HomeMy WebLinkAboutItem 20 - Parking Citation Processing ServicesPolice Department
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Item # 20
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
April 20, 2021
TOPIC: Parking Citation Processing Services
AGENDA TITLE:
Approve an Amendment to Agreement with Data Ticket, Inc. in the Amount of $1,007,685
for Parking Citation Processing Services for the Police Department
RECOMMENDED ACTION
Authorize the City Manager to execute an amendment to the agreement with Data Ticket,
Inc. for parking citation processing services in the amount of $1,007,685 for the period of
April 20, 2021 through February 6, 2022, subject to non -substantive changes approved
by the City Manager and City Attorney.
DISCUSSION
The Santa Ana Police Department's Parking Enforcement Unit is composed of a parking
enforcement supervisor and ten parking control officers. The team handles all parking
and abandoned vehicle -related complaints and enforcement throughout the City. They
also monitor the Downtown parking meters, street sweeping enforcement routes, and
enforce oversized vehicle violations. During the past year, parking enforcement officers
have been instrumental in providing parking and traffic control at multiple weekly food
drives throughout the City and COVID-19 testing and vaccination locations. In addition,
the City has an agreement with Serco Inc., which supplements the parking control unit by
providing nine parking ambassadors to handle all parking -related issues. The numbers
below represent the total gross revenue for the last three years and year-to-date revenue
generated through parking violations.
Fiscal Year
Total Dollars
Collected
FY 2017-18
$5,144,532
FY 2018-19
$4,889,240
FY 2019-20
$5,418,613
FY 2020-21 YTD
$3,036,388
On February 7, 2017, the City Council approved an agreement (agreement #A-2017-026)
with Data Ticket, Inc. to provide parking citation processing services for the Police
Parking Citation Processing Services
April 20, 2021
Page 2
Department. Under this agreement, Data Ticket provides automated parking citation
processing services and has facilitated the use of current technology (hand-held ticket
writers) that contribute to enhanced efficiencies and cost savings. Data Ticket's services
include managing the citation database, sending out daily notices for payment collection,
and hosting a full -service, bilingual customer service call center that allows motorists to
obtain general information regarding the citation process and specific information on
particular citations. Data Ticket also handles the citation appeals process for the Police
Department. In addition, Data Ticket provides online and after-hours services, including
the ability to pay citations online and at the City Hall customer kiosk.
The original agreement in the amount of $885,975 covered the three-year period of
February 7, 2017, through February 6, 2020, and included the ability to extend the
agreement for two one-year options. On December 19, 2019, the City exercised the first
one-year option. On February 12, 2021, the City exercised the second one-year option,
which extended services from February 7, 2021, through February 6, 2022. Both one-
year extensions extended the term of the agreement only. This amendment will add
funds in the amount of $841,645 to fund the two one-year agreement extensions.
Lastly, this amendment includes additional funding in the amount of $166,041 to cover
the cost of payment refunds, which are processed through Data Ticket, and higher costs
associated with better than anticipated delinquent collections. The new not -to -exceed
agreement amount will be $1,893,660. Data Ticket has been accommodating,
professional, and consistent in its provision of citation processing services, and staff
recommends approval of this agreement amendment.
FISCAL IMPACT
Funds for the final one-year agreement extension are available in the FY 20-21 Police
Department's Traffic Division and the Downtown Parking budgets and will be included in
future year budgets as follows:
Accounting Unit, Account
Fiscal Year
Accounting Unit -Account #
Description
Amount
Traffic Division — Contract
FY 2020-21
01114405 62300
Services
150,950
Downtown Parking —
FY 2020-21
2718131 62300
Contract Services
22,556
Traffic Division — Contract
FY 2021-22
01114405 62300
Services
211,331
Downtown Parking —
FY 2021-22
2718131 62300
Contract Services
31,578
Total
416,415
Funds in the amount of $591,270 were expended in prior fiscal years under this
agreement
Parking Citation Processing Services
April 20, 2021
Page 3
EXHIBIT(S)
1. Agreement Amendment with Data Ticket, Inc.
Submitted By: David Valentin, Police Chief
Approved By: Kristine Ridge, City Manager
Exhibit 1
AMENDMENT TO AGREEMENT WITH DATA TICKET. INC.
TO PROVIDE AUTOMATIC PARKING CITATION PROCESSING
THIS AMENDMENT to the above -referenced agreement is entered into on April 20, 2021,
by and between Data Ticket, Inc., a California corporation ("Contractor"), and the City of Santa
Ana, a charter city and municipal corporation organized and existing under the Constitution and
laws of the State of California ("City").
RECITALS
A. The parties entered into Agreement No. A-2017-026, dated February 7, 2017, by which
Contractor agreed to provide services related to the processing of automated parking
citations and collecting on delinquent accounts ("Agreement"). The initial term of the
Agreement was for three (3) years until February 6, 2020, with an option for the parties to
extend the Agreement for up to two (2) one (1) year periods.
B. On March 25, 2019, the parties, by operation of a change order, modified the scope of
services to the Agreement, which did not affect the not -to -exceed amounts to the
compensation of the Agreement.
C. The parties also exercised the two (2) extension periods for the Agreement. The Agreement
is current and in effect and will expire on February 6, 2022.
D. The parties wish to increase the overall compensation to pay for services during the final
extension of the Agreement.
The Parties therefore agree:
Section 4, COMPENSATION, is amended to increase the overall compensation per the
following:
a. The total amount to be expended for this Agreement shall not exceed $1,893,660. This
amount includes the base amount of $885,975 provided under the initial term of the
Agreement, $841,645 to fund the extension periods exercised by the parties, and $166,041
to cover the cost of payment refunds.
2. Except as modified by this Amendment, all terms and conditions of the Agreement, as revised
per the change order of March 25, 2019, shall remain in full force and effect.
[signature page to follow]
#118104v1
IN WITNESS WHEREOF, the parties hereto have executed this Second Amendment to the
Agreement on the date and year first written above.
ATTEST
DAISY GOMEZ
Clerk of the Council
APPROVED AS TO FORM
SONIA R. CARVALHO, City Attorney
By:
TAMARA BOGOSIAN
Senior Assistant City Attorney
RECOMMENDED FOR APPROVAL
DAVID VALENTIN
Chief of Police
#118104v1
2
CITY OF SANTA ANA
KRISTINE RIDGE
City Manager
DATA TICKET, INC.
By: '
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