HomeMy WebLinkAboutItem 33 - Agreement with Axon Enterprise, Inc. for Body-Worn Camera Services Police Department
www.santa-ana.org/cd
Item # 33
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
June 21, 2022
TOPIC: Agreement with Axon Enterprise, Inc. for Body-Worn Camera Services
AGENDA TITLE:
Approve a Five-Year Agreement with Axon Enterprise, Inc. in the amount of $5,187,638
for Body-Worn Camera Services (Non-General Fund)
RECOMMENDED ACTION
Authorize the City Manager to execute a five-year agreement with Axon Enterprise, Inc.
to provide body-worn camera equipment and services to the Police Department, in an
amount not to exceed $5,187,638, including a 5% contingency ($247,030), for the period
of July 1, 2022 through June 30, 2027, subject to non-substantive changes approved by
the City Manager and City Attorney.
DISCUSSION
On May 25, 2017, the Santa Ana Police Department entered into a five-year contractual
partnership with Axon Enterprise, Inc. (formerly Taser, Inc.) to implement its first body-
worn camera program. Body-worn cameras (BWCs) serve as a promising tool to improve
law enforcement interactions with the public to provide a visual and audio record of
interactions with our community. On September 1, 2017, the program went live with 200
cameras assigned to frontline personnel, which included patrol officers, motor officers,
and specialized details (gangs and directed patrols). After going live, the Police
Department quickly became a regional leader in the BWC industry and various agencies
conducted site visits for program guidance and training. Our BWC program was part of a
national conference as a model agency for other agencies to follow.
During the term of the current agreement, the BWC program has expanded to meet the
demands of organizational growth and frontline applications, emerging technologies, and
laws that have impacted the overall use of BWCs. The program has made a significant
impact in meeting the demands of contemporary policing. The presence of BWCs help
strengthen accountability and transparency, and can assist in de-escalating conflicts,
resulting in more constructive encounters between the police and our community.
The agreement with Axon has developed into a strong partnership that has provided
Agreement with Axon Enterprise, Inc. for Body-Worn Camera Services
June 21, 2022
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growth and guidance in program development, policy considerations, unlimited technical
support, and hardware and software considerations to meet the specific needs of the
Santa Ana Police Department. Our contractual partnership with Axon expires on June 30,
2022. Renewing the contract with Axon as a sole source provider will allow the
Department to continue with the current infrastructure in place to support Axon technology
for deployment consistency, continued device pairing with Taser (current Tasers are
made by Axon) and BWC activation, and is supported by current policies, procedures,
practices, and regional consistency with allied agencies.
The Police Department proposes to continue the partnership with Axon and enter into a
five-year partnership agreement beginning July 1, 2022 and ending June 30, 2027 for a
total five-year agreement amount not to exceed $5,187,638. The agreement includes an
additional 48 BWCs and an additional 50 user licenses. In addition to the added hardware
(BWCs and docking stations) and user licenses, the program will see a significant
improvement in software applications such as the following: signal sidearm (pairing an
officer's firearm with the assigned BWC), Axon Performance (a new feature that monitors
proper BWC activation and certain unacceptable language), Redaction Assistant,
Dictation Assistant (new dictation technology that will assist personnel in completing
reports, which will impact frontline overtime), and Virtual Training.
Benefits to the community include the following:
Continued transparency
Virtual training for de-escalation in mental health and use-of-force options
Enhance community trust
Reduced civil liability
Overtime cost savings with Dictation Assistant
Decreased officer stress
Immediate sharing capabilities
Streamlining of court and evidence process
ENVIRONMENTAL IMPACT
There is no environmental impact associated with this action.
FISCAL IMPACT
Funds in the amount of $5,187,638 will be available in FY 2022-23 upon City Council
adoption of the FY 2022-23 annual budget, and budgeted in future fiscal year budgets for
anticipated expenditure as follows:
Agreement with Axon Enterprise, Inc. for Body-Worn Camera Services
June 21, 2022
Page 3
2
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Fiscal
Year
Accounting Unit
– Account No.
Fund
Description
Accounting Unit –
Account No. Description Amount
FY 22-23 01214010-66511 Cannabis
Fund
Police Enforcement
Services, Computer
Software Subscriptions
$1,071,062
FY 23-24 01214010-66511 Cannabis
Fund
Police Enforcement
Services, Computer
Software Subscriptions
$1,029,144
FY 24-25 01214010-66511 Cannabis
Fund
Police Enforcement
Services, Computer
Software Subscriptions
$1,029,144
FY 25-26 01214010-66511 Cannabis
Fund
Police Enforcement
Services, Computer
Software Subscriptions
$1,029,144
FY 26-27 01214010-66511 Cannabis
Fund
Police Enforcement
Services, Computer
Software Subscriptions
$1,029,144
Total $5,187,638
The amounts above include a portion of the five percent contingency each year. Any
unspent contingency will be carried forward to subsequent fiscal years, if needed.
EXHIBIT(S)
1.Agreement with Axon
Submitted By: David Valentin, Police Chief
Approved By: Kristine Ridge, City Manager
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 1 of 23
This Master Services and Purchasing Agreement (“Agreement”) is between Axon Enterprise, Inc., a Delaware corporation
(“Axon”), and the agency listed below or, if no agency is listed below, the agency on the Quote attached hereto
(“Agency”). This Agreement is effective as July 1, 2022 (“Effective Date”). Axon and Agency are each a “Party” and
collectively “Parties”. This Agreement governs Agency’s purchase and use of the Axon Devices and Services detailed in
the Quote Appendix – attached hereto as Exhibit A (“Quote”). It is the intent of the Parties that this Agreement act as a
master agreement governing all subsequent services and purchases provided to Agency for the same Axon Devices and
Services in the Quote, and all such subsequent quotes accepted by Agency shall be also incorporated into this Agreement
by reference as a Quote. The Parties agree as follows:
1.Definitions.
1.1. “Axon Cloud Services” means Axon’s web services for Axon Evidence, Axon Records, Axon Dispatch, and
interactions between Axon Evidence and Axon Devices or Axon client software. Axon Cloud Service excludes
third-party applications, hardware warranties, and my.evidence.com.
1.2. “Axon Device” means all hardware provided by Axon under this Agreement.
1.3. “Quote” means an offer to sell and is only valid for devices and services on the quote at the specified prices.
Any terms within Agency’s purchase order in response to a Quote will be void. Orders are subject to prior credit
approval. Changes in the deployment estimated ship date may change charges in the Quote. Shipping dates
are estimates only. Axon is not responsible for typographical errors in any offer by Axon, and Axon reserves
the right to cancel any orders resulting from such errors.
1.4. “Services” means all services provided by Axon under this Agreement, including software, Axon Cloud
Services, and professional services.
2.Term. This Agreement begins on the July 1, 2022 and continues until: June 30, 2027. (“Term”).
2.1. All subscriptions including Axon Evidence, Axon Fleet, Officer Safety Plans, Technology Assurance Plans, and
TASER 7 plans begin on the date stated in the Quote. Each subscription term ends upon completion of the
subscription stated in the Quote (“Subscription Term”).
2.2. New devices and services may require additional terms. Axon will not authorize services until Axon receives a
signed Quote or accepts a purchase order, whichever is first.
3.Payment. Axon invoices upon shipment, or on the date specified within the invoicing plan in the Quote. Payment is
due net 30 days from the invoice date. Payment obligations are non-cancelable. Unless otherwise prohibited by law,
Agency will pay interest on all past-due sums at the lower of one-and-a-half percent (1.5%) per month or the highest
rate allowed by law. Agency will pay invoices without setoff, deduction, or withholding. If Axon sends a past due
account to collections, Agency is responsible for collection and attorneys ’ fees.
Agency agrees to pay, and Axon agrees to accept as total payment for its services for Agency, the rates and charges
identified in Exhibit A. The total amount to be expended during the term of this Agreement shall not exceed
$5,187,638. This amount includes a 5% contingency amount of $247,030 for services provided at the sole discretion
of Agency.
4.Taxes. Agency is responsible for sales and other taxes associated with the order unless Agency provides Axon a
valid tax exemption certificate.
5.Shipping. Axon may make partial shipments and ship Axon Devices from multiple locations. All shipments are EXW
(Incoterms 2020) via common carrier. Title and risk of loss pass to Agency upon Axon ’s delivery to the common
carrier. Agency is responsible for any shipping charges in the Quote.
6.Returns. All sales are final. Axon does not allow refunds or exchanges, except warranty returns or as provided by
state or federal law.
7.Warranty.
7.1. Limited Warranty; Disclaimer. Axon warrants that Axon-manufactured Devices are free from defects in
workmanship and materials for one (1) year from the date of Agency’s receipt, except Signal Sidearm and
Axon-manufactured accessories, which Axon warrants for thirty (30) months and ninety (90) days, respectively,
from the date of Agency’s receipt. Used conducted energy weapon (“CEW”) cartridges are deemed to have
operated properly. Extended warranties run from the expiration of the one (1) year hardware warranty through
the extended warranty term. All software and Axon Cloud Services are provided "AS IS," without any
warranty of any kind, either express or implied, including without limitation the implied warranties of
merchantability, fitness for a particular purpose and non-infringement. Axon Devices, software, and
services that are not manufactured, published or performed by Axon (“Third-Party Products”) are not
covered by Axon’s warranty and are only subject to the warranties of the third-party provider or
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40 Exhibit 1
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 2 of 23
manufacturer.
7.2. Claims. If Axon receives a valid warranty claim for an Axon-manufactured Device during the warranty term,
Axon’s sole responsibility is to repair or replace the Axon -manufactured Device with the same or like Axon-
manufactured Device, at Axon’s option. A replacement Axon-manufactured Device will be new or like new.
Axon will warrant the replacement Axon-manufactured Device for the longer of :(a) the remaining warranty of
the original Axon Manufactured Device or (b) ninety (90) days from the date of repair or replacement.
7.2.1. If Agency exchanges a device or part, the replacement item becomes Agency’s property, and the
replaced item becomes Axon’s property. Before delivering an Axon-manufactured Device for service,
Agency must upload Axon-manufactured Device data to Axon Evidence or download it and retain a
copy. Axon is not responsible for any loss of software, data, or other information contained in storage
media or any part of the Axon-manufactured Device sent to Axon for service.
7.3. Spare Axon Devices. At Axon's reasonable discretion, Axon may provide Agency a predetermined number of
spare Axon Devices as detailed in the Quote (“Spare Axon Devices”). Spare Axon Devices are intended to
replace broken or non-functioning units while Agency submits the broken or non-functioning units, through
Axon’s warranty return process. Axon will repair or replace the unit with a replacement Axon Device. Title and
risk of loss for all Spare Axon Devices shall pass to Agency in accordance with shipping terms under Section
5. Axon assumes no liability or obligation in the event Agency does not utilize Spare Axon Devices for the
intended purpose.
7.4. Limitations. Axon’s warranty excludes damage related to: (a) failure to follow Axon Device use instructions;
(b) Axon Devices used with equipment not manufactured or recommended by Axon; (c) abuse, misuse, or
intentional damage to Axon Device; (d) force majeure; (e) Axon Devices repaired or modified by persons other
than Axon without Axon’s written permission; or (f) Axon Devices with a defaced or removed serial number.
Axon’s warranty will be void if Agency resells Axon Devices.
7.4.1. To the extent permitted by law, the above warranties and remedies are exclusive. Axon disclaims all
other warranties, remedies, and conditions, whether oral, written, statutory, or implied. If statutory or
implied warranties cannot be lawfully disclaimed, then such warranties are limited to the duration of
the warranty described above and by the provisions in this Agreement.
7.4.2. Axon’s cumulative liability to any Party for any loss or damage resulting from any claim, demand, or
action arising out of or relating to any Axon Device or Service will not exceed the purchase price paid
to Axon for the Axon Device, or if for Services, the amount paid for such Services over the 12 months
preceding the claim.
7.5. Online Support Platforms. Use of Axon's online support platforms (e.g., Axon Academy and MyAxon) is
governed by the Axon Online Support Platforms Terms of Use Appendix available at www.axon.com/sales-
terms-and-conditions.
7.6. Third-Party Software and Services. Use of software or services other than those provided by Axon is
governed by the terms, if any, entered into between Agency and the respective third-party provider, including,
without limitation, the terms applicable to such software or services located at www.axon.com/sales-terms-
and-conditions, if any.
7.7. Axon Aid. Upon mutual agreement between Axon and Agency, Axon may provide certain products and
services to Agency, as a charitable donation under the Axon Aid program. In such event, Agency expressly
waives and releases any and all claims, now known or hereafter known, against Axon, and its officers, directors,
employees, agents, contractors, affiliates, successors, and assigns (collectively, "Releasees"), including but
not limited to, on account of injury, death, property damage, or loss of data, arising out of or attributable to the
Axon Aid program whether arising out of the negligence of Axon or any Releasees or otherwise. Agency agrees
not to make or bring any such claim against Axon or any other Releasee, and forever release and discharge
Axon and all other Releasees from liability under such claims. Agency expressly allows Axon to publicly
announce its participation in Axon Aid and use its name in marketing materials. Axon may terminate the Axon
Aid program without cause immediately upon notice to the Agency.
8. Statement of Work. Certain Axon Devices and Services, including Axon Interview Room, Axon Channel Services,
and Axon Fleet, may require a Statement of Work that details Axon’s Service deliverables (“SOW”). In the event Axon
provides an SOW to Agency, Axon is only responsible to perform Services described in the SOW. Additional services
are deemed out of scope. The Parties must document scope changes , consistent with and in furtherance of the
products and services detailed in this Agreement and Exhibit A, in a written and signed change order. Changes may
require an equitable adjustment in fees or schedule. The SOW is incorporated into this Agreement by reference.
Revisions to the Scope of Work or services detailed in Exhibit A, which were not contemplated by this Agrement, and
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 3 of 23
any increase to the total costs detailed in Exhibit A, are subject to amendment which will require approval by the City
Council for the City of Santa Ana.
9. Axon Device Warnings. See www.axon.com/legal for the most current Axon Device warnings.
10. Design Changes. Axon may make design changes to any Axon Device or Service without notifying Agency or making
the same change to Axon Devices and Services previously purchased by Agency.
11. Bundled Offerings. Some offerings in bundled offerings may not be generally available at the time of Agency ’s
purchase. Axon will not provide a refund, credit, or additional discount beyond what is in the Quote due to a delay of
availability or Agency’s election not to utilize any portion of an Axon bundle.
12. Insurance.
Axon shall procure and maintain for the duration of the contract insurance against claims for security breaches, system
failures, injuries to persons, damages to software, or damages to property (including computer equipment) which
may arise from or in connection with the performance of the work hereunder by the Vendor, its agents,
representatives, or employees. Vendor shall procure and maintain for the duration of the contract insurance claims
arising out of their services and including, but not limited to loss, damage, theft or other misuse of data, infringement of
intellectual property, invasion of privacy and breach of data.
MINIMUM SCOPE AND LIMIT OF INSURANCE
Coverage shall be at least as broad as:
1. Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering CGL on an
“occurrence” basis, including products and completed operations, property damage, bodily injury and
personal & advertising injury with limits no less than $1,000,000 per occurrence. If a general aggregate limit
applies, either the general aggregate limit shall apply separately to this project/location (ISO CG 25 03 or 25
04) or the general aggregate limit shall be twice the required occurrence limit.
2. Automobile Liability: Insurance Services Office Form Number CA 0001 covering, Code 1 (any auto), or if
Consultant has no owned autos, Code 8 (hired) and 9 (non- owned), with limit no less than $1,000,000 per
accident for bodily injury and property damage.
3. Workers’ Compensation insurance as required by the State of California, with Statutory Limits, and
Employer’s Liability Insurance with limit of no less than $1,000,000 per accident for bodily injury or disease.
4. Cyber Liability Insurance, with limits not less than $2,000,000 per occurrence or claim, $2,000,000
aggregate. Coverage shall be sufficiently broad to respond to the duties and obligations as is undertaken by
Vendor in this agreement and shall include, but not be limited to, claims involving security breach, system
failure, data recovery, business interruption, cyber extortion, social engineering, infringement of intellectual
property, including but not limited to infringement of copyright, trademark, trade dress, invasion of privacy
violations, information theft, damage to or destruction of electronic information, release of private information,
and alteration of electronic information. The policy shall provide coverage for breach response costs,
regulatory fines and penalties as well as credit monitoring expenses.
Technology Professional Liability Errors & Omissions
Technology Professional Liability Errors and Omissions Insurance appropriate to the Consultant’s
profession and work hereunder, with limits not less than $2,000,000 per occurrence. Coverage shall be sufficiently
broad to respond to the duties and obligations as is undertaken by the Vendor in this agreement and shall include,
but not be limited to, claims involving security breach, system failure, data recovery, business interruption, cyber
extortion, social engineering, infringement of intellectual property, including but not limited to infringement of
copyright, trademark, trade dress, invasion of privacy violations, information theft, damage to or destruction of
electronic information, release of private information, and alteration of electronic information. The policy shall
provide coverage for breach response costs, regulatory fines and penalties as well as credit monitoring expenses.
a. The Policy shall include, or be endorsed to include, property damage liability coverage for damage
to, alteration of, loss of, or destruction of electronic data and/or information “property” of the Agency
in the care, custody, or control of the Vendor. If not covered under the Vendor’s liability policy, such
“property” coverage of the Agency may be endorsed onto the Vendor’s Cyber Liability Policy as
covered property as follows:
If the Vendor maintains broader coverage and/or higher limits than the minimums shown above, the Entity
requires and shall be entitled to the broader coverage and/or the higher limits maintained by the contractor. Any
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 4 of 23
available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be
available to the Entity.
Other Insurance Provisions
The insurance policies are to contain, or be endorsed to contain, the following provisions:
Additional Insured Status
Agency, its officers, officials, employees, and volunteers are to be covered as additional insureds on the CGL policy with
respect to liability arising out of work or operations performed by or on behalf of the Vendor including materials, parts,
or equipment furnished in connection with such work or operations. General liability coverage can be provided in the
form of an endorsement to the Consultant’s insurance (at least as broad as ISO Form CG 20 10 11 85 or both CG
20 10, CG 20 26, CG 20 33, or CG 20 38; and CG 20 37 forms if later revisions used).
Please note, if there is an insured vs. insured exclusion on the vendor’s policy, carefully review with the vendor and their
insurance carrier on whether being added as an additional insured onto the vendor’s policy removes your
organization’s ability to file suit against the vendor and draw upon the policy should final adjudication in a lawsuit state
that the vendor shall pay damages to your organization.
Primary Coverage
For any claims related to this contract, the Vendor’s insurance coverage shall be primary. Coverage for commercial
liability shall be at least as broad as ISO CG 20 01 04 13 as respects the Entity, its officers, officials, employees, and
volunteers. Any insurance or self -insurance maintained by the Entity, its officers, officials, employees, or volunteers
shall be excess of the Vendor’s insurance and shall not contribute with it.
Notice of Cancellation
Each insurance policy required above shall state that coverage shall not be canceled, except with notice to the Entity.
Waiver of Subrogation
Vendor hereby grants to Entity a waiver of any right to subrogation which any insurer of said Vendor may acquire
against the Entity by virtue of the payment of any loss under such insurance. Vendor agrees to obtain any
endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of
whether or not the Entity has received a waiver of subrogation endorsement from the insurer.
Self-Insured Retentions
Self-insured retentions must be declared to and approved by the Entity. The Entity may require the Vendor
to provide proof of ability to pay losses and related investigations, claim administration, and defense
expenses within the retention. The policy language shall provide, or be endorsed to provide, that the
self-insured retention may be satisfied by either the named insured or Entity.
Acceptability of Insurers
Insurance is to be placed with insurers authorized to conduct business in the state with a current A.M. Best’s rating of
no less than A-:VII, unless otherwise acceptable to the Entity.
Claims Made Policies
If any of the required policies provide coverage on a claims-made basis:
1. The Retroactive Date must be shown and must be before the date of the contract or the beginning of contract
work.
2. Insurance must be maintained and evidence of insurance must be provided for at least five (5) years after
completion of the contract of work.
3. If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a
Retroactive Date prior to the contract effective date, the Vendor must purchase “extended reporting” coverage
for a minimum of five (5) years after completion of contract work.
Verification of Coverage
Vendor shall furnish the Entity with original Certificates of Insurance including all required amendatory endorsements
(or copies of the applicable policy language effecting coverage required by this clause) and a copy of the Declarations
and Endorsement Page of the CGL policy listing all policy endorsements to the Entity before work begins. However,
failure to obtain the required documents prior to the work beginning shall not waive the Vendor’s obligation to provide
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 5 of 23
them. The Entity reserves the right to require complete, certified copies of all required insurance policies, including
endorsements required by these specifications, at any time.
Subcontractors
Vendor shall require and verify that all subcontractors maintain insurance meeting all the requirements stated herein,
and Vendor shall ensure that Entity is an additional insured on insurance required from subcontractors.
Special Risks or Circumstances
Entity reserves the right to modify these requirements, including limits, based on the nature of the risk, prior
experience, insurer, coverage, or other special circumstances.
13. IP Rights. Axon owns and reserves all right, title, and interest in Axon-manufactured Devices and Services and
suggestions to Axon, including all related intellectual property rights. Agency will not cause any Axon proprietary rights
to be violated.
14. IP Indemnification. Axon will indemnify Agency Indemnitees against all claims, losses, and reasonable expenses
from any third-party claim alleging that the use of Axon-manufactured Devices or Services infringes or
misappropriates the third-party’s intellectual property rights. Agency must promptly provide Axon with written notice
of such claim, tender to Axon the defense or settlement of such claim at Axon’s expense and cooperate fully with
Axon in the defense or settlement of such claim. Axon’s IP indemnification obligations do not apply to claims based
on: (a) modification of Axon-manufactured Devices or Services by Agency or a third-party not approved by Axon; (b)
use of Axon-manufactured Devices and Services in combination with hardware or services not approved by Axon; (c)
use of Axon Devices and Services other than as permitted in this Agreement; or (d) use of Axon software that is not
the most current release provided by Axon.
15. Agency Responsibilities. Agency is responsible for: (a) Agency’s use of Axon Devices; (b) breach of this Agreement
or violation of applicable law by Agency or an Agency end user; and (c) a dispute between Agency and a third-party
over Agency’s use of Axon Devices.
16. Termination.
16.1. For Breach. A Party may terminate this Agreement by providing (thirty) 30 days written notice of the breach to
the other Party, and the breach remains uncured at the end of thirty (30) days. If Agency terminates this
Agreement due to Axon’s uncured breach, Axon will refund prepaid amounts on a prorated basis based on the
effective date of termination.
16.2. By Agency. If sufficient funds are not appropriated or otherwise legally available to pay the fees, Agency may
terminate this Agreement. Agency will deliver notice of termination under this section as soon as reasonably
practicable.
16.3. Effect of Termination. Upon termination of this Agreement, Agency’s rights immediately terminate. Agency
remains responsible for all fees incurred before the effective date of ter mination. If Agency purchases Axon
Devices for less than the manufacturer’s suggested retail price (“MSRP”) and this Agreement terminates before
the end of the Term, Axon will invoice Agency the difference between the MSRP for Axon Devices received,
including any Spare Axon Devices, and amounts paid towards those Axon Devices. Only if terminating for non-
appropriation, Agency may return Axon Devices to Axon within 30 days of termination. MSRP is the standalone
price of the individual Axon Device at the time of sale. For bundled Axon Devices, MSRP is the standalone
price of all individual components.
17. Confidentiality. “Confidential Information” means nonpublic information designated as confidential or, given the
nature of the information or circumstances surrounding disclosure, should reasonably be understood to be
confidential. Each Party will take reasonable measures to avoid disclosure, dissemination, or unauthorized use of the
other Party’s Confidential Information. Unless required by law, neither Party will disclose the other Party’s Confidential
Information during the Term of the Agreement and for (five) 5 years thereafter. To the extent permissible by law, Axon
pricing is Confidential Information and competition sensitive. If Agency receives a public records request to disclose
Axon Confidential Information, to the extent allowed by law, Agency will make a good faith effort to provide notice to
Axon before disclosure. Axon may publicly announce information related to this Agreement.
18. General.
18.1. Force Majeure. Neither Party will be liable for any delay or failure to perform due to a cause beyond a Party’s
reasonable control.
18.2. Independent Contractors. The Parties are independent contractors. Neither Party has the authority to bind
the other. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or
employment relationship between the Parties.
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 6 of 23
18.3. Third-Party Beneficiaries. There are no third-party beneficiaries under this Agreement.
18.4. Non-Discrimination. Neither Party nor its employees will discriminate against any person based on race;
religion; creed; color; sex; gender identity and expression; pregnancy; childbirth; breastfeeding; medical
conditions related to pregnancy, childbirth, or breastfeeding; sexual orientation; marit al status; age; national
origin; ancestry; genetic information; disability; veteran status; or any class protected by local, state, or federal
law.
18.5. Export Compliance. Each Party will comply with all import and export control laws and regulations.
18.6. Assignment. Neither Party may assign this Agreement without the other Party’s prior written consent. Axon
may assign this Agreement, its rights, or obligations without consent: (a) to an affiliate or subsidiary; or (b) for
purposes of financing, merger, acquisition, corporate reorganization, or sale of all or substantially all its assets.
This Agreement is binding upon the Parties respective successors and assigns.
18.7. Waiver. No waiver or delay by either Party in exercising any right under this Agreement constitutes a waiver
of that right.
18.8. Severability. If a court of competent jurisdiction holds any portion of this Agreement invalid or unenforceable,
the remaining portions of this Agreement will remain in effect.
18.9. Survival. The following sections will survive termination: Payment, Warranty, Axon Device Warnings,
Indemnification, IP Rights, and Agency Responsibilities.
18.10. Governing Law . The laws of the state where Agency is physically located, without reference to conflict of law
rules, govern this Agreement and any dispute arising from it. The United Nations Convention for the
International Sale of Goods does not apply to this Agreement.
18.11. Notices. All notices must be in English. Notices posted on Agency’s Axon Evidence site are effective upon
posting. Notices by email are effective on the sent date of the email. Notices by personal delivery are effective
immediately. Contact information for notices are provided below:
Axon: Axon Enterprise, Inc. Agency: City of Santa Ana
Attn: Legal Attn: Clerk of the Council
17800 N. 85th Street 20 Civic Center Plz
Scottsdale, Arizona 85255 Santa Ana, CA 92701-4058
legal@axon.com Email: CityClerk@santa-ana.org
With Copy to: Santa Ana Police Department
Attn: Chief of Police
60 Civic Center Plaza
Santa Ana, CA 92701
18.12 Entire Agreement. This Agreement, including the Exhibits, Appendices and any SOW(s), represents the entire
agreement between the Parties. This Agreement supersedes all prior agreements or understandings, whether
written or verbal, regarding the subject matter of this Agreement. This Agreement may only be modified or
amended in a writing signed by the Parties.
18.13 Background Check Requirements: Agency may request and Axon shall provide to Agency proof of
background screening and national security clearances and vetting for Axon personnel supporting Axon services
detailed in this Agreement. The Parties understand that the final responsibility for maintaining the security and
confidentiality of criminal justice information maintained by Agency, subject to the services pro vided by Axon, rests
with the individual agency head and access to the screening and clearances performed by Axon are subject to Agency
review. If Agency determines Axon personnel background and national security clearances do not comport or comply
with the law, Axon shall coordinate and provide to Agency all information necessary to allow Agency can conduct
background security screening of Axon personnel, at Agency’s expense.
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 7 of 23
Each Party, by and through its respective representative authorized to execute this Agreement, has duly executed and
delivered this Agreement as of the date of signature.
AXON: AGENCY:
Axon Enterprise, Inc. City of Santa Ana
Signature:
Signature:
Name: Name:
Title:
Title:
Date:
Date:
ATTEST:
_______________________
DAISY GOMEZ
Clerk of the Council
RECOMMENDED FOR APPROVAL:
________________________
David Valentin
Chief of Police
APPROVED AS TO FORM:
SONIA R. CARVALHO
City Attorney
By: _______________________
Tamara Bogosian
Senior Assistant City Attorney
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
VP, Assoc. General Counsel
6/7/2022 | 5:53 PM MST
Bobby Driscoll
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 8 of 23
Axon Cloud Services Terms of Use Appendix
1. Definitions.
1.1. “Agency Content” is data uploaded into, ingested by, or created in Axon Cloud Services within Agency’s
tenant, including media or multimedia uploaded into Axon Cloud Services by Agency. Agency Content includes
Evidence but excludes Non-Content Data.
1.2. “Evidence” is media or multimedia uploaded into Axon Evidence as 'evidence' by an Agency. Evidence is a
subset of Agency Content.
1.3. “Non-Content Data” is data, configuration, and usage information about Agency’s Axon Cloud Services tenant,
Axon Devices and client software, and users that is transmitted or generated when using Axon Devices. Non-
Content Data includes data about users captured during account management and customer support activities.
Non-Content Data does not include Agency Content.
1.4. “Personal Data” means any information relating to an identified or identifiable natural person. An identifiable
natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such
as a name, an identification number, location data, an online identifier or to one or more factors specific to the
physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
2. Access. Upon Axon granting Agency a subscription to Axon Cloud Services, Agency may access and u se Axon
Cloud Services to store and manage Agency Content. Agency may not exceed more end users than the Quote
specifies. Axon Air requires an Axon Evidence subscription for each drone operator. For Axon Evidence Lite, Agency
may access and use Axon Evidence only to store and manage TASER CEW and TASER CAM data (“TASER Data”).
Agency may not upload non-TASER Data to Axon Evidence Lite.
3. Agency Owns Agency Content. Agency controls and owns all right, title, and interest in Agency Content. Except as
outlined herein, Axon obtains no interest in Agency Content, and Agency Content is not considered to be Axon’s
business records. Agency is solely responsible for uploading, sharing, managing, and deleting Agency Content. Axon
will only have access to Agency Content for the limited purposes set forth herein. Agency agrees to allow Axon access
to Agency Content to: (a) perform troubleshooting, maintenance, or diagnostic screenings; and (b) enforce this
Agreement or policies governing use of the Axon products.
4. Security. Axon will implement commercially reasonable and appropriate measures to secure Agency Content against
accidental or unlawful loss, access or disclosure. Axon will maintain a comprehensive information security program
to protect Axon Cloud Services and Agency Content including logical, physical access, vulnerability, risk, and
configuration management; incident monitoring and response; encryption of uploaded digital evidence; security
education; and data protection. Axon agrees to the Federal Bureau of Investigation Criminal Justice Information
Services Security Addendum.
5. Agency Responsibilities. Agency is responsible for: (a) ensuring Agency owns Agency Content; (b) ensuring no
Agency Content or Agency end user’s use of Agency Content or Axon Cloud Services violates this Agreement or
applicable laws; and (c) maintaining necessary computer equipment and Internet connections for use of Axon Cloud
Services. If Agency becomes aware of any violation of this Agreement by an end user, Agency will immediately
terminate that end user’s access to Axon Cloud Services.
5.1. Agency will also maintain the security of end usernames and passwords and security and access by end users
to Agency Content. Agency is responsible for ensuring the configuration and utilization of Axon Cloud Services
meet applicable Agency regulation and standards. Agency may not sell, transfer, or sublicense access to any
other entity or person. Agency shall contact Axon immediately if an unauthorized party may be using Agency’s
account or Agency Content, or if account information is lost or stolen.
5.2. To the extent Agency uses the Axon Cloud Services to interact with YouTube®, such use may be governed by
the YouTube Terms of Service, available at https://www.youtube.com/static?template=terms.
6. Privacy. Agency’s use of Axon Cloud Services is subject to the Axon Cloud Services Privacy Policy, a current version
of which is available at https://www.axon.com/legal/cloud-services-privacy-policy. Agency agrees to allow Axon
access to Non-Content Data from Agency to: (a) perform troubleshooting, maintenance, or diagnostic screenings; (b)
provide, develop, improve, and support current and future Axon products and related services; and (c) enforce this
Agreement or policies governing the use of Axon products.
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 9 of 23
7. Axon Body 3 Wi-Fi Positioning. Axon Body 3 cameras offer a feature to enhance location services where
GPS/GNSS signals may not be available, for instance, within buildings or underground. Agency administrators can
manage their choice to use this service within the administrative features of Axon Cloud Services. If Agency chooses
to use this service, Axon must also enable the usage of the feature for Agency’s Axon Cloud Services tenant. Agency
will not see this option with Axon Cloud Services unless Axon has enabled Wi-Fi Positioning for Agency’s Axon Cloud
Services tenant. When Wi-Fi Positioning is enabled by both Axon and Agency, Non-Content and Personal Data will
be sent to Skyhook Holdings, Inc. (“Skyhook”) to facilitate the Wi-Fi Positioning functionality. Data controlled by
Skyhook is outside the scope of the Axon Cloud Services Privacy Policy and is subject to the Skyhook Services
Privacy Policy.
8. Storage. For Axon Unlimited Device Storage subscriptions, Agency may store unlimited data in Agency's Axon
Evidence account only if data originates from Axon Capture or the applicable Axon Device. Axon may charge Agency
additional fees for exceeding purchased storage amounts. Axon may place Agency Content that Agency has not
viewed or accessed for 6 months into archival storage. Agency Content in archival storage will not have immediate
availability and may take up to 24 hours to access.
9. Location of Storage. Axon may transfer Agency Content to third-party subcontractors for storage. Axon will
determine the locations of data centers for storage of Agency Content. For United States agencies, Axon will ensure
all Agency Content stored in Axon Cloud Services remains within the United States. Ownership of Agency Content
remains with Agency.
10. Suspension. Axon may temporarily suspend Agency’s or any end user’s right to access or use any portion or all of
Axon Cloud Services immediately upon notice, if Agency or end user’s use of or registration for Axon Cloud Services
may (a) pose a security risk to Axon Cloud Services or any third-party; (b) adversely impact Axon Cloud Services ,
the systems, or content of any other customer; (c) subject Axon, Axon’s affiliates, or any third -party to liability; or (d)
be fraudulent. Agency remains responsible for all fees incurred through sus pension. Axon will not delete Agency
Content because of suspension, except as specified in this Agreement.
11. Axon Cloud Services Warranty. Axon disclaims any warranties or responsibility for data corruption or errors before
Agency uploads data to Axon Cloud Services.
12. Axon Records. Axon Records is the software-as-a-service product that is generally available at the time Agency
purchases an OSP 7 bundle. During Agency’s Axon Records Subscription Term, if any, Agency will be entitled to
receive Axon’s Update and Upgrade releases on an if-and-when available basis.
12.1. The Axon Records Subscription Term will end upon the completion of the Axon Records Subscription as
documented in the Quote, or if purchased as part of an OSP 7 bundle, upon comp letion of the OSP 7 Term
(“Axon Records Subscription”)
12.2. An “Update” is a generally available release of Axon Records that Axon makes available from time to time. An
“Upgrade” includes: (i) new versions of Axon Records that enhance features and functionality, as solely
determined by Axon; and/or (ii) new versions of Axon Records that provide additional features or perform
additional functions. Upgrades exclude new products that Axon introduces and markets as distinct products
or applications.
12.3. New or additional Axon products and applications, as well as any Axon professional services needed to
configure Axon Records, are not included. If Agency purchases Axon Records as part of a bundled offering,
the Axon Record subscription begins on the later of the (1) start date of that bundled offering, or (2) date Axon
provisions Axon Records to Agency.
12.4. Users of Axon Records at the agency may upload files to entities (incidents, reports, cases, etc) in Axon
Records with no limit to the number of files and amount of storage. Notwithstanding the f oregoing, Axon may
limit usage should the Agency exceed an average rate of 100 GB per user per year of uploaded files. Axon
will not bill for overages.
13. Axon Cloud Services Restrictions. Agency and Agency end users, (including employees, contractors, agents,
officers, volunteers, and directors), may not, or may not attempt to:
13.1. copy, modify, tamper with, repair, or create derivative works of any part of Axon Cloud Services;
13.2. reverse engineer, disassemble, or decompile Axon Cloud Services or apply any process to derive any source
code included in Axon Cloud Services, or allow others to do the same;
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Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 10 of 23
13.3. access or use Axon Cloud Services with the intent to gain unauthorized access, avoid incurring fees or
exceeding usage limits or quotas;
13.4. use trade secret information contained in Axon Cloud Services, except as expressly permitted in this
Agreement;
13.5. access Axon Cloud Services to build a competitive device or service or copy any featu res, functions, or
graphics of Axon Cloud Services;
13.6. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark
notices) of Axon’s or Axon’s licensors on or within Axon Cloud Services; or
13.7. use Axon Cloud Services to store or transmit infringing, libelous, or other unlawful or tortious material; to store
or transmit material in violation of third-party privacy rights; or to store or transmit malicious code.
14. After Termination. Axon will not delete Agency Content for one-hundred and eighty (180) days following termination.
There will be no functionality of Axon Cloud Services during these 180 days other than the ability to retrieve Agency
Content. Agency will not incur additional fees if Agency downloads Agency Content from Axon Cloud Services during
this time. Axon has no obligation to maintain or provide Agency Content after these 180-days and will thereafter,
unless legally prohibited, delete all Agency Content. Upon request, Axon will provide written proof that Axon
successfully deleted and fully removed all Agency Content from Axon Cloud Services.
15. Post-Termination Assistance. Axon will provide Agency with the same post-termination data retrieval assistance
that Axon generally makes available to all customers. Requests for Axon to provide additional assistance in
downloading or transferring Agency Content, including requests for Axon’s data egress service, will result in additional
fees and Axon will not warrant or guarantee data integrity or readability in the external system.
16. U.S. Government Rights. If Agency is a U.S. Federal department or using Axon Cloud Services on behalf of a
U.S. Federal department, Axon Cloud Services is provided as a “commercial item,” “commercial computer software,”
“commercial computer software documentation,” and “technical data”, as defined in the Federal Acquisition
Regulation and Defense Federal Acquisition Regulation Supplement. If Agency is using Axon Cloud Services on
behalf of the U.S. Government and these terms fail to meet the U.S. Government’s needs or are inconsistent in any
respect with federal law, Agency will immediately discontinue use of Axon Cloud Services.
17. Survival. Upon any termination of this Agreement, the following sections in this Appendix will survive: Agency Owns
Agency Content, Privacy, Storage, Axon Cloud Services Warranty, and Axon Cloud Services Restrictions.
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 11 of 23
Axon Customer Experience Improvement Program Appendix
1. Axon Customer Experience Improvement Program (ACEIP). The ACEIP is designed to accelerate Axon’s
development of technology, such as building and supporting automated features, to ultimately increase safety within
communities and drive efficiency in public safety. To this end, subject to the limitations on Axon as described below,
Axon, where allowed by law, may make limited use of Agency Content from all of its customers, to provide, develop,
improve, and support current and future Axon products (collectively, “ACEIP Purposes”). However, at all times, Axon
will comply with its obligations pursuant to the Axon Cloud Services Terms of Use Appendix to maintain a
comprehensive data security program, (including compliance with the CJIS Security Policy for Criminal Justice
Information), privacy program, and data governance policy, including high industry standards of de-identifying
Personal Data, to enforce its security and privacy obligations for the ACEIP. ACEIP has 2 tiers of participation, Tier
1 and Tier 2. By default, Agency will be a participant in ACEIP Tier 1. If Agency does not want to participate in ACEIP
Tier 1, Agency can revoke its consent at any time. If Agency wants to participate in Tier 2, as detailed below, Agency
can check the ACEIP Tier 2 box below. If Agency does not want to participate in ACEIP Tier 2, Agency should leave
box unchecked. At any time, Agency may revoke its consent to ACEIP Tier 1, Tier 2, or both Tiers.
2. ACEIP Tier 1.
2.1. When Axon uses Agency Content for the ACEIP Purposes, Axon will extract from Agency Content and may
store separately copies of certain segments or elements of the Agency Content (collectively, “ACEIP
Content”). When extracting ACEIP Content, Axon will use commercially reasonable efforts to aggregate,
transform or de-identify Agency Content so that the extracted ACEIP Content is no longer reasonably
capable of being associated with, or could reasonably be linked directly or indirectly to a particular
individual (“Privacy Preserving Technique(s)”). For illustrative purposes, some examples are described
in footnote 11. For clarity, ACEIP Content will still be linked indirectly, with an attribution, to the Agency
from which it was extracted. This attribution will be stored separately from the data itself, but is necessary
for and will be solely used to enable Axon to identify and delete all ACEIP Content upon Agency request.
Once de-identified, ACEIP Content may then be further modified, analyzed, and used to create derivative
works. At any time, Agency may revoke the consent granted herein to Axon to access and use Agency
Content for ACEIP Purposes. Within 30 days of receiving the Agency’s request, Axon will no longer
access or use Agency Content for ACEIP Purposes and will delete any and all ACEIP Content. Axon will
also delete any derivative works which may reasonably be capable of being associated with, or could
reasonably be linked directly or indirectly to Agency. In addition, if Axon uses Agency Content for the
ACEIP Purposes, upon request, Axon will make available to Agency a list of the specific type of Agency
Content being used to generate ACEIP Content, the purpose of such use, and the retention, privacy
preserving extraction technique, and relevant data protection practices applicable to the Agency Content
or ACEIP Content (“Use Case”). From time to time, Axon may develop and deploy new Use Cases. At
least 30 days prior to authorizing the deployment of any new Use Case, Axon will provide Agency notice
(by updating the list of Use Case at https://www.axon.com/aceip and providing Agency with a mechanism
to obtain notice of that update or another commercially reasonable method to Agency designated contact)
(“New Use Case”).
2.2. Expiration of ACEIP Tier 1. Agency consent granted herein, will expire upon termination of the
Agreement. In accordance with section 1.1.1, within thirty (30) days of receiving the Agency’s request,
Axon will no longer access or use Agency Content for ACEIP Purposes and will delete ACEIP Cont ent.
Axon will also delete any derivative works which may reasonably be capable of being associated with, or
could reasonably be linked directly or indirectly to Agency.
3. ACEIP Tier 2. In addition to ACEIP Tier 1, if Agency wants to help further improve Axon’s services, Agency may
choose to participate in Tier 2 of the ACEIP. ACEIP Tier 2 grants Axon certain additional rights to use Agency
1 For example; (a) when extracting specific text to improve automated transcription capabilities, text that could be used to di rectly identify
a particular individual would not be extracted, and extracted text would be disassociated from identifying metadata of any speakers, and
the extracted text would be split into individual words and aggregated with other data sources (including publicly available data) to
remove any reasonable ability to link any specifi c text directly or indirectly back to a particular individual; (b) when extracting license
plate data to improve Automated License Plate Recognition (ALPR) capabilities, individual license plate characters would be e xtracted
and disassociated from each other so a complete plate could not be reconstituted, and all association to other elements of the source
video, such as the vehicle, location, time, and the surrounding environment would also be removed; (c) when extracting audio of potential
acoustic events (such as glass breaking or gun shots), very short segments (<1 second) of audio that only contains the likely acoustic
events would be extracted and all human utterances would be removed.
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 12 of 23
Content, in addition to those set forth in Tier 1 above, without the guaranteed deployment of a Privacy
Preserving Technique to enable product development, improvement, and support that cannot be accomplished
with aggregated, transformed or de-identified data.
☐ Check this box if Agency wants to help further improve Axon’s services by participating in ACEIP Tier 2 in addition to
Tier 1. Axon will not enroll Agency into ACEIP Tier 2 until Axon and Agency agree to terms in writing providing for such
participation in ACEIP Tier 2.
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 13 of 23
Professional Services Appendix
If any of the Professional Services specified below are included on the Quote, this Appendix applies.
1. Utilization of Services. Agency must use professional services as outlined in the Quote and this Appendix within
six (6) months of the Effective Date.
2. Axon Full Service (Axon Full Service). Axon Full Service includes advance remote project planning and
configuration support and up to four (4) consecutive days of on-site service and a professional services manager
to work with Agency to assess Agency’s deployment and determine which on-site services are appropriate. If
Agency requires more than 4 consecutive on-site days, Agency must purchase additional days. Axon Full
Service options include:
System set up and configuration
Instructor-led setup of Axon View on smartphones (if applicable)
Configure categories and custom roles based on Agency need
Register cameras to Agency domain
Troubleshoot IT issues with Axon Evidence and Axon Dock (“Dock”) access
One on-site session included
Dock configuration
Work with Agency to decide the ideal location of Docks and set configurations on Dock
Authenticate Dock with Axon Evidence using admin credentials from Agency
On-site assistance, not to include physical mounting of docks
Best practice implementation planning session
Provide considerations for the establishment of video policy and system operations best practices based
on Axon’s observations with other agencies
Discuss the importance of entering metadata in the field for organization purposes and other best practice
for digital data management
Provide referrals of other agencies using the Axon camera devices and Axon Evidence
Recommend rollout plan based on review of shift schedules
System Admin and troubleshooting training sessions
Step-by-step explanation and assistance for Agency’s configuration of security, roles & permissions, categories &
retention, and other specific settings for Axon Evidence
Axon instructor training (Train the Trainer)
Training for Agency’s in-house instructors who can support Agency’s Axon camera and Axon Evidence training
needs after Axon has fulfilled its contractual on-site obligations
Evidence sharing training
Tailored workflow instruction for Investigative Units on sharing Cases and Evidence with local prosecuting
agencies
End user go-live training and support sessions
Assistance with device set up and configuration
Training on device use, Axon Evidence, and Evidence Sync
Implementation document packet
Axon Evidence administrator guides, camera implementation guides, network setup guide, sample policies, and
categories & roles guide
Post go-live review
3. Body-Worn Camera Starter Service (Axon Starter). Axon Starter includes advance remote project planning
and configuration support and one day of on-site Services and a professional services manager to work closely
with Agency to assess Agency’s deployment and determine which Services are appropriate. If Agency requires
more than one (1) day of on-site Services, Agency must purchase additional on-site Services. The Axon Starter
options include:
System set up and configuration (Remote Support)
Instructor-led setup of Axon View on smartphones (if applicable)
Configure categories & custom roles based on Agency need
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Master Services and Purchasing Agreement for Agency
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Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 14 of 23
Troubleshoot IT issues with Axon Evidence and Axon Dock (“Dock”) access
Dock configuration
Work with Agency to decide the ideal location of Dock setup and set configurations on Dock
Authenticate Dock with Axon Evidence using “Administrator” credentials from Agency
Does not include physical mounting of docks
Axon instructor training (Train the Trainer)
Training for Agency’s in-house instructors who can support Agency’s Axon camera and Axon Evidence training
needs after Axon’s has fulfilled its contracted on-site obligations
End user go-live training and support sessions
Assistance with device set up and configuration
Training on device use, Axon Evidence, and Evidence Sync
Implementation document packet
Axon Evidence administrator guides, camera implementation guides, network setup guide, sample policies, and
categories & roles guide
4. Body-Worn Camera Virtual 1-Day Service (Axon Virtual). Axon Virtual includes all items in the BWC Starter
Service Package, except one day of on-site services.
5. CEW Services Packages. CEW Services Packages are detailed below:
System set up and configuration
Configure Axon Evidence categories & custom roles based on Agency need.
Troubleshoot IT issues with Axon Evidence.
Register users and assign roles in Axon Evidence.
For the CEW Full Service Package: On-site assistance included
For the CEW Starter Package: Virtual assistance included
Dedicated Project Manager
Assignment of specific Axon representative for all aspects of planning the rollout (Project Manager). Ideally, Project
Manager will be assigned to Agency 4–6 weeks before rollout
Best practice implementation planning session to include:
Provide considerations for the establishment of CEW policy and system operations best practices based
on Axon’s observations with other agencies
Discuss the importance of entering metadata and best practices for digital data management
Provide referrals to other agencies using TASER CEWs and Axon Evidence
For the CEW Full Service Package: On-site assistance included
For the CEW Starter Package: Virtual assistance included
System Admin and troubleshooting training sessions
On-site sessions providing a step-by-step explanation and assistance for Agency’s configuration of security, roles
& permissions, categories & retention, and other specific settings for Axon Evidence
Axon Evidence Instructor training
Provide training on the Axon Evidence to educate instructors who can support Agency’s subsequent Axon
Evidence training needs.
For the CEW Full Service Package: Training for up to 3 individuals at Agency
For the CEW Starter Package: Training for up to 1 individual at Agency
TASER CEW inspection and device assignment
Axon’s on-site professional services team will perform functions check on all new TASER CEW Smart weapons
and assign them to a user on Axon Evidence.
Post go-live review
For the CEW Full Service Package: On-site assistance included.
For the CEW Starter Package: Virtual assistance included.
6. Smart Weapon Transition Service. The Smart Weapon Transition Service includes:
Archival of CEW Firing Logs
Axon’s on-site professional services team will upload CEW firing logs to Axon Evidence from all TASER CEW
Smart Weapons that Agency is replacing with newer Smart Weapon models.
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Department: Legal
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Release Date: 3/10/2022 Page 15 of 23
Return of Old Weapons
Axon’s on-site professional service team will ship all old weapons back to Axon’s headquarters.
Axon will provide Agency with a Certificate of Destruction
*Note: CEW Full Service packages for TASER 7 include Smart Weapon Transition Service instead of 1-Day Device
Specific Instructor Course.
7. Signal Sidearm Installation Service. If Agency purchases Signal Sidearm Installation Service, Axon will provide
one (1) day of on-site Services and one (1) professional services manager and will cover the installation of up
100 Signal Sidearm devices per package purchased. Agency is responsible for providing an appropriate work
area and ensuring all holsters that will have Signal Sidearm installed onto them are available on the agreed-
upon installation date(s). Installation includes:
Removal of existing connection screws that affix a holster to a holster mount
Proper placement of the Signal Sidearm Mounting Plate between the holster and the mount
Reattachment of the holster to the mount using appropriate screws
Functional testing of Signal Sidearm device
8. Out of Scope Services. Axon is only responsible to perform the professional services described in the Quote and this
Appendix. The Parties must document scope changes, consistent with and in furtherance of the services detailed in
this Agreement and Exhibit A, in a written and signed change order. Changes may require an equitable adjustment
in fees or schedule. The SOW is incorporated into this Agreement by reference. Revisions to the Scope of Work or
services detailed in Exhibit A, which were not contemplated by this Agreement, and any increase to the total costs
detailed in Exhibit A, are subject to amendment which will require approval by the City Council for the City of Santa
Ana.
9. Delivery of Services. Axon personnel will work Monday through Friday, 8:30 a.m. to 5:30 p.m., except holidays.
Axon will perform all on-site tasks over a consecutive timeframe. Axon will not charge Agency travel time by
Axon personnel to Agency premises as work hours.
10. Access Computer Systems to Perform Services. Agency authorizes Axon to access relevant Agency
computers and networks, solely for performing the Services. Axon will work to identify as soon as reasonably
practicable resources and information Axon expects to use and will provide an initial itemized list to Agency.
Agency is responsible for and assumes the risk of any problems, delays, losses, claims, or expenses resulting
from the content, accuracy, completeness, and consistency of all data, materials, and information supplied by
Agency.
11. Site Preparation. Axon will provide a hardcopy or digital copy of current user documentation for the Axon
Devices (“User Documentation”). User Documentation will include all required environmental specifications
for the professional Services and Axon Devices to operate per the Axon Device User Documentation. Before
installation of Axon Devices (whether performed by Agency or Axon), Agency must prepare the location(s)
where Axon Devices are to be installed (“Installation Site”) per the environmental specifications in the Axon
Device User Documentation. Following installation, Agency must maintain the Installation Site per the
environmental specifications. If Axon modifies Axon Device User Documentation for any Axon Devices under
this Agreement, Axon will provide the update to Agency when Axon generally releases it
12. Acceptance. When Axon completes professional Services, Axon will present an acceptance form (“Acceptance
Form”) to Agency. Agency will sign the Acceptance Form acknowledging completion. If Agency reasonably
believes Axon did not complete the professional Services in substantial conformance with this Agreement,
Agency must notify Axon in writing of the specific reasons for rejection within seven (7) calendar days from
delivery of the Acceptance Form. Axon will address the issues and re-present the Acceptance Form for
signature. If Axon does not receive the signed Acceptance Form or written notification of reasons for rejection
within 7 calendar days of delivery of the Acceptance Form, Axon will deem Agency to have accepted the
professional Services.
13. Agency Network. For work performed by Axon transiting or making use of Agency’s network, Agency is solely
responsible for maintenance and functionality of the network. In no event will Axon be liable for loss, damage,
or corruption of Agency’s network from any cause.
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Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 16 of 23
Technology Assurance Plan Appendix
If Technology Assurance Plan (“TAP”) or a bundle including TAP is on the Quote, this appendix applies.
1. TAP Warranty. The TAP warranty is an extended warranty that starts at the end of the 1-year hardware limited
warranty.
2. Officer Safety Plan. If Agency purchases an Officer Safety Plan (“OSP”), Agency will receive the deliverables
detailed in the Quote. Agency must accept delivery of the TASER CEW and accessories as soon as available from
Axon.
3. OSP 7 Term. OSP 7 begins on the date specified in the Quote (“OSP 7 Term”).
4. TAP BWC Upgrade. If Agency has no outstanding payment obligations and purchased TAP, Axon will provide Agency
a new Axon body-worn camera (“BWC Upgrade”) as scheduled in the Quote. If Agency purchased TAP Axon will
provide a BWC Upgrade that is the same or like Axon Device, at Axon’s option. Axon makes no guarantee the BWC
Upgrade will utilize the same accessories or Axon Dock.
5. TAP Dock Upgrade. If Agency has no outstanding payment obligations and purchased TAP, Axon will provide Agency
a new Axon Dock as scheduled in the Quote (“Dock Upgrade”). Accessories associated with any Dock Upgrades
are subject to change at Axon discretion. Dock Upgrades will only include a new Axon Dock bay configuration unless
a new Axon Dock core is required for BWC compatibility. If Agency originally purchased a single-bay Axon Dock, the
Dock Upgrade will be a single-bay Axon Dock model that is the same or like Axon Device, at Axon’s option. If Agency
originally purchased a multi-bay Axon Dock, the Dock Upgrade will be a multi-bay Axon Dock that is the same or like
Axon Device, at Axon’s option.
6. Upgrade Delay. Axon may ship the BWC and Dock Upgrades as scheduled in the Quote without prior confirmation
from Agency unless the Parties agree in writing otherwise at least ninety (90) days in advance. Axon may ship the
final BWC and Dock Upgrade as scheduled in the Quote sixty (60) days before the end of the Subscription Term
without prior confirmation from Agency.
7. Upgrade Change. If Agency wants to change Axon Device models for the offered BWC or Dock Upg rade, Agency
must pay the price difference between the MSRP for the offered BWC or Dock Upgrade and the MSRP for the model
desired. If the model Agency desires has an MSRP less than the MSRP of the offered BWC Upgrade or Dock
Upgrade, Axon will not provide a refund. The MSRP is the MSRP in effect at the time of the upgrade.
8. Return of Original Axon Device. Within thirty (30) days of receiving a BWC or Dock Upgrade, Agency must return
the original Axon Devices to Axon or destroy the Axon Devices and provide a certificate of destruction to Axon
including serial numbers for the destroyed Axon Devices. If Agency does not return or destroy the Axon Devices,
Axon will deactivate the serial numbers for the Axon Devices received by Agency.
9. Termination. If Agency’s payment for TAP, OSP, or Axon Evidence is more than thirty (30) days past due, Axon may
terminate TAP or OSP. Once TAP or OSP terminates for any reason:
9.1. TAP and OSP coverage terminate as of the date of termination and no refunds will be given.
9.2. Axon will not and has no obligation to provide the Upgrade Models.
9.3. Agency must make any missed payments due to the termination before Agency may purchase any future TAP
or OSP.
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 17 of 23
Axon Auto-Tagging Appendix
If Auto-Tagging is included on the Quote, this Appendix applies.
1. Scope. Axon Auto-Tagging consists of the development of a module to allow Axon Evidence to interact with Agency’s
Computer-Aided Dispatch (“CAD”) or Records Management Systems (“RMS”). This allows end users to auto-
populate Axon video meta-data with a case ID, category, and location-based on data maintained in Agency’s CAD or
RMS.
2. Support. For thirty (30) days after completing Auto-Tagging Services, Axon will provide up to five (5) hours of remote
support at no additional charge. Axon will provide free support due to a change in Axon Evidence, so long as long
as Agency maintains an Axon Evidence and Auto-Tagging subscription. Axon will not provide support if a change
is required because Agency changes its CAD or RMS.
3. Changes. Axon is only responsible to perform the Services in this Appendix. Any additional Services are out of
scope. The Parties must document scope changes in a written and signed change order. Changes may require
an equitable adjustment in fees or schedule.
4. Agency Responsibilities. Axon’s performance of Auto-Tagging Services requires Agency to:
4.1. Make available relevant systems, including Agency’s current CAD or RMS, for assessment by Axon
(including remote access if possible);
4.2. Make required modifications, upgrades or alterations to Agency’s hardware, facilities, systems and
networks related to Axon’s performance of Auto-Tagging Services;
4.3. Provide access to the premises where Axon is performing Auto-Tagging Services, subject to Agency
safety and security restrictions, and allow Axon to enter and exit the premises with laptops and materials
needed to perform Auto-Tagging Services;
4.4. Provide all infrastructure and software information (TCP/IP addresses, node names, network
configuration) necessary for Axon to provide Auto-Tagging Services;
4.5. Promptly install and implement any software updates provided by Axon;
4.6. Ensure that all appropriate data backups are performed;
4.7. Provide assistance, participation, and approvals in testing Auto-Tagging Services;
4.8. Provide Axon with remote access to Agency’s Axon Evidence account when required;
4.9. Notify Axon of any network or machine maintenance that may impact the performance of the module at
Agency; and
4.10. Ensure reasonable availability of knowledgeable staff and personnel to provide timely, accurate, complete,
and up-to-date documentation and information to Axon.
5. Access to Systems. Agency authorizes Axon to access Agency’s relevant computers, network systems, and
CAD or RMS solely for performing Auto-Tagging Services. Axon will work diligently to identify as soon as
reasonably practicable resources and information Axon expects to use and will provide an initial list to Agency.
Agency is responsible for and assumes the risk of any problems, delays, losses, claims, or expenses resulting
from the content, accuracy, completeness, and consistency of all data, materials, and information supplied by
Agency.
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 18 of 23
Axon Respond Appendix
This Axon Respond Appendix applies to both Axon Respond and Axon Respond Plus, if either is included on the Quote.
1. Axon Respond Subscription Term. If Agency purchases Axon Respond as part of a bundled offering, the Axon
Respond subscription begins on the later of the (1) start date of that bundled offering, or (2) date Axon provisions
Axon Respond to Agency. If Agency purchases Axon Respond as a standalone, the Axon Respond subscription
begins the later of the (1) date Axon provisions Axon Respond to Agency, or (2) first day of the month following the
Effective Date. The Axon Respond subscription term will end upon the completion of the Axon Evidence
Subscription associated with Axon Respond.
2. Scope of Axon Respond. The scope of Axon Respond is to assist Agency with real-time situational awareness
during critical incidents to improve officer safety, effectiveness, and awareness. In the event Agency uses Axon
Respond outside this scope, Axon may initiate good-faith discussions with Agency on upgrading Agency’s Axon
Respond to better meet Agency’s needs.
3. Axon Body 3 LTE Requirements. Axon Respond is only available and usable with an LTE enabled body-worn
camera. Axon is not liable if Agency utilizes the LTE device outside of the coverage area or if the LTE carrier is
unavailable. LTE coverage is only available in the United States, including any U.S. ter ritories. Axon may utilize
a carrier of Axon’s choice to provide LTE service. Axon may change LTE carriers during the Term without
Agency’s consent.
4. Axon Fleet 3 LTE Requirements. Axon Respond is only available and usable with a Fleet 3 system configured
with LTE modem and service. Agency is responsible for providing LTE service for the modem. Coverage and
availability of LTE service is subject to Agency’s LTE carrier.
5. Axon Respond Service Limitations. Agency acknowledges that LTE service is made available only within the
operating range of the networks. Service may be temporarily refused, interrupted, or limited because of: (a) facilities
limitations; (b) transmission limitations caused by atmospheric, terrain, other natural or artificial conditions adversely
affecting transmission, weak batteries, system overcapacity, movement outside a service area or gaps in coverage
in a service area and other causes reasonably outside of the carrier’s control such as intentional or negligent acts of
third parties that damage or impair the network or disrupt service; or (c) equipment modifications, upgrades,
relocations, repairs, and other similar activities necessary for the proper or improved operation of service.
5.1. With regard to Axon Body 3, Partner networks are made available as -is and the carrier makes no
warranties or representations as to the availability or quality of roaming service provided by carrier
partners, and the carrier will not be liable in any capacity for any errors, outages, or failures of carrier
partner networks. Agency expressly understands and agrees that it has no contractual relationship
whatsoever with the underlying wireless service provider or its affiliates or contractors and Agency is not
a third-party beneficiary of any agreement between Axon and the underlying carrier.
6. Termination. Upon termination of this Agreement, or if Agency stops paying for Axon Respond or bundles that
include Axon Respond, Axon will end Axon Respond services, including any Axon-provided LTE service.
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 19 of 23
Add-on Services Appendix
This Appendix applies if Axon Citizen for Communities, Axon Redaction Assistant, and/or Axon Performance are included
on the Quote.
1. Subscription Term. If Agency purchases Axon Citizen for Communities, Axon Redaction Assistant, or Axon
Performance as part of OSP 7, the subscription begins on the later of the (1) start date of the OSP 7 Term, or
(2) date Axon provisions Axon Citizen for Communities, Axon Redaction Assistant, or Axon Performan ce to
Agency.
1.1. If Agency purchases Axon Citizen for Communities, Axon Redaction Assistant, or Axon Performance as
a standalone, the subscription begins the later of the (1) date Axon provisions Axon Citizen for
Communities, Axon Redaction Assistant, or Axon Performance to Agency, or (2) first day of the month
following the Effective Date.
1.2. The subscription term will end upon the completion of the Axon Evidence Subscription associated with the add-
on.
2. Axon Citizen Storage. For Axon Citizen, Agency may store an unlimited amount of data submitted through the
public portal (“Portal Content”), within Agency’s Axon Evidence instance. The post-termination provisions
outlined in the Axon Cloud Services Terms of Use Appendix also apply to Portal Content.
3. Performance Auto-Tagging Data. In order to provide some features of Axon Performance to Agency, Axon will
need to store call for service data from Agency’s CAD or RMS.
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 20 of 23
Axon Auto-Transcribe Appendix
This Appendix applies if Axon Auto-Transcribe is included on the Quote.
1. Subscription Term. If Agency purchases Axon Auto-Transcribe as part of a bundle or Axon Cloud Services
subscription, the subscription begins on the later of the (1) start date of the bundle or Axon Cloud Services
license term, or (2) date Axon provisions Axon Auto-Transcribe to Agency. If Agency purchases Axon Auto-
Transcribe minutes as a standalone, the subscription begins on the date Axon provisions Axon Auto -Transcribe
to Agency.
1.1. If Agency cancels Auto-Transcribe services, any amounts owed by the Parties will be based on the amount of
time passed under the annual subscription, rather than on the number of minutes used, regardless of usage.
2. Auto-Transcribe A-La-Carte Minutes. Upon Axon granting Agency a set number of minutes, Agency may utilize
Axon Auto-Transcribe, subject to the number of minutes allowed on the Quote. Agency will not have the ability
to roll over unused minutes to future Auto-Transcribe terms. Axon may charge Agency additional fees for
exceeding the number of purchased minutes. Axon Auto-Transcribe minutes expire one year after being
provisioned to Agency by Axon.
3. Axon Unlimited Transcribe. Upon Axon granting Agency an Unlimited Transcribe subscription to Axo n Auto-
Transcribe, Agency may utilize Axon Auto-Transcribe with no limit on the number of minutes. Unlimited
Transcribe includes automatic transcription of all Axon BWC and Axon Capture footage. With regard to Axon
Interview Room, Axon Fleet, Axon Citizen, or third-party transcription, transcription must be requested on
demand. Notwithstanding the foregoing, Axon may limit usage after 5,000 minutes per user per month for
multiple months in a row. Axon will not bill for overages.
4. Warranty. Axon disclaims all warranties, express or implied, for Axon Auto-Transcribe.
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 21 of 23
Axon Virtual Reality Content Terms of Use Appendix
If Virtual Reality is included on the Quote, this Appendix applies.
1. Term. The Quote will detail the products and license duration, as applicable, of the goods, services, and software,
and contents thereof, provided by Axon to Agency related to virtual reality (collectively, “Virtual Reality Media”).
2. Headsets. Agency may purchase additional virtual reality headsets from Axon. In the event Agency decides to
purchase additional virtual reality headsets for use with Virtual Reality Media, Agency must purchase those headsets
from Axon.
3. License Restrictions. All licenses will immediately terminate if Agency does not comply with any term of this
Agreement. If Agency utilizes more users than stated in this Agreement, Agency must purchase additional Virtual
Reality Media licenses from Axon. Agency may not use Virtual Reality Media for any purpose other than as expressly
permitted by this Agreement. Agency may not:
3.1. modify, tamper with, repair, or otherwise create derivative works of Virtual Reality Media;
3.2. reverse engineer, disassemble, or decompile Virtual Reality Media or apply any process to derive the source
code of Virtual Reality Media, or allow others to do the same;
3.3. copy Virtual Reality Media in whole or part, except as expressly permitted in this Agreement;
3.4. use trade secret information contained in Virtual Reality Media;
3.5. resell, rent, loan or sublicense Virtual Reality Media;
3.6. access Virtual Reality Media to build a competitive device or service or copy any features, functions, or graphics
of Virtual Reality Media; or
3.7. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark
notices) of Axon or Axon’s licensors on or within Virtual Reality Media or any copies of Virtual Reality Media.
4. Privacy. Agency’s use of the Virtual Reality Media is subject to the Axon Virtual Reality Privacy Policy, a current
version of which is available at https://www.axon.com/legal/axon-virtual-reality-privacy-policy.
5. Termination. Axon may terminate Agency’s license immediately for Agency’s failure to comply with any of the terms
in this Agreement.
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 22 of 23
Axon Channel Services Appendix
This Appendix applies if Agency purchases Axon Channel Service, as set forth on the Quote.
1. Definitions.
1.1. “Axon Digital Evidence Management System” means Axon Evidence or Axon Commander, as specified in
the attached Channel Services Statement of Work.
1.2. “Active Channel” means a third-party system that is continuously communicating with an Axon Digital
Evidence Management System.
1.3. “Inactive Channel” means a third-party system that will have a one-time communication to an Axon Digital
Evidence Management System.
2. Scope. Agency currently has a third-party system or data repository from which Agency desires to share data with
Axon Digital Evidence Management. Axon will facilitate the transfer of Agency’s third-party data into an Axon Digital
Evidence Management System or the transfer of Agency data out of an Axon Digital Evidence Management System
as defined in the Channel Services Statement of Work (“Channel Services SOW”). Channel Services will not delete
any Agency Content. Agency is responsible for verifying all necessary data is migrated correctly and retained per
Agency policy.
3. Purpose and Use. Agency is responsible for verifying Agency has the right to share data from and provide access
to third-party system as it relates to the Services described in this Appendix and the Channel Services SOW. For
Active Channels, Agency is responsible for any changes to a third-party system that may affect the functionality of
the channel service. Any additional work required for the continuation of the Service may require additional fees. An
Axon Field Engineer may require access to Agency’s network and systems to perform the Services described in the
Channel Services SOW. Agency is responsible for facilitating this access per all laws and policies applicable to
Agency.
4. Project Management. Axon will assign a Project Manager to work closely with Agency’s project manager and project
team members and will be responsible for completing the tasks required to meet all contract deliverables on time and
budget.
5. Warranty. Axon warrants that it will perform the Channel Services in a good and workmanlike manner.
6. Monitoring. Axon may monitor Agency’s use of Channel Services to ensure quality, improve Axon devices and
services, prepare invoices based on the total amount of data migrated, and verify compliance with this Agreement.
Agency agrees not to interfere with such monitoring or obscure from Axon Agency’s use of channel services.
7. Agency’s Responsibilities. Axon’s successful performance of the Channel Services requires Agency:
7.1. Make available its relevant systems for assessment by Axon (including making these systems available to
Axon via remote access);
7.2. Provide access to the building facilities and where Axon is to perform the Channel Services, subject to safety
and security restrictions imposed by the Agency (including providing security passes or other necessary
documentation to Axon representatives performing the Channel Services permitting them to enter and exit
Agency premises with laptop personal computers and any other materials needed to perform the Channel
Services);
7.3. Provide all necessary infrastructure and software information (TCP/IP addresses, node names, and network
configuration) for Axon to provide the Channel Services;
7.4. Ensure all appropriate data backups are performed;
7.5. Provide Axon with remote access to the Agency’s network and third-party systems when required for Axon to
perform the Channel Services;
7.6. Notify Axon of any network or machine maintenance that may impact the performance of the Channel Services;
and
7.7. Ensure the reasonable availability by phone or email of knowledgeable staff, personnel, system administrato rs,
and operators to provide timely, accurate, complete, and up-to-date documentation and information to Axon
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement for Agency
Department: Legal
Version: 14.0
Release Date: 3/10/2022 Page 23 of 23
(these contacts are to provide background information and clarification of information required to perform the
Channel Services).
DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40
Page 1 Q-384912-44692.098CN
Q-384912-44692.098CN
Issued: 05/10/2022
Quote Expiration: 06/30/2022
Estimated Contract Start Date: 07/01/2022
Account Number: 105857
Payment Terms: N30
Delivery Method: Fedex - Ground
SHIP TO BILL TO SALES REPRESENTATIVE PRIMARY CONTACT
Delivery;Invoice;Other-60 Civic Center Plz M-88 Santa Ana Police Dept - CA Chris Neubeck Sergio Enriquez
60 Civic Center Plz M-88 20 Civic Center Plz Phone: +1 6027080074 Phone: (714) 245-8020
Santa Ana, CA 92701-4060 Santa Ana, CA 92701-4058 Email: cneubeck@axon.com Email: senriquez@santa-ana.org
USA USA Fax: (480) 658-0629 Fax: (714) 245-8606
Email:
Quote Summary Discount Summary
Program Length 60 Months Average Savings Per Year $304,767.44
TOTAL COST $4,780,802.00
ESTIMATED TOTAL W/ TAX $4,940,607.54 TOTAL SAVINGS $1,523,837.20
Payment Summary
Date Subtotal Tax Total
Jul 2022 $985,394.04 $34,665.22 $1,020,059.26
Jul 2023 $948,851.99 $31,285.08 $980,137.07
Jul 2024 $948,851.99 $31,285.08 $980,137.07
Jul 2025 $948,851.99 $31,285.08 $980,137.07
Jul 2026 $948,851.99 $31,285.08 $980,137.07
Total $4,780,802.00 $159,805.54 $4,940,607.54
Axon Enterprise, Inc.
17800 N 85th St.
Scottsdale, Arizona 85255
United States
VAT: 86-0741227
Domestic: (800) 978-2737
International: +1.800.978.2737
EXHIBIT A
Page 2 Q-384912-44692.098CN
Quote List Price:$6,304,639.20
Quote Subtotal:$4,780,802.00
Pricing
All deliverables are detailed in Delivery Schedules section lower in proposal
Item Description Term Qty List Price Net Price Subtotal Tax Total
2022 UNLIMITED 7+ PREMIUM BUNDLE
73746 PROFESSIONAL EVIDENCE.COM LICENSE 60m 369 $2,340.00 $1,851.85 $683,333.52 $0.00 $683,333.52
73687 EVIDENCE.COM VIEWER LICENSE 60m 3 $300.00 $237.42 $712.25 $0.00 $712.25
100198 AXON VR CONTROLLER KIT - WARRANTY 60m 5 $373.80 $295.82 $1,479.11 $0.00 $1,479.11
22197 TASER 7 VR CARTRIDGE, CLOSE-QUARTERS (12-
DEGREE)10 $90.00 $71.23 $712.25 $65.90 $778.15
22196 TASER 7 VR CARTRIDGE, STANDOFF (3.5-DEGREE)10 $90.00 $71.23 $712.25 $65.90 $778.15
20297 SAMSUNG S7+ TABLET CASE FOR VR SIMULATOR 5 $60.00 $47.48 $237.42 $21.95 $259.37
20296 SAMSUNG S7+ TABLET FOR VR SIMULATOR 5 $1,000.00 $791.39 $3,956.95 $366.00 $4,322.95
20298 VR-ENABLED GLOCK 19 CONTROLLER 5 $750.00 $593.54 $2,967.71 $274.50 $3,242.21
20188 VR CONTROLLER KIT PELICAN CASE 5 $200.00 $158.28 $791.39 $73.20 $864.59
100165 UNLIMITED 3RD-PARTY STORAGE 60m 369 $900.00 $712.25 $262,820.58 $24,310.90 $287,131.48
73686 UNLIMITED BWC + CAPTURE STORAGE 60m 369 $1,440.00 $1,139.60 $420,512.93 $0.00 $420,512.93
73688 MULTI-BAY BWC DOCK 2ND REFRESH 47 $1,643.00 $1,300.25 $61,111.92 $5,652.85 $66,764.77
73680 RESPOND DEVICE PLUS LICENSE 60m 369 $1,140.00 $902.18 $332,906.07 $0.00 $332,906.07
73681 AXON RECORDS FULL 60m 369 $1,740.00 $1,377.02 $508,119.79 $0.00 $508,119.79
73618 CITIZEN FOR COMMUNITIES USER LICENSE 60m 369 $540.00 $427.35 $157,692.35 $0.00 $157,692.35
73478 REDACTION ASSISTANT USER LICENSE 60m 369 $540.00 $427.35 $157,692.35 $0.00 $157,692.35
73739 PERFORMANCE LICENSE 60m 369 $540.00 $427.35 $157,692.35 $0.00 $157,692.35
73682 AUTO TAGGING LICENSE 60m 369 $540.00 $427.35 $157,692.35 $0.00 $157,692.35
20370 FULL VR TASER 7 ADD-ON USER ACCESS 60m 369 $1,050.00 $830.96 $306,624.01 $28,362.70 $334,986.71
85760 Auto-Transcribe Unlimited Service 60m 369 $1,200.00 $949.67 $350,427.44 $0.00 $350,427.44
11642 THIRD-PARTY VIDEO SUPPORT LICENSE 60m 369 $540.00 $427.35 $157,692.35 $14,586.55 $172,278.90
80223 INACTIVE CHANNEL ACCESS LICENSE 1 $5,000.00 $3,956.95 $3,956.95 $0.00 $3,956.95
80190 Evidence.com Channel Services 1 $5,000.00 $3,956.95 $3,956.95 $0.00 $3,956.95
79999 AUTO TAGGING / PERFORMANCE IMPLEMENTATION
SERVICE 1 $0.00 $0.00 $0.00 $0.00 $0.00
20378 HTC FOCUS 3 VR HEADSET 15 $1,800.00 $1,424.50 $21,367.53 $1,976.50 $23,344.03
20373 VIRTUAL REALITY HEADSET REFRESH ONE 15 $1,909.00 $1,510.76 $22,661.45 $2,096.20 $24,757.65
100210 VIRTUAL REALITY TABLET REFRESH ONE 5 $1,060.00 $838.87 $4,194.37 $388.00 $4,582.37
75015 SIGNAL SIDEARM KIT 369 $249.00 $197.06 $72,713.69 $6,726.00 $79,439.69
71044 BATTERY, SIGNAL SIDEARM, CR2430 SINGLE PACK 738 $1.00 $0.79 $584.05 $54.00 $638.05
80464 EXT WARRANTY, CAMERA (TAP)60m 369 $700.20 $554.13 $204,474.41 $18,913.90 $223,388.31
80464 EXT WARRANTY, CAMERA (TAP)60m 12 $700.20 $554.13 $6,649.57 $615.10 $7,264.67
73309 AXON CAMERA REFRESH ONE 381 $741.00 $586.42 $223,425.98 $20,666.90 $244,092.88
73310 AXON CAMERA REFRESH TWO 381 $768.00 $607.79 $231,567.01 $21,419.95 $252,986.96
80465 EXT WARRANTY, MULTI-BAY DOCK (TAP)60m 47 $1,260.00 $997.15 $46,866.11 $4,335.10 $51,201.21
73689 MULTI-BAY BWC DOCK 1ST REFRESH 47 $1,585.00 $1,254.35 $58,954.59 $5,453.30 $64,407.89
AB3 Camera Bundle
11507 MOLLE MOUNT, SINGLE, AXON RAPIDLOCK 366 $0.00 $0.00 $0.00 $0.00 $0.00
Page 3 Q-384912-44692.098CN
Item Description Term Qty List Price Net Price Subtotal Tax Total
73202 AXON BODY 3 - NA10 - US - BLK - RAPIDLOCK 332 $699.00 $0.00 $0.00 $0.00 $0.00
11534 USB-C to USB-A CABLE FOR AB3 OR FLEX 2 366 $0.00 $0.00 $0.00 $0.00 $0.00
AB3 Multi Bay Dock Bundle
74210 AXON BODY 3 - 8 BAY DOCK 45 $1,495.00 $0.00 $0.00 $0.00 $0.00
71019 NORTH AMER POWER CORD FOR AB3 8-BAY, AB2 1-BAY /
6-BAY DOCK 45 $0.00 $0.00 $0.00 $0.00 $0.00
AB3 Camera Bundle
11534 USB-C to USB-A CABLE FOR AB3 OR FLEX 2 53 $0.00 $0.00 $0.00 $0.00 $0.00
11507 MOLLE MOUNT, SINGLE, AXON RAPIDLOCK 53 $0.00 $0.00 $0.00 $0.00 $0.00
73202 AXON BODY 3 - NA10 - US - BLK - RAPIDLOCK 48 $699.00 $699.00 $33,552.00 $3,103.56 $36,655.56
73202 AXON BODY 3 - NA10 - US - BLK - RAPIDLOCK 1 $0.00 $0.00 $0.00 $0.00 $0.00
AB3 Multi Bay Dock Bundle
71019 NORTH AMER POWER CORD FOR AB3 8-BAY, AB2 1-BAY /
6-BAY DOCK 2 $0.00 $0.00 $0.00 $0.00 $0.00
74210 AXON BODY 3 - 8 BAY DOCK 2 $1,495.00 $1,495.00 $2,990.00 $276.58 $3,266.58
Individual Items
73746 PROFESSIONAL EVIDENCE.COM LICENSE 60m 50 $2,340.00 $2,340.00 $117,000.00 $0.00 $117,000.00
85144 AXON STARTER 1 $2,750.00 $0.00 $0.00 $0.00 $0.00
85014 AXON 1-DAY SERVICE 1 $2,000.00 $0.00 $0.00 $0.00 $0.00
Total $4,780,802.00 $159,805.54 $4,940,607.54
Page 4 Q-384912-44692.098CN
Delivery Schedule
Hardware
Bundle Item Description QTY Estimated Delivery Date
2022 UNLIMITED 7+ PREMIUM BUNDLE 20188 VR CONTROLLER KIT PELICAN CASE 5 06/01/2022
2022 UNLIMITED 7+ PREMIUM BUNDLE 20296 SAMSUNG S7+ TABLET FOR VR SIMULATOR 5 06/01/2022
2022 UNLIMITED 7+ PREMIUM BUNDLE 20297 SAMSUNG S7+ TABLET CASE FOR VR SIMULATOR 5 06/01/2022
2022 UNLIMITED 7+ PREMIUM BUNDLE 20298 VR-ENABLED GLOCK 19 CONTROLLER 5 06/01/2022
2022 UNLIMITED 7+ PREMIUM BUNDLE 20378 HTC FOCUS 3 VR HEADSET 15 06/01/2022
2022 UNLIMITED 7+ PREMIUM BUNDLE 22196 TASER 7 VR CARTRIDGE, STANDOFF (3.5-DEGREE)10 06/01/2022
2022 UNLIMITED 7+ PREMIUM BUNDLE 22197 TASER 7 VR CARTRIDGE, CLOSE-QUARTERS (12-DEGREE)10 06/01/2022
2022 UNLIMITED 7+ PREMIUM BUNDLE 71044 BATTERY, SIGNAL SIDEARM, CR2430 SINGLE PACK 738 06/01/2022
2022 UNLIMITED 7+ PREMIUM BUNDLE 75015 SIGNAL SIDEARM KIT 369 06/01/2022
AB3 Camera Bundle 11507 MOLLE MOUNT, SINGLE, AXON RAPIDLOCK 366 06/01/2022
AB3 Camera Bundle 11507 MOLLE MOUNT, SINGLE, AXON RAPIDLOCK 53 06/01/2022
AB3 Camera Bundle 11534 USB-C to USB-A CABLE FOR AB3 OR FLEX 2 366 06/01/2022
AB3 Camera Bundle 11534 USB-C to USB-A CABLE FOR AB3 OR FLEX 2 53 06/01/2022
AB3 Camera Bundle 73202 AXON BODY 3 - NA10 - US - BLK - RAPIDLOCK 332 06/01/2022
AB3 Camera Bundle 73202 AXON BODY 3 - NA10 - US - BLK - RAPIDLOCK 1 06/01/2022
AB3 Camera Bundle 73202 AXON BODY 3 - NA10 - US - BLK - RAPIDLOCK 48 06/01/2022
AB3 Multi Bay Dock Bundle 71019 NORTH AMER POWER CORD FOR AB3 8-BAY, AB2 1-BAY / 6-BAY DOCK 45 08/15/2022
AB3 Multi Bay Dock Bundle 71019 NORTH AMER POWER CORD FOR AB3 8-BAY, AB2 1-BAY / 6-BAY DOCK 2 08/15/2022
AB3 Multi Bay Dock Bundle 74210 AXON BODY 3 - 8 BAY DOCK 45 08/15/2022
AB3 Multi Bay Dock Bundle 74210 AXON BODY 3 - 8 BAY DOCK 2 08/15/2022
2022 UNLIMITED 7+ PREMIUM BUNDLE 100210 VIRTUAL REALITY TABLET REFRESH ONE 5 12/01/2025
2022 UNLIMITED 7+ PREMIUM BUNDLE 20373 VIRTUAL REALITY HEADSET REFRESH ONE 15 12/01/2025
2022 UNLIMITED 7+ PREMIUM BUNDLE 73309 AXON CAMERA REFRESH ONE 381 12/01/2025
2022 UNLIMITED 7+ PREMIUM BUNDLE 73689 MULTI-BAY BWC DOCK 1ST REFRESH 47 12/01/2025
2022 UNLIMITED 7+ PREMIUM BUNDLE 73310 AXON CAMERA REFRESH TWO 381 06/01/2027
2022 UNLIMITED 7+ PREMIUM BUNDLE 73688 MULTI-BAY BWC DOCK 2ND REFRESH 47 06/01/2027
Software
Bundle Item Description QTY Estimated Start Date Estimated End Date
2022 UNLIMITED 7+ PREMIUM BUNDLE 100165 UNLIMITED 3RD-PARTY STORAGE 369 07/01/2022 06/30/2027
2022 UNLIMITED 7+ PREMIUM BUNDLE 20370 FULL VR TASER 7 ADD-ON USER ACCESS 369 07/01/2022 06/30/2027
2022 UNLIMITED 7+ PREMIUM BUNDLE 73478 REDACTION ASSISTANT USER LICENSE 369 07/01/2022 06/30/2027
2022 UNLIMITED 7+ PREMIUM BUNDLE 73618 CITIZEN FOR COMMUNITIES USER LICENSE 369 07/01/2022 06/30/2027
2022 UNLIMITED 7+ PREMIUM BUNDLE 73680 RESPOND DEVICE PLUS LICENSE 369 07/01/2022 06/30/2027
2022 UNLIMITED 7+ PREMIUM BUNDLE 73681 AXON RECORDS FULL 369 07/01/2022 06/30/2027
2022 UNLIMITED 7+ PREMIUM BUNDLE 73682 AUTO TAGGING LICENSE 369 07/01/2022 06/30/2027
2022 UNLIMITED 7+ PREMIUM BUNDLE 73686 UNLIMITED BWC + CAPTURE STORAGE 369 07/01/2022 06/30/2027
2022 UNLIMITED 7+ PREMIUM BUNDLE 73687 EVIDENCE.COM VIEWER LICENSE 3 07/01/2022 06/30/2027
2022 UNLIMITED 7+ PREMIUM BUNDLE 73739 PERFORMANCE LICENSE 369 07/01/2022 06/30/2027
2022 UNLIMITED 7+ PREMIUM BUNDLE 73746 PROFESSIONAL EVIDENCE.COM LICENSE 369 07/01/2022 06/30/2027
2022 UNLIMITED 7+ PREMIUM BUNDLE 85760 Auto-Transcribe Unlimited Service 369 07/01/2022 06/30/2027
A la Carte 73746 PROFESSIONAL EVIDENCE.COM LICENSE 50 07/01/2022 06/30/2027
Page 5 Q-384912-44692.098CN
Services
Bundle Item Description QTY
2022 UNLIMITED 7+ PREMIUM BUNDLE 11642 THIRD-PARTY VIDEO SUPPORT LICENSE 369
2022 UNLIMITED 7+ PREMIUM BUNDLE 79999 AUTO TAGGING / PERFORMANCE IMPLEMENTATION SERVICE 1
2022 UNLIMITED 7+ PREMIUM BUNDLE 80190 Evidence.com Channel Services 1
2022 UNLIMITED 7+ PREMIUM BUNDLE 80223 INACTIVE CHANNEL ACCESS LICENSE 1
A la Carte 85014 AXON 1-DAY SERVICE 1
A la Carte 85144 AXON STARTER 1
Warranties
Bundle Item Description QTY Estimated Start Date Estimated End Date
2022 UNLIMITED 7+ PREMIUM BUNDLE 100198 AXON VR CONTROLLER KIT - WARRANTY 5 07/01/2022 06/30/2027
2022 UNLIMITED 7+ PREMIUM BUNDLE 80464 EXT WARRANTY, CAMERA (TAP)369 07/01/2022 06/30/2027
2022 UNLIMITED 7+ PREMIUM BUNDLE 80464 EXT WARRANTY, CAMERA (TAP)12 07/01/2022 06/30/2027
2022 UNLIMITED 7+ PREMIUM BUNDLE 80465 EXT WARRANTY, MULTI-BAY DOCK (TAP)47 07/01/2022 06/30/2027
Page 6 Q-384912-44692.098CN
Payment Details
Jul 2022
Invoice Plan Item Description Qty Subtotal Tax Total
Year 1 - Unlimited7+P 100165 UNLIMITED 3RD-PARTY STORAGE 369 $52,564.10 $4,862.18 $57,426.28
Year 1 - Unlimited7+P 100198 AXON VR CONTROLLER KIT - WARRANTY 5 $295.83 $0.00 $295.83
Year 1 - Unlimited7+P 100210 VIRTUAL REALITY TABLET REFRESH ONE 5 $838.89 $77.60 $916.49
Year 1 - Unlimited7+P 11642 THIRD-PARTY VIDEO SUPPORT LICENSE 369 $31,538.47 $2,917.31 $34,455.78
Year 1 - Unlimited7+P 20188 VR CONTROLLER KIT PELICAN CASE 5 $158.27 $14.64 $172.91
Year 1 - Unlimited7+P 20296 SAMSUNG S7+ TABLET FOR VR SIMULATOR 5 $791.39 $73.20 $864.59
Year 1 - Unlimited7+P 20297 SAMSUNG S7+ TABLET CASE FOR VR SIMULATOR 5 $47.50 $4.39 $51.89
Year 1 - Unlimited7+P 20298 VR-ENABLED GLOCK 19 CONTROLLER 5 $593.55 $54.90 $648.45
Year 1 - Unlimited7+P 20370 FULL VR TASER 7 ADD-ON USER ACCESS 369 $61,324.81 $5,672.54 $66,997.35
Year 1 - Unlimited7+P 20373 VIRTUAL REALITY HEADSET REFRESH ONE 15 $4,532.29 $419.24 $4,951.53
Year 1 - Unlimited7+P 20378 HTC FOCUS 3 VR HEADSET 15 $4,273.49 $395.30 $4,668.79
Year 1 - Unlimited7+P 22196 TASER 7 VR CARTRIDGE, STANDOFF (3.5-DEGREE)10 $142.45 $13.18 $155.63
Year 1 - Unlimited7+P 22197 TASER 7 VR CARTRIDGE, CLOSE-QUARTERS (12-DEGREE)10 $142.45 $13.18 $155.63
Year 1 - Unlimited7+P 71044 BATTERY, SIGNAL SIDEARM, CR2430 SINGLE PACK 738 $116.81 $10.80 $127.61
Year 1 - Unlimited7+P 73309 AXON CAMERA REFRESH ONE 381 $44,685.18 $4,133.38 $48,818.56
Year 1 - Unlimited7+P 73310 AXON CAMERA REFRESH TWO 381 $46,313.41 $4,283.99 $50,597.40
Year 1 - Unlimited7+P 73478 REDACTION ASSISTANT USER LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 1 - Unlimited7+P 73618 CITIZEN FOR COMMUNITIES USER LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 1 - Unlimited7+P 73680 RESPOND DEVICE PLUS LICENSE 369 $66,581.23 $0.00 $66,581.23
Year 1 - Unlimited7+P 73681 AXON RECORDS FULL 369 $101,623.95 $0.00 $101,623.95
Year 1 - Unlimited7+P 73682 AUTO TAGGING LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 1 - Unlimited7+P 73686 UNLIMITED BWC + CAPTURE STORAGE 369 $84,102.57 $0.00 $84,102.57
Year 1 - Unlimited7+P 73687 EVIDENCE.COM VIEWER LICENSE 3 $142.45 $0.00 $142.45
Year 1 - Unlimited7+P 73688 MULTI-BAY BWC DOCK 2ND REFRESH 47 $12,222.40 $1,130.57 $13,352.97
Year 1 - Unlimited7+P 73689 MULTI-BAY BWC DOCK 1ST REFRESH 47 $11,790.91 $1,090.66 $12,881.57
Year 1 - Unlimited7+P 73739 PERFORMANCE LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 1 - Unlimited7+P 73746 PROFESSIONAL EVIDENCE.COM LICENSE 369 $136,666.72 $0.00 $136,666.72
Year 1 - Unlimited7+P 75015 SIGNAL SIDEARM KIT 369 $14,542.73 $1,345.20 $15,887.93
Year 1 - Unlimited7+P 79999 AUTO TAGGING / PERFORMANCE IMPLEMENTATION SERVICE 1 $0.00 $0.00 $0.00
Year 1 - Unlimited7+P 80190 Evidence.com Channel Services 1 $791.39 $0.00 $791.39
Year 1 - Unlimited7+P 80223 INACTIVE CHANNEL ACCESS LICENSE 1 $791.39 $0.00 $791.39
Year 1 - Unlimited7+P 80464 EXT WARRANTY, CAMERA (TAP)369 $40,894.89 $3,782.78 $44,677.67
Year 1 - Unlimited7+P 80464 EXT WARRANTY, CAMERA (TAP)12 $1,329.93 $123.02 $1,452.95
Year 1 - Unlimited7+P 80465 EXT WARRANTY, MULTI-BAY DOCK (TAP)47 $9,373.23 $867.02 $10,240.25
Year 1 - Unlimited7+P 85760 Auto-Transcribe Unlimited Service 369 $70,085.48 $0.00 $70,085.48
Year 1 - Unlimited7+P UnlimAll UNLIMITED BWC + 3RD-PARTY STORAGE 369 $0.00 $0.00 $0.00
Year 1 - Unlimited7+P VRCK VR Controller Kit 5 $0.00 $0.00 $0.00
Invoice Upon Fulfillment 85014 AXON 1-DAY SERVICE 1 $0.00 $0.00 $0.00
Invoice Upon Fulfillment 85144 AXON STARTER 1 $0.00 $0.00 $0.00
Upfront HW 11507 MOLLE MOUNT, SINGLE, AXON RAPIDLOCK 366 $0.00 $0.00 $0.00
Upfront HW 11507 MOLLE MOUNT, SINGLE, AXON RAPIDLOCK 53 $0.00 $0.00 $0.00
Upfront HW 11534 USB-C to USB-A CABLE FOR AB3 OR FLEX 2 366 $0.00 $0.00 $0.00
Upfront HW 11534 USB-C to USB-A CABLE FOR AB3 OR FLEX 2 53 $0.00 $0.00 $0.00
Page 7 Q-384912-44692.098CN
Jul 2022
Invoice Plan Item Description Qty Subtotal Tax Total
Upfront HW 71019 NORTH AMER POWER CORD FOR AB3 8-BAY, AB2 1-BAY / 6-BAY DOCK 45 $0.00 $0.00 $0.00
Upfront HW 71019 NORTH AMER POWER CORD FOR AB3 8-BAY, AB2 1-BAY / 6-BAY DOCK 2 $0.00 $0.00 $0.00
Upfront HW 73202 AXON BODY 3 - NA10 - US - BLK - RAPIDLOCK 332 $0.00 $0.00 $0.00
Upfront HW 73202 AXON BODY 3 - NA10 - US - BLK - RAPIDLOCK 1 $0.00 $0.00 $0.00
Upfront HW 73202 AXON BODY 3 - NA10 - US - BLK - RAPIDLOCK 48 $33,552.00 $3,103.56 $36,655.56
Upfront HW 74210 AXON BODY 3 - 8 BAY DOCK 45 $0.00 $0.00 $0.00
Upfront HW 74210 AXON BODY 3 - 8 BAY DOCK 2 $2,990.00 $276.58 $3,266.58
Year 1 - Axon 73746 PROFESSIONAL EVIDENCE.COM LICENSE 50 $23,400.00 $0.00 $23,400.00
Total $985,394.04 $34,665.22 $1,020,059.26
Jul 2023
Invoice Plan Item Description Qty Subtotal Tax Total
Year 2 - Unlimited7+P 100165 UNLIMITED 3RD-PARTY STORAGE 369 $52,564.12 $4,862.18 $57,426.30
Year 2 - Unlimited7+P 100198 AXON VR CONTROLLER KIT - WARRANTY 5 $295.82 $0.00 $295.82
Year 2 - Unlimited7+P 100210 VIRTUAL REALITY TABLET REFRESH ONE 5 $838.87 $77.60 $916.47
Year 2 - Unlimited7+P 11642 THIRD-PARTY VIDEO SUPPORT LICENSE 369 $31,538.47 $2,917.31 $34,455.78
Year 2 - Unlimited7+P 20188 VR CONTROLLER KIT PELICAN CASE 5 $158.28 $14.64 $172.92
Year 2 - Unlimited7+P 20296 SAMSUNG S7+ TABLET FOR VR SIMULATOR 5 $791.39 $73.20 $864.59
Year 2 - Unlimited7+P 20297 SAMSUNG S7+ TABLET CASE FOR VR SIMULATOR 5 $47.48 $4.39 $51.87
Year 2 - Unlimited7+P 20298 VR-ENABLED GLOCK 19 CONTROLLER 5 $593.54 $54.90 $648.44
Year 2 - Unlimited7+P 20370 FULL VR TASER 7 ADD-ON USER ACCESS 369 $61,324.80 $5,672.54 $66,997.34
Year 2 - Unlimited7+P 20373 VIRTUAL REALITY HEADSET REFRESH ONE 15 $4,532.29 $419.24 $4,951.53
Year 2 - Unlimited7+P 20378 HTC FOCUS 3 VR HEADSET 15 $4,273.51 $395.30 $4,668.81
Year 2 - Unlimited7+P 22196 TASER 7 VR CARTRIDGE, STANDOFF (3.5-DEGREE)10 $142.45 $13.18 $155.63
Year 2 - Unlimited7+P 22197 TASER 7 VR CARTRIDGE, CLOSE-QUARTERS (12-DEGREE)10 $142.45 $13.18 $155.63
Year 2 - Unlimited7+P 71044 BATTERY, SIGNAL SIDEARM, CR2430 SINGLE PACK 738 $116.81 $10.80 $127.61
Year 2 - Unlimited7+P 73309 AXON CAMERA REFRESH ONE 381 $44,685.20 $4,133.38 $48,818.58
Year 2 - Unlimited7+P 73310 AXON CAMERA REFRESH TWO 381 $46,313.40 $4,283.99 $50,597.39
Year 2 - Unlimited7+P 73478 REDACTION ASSISTANT USER LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 2 - Unlimited7+P 73618 CITIZEN FOR COMMUNITIES USER LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 2 - Unlimited7+P 73680 RESPOND DEVICE PLUS LICENSE 369 $66,581.21 $0.00 $66,581.21
Year 2 - Unlimited7+P 73681 AXON RECORDS FULL 369 $101,623.96 $0.00 $101,623.96
Year 2 - Unlimited7+P 73682 AUTO TAGGING LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 2 - Unlimited7+P 73686 UNLIMITED BWC + CAPTURE STORAGE 369 $84,102.59 $0.00 $84,102.59
Year 2 - Unlimited7+P 73687 EVIDENCE.COM VIEWER LICENSE 3 $142.45 $0.00 $142.45
Year 2 - Unlimited7+P 73688 MULTI-BAY BWC DOCK 2ND REFRESH 47 $12,222.38 $1,130.57 $13,352.95
Year 2 - Unlimited7+P 73689 MULTI-BAY BWC DOCK 1ST REFRESH 47 $11,790.92 $1,090.66 $12,881.58
Year 2 - Unlimited7+P 73739 PERFORMANCE LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 2 - Unlimited7+P 73746 PROFESSIONAL EVIDENCE.COM LICENSE 369 $136,666.70 $0.00 $136,666.70
Year 2 - Unlimited7+P 75015 SIGNAL SIDEARM KIT 369 $14,542.74 $1,345.20 $15,887.94
Year 2 - Unlimited7+P 79999 AUTO TAGGING / PERFORMANCE IMPLEMENTATION SERVICE 1 $0.00 $0.00 $0.00
Year 2 - Unlimited7+P 80190 Evidence.com Channel Services 1 $791.39 $0.00 $791.39
Year 2 - Unlimited7+P 80223 INACTIVE CHANNEL ACCESS LICENSE 1 $791.39 $0.00 $791.39
Year 2 - Unlimited7+P 80464 EXT WARRANTY, CAMERA (TAP)369 $40,894.88 $3,782.78 $44,677.66
Year 2 - Unlimited7+P 80464 EXT WARRANTY, CAMERA (TAP)12 $1,329.91 $123.02 $1,452.93
Year 2 - Unlimited7+P 80465 EXT WARRANTY, MULTI-BAY DOCK (TAP)47 $9,373.22 $867.02 $10,240.24
Page 8 Q-384912-44692.098CN
Jul 2023
Invoice Plan Item Description Qty Subtotal Tax Total
Year 2 - Unlimited7+P 85760 Auto-Transcribe Unlimited Service 369 $70,085.49 $0.00 $70,085.49
Year 2 - Unlimited7+P UnlimAll UNLIMITED BWC + 3RD-PARTY STORAGE 369 $0.00 $0.00 $0.00
Year 2 - Unlimited7+P VRCK VR Controller Kit 5 $0.00 $0.00 $0.00
Year 2 - Axon 73746 PROFESSIONAL EVIDENCE.COM LICENSE 50 $23,400.00 $0.00 $23,400.00
Total $948,851.99 $31,285.08 $980,137.07
Jul 2024
Invoice Plan Item Description Qty Subtotal Tax Total
Year 3 - Unlimited7+P 100165 UNLIMITED 3RD-PARTY STORAGE 369 $52,564.12 $4,862.18 $57,426.30
Year 3 - Unlimited7+P 100198 AXON VR CONTROLLER KIT - WARRANTY 5 $295.82 $0.00 $295.82
Year 3 - Unlimited7+P 100210 VIRTUAL REALITY TABLET REFRESH ONE 5 $838.87 $77.60 $916.47
Year 3 - Unlimited7+P 11642 THIRD-PARTY VIDEO SUPPORT LICENSE 369 $31,538.47 $2,917.31 $34,455.78
Year 3 - Unlimited7+P 20188 VR CONTROLLER KIT PELICAN CASE 5 $158.28 $14.64 $172.92
Year 3 - Unlimited7+P 20296 SAMSUNG S7+ TABLET FOR VR SIMULATOR 5 $791.39 $73.20 $864.59
Year 3 - Unlimited7+P 20297 SAMSUNG S7+ TABLET CASE FOR VR SIMULATOR 5 $47.48 $4.39 $51.87
Year 3 - Unlimited7+P 20298 VR-ENABLED GLOCK 19 CONTROLLER 5 $593.54 $54.90 $648.44
Year 3 - Unlimited7+P 20370 FULL VR TASER 7 ADD-ON USER ACCESS 369 $61,324.80 $5,672.54 $66,997.34
Year 3 - Unlimited7+P 20373 VIRTUAL REALITY HEADSET REFRESH ONE 15 $4,532.29 $419.24 $4,951.53
Year 3 - Unlimited7+P 20378 HTC FOCUS 3 VR HEADSET 15 $4,273.51 $395.30 $4,668.81
Year 3 - Unlimited7+P 22196 TASER 7 VR CARTRIDGE, STANDOFF (3.5-DEGREE)10 $142.45 $13.18 $155.63
Year 3 - Unlimited7+P 22197 TASER 7 VR CARTRIDGE, CLOSE-QUARTERS (12-DEGREE)10 $142.45 $13.18 $155.63
Year 3 - Unlimited7+P 71044 BATTERY, SIGNAL SIDEARM, CR2430 SINGLE PACK 738 $116.81 $10.80 $127.61
Year 3 - Unlimited7+P 73309 AXON CAMERA REFRESH ONE 381 $44,685.20 $4,133.38 $48,818.58
Year 3 - Unlimited7+P 73310 AXON CAMERA REFRESH TWO 381 $46,313.40 $4,283.99 $50,597.39
Year 3 - Unlimited7+P 73478 REDACTION ASSISTANT USER LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 3 - Unlimited7+P 73618 CITIZEN FOR COMMUNITIES USER LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 3 - Unlimited7+P 73680 RESPOND DEVICE PLUS LICENSE 369 $66,581.21 $0.00 $66,581.21
Year 3 - Unlimited7+P 73681 AXON RECORDS FULL 369 $101,623.96 $0.00 $101,623.96
Year 3 - Unlimited7+P 73682 AUTO TAGGING LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 3 - Unlimited7+P 73686 UNLIMITED BWC + CAPTURE STORAGE 369 $84,102.59 $0.00 $84,102.59
Year 3 - Unlimited7+P 73687 EVIDENCE.COM VIEWER LICENSE 3 $142.45 $0.00 $142.45
Year 3 - Unlimited7+P 73688 MULTI-BAY BWC DOCK 2ND REFRESH 47 $12,222.38 $1,130.57 $13,352.95
Year 3 - Unlimited7+P 73689 MULTI-BAY BWC DOCK 1ST REFRESH 47 $11,790.92 $1,090.66 $12,881.58
Year 3 - Unlimited7+P 73739 PERFORMANCE LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 3 - Unlimited7+P 73746 PROFESSIONAL EVIDENCE.COM LICENSE 369 $136,666.70 $0.00 $136,666.70
Year 3 - Unlimited7+P 75015 SIGNAL SIDEARM KIT 369 $14,542.74 $1,345.20 $15,887.94
Year 3 - Unlimited7+P 79999 AUTO TAGGING / PERFORMANCE IMPLEMENTATION SERVICE 1 $0.00 $0.00 $0.00
Year 3 - Unlimited7+P 80190 Evidence.com Channel Services 1 $791.39 $0.00 $791.39
Year 3 - Unlimited7+P 80223 INACTIVE CHANNEL ACCESS LICENSE 1 $791.39 $0.00 $791.39
Year 3 - Unlimited7+P 80464 EXT WARRANTY, CAMERA (TAP)369 $40,894.88 $3,782.78 $44,677.66
Year 3 - Unlimited7+P 80464 EXT WARRANTY, CAMERA (TAP)12 $1,329.91 $123.02 $1,452.93
Year 3 - Unlimited7+P 80465 EXT WARRANTY, MULTI-BAY DOCK (TAP)47 $9,373.22 $867.02 $10,240.24
Year 3 - Unlimited7+P 85760 Auto-Transcribe Unlimited Service 369 $70,085.49 $0.00 $70,085.49
Year 3 - Unlimited7+P UnlimAll UNLIMITED BWC + 3RD-PARTY STORAGE 369 $0.00 $0.00 $0.00
Year 3 - Unlimited7+P VRCK VR Controller Kit 5 $0.00 $0.00 $0.00
Year 3 - Axon 73746 PROFESSIONAL EVIDENCE.COM LICENSE 50 $23,400.00 $0.00 $23,400.00
Page 9 Q-384912-44692.098CN
Jul 2024
Invoice Plan Item Description Qty Subtotal Tax Total
Total $948,851.99 $31,285.08 $980,137.07
Jul 2025
Invoice Plan Item Description Qty Subtotal Tax Total
Year 4 - Unlimited7+P 100165 UNLIMITED 3RD-PARTY STORAGE 369 $52,564.12 $4,862.18 $57,426.30
Year 4 - Unlimited7+P 100198 AXON VR CONTROLLER KIT - WARRANTY 5 $295.82 $0.00 $295.82
Year 4 - Unlimited7+P 100210 VIRTUAL REALITY TABLET REFRESH ONE 5 $838.87 $77.60 $916.47
Year 4 - Unlimited7+P 11642 THIRD-PARTY VIDEO SUPPORT LICENSE 369 $31,538.47 $2,917.31 $34,455.78
Year 4 - Unlimited7+P 20188 VR CONTROLLER KIT PELICAN CASE 5 $158.28 $14.64 $172.92
Year 4 - Unlimited7+P 20296 SAMSUNG S7+ TABLET FOR VR SIMULATOR 5 $791.39 $73.20 $864.59
Year 4 - Unlimited7+P 20297 SAMSUNG S7+ TABLET CASE FOR VR SIMULATOR 5 $47.48 $4.39 $51.87
Year 4 - Unlimited7+P 20298 VR-ENABLED GLOCK 19 CONTROLLER 5 $593.54 $54.90 $648.44
Year 4 - Unlimited7+P 20370 FULL VR TASER 7 ADD-ON USER ACCESS 369 $61,324.80 $5,672.54 $66,997.34
Year 4 - Unlimited7+P 20373 VIRTUAL REALITY HEADSET REFRESH ONE 15 $4,532.29 $419.24 $4,951.53
Year 4 - Unlimited7+P 20378 HTC FOCUS 3 VR HEADSET 15 $4,273.51 $395.30 $4,668.81
Year 4 - Unlimited7+P 22196 TASER 7 VR CARTRIDGE, STANDOFF (3.5-DEGREE)10 $142.45 $13.18 $155.63
Year 4 - Unlimited7+P 22197 TASER 7 VR CARTRIDGE, CLOSE-QUARTERS (12-DEGREE)10 $142.45 $13.18 $155.63
Year 4 - Unlimited7+P 71044 BATTERY, SIGNAL SIDEARM, CR2430 SINGLE PACK 738 $116.81 $10.80 $127.61
Year 4 - Unlimited7+P 73309 AXON CAMERA REFRESH ONE 381 $44,685.20 $4,133.38 $48,818.58
Year 4 - Unlimited7+P 73310 AXON CAMERA REFRESH TWO 381 $46,313.40 $4,283.99 $50,597.39
Year 4 - Unlimited7+P 73478 REDACTION ASSISTANT USER LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 4 - Unlimited7+P 73618 CITIZEN FOR COMMUNITIES USER LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 4 - Unlimited7+P 73680 RESPOND DEVICE PLUS LICENSE 369 $66,581.21 $0.00 $66,581.21
Year 4 - Unlimited7+P 73681 AXON RECORDS FULL 369 $101,623.96 $0.00 $101,623.96
Year 4 - Unlimited7+P 73682 AUTO TAGGING LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 4 - Unlimited7+P 73686 UNLIMITED BWC + CAPTURE STORAGE 369 $84,102.59 $0.00 $84,102.59
Year 4 - Unlimited7+P 73687 EVIDENCE.COM VIEWER LICENSE 3 $142.45 $0.00 $142.45
Year 4 - Unlimited7+P 73688 MULTI-BAY BWC DOCK 2ND REFRESH 47 $12,222.38 $1,130.57 $13,352.95
Year 4 - Unlimited7+P 73689 MULTI-BAY BWC DOCK 1ST REFRESH 47 $11,790.92 $1,090.66 $12,881.58
Year 4 - Unlimited7+P 73739 PERFORMANCE LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 4 - Unlimited7+P 73746 PROFESSIONAL EVIDENCE.COM LICENSE 369 $136,666.70 $0.00 $136,666.70
Year 4 - Unlimited7+P 75015 SIGNAL SIDEARM KIT 369 $14,542.74 $1,345.20 $15,887.94
Year 4 - Unlimited7+P 79999 AUTO TAGGING / PERFORMANCE IMPLEMENTATION SERVICE 1 $0.00 $0.00 $0.00
Year 4 - Unlimited7+P 80190 Evidence.com Channel Services 1 $791.39 $0.00 $791.39
Year 4 - Unlimited7+P 80223 INACTIVE CHANNEL ACCESS LICENSE 1 $791.39 $0.00 $791.39
Year 4 - Unlimited7+P 80464 EXT WARRANTY, CAMERA (TAP)369 $40,894.88 $3,782.78 $44,677.66
Year 4 - Unlimited7+P 80464 EXT WARRANTY, CAMERA (TAP)12 $1,329.91 $123.02 $1,452.93
Year 4 - Unlimited7+P 80465 EXT WARRANTY, MULTI-BAY DOCK (TAP)47 $9,373.22 $867.02 $10,240.24
Year 4 - Unlimited7+P 85760 Auto-Transcribe Unlimited Service 369 $70,085.49 $0.00 $70,085.49
Year 4 - Unlimited7+P UnlimAll UNLIMITED BWC + 3RD-PARTY STORAGE 369 $0.00 $0.00 $0.00
Year 4 - Unlimited7+P VRCK VR Controller Kit 5 $0.00 $0.00 $0.00
Year 4 - Axon 73746 PROFESSIONAL EVIDENCE.COM LICENSE 50 $23,400.00 $0.00 $23,400.00
Total $948,851.99 $31,285.08 $980,137.07
Page 10 Q-384912-44692.098CN
Jul 2026
Invoice Plan Item Description Qty Subtotal Tax Total
Year 5 - Unlimited7+P 100165 UNLIMITED 3RD-PARTY STORAGE 369 $52,564.12 $4,862.18 $57,426.30
Year 5 - Unlimited7+P 100198 AXON VR CONTROLLER KIT - WARRANTY 5 $295.82 $0.00 $295.82
Year 5 - Unlimited7+P 100210 VIRTUAL REALITY TABLET REFRESH ONE 5 $838.87 $77.60 $916.47
Year 5 - Unlimited7+P 11642 THIRD-PARTY VIDEO SUPPORT LICENSE 369 $31,538.47 $2,917.31 $34,455.78
Year 5 - Unlimited7+P 20188 VR CONTROLLER KIT PELICAN CASE 5 $158.28 $14.64 $172.92
Year 5 - Unlimited7+P 20296 SAMSUNG S7+ TABLET FOR VR SIMULATOR 5 $791.39 $73.20 $864.59
Year 5 - Unlimited7+P 20297 SAMSUNG S7+ TABLET CASE FOR VR SIMULATOR 5 $47.48 $4.39 $51.87
Year 5 - Unlimited7+P 20298 VR-ENABLED GLOCK 19 CONTROLLER 5 $593.54 $54.90 $648.44
Year 5 - Unlimited7+P 20370 FULL VR TASER 7 ADD-ON USER ACCESS 369 $61,324.80 $5,672.54 $66,997.34
Year 5 - Unlimited7+P 20373 VIRTUAL REALITY HEADSET REFRESH ONE 15 $4,532.29 $419.24 $4,951.53
Year 5 - Unlimited7+P 20378 HTC FOCUS 3 VR HEADSET 15 $4,273.51 $395.30 $4,668.81
Year 5 - Unlimited7+P 22196 TASER 7 VR CARTRIDGE, STANDOFF (3.5-DEGREE)10 $142.45 $13.18 $155.63
Year 5 - Unlimited7+P 22197 TASER 7 VR CARTRIDGE, CLOSE-QUARTERS (12-DEGREE)10 $142.45 $13.18 $155.63
Year 5 - Unlimited7+P 71044 BATTERY, SIGNAL SIDEARM, CR2430 SINGLE PACK 738 $116.81 $10.80 $127.61
Year 5 - Unlimited7+P 73309 AXON CAMERA REFRESH ONE 381 $44,685.20 $4,133.38 $48,818.58
Year 5 - Unlimited7+P 73310 AXON CAMERA REFRESH TWO 381 $46,313.40 $4,283.99 $50,597.39
Year 5 - Unlimited7+P 73478 REDACTION ASSISTANT USER LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 5 - Unlimited7+P 73618 CITIZEN FOR COMMUNITIES USER LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 5 - Unlimited7+P 73680 RESPOND DEVICE PLUS LICENSE 369 $66,581.21 $0.00 $66,581.21
Year 5 - Unlimited7+P 73681 AXON RECORDS FULL 369 $101,623.96 $0.00 $101,623.96
Year 5 - Unlimited7+P 73682 AUTO TAGGING LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 5 - Unlimited7+P 73686 UNLIMITED BWC + CAPTURE STORAGE 369 $84,102.59 $0.00 $84,102.59
Year 5 - Unlimited7+P 73687 EVIDENCE.COM VIEWER LICENSE 3 $142.45 $0.00 $142.45
Year 5 - Unlimited7+P 73688 MULTI-BAY BWC DOCK 2ND REFRESH 47 $12,222.38 $1,130.57 $13,352.95
Year 5 - Unlimited7+P 73689 MULTI-BAY BWC DOCK 1ST REFRESH 47 $11,790.92 $1,090.66 $12,881.58
Year 5 - Unlimited7+P 73739 PERFORMANCE LICENSE 369 $31,538.47 $0.00 $31,538.47
Year 5 - Unlimited7+P 73746 PROFESSIONAL EVIDENCE.COM LICENSE 369 $136,666.70 $0.00 $136,666.70
Year 5 - Unlimited7+P 75015 SIGNAL SIDEARM KIT 369 $14,542.74 $1,345.20 $15,887.94
Year 5 - Unlimited7+P 79999 AUTO TAGGING / PERFORMANCE IMPLEMENTATION SERVICE 1 $0.00 $0.00 $0.00
Year 5 - Unlimited7+P 80190 Evidence.com Channel Services 1 $791.39 $0.00 $791.39
Year 5 - Unlimited7+P 80223 INACTIVE CHANNEL ACCESS LICENSE 1 $791.39 $0.00 $791.39
Year 5 - Unlimited7+P 80464 EXT WARRANTY, CAMERA (TAP)369 $40,894.88 $3,782.78 $44,677.66
Year 5 - Unlimited7+P 80464 EXT WARRANTY, CAMERA (TAP)12 $1,329.91 $123.02 $1,452.93
Year 5 - Unlimited7+P 80465 EXT WARRANTY, MULTI-BAY DOCK (TAP)47 $9,373.22 $867.02 $10,240.24
Year 5 - Unlimited7+P 85760 Auto-Transcribe Unlimited Service 369 $70,085.49 $0.00 $70,085.49
Year 5 - Unlimited7+P UnlimAll UNLIMITED BWC + 3RD-PARTY STORAGE 369 $0.00 $0.00 $0.00
Year 5 - Unlimited7+P VRCK VR Controller Kit 5 $0.00 $0.00 $0.00
Year 5 - Axon 73746 PROFESSIONAL EVIDENCE.COM LICENSE 50 $23,400.00 $0.00 $23,400.00
Total $948,851.99 $31,285.08 $980,137.07
Page 11 Q-384912-44692.098CN
Tax is estimated based on rates applicable at date of quote and subject to change at time of invoicing. If a tax exemption certificate should be applied, please submit
prior to invoicing.
Standard Terms and Conditions
Axon Enterprise Inc. Sales Terms and Conditions
Axon Master Services and Purchasing Agreement:
This Quote is limited to and conditional upon your acceptance of the provisions set forth herein and Axon’s Master Services and Purchasing Agreement
(posted at www.axon.com/legal/sales-terms-and-conditions), as well as the attached Statement of Work (SOW) for Axon Fleet and/or Axon Interview Room
purchase, if applicable. In the event you and Axon have entered into a prior agreement to govern all future purchases, that agreement shall govern to the
extent it includes the products and services being purchased and does not conflict with the Axon Customer Experience Improvement Program Appendix as
described below.
ACEIP:
The Axon Customer Experience Improvement Program Appendix, which includes the sharing of de-identified segments of Agency Content with Axon to
develop new products and improve your product experience (posted at www.axon.com/legal/sales-terms-and-conditions), is incorporated herein by
reference. By signing below, you agree to the terms of the Axon Customer Experience Improvement Program.
Acceptance of Terms:
Any purchase order issued in response to this Quote is subject solely to the above referenced terms and conditions. By signing below, you represent that you
are lawfully able to enter into contracts. If you are signing on behalf of an entity (including but not limited to the company, municipality, or government agency
for whom you work), you represent to Axon that you have legal authority to bind that entity. If you do not have this authority, please do not sign this Quote.
Page 12 Q-384912-44692.098CN
\s1\\d1\
Signature Date Signed
5/10/2022
Page 13 Q-384912-44692.098CN
ATTENTION
This order may qualify for freight shipping, please fill out the following information.
Who is the receiving contact and what is the contact phone
number for this shipment?
What are the receiving hours of operation?
Is a loading dock available for this incoming shipment?
If yes, are you able to unload pallets from the trailer or will
the driver need to assist with unload?
Do you have a forklift and/or pallet jack to transport pallets
into your facility?
Are there any delivery restrictions (no 53' trailers, no box
trucks, etc.)?