HomeMy WebLinkAboutItem 14 - Approve Street Outreach and Engagement Agreement with City Net Community Development Agency
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Item # 14
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
October 5, 2021
TOPIC: Approve Street Outreach and Engagement Agreement with City Net
AGENDA TITLE:
Approve an Agreement with City Net to Provide Street Outreach and Engagement
Services and an Enhanced Pilot Program to Divert Santa Ana Police Department Calls
for Service for Quality-of-Life Services, in an Amount not to Exceed $1,300,000 through
June 30, 2022 (Non-General Fund (Revive Santa Ana Program)
RECOMMENDED ACTION
1. Authorize the City Manager to execute an agreement with City Net in an amount not
to exceed $1,300,000 to provide street outreach and engagement services and an
enhanced Pilot Program to divert Santa Ana Police Department calls for service for
quality-of-life services from November 1, 2021 through June 30, 2022, subject to non-
substantive changes approved by the City Manager and City Attorney.
2. Authorize the City Manager to execute agreements required by state or federal
agencies for the use of HHAP and ARPA funding.
DISCUSSION
In October, 2019, the City Council approved an agreement with City Net to provide a pilot
program for street outreach and engagement services for individuals experiencing
homelessness in Santa Ana. Following their early successes, the pilot agreement was
amended and extended through October 2021. Since this time, City Net has provided
over 9,000 outreach contacts and has successfully exited over 700 individuals off the
streets of Santa Ana. With approval of this item, agreement #A-2021-104 will be
terminated and a new agreement will be executed that will include the enhanced Pilot
Program.
People living on the streets are confronted with unimaginable challenges every day, and
deploying effective programs and mental health workers to meet their diverse needs is
essential to achieve positive results. The Santa Ana outreach and engagement program
and Quality of Life Team officers’ efforts have brought into glaring focus the mental health
perils of people living on the streets. The streets have become unsuitable waiting rooms
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October 5, 2021
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for individuals needing both housing and mental health services. Over the last 12 months,
16 percent of Santa Ana Police Department (SAPD) calls for service have been
homeless-related and many of these calls were regarding mental health concerns. To
address both on-going street outreach/engagement services and calls for service, staff
proposes an innovative response to traditional street outreach and engagement that will
divert non-violent mental health or substance abuse calls for service for individuals
experiencing homelessness away from the Police Department and from the mySantaAna
App to these teams. The goal is to transition calls to subject-matter experts who are
highly trained in their profession of homeless services crisis intervention, mental health,
addiction and medical services to provide the best response to those in need. These
experts rely on trauma-informed techniques to de-escalate situations and bring them to a
non-violent resolution. Teams will only request the SAPD to respond if the situation
presents criminal activity or public safety concerns.
With the goal of expanding outreach services, the City released a request for proposals
(RFP), including a program to divert 911 calls. The City received applications from three
organizations. A review committee composed of the Community Development Agency
and Santa Ana Police Department staff rated the applications and interviewed the three
organizations. It is the review team’s recommendation that City Net is best suited to
provide these services. City Net has successfully provided a similar program this past
year for the City of Anaheim. City Net has worked on a myriad of the most visible
homeless encampments in Southern California, including the Santa Ana River Trail, the
Civic Center Plaza of the Flags, and more recently, El Centro Cultural de Mexico. They
have been a tremendous partner, working collaboratively with SAPD, providing referrals
to shelter, and providing case management for a number of individuals experiencing
homelessness in Santa Ana.
During the pilot program, City Net will provide teams working across the City, seven days
a week from 7 a.m. to 9 p.m. The program will be evaluated in spring 2022 to determine
the recommended outreach program and financial requirements needed for Fiscal Year
2022-23.
FISCAL IMPACT
Fiscal Year Accounting
Unit-Account Fund Description
Accounting Unit,
Account
Description Amount
FY 21-22
(Nov.-June)18118013-69135 American
Rescue Plan Act
ARPA-CDA,
Payment to
Subagent
$1,000,000
FY 21-22
(Nov.-June)12218716-69135 Emergency and
Health Grants
HHAP-1,
Payment to
Subagent
$ 300,000
Total $1,300,000
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October 5, 2021
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Funds may vary slightly should additional American Rescue Plan Act (ARPA) funding be
allocated to this Pilot program, thus reducing Homeless Housing, Assistance and
Prevention (HHAP) funding.
EXHIBIT(S)
1. Agreement with City Net
Submitted By: Steven Mendoza, Assistant City Manager
Approved By: Kristine Ridge, City Manager
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