualifications of the guards assigned to the respective sites. The City
reserves the right to disapprove Contractor personnel assigned to this contract. The Contractor
will remove and replace immediately any personnel deemed unacceptable to the Contract
Manager.
Security guards are required to meet the minimum qualifications listed below prior to their initial
assignment. Contractor shall ensure that written documentation of the criteria listed below of all
security guards assigned under the provisions of this contract are kept on file at Contractor’s place
of business. Failure to do so may result in the termination of the contract and subsidiary contracts.
(a) Education- Guards must possess a high school diploma or G.E.D. equivalent and
must have the ability to speak, read, and write the English language, understand and
carry out oral and written directions, think and act quickly and effectively in
emergencies, and write accurate and clear reports. Some locations will require guards
to be bilingual (see Scope by Location)
(b) Experience- Guards assigned to work under this Contract must have had prior
security guard experience of relevant nature.
(c) Knowledge/Skills- Guards must have experience using and ability to use a typewriter,
word processor, or computer terminal. Guards must have the ability to construct and
write clear and accurate detailed reports.
(d) Guard Registration Card- Guards must at all times, be in possession of a current
guard registration card issued by the California Department of Consumer Affairs while
assigned to the City contract. Temporary guard cards are not acceptable.
(e) Drug Testing- All guards shall successfully pass a pre-employment drug screening
examination within six (6) months of their assignment. Drug testing will be arranged
for the guards by the Contractor at its own expense prior to assignment at any City
facility.
(f) Background Check- Contractor shall certify that all personnel have successfully
EXHIBIT A
SCOPE OF SERVICES
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 16
passed a criminal background check prior to assignment to any City facility.
(g) Training- Guards are required to have received training in First Aid and CPR, with
current certification, as well as training in security and emergency procedures, crowd
control, and public relations. First Aid and CPR training will be arranged for the guards
by the Contractor at its own expense prior to assignment to any City facility.
(h) Physical/Mental Qualifications- Guards assigned to work under this contract must
be mentally alert and capable of exercising good judgment, implementing instructions
and assimilating necessary specialized training. Medical examination of guards to
assure their physical fitness shall be conducted at the Contractor’s expense, prior to
the initial request for clearance and annually thereafter.
(i) Performance- Substandard performance of any kind will not be allowed. The City
reserves the right to refuse or reject any assigned guard, who, in the City’s belief, fails
to meet the minimum requirements as set forth in this Contract.
(j) Driver’s License- Guards must possess and carry in their possession while on duty
a valid California Driver’s License issued by the CA Department of Motor Vehicles.
(k) Probationary Period- New guards assigned to the City contract will be placed on a
six-month probationary period during which time their skills will be assessed
periodically by both Contractor and City staff. To ensure satisfactory completion of the
probationary period, City staff, at his/her discretion, may require a written exam and/or
oral review.
4. 24-Hour Communications Capability
Contractor shall maintain a 24-hour communication center. Contractor shall be responsible for
the proper operation and security of its pages, radios, cellular phones and chargers.
5. Uniforms and Equipment
Contractor shall provide uniforms to employees who are assigned to work on the contract at no
additional expense to those employees or the City. Uniforms shall include winter jackets and rain
gear. Uniforms shall bear a patch identifying the Contractor. Uniforms are subject to City
approval. Pictures of Contractor uniforms are to accompany Contractors RFP response.
Uniforms shall consist of the following items, unless an exception is required, or approved in
writing by City:
(a) Trouser – Navy or Black;
(b) Shirt/blouse –Gray or light blue;
(c) Alternate Shirt – Black or White Polo (as requested and approved by City);
(d) Belt – Solid Black, basket weave;
(e) Tie – Solid Black (as needed);
(f) Tie bar – Gold in color (as needed);
(g) Socks – Solid Black or Navy Blue;
(h) Shoes – Solid Black, leather, Military Type (low laced, plain toed oxfords, with
smooth finish);
(i) Shoulder patches, as required by California Business and Professions
Code 7582.26(f), on both arms of uniform shirt/blouse and jacket;
(j) Rain gear (as needed);
(k) Name Tags;
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 17
(l) Jacket, with appropriate shoulder patches, as appropriate to weather
conditions – Navy or Black (as needed); and
(m) Photo Identification Badge, with name, to be in the immediate possession
of employee, and not visibly displayed while on duty.
(n) Personal Protective Equipment (PPE) (as requested and approved by
County), includes but is not limited to: cloth face coverings, surgical masks;
goggles or face shields; and other PPE required by public health orders.
6. Supervision
Supervision of assigned personnel shall be provided daily, 7 days a week, as assigned. The
Supervisor shall be available to meet with City staff when requested. Supervisors shall conduct
on-site inspections of assigned personnel at least twice per week.
Supervisors shall have prior security experience, know and understand the operational aspect of
the security business, be an appropriate role model, and have an ability to teach, guide and direct
effectively. Supervisors shall employ measurable performance criteria in their evaluation of
employees. It is desirable to have supervisors emerge from within the ranks of those assigned to
the contract. This achieves continuity and assures the experienced security guards are at the
forefront of protecting the City’s employees, clients and assets.
City Hall, Main Library and the SARTC each require an on-site supervisor to manage the guards
assigned to these locations.
7. Training
Contractor shall provide the following training at no additional expense to the City.
(a) Training of newly assigned guards: Contractor will be expected to provide up to
eight (8) hours of training to newly assigned guards at the City facilities. At SARTC,
three (3) full days of on-site training is required.
(b) Training of substitute guards:
Substitute guards shall be able to fill in and complete all duties of the regularly
assigned guard, when needed.
(c) Refresher training:
Refresher training shall e provided upon request of the City. Refresher training shall
be designed to ensure that all security guards are proficient at their duties. The
refresher training shall address any issue brought to the Contractor’s attention by the
City staff, who is requesting the refresher training.
(d) Health and safety orders:
Contractor shall provide safety training as required by the California Department of
Industrial Relations and Cal-OSHA (California-Occupational Safety and Health
Administration).
8. Registered Personnel
Contractor shall keep records that ensure all assigned guards have received their training,
registrations and permits as required by State and local authorities. Additionally, Contractor shall
ensure that all guards timely renew their training, registrations and permits as required by State
and local authorities. The City may inspect such documentation at any time upon request.
9. Post Orders (Duties) and Operating Procedures
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 18
Prior to staffing an account, Contractor shall provide the following at no addition expense to the
City.
(a) Meet with Management and/or City staff at each facility and review current security
guard post orders (duties) and operating procedures;
(b) Amend current post orders and operating procedures, as necessary, to the mutual
agreement of both parties, in writing;
(c) Hold an orientation/training meeting with assigned personnel, at which time they shall
be given a written copy; and;
(d) Provide a written copy to Project Manager
Contractor shall establish a specific set of post orders and operating procedures for each facility.
This post order and operating procedures shall be completed within ten (15) days following the
contract start date. Contractor shall not seek additional monies from the City for establishing the
post orders and operating procedures.
10. Review of Post Orders, Procedures and Performance
Contractor shall review the security guard post orders, operating procedures, and performance of
security guards with designated City staff on a quarterly basis. Post orders and operating
procedures shall be updated as necessary to ensure an optimum level of service and
documentation of post orders and procedures. Any revisions shall also be clearly conveyed to
assigned personnel, and they shall each receive a revised written copy. The facility site
supervisor shall also receive a revised written copy.
11. Appearance and Grooming
Assigned personnel shall arrive at work well groomed, in a professional manner, and in the
appropriate uniform of the company. Uniform must include badge, company designation patch,
nametag and required communication equipment. Uniforms shall be in respectable condition,
fitted properly, cleaned, pressed, and present a professional appearance. Assigned personnel
shall not accessorize their uniforms. Assigned personnel shall wear their shirts tucked inside their
slacks. Assigned personnel shall not lean against walls, stand with their hands in their pockets,
or adopt an unprofessional conduct or posture.
12. Responding and Reporting
In the event of the breach of City property, the Contractor will be instructed to contact their home
base, who will contact authorities and designated City staff for each facility. Contractor will not
place themselves in danger by confronting dangerous individuals.
13. Guard Duties (general)
Typical duties of the security guards assigned to the City facilities include, but are not limited to,
the following:
• Making rounds of inspection to determine that fences, gates, doors and windows are
properly closed and/or locked or otherwise properly secured.
• Check-in with a Guard Tour-like system to ensure the entire site is monitored frequently
and on a regular basis.
• Investigating unusual or suspicious conditions or activities.
• Preventing trespass on, damage to, or theft of City property.
• Inspecting parking areas.
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 19
• Enforcing security regulations.
• Interacting in a professional manner with the public.
• Assist the public with directions when needed.
• Be a visible presence in the gate entrance area.
• Responding to building alarms.
• Ensuring gates and fences are closed on the weekends when most City facilities are
closed.
• Notifying appropriate City personnel and local authorities when emergencies occur.
• Respond to request by City facility site management.
• If need be, occasional assistance with crowd flow.
• Report any unsafe or dangerous conditions or circumstances to City facility site manager.
14. Cooperation with Law Enforcement
Contractor and assigned personnel shall cooperate with law enforcement officers from the local
agencies, including but not limited to Santa Ana Police Department, Orange and Los Angeles
County Sheriffs, California Highway Patrol, OCTA Police, Metrolink Police, Amtrak Police and the
Department of Homeland Security.
15. Incident Reports
Security guards shall provide, preferably via email, detailed incident reports in a timely manner to
City facility site management.
16. Additional Personnel
Contractor shall provide additional personnel upon twenty-four (24) hours advance notice at the
contracted rate. Contractor shall assure the City that Contractor will maintain a reasonable
number of trained backup personnel ready to assume assignment upon request by the City. City
Hall location, on occasion, might require additional guard services with shorter lead time.
17. Schedule Changes
City reserves the right to make schedule changes upon forty-eight (48) hour advance notice to
Contractor. Schedule changes shall not affect the billing rate agreed upon.
18. Double Shifts
Contracted security guards shall not work more than twelve (12) hours in any twenty-four (24)
hour period.
19. Overtime
The City will pay for only that overtime it authorizes. The City will pay Contractor a rate of one
and one-half times the normal billing rate for each person assigned to work overtime. Request
for additional services shall be billed at the normal base rate.
20. Recognized Holidays
Below are the City observed holidays. Security coverage on holidays will vary by facility. See
site specific scope located on pages 21-45.
New Year’s Day
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 20
Martin Luther King, Jr.’s Birthday
Presidents’ Day
Memorial Day
Independence Day
Labor Day
Veteran’s Day
Thanksgiving Day
Friday following Thanksgiving Day
Last working day before Christmas Day
Christmas Day
21. Over-fills
Over-fills occur when Contractor supplies too many guards, guards for longer periods than
required, or guards of a higher level of pay than agreed upon between the Contractor and the City
for a particular site. The City will pay for only those services requested and agreed to.
22. Short-fills
Short-fills occur when Contractor supplies unqualified personnel for the site assigned. City
reserves the right to refuse Contractor’s personnel not in compliance with the contract. Overtime
will not be paid to Contractor to compensate for shortage of personnel.
23. Shortfalls
Shortfalls occur when the required security services are not supplied at any post or work site. The
City will pay for only the actual time worked. If a security guard arrives late for work or leaves
early for any reason, those hours will not be paid. The absence of a security guard at a post or
work site without replacement constitutes a shortfall for a portion of a shift and a proportional
reimbursement shall be given on the invoice.
Note: The City may request a “service credit” for any shortfall (See “Service Credit” provision
below.)
24. Double Banking
Whenever it becomes necessary to assign or reassign an individual to a post for the first time,
Contractor shall arrange, at its own expense, to have the new individual “double bank” with an
experienced employee prior to having the inexperienced individual take over any post on his or
her own. Contractor shall bear the associated expense for this double banking.
25. Excessive Turnover
Excessive turnover of guards will not be tolerated and may be cause for termination of the
contract. Turnover of assigned personnel at any City facility shall not exceed one hundred percent
(100%) in 30 to 90 days. Contractor shall provide a list of all personnel assigned at the start of
the contract, and shall provide semi-annually, an updated list specifically identifying the personnel
that have been added and personnel that have been removed from each site.
26. Performance
Poor performance will not be tolerated. The City reserves the right to refuse or reject any person
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 21
assigned under the contract either with or without cause.
27. Service Credit
Contractor guarantees that security guards assigned to the City facilities will report on time, fit for
duty, in proper uniform, and properly instructed, oriented, and supervised. Contractor guarantees
that service requirements will be identified and will receive proper response. Contractor will
communicate regularly (at least once a month) with City facility site management. If at any time
Contractor fails to provide any services agreed, Contractor shall issue a “service credit” to the
City. A “service credit” for each incident of failure shall be a minimum of one (1) complete security
guard work shift or eight (8) times the hourly rate charged by the contractor. Such credit shall be
issued in the form of a credit on the next available billing. Service Credit is to be paid in addition
to any deduction for hours not worked.
A. SPECIFIC REQUIREMENTS
The City of Santa Ana requires professionally trained armed security guards to operate at
the following locations:
1. City Hall, located at: 20 Civic Center Plaza, CA 92701
2. The Santa Ana Regional Transportations Center, located at: 815 N Santiago St,
Santa Ana, California 92701
Note: The City reserves the right to add or delete departments to the contract at any given
time. Contractor shall service the additional locations at the same cost as contracted for
the above locations.
The primary functions of the armed security guard include the following:
1. Observe and report any unusual or suspicious activities and;
2. Respond to emergencies or other disturbances that occur at or on Probation
property.
Contractor must be able to fully staff and deploy qualified personnel to City sites in an
organized and efficient manner on the contract start date.
Contractor shall respond to emergency service requests within one hour of request and
respond to non-emergency service requests as soon as possible or no later than the
following day. Contractor shall be capable of responding to all service requests within the
specified timelines.
In case of an emergency or unusual event, all employees of Contractor shall be subject to
the direction of the City Manager, Santa Ana Police Department, Facility Manager and/or
first available Manager on-site.
1. Personnel Qualifications:
Due to the high visibility of the armed security guard position, the City requires a
high degree of stability in the security force posted.
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 22
a. Any armed security guard(s) assigned to the City shall have a minimum of
four years’ experience working as an armed security guard.
b. Every armed security guard assigned to this contract must possess and
maintain through the life of this contract a current “Guard Card” and a
State of California firearm permit to legally carry a gun while on duty. If
known at time of bid submittal, Bidder may include copies of current
Guard Cards for proposed staff with proposal. However, prior to contract
award, guard cards for all proposed staff shall be submitted.
c. All armed security guards assigned to County facilities must pass and
maintain to the satisfaction of SAPD criminal background check.
(1) It is the Contractor’s responsibility to conduct a thorough criminal
background check on all armed security guards assigned to any
City facility to ensure that no guard has a criminal record.
(2) Armed security shall arrange for and submit their fingerprints for a
criminal background check through the Department of Justice
through the City’s Human Resources process. Consultant shall
be responsible for all charges associated with fingerprinting.
(3) A copy of the written verification that the armed security guard has
passed the Contractor’s background checks must be provided to
the Department’s Facility Manager prior to assignment at the
facility.
(4) If known, Bidder may provide the names of the proposed staff with
their qualifications. This may be resume format (business
addresses are sufficient, home contact information for staff should
not be provided). If awarded the contract, such documentation
and verification is an ongoing requirement for all replacement staff
of the successful Bidder.
d. Prior to submitting replacement staff, Contractor shall provide City with a
copy of the written verification that the replacement armed security guard
has passed the Contractor’s background checks.
e. The City has the right to decline the Contractor’s placement of armed
security guards whom the City may deem to be unsuitable for the
assignment. The Contractor agrees that staff placements will be mutually
acceptable to the City and the Contractor.
f. The City has the right to perform random audits of armed security guards
to ensure compliance with Federal, State, and Local laws.
2. Staffing/Personnel Responsibilities:
The staffing requirements vary from nine hours per day to 24 hours per day, 7 days
per week, and 52 weeks per year. The positions may require split shift coverage
for lunch and overtime since they exceed eight hours per shift. Contractor shall
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 23
provide additional personnel to cover morning and afternoon breaks, lunch breaks,
vacation, sick time, and other leaves as required.
In the event an armed security guard is unable to perform his/her duties during a
shift due to illness, injury, or other reasons, the Contractor shall provide a
replacement armed security guard within one hour from the time the post is
vacated.
The armed security guard’s primary duty is to observe and report. In addition to
duties outlined under site specific scope of services below (Exhibit A), the duties
and responsibilities of armed security guards shall include, but not be limited to,
the following:
a. Maintain a high level of visibility at all times as a deterrent.
b. Interact with all clients and visitors in a respectful, courteous, and dignified
manner.
c. Greet the public, answer simple/basic questions, and notify departments of
visitors.
d. Have visitors sign in and out on the daily Visitors Log, and issue visitor
badges, as required.
e. Greet and question unescorted visitors who may be in unauthorized areas.
f. Perform a sweep of each floor, stairwell, and public restrooms at the
beginning and end of each shift to deter loitering and ensure all visitors or
clients have exited the building by or before close of business.
g. Secure all doors and access points around the perimeter of the building at
the beginning and end of each shift at 20 Civic Center Plaza, Santa Ana,
CA and as requested for 815 N Santiago St, Santa Ana, CA. This includes
locking and unlocking public entrances at the beginning and end of each
shift at locations where applicable.
h. Report any elevator malfunctions or fire panel alarms to building facility
manager(s).
i. Observe and enforce the County’s “No Smoking” rule which states, “No
Smoking Within 25 feet of Entryways”.
j. Inform relief armed security guards of any special situations or instructions
prior to vacating post.
k. Refrain from using personal cell phones or other devices to take photos or
recordings while on duty or while at or on County property. Recordings of
any kind (photo, audio, or video recordings) and/or the posting of any
recorded material on social media is strictly prohibited.
l. Limit telephone calls to business or personal emergencies.
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 24
m. Be familiar with the Public Address (PA) system at 20 Civic Center Plaza,
Santa Ana, CA and for 815 N Santiago St, Santa Ana, CA. The City shall
provide initial training on this system to Contractor. Contractor shall be
responsible for subsequent training of any staff assigned to the post.
n. Armed security guard shall screen visitors, make contact with the person
to be visited or the department receptionist, and announce that a visitor is
waiting in the lobby. Generally, the armed security guard does not escort
the visitor to the employee’s office, but shall direct the visitor to the proper
location.
o. Prevent journalists from proceeding into unauthorized areas.
(1) Contact the Facilties Manager immediately to report the media’s
presence in the building.
(2) Recognize that journalists have a right to request entrance to a
public building.
(3) Disallow journalists from disrupting or interfering with work in
progress or forcing an interview with clients or County employees
who do not wish to provide statements.
(4) Disallow use of video or audio, equipment or recording devices of
any kind, unless approved by the Facilties Manager.
p. Assist City employees with defusing arguments or disturbances with the
public, whether it is inside or outside the City office.
(1) Threatening situations shall be reported immediately to local
authorities by calling 9-1-1, the Officer of the Day (OD) or first
available supervisor, and the Facility Manager.
q. Armed security guards may be asked by City staff to assist with a difficult
client or to escort individuals to their vehicles.
(1) Armed security guards who are authorized to leave their post for
such tasks shall comply with requests for assistance unless
compliance would significantly lower the level of security required
within the facility.
r. Armed security guards may be asked by City staff to deny access to
specific individuals who have been deemed potentially violent (a former
employee, family member, or client who may have threatened a City
employee or has displayed a potential for violent or disruptive behavior).
(1) Armed security guards shall notify the local authorities immediately
by calling 9-1-1 if the individual exhibits behavior that could be
violent or disruptive.
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 25
s. Enforce the rule forbidding weapons and/or contraband from being brought
into City buildings. Weapons and/or contraband are not allowed onsite at
City facilities (with the exception of weapons worn by armed security
guards as required under this RFP, Sheriff’s Deputies/personnel, other law
enforcement officers, Probation Officers, Welfare Investigators, etc.).
t. If contraband or weapons are discovered during a search or screening for
weapons, those items shall be confiscated by the Security Guard. The
Security Guard shall contact the Officer of the Day or the first available unit
supervisor. When the suspect is turned over to the peace officer, the peace
officer shall be notified of the discovered item.
3. Contractor’s armed security guards and other agents or representatives of
Contractor shall not:
a. Lock or unlock public entrances outside of duty hours unless authorized by
a Security Guard(s) Supervisor or a Facility Manager.
b. Sit on desks, cabinets, tables, or rest feet on desk tops or open desk
drawers, etc.
c. Possess or use illegal substances, alcohol, or marijuana on the job.
Security guards under the influence of alcohol, marijuana, or illegal drugs
while on duty will be promptly dismissed and guard shall not be reassigned
to any other County facility.
d. Engage in excessive fraternizing with City staff, visitors, or clients.
Excessive fraternizing disrupts and distracts guards from their primary
duties.
e. Converse privately with acquaintances or personal visitors while on duty.
Armed security guards shall utilize their breaks and lunch periods for such
interactions.
f. Read books, magazines, or newspapers while on duty.
g. Accept any gifts or gratuities from County staff, clients, or visitors.
h. Occupy their personal vehicles while on duty. Armed security guards shall
be on post for the entire duration of their shift with the exception of breaks
and lunch. Contractor shall provide relief staff to cover the post during
lunch and breaks.
(1) Multiple complaints against a security guard with or without
confirmation of extenuating circumstances shall be grounds for
discharge. Rude or offensive behavior toward clients, visitors, or
County staff will not be tolerated. Willful disregard of orders from
the Security Guard Agency or County management personnel will
be cause for removal from duties.
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 26
i. Allow suspicious packages or objects to be left unattended at any time in
the lobby of the building or near the post. In the event of a bomb threat,
the security guard shall gather as much information as possible (such as
time, names, location, statements from witnesses), and convey this
information immediately to local authorities via 9-1-1, the Officer of the Day
or first available supervisor, and the Facility Manager. If evacuation is
ordered, the armed security guard(s) shall assist with the evacuation of all
building occupants in an orderly and safe manner.
(1) The armed security guard shall notify authorities of anything
suspicious or out of place that has been observed. If a suspicious
object is located, the security guard shall take the following
additional precautions:
(a) Do not touch, move, or disturb the object;
(b) Do not use a pager, radio or cellular phone near the
suspicious object, since these may detonate some
explosive devices. Exercise caution and advise others not
to use pagers, radios or cellular phones near the facility;
(c) Get a detailed description of the object, including but not
limited to the shape, size, height, width, color, and any
visible markings;
(d) Note the exact location of the object, including but not
limited to floor number, room number, location within the
room;
(e) Cordon off the area and deny re-entry; and
(f) If requested by the Facility Manager, another City manager,
the 9-1-1 operator, and/or the local authorities, begin
clearing all persons from the immediate vicinity in a safe and
orderly manner.
4. Contractor Supervisor/Liaison:
Contractor shall designate a permanent member(s) of its management staff, at no
additional cost to the City, to act as a supervisor(s) or liaison officer(s) between
designated City of Santa Ana personnel and the armed security guards.
a. Contractor shall provide the name, telephone number, pager or cell phone
number, facsimile number, email address and office address of the
designated security supervisor(s) or liaison(s) to the City’s Facility Manager
for the site location.
b. Contractor shall provide updated information to the Department’s Facility
Manager for all replacement security supervisors and/or liaisons for the
duration of the contract.
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 27
c. The supervisor(s) or liaison officer(s) shall be available on an on-call basis
via pager or cell phone to the security guards and designated City staff.
The supervisor shall be centrally located to City Offices in order to
supervise and monitor the guards and to ensure satisfactory performance
of armed security guards services.
d. The supervisor(s) or liaison officer(s) is responsible for, but not limited to,
the following:
(1) Work with designated City management personnel or building staff
to ensure a high standard of courteous and professional security
service which is sensitive to the needs of the City staff, clients, and
visitors.
(2) Supervise the security guards at the posts within the facility; be
available for frequent on-site supervision, at a minimum of once per
week.
(3) Familiarize each security guard with the City internal
communication system and any other City policies that affect the
public. This information will be provided by the City to the
Contractor.
(4) Develop or review written standing Post Orders with an emphasis
on the needs of the Department and as specified by City
management staff. Written Post Orders for the Probation location
assignment shall be completed and approved by the
supervisor(s)/liaison(s) and the City within 15 business days after
the contract start date.
(5) Review Post Orders for revisions and updates with the Facility
Manager at least twice a year at agreed upon dates each year.
Contractor will re-issue newly revised Post Orders within one month
of completion and will review the changes with each guard
(including new hires/replacement and substitute security staff
during vacations, sick leave).
(6) Respond within two hours or less to requests from City
management staff for follow-up with appropriate action and/or
recommendations on any incidents or complaints involving security
guards employed by the Contractor(s).
(7) Keep City management staff apprised of security issues which
affect the safety of the staff, employees, and visitors, and make
appropriate recommendations for improvement.
(8) Promptly report any unusual events or emergencies (such as an
accident, hostile client or employee, illegal weapon, bomb threat or
theft) to the Officer of the Day, first available supervisor, and
Department’s Facility Manager. These incidents shall be followed
by a written report submitted to the Facility Manager within 24 hours
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 28
of the incident or event. Bidder shall include within its proposal a
sample incident report.
(9) Investigate all complaints received about the security guard(s),
report findings, and inform City facility or management staff of
remedial action(s) taken.
(10) Ensure that incident reports and other written documentation
requested are forwarded to the appropriate City management staff
member within the time specified.
5. Employee Conduct:
Contractor and all assigned staff members, including but not limited to guards,
supervisors, liaisons, and account manager, shall be held to the highest level of
professionalism throughout the life of any contract awarded as a result of this RFP.
a. Proper conduct is expected of Contractor’s personnel at all times. This
includes adhering to no-smoking ordinances, the City’s drug-free work
place policy, not using alcoholic beverages, and courteous treatment of
employees, clients, and visitors.
b. City has the right to dismiss any Contractor’s employee who does not, in
the County’s discretion, properly conduct himself/herself or perform quality
work.
c. Contractor and contractor’s staff shall not use cameras, camera phones,
computers, tablets, and/or comparable devices while on post. Recordings
of any kind, including photos, audio, and/or video recordings are strictly
prohibited. The City of Santa Ana and/or other City Offices’ shall not be
the subject posted on any social media sites.
d. It is the Contractor’s responsibility to conduct a thorough criminal
background check on all armed security guards assigned to any City facility
to ensure that no guard has a criminal record. A copy of the written
verification that the guard has passed the Contractor’s background checks
must be provided to the City Department’s Facility Manager prior to
assignment at the facility.
6. Training and Certification:
a. The armed security guards assigned to the City of Santa Ana City Hall and
SARTC shall have completed the required mandatory 40-hour skills
training course and elective eight-hour Certification Course in Firearms
Training as regulated by the State of California Bureau of Security and
Investigative Services (BSIS), Division 7 of Title 16 of the California Code
of Regulations, Article 9, Skills Training Course for Security Guards.
(1) Security Guard companies or agencies must provide written proof,
to City management or Facility Manager, of a security guard’s
certificate of completion (or evidence of completion of the required
hours as set forth in the above paragraph) of the mandatory and
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 29
elective training administered by a private patrol operator or by a
certified training facility.
b. Training protocols outside of the BSIS State of California Bureau of
Security and Investigative Services.
a. Contractor shall provide and maintain a training development
program to include de-escalation training to every armed security
guard.
b. Contractor shall make training records available to include firearm
certifications.
c. Additional replacement or relief security guards provided by the Contractor
shall be of the same caliber and possess the same training as the regularly
assigned security guard(s).
d. All relief armed security guards (covering for vacations, sick leave, or other
absences) shall be trained and familiar with the procedures, duties and
responsibilities required of the regularly scheduled security guard(s).
7. Uniforms and Equipment:
a. Security guards are to be dressed in appropriate uniforms that comply with
the “name and patch” requirements. Uniforms are to be neat, clean,
pressed, and lint free. Uniforms are to include dress or leather work shoes
that are clean, in good repair and color coordinated with the uniform. NO
tennis or athletic shoes are permitted.
b. Guards shall be easily identifiable as non-City employees and are to wear,
at all times, a company name badge or patch and a name plate securely
fastened and worn in full view to be seen at a minimum view of three feet.
c. Guards are required to carry handguns and handcuffs. It is preferred that
they carry secondary defensive weapons as well, which can include
batons, and/or mace.
d. Contractor shall provide armed guard staff with two-way communication
devices, such as radios, for use while on post. The devices must be
approved by the City.
B. DELIVERABLES / REPORTS
1. Daily Activity Report:
Contractor shall require security guard(s) to maintain a Guard’s Daily Activity
Report (DAR) of all activities during each shift for the entire term of the contract.
The Contractor(s) will provide copies of these reports or a summary of the activities
to City management on a monthly basis.
2. Incident Reports:
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 30
For any incident occurring during a post assignment, armed security guard(s) shall
be required to complete the City’s Incident Report form. The Contractor’s Incident
Report format may be used if pre-approved by the City Department’s Facility
Manager.
Incident reports are to be completed for events including but not limited to the
following:
a. The guard witnesses a crime or other type of unusual or suspicious activity;
b. An arrest is made;
c. Building staff or personnel specifically requested security assistance or
intervention;
d. Any person refuses or is unwilling to comply with a reasonable request or
direction given by the security guard;
e. Any and all injuries, regardless of whether or not medical attention was
required.
f. Verbal and/or physical assaults;
g. Seizure;
h. Loss of consciousness; and
i. Death.
Incident reports must be in English and are to be clear, concise, and factual.
Reports are to be printed or typewritten and are to include the following
information:
j. Name(s) of the person(s) involved in the incident;
k. Location of the incident;
l. Exact time and date of the occurrence;
m. Description of the event(s);
n. List of any injuries incurred and by whom; and
o. Emergency services or other agencies called. These types of incidents
shall include, but not be limited to the following situations:
(1) Any damage occurring on or near City property;
(2) Any theft or burglary, attempted or otherwise, occurring inside or
outside of the City facility;
(3) Police or other law enforcement activities on or near the City’s
property;
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 31
(4) Fire Department activities on or near the City’s property;
(5) Any incident involving a weapon, including incidents requiring the
use or display of the security guard’s firearm other than normal
visibly holstered status.
3. Other Reports:
The Security Guard Company shall establish an account for the City of Santa Ana.
The City shall receive a monthly statement for armed security services to include
the following information:
a. Itemization and summary of the amount due, date, location, department
name and Purchase Order number; and
b. All unpaid invoices, payments received, and credits issued for the location.
The City of Santa Ana shall be responsible for paying all approved charges to its
account. Contractor shall keep a daily attendance log for all armed security guards
assigned to the City of Santa Ana along with a weekly summation of all hours
worked, and must be able to provide this documentation upon request from the
department.
4. Contractor shall maintain an internal self-correcting mechanism to minimize
negligence of duty by the armed security guards assigned to the City of Santa Ana
facilities.
SITE SPECIFIC SCOPE OF SERVICES
SANTA ANA REGIONAL TRANSPORTATION CENTER
The Santa Ana Regional Transportation Center (SARTC) is located at 1000 East Santa Ana Boulevard,
Santa Ana, CA 92701. The facility covers 6.75 acres and contains a 47,000-square-foot terminal, two
surface parking lots with a total of 282 spaces, and one four-story parking structure with 423 spaces. A
three-story pedestrian bridge takes travelers to the east train platform. A second pedestrian bridge
connects the parking structure to the main facility. The terminal building is open from 5:00 AM to midnight
daily. The parking structure is open to the public from 4:00 AM to midnight daily.
The SARTC terminal building contains approximately 35,000 square feet of rental space, plus a five-story
theme tower that includes small meeting/conference rooms on the 4th and 5th floors. Tenants include
Amtrak, Greyhound Lines and office space is leased on the 2nd and 3rd floors.
As a regional transportation hub and public services facility, various local, state, and federal authorities
have law enforcement jurisdiction within the facility. The lead authority is the Santa Ana Police
Department. The Orange and Los Angeles County Sheriffs, the California Highway Patrol, OCTA Police,
Amtrak Police, and the Department of Homeland Security are amongst the other law enforcement
agencies that hold jurisdiction. The SARTC is designated as a Homeland Security critical infrastructure
locale.
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 32
Rail and Bus Services
The SARTC functions as an inter-modal transportation facility along the Orange railroad subdivision,
within the Los Angeles San Diego (LOSSAN) corridor. The SARTC serves both Metrolink and Amtrak
commuter/passengers seven days per week. Specifically, it serves Metrolink’s Orange County and
Inland Empire-Orange County commuter rail service lines, and Amtrak’s Pacific surfliner trains. Six Local
OCTA and OCTA Station Link bus service routes are available at or in the immediate vicinity of the
SARTC. In addition, the SARTC also leases space to long distance bus service providers as Greyhound
and Tres Estrellas de Oro.
Workforce Development Services
The Santa Ana WORK Center is located within the SARTC. The WORK Center combines resources
from various agencies to provide integrated job and workforce development services, including job search
assistance, employee referrals and placement, unemployment insurance filing, and career counseling for
adults and youths. As part of the WORK Center, the State of California EDD leases an administrative
office on the first floor for staff and is not open to the public. The City of Santa Ana and the State EDD
lease the two suites on the second floor. The administrative suite averages 14 client visits per day and
the referral center suite averages 100 client visits per day. The WORK Center offices on the first and
second floors are open from 7:30 AM to 5:00 PM Monday thru Thursday and every other Friday. A
security guard under separate contract by the State of California is assigned to the referral center suite
during the hours it is open to the public. It is expected that the security company awarded the contract
under this RFP will work in cooperation with the security guard assigned to the referral center when
necessary. The County of Orange Social Services Agency leases the suite on the third floor and
averages 26 client visits per day. The third floor suite is open from 7:00 AM to 5:00 PM, Monday thru
Friday.
I. SCOPE
The City’s objective is to provide deterrence against crimes of vandalism, theft and bodily injury at the
SARTC on a twenty-four (24) hour basis.
Management of Facility
The SARTC is owned by the City of Santa Ana and managed by the Public Works Agency. Onsite
property management services are available during normal business hours Monday through Thursday
and every other Friday. The office is closed on weekends and 11 days per year for holidays.
This post requires highly visible armed security staff with excellent interpersonal skills and the ability to
deal with the public in a courteous manner. This post requires extensive public contact. Guards assigned
to this post must speak and understand English and be able to write clear and concise reports. Bilingual
candidates are preferred and at least one bilingual Spanish speaking guard must be on site at all times.
The primary functions of the armed security guards include the following: observe and report any unusual
or suspicious activities; respond to emergencies or other disturbances that occur at or on the SARTC
property.
Security Guard Minimum Qualifications
City staff will review the qualifications of the guards assigned to the respective sites. The City reserves
the right to disapprove Contractor personnel assigned to this contract. The Contractor will remove and
replace immediately any personnel deemed unacceptable to the Contract Manager.
Security guards are required to meet the minimum qualifications listed below prior to their initial
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 33
assignment. Contractor shall ensure that written documentation of the criteria listed below of all security
guards assigned under the provisions of this contract are kept on file at Contractor’s place of business.
Failure to do so may result in the termination of the contract and subsidiary contracts.
(l) Education- Guards must possess a high school diploma or G.E.D. equivalent and
must have the ability to speak, read, and write the English language, understand and
carry out oral and written directions, think and act quickly and effectively in
emergencies, and write accurate and clear reports. Some locations will require guards
to be bilingual (see Scope by Location)
(m) Experience- Contract shall provide trained security personnel who have been with the
company for no less than three (3) months or one-hundred and sixty (160) hours and
have experience in dealing with the public. The City reserves the right to conduct an
interview with each employee selected by the Contractor for placement at a City facility
to recommend to the Contractor those individuals who are deemed suitable.
(n) Knowledge/Skills- Guards must have experience using and ability to use a typewriter,
word processor, or computer terminal. Guards must have the ability to construct and
write clear and accurate detailed reports.
(o) Guard Registration Card- Guards must at all times, be in possession of a current
guard registration card issued by the California Department of Consumer Affairs while
assigned to the City contract. Temporary guard cards are not acceptable.
(p) Drug Testing- All guards shall successfully pass a pre-employment drug screening
examination within six (6) months of their assignment. The Contractor at its own
expense will arrange drug testing for the guards prior to assignment at any City facility.
(q) Background Check- Contractor shall certify that all personnel have successfully
passed a criminal background check prior to assignment to any City facility.
(r) Training- Security guards are required to have received training in First Aid and CPR,
with current certification, as well as training in security and emergency procedures,
crowd control, and public relations. The Contractor at its own expense will arrange
First Aid and CPR training for the guards prior to assignment to any City facility.
(s) Physical/Mental Qualifications- Security guards assigned to work under this contract
must be mentally alert and capable of exercising good judgment, implementing
instructions and assimilating necessary specialized training. Security guards shall
possess an acceptable level of agility, stamina, and overall good physical health
allowing them to:
1. Stand for up to eight (8) hours.
2. Walk long distances over uneven terrain, dirt or rocky paths, day and night, in
all weather conditions.
3. MUST have ability to lift fifty (50) lbs. minimum.
(t) Performance- Substandard performance of any kind will not be allowed. The City
reserves the right to refuse or reject any assigned guard, who, in the City’s belief, fails
to meet the minimum requirements as set forth in this Contract.
(u) Driver’s License- Security guards must possess and carry in their possession while
on duty a valid California Driver’s License issued by the CA Department of Motor
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 34
Vehicles.
(v) Probationary Period- New security guards assigned to the City contract will be placed
on a six-month probationary period during which time their skills will be assessed
periodically by both Contractor and City staff. To ensure satisfactory completion of the
probationary period, City staff, at his/her discretion, may require a written exam and/or
oral review.
Account Manager
The Contractor shall provide an account manager solely assigned to this contract. The account
manager shall make unannounced inspection of guards on post at random times, sufficient to
ensure job performance and adherence to personnel standards, but in any case, not less than
one (1) time per site per week. Unannounced visits shall rotate between the different shifts and
will include all posts equally. The guard on duty is to complete an incident report for each account
manager visit.
The account manager will also meet with the Contract Administrator, or designee, as needed.
The account manager will be responsible for notifying Contract Administrator of all issues raised
at these meetings and of steps taken to rectify these issues. Notification to the account manager
of performance deficiencies serves as sufficient notice to the Contractor of contract non-
compliance to initiate corrective action. For major performance deficiencies, City will also provide
written notice to Contractor. Any contract deficiencies identified in writing by the Contract
Administrator or designee will require a written follow-up from the Contractor identifying the steps
taken to rectify the deficiency. Account Manager should be prepare to:
(a) May be requested to attend City meetings, neighborhood meetings, etc.
(b) Provide monthly statistical reports
Security Supervisor (Minimum Requirements)
a) Has at least 12 months prior work experience as a security guard supervisor
b) Has training and supervisory experience commensurate with the requirements as specified
herein.
c) Ensure that all posts have an approved security guard at all times and for the duration required.
d) Ensure that the Contractor provides an approved security guard for any late, absent or
dismissed security guards.
e) Act as the liaison between City and Contractor regarding all issues pertaining to security guard
and performance.
f) Supervisor must be available whenever guard shifts are being performed, including holidays, by
telephone to respond to any issues that may arise as
24-Hour Communications Capability
Contractor shall maintain a 24-hour communication center. Contractor shall be responsible for
the proper operation and security of its pages, radios, cellular phones and chargers.
Communication
All security guards assigned to work under this Contract must be accessible by City staff via
mobile phones at all times during their work shifts. Moreover, the security guard shall report all
emergencies to the Santa Ana Police Department immediately upon their occurrence. The
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 35
security guard’s mobile phone number must be made available to City staff to ensure that the
security guard is immediately alerted of incidents requiring their assistance.
Electronic Patrol Equipment
The Contractor shall provide complete electronic security guard personnel monitoring system,
which is able to track, and monitor security personnel in real time indoors, and outdoors. It must
combine GPS and RFID functionality, enabling security personnel to scan interior and exterior
checkpoint tags, as well as facilitate real time location reports. The electronic system must be
able to provide reports identifying, but not limited to, security guard identification, missed
checkpoints, types of incidents (i.e., doors left unlocked, suspicious activity, etc.) and a security
patrol summary.
Substitutions may be proposed and will be evaluated as to whether they meet the City’s
requirements.
Information shall be accessible for the City to review. Any and all reports prepared during the
term of the contract shall become property of the City.
It is the Contractors responsibility to replace missing or damaged checkpoint tags, within twenty-
four (24) hours, at no cost to the City.
Incident Reports
Security guards shall provide, preferably via email, detailed incident reports in a timely manner to
City facility site management.
Responding and Reporting
In the event of the breach of City property, the Contractor will be instructed to contact their home
base, who will contact authorities and designated City staff for each facility. Contractors will not
place themselves in danger by confronting dangerous individuals.
Uniforms and Equipment
Contractor shall provide uniforms to employees assigned to work on the contract at no additional
expense to those employees and/or the City. Uniforms shall include winter jackets and rain gear.
Uniforms shall bear a patch identifying the Contractor. Uniform must be clean and ironed and
worn in a meticulous and professional manner. Garments worn to adjust to the climate (jackets,
coats, etc.) must not hide the security guard markings of the uniform. Uniforms are subject to
City approval. Pictures of Contractor uniforms are to accompany Contractors RFP response. All
hardware, software, uniforms, materials, equipment, and vehicles necessary to satisfactorily
perform security guard service in accordance to this Solicitation shall be provided by the
Contractor including, but not limited to: flashlights, whistle, clip boards, log books, two-way hand
held radio, mobile phone, etc.
Appearance and Grooming
Assigned personnel shall arrive at work well groomed, in a professional manner, and in the
appropriate uniform of the company. Uniform must include badge, company designation patch,
nametag and required communication equipment. Uniforms shall be in respectable condition,
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 36
fitted properly, cleaned, pressed, and present a professional appearance. Assigned personnel
shall not accessorize their uniforms. Assigned personnel shall wear their shirts tucked inside their
slacks. Assigned personnel shall not lean against walls, stand with their hands in their pockets,
or adopt an unprofessional conduct or posture. Guards must be in uniform by their designated
shift start time and remain in uniform until the shift end time.
Locks and Keys
Access shall be in accordance with instructions, keys and/or security cards issued or provided by
the City’s representative(s). Access may include special instructions about security systems
installed at facilities. The Contractor shall take all reasonable precautions to ensure that security
of the facilities and internal equipment, furnishing and other items are maintained at all times.
The Contractor shall be responsible for the series of keys assigned to it and shall assign these
keys to its personnel for use in maintaining the facilities. The Contractor shall be responsible for
the proper use and safekeeping of all keys issued by the City to the Contractor.
The Contractor shall report all lost or stolen keys to the City’s representative(s) within twenty-four
(24) hours after discovery of the loss. The Contractor shall reimburse the City for the total cost,
as determined by the City, of re-keying the facility or duplicating additional keys.
Upon termination or expiration of the Contract, the Contractor shall immediately return all keys,
cards, remote controls, etc., to the City.
California law stipulates that it is unlawful for a person to duplicate any keys without the permission
of the owner. The penalty for violation of this law is either six (6) months imprisonment or a fine
of $500.00, or both.
Training
Contractor shall provide the training at no additional expense to the City. Refresher training, or
any other training, will not be allowed during regularly scheduled work hours.
(a) On-Site training of newly assigned security guards: Contractor will be expected to
provide guards assigned to SARTC, five (5) full days of on-site training with Supervisor
or gua1s required.
(b) Training of substitute security guards:
Substitute guards shall be able to fill in and complete all duties of the regularly
assigned guard, when needed.
(c) Refresher training:
Refresher training shall be provided upon request of the City. Refresher training shall
be designed to ensure that all security guards are proficient at their duties. The
refresher training shall address any issue brought to the Contractor’s attention by the
City staff, who is requesting the refresher training.
(d) Health and safety orders:
Contractor shall provide safety training as required by the California Department of
Industrial Relations and Cal-OSHA (California-Occupational Safety and Health
Administration).
Lunch and Breaks
Contractor is responsible to ensure that security officers receive meal and periodic breaks as
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 37
required by law. The City does not pay for lunch/non-working hours.
Post Orders (Duties) and Operating Procedures
Prior to staffing an account, Contractor shall provide the following at no addition expense to the
City.
(a) Meet with Management and/or City staff at each facility and review current security
guard post orders (duties) and operating procedures;
(b) Amend current post orders and operating procedures, as necessary, to the mutual
agreement of both parties, in writing;
(c) Hold an orientation/training meeting with assigned personnel, at which time they shall
be given a written copy; and;
(d) Provide a written copy to Project Manager
Contractor shall establish a specific set of post orders and operating procedures for each facility.
This post order and operating procedures shall be completed within ten (15) days following the
contract start date. Contractor shall not seek additional monies from the City for establishing the
post orders and operating procedures.
Review of Post Orders, Procedures and Performance
Contractor shall review the security guard post orders, operating procedures, and performance of
security guards with designated City staff on a quarterly basis. Post orders and operating
procedures shall be updated as necessary to ensure an optimum level of service and
documentation of post orders and procedures. Any revisions shall also be clearly conveyed to
assigned personnel, and they shall each receive a revised written copy. The facility site
supervisor shall also receive a revised written copy.
Cooperation with Law Enforcement
Contractor and assigned personnel shall cooperate with law enforcement off icers from the local
agencies, including but not limited to Santa Ana Police Department, Orange and Los Angeles
County Sheriffs, California Highway Patrol, OCTA Police, Metrolink Police, Amtrak Police and the
Department of Homeland Security.
General post assignments and tasks include, but are not limited to the following:
• Observe-and-report only. Guards are not expected to apprehend or physically detain any individual.
• Patrol restrooms, main floor lobby, train loading areas, balconies and upper floors of the building,
perimeter of entire facility, parking lots, parking structure, pedestrian bridge, east and west platforms,
all stairways and all approaches onto the property.
• Using post management system to check in at designated checkpoints, minimum of 27 points.
• Actively patrol entire property.
• Maintain facility in lockdown mode when the facility is closed, unless an emergency arises and
respond only at the direction of SARTC management or emergency services.
• Periodically monitors the City’s video surveillance systems (VSS) surveillance system.
• Ensure that unauthorized taxis, limousines, buses, etc. do not assemble on or adjacent to the
property.
• Provide vehicle and parking control throughout the facility, as needed.
• Provide surveillance of trains, buses and passenger movement.
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 38
• Enforce the facility’s unattended baggage policy and follow appropriate procedures.
• Lock down or open the facility at designated times. This will include main building, parking structure
and pedestrian bridge accesses.
• Report to SARTC management any light outages, improperly working doors and/or locks, building
leaks or leaks of any kind, any abnormality in function of mechanical, electrical or plumbing systems,
graffiti locations, suspected or observed theft or vandalism.
• Raise and lower flags at dawn and dusk.
• Check in and check out all contract personnel and provide access to service areas as necessary.
• Provide authorized personnel access to secured sites
• Be familiar and able to enforce the SARTC Emergency Action Plan and Evacuation Procedures.
• Maintain a log of all lost and unattended items.
• Conduct monthly check of fire extinguishers.
• In Property Manager’s absence will receive and turn over bike locker and photography applications.
• Provide tenants access to secured conference rooms.
• Ensure conference rooms are secured after use.
Shift Coverage: Minimum of two guards for 24/7 security guard coverage
On-site supervisor Monday through Friday
Holiday Coverage: Regularly scheduled security guard coverage is required.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide services for 24 hour security coverage at this location. A guard must be
present at all times and this facility must never be left unattended. Provide a post management system
that includes efficient mechanisms for tour verification, daily activity reports (DARs), and incident
reporting (IR). This system must be complete with a reliable computer equipped with Internet access,
Microsoft Office, a printer, downloader, and any other equipment needed in leading and monitoring the
security needs of the facility.
Each security guard shall be equipped with cellular phone and all other telecommunications or electronic
equipment necessary for all security officers while on duty.
Desirable to have equipment to allow for real time reporting and tour verifications.
Provide internal transportation equipment, if any, such as scooters, segways, bicycle, vehicles etc.
Provide all document and stationary supplies needed for the successful running of this post. This means
adequate supplies of forms, ink cartridges for printer, printer paper, all pertinent forms, pens, writing pads,
etc. THE CITY WILL NOT PROVIDE SUPPLIES.
THE SANTA ANA CORPORATE YARD
The Santa Ana Corporate Yard (Yard) is located at 215 South Center Street, Santa Ana, CA 92703. The
Yard covers 12 acres between First Street on the north, Daisy Avenue on the east, Chestnut Avenue on
the south and Center Street on the west. The property includes administrative office buildings, a central
stores warehouse, a fleet and facility maintenance two-story garage, and a single-story vehicle parking
structure backed up to Chestnut Avenue. The entire property is walled with three security gate entrances.
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 39
The property houses a variety of the City’s vehicle fleet, including street sweepers, large trucks, and
standard sedans. The Yard serves as a fuel filling location for City vehicles and houses diesel and
unleaded underground storage tanks, and CNG and hydrogen above-ground storage tanks. Security
guard services are required per the shift and holiday coverage detailed in Section II below. The regular
hours of operation at the corporate yard are Monday through Friday from 6:00 a.m. to 6:00 p.m.
I. SCOPE
The City’s objective is to provide the Yard with security guard service to monitor the security of personnel,
equipment, buildings, and general property. The security guard will be posted at the guard station located
at the Center Street entrance. The guard station is equipped with a closed-circuit TV and provides visual
monitoring of the Yard area and allows monitoring of the entrance.
The security guard shall perform the following:
• Utilize an electronic device to conduct tour verification and incident reporting.
• Observes the closed circuit TV monitoring of the Yard.
• Closes the entrance gates on the property, between 5:00 p.m. and 5:30 p.m. on weekdays.
• Opens the gates at 6 a.m. on weekdays.
• Maintains a logbook noting the name of every individual who enters and leaves the property and
notes the time.
• Conducts a continuous observation of the Yard to maintain a secure and safe property. If any
concerns arise during the guard shift, instructions are provided with contact numbers to the Santa
Ana Police Department.
• Under no circumstance is aggressive action required.
• The security guard is required to call proper channels in the event of an unusual observation.
• The Contractor will conduct unannounced supervisory inspections during shifts.
The City reserves the option to increase or decrease the number of nightly or daily coverage, the hours
of coverage, and the number of days per week requested with seven days written notification.
Shift Coverage: 1 Security Guard
6am to 8pm Monday through Thursday
24 hour coverage effective Friday at 4pm through Monday at 6am
Holiday Coverage: Regularly scheduled security guard coverage is required on these holidays.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor is to provide one security guard in standard full uniform at the Guard Station located on
the west side of the Corporate Yard. Provide a post management system that includes efficient
mechanisms for tour verification, daily activity reports (DARs), and incident reporting (IR).
PARKS, RECREATION AND COMMUNITY SERVICES AGENCY
CITY PARKS, FACILITIES AND BIKE TRAILS
I. Patrol Schedules
a. On a daily basis, Contractor will assign Patrol Guards to the designated City of Santa Ana
parks and/ or facilities per the approved schedule. The patrol will be seven days per week
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 40
with a staggered schedule. Contractor will submit schedules on a monthly basis no later than
five working days before start of month.
b. City reserves the right to adjust service times and quantity of assigned Patrol Guards on
holidays and/ or any days otherwise specifically requested.
II. Park Patrol Locations
The City reserves the right to change the location of the patrol to another city park and/or facility if
warranted at that location.
NAME LOCATION SIZE
Adams Park 2302 S. Raitt St. 5.68 Acres
Angels Park 914 W. 3rd St. 1.72 acres
Birch Park 210 N. Birch St. 2.66 acres
Bomo Koral Park 900 W. MacArthur Blvd 10.40 acres
Cabrillo Park 1820 E. Fruit 7.60 acres
Cesar Chavez Campesino Park 3311 W. 5th St. 6.30 acres
Chepa's Park 1009 N. Custer .41 acres
Delhi Park 2314 S. Halladay 10.40 acres
Eldridge Park 2933 N. Fallbrook Dr. 1.2 acres
Edna Park 2140 W. Edna 2.82 acres
El Salvador Park 1825 W. Civic Ctr. Dr. 8.4 acres
Fairview Triangle Santa Ana River Trail .30 acres
Fisher Park 2501 N. Flower 2.34 acres
French Park 901 N. French .17 acres
Friendship Park 2210 W. Myrtle .09 acres
Garfield Exercise Park 902 N. Brown St. .10 acres
Griset Park 2400 MacArthur Blvd. 6.79 acres
Heritage Park 4812 W. Camille 6.51 acres
Jerome Park 726 S. Center Street
Lillie King Park 500 W. Alton 9.60 acres
Mabury Park 1801 E. Fruit 5.46 acres
Madison Park 1528 S. Standard 6.06 acres
Maple & Occidental Park Corner of Maple/Occidental .43 acres
Mariposa Park 6th and Lacy
McFadden Triangle 630 S. Susan .80 acres
Memorial Park 2102 S. Flower 17 acres
Memory Lane Park 1560 W. Memory Lane .47 acres
Morrison Park 2081 N. Westwood 5.07 acres
Pacific Electric Park 401 E. McFadden Ave. 1.39 acres
Plaza Calle Cuatro 325 E. Fourth St. .20 acres
Portola Park 1700 E. Santa Clara 9.07 acres
Prentice Park 1801 E. Chestnut Ave. 18.75 acres
Raitt/Myrtle FUTURE PARK
Riverview Park 1817 W. 21st St. 8.76 acres
Rosita Park 7060 N. Newhope 8.68 acres
Saddleback View Park 631 N. Patricia Ln. .92 acres
Sandpointe Park 370 S. Birch 6.63 acres
Santa Anita Park 300 S. Figueroa 4.86 acres
Sara May Downie Herb Garden 2405 N. Flower .13 acres
Segerstrom Triangle 1000 W. Hemlock Wy. 1.22 acres
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 41
Sasscer Park 502 W. Santa Ana Blvd. .92 acres
Standard/McFadden FUTURE PARK
17th Street Triangle SA River Trail & 17th St. .66 acres
Monte Vista Elementary* 2016 W. Monte Vista Ave
Spurgeon Intermediate* 2701 W. 5th Street
Willard Intermediate* 1342 N. Ross St.
Monroe Elementary* 417 E. Central Ave
Corbin Center 2215 W McFadden Ste G
El Salvador Community Center 1825 W Civic Center Dr
Jerome Recreation Center 726 S Center St
Logan Recreation Center
Memorial Recreation Center
Neal Machander Tennis Center 752 W 1st St
Salgado Recreation Center 7060 N Newhope St
Fisher Cabin 2501 N Flower
Santa Ana Stadium 602 N Flower
Garfield Center 501 N Lacy St
Roosevelt/Walker Community
Center
816 E Chestnut Ave
*Joint-Use Facilities
III. Facility Assigned Security Guards
FACILITY DAYS TIME
Santa Ana Senior Center Monday through Friday 9 am to 2 pm
Southwest Senior Center Monday through Friday 9 am to 2 pm
Santa Anita Community Center Monday through Friday 10 am to 8 pm
Centennial Park Monday through Friday
Saturday and Sunday
4 pm to 12 am
10 am to 12 am
Santiago Park Sunday through Saturday 8 am to 12 am
BIRCH PARK
SASC/Birch Park is located at 424 West third St., Santa Ana, CA 92701. The park covers 2.6 acres
including a senior center, fitness zone, outside portable restroom, and park area.
I. SCOPE
The City’s goal is to provide security guard services to serve as deterrence against crimes of
vandalism, theft and bodily injury at Birch Park and include the following duties:
• Perform roving patrols of interior and exterior building areas.
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
• Direct patrons to areas within Birch Park.
• Report building maintenance and safety concerns as necessary.
• Enforce Park rules as required.
• Mitigate various issues that arise in and around Birch Park.
• Observe-and-report only. Guards are not expected to apprehend or physically detain any
individual.
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 42
• Notify Santa Ana Police Department if police intervention is required.
• Respond, as necessary, to other life safety duties as identified in post orders and standard
operating procedures.
Shift Coverage: 1 Security Guard
9:00am to 1:00pm Monday through Friday
Holiday Coverage: No security guard coverage is required
II. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide security guard services approximately 20 hours per week at Birch Park.
Provide any safety equipment and specialized uniforms, if required.
SANTA ANA SENIOR CENTER
424 West Third St., Santa Ana, CA 92701
I. SCOPE
The City’s goal is to provide security guard services to serve as deterrence against crimes of
vandalism, theft and bodily injury at Santa Ana Senior Center and include the following duties:
a. Perform roving patrols of interior and exterior building areas.
b. Complete incident and daily operating reports.
c. Respond as necessary to support other life safety duties as identified in post orders and standard
operating procedures.
d. Direct patrons to areas within Birch Park.
e. Report building maintenance and safety concerns as necessary.
f. Enforce rules as required.
g. Mitigate various issues that arise in and around Birch Park.
h. Observe-and-report only. Guards are not expected to apprehend or physically detain any
individual.
i. Notify Santa Ana Police Department if police intervention is required.
j. Respond, as necessary, to other life safety duties as identified in post orders and standard
operating procedures.
Holiday Coverage: No security guard coverage is required
SOUTHWEST SENIOR CENTER
2201 W. McFadden Ave., Santa Ana, CA 92704
I. SCOPE
The City’s goal is to provide security guard services to serve as deterrence against crimes of
vandalism, theft and bodily injury at Southwest Senior Center and include the following duties:
a. Perform roving patrols of interior and exterior building areas.
b. Complete incident and daily operating reports.
c. Respond as necessary to support other life safety duties as identified in post orders and standard
operating procedures.
d. Direct patrons to areas within Jerome Park.
e. Report building maintenance and safety concerns as necessary.
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 43
f. Enforce rules as required.
g. Mitigate various issues that arise in and around Jerome Park.
h. Observe-and-report only. Guards are not expected to apprehend or physically detain any
individual.
i. Notify Santa Ana Police Department if police intervention is required.
j. Respond, as necessary, to other life safety duties as identified in post orders and standard
operating procedures.
Holiday Coverage: No security guard coverage is required
SANTA ANITA COMMUNITY CENTER
300 S. Figueroa St., Santa Ana, CA 92703
I. SCOPE
The City’s goal is to provide security guard services to serve as deterrence against crimes of
vandalism, theft and bodily injury at Santa Anita Center and include the following duties:
a. Perform roving patrols of interior and exterior building areas.
b. Complete incident and daily operating reports.
c. Respond as necessary to support other life safety duties as identified in post orders and standard
operating procedures.
d. Direct patrons to areas within Santa Anita Park.
e. Report building maintenance and safety concerns as necessary.
f. Enforce rules as required.
g. Mitigate various issues that arise in and around Santa Anita Park.
h. Observe-and-report only. Guards are not expected to apprehend or physically detain any
individual.
i. Notify Santa Ana Police Department if police intervention is required.
j. Respond, as necessary, to other life safety duties as identified in post orders and standard
operating procedures.
Holiday Coverage: No security guard coverage is required
CENTENNIAL PARK
Centennial Park is located at 3000 West Edinger Avenue, Santa Ana, CA 92704. The park covers 70.53
acres including baseball diamonds, basketball courts, the Dan Young Soccer Complex (four fields), a
lake, a skate park, playground picnic areas, restrooms, a fire training facility, an adult education center
and the Hector Godinez High School Facility. (Hector Godinez High School is located on Centennial
Park property. The campus is not included in the area to be serviced; however, there should be
communication between the successful proposer and the school district to effectively communicate
truancy and other student related safety issues so that they can be effectively addressed by the school
district.)
I. SCOPE
The City’s goal is to provide security services to serve as deterrence against crimes of vandalism,
theft and bodily injury at Centennial Park and shall perform the following:
a. Perform roving patrols of interior and exterior building areas.
b. Complete incident and daily operating reports.
c. Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
d. Direct patrons to areas within Centennial Park.
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 44
e. Report building maintenance and safety concerns as necessary.
f. Enforce Park rules as required.
g. Mitigate various issues that arise in and around Centennial Park.
h. Provide a bike or electric golf cart patrol. Bike patrol includes supplying the bicycle, ongoing
maintenance of bicycle, safety equipment, including gloves, knee and elbow pads, and
helmets and uniforms, including BDU pants and/or shorts, polo shirt and belt. Electric golf cart
patrol includes supplying the golf cart, ongoing maintenance of the golf cart, any safety
equipment and specialized uniforms, if required.
i. Observe-and-report only. Guards are not expected to apprehend or physically detain any
individual.
j. Notify Santa Ana Police Department if police intervention is required.
k. Respond, as necessary, to other life safety duties as identified in post orders and standard
operating procedures.
Holiday Coverage: Regularly scheduled security guard coverage is required on these holidays.
SANTIAGO PARK
Santiago Park is located at 2535 N. Main Street, Santa Ana, CA 92704. The park covers 34.43 acres
including a ball diamond, archery range, lawn bowling green, log cabin, Nature Center, Multi-purpose
Field, Playground, Parking, Restroom, Tennis Courts, Bike Trail, Hiking/Exercise Trail, and Picnic Tables.
I. SCOPE
The City’s goal is to provide security services to serve as deterrence against crimes of vandalism,
theft and bodily injury at Santiago Park and shall perform the following:
l. Perform roving patrols of interior and exterior building areas.
m. Complete incident and daily operating reports.
n. Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
o. Direct patrons to areas within the park.
p. Report building maintenance and safety concerns as necessary.
q. Enforce Park rules as required.
r. Mitigate various issues that arise in and around Centennial Park.
s. Provide a bike or electric golf cart patrol. Bike patrol includes supplying the bicycle, ongoing
maintenance of bicycle, safety equipment, including gloves, knee and elbow pads, and
helmets and uniforms, including BDU pants and/or shorts, polo shirt and belt. Electric golf cart
patrol includes supplying the golf cart, ongoing maintenance of the golf cart, any safety
equipment and specialized uniforms, if required.
t. Observe-and-report only. Guards are not expected to apprehend or physically detain any
individual.
u. Notify Santa Ana Police Department if police intervention is required.
v. Respond, as necessary, to other life safety duties as identified in post orders and standard
operating procedures.
Holiday Coverage: Regularly scheduled security guard coverage is required on these holidays.
IV. Patrol Guard Duties
a. Patrol Guards shall arrive at assigned park and/or facility in a vehicle provided by Contractor
and will be on foot patrol at all times and clearly visible to patrons, unless specifically
requested by the City to patrol a park using a vehicle.
b. Patrol Guards shall be able to communicate in English and Spanish.
c. Assigned Patrol Guards will check in with designated city staff at the beginning of each shift.
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 45
d. Assigned Patrol Guard shall act as an ambassador to educate park visitors on park rules,
regulations, existence of overt cameras in specific parks and request compliance.
e. Patrol Guards shall monitor parks use for compliance with all posted rules and ordinances,
requesting visitors to comply. Patrol Guards shall inspect park restrooms; walk through
community centers, pool areas, playground areas, parking lots, sport field areas, tennis court
facilities, basketball and volleyball courts, skate parks, bike trails, archery range, nature
center, clubhouses, and any other amenities within assigned areas. In the event there
continues to be lack of compliance, Patrol Guards shall contact the Santa Ana Police
Department to address situations they are unable to handle.
f. Patrol Guards shall not have the ability to issue citations on behalf of the City of Santa Ana.
g. The expectation of Patrol Guards is to patrol continually to deter vandalism, theft, illegal
activities, and noise ordinance violations, parking violations, non –approved use of park,
break-ins to site facilities, and loitering in the park after closed.
h. Patrol Guards shall use My Santa Ana app for any maintenance related concerns (i. e. graffiti
removal) and/ or note items on the daily log.
i. Assigned Patrol Guards shall immediately restrict access and report any health and/ or safety
issues immediately to the designated city contact via email no later than 8:00 am the following
morning.
j. Patrol Guards shall lock and/or unlock designated parking lot gates and restrooms daily during
their shifts Exhibit 1).
V. Patrol Guard Vehicles
a. Contractor shall provide vehicles used by Patrol Guards.
b. Contractors should not transport any residents in their vehicles while performing services
pursuant to this Agreement.
c. Contractors shall obey all traffic laws while using their vehicles to provide services pursuant
to this Agreement.
VI. Post Orders and Operating Procedures
Pursuant to the original Agreement between the parties (Exhibit A, paragraph 9 entitled 'Post Orders
(Duties) and Operating Procedures) the Contractor will work with Parks, Recreation and Community
Services Agency staff to establish a specific set if post orders and operating procedures for the roving
park patrols outlined in this Third Amendment.
SANTA ANA ZOO AT PRENTICE PARK
The Santa Ana Zoo at Prentice Park (the “Zoo”) is located at 1801 East Chestnut Avenue, Santa Ana,
California, 92701. The Zoo covers 20.5 acres, including public parking areas, animal housing, exhibits,
and buildings. The Zoo handles 90 species with approximately 250 animals and 35 exhibits.
Hours of Zoo Operation
The Zoo is open to the public Monday through Sunday (seven days per week) from 10:00 a.m. to 5:00
p.m. The Zoo is closed to the public on Thanksgiving Day, December 25, and January 1; Zoo staff are
on the grounds every day of the year to provide animal care.
Note: During days of extremely inclement weather, the Zoo Manager may decide to close the Zoo to the
public.
I. SCOPE
Security guard services include four (4) security tour patrols nightly, seven (7) days per week, around
the Zoo property perimeter and through the Zoo grounds. These services serve as a deterrent against
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 48
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 49
THE SANTA ANA WORK CENTER
The Santa Ana WORK Center is located at 801 W. Civic Center Drive Ste. 200, Santa Ana CA 92701.
The WORK Center combines resources from various agencies to provide integrated job and workforce
development services, including job search assistance, employee referrals and placement,
unemployment insurance filing, and career counseling for adults and youth. The WORK Center suite
averages 150 client visits per day. The hours of operation are from 8:00 AM to 5: 00 PM Monday thru
Friday. Workshops in both English and Spanish (for limited English speaking adults) take place several
times a week. Periodically job fairs are conducted. Attendance at job fairs averages between 20 to 60
people.
I. SCOPE
1. Roving patrol of building interior, include —but not limited to the following tasks:
-Ensure that meeting rooms are locked when not in use,
-Watch for drug activity, vandalism and graffiti, weapons, alcohol, open food containers and other acts
that interfere with or disrupt WORK Center activities
-Hourly inspection of public restrooms.
-Ensure that all patrons exit the WORK Center as closing time approaches
2. Complete incident and daily operating reports. Provide WORK Center Management copies of reports
on a weekly basis
3. Complete electronic reports for incidents in which he/ she is directly involved; take pictures, as needed.
4. Notify Santa Ana Police Department if police intervention is required.
5. Respond, as necessary, to other life safety duties as identified in post orders and standard operating
procedures.
6. Direct patrons to areas within the WORK Center as needed.
7. Enforce the WORK Center’s Rules of Conduct.
8. Escort employees, as needed, to parking locations.
9. Required guard qualifications:
-Demonstrated ability to handle and resolve conflicts in an effective manner
-Demonstrated judgment in emergency situations
-Experience working with people with behavioral/mental health issues and/or criminal background
-Physical dexterity; ability to act with urgency in an emergency situation without detaining or striking the
offender.
Shift Coverage: 1 Security Guard
8am to 5pm Monday through Friday
Holiday Coverage: No security guard coverage is required on these holidays.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor is to provide one security guard in standard full uniform at the secured south gate entrance
to the Police Department. Provide a post management system that includes efficient mechanisms for
tour verification, daily activity reports (DARs), and incident reporting (IR).
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 50
AS-NEEDED SECURITY FOR CITY LOCATIONS
Contractor must provide for the possibility of providing immediate security guard coverage and related
equipment at any location in the City. Security guard services include immediate security guard coverage
due to a security breach at City Hall, special meetings, any of approximately 15 local park clubhouses
and community centers, City parking structures, a community learning center, or other City location.
Coverage must be provided within one hour for the duration of the period outlined.
WATER RESOURCES DIVISION’S FACILITIES
I. SCOPE
The Public Works Agency Water Resources Division oversees and maintains daily operations of the
City’s water system. In addition, the Division is responsible for maintenance and operations of City’s
water facilities. Division is looking for Contractor that will provide on-call uniformed professional security
officers who are unarmed and capable of exercising good judgment, will be highly visible at all times,
deter crime and perform other duties as outlined by City. Contractor shall ensure all assigned Security
Officers have the necessary training, equipment, and paperwork to perform the services, including the
following:
• Transportation,
• Professional uniforms,
• Uniform badges and name plates,
• Safety vests and other safety equipment,
•Operable flashlight at night and rain gear during inclement weather,
• Real-time incident reporting and transparency of operations, including compliance tracking, GPS
tracking, and daily tracking to ensure security officer accountability.
• Safety training,
• All other equipment necessary to complete their assignments.
Below is sample of water facilities and typical hours of operation for security services coverage. The
Water Resources Division’s Designee will request proposal to confirm water facility location, term of
assignment and hours of operations, prior to commencement of services.
Water Resources Division Facilities
Garthe Station
2401 N. Bristol St., Santa Ana, CA 92706 Monday through Friday (6:00 pm to 6:00 am)
Every other Friday, 24 hr
Saturday and Sunday (24 hr coverage)
South Station
1727 W. Alton Ave., Santa Ana, CA 92704 Monday through Friday (6:00 pm to 6:00 am)
Every other Friday, 24 hr
Saturday and Sunday (24 hr coverage)
THE SANTA ANA LIBRARY
The Main Library is located at 26 Civic Center Plaza, Santa Ana CA 92701. The Main Library provides
Spanish, English and Vietnamese books, DVDs, music CDs and books on CD for adults, teens and
children. It also offers bilingual computer training and access for adults, teens and children, as well as
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 51
story times in English and Spanish and special programs for children and families. Also available are
workshops, gaming and activities for teens, and workshops for limited English speaking adults. Bilingual
tutoring for children and teens is provided in the Library Learning Center. The Main Library is open
Monday through Thursday from 10:00 a.m. to 9:00 p.m., Friday and Saturday from 10:00 a.m. to 6:00
p.m. and Sunday 12:00 p.m. to 4:00 p.m.
The Newhope Branch Library is located at 122 North Newhope Street, Santa Ana CA 92703. The
Newhope Library provides all types of books and audiovisual materials in English, Spanish and
Vietnamese for children and teens, as well as story times in English and Spanish and special programs
for children, and supports a branch of the Santa Ana Public Library Teen Club. It offers computer access
for adults, children and teens. Bilingual tutoring for children and teens is available in the Library Learning
Center. The Newhope Branch Library is open Monday through Thursday from 2:00 p.m. to 7:00 p.m.,
Saturday from 10:00 a.m. to 5:00 p.m. and is closed on Friday and Sunday.
I. SCOPE
The City’s goal is to provide deterrence against crimes of vandalism, theft and bodily injury at the two
Library locations. The Contractor shall provide security guard services in and around the Library
properties as requested by the City. Contract security personnel shall assist the Library in meeting its
security objectives.
Duties Include, but are not limited to:
• Roving patrol of building interior, include – but not limited to the following tasks:
1. Ensure that alarms at all emergency access doors are activated.
2. Ensure that meeting rooms are locked when not in use.
3. Watch for drug activity, vandalism and graffiti, weapons, alcohol, open food containers and
other acts that interfere with or disrupt library activities (Santa Ana Municipal Code §2-602.1)
4. Verify that all exterior doors are locked after normal business hours.
5. Hourly inspection of public restrooms. Advise library management of any maintenance or
repairs needs.
6. Ensure that needles, syringes or other potentially hazardous material is reported and safely
disposed.
7. Ensure that all patrons exit the library as closing time approaches
• Roving patrol of exterior library area, include – but not limited to the following tasks:
1. Ensure all exits are free from obstruction
2. Report unauthorized use of designated Library parking spaces
3. Ensure that needles, syringes or other potentially hazardous material is reported and safely
disposed.
4. Verify that all dumpsters are locked.
5. Verify and report building exterior lighting deficiencies.
• Complete incident and daily operating reports. Provide Library Management copies of
reports on a weekly basis
• Check the security camera system daily to ensure that it is in good working order. Notify
Library Management, if malfunctions occur.
• Complete Library electronic reports for incidents in which he/she is directly involved;
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 52
take pictures, as needed, refer to camera files in documenting and identifying offenders.
• Notify Santa Ana Police Department if police intervention is required.
• Respond, as necessary, to other life safety duties as identified in post orders and standard
operating procedures.
• Direct patrons to areas within the Library and the Civic Center.
• Report building maintenance and safety concerns as necessary.
• Enforce the Safety and Security and Personal Conduct regulations outlined in the Rules
of Conduct.
• Mitigate various issues that arise in and around the Library based on Civic Center
activity.
• Escort employees, as needed, to parking locations.
• Required guard qualifications:
• Able to learn or have experience in the use of the library’s security camera system
• Security experience in a position involving extensive public contact.
• Demonstrated ability to handle and resolve conflicts in an effective manner
• Demonstrated judgment in emergency situations
• Experience working with people with behavioral/mental health issues and/or criminal
background
• Physical dexterity; ability to act with urgency in an emergency situation without detaining
or striking the offender.
Main Library
Shift Coverage: 2 Security Guards
1 Supervisor
10am to 9pm Monday - Thursday (2 Security Guards, 1 Supervisor)
10am to 6pm Friday- Saturday (2 Security Guards, 1 Supervisor)
12pm to 4pm Sunday (2 Security guards, 1 Supervisor)
Holiday Coverage: No security guard coverage is required.
Newhope Library
Shift Coverage: 1 Security Guard
315pm to 715pm Monday through Thursday
1015am to 515pm Saturday
Holiday Coverage: No security guard coverage is required.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor shall provide all management, supervision, and overhead for all contractor employees
and shall be solely responsible for instituting and invoking disciplinary action of employees not in
compliance with Contractor's rules and regulations, as well as any other policy established by the
contracting parties. Provide a post management system that includes efficient mechanisms for tour
verification, daily activity reports (DARs), and incident reporting (IR).
CITY HALL, ROSS ANNEX CORRIDOR TO SUPERBLOCK AND O.C. COURTHOUSE LIBRARY
PARKING STRUCTURE
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 53
City Hall and the Ross Annex are located at 20 Civic Center Plaza and open Monday thru Thursday and
every other Friday, 8am to 5pm. City Hall is located within the Civic Center Complex that includes City,
County, State and Federal offices. The City Departments housed at City Hall include City Manager’s
Office, Clerk of the Council, City Attorney’s Office, Community Development Agency, Personnel, Public
Works Agency, Planning and Building Agency and Finance Department. City Hall provides residents and
the public with various services ranging, but not limited to Cashier, Business License, Dog License,
Planning counter, Public Works counter, Building Plan Check, Community Preservation, Housing
Administration, Police/Fire Plan Check, Purchasing, Risk Management, Economic Development etc.
I. SCOPE
City Hall
The City’s goal is to provide security services to serve as deterrence against crimes of vandalism, theft
and bodily injury at City Hall and Ross Annex and shall perform the following:
• Perform roving patrols of interior and exterior building areas.
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
• Direct patrons to areas within the Civic Center.
• Mitigate various issues that arise in and around City Hall based on Civic Center activity.
• As needed, escort staff or visitors to parking locations.
• Report building maintenance and safety concerns as necessary.
1. Four times a day – Inspect public access restrooms to maintain cleanliness and advise
building maintenance of needed corrections.
2. Daily- Check and operate City Hall ADA wheelchair lift and document.
3. Daily- Verify and report building interior lighting deficiencies.
4. Daily Evening- Secure dumpsters at loading dock at the end of the day.
5. Daily Evening- Verify all exterior doors are locked after normal business hours.
6. Daily Evening- Verify and report building exterior lighting deficiencies.
7. Weekly- Check water pressure of all City Hall/Ross Annex drinking fountains.
8. Monthly- Check all City Hall/Ross Annex AED’s per Risk Management Guidelines.
9. Monthly- Check Fire Extinguisher and sign tags for inspection per Risk Management
Guidelines.
10. As Needed- Adjust walk off mats at entries to City Hall and Ross Annex.
11. As Needed- Advise facilities management of building deficiencies; interior or exterior.
12. As Needed- And as requested by the superintendent perform other duties as needed.
Security Guard Officers present at City Council Meetings:
One security guard patrols the Council Chambers perimeter and the second security guard patrols the
parking structure (Building #19) in front of City Hall to provide a safer passage to and from Council
Chambers to Building #19.
Council Meetings
Council Meetings will be held every first and third Tuesdays of the month.
Officer duty hours: 1730-2100 hours or may be extended until 2300 hours. Officers will remain on duty
until released by appropriate authority.
RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 54
Two security guards will be assigned duties for the Santa Ana Council Meeting. Officers will report no
later than 1730 hours. An officer will be posted right outside of the Council Chambers. The second officer
will provide foot patrols in the parking lot immediately in front of the Council Chambers. Officer is to
monitor the area to ensure only authorized vehicles are allowed access to park. Continue to monitor the
parking lot area to deter criminal activity.
Ross Annex Corridor to Superblock & OC Courthouse Library Parking Structures
The Contractor will provide security guard services Monday through Friday. The City reserves the right
to adjust the guards’ assignment/hours, as needed, to better serve internal and external customers.
Below are the duties for this post:
• Perform roving patrols of parking structure interior levels, stairwells, elevators and
exterior.
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
• Provide patrons with direction to areas within the Civic Center, as needed.
• Mitigate various issues that arise between Superblock and O.C. Courthouse parking
structures that serve City Hall/Ross Annex.
• As needed, escort staff or visitors to parking locations upon request if available. (More
common during dark hours)
• Report building exterior safety concerns, as necessary:
1. Daily/Evening- Verify and report parking garage and Civic Center lighting deficiencies.
2. Daily/Evening- Verify and report parking garage elevator deficiencies.
3. Evening- Verify City Hall/Annex exterior doors are locked after normal business hours.
4. As Needed- Maintain that stairwell access to City Hall courtyard is not obstructed for visitor
access.
5. As Needed- Advise Parks, Recreation and Community Services Agency management of
civic center deficiencies between City Hall and parking structures.
City Hall, Council Meeting, Ross Annex, Superblock and O.C. Court Parking Shift Coverage:
7 Security Guards and 1 Supervisor
6am to 2pm Monday through Friday (3 Security Guards)
8am to 5pm Monday through Friday (1 Security Guard and 1 Supervisor)
2pm to 10pm Monday through Friday (3 Security Guards)
2 Security Guards assigned to work City Council Meetings
530pm to 11pm
Holiday Coverage: No security guard coverage is required on these holidays.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide security guard officers to service City Hall Monday through Friday. City Hall
is closed every other Friday and security guard services are not needed on those days. In addition,
provide two security guards for the duration of the regularly scheduled Council Meetings which occur on
the first and third Tuesday of the month. Provide a post management system that includes efficient
mechanisms for tour verification, daily activity reports (DARs), and incident reporting (IR).
EXHIBIT B
Site Hourly Rate
Total Annual
Cost/Site
Total Monthly
Cost/Site
SARTC $28.50
SARTC (2nd Guard)$28.50
SARTC (2nd Guard)$28.50
SARTC ARMED Supervisor $40.00 $521,872 $43,489
Corporate Yard $27.50
$27.50
$27.50 $160,160 $13,347
Santa Ana Library: Supervisor $27.50
$27.50
$27.50 $81,510 $6,793
Newhope Branch Library $27.50
$27.50
$27.50 $81,510 $6,793
Water: Garthe Station $28.50
$28.50
$28.50 $177,840 $14,820
Water: South Station $28.50
$28.50
$28.50 $177,840 $14,820
Santa Ana Work Center $27.50 $57,200 $4,767
Park Patrol
Roving Guard 1 $31.00
Roving Guard 2 $31.00
Roving Guard 3 $31.00
Roving Guard 4 $31.00
Roving ARMED Supervisor $43.00 $1,458,912 $121,576
Birch Park $27.50 $57,200 $4,767
Estimated
LYONS SECURITY SERVICE, INC.
PRICING SHEET
Centennial Park $27.50 $134,420 $11,202
Santiago Park $27.50 $160,160 $13,347
Southwest Senior Center $27.50 $57,200 $4,767
Zoo at Prentice Park $27.50 $120,120 $10,010
City Hall
Guard 1 $28.50
Guard 2 $28.50
Guard 3 $28.50
Guard 4 $28.50
Guard 5 $28.50
Guard 6 $28.50
Guard 7 $28.50
ARMED Supervisor $40.00 $498,160 $41,513