HomeMy WebLinkAboutItem 38 - Santa Ana Rental Registry Informational Report38. Rental Registry Informational Report
Department(s):
Recommended Action: Accept infomational report and provide direction to staff.
Community Development Agency
www.santa-ana.org/community-
development Item # 38
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
November 7, 2023
TOPIC: Santa Ana Rental Registry Informational Report
AGENDA TITLE
Rental Registry Informational Report
RECOMMENDED ACTION
Accept informational report and provide direction to staff.
GOVERNMENT CODE §84308 APPLIES: No
DISCUSSION
Effective November 18, 2022, the City of Santa Ana adopted Ordinance No. NS-3027
known as the Rent Stabilization and Just Cause Eviction Ordinance (Ordinance). Under
the Ordinance, the City must create a Rental Registry and all landlords with rental units
in the City of Santa Ana must complete and submit Registration Forms for each rental
unit. The Rental Registry is an online portal where landlords must register their rental
units, update rental unit information, update tenancy information, submit notices, and pay
the City's Rental Registry fee, if applicable. The City's Rental Registry allows the City to
securely compile key data on rent -stabilized units, track allowable rent increases, monitor
compliance with the City's Ordinance, and communicate rental unit data on a regular
basis to both landlords and tenants.
The City's Rental Registry gathers key data on rent -stabilized units through the
submission of a Registration Form. Some of the information required in the Registration
Form is detailed in Section 8-3160(g) of the Ordinance. However, the Ordinance also
provides that the Program Administrator, at his/her/their discretion, may require additional
information to be collected and recorded in the Registration Form in furtherance of the
objectives of the Ordinance. It is important to note that lease agreements, Social Security
Numbers, Employer Identification Numbers, or any other confidential information
unrelated to compliance with the Ordinance is not collected in the Rental Registry. The
City has determined that the information collected in the Registration Form, which is all
directly related to Rental Units, is necessary to collect in furtherance of the objectives of
the Ordinance.
Obtaining accurate contact information in the Rental Registry allows the City to
Santa Ana Rental Registry Informational Report
November 7, 2023
Page 2
communicate effectively to both landlords and tenants as needed. The Registration Form
requests the name, contact information, and preferred language for only the Head of
Household or Co -Head of Household such that staff can assist the tenant in their
respective language, if it is known by the landlord. If a landlord does not know the
preferred language of the tenant, they have the option to select "Unknown." It is important
to note that the City is not asking for the names, phone numbers, email addresses, and
other contact information for every tenant or occupant in the rental unit, rather only the
Head of Household or Co -Head of Household. Information about the tenant's race,
ethnicity, or nationality is also not requested in the City's Rental Registry.
The City's Rental Registry is maintained by the City's software provider, 3Di Systems
(3Di). 3Di's platform is Service Organization Control Type 2 compliant, ensuring
security, confidentiality, and privacy of all information submitted. The cloud -based SaaS
platform is supported by Amazon Web Services, which offers the ability to encrypt data
at rest and in transit, furthering the reliability, security, and technical capabilities of the
system. Information entered in the Rental Registry is restricted to authorized users with
role -based permissions and is not publicly accessible. 3Di has over 20 years of
experience in creating similar platforms for government and community organizations.
3Di manages the rental registries for multiple cities throughout California, including the
City of Oakland and Los Angeles, and there has never been breach of their data.
To assist landlords with registering their rental units, a dedicated e-mail address and Rent
Stabilization Helpline are available with staff standing by. Staff have also created a
comprehensive webpage with information about the Rental Registry including helpful
resources such as a User Guide, FAQs, recorded demonstrations, and a PowerPoint
presentation. Staff and computers are also available by appointment at the Santa Ana
WORK Center at 801 W Civic Center Drive, Suite 200, Santa Ana, CA 92701.
EXHIBIT(S)
1. Staff Presentation from October 17, 2023 City Council Meeting
2. Frequently Asked Questions — Rental Registry
Submitted By: Michael L. Garcia, Executive Director of Community Development
Approved By: Steven A. Mendoza, Acting City Manager
fi
F
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r
Rental Registry Program Update
October 17, 2023
SANTA ANA
EXHIBIT 1
Background
• On November 18, 2022, the Rent Stabilization and Just
Cause Eviction Ordinance ("Ordinance") was adopted
and requires a rental registry where all landlords with
rental units must submit registration forms for each rental
unit.
• Staff has created an online Rental Registry portal for
collecting required rental information.
• Staff has been working with rental property owners since
August 15th to register their units.
Slide 2 Item # 5
Community Development Agency
October 17, 2023
EXHIBIT 1
Who Needs to Register?
• Owners of residential rental
unit(s) or mobilehome park
property owners.
• Exemptions must be
claimed in the Rental
Registry.
0
Slide 3 Item # 5
Community Development Agency
October 17, 2023
EXHIBIT 1
Who Does Not Need to Register?
• Properties that are owner -
occupied and not being
used for any residential
rental purposes.
0
Slide 4 Item # 5
..
Community Development Agency
October 17, 2023
EXHIBIT 1
Purpose of the Rental Registry
• To monitor compliance with the
Ordinance by collecting data on:
— Rental Properties
— Rent Amounts
— Changes in Tenancies
n in
SANTA ANA
Slide 5 Item # 5
Community Development Agency
October 17I 2023
EXHIBIT 1
Information Collected in the Rental Registry
• Address, unit number
• Property type (Dropdown -Affordable Housing, Mobilehome, Multifamily,
SFR, Condo)
• Ownership type (Dropdown — Real Estate Investment Trust, Corp, LLC)
• Occupant type (Dropdown - Owner, Manager, Tenant, Subsidized Tenant)
• Number of bedrooms & bathrooms
• Tenancy start date
• Initial rent
• Current rent
• Tenant's full name (Only Head of Household or Co -Head)
• Tenant's phone number
• Tenant's email address
• Tenant's preferred language
!. 11 1 \� Item # 5
Slide 6 Community Development Agency
October 17, 2023
EXHIBIT 1
Information NOT Collected in the Rental Registry
• Landlords are not required to submit:
— A lease agreement,
— Social Security Number,
— Employer Identification Number (Tax
Identification Number for businesses), or
—Any other confidential information unrelated to
compliance with the Ordinance.
nm i
SANTA ANA
Slide 7 Item # 5
Community Development Agency
October 17, 2023
EXHIBIT 1
What do Rental Property Owners Need to Register?
4
A
SANTA ANA
Item # 5
Community Development Agency
October 17, 2023
EXHIBIT 1
Exemption(s)
• Landlords claiming an exemption must still register their
rental unit(s).
• It is the property owner's obligation to determine if their
rental property falls within any of the exemptions under
the Ordinance:
• Sections 8-3120(e) and 8-3147(c)
Slide 9 Item # 5
Community Development Agency
October 17, 2023
EXHIBIT 1
Rental Registry Fee
• Funds the City's cost to implement, administer, monitor,
support, and enforce the provisions of the Ordinance.
— $100 per Rental Unit
• Staff is currently in the process of building the Rental
Registry and discerning which rental properties will be
required to pay the Rental Registry Fee.
• Staff plans to inform rental property owners of non-
exempt rental units of the Rental Registry Fee and the
payment process beginning in January 2024.
Slide 10 Item # 5
Community Development Agency
�� October 17, 2023
EXHIBIT 1
Outreach and Education
• A detailed webpage with helpful resources including a
User Guide, FAQs, and two video demonstrations
• Weekly virtual workshops in English, Spanish and
Vietnamese
• Staff and computers to assist landlords at the Santa Ana
WORK Center at 801 W Civic Center Drive, Suite 200,
Santa Ana, CA 92701
• A dedicated email address at rso ,santa-ana.orq for
questions and assistance
• A Rent Stabilization Helpline at (714) 667-2209
• Social Media Posts
Slide 11 Item # 5
..
Community Development Agency
October 17, 2023
EXHIBIT 1
Outreach and Education
• Letter # 1 (August 15t") -Sent to 27,309 multi -family and sin__ l
familv property owners who pay property taxes and do not
claim the homeowners' property tax exemption.
— Based upon best practices in other jurisdictions
• Letter # 2 (Octobergth) -Sent to 13,154 single-family property
property
owners whose property address is the same as the mailing
address on their property tax record.
— Explained that owner -occupants who do not use their home
for any residential rental purposes are not subject to the
Ordinance and do not need to register.
• Letter # 3 (Forthcoming) - Multi -family rental property owners
Slide 12 Item # 5
..
Community Development Agency
October 17, 2023
EXHIBIT 1
Slide 13
SANTA ANA
Item # 5
Community Development Agency
October 17I 2023
FREQUENTLY ASKED QUESTIONS — RENTAL REGISTRY EXHIBIT 2
City of Santa Ana - Rent Stabilization and Just Cause Eviction Ordinance
I own and live in my house, but I rent a room. Do I need to register the bedroom with the
City's Rental Registry portal?
Yes. A "Rental Unit" means any building, structure, or part thereof. All property owners
must register all of their rental units in the Rental Registry.
Are there properties that are exempt from the Rent Stabilization Provisions of the Ordinance?
Yes. The following properties are exempt from the Rent Stabilization provisions of the
Ordinance. Refer to Section 8-3147 for the specific requirements for each exemption.
• Any residential real property that has a certificate of occupancy issued after
February 1, 1995 (California Civil Code section 1954.52(a)(1)); and, any other
provisions of the Costa -Hawkins Rental Housing Act addressing exemptions, as
applicable.
Any mobilehome space subject to a long term (more than one year) rental agreement
(California Civil Code section 798.17); any newly constructed mobilehome space first
offered for rent on or after January 1, 1990 (California Civil Code section 798.45);
mobilehomes not being used as a person's primary residence that are not being
leased to someone else (California Civil Code section 798.21); and, any other
provisions of the Mobilehome Residency Law addressing exemptions, as applicable.
• Housing restricted by deed, regulatory restriction contained in an agreement with a
government agency, or other recorded document as affordable housing for persons
and families of very low, low, or moderate income.
• Housing that is subject to an agreement that provides housing subsidies for
affordable housing for persons and families of very low, low, or moderate income.
• Dormitories owned and operated by an institution of higher education or a
kindergarten and grades 1 to 12, inclusive, school.
• Housing that has been issued a certificate of occupancy within the previous
15 years.
• Residential real property that is alienable separate from the title to any other
dwelling unit, provided that both of the following apply:
A. The owner is not any of the following:
i. A real estate investment trust, as defined in section 856 of the Internal Revenue
Code,
ii. A corporation, or
iii. A limited liability company in which at least one member is a
Updated October 2023 1 1 P a g e
corporation.
EXHIBIT 2
B. The following conditions have been met:
The tenants have been provided written notice that the residential property is
exempt from this section using the following statement:
"This property is not subject to the Rent limits imposed by Santa Ana
Municipal Code section 8-3140 and the Owner is not any of the
following: (1) a real estate investment trust, as defined by section 856 of
the Internal Revenue Code; (2) a corporation; or (3) a limited liability
company in which at least one member is a corporation."
ii. For a Tenancy existing before the effective date of this ordinance the notice
required under clause (i) may, but is not required to, be provided in the rental
agreement.
iii. For a Tenancy commenced or renewed on or after the effective date of this
ordinance, the notice required under clause (i) must be provided in the rental
agreement.
• A property containing two separate dwelling units within a single structure in which
the Owner occupied one of the units as the Owner's principal place of residence at
the beginning of the Tenancy so long as the Owner continues in occupancy, and
neither unit is an accessory dwelling unit or a junior accessory dwelling unit
Any Landlord that claims an exemption from the Ordinance must file a claim of exemption
with the City. The claim of exemption must be filed annually, or the Rental Unit will not be
exempt from the Ordinance.
Any time a Rental Unit that has been exempted loses its exempt status due to termination
of the conditions qualifying it for exemption, the Landlord of such Rental Unit is required to
file a Registration Form for said Rental Unit within thirty (30) days of the change in status.
What is the purpose of the information being collected?
The City's Rental Registry gathers key data on rent -stabilized units through the
submission of a Registration Form.
Some of the information required in the Registration Form is detailed in Section 8-3160(g)
of the Ordinance. However, the Ordinance also provides that the Program Administrator,
at his/her/their discretion, may require additional information to be collected and recorded
in the Registration Form in furtherance of the objectives of the Ordinance.
It is important to note that lease agreements, Social Security Numbers, Employer
Identification Numbers or any other confidential information unrelated to compliance with
the Ordinance is not collected in the Rental Registry.
The City has determined that the information collected in the Registration Form, which is
all directly related to Rental Units, is necessary to collect in furtherance of the objectives
of the Ordinance.
Updated October 2023 2 1 P a g e
EXHIBIT 2
Why is tenant contact information required?
Obtaining accurate contact information in the Rental Registry allows the City
to communicate effectively to both landlords and tenants as needed.
The Registration Form requests the name, contact information and preferred language for
only the Head of Household or Co -Head of Household such that staff can assist the
tenant in their respective language, if it is known by the landlord.
If a landlord does not know the preferred language of the tenant, they have the option to
select "Unknown".
It is important to note that the City is not asking for the names, phone numbers, email
addresses, and other contact information for every tenant or occupant in the rental unit,
rather only the Head of Household or Co -Head of Household.
Information about the tenant's race, ethnicity or nationality is also not requested in the
City's Rental Registry.
Is the Rental Registry secure?
The City's Rental Registry is maintained by the City's software provider, 3Di Systems
("3Di"). M's platform is Service Organization Control Type 2 compliant, ensuring
security, confidentiality, and privacy of all information submitted.
The cloud -based SaaS platform is supported by Amazon Web Services, which offers the
ability to encrypt data at rest and in transit, furthering the reliability, security, and technical
capabilities of the system.
Information entered in the Rental Registry is restricted to authorized users with role -
based permissions and is not publicly accessible.
3Di has over 20 years of experience in creating similar platforms for government and
community organizations. 3Di manages the rental registries for multiple cities throughout
California, including the cities of Oakland and Los Angeles, and there has never been a
breach of their data.
Who can I contact for questions about the Rental Registry?
Please e-mail us at rso santa-ana.org or call (714) 667-2209 to speak with one of our
representatives.
Staff and computers are also available by appointment at our WORK Center at 801 W
Civic Center Drive, Suite 200, Santa Ana, CA 92701.
The City of Santa Ana has also created a comprehensive webpage with information about
the Rental Registry including helpful resources such as a User Guide, FAQs, recorded
demonstrations, and a PowerPoint presentation.
Updated October 2023 3 1 P a g e
Alcala, Abigail
From: Paul Beard <Paul.Beard@fisherbroyles.com>
Sent: Tuesday, October 31, 2023 10:40 AM
To: eComment
Subject: Nov. 7, 2023 Council Meeting / Rent Registry
Attachments: 10-31-23 Letter to City Council Re Rent Registry.pdf
Good morning,
Attached is a comment letter concerning the City Council's consideration of the "rent registry" law at its
November 7, 2023, meeting. Please ensure the letter is distributed to all members and is made a part of the
record.
Thank you,
Paul Beard II
Partner / CERTIFIED SPECIALIST IN APPELLATE LAW*
FISHERBROYLES, LLP
453 S. Spring St., Ste 400-1458
Los Angeles, CA 90013
Direct: 818-216-3988
paul.beardgfisherbroyles.com
*CERTIFIED BY THE STATE BAR OF CALIFORNIA
ATLANTA I AUSTIN I BOSTON I CHARLOTTE I CHICAGO I CINCINNATI I CLEVELAND I COLUMBUS I DALLAS
DENVER I DETROIT I HOUSTON I LONDON I LOS ANGELES I MIAMI I NAPLES I NEW YORK I PALO ALTO
PHILADELPHIA I PRINCETON I SALT LAKE CITY I SEATTLE I WASHINGTON, DC WILMINGTON
The information contained in this e-mail message is only for the personal and confidential use of the intended recipient(s). If you have
received this communication in error, please notify us immediately by e-mail, and delete the original message.
We will never use email to notify you of a change to any bank account details we have already provided to you. If you receive any email
purporting to come from this firm which seeks to do this, then please contact us immediately by telephone and do not act on it or reply
to it. We cannot accept responsibility for any loss if you do not follow these instructions.
October 31, 2023
VIA EMAIL
City Council Members
22 Civic Center Plaza
Santa Ana, CA 92701
Email: ��`-oRiR: tl.!.%�>,.�.2p2.:::::.
Paul Beard II
Partner
paul.bear& isherbroyles.com
Direct: 818-216-3988
453 S Spring Street, Suite 400-1458
Los Angeles, CA 90013
www.FisherBroyles.com
Re: Nov. 7, 2023 Council Meeting / Discussion of Rent Re2istry
Dear City Council Members,
We represent a coalition of landlords and tenants in the City ("Coalition") that strongly
opposes the City's burdensome —and illegal —"rent registry" requirements, as codified in the
Santa Ana Municipal Code sections 8-3160, et seq., and as implemented by the City's Rental
Housing Board and Program Administrator (collectively, "Administrator").
Landlords were informed that they would be required to provide sensitive and nonpublic
information to the City as part of their "rent registry" obligations. The demand for this information
is patently unconstitutional and, in some cases, violates the plain terms of the code. To avoid legal
action, the City Council should amend the law (as explained below) and direct the Administrator
to (1) immediately cease and desist from requiring landlords to divulge any and all nonpublic
information, and (2) purge all received information.
I.
Background
On August 15, 2023, the City of Santa Ana launched the rental registry program. Pursuant
to the Municipal Code sections 8-3160, et seq., all landlords in the City must complete and submit
a registration form for each rental unit no later than December 31, 2023. Section 8-3160(g)
specifies the contents of the required registration form: "1) Address of each Rental Unit including
identifying number or letter; 2) Number of bedrooms and bathrooms in the Rental Unit; 3) Name,
current address, and contact information of current Owners, authorized representatives and
property managers; 4) Date of assumption of ownership by current Owners; 5) Current Rent; 6)
Date and amount of last Rent Increase; and 7) Move -in date of current Tenant(s)." Notably, the
law does not require collection and reporting of tenants' personal information.
However, in addition to the items of information listed above, the law requires a landlord
to upload, through the City's "rent registry" portal, "[a]ny notices or documents required to be
Fisher Broyles
October 31, 2023
Page 2 of 4
provided from a Landlord to a Tenant by this Article or any other federal, state, or local law,
including, but not limited to, notice of Rent Increase and notice of eviction." Municipal Code § 8-
3160(g). This demand encompasses leases and rental agreements, which are private contracts
between private parties, and not a matter of public record. The law requires landlords to turn over
these records without the opportunity for pre -compliance review.
In addition, under the City's law, "[t]he Board and/or Program Administrator may adopt
policies and procedures that require additional information to be collected and recorded in
Registration Forms in furtherance of the objectives of this Article." The Administrator wasted no
time in identifying additional information beyond what section 8-3160(g) requires. In notices that
the Administrator sent to all presumed landlords in the City,' the Administrator attached a "Rent
Registry Checklist" stating the information that landlords purportedly must submit to the City via
the portal. See Exhibit A ("Rental Registry Checklist"). Among the information required by the
Administrator is "tenant information such as contact information and preferred language."
Screenshots from the "rent registry" portal confirm that the Administrator is demanding personal
information about tenants and is requiring landlords to inquire about tenants' "preferred language":
Tenard imaa+mrx! m — `" Tenant Preferred Language
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Violation of the "rent registry" requirements is punishable first "through the use of an
administrative citation," then by "prosecution as a misdemeanor or infraction." Municipal Code §
8-3200(a). A misdemeanor is a crime. People v. Park, 56 Cal. 4th 782, 789 (2013) ("The
Legislature has classified most crimes as either a felony or a misdemeanor."). In addition, any
T Even in sending out "rent registry" notices, the Administrator created utter confusion and
consternation among the City's property owners. The City blindly sent out notices to any owner
who pays property taxes, but has not claimed a homeowner's exemption. Those who improperly
received a "rent registry" notice include owners of vacant lots, Mills Act properties, homes held
in trust, short-term rentals (e.g., Airbnb's), corporate -owned housing for visitors, second homes.
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Fisher Broyles
October 31, 2023
Page 3 of 4
"aggrieved person" tenants, the City, the State Attorney General —can bring a civil action for
damages or injunctive relief for violation of the requirements. Id. § 8-3200(b)-(c).
II.
Legal Claims
A. Government Demands for Sensitive and Nonpublic Information Are Unconstitutional
The Fourth Amendment protects "[t]he right of the people to be secure in their persons,
houses, papers, and effects, against unreasonable searches and seizures." It further provides that
"no Warrants shall issue, but upon probable cause." Based on this constitutional text, the Court
has repeatedly held that "searches conducted outside the judicial process, without prior approval
by [a] judge or [a] magistrate [judge], are per se unreasonable ... subject only to a few specifically
established and well -delineated exceptions" not applicable here. City ofLos Angeles v. Patel, 576
U.S. 409, 419 (2015); Arizona v. Gant, 556 U. S. 332, 338 (2009) (quoting Katz v. United States,
389 U.S. 347, 357 (1967)). This rule applies, not just to homes, but to businesses as well. Marshall
v. Barlow's, Inc., 436 U. S. 307, 312 (1978).
"The touchstone of Fourth Amendment analysis is whether a person has a constitutionally
protected reasonable expectation of privacy." California v. Ciraolo, 476 U.S. 207, 211 (1986)
(quoting Katz, 389 U.S. at 360 (Harlan, J., concurring)). To show that a reasonable expectation of
privacy exists, a court must inquire (1) whether a person has a "subjective expectation of privacy
in the object of the challenged search," and (2) whether that expectation is recognized as reasonable
by society. Apt. Ass'n of Greater L.A. v. City ofLos Angeles, 2019 U.S. Dist. LEXIS 191234 (C.D.
Cal. 2019). Significantly, "[c]ourts have frequently recognized that individuals have a substantial
interest in the privacy of their home" such that "home contact information is generally considered
private." Cty. ofL.A. v. L.A. Cty. Emp. Relations Comm'n, 56 Cal. 4th 905, 927 (2013).
Section 8-3160(g) requires landlords to produce all "notice or documents" that any law
requires to be provided by a landlord to a tenant, including leases and rental agreements. But
landlords and tenants have a reasonable expectation of privacy in all such nonpublic documents
exchanged between them. No other law requires such documents to be produced to the
government. Importantly, those documents contain, among other things, highly sensitive
information, including tenants' names and addresses. Cty. ofL.A., 56 Cal. 4th at 927. Section 8-
3160(g) is unconstitutional under the Fourth Amendment because it effectively seizes those
documents on pain of criminal and civil sanctions.
Further, the Administrator requires landlords to directly supply tenant information via the
"rent registry" portal, including tenants' names, addresses, phone numbers, email addresses. It
even requires landlords to ask and report to the government every tenant's "preferred" language.
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Fisher Broyles
October 31, 2023
Page 4 of 4
Such information is not publicly available, and tenants have a reasonable expectation of privacy
in that information. Requiring landlords to seek and report such personal information about their
tenants is unconstitutional under the Fourth Amendment. Cty. ofL.A., 56 Cal. 4th at 927.
B. The Additional Information Required by the Administrator Violates the Municipal
Code, Section 8-316(a)
As noted above, the Municipal Code allows the Administrator to "adopt policies and
procedures that require additional information to be collected and recorded in Registration Forms
in furtherance of the objectives of this Article." Municipal Code § 8-3160(a). The stated
"objective" of the rent registry is to allow the City to monitor rent increases. That can be done
without compelling landlords to collect and report the private details about their tenantsi.e., their
names, addresses, phone numbers, email addresses, and "preferred" language. The Administrator
has promulgated no formal policy or procedure of which the Coalition is aware that justifies the
need for such private information. Therefore, the Administrator's demand for tenant information
violates the plain terms of section 8-1360(a).
III.
Conclusion
The City's "rent registry" requirements, as codified in the code and implemented by the
Administrator, are subject to legal challenge. They violate landlords' and tenants' reasonable
expectation of privacy —in violation of the Fourth Amendment —and even violate the plain terms
of the code itself. The Coalition requests that the City Council amend its code to strike section 8-
1360(g)—so that landlords are not required to produce nonpublic documents to the City —and to
instruct the Administrator to (1) cease and desist from compelling landlords to collect and report
personal and highly sensitive information about their tenants, and (2) purge all such information
received to date.
Very truly yours,
Paul J. Beard 11
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EXHIBIT A
Rental Registry Checklist
An Active Email. Account
Your Property's Assessor Parcel Number (APN)*
Your Property's Identification Number (PIV
Your Property's Rent ROIL or Lease Agreements
Proof of exemption (if applicable)
* Your property's APN and PIN can be found on the registration Letter maiLed to you or by
contacting the Rent StabiLization Program at (714) 667-2209 or rso@santa-ana.org.
Ei Create an Account on the Rental Registry PortaL
* Visit the Rental, Registry website at rentaLregistr santa-ana.org
* Click "Login" to register your email address and create a password
* Check your email for confirmation and to verify your username and password
❑ Add your Rental Property
® CLaim your rental property in the Rental Registry
o Enter your Assessor Parcel Number and Property Identification Number
* Update your contact information
o Enter the name, phone number, emaiL and mailing address of the Property Owner and
Property Manager (if you do not have one, check the "Same as Owner" box)
❑ Add Site Address (if appLicabLe)
gi If the property has more than one site address, follow the instructions to add additional
street address(es) (e.g., a duplex where each unit has a different street address). If aLL of the
rental units on the property have the same site address, skip to the next step
E] Add Rental. Units
* Enter your rental unit information such as unit number, type of occupant in the unit,
amenities included in rent, the rent amount, and aLL other required fields
* Enter tenant information such as contact information and preferred Language
* Continue to add aLL rental units on the property
❑ AppLy for an Exemption(s)
If one or more of the rental. units on your property, or your property as a whole may be
exempt, apply for an exemption by foLLowing the prompts on the screen
Submit your Rental. Registration
Ensure aLL information is correct before submitting your registration form. After submitting,
your "property status" wiLL be updated
Await Further Instructions
* The City wiLL review your registration form and cLaim of exemption(s) (if appLicabLe) to ensure
accuracy and determine the status of your rental unit
* The City wiLL be in contact with you after December 31, 2023 if any further information or
action is needed to complete your registration