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Item 18 - Amend Agreement for AMI Consulting Services
Public Works Agency www.santa-ana.org/public-works Item # 18 City of Santa Ana 20 Civic Center Plaza, Santa Ana, CA 92701 Staff Report November 21, 2023 TOPIC: Amend Agreement for AMI Planning and Implementation Services AGENDA TITLE Approve Third Amendment with E Source Companies, LLC to Extend the Agreement Term and Increase the Total Agreement Amount by $250,000 for Automated Metering Infrastructure Planning and Implementation Services (Non -General Fund) (Project 16- 6460) RECOMMENDED ACTION 1. Authorize the City Manager to execute a third amendment to the agreement with E Source Companies, LLC to extend the term to expire November 20, 2024, and increase the total compensation by $250,000, subject to non -substantive changes approved by the City Manager and City Attorney (Agreement No. 2023- XXX). 2. Approve an amendment to the FY 2023-24 Capital Improvement Program to include $250,000 in planning funds for the Automated Metering Infrastructure Project. GOVERNMENT CODE §84308 APPLIES: Yes DISCUSSION On May 7, 2019, at the conclusion of a competitive bidding process, the City Council awarded a three-year agreement, with the provision for one two-year extension option, to E Source Companies, LLC (formerly known as Utiliworks Consulting, LLC) (Exhibit 1) to provide the Public Works Agency Water Resources Division (Division) with implementation and ongoing project support for the Automated Metering Infrastructure (AMI) Project. Throughout the AMI Project, the consultant has successfully guided the Division in its development and execution of the tasks needed to accomplish the City's vision for this project. This included advising on component selection, assisting in the development of the Request For Proposal (RFP), reviewing and testing system integrations, and overall project management to supplement City efforts. The additional funding from this request will re -fund tasks for ongoing project management and field/data review oversight of the deployment activities to ensure the Amend Agreement for AMI Consulting Services November 21, 2023 Page 2 quality and timeliness of the work being performed, as well as provide new funds for additional operational systems and data oversight. Due to a number of factors including interruption of the product supply chain due to the COVID-19 pandemic and the complexity of systems integrations, the project schedule has exceeded initial projections. Staff recommends approving this agreement amendment to maintain the vital project support services provided by E Source (Exhibit 2) and amending the FY 2023-24 Capital Improvement Program (Exhibit 3) to facilitate this amendment. FISCAL IMPACT Funds for action, in the amount of $250,000, have been budgeted in the previously - approved FY 2023-24 annual operating budget for the Water Enterprise. The following table summarizes the funds budgeted and available in current FY 2023-24 for expenditure. Any remaining balances not expended at the end of the fiscal year will be presented to City Council for approval of carryover to FY 2024-25. Accounting Fiscal Unit — Fund Accounting Unit — Amount Year Account # Description Account Description Project # Existing Project Budget FY 2023- 06017645- Water Administration & 24 62300 Water Engineering, Contract $973,673 16-6460 Services -Professional Additional Funding FY 2023- 06017645- Water Administration & 24 62300 Water Engineering, Contract $250,000 16-6460 Services -Professional Total $1,223,673 EXHIBIT(S) 1. Agreement A-2019-066 2. Third Amendment with E Source Companies, LLC 3. CIP Worksheet Submitted By: Nabil Saba, P.E., Executive Director — Public Works Agency Approved By: Steven A. Mendoza, Acting City Manager INSURANCE ON FILE WORK MAY PROCEED tJ 1'tii,1 SURA CE X IRE C)_�'R_K. F C 1 C . DlffE: dt)N 0 6 � `✓ AGREEMENT TO PROVIDE PLANNING AND IMPLEMENTATION SERVICES FOR THE AUTOMATED METER INFRASTRUCTURE PROJECT A-2019-066 EXHIBIT 1 TIES AGREEMENT is made and entered into this 7th day of May, 2019 by and. between UtiliWorks Consulting, LLC ("Consultant"), and the City of Santa Ana, a charter city and municipal corporation organized. and existing under the Constitution and laws of the State of California ("City"). RECITALS A, On September 11, 2018, the City issued Request for Proposal No. 18-064, by which it sought a consultant to provide professional planning and implementation services for the City's Automated Meter Infrastructure Project, by which the City intends to to convert existing water meters to "smart" meters based on new available technologies. B. Consultant submitted a responsive proposal that was selected by the City. Consultant represents that it is able and willing to provide the services described in the scope of work that was included. in RFP No. 18-064, C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional contracting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Consultant shall perform the services that were described in the scope of work that was included in RIP No. 8-064 and as more specifically delineated in Consultant's proposal, which is attached as Exhibit A and incorporated in full. 2. COMPENSATION a. City agrees to pay, and Consultant agrees to accept as total payment for its services under this Agreement, the rates and charges identified in Exhibit B. The total suer to be expended under the term of this Agreement, including any extension periods, shall not exceed $896,530. This sum. is comprised of (1) the base amount of $815,027 and (2) a 10"/o contingency in the ainount of $81,503 for additional services at the City's sole discretion. b. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. Payment need not be made for work which fails to meet the standards of Page 1 of 69 performance set forth in the Recitals and Scope of Work, which may reasonably be expected by City. 3. TERM This Agreement shall commence on the date first written above and terminate on May 6, 2023, unless terminated earlier in accordance with Section 17, below. The term of this Agreement may be extended for a one-year period upon a writing executed by the City Manager and City Attorney. 4. PREVAILING WAGES Consultant is aware of the requirements of California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code of Regulations, Title 8, Section 16000, et seq., ("Prevailing Wage Laws"), which require the payment of prevailing wage rates and the performance of other requirements on "public works" and "maintenance" projects. If the services being performed are part of an applicable "public works" or "maintenance" project, as defined by the Prevailing Wage Laws, and the total compensation is $1,000 or more, Consultant agrees to fully comply with such Prevailing Wage Laws. Consultant shall defend, indemnify and hold the City, its elected officials, officers, employees and agents free and harmless from any claim or liability arising out of any failure or alleged failure to comply with the Prevailing Wage Laws. 5. INDEPENDENT CONTRACTOR Consultant shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer -employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Consultant performs the services which are the subject matter of this Agreement; however, the services to be provided by Consultant shall be provided in a manner consistent with all applicable standards and regulations governing such services. Consultant shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 6. OWNERSHIP OF MATERIALS This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Consultant under this Agreement ("Documents & Data"). Consultant shall require all subconsultants to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subconsultant prepares under this Agreement. Consultant represents and warrants that Consultant has the legal right to license any and all Documents & Data. Consultant makes no such representation and warranty in regard to Page 2 of 69 Documents & Data which were provided to Consultant by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk. 7, INSURANCE Prior to undertaking performance of work under this Agreement, Consultant shall maintain and shall require its subconsultants, if any, to obtain and maintain insurance as described below: a. Commercial General Liability Insurance. Consultant shall maintain commercial general liability insurance naming the City, its officers, employees, agents, volunteers and representatives as additional insured(s) and shall include, but not be limited to protection against claims arising from bodily and personal injury, including death resulting therefrom and damage to property, resulting from any act or occurrence arising out of Consultant's operations in the performance of this Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting therefrom, and property damage, in the total amount of $1,000,000 per occurrence, with $2,000,000 in the aggregate. Such insurance shall (a) name the City, its officers, employees, agents, volunteers and representatives as additional insured(s); (b) be primary with respect to insurance or self-insurance programs maintained by the City; and (c) contain standard separation of insureds provisions. b. Business automobile liability insurance, or equivalent form, with a combined single limit of not less than $1,000,000 per occurrence. Such insurance shall include coverage for owned, hired and non -owned automobiles. C. Worker's Compensation Insurance, In accordance with the California Labor Code, Consultant, if Consultant has any employees, is required to be insured against liability for worker's compensation or to undertake self-insurance. Prior to commencing the performance of the work under this Agreement, Consultant agrees to obtain and maintain any employer's liability insurance with limits not less than $1,000,000 per accident. d. If Consultant is or employs a licensed professional such as an architect or engineer: Professional liability (errors and omissions) insurance, with a combined single limit of not less than $1,000,000 per claim with $2,000,000 in the aggregate. e. The following requirements apply to the insurance to be provided by Consultant pursuant to this section: (i) Consultant shall maintain all insurance required above in full force and effect for the entire period covered by this Agreement. (ii) Certificates of insurance shall be furnished to the City upon execution of this Agreement and shall be approved by the City. Page 3 of 69 (iii) Certificates and policies shall state that the policies shall not be cancelled or reduced in coverage or changed in any other material aspect, by consultant, without thirty (30) days prior written notice to the City. (iv) Consultant shall supply City with a fully executed additional insured endorsement. f, If Consultant fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured. and is in force and paid for, the City shall have the right, at the City's election, to forthwith terminate this Agreement. Such termination shall not affect Consultant's right to be paid for its time and materials expended prior to notification of termination. Consultant waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City, 8. INDEMNIFICATION Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees, consultants, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the negligent operations of the Consultant or its subconsultan.ts, agents, employees, or other persons acting on their behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages, just comp(31sation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Consultant further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal. injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising front this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Consultant's services are subject to Civil Code Section 2782.8, the above indemnity shalt be limited, to the extent required by Civil Coda Section 2782.8, to claims that arise of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Consultant. 9. INTELLECTUAL PROPERTY INDEMNIFICATION Consultant shall defend, indemnify and hold harmless the City, its officers, agents, representatives, and employees against any and all liability, including costs, and attorney's fees, for infringement of any t..Jnited States' letters patent, trademark, or copyright contained in the work product or documents provided by Consultant to the City pursuant to this Agreement. Page 4 of 69 10. RECORDS Consultant shall keep records and invoices in connection with the work to be performed under this Agreement. Consultant shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Consultant under this Agreement. All such records and invoices shall be clearly identifiable. Consultant shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Consultant under this Agreement. 11. CONFIDENTIALITY If Consultant receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Consultant agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Consultant disclosed in a publicly available source; (c) is in rightful possession of the Consultant without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Consultant without reference to information disclosed by the City. 12. CONFLICT OF INTEREST CLAUSE Consultant covenants that it presently has no interest and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. 13. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: To City: Clerk of the City Council City of Santa Ana 20 Civic Center Plaza (M-30) Page 5 of 69 P.O. Box 1988 Santa Ana, CA 92702-1988 Executive Director Public Works Agency City of Santa Ana 20 Civic Center Plaza (M-21) P.O. Box 1988 Santa Ana, CA 92702 To Consultant: UtiliWorks Consulting, LLC 2351 Energy Drive Suite 1010 Baton Rouge, LA 70808 A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these timeframes, weekends, federal, state, County or City holidays shall be excluded. 14. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Consultant regarding the subject matter herein, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Consultant. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Consultant or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which are not embodied herein. 15. ASSIGNMENT Inasmuch as this Agreement is intended. to secure the specialized services of Consultant, Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other consultants retained by City. Page 6 of 69 16. WAIVER No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies. 17. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Consultant shall be entitled to receive and the City shall pay Consultant compensation for all services performed by Consultant prior to receipt of such notice of termination, subject to the following conditions: a. As a condition of such payment, the Executive Director may require Consultant to deliver to the City all work product completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Consultant consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. 18. NON-DISCRIMINATION Consultant shall not discriminate because of race, color, creed, relation, sex, marital status, sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, training, utilization, promotion, termination or other employment related activities or in connection with any activities under this Agreement. Consultant affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 19. JURISDICTION -VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 20. PROFESSIONAL LICENSES Consultant shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder Page 7 of 69 and rewired by the laws and regulations of the United States, the State of California, the City of Santa .Ana and all other governmental agencies. Consultant shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions, Said inability shall be cause for termination of this .Agreement. 21. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fWly, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All exhibits referenced herein and attached hereto .shall be incorporated as if fully set forth in the body of this Agreement. IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST. - Norma Mitre Acting Clerk of the Council APPROVED AS T€3 FORM SCNIA R. CARVALHQ City Attorney By: ,T n M, Funk Assistant City Attorney FOR APPROVAL Fuad S.S'w `ss, PE, PLS Executive Di ector Public Work Agenev CITY OF SANTA ANA KRISTINE RIDGE City Manager CONSULTANT, TANT, - 7� 6 ;;;;i � -7: :Oa-:Oa-k Pennington Tide: Pr sldent & CEO Page 8 or 69 �� _gym ?SF� _.. '�3. .., - T•��tt6- � �-- - .. 31>e. � �+-. � s . f I . Craver Letter To: Cesar Barrera, P.E. City of Santa Ana Public Works Agency From: Kody Salem, Principal UtiliWorks Consulting, LLC RE: Request for Proposals (RFP) for AMI Planning and Implementation Consultant UtiliWorks Consulting, LLC (UtiliWorks) appreciates the opportunity to submit this proposal in response to the RFP issued by the City of Santa Ana (City, Santa Ana) to provide advisory services related to advanced metering infrastructure (AMI) solution design and optimization, procurement, and system deployment oversight. We acknowledge we have received Addendums 1,2, and 3. UtiliWorks offers professional services to assist utilities in the evaluation, design, procurement, and implementation of AMI and smart metering solutions. This is the exclusive focus of our company. In that regard, we are interested in this opportunity, as we believe that we are uniquely positioned to guide the City regarding its AMI implementation initiative. We understand that the City has conducted an initial study to determine AMI feasibility for its approximately 45,000 customers and is seriously considering the execution of a "Design, Build, Run, and Transfer" model for its AMI implementation. We applaud the City's initiative to increase efficiencies and provide excellence in utility operation and customer service. We are confident that the City's AN initiative is an excellent fit for our services and the long-range solutions that must be developed. We would like to highlight the key areas we believe differentiate us from other firms. Evidence supporting these points has been provided throughout this proposal. These key differentiators are: 1. A Tabred Solution for Your Unique Environment. In performing our initial engagement with the City, we plan to utilize a comprehensive approach in developing a detailed implementation plan and analyze how an AMI implementation can positively impact each department, not solely focusing on the meter -to -cash functions. As part of our regular engagements, UtiliWorks helps our clients determine which technology applications make sense for their unique environments. This includes budgeting, planning, selection of the appropriate technology, and providing implementation support and oversight. Working in conjunction with utility personnel, our team can create an optimum solution for the City because we do not associate our recommendations with a particular technology, and we have no vendor affiliations. This allows us to independently guide utilities towards a "best -fit" solution without outside influence. Although independent, our executives at our firm have strong working relationships and direct access to top level personnel at AMi vendor organizations. This helps to expedite resolution of any issues that may arise during a 2!Paoe project. Our team also has a robust pricing database which further assists in developing estimates and negotiating the most favorable terms possible for our utility clients. 2. .Agile highly-focusedabte Consulting Firm with subject matterSpecializes this Market Space. We are a smaller, h experts who have deep roots in the AMI market. Being a smaller consulting firm focused on AMI, we typically have a lower cost compared to large multi -national engineering firms. We will provide the City and its members full access to our senior staff and executives, We have excellent client references from utilities who desire a more agile organization with a tailored delivery strategy. Our team is known for our "hands-on" experience with technology, vendors, and owners in both pilot and full deployment environments. You will see evidence of our work with virtually all the leading vendors in this space. We believe our team has more true deployment experience (versus theoretical understanding) than any other consulting firm in this sector, Our references are the best way to confirm this. 3. lndustry_Recognition: Our staff have worked on many advanced metering engagements on behalf of utility clients over the past 13 years, and we are very familiar with utility operations across all functional areas. By utilizing a strategic approach which includes public outreach and benefits verification, we have assisted our clients in receiving industry accolades. These include: a. Orangeburg Department of Public Utilities, SC ("Best Smart Infrastructure Project of the Year", CS Week 2015) b. Albuquerque Bernalillo County Water Utility Authority, NM ("Best Smart Infrastructure Project", CS Week 2013) c. City of Ruston, LA ("Smart Grid Project of the Year", Utility Automation and Engineering T&D Magazine, 2010) d. City of San Marcos, TX ("Best Smart Infrastructurel Grid Project", CS Week 2010 and "AMI Project of the Year", DistribuTECM 2009) Many of our clients have been featured in both international trade journals and local newspapers based on the success of their automated metering projects. We are very proud of our clients" accomplishments and will always seek to gain them the recognition they deserve. We are very excited about the opportunity to work with the City, We think you will find that our firm"s personnel and experience exceed all minimum consultant requirements as listed in the RFP. We are confident that our team will connect with the City of Santa Ana in a cost- effective way that will yield great results. Respectfully submitted, Kody Salem Principal UtiliWorks Consulting, LLC ksalem@utiliworks.com 2351 Energy Drive Suite 1010 Baton Rouge, LA 70808 P (615) 375-6396 F (225) 612-6404 31 Page 2. Table of Contents 1. Cover Letter......................................................................................... 2 2. Table of Contents.................................................................................. 4 3. Agreement Statement............................................................................. 4 4. Executive Summary ................................................................................ 5 5. Company Information.............................................................................. 9 FirmExperience....................................................................................... 9 TeamExperience.....................................................................................10 6. Technical Approach...............................................................................12 ProjectMethodology.................................................................................12 Scopeof Services ................... <.................................................................14 Mobilization and Project Kickoff................................................................14 Stateof Industry Review.........................................................................14 RequirementsWorkshop.. ........................................................................ 14 ImplementationPlan..............................................................................15 StaffingPlan.......................................................................................15 RFPDevelopment..................................................................................15 RFPAdministration................................................................................16 ResponseEvaluation Support....................................................................16 Contracting Ft Negotiations Support............................................................16 Implementation Program Management.........................................................16 Implementation Program Management Optional Services...................................17 Schedule............................................................................................... 20 7. References......................................................................................... 21 Pastand Present Clients............................................................................21 ClientReferences.................................................................................... 27 S. Fee Proposal....................................................................................... 30 9. Appendix............................................................................................31 TeamResumes........................................................................................31 ExecutedForms...................................................................................... 38 3. Agreement Statement. We are in concurrence with the terms in the standard agreement provided in RFP as ATTACHMENT 2 and take no exceptions. 4 1 Pages 4. Executive SLirr:mary It is UtiliWorks' understanding that the City of Santa Ana has already taken steps to assess the feasibility of AMI technology for its customers, including related operational technologies, such as Meter Data Management (MDM) software, By refining an AMI system solution with UtiliWorks, the City will be able to better realize the project objectives outlined in the City's 2016 feasibility report: providing higher levels of customer service and water usage information to enable water conservation by customers, and improving the water system operations and efficiency, Through our experience interacting with utilities, vendors, and our own research, we have gathered a wealth of information of various AMI technologies. Our understanding provides valuable insight to the best suitable AMI technologies for the City's specific situation and needs. Provided below is an example knowledge capture work product of water AMI solutions in a matrix form. We are familiar with all major water AMI technology vendors while maintaining vendor -neutrality. Q W.Mor MOO allRh%mt" Water AME Solutions Proprietary Information; Vendors N rn s ithhe[ Fhtieoc*-t+ FRfi PLG!, ,w cY:? P'r rig rRF PG at; Rr £i8 I Rr r7r Casu".� i� ,Ww140ir4i I Nkp /2w PIMP fFY.iP Peal P"r., Iwl11111'b kr:,n :Fi:L>;ai=kd Y Y N Y'!J H ti Y i to H x �tARC F,c+; td; a a GaPd tape 93* CCk923 Yi} BtiJ�v:?s 90'2Y& I3j474U�'.Tan 4wa 3d8 96F piUa�C 041 &Ji 12 W sy1 Bd�R'FXJ 18aEr3rry idrm;'r�l is f9C t�tQ Pry � 24'an 76 �����'� 28 3�� 35 Ra � 9Q ��a Y ZiiFn I .NstParcamanca �«ia.xee7 t6 pr 3rtt rigure I - Utdfi arks AMI Vendor Matrix Because technology and services in the industry have grown since the time the City's feasibility report was commissioned, UtiliWorks is able to leverage its experience in AMI procurement, contracting, and deployment to engage in knowledge -share with the City and fill in gaps regarding AMI solutions. lasing our institutional knowledge, UtiliWorks is well -prepared to make recommendations to City on all aspects outlined in the City"s RFP, including: A. Smart Metering Technology B. Data Collection Network C. Communication Method D. System Head -End Control Computer and Software E. Meter Data Management Software F. Endpoint Installation 5 1 Page G. Hosting H. Staffing Considerations for Smart Metering Technologies I. Schedule J. Preparation of Solicitation Documents K. Installation/Implementation Period Project Management Each of the above items will be thoroughly addressed (and always are addressed) during the tasks in our proven `UtiliWorks Advantage' approach detailed in Section 3 of this proposal. Prior to solicitation for an AMI solution, UtiliWorks will memorialize all recommendations and decisions in a formal implementation plan. This plan will serve as the driving reference document throughout AMI procurement and implementation. UtiliWorks can help the City navigate the procurement process, allowing the City's AMI Committee to design and optimize a solution that fulfills the City's unique needs. UtiliWorks has a wide range of subject matter experts (SMEs) who have helped define the technical requirements and specifications of clients' systems and have created "Capabilities Workbooks" for vendors to fill out alongside their proposal submittal. These workbooks allow clients to itemize and prioritize specific functional criteria and evaluate vendor proposals on a granular Level. A sample workbook excerpt is shown below. City of Lawrence Requirements and Capabilities • AMI System All "a tra_.p - 711e RMt 5 alit Bali - significantly limit the broads of water meters that the City can - - - nstall, Sped£y brandsfmadals of water meters that are idly General AMF 1 Junctlanal with AMI system It them are any meter limitatfons with Requ[Nd Cunent6a5e 'specslic vendor models, these should be listed byvendar andspecift mvdelsThai are "Ifvnctlon (with yourAMI5 tam. I _ Mat ell applicable federal, state, and local regulatory requFrementc (fncluding, bvt not Ilmired to, Amadtan Water WaNs Association General AMI 2 AW4VAj, Natlonaf Electric Safety Cale_ (NESC), Gederei Required Future Rase ammunlcmlons Cemmissloq `FCC], and Ansedcan NadonaE Release %standards Tnsthute ANSI . General AMI 3 :f•at interfere with the City's cuvent Utlilty, SCApA, public Safety u Regvlred MadlRcatlon 3 ether PfcommunitAbonss stem General AMI 4 t system backhavl to be IdannRed by AMI vendor. 7lte City's AUA tnmmu"'atlans will not be used far AM avkRaui Required Third party System' Genera€AMI s Un€ uel Identl all melee; on the network Re usted Customkafinn G AMI G lndvde a raductf nand env€ronme t for the H a nd s rem, Nice to eve Not a d Genead AMI 7 teVide a method of obtelel[ng madlrgs]ay handheld computers Indio Nice to Have °event Rked network communlcadon with meters Is down. Orovide a method of obtaining readings by vehicle-mitsted mobile Genera! AME g collectors in the event fined mnoorlt eommunicatlan with meters IS face to Ha_ Mown. ltiiuw repragramming of meten remotely iwar-the-ail via the AMI General AMF 3 Set .- List meter Lrands tar which your AMI system canna Required renmitram the mete General AM ridcal fallara9 shall be detected, logged and reported to AMI headandimmvdiatel Includin ; General Afvll 19 Cdlecte device failure Required Ge eralAMI 11 FridpotripaviLo Polfure Re aired G aerel AMI 13 Rnd llint firimmic upgrade failure iw wred General 13 Tlme synchronization fa lure Required Gen INA 14 Database storage exceeded }la ulfed General AM 15, MIMFY failure Re ulted . eneral AMI 16 Cunmunlcadom II k failure ae Ired GanualA i 17 .No dea sular loowwoption for Collectors. By ore Gcnrml AMl IS Supporti temal data coliecden for measured woduct Re aired Figure 2 - rxomple Requirements and Capobitities Screen Clip UtiliWorks is experienced in developing such deliverables for a number of smart metering technology components, including: AMI networks, MDM Systems, water meters, installation processes, and metering equipment. 61Paae UtiliWorks will be able to provide assistance in development of a Request for Proposals (RFP) package, as wet[ as solicitation of proposals, addressing vendor questions, preparation of and participation in pre-proposat and shortlist meetings, and technical and cost evaluation. Post -procurement, the installation of AM] equipment/software(s) usually involves multiple vendors, with several moving parts. We have the program management expertise to manage all these variables. By combining our team's wealth of industry knowledge, the application of Project Management Institute (PMI) best practices, and a hands-on approach, we help to manage, and effectively reduce, the City's overall program risk while ensuring successful outcomes, Having managed many similar projects and the associated vendors who wilt be involved, we are keenly aware of the field construction/installation requirements as related to site and structural conditions/inspections, traffic flow, and overall project safety concerns. Our scope of services is designed around a proven, phased -based approach. This approach is perfectly suited to manage the City's proposed "Design, Build, Run, and Transfer" business model, providing structure, as well as well-defined evaluation and exit criteria. We will work on your behalf, "as an extension of your staff," ensuring your interests are the primary focus throughout the effort. Our ultimate goal is to facilitate the best -quality AMI solution on time and on budget. Our appointed Project Manager (PM) wilt work with the City's PM to develop a detailed project plan, which is used to guide and control all tasks and services associated with the smart metering project. The project plan identifies each individual task via a detailed work breakdown structure that includes the level of effort required to complete tasks, timeline for completion of tasks, dependencies (predecessor and successor relationships), responsible party (vendor, client, etc.), and current status of each task. Y. .. .,,. _ ., a: f. Y< fl G• hr. �tFs t.. e.:4.Tr^.S C AA99 Flnjec3 Viod 99Q14 •—•,•••ry,••.,•••n.,•V•• . Thv 1011115- SlO�t9K'.iAklf>.�L4'r^� Yf?S EP?ejiA iY�i9i731 YA 6a13: _ 'snsk.s B :Nnt!sa �rceer.� Yin Vzll 5 1�;?. L': +!` b Vta vcrdm T!ivic:ttn ^.�tsa s»a;:$`S5 lr�d)tdF➢S $ 8 N "Baeinml Frae.alaaquira�anta/Fla-3 I-€1#AM WedIgUlK 'tac1ei54atrHEquutrq{p{A� V .1111?A1 IrF )T}Ri95 "[mnRua6MstRrsr.vibx+5 ia211(ijia YMR�39j]i115 -� 'BaAelufiCn Wp9oymOu9 i4M t1r1F5 Fr1A{7�15 ' Sarre' f(OnMflIWOA Sahwsra Ngloymant 14-17}lfM Fo 7111115 'Syttem7FnU;rriian tapn{It1h4 F11 af:a115 ' Atpiti Md& a.pfoyn�t W. 1111115 M.;0115 ' Beta Melee Uaploy-M 34 WY15 Mon 71415 8 'frp1 MA{xiefiAnfakActl�sFliea{ tdiIMMi a. gVIS G :j '404tneSeriMta4,tlanweprtalisn laanef19114 ftll/113lS (, ' a eta Meter{nlwwUN hi hjBTIS ikja ijejy5 �W "Trartin; t,f7l1Ark5 9iM$135fi5 p�Q ' Ilal.ing plan poo. tma It9IF1ljl5 4te VYVIS ' ltyri dulnl.g 1tMij71%15 1Mi Sji1115 Sp�A' ' T"" 1-419115 N➢ecaTlein ' eefa pat rwpF.t. 1ha4 ain Tbu 16f911s 74 .. ' Fv1Ug1*ymnt F,eparAU.n lfi�llaflS 1iw16j1j33 q Kt Figure 3 - &YUff7ple Rolled -up Project Plop In being tasked with day-to-day vendor management, we lessen the burden on your organization and free up your resources. As the supporting project manager, we will provide vendor contract administration and management services. We will review all vendor invoices and compare the proposed payment request to the contracted milestones. Another key rote as your project manager is to create and maintain open communications among all stakeholders. Our project manager will lead formal, recurring status meetings with the core 7I Page team members to ensure that the project tracks to the milestones set forth in the project plan. Additionally, we are in constant communications with various project participants, following up on action items, work products, and fielding questions on a daily basis. Our team will provide structured oversight of activities to ensure that all project components are executed in a timely, organized fashion and completed to the project definition and expectations. We will work together with the City to institute an overall Quality Management program for the deployment, allowing for smooth transfer of ownership of the system to the City. Each project participant will have specific roles and responsibilities as it relates to the overall duality program. rig, , , 4 - QAIQC Muclet Management responsibility encompasses establishing a high-level presence and environment to facilitate activities and a fundamental commitment to quality. Each vendor will be responsible for quality control efforts as it relates to its contracted scope of work. In addition to implementation program management to support the "Design, Build, Run, and Transfer" model, we have provided optional pricing for services that can accommodate any level of deployment support needed. We are able to provision service for: • Proof of Concept planning • Systems Integration Oversight Training Oversight • Testing Oversight • Business Process Re -engineering * Communications Campaign • Full Deployment Quality Assurance/Quality Control • Data Optimization To support the City in its AMI initiatives and to facilitate the activities described herein, we have outlined a technical approach that focuses on network delivery of utility data and business work flow changes that will drive performance throughout the organization. The services requested by the City fit squarely into our service model, with a clear path of progression. 81 Page 5. Company Information Firm Experience UtiliWorks is a privately held company. We have approximately 24 full-time employees and 5 part-time employees. Please see below for the UtiliWorks Consulting profile. 2351 Energy Drive Contact: Dale Pennington Contact Suite 1010 Phone: (225) 766.4188 Information Baton Rouge, Louisiana 70808 Fax: (225) 612-6404 Website: www.utiliworks.corn Email: dpenfiington@utiliworks.com Business Utility -focused professional services firm Focus, Advanced metering and associated technology design and deployment Attributes • Project management and implementation support Company Founded:2005 FEIN:20-5167904 Information Limited Liability Company DUNS: 825164713 • Feasibility Studies • Strategic Planning • Financial Modeling and Data Analytics - RFP Services Development and Procurement • Business Process Re -Engineering • Systems Design and Integration - Program Management - Communications • Expert Witness Testimony Revenue Assurance • Grant Writing and Reporting - Rate Studies Together with our clients, UtiliWorks advances business and technology solutions' Company which strategically enhance utility operations. We focus on the delivery_ of your Mission technology system and the requisite business process changes that will drive performance throughout your organization. • Corporate Office in Baton Rouge, Louisiana Location • Associate offices in California, Florida, Illinois, Indiana, Kansas, Minnesota, Nevada, New York, North Carolina, Ohio, South Carolina, Tennessee, Texas, and British Columbia Chase Bank Banking 451 Florida Street, 71t` floor, Suite 726, Baton Rouge Louisiana 70801 Attention: Michelle Boudreaux Phone: (225) 332-7718 Insurance Juban Insurance Group and 4319 Bluebonnet Boulevard, Baton Rouge Louisiana 70809 Bonding Attention: Dave Peek Phone: (225) 291-0405 Graves -Carley, LLP 2137 Quail Run Drive, # B, Baton Rouge, Louisiana 70808 Legal Attention: Allen Graves Phone: (225) 757.7676 Fax: (225) 757.1771 91Page UtiliWorks has worked across the United States and abroad with utilities in their advanced metering infrastructure (AMI) initiatives. Since our founding in 2005, we have had over 80 clients (both past and present). The breadth of our experience and speak to UtiliWorks' ability to provide benefits for our clients regardless of their geography or topology. Our recommendations are informed by a detailed review of your utility's service area and unique characteristics. We have served 14 clients specifically in California, including; • Alameda County Water District, CA Azusa Light and Water, CA + City of Buena Park, CA • City of Oceanside, CA • City of Riverside, CA • City of Roseville, CA • City of Santa Rosa, CA • City of Signal Hill, CA • Long Beach Water Department, CA • North Marin Water District, CA Team Experience The core team proposed below has experience in RFP development, project planning and deployment program management. UtiliWorks has strong client references and testimonials to support our value during each of these phases. Our unique qualifications include- 0 True field deployment experience versus theoretical understanding, as compared to other consulting firms. Complete end -to -end capabilities to address all components of an AM deployment project, beginning with AMI planning/feasibility study and procurement, leading into deployment planning, systems integration, installation inspection, quality control, business process re - engineering, customer engagement/communications and overall project management. Kody Salem. Executive sponsor L _ _ _ _ Nicnle Griffin Program. -Manager Bret Vonder Reith Project Manager Joe Kelly Lw IS Parvathl urall ng/ploymentoPeatOnSME MDM, IT/oTSMESME A brief synopsis of the proposed team members' background and percentage of time allocated to the project is provided below. Full resumes can be found in the Appendix. 10 1 Page ;'ivame`Ttle; and Bckgroutd and'Skills l dime:::. Location pev4re0;to ProjeiM,t Fang+, Refiect5: Various Prb ect Phases;:'. Kody Salem . UtiliWorks Consulting Principal 5 Principal, Utsor ks « Provide support and executive oversight on for utility Executive Sponsor technology initiatives such as Smart Grid/AMI and SCADA systems Location: Nashville, « Over 27 years of technical operations and TN management experience « Background in radio frequency, instrumentation, and controls technologies Nicole Griffin . Project Management Institute (PMI) certified Project 10- 55 Manager and Black Belt in Six Sigma Program Manager « performs industry research, preparing critical Location: Baton documentation including in-depth reporting, Rouge, LA performing feasibility studies and developing communications campaigns for utility clients i Involved in various UtRiWorks projects with similar services to what is proposed for ACSA, including Fort Worth Water Department TX, Sewerage and Water Board of New Orleans LA, Alameda Municipal Power CA, City of Killeen TX, Orangeburg Department of Public Utilities SC, City of Ruston LA Bret Vonder itelth « Mr, Vander Reith brings over 25 years of project 50.60 management, information systems development and Project Manager application integration experience for a variety of Location: Encinitas industries to include Utility customers. CA « Bret's background includes over 20 years as an Information Technology data integration specialist and consultant. « Bret is a proven leader, successful at leading complex projects and achieving organizational goals and objectives, Bret is a certified Project Management • Professional (PMP) with the Project Management Institute, Joe Kelly w Over fourteen (14) years of project management, 10.20 Metering/Deployment installation and consulting experience for utility SME customers Q Over eight (8) years as an installation contractor in Location: Laughlin, the AMI field for water, electric and gas utilities NV 6 Involved in various UtiliWorks project providing guidance on AMI deployment projects 11 1 Page Name, Title, and Location Background and Skills % Time Devoted to Project - Range Deflects Various Project Phases Don Rankin Electrical Engineer and experienced utility manager 5-10 with 19 years leading Water, Wastewater and Water SME Stormwater Utility Operation and Maintenance, Location: Topeka, KS Capitat Programs and Customer Service Operations. • He is an innovative big picture thinker with strong analytical reporting skills. • Serving as a water subject matter expert for muttipte advanced meter infrastructure (AMI) assessments » Planning and executing technology programs related to AMI and meter data management systems (MDMS) that meet water utility oats and objectives Parvathi Murati a Experience in software implementation, data 5-10 analytics, AMI, Meter Data. Management and strategy MDM, IT/OT SME consulting Vancouver, British • Involved in various UtiliWorks projects with similar Columbia services to what is proposed for Santa Ana, inctuding Anchorage Municipal light and Power AK, Fort Worth Water Department TX, Long Beach Gas and Oil CA b. Technical Approach Project Methodology UtiliWorks uses a proven project methodology called UtiliWorks AdvantageTM' for Utility Technology projects, as illustrated in the proceeding page. The services requested by the City of Santa Ana's AMI stakeholder committee (areas A-K in RFP) fit squarely into our service model, the UtitiWorks Advantage'. The key to this successful model is that for every technology consideration there is a corresponding Business Process aspect that must assessed. Each task presented in this scope of services section is expected to build upon previous tasks and knowledge of the City's operations in order to ensure a successful deployment process. The Feasibility Study conducted by Black a Veatch lays the foundation for the "Assess" step of AMI implementation, and the scope described herein encompasses the remaining building blocks through the Instatt step in the Ud(iWorks Advantage'. Additionally, the UtitiWorks Advantage", is flexible enough to provide structure to any implementation the City chooses to engage in, including the "resign, Build, Run, and Transfer" business model. 121Pace 6ii r---L---1 Scope of Services Mobilizutlon and Project Kickoff UtitiWorks will establish communication with the City's project sponsor or point of contact and schedule the formal kickoff meeting. The kickoff meeting will introduce project participants, formalize project goals and objectives, level -set on project plans and solidify next steps for UtiliWorks involvement, This task also allows time for the UtiliWorks project team to become familiarized with the City and their project needs prior to kickoff. During mobilization, UtiliWorks will initiate data requests to understand the City's procurement requirements and RFP timeline. Deliverables: Project Charter, Project Schedule, Kickoff Presentation State of Industry Review The State of the Industry is an interactive discussion designed to provoke thought and prompt questions. Our expert team details key concepts underlying the current state of the AMI and smart metering industry and share important design considerations when embarking on a new technology project. Topics for this session include: data collection retwork, communication methods, headend software control, meter data management systems and hosting options. This session can be included during project kickoff to set the stage for requirements definition. We also delve into the success stories of other utilities and discuss how to avoid the pitfalls. Deliverables; State of the Industry Presentation Requirements Workshop We use the information gleaned in the State of the Industry to understand the City's preferences and requirements. Findings from this session, as well as the data requests and kickoff, Lead to a solid foundation for our experts to develop an initial requirements list. This list will be refined onsite during a requirements workshop. A combination of requirements wilt be covered in the workshop with dedicated sessions around the different technology and options in scope for the RFP. Ultimately, the requirements workshop will be used to arrive at a foundational set of requirements to be used in the City's RFP. Some areas for consideration: • Functional Requirements - What does CLIENT want this new technology to do? • Tele-Communications Requirements - Does CLIENT have existing structures to mount communications equipment and what backhaul methods are available? • Business Requirements - What business needs are fulfilled by AMI? • Integration Requirements - How does CLIENT want this new technology to interface with other systems? • Performance Requirements - What measures of performance should be specified in the RFP / Scope of Work for the vendor to satisfy the business requirements of CLIENT? • Reporting Requirements - What types of reports and reporting tools will CLIENT need to optimize the information available with AMI? • Procurement Requirements - What are the rules CLIENT must follow to procure equipment, and professional services? Deliverables: List of Requirements and Capabilities (attachment for RFP) 14 1 Page Implementation Plod UtiliWorks will collaborate with the City's team to develop the recommended implementation strategy for AMI and related programs, In general, our methodology divides the project work into specific phases, each with its own measurable outcome which builds from the previous phase. This roadmap represents a long-term plan to illustrate how various deployments can take place, and it will serve to memorialize the recommendations and decisions made regarding the areas of concern as outlined by the City (smart metering technology, data collection network, communication method, system head -end control computer and software, meter data management software, endpoint installation, hosting, staffing consideration for smart metering technologies, schedule, preparation of documents, and installation/implementation period project management, UtiliWorks will consider budget cycles and cost requirements, resource allocation, training requirements, workflow development, infrastructure requirements, and system integration in determining the implementation roadmap. The plan will include a recommended schedule for inclusion in the RFP, which accounts for full meter replacement and endpoint installation. Deliverables: lmp[ernentation Plan Staffing Plan UtiliWorks will work with City's PM and stakeholder committee to develop a proposed project staffing plan that will include identification of the project Steering Committee, proposal response Evaluation Team, the Core Project Team, and SMEs that will continue to contribute throughout the life of the project. UtiliWorks will provide an expected time commitment for each, depending on roles and responsibilities. As part of this effort, UtiliWorks will work with the City to determine and anticipate potential temporary and permanent positions that may be required during and post -deployment. The staffing plan will also provide a guide for converting the current Meter Shop and Billing positions into new, post -deployment positions and assist with the development of new job descriptions, retraining methodology, etc. Deliverables; Staffing Plan, Draft Job Descriptions RFP Development UtiliWorks will prepare the solicitation documents (RFP and attachments) with the intent to provide the vendor community with the essential information to prepare a robust response that is tailored to the procurement strategy at the City. UtiliWorks will incorporate the scope of work into the City's standard RFP boilerplate and review with the City team (including purchasing and legal) to ensure that all requirements are accurately reflected. It is anticipated ghat there will be several iterations for the RFP draft creation and the RFP draft review until we reach to the point where the RFP is complete and acceptable for publication. UtiliWorks will also compile a comprehensive list of potential proposers (which may or may not include: Communications/Network, AMI, MDMS, Meters/Materials, Installation) that would represent viable options to satisfy the goals and requirements of the City, Deliverables: Publish -ready RFP, Vendor List and Contact Information 151 Page RFP Administration UtiliWorks will assist the City with those tasks that must be managed once the RFP is released including: (a) advertising the RFP; (b) setting the agenda and leading a pre -proposal meeting; (c) receiving and responding to vendor questions; and (d) publishing any necessary addenda. Deliverables: Pre -Proposal Meeting Agenda, Compiled Question/Answers from Proposers Response Evaluation Support Prior to the receipt of responses, the UtiliWorks PM will work with the City's PM to organize and schedule the proposal review process. As the responses are received, UtiliWorks team of SMFs immediately starts the evaluation process alongside the City's designated Evaluation Team, UtiliWorks will summarize key components of each proposal and analyze each cost proposal. When lining up the cost proposals side -by -side, it is common to discover that each vendor quote differs in some fashion, making it difficult to perform an apples -to -apples comparison. We minimize this challenge with how we structure the RFP response requirements and our analytical approach to cost normalization. UtiliWorks will work with the City throughout the evaluation process to arrive at a shortlist of recommended candidates. We will work with the City's Evaluation Team to customize the shortlist meeting agenda and outline questions for each vendor interview. Our team will attend the shortlist interviews and ensure that candidates answer questions comprehensively and to the City's satisfaction. UtiliWorks can also assist with reference checks and help to arrange site visits, so that the City may obtain useful feedback from the experiences of other water utilities. At the end of the evaluation process, we will work with the City team to weigh the pros and cons of each shortlist candidate so that the City can arrive at a final selection. Deliverables: High Leve( Proposal Summary, Cost Normalization, Shortlist Interview Agenda/Questions, Shortlist interview Summaries Contracting & Negotiations Support UtiliWorks will provide guidance and support to the City during contract negotiations with the selected vendor(s). Our experts will review and provide editorial for the proposed vendor contract and SOW, determine whether the SOW complies with requirements and negotiate terms that are as favorable as possible for the City. This includes a review of contractual items surrounding mass meter and endpoint installation as defined by the City. UtiliWorks will work with City staff and the respective vendor(s) to: identify and document specific systems acceptance criteria; identify and document expected deliverables to be produced; and, identify price concessions. UtiliWorks will actively participate in discussions I negotiations with the selected vendor on behalf of the City. Deliverables: Scope of Work/Contract Revisions and Recommendations Implementation Program Management UtiliWorks will provide implementation management oversight to support deployment of the City's AMI Project. The UtiliWorks PM will serve as a liaison between the AMI installation vendor and City to ensure project success. UtiliWorks wit[ facilitate an on -site kickoff meeting with all City and vendor stakeholders to initiate the project and review the project scope, timeline, communications plan and housekeeping items. UtiliWorks will work with City and the selected vendor(s) to develop a comprehensive Project Execution Plan (PEP). The purpose of the PEP is to provide a set of guiding principles regarding 16 1 Page philosophy, judgments and actions to be taken over the course of the project, The PEP will outline the methods used for project controls related to: Quality Control, Risk/Issue/Change Management, and Communications. In conjunction with the development of the PEP, an integrated, milestone driven Microsoft project schedule will be developed to include work by all vendors. Project Management activities will include: maintaining the overall project schedule; working with all project participants to monitor progress and adjusting the work plan as needed to stay on schedule; facilitating regular project progress and other meetings; creating project status reports as required with input from the City; working with the City to monitor the scope of work of each vendor; identify, report, and track project issues and risks; and, track project budget. Activities will include: Preparation and dissemination of periodic update reports on AMI vendor's progress • Providing clarifications and answers to AMI vendor's requests for information as needed • Providing direction and technical assistance in resolving installation issues in the field • Providing direction and technical assistance in resolving technology commissioning issues that may arise Deliverables: ProjectExecution Plan, Integrated Project Schedule, Monthly Status Reports, Meeting Agendas, Meeting Notes/Action Items The RFPs requested Implementation Pl'ogram Management Services is fairly limited in scope, UtiliWorks experience has been that utilities implementing AMIIMDM, in most cases, need more extensive support and expertise, As such the following sections layout typical Program Management Services our teams normally provide to clients as "Optional Services" We would leave the opportunity to discuss with Santa Ana if appropriate. Implementation Program Management Optional Services The City's Implementation Plan will ultimately drive the deployment schedule, but the UtiliWorks' approach assumes the project will have two primary phases: Proof of Concept (POC) Phase and Full Deployment Phase. UtiliWorks offers proven Implementation Program Management Services beyond basic Project Management surrounding this deployment approach. The business process and software integration activities fall under the POC phase. The intent of the POC phase is to minimize the risk to the City's day-to-day operations, with deployment of a select number of AMI meters, stabilization of the AMI network and end -to -end testing in all meter -to -cash related processes. Our optional services are presented for the City's consideration and are summarized below: POC Planning - UtiliWorks will guide final POC implementation planning, accounting for final contracts and any changes to the AMI implementation roadmap. The POC implementation plan wilt finalize project details on meter quantities, equipment acquisition, required materials, mass meter/endpoint installation, testing and training. Systems Integration Workshop - UtiliWorks' Integration SME wilt lead a workshop with the City and the designated vendor personnel to identify and confirm the systems specific integration methodology and ensure alignment between each underlying interface. Systems Integration Oversight - UtitiWorks' Integration SME will coordinate and oversee the systems integration effort that will occur during the POC. The intent is to have the pre -identified systems interfaces designed, developed, tested and automated prior to 171Page full deployment start. Specifically, UtiliWorks will lead weekly technical review meetings with all designated personnel internal and external to the City to monitor progress and identify roadblocks. Training Oversight - UtiliWorks will coordinate the timing and delivery of on -site Vendor training during the POC and coordinate with City regarding the availability, suitability and readiness of a training environment. UtiliWorks will review each vendor's training plan submittal for completeness including: course descriptions; course agenda; and, proposed timing. UtiliWorks may recommend additional training and other forms of end user training to supplement vendor training. Testing Oversight - Critical to evaluating the success of the AM] POC and whether City objectives are met is the plan and methodology for testing the installed solution. Under this task, UtiliWorks will review and provide feedback on each vendor proposed test plan, including test scripts and scenarios. UtiliWorks will coordinate the timing and execution of Vendor and City testing, as well as establish a defect tracking system for monitoring testing progress. Business Process Re -engineering UtiliWorks' Business Process Re -engineering (BPR) experts will engage the City in a series of current and future state workshops, designed to guide the Utility through changes to internal business processes as part of an AMI Deployment. To achieve the anticipated benefits of the systems, the City needs to adopt new processes, procedures and policies. Vendors will often skim over substantive recommendations detailing changes to business processes. UtiliWorks will utilize the background information on City to help drive discussions around operational changes that are the successful foundation for a BPR effort, Communications Campaign - UtiliWorks' Communications SME will work with City staff to develop the content for a variety of customer facing materials, including: door hangers, status letters, press releases, brochures, webpages. UtiliWorks will advise City on the timing of releasing the information pieces to the customer base. Quality Assurance/Quality Control - UtiliWorks' Field Specialists work with Vendor Quality Manager(s) to ensure that City's standards are maintained by all installers throughout the Full Deployment phase. This includes spot checks/verification of meter and endpoint installation, meter read and data quality audits. Data Optimization - UtiliWorks Data Management Services team wit[ work with the City to identify high -value use cases for your utility. From there, UtiliWorks will monitor progress on reporting/use case development to City staff quarterly. Wherever possible, UtiliWorks will make updates to configurations, reporting, etc. to execute the recommended changes. 18 1 Page - 1, -- (#1 I ACM, l.F I" pH•1f yen.Sd am lA ,PS.Fd a,f-ra ,:,m.ti Aa,Ii I'l Si hl.l.l (�q�a - P(Wrmn Mnlmlllnnl of __.. i Ra�ulrclnenlN .. 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Rvff ah4z_ I � k%aiNnntien cflydu3 i }Cushi>•vr, i9aaed' ....._.._.,._ ief Ilki JSIckHIRsv&nefrtr RYsrnm E 1 Ybedda SAF ' I j eccaV#a+lcs lrs�HEnq SSet€kand�jpp 1011, aa f) F !dclrrulk VAT I ! YK'COfllan-*tt114 50vi010 cif pw6ri fkNtie'C21 R'4fepa a ..., ___.. __....,.-......— � }}g y ` �.. 'SIY»fCgy 8 1112f<f3S Il SIA%e�iitSN!!TI N dN`; i Grflarll FAi1 - I- y# f)j,M1� �3 �E3�C eS,,,.. rv.:�l f.P,#ylndt�slR f}jfGbH ` I celH:.; Figure 5 - E5xurrkplf, OtifiWarks Ai0 IIMDM Implementation Relative Taos Timefirke 19 1 Page e. References Past and Present Clients Our team has worked across the United States and abroad with utilities in relation to their various AMl initiatives. The map below demonstrates the breadth of our experience and speak to our ability to provide benefits for our clients regardless of their geography or topology. We have over 85 past and current clients exclusively focused on AM[/Smart Grid/Smart Metering and related Technologies. Our recommendations are informed by a detailed review of your utility's service area and unique characteristics, ,, II�tIJi C T� -I 1 •i .� -A 4� i�dhFF A4anrlC'1 E United States, wc-=xrua nnhiE'ad,,lxa,r u.�, SarFtw b: 1. ?a GL Mexico Please see the following pages for a list of past and current projects within the last 5 years. The matrix that follows provides an overall nature and scope of our experience in AMi and associated technology. We have worked with multiple utilities across the United States by assisting them during the various stages of advanced metering deployment including: assessment, planning, design, procurement, and implementation. 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A"tl t^+ LO rn ru = ,N �N .� •Ly 'CC U3 y IIu {yju 16 uW rn' 'Ul T 7' U 41 �% w w a) LGI LAJ LU Z Uh ^may" f F- Fes" y'• y'' �(` t4f 1 V� 4� � V Q7 h .i� 44 N "{jLyh on Ln N c = _ ■ ■ ■ ■ n n n n n n n E e u e u z c _ ■ c o o = e c ■ .o = _ ■ _ o ■ E ■ c = E _ ■ _ ■ o c ._ 0 0 0 = = 0 = ■ ■ ■ ■ _ ■ ■ ■ o c .■ o ■ n c ■ _ ■ 0 ■ ■ ƒ k \ \ ° G \ \ & .2 / N w 7 ® G \ D t ) ) \ § \ \ § \ / t / = u E m } � \ � u "too * Client References ALAmEDA Alarneda Municipal Power, California, 35,000 electric meters MUNICIPAL POWER Contact Title Telephone Email Address Bob Orbeta AGM Admin (510) 748-3910 orbeta@alamedamp.com Dates: Oct 2015 - Dec z017 Total Contract Value: $1,260,100 UtiliWorks Consulting, LLC was engaged by Alameda Municipal Power to perform an assessment and business case analysis for consideration in the deployment of an advanced electric metering system. Subsequently, UWC worked with AMP to develop a Request for Proposal (RFP) that was published to solicit proposals for AMI, MDM and a customer web portal. A separate invitation for bid was made available for electric meter installation services. Upon selection of the AMI, MDM and Customer Portal vendors, UtiLtWorks assisted Alameda Municipal Power with contract support services. UWC is guiding AMP as the Program Manager, and providing Business Process, Integration and Public Relations support services currently as it works towards completion of the project. Project Manager: Nicole Griffin Key Lead Technical holes: Date Pennington, Parvathi Murali, Joe Kelly, Kara Truschet, .Joseph Gaspard, Dylan Kelly Vendor(s) Selected: Landis+Gyr (AMI), Harris MeterSense (MDM), Smart Utility Systems (Customer Web Portal), Professional Meters, Inc. (Meter Installation Contractor) Santa Rosa California, 5.3;00� water miters SQai�t i'cIs�i Contact Title Telephone Email Address Kimberly Zunino Revenue Manager (707) 543-3960 kzuninoCsrcitv.ore Dates: May 2014 - Jan 2019 Total Contract Value: $925,000 UtiliWorks was hired by the City of Santa Rosa to define their water AMI requirements and provide oversight on the development of their AMI RFP and procurement process. UtiliWorks was subsequently engaged to provide contract support servicesl negotiation with the selected vendors and is currently the Program Manager overseeing the deployment of the selected AMI and Meter Data Management System Project Manager: Nicole Naassan / Bret Vonder Reith Key Lead Technical Roles: Kody Salem, Joe Kelly, Dylan Kelly, Nicole Griffin Vendor(s) selected: Sensus AMI, MeterSense MDMS 27 1 Page �l'•.ry Roseville, California, 53,000 electric/ 40,000 water meters ROSE i LLE Contact Title Telephone Email Address Matt Nelson Electric Business (916) 774.5618 MNelson@roseville.ca.us Analyst Dates: Nov 2015 - Present Total Contract Value: $1.7 Million UtiliWorks was selected to provide consulting services in the evaluation of the current smart metering technologies and present an AMI business case, The assessment recommends technologies which are best suited for Roseville's unique environment and identifies the associated business process and operational changes that must occur in order to be successful with moving to AMI. Following the assessment, UWC assisted Roseville in analyzing and evaluating responses to the Advanced Metering Infrastructure (AMI), guiding selection of a successful vendor, and assisting with vendor contract/scope of work negotiations. UWC is currently acting as Program Manager for the City's AMI deployment. Project Manager: Nicole Naassan Key Lead Technical Roles: Tara Turch, Tom Grim, Parvathi Murali, .toe Kelly, Bob Russ, Chase Berenson Vendor(s) selected: Itron Wa r l In, i e Wate.rOne, 145,000 water meters Contact Title Telephone Email Address Brian Schade Meter Services (913) 895.5750 bschadeCwaterone.org Manager Dates: Jul 2017 - Dec 2019 T�11 Contract Value: $927,708 UtiliWorks developed technical requirements and an RFP on behalf of WaterOne. The team also developed an implementation strategy to accompany WaterOne's AMI deployment and assisted with evaluation of proposals, contract negotiations, SOW review, and systems acceptance criteria development. UtiliWorks was awarded a contract amendment for Program Management overseeing the POC deployment of the selected AMI and Meter Data Management System plus Business Process Re - engineering, which is currently ongoing. Project Manager: Kara Truschel Key Lead Technical Roles: Tara Turch, Kody Salem, Don Rankin, Jon Mitchell, Joe Kelly Vendor(s) selected: Sensus (AMI), MeterSense (MDM) 28 1 page A, P Buena Park, California, 20,000 water meters P Contact Title Telephone Email Address Michael Grisso Smart Meter Manager (714) 562-3705 mgrisso0uenapark.com Dates: Jun 2014 - Feb 2019 Total Contract Value: $542,000 UtiliWorks was contracted to provide consulting services in the evaluation and application study of the current smart metering technologies and present an AM[ business case to the City of Buena Park, UWC further assisted with and AMI/MDM procurement, including a CIS readiness assessment. UWC led development of the City's DO[ WaterSMART grant application for FY2017 and is engaged as Program Manager for the AM[ deployment for approximately 20,000 water meters. Project Manager: Bret Vonder Reith, Kara Truschel Key Lead Technical Roles: Kody Salem, .toe Kelly, Dylan Kelly, Nicole Naassan Vendor(s) selected: Neptune Technology (AMI), Equarius Ft Ferguson WaterWorks, WaterSMART (Customer Portal) Long Beach, California, 100,000. water meters Contact Title Telephone Email Address Chris Garner General Manager (562) 570-2001 chris._garner@longbeach.gov Dates: Nov 2015 , Present Total Contract Value: $1.4 Million UtiliWorks was hired to provide the Long Beach Water Department (LBWD) with professional services to deliver an AMI/MDMS Assessment and Strategic Roadmap. Tasks included: update the AMI/MDM business case; develop related as -is current state operations, communications infrastructure, and IT systems; review, analyze and snake recommendations related to LBWD's water conservation programs; and, develop desired data analytics by department. UtiliWorks was awarded the contract to provide AMIIMDMS procurement services and overall Program Management services starting in August 2017. Project Manager; Nicole Naassan Key Lead Technical Roles: Joe Kelly, Don Rankin, Jon Mitchell, Dale Pennington Vendor(s) selected: NIA 29 1 Page 8. Fee Proposal Our fee proposal has been submitted separately via the Planet Bids system. 30 1 Page 9. Appendix Team Resumes Resumes for the core project team are included in the subsequent pages: 311 Page Previous Experience Director of Sales, it Marketing Edison Automation, Inc. (2003 _2009) Senior Project Engineer - Consoer Townsend Envirodyne Engineers (1999 - 2002) Field Project Engineer HSQTechnology (1996--1999) Shift Technical Engineer - Westinghouse Savannah River Company (1989-1995) Education and Certifications BS Electrical Engineering, Technology Purdue University, 1989 AAS Electrical Technology Purdue University, 1987 A' Level Wastewater Certification State of South Carolina (on 11127/93) 'L.' Level Security Clearance US DOE Energy (from 2/90 - 5195) Specializations; • Team Management • Deployment planning • Cyber Security Plans • RF Communications • Business Case Assessments • AMI /Smart metering / Smart grid • Control and SCADA Solutions • Acceptance Testing Plans Kody Principal Kody Salem is a Principal with UtiliWorks based in Nashville, TN with an extensive background in radio frequency, instrumentation, and controls technologies, including more than 28 years of technical, operations, and management experience providing services and solutions to the utility market space. Kody excels in understanding complex technical systems and effectively communicating their potential to positively impact engineering and operations, to both persons with technical and non -technical backgrounds. He brings these skills to lead his team of consultants, providing the necessary guidance to deliver valuable services for their utility clients' projects and initiatives. Relevant experiences and backgrMnd include - Provide executive guidance and support to multidisciplinary team of consultants for water, gas, and electric utility technology programs • Provide technical subject matter expertise for various utility technology initiatives (AMI, MDM, SCADA, IVR, OMS, etc.) • Lead vendor solution analysis for AMI/ MDM procurement efforts on behalf of our clients • Conduct AM] vendor request for information(RFI); analyze propagation studies to support client AMI infrastructure comparison and planning efforts ® Perform education sessions for AMIIMDM and related technologies early on in clients early on in initiative stages to facilitate proper project planning, budgeting, and scheduling Decent Client Projects • ,Alameda County Water District, CA (Executive sponsor - AMI Pilot Assessment) • Azusa, CA (Technology Procurement and Vendor Contract Negotiations) • Brownsville Public Utilities Boar( TX (Project Manager AMI/MDM Pilot) • Bermuda Electric Light Company (SME Outage Management system RFP and vendor selection) • Brownsville Public Utility Board (Business Process Mapping) • City of Buena Park, CA (Project Sponsor - AMI Assessment, procurement and Deployment) • Chelan County Public Utility District (Project Sponsor - Strategic Planning,) • City of Lawrence, its (Project Sponsor lz Technology Education - AMI Assessment) • Gallatin Public Utilities (Program Manager AMIIMDM procurement and Deployment) • Long Beach Gas Et Oil (Project Sponsor - AMI Assessment / Procurement I Deployment) • Long Beach Water Dept. (Project Sponsor - AMI Assessment ! Procurement 1 Deployment) • Loudon Utilities Board (Program Manager AMI/MDM Assessment through Deployment • North Marin Water District, CA (AMI Assessment, Project Sponsor - AMI Pilot) • City of Richland, WA (Project Sponsor - AMI Assessment / Procurement) • City of Santa Rosa, CA (Procurement education and training) • City of Topeka, KS (Project Manager (SCADA Assessment, AMI Grant LVR and CIS RFP, Data Warehouse) • City of Wilson, NC (Project Sponsor -AMI Assessment / Procurement) Education and Certifications BS Journalism and Media Studies Rutgers University (May 2009) BS Environmental Science Rutgers University (May 2009) Certified Project Management Professional (PMP) The Project Management Institute (July 2013) Certified Six Sigma Black Belt (January 2015) Certified Social Media Specialist Louisiana State University (March 2013) Completed the Louisiana Water Operator Certification Exam for Level 1 Distribution, Production and Treatment Completed the Louisiana Wastewater Operator Certification Exam for Level 1 Collection and Treatment Mrs. Griffin is a Manager for UtiliWorks Consulting, LLC based in Baton Rogge, LA with over 8 years of direct utility experience. Nicole specializes in project management, stakeholder outreach and education, procurement, assessment/ feasibility studies, UtiliWorks Insight'' administration and data optimization. She supports project activities by performing industry research, preparing documentation and orchestrating meetings for utility clients. Relevant experiences and background include: • Planning and executing water, gas and electric utility technology programs including but not limited to advanced meter infrastructure (AMI), meter data management systems (MDMS) and customer engagement platforms such as web portals and phone applications • Managing project scopes, schedule, budgets and deliverables, to drive projects to completion achieving favorable outcomes • Developing smart grid/ water/ gas assessments and associated business cases with a clear roadmap to achieve anticipated benefits • Administering UtiliWorks Insight, UtiliWorks' analysis and assessment tool • Drafting request for proposal documents and leading technology procurement efforts • Creating stakeholder outreach and educational programs to increase positive engagement with utility providers • Designing and implementing data management programs to assist utilities in fully maximizing and optimizing the use of their data Project References • Alameda Municipal Power (AMI/ MDM/ Portal Program Management, Procurement, Assessment) • Fort Worth Water Department (Outreach ra Education, Business Process, Assessment) • Bermuda Electric and Light Company (Procurement, Outreach Et Education) • Albuquerque Bernalillo County Water Utility Authority (Project Coordination) • Austin Water (Meter Reading Audit) • Barbados Light Ft Power Company (AMI/ MDM Procurement) • Grand Bahama Power Company (AMI/ MDM Procurement) • Brownsville Public Utility Board (Project Coordination) • Chelan County Public Utility District (Outreach ft Education, UtiliWorks Insight) • City of Arlington (Grant Writing) • City of Galena Park (Grant Writing) • City of Richland (AM] Assessment, UtiliWorks Insight) • City of Ruston (Project Management., Outreach Et Education, Grant Reporting) • Monroe Water Department (AMI Project Management) • Utility Consumers' Action Network (PUC Testimony) • City of Topeka (Grant Writing, Project Coordination) • City of Wilson (Project Management, UtiliWorks Insight) • City of Winnipeg (UtiliWorks Insight, AMI Business Case) • Long Island Power Authority (Renewables Research) • Long Beach Gas and Oil (Outreach Et Education) • Long Beach Water (UtiliWorks Insight) • Vineyard Energy Project (Grant Reporting) • Village of Freeport (AMI/ MDM RFP) • City of San Marcos (UtiliWorks Insight, AMI Roadmap) • North Marin Water District (Outreach Et Education) • City of Santa Rosa (Outreach Et Education) Education and Certifications BA Political Science Claremont McKenna College (May 1980) BA Economics Claremont McKenna College (May 1980) Certified Project Management Professional (PMP) The Project Management Institute (May 2014) Certified Novell Engineer (CNE) (April 1995) Completed Oracle Certification: • 8i Architecture and Administration (May 2002) • SQL and PL/SQL (April 2002) Bret Vonder Reith Senior Associate tV�k Mr. Vonder Reith brings over 25 years of project management, information systems development and application integration experience for a variety of industries to include Utility customers. Bret's background includes over 20 years as an Information Technology data integration specialist and consultant. Bret is a proven leader, successful at leading complex projects and achieving organizational goals and objectives. Bret is a certified Project Management Professional (PMP) with the Project Management Institute. Relevant experiences and background include, • Planning and executing water and electric utility AM] implementation plans including but not limited to advanced meter infrastructure (AMI), meter data management systems (MDMS) and customer engagement platforms such as web portals and phone applications • Managing project scopes, schedule, budgets and deliverables to drive projects to completion achieving favorable outcomes • ERP Systems Integration • Developing water utility assessments and associated business cases with a clear roadmap to achieve anticipated benefits • Administering UtiliWorks Insight, UtiliWorks' analysis and assessment tool • Drafting request for proposal documents and leading technology procurement efforts • Designing and implementing data management programs to assist utilities in fully maximizing and optimizing the use of their data Project References • North Marin Water District (Project Manager) • City of Santa Rosa (Systems Integration SME) • Chelan County Public Utility District (Business Case Analyst) • City of Buena Park (Project Manager) • City of Oceanside (Project Manager) • City of Riverside (Project Manager) Education and Certifications BS Business Administration Cal Polytechnic University Pomona (May 1985) Mr. Kelly provides deployment management and metering subject matter expertise for UtiliWorks, Joe has 18 years' experience in the AMI/AMR field, eight of those years as the owner of a meter installation company. In addition to deployment oversight, Joe provides expertise in metering and network communications. Relevant experiences and background include: • Planning and executing water, gas and electric utility technology programs • Managing installation contractors in meter deployments, oversight of meter inventory and project schedules and contractor performance • Provide network feasibility surveys prior to network deployment • Assists with smart grits/ water/ gas assessments and associated business cases with a clear roadmap to achieve anticipated benefits • Design and construction of meter test benches for use in Alpha phase deployments • Creating scopes of work and oversight for pre-dep€oyment meter surveys • Augments utility staffing with AMI system administration during and after deployment Project References • Alameda Municipal Power (Procurement, Alpha/Beta/Full deployment oversight of LEtG AM[ network) • Long Beach Gas and Oil (Full deployment oversight of Sensus AMI network) • North Marin Water District (Procurement and metering SME for Neptune AMI network) • Santa Rosa Water {Procurement, Meter SME, Alpha/Beta/Full Deployment oversight of Sensus AMI network) • Loudon Utilities (Procurement, test bench construction, Alpha/Beta/Full Deployment oversight) • City of Mesa (Procurement, Full deployment oversight) • Sewerage and Water Board of New Orleans (Pre -deployment meter/ meter box survey oversight) • City of Winston-Salem (Pre -deployment meter box survey) • Buena Park Water (Procurement, Full deployment oversight) • City of Roseville (Procurement, meter SME, Alpha/Beta/Full Deployment oversight) Education and Certifications BS Electrical Engineering Kansas State University (1986) Mr. Rankin is an Electrical Engineer and experienced utility manager with 19 years leading Water, Wastewater and Stormwater Utility Operation and Maintenance, Capital Programs and Customer Service Operations. He is an innovative big picture thinker with strong analytical reporting skills. He developed utility business plans for reduced costs, improved services, and sustainable asset replacement that was tied to financial capacity. Relevant experiences and background include: • Serving as a water subject matter expert for multiple advanced meter infrastructure (AMI) assessments • Planning and executing technology programs related to AM] and meter data management systems (MDMS) that meet water utility goals and objectives • Matching advanced reporting capability to meet utility goals and objectives, while preparing analytical reports for AMI related projects for water and electric utilities • Developing and accessing responses to request for proposal (RFP) documents and technology procurement efforts especially in analytical reporting and business intelligence • Producing utility billing system data visualization reporting tools to facilitate on -demand charts and graphs of utility customer billing information • Creating utility billing data discovery and audit tools for utility revenue enhancement • Successfully obtaining modest multi -year utility rate increases • Establishing project tracking tools for complex, multi -discipline, multi - project tracking • Developing wastewater combined sewer overflow plan that minimizes regulatory exposure • Successfully addressing community red water issues resulting in drastic reductions of customer complaints • Creating an asset management strategy for complete fife cycle planning of water, wastewater, storm water and levee utility infrastructure • Directing major rehabilitations of water and wastewater plants Project References • Winston Salem, NC (Water Business Intelligence Reporting) • Long Beach Water Department, CA (Water AMI Assessment, Business Intelligence Reporting) • Long Beach Gas €t Oil Department, CA (Developing cost allocation model to access charges to multiple ANTI / MDMS users) • Alameda County Water District, CA (AMI Assessment and Evaluation of existing AM[) • Chelan County Public Utility District, WA (Assessment Evaluation) WaterOne, KS (Water RFP Development and Vendor Assessment) • Mesa, AZ (Water, Gas, Electric AMI Assessment) • Palo Alto Utilities Department, CA (Water, Gas, Electric AMI Assessment) • Oceanside Water Utilities Department, CA (Water AMI Assessment) • New Orleans Sewerage and Water Board, LA (Water system Assessment) • Fort Worth Water Department (Business Processes Assessment) dMIL Parvathi Murali APIN Associate Previous Experience Associate Technical Consultant Red Clay Consulting (2014 - 2016) Assistant System Engineer TATA Consultancy Services (201 2 - 2013) Education and Certifications Master of Science in Computer Information Systems - Georgia State University, 2014 Bachelor of Technology in Computer Science Engineering - SRM university, 2012 Microsoft Certified IT Professional (MCITP), Aug 2011 Oracle Utilities Meter Data Management 2 Pre -Sales Et Sales Specialist, July 2014 Oracle Utilities Analytics Pre -Sales Sales Specialist, Sep 2015 Oracle Utilities Meter Data Management 2 Support Specialist, Oct 2015 Specializations: • Advanced Metering infrastructure (AMI) Administrator • Billing QA/QC and Delinquent Account Investigations • System Integration • Meter Data Management System (MDMS) SME • Customer Information Systems (CIS) • Software Acceptance testing End -User Training • Business Case Assessments • AMI /Smart metering / Smart grid • Business Intelligence and Analytics • Business Process Improvement Parvathi Murali is an Associate with LltitiWorks based in Vancouver, Canada with a background in software implementation, business intelligence, data analysis and project management. Ms. Murali has more than 6 years of technical experience wi both custom software applications and out -of -the -box implementations. She has contributed to projects and business development activities for clients across the energy and utility sector. She has in depth knowledge to understand complex systems and skills to effectively communicate business potential to persons with technical expertise, partner -level executives, and end users. Relevant experiences and background include: • Advanced Metering infrastructure (AMI) Administrator - Review, monitor and maintain systems as part of post -production support, • Perform End User Acceptance testing on Meter Data Management Systems (MDMS), AMI Head End System(HES), Customer Portal, etc, for the client. • End to end billing tests (meter -to -cash process) and validation. • Billing QA/QC & Delinquent Account Investigation. • Supervise team of billing and collections investigators for QA/QC and investigation of delinquent accounts. • MDMS RFP and Procurement, MDMS SME and Technical Integration SME. • Business Process Improvements. • CIS compatibility analysis, AMI roadmap assessments, financial and business modelling, strategic utility consulting. Recent Client Projects • Alameda Municipal Power, CA (AMI Administrator, MDMS SME, Technical Integration SME) • Municipal Light f: Power, Alaska (SME for Meter Data Management system RFP and vendor selection) • City of Topeka, KS (SME Meter Data Management System RFP and vendor selection) • Santa Rosa Water, CA (Business Process Improvement and MDMS SME) • Long Beach Gas Et Oil, CA (MDMS SME, MDMS System Audit) • City of Roseville, CA (MDMS SME, Technical Integration SME) • Winston Salem - Forsyth County Water Et Sewer Utility, NC (CIS system compatibility report, MDMS SME, Technical Integration SME) • Sewerage & Water Board of New Orleans, LA (Supervisor - Billing QA/QC Ft Delinquent Accounts) • Fort Worth Water Department, TX (Business Process Improvement and MDMS SME) • Loudon Public Utilities Board, TN (MDMS SME, Technical Integration SME) • Chelan Public Utilities Department, WA (AMI Recommendations report, AMI Procurement, MDMS Evaluation) • City of San Marcos, TX (AMI Assessment and Roadmap) • Riverside Public Utilities, CA (SME for Meter Data Management system RFP and vendor selection, Technical Integration SME) Executed Forms Additionally, the following forms, included In ATTACHMENT 3: CERTIFICATIONS from the RFP, are signed and included in the subsequent pages as part of the proposal submittal package: • Non -Collusion Affidavit • Non -Lobbying Certification • Non -Discrimination Certification 38 1 Page NON -COLLUSION AFFIDAVIT (Titlo 23 (..irlited Sttitcs Codc Section I 12 and Public Contract C'odc Section 7106) h) conformance with Title 23 United States Cod, Section 112 and Public Contract Code 7106 the BtDDER declares that the bid is not made in. the interest of, or on behalf of, any undisclosed person. partnership, Company, association, organization, of corporation; that (lie bkf is "Cnuine and 110t CoIIUSiVC Or Shaill; tlUit 111C BIDDER has not directly or indirectly induced or Solicitud any ether BIDDER to put to a htlse or shain bid, nad has not directly or indirectly colluded, conspiriA, Connived, or agreed with any BIDDE.i: or anyone else to pl.It in a sham bid, or that anyone shaill refrain from bidding; that the BIDDER has not in any manner, directly or indirectly, SOLI(Ifit by agreement, ccsrllirlulliC,16011, Or conference with 111•yone to FIX the bid price of the f.31CaMA or any other BIDDEK or to fix any overhead, profit, or cost element of the bid prig:, or cif that of any other BIDDER. or to secure tlny advanta-e aaaimt the public body awarding the contract of anyone interested in the proposed contract, th,lt all statements contained in the bid are true; and, further, that the BIDDER has not. directly or indirectly, submitted his or her bid Brice or any breakdown thereof, or the contents thereon, or divtila�'ed information or data relative thereto, or paid, and will not pay, any fee to any corporation, partnership, company association, organization, Isid depository, or to any member or agl ,, It thereof to eFfcctuate a eol]usive or shard bid. Mote: The above Non -collusion Affidavit is part of the Proposal. 13113DERS are cautioned that making a false certification may subject the certifier to criminal prosecution. -signed State of'Clan,c7�rlSli)GL, Par'Si`,i County, of if Subscribe(] .and sworn to (or atfirrrted), .before me on this day of /D6a,- 2019,..by Jj�01e_ ArjCrjn _, proved to me on the basis of satisfactory evidence to be the person(s) who appeared before the -ba"�q� 4gU&C&) No ary I u lie Signature. tr Notary Public Seed City of Santa Ana Rt=P 18-064 Page 31 NON -LOBBYING CERTIFICATION The prospective participant certifies, by signing and submitting this bi(l or proposal, to the best of his or her knowledge and belief, that: { 1) No Federal appropriated funds have been paid or will be paid, by or can behalf of the undersigned, to lily Pei -soil for influencing or atteEaaptirtg to influence an officer or employee of any l'°e:deratl agency, a Member of Congress, in officer or employee of Congress, or an employee of a M nlber of Congress in connections with the awarding of any Federal contract, the tnalcing of ratty Federal grant, Elie makingof any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of ally FederaaI contract, grant, loan, or cooperative agreement. (2) if any fiind4 other than federal. appropriated funck have been paid or will be paid to any person for influencing or attempting to istfIuctaee all Officer or employee of any Federal agency, a Member of Congress, an ofi.icer or employee of Congress, or in onployee of at Member of Congress in connection with this l Meral contract, grant, loan, or cooperative agreement, the undersigned slaall complete and submit Standard form-U,L, "Disclosure of Lobbying Activities," in conformance with its instructions. This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification i§ a prorequisitc for making or entering into this transaction imposed by Section 1352, 'ritte::31, U.S. Cade. Any persona who fails to file the: required certification shall be sulbject to as civil penalty of not less than $10,000 and not more than $100,000 for each suds failure., The prospective participant also agrees by submitting his or her bid or proposal that he or she shall require tlaitt tine latnguage of this certification be itaelttded in all lower tier subcontracts, which exceed `1:100,000 and that all such subrecipients shall certify and disclose accordingly. / a Title: Date: (S City of Santa Ana RFP 18-064 Page 32 CEIITIIPICUT Oti ]"Ile kindersiplod consultant Or CMI)Oratu offi', during the performance of this contract, certifies as follows; I. flic} Consultant shall not discriminate agmitist any ejjjployce or applicant R)" 011,I)loynicilt bocaugo of race, Color, religion, sex, or national origio. The Consultant Shall take affirmative action to 0113ttra t1lat Appljr'aJjjjs -are employed, Eind (fiat employees are trotited &NIMg eillplOynitmit wl.thow, regard to their race, color, religion, sex, or liational origin, Such action sliall include, but not be limited to, the following, employment, upgrading, demotion, or tratisror; rocruilment or recruitment advertising; layoff w termination; rates of pay or other forams of compensation; and selection for training, including appmitioeship, The Consultant agrees to Post in COIISPiCLIOUs places, available to employees and applicants for employment, notices to be provided setting forth the provisions of this nondiscrimination clause, 2, The CWISLIltallt shall, in all solicitations or adv.ordsements for employees placed by or on behalf` of the Coll-gul tatA, state that all qualifIed applicants meM receive consideration for employment without regard to race, colar, religion, sex, or natio-mal arigim 3. The COnSLINInt shall send to cacti labor union or represelitad-ve of worl<ej-5, with whicl, 11clMle jjas it collective bargaining agroement or other contrut Or UllderStffllding, at riotim to be provj&d advising tile Said labor union or workers' representadw's of com4oltalics commitments under this section, and shall post copios of the notice in conspicuous plarum available to employees and applicatits for employniem 4, The Consultant shall comply With all provisions of ENeoutive Order 11246 or September 24, 1965, and of the rules, MgUlatiOIIS, and relevant orders ofthe Secretary of Labor. 5, The Consultant shall furnish all hirorrmatinn and reports roquired by Executive Order 11246 of September 24, 1965, and by rules, regulations, and orders of the Secretory cat' labor, Or PUBLIt'int thereto, and will permit Access to his/her books, records, and UMMB by the admimsteflvg agency and the Secretary uC Labor for purposes oNiivestigaflon, to ascortaill COMPlianOC With SLICII rkiles, regulations, and ordenq. 6, 1.0. tile Milt Of the COI.I%Iltant's no€I-conipllance Nvith the no nd ised till nation clauws of this contract or vVith any or the said rules, regulations, or orders, the contract may be canoGled, terminawd, 01'80jiendod in whole 01' in part and the C011KII(flM way be declared ineligible for furthim- Government contracts at, federally assiste'd Construction contracts in accordance with pt-medures, authorized in Execution Order 112,16 of Soptember 24, 1965, and SLICh. Other sanctions may be imposed and remedies .invoiced as provided in Executive Order 11240 of Septernber 24, 1965, or by rule, regulations, or order of the Secretary of Labor, or as Otherwise provided by Im, 7. The Consultant shall Include the portion of the sentence immediately preceding pwagraph (1) and the Provisions Cf Paragraphs (1) through (7) in every subcontract or pw-chase order unless exempted by PUIOS, rogI1116011s, or order's of flan Secretary of Labor issued pursuant to Section 204 of Executive Order 11246 of Septernber 24, 1965, so that SLICII provisions Will be binding upon each sobeontnict or purchase order as the administering agenuy may dirge( as Ineflas of enforoinn such provisions, including sanctiow" rot noncompliance; provided, however, that in the event the Consultant becomes involved in, or is threatellecl with, litigation with a subconRlftallt Or VQnd0V as as reKllt Of SUCh direction by tile administering agency., the Conwltant may request that the United States enter into such lifigntion to Protect the interests rat the Unitad States. 8, Pursuant tea Ctflifbrnitl Labor Code Section 1735, as addod by Chapter 0-43 Stoats. 1939, and as amended, no City of Santa Ana RFP 18-064 Page 33 discrimination shall be made in the cnlplrry€llent OF perscxls upon public works becausc OF race, religious creed, color, national origin, ancestry, physical handicaps, mental Condition, €11a1-ital status, clr, sex ol'st€cIl persons, except as provided in Section 1420. and any consultant of public Svc),-ks violatitlj; this Sect -ion is sufajc:ct to all the penalties inlposeel�fo1-11 vicrl,Ytin€t okhe C IlapkX. Si!'ned: ' -- f cjv- Dater City of Sang Ana RFP 18-064 Page 34 Deliver to: City of Santa Ana 20 Civic Center Plaza Santa Ana CA 92702-1964 mj stfotegic- Ofifity Consul,. , mno Purpose...................................................................................................... 3 Assumptions................................................................................................. 3 Task 1- Deployment Program Management - Proof of Concept, ....................... .............. 4 Task 1.1 - AMI Program Kickoff........................................................................ 4 Task 1.2 - Proof of Concept Planning................................................................. 4 Task 1.3 - Oversee/Support Proof of Concept Deployment ........................................ 5 Task 1.4 - Oversee/Support System(s) Training ..................................................... 6 Task 1.5 - Oversee/Support System(s) Testing ...................................................... 6 Task 1.6 - Oversee Systems Integration.............................................................. 7 Task2- Business Process Re-Engineering................................................................ 7 Task2.1 - Current State................................................................................ 8 Task 2.2 - Conceptual Future State (#1)............................................................. 8 Task 2.3 - As -Built Future State(#2).................................................................. 9 Task2.4 - Business Process Audit....................................................................10 Task 3- Communications Campaign....................................................................10 Task3.1 - Communications Campaign Planning....................................................1D Task3.2 - Organizational Awareness................................................................11 Task 3.3 - Customer Communications...............................................................11 Task 4- Full Deployment Quality Assurance and Quality Control ,, ..... I .... I.....................11 Task 4.1 - Oversee and Support Full Deployment..................................................11 Task 5 - Business Intelligence and Reporting..........................................................13 Task 5.1 Discovery and Use Case Identification..................................................14 Task5.2 - Use Case Design............................................................................14 Task 5.3 - Recommendations Report.................................................................15 The City of Santa Ana Page 12 Advanced Metering Infrastructure Program Planning and Implementation Phase Z Scope of Work The installation of Advanced Metering Infrastructure (AMI)/ Meter Data Management System (MDMS) equipment/software(s) invotves multiple vendors with several moving parts. UtiliWorks has the program management expertise to manage these variables. By combining our team's wealth of industry knowledge, Project Management institute (PMI) approach, and a hands-on approach, we will reduce the City of Santa Ana's (Santa Ana's) overall program risk white ensuring successful outcomes. As we recommend to all our ct€ents deploying an AMI system, the scope of services below is designed around a proven phased approach, Our approach is designed for what is best for our clients. We work on your behalf, "as an extension of your staff," ensuring your interests are the primary focus throughout the effort. Our goal is to deliver Santa Ana the best quality AMI project on time and on budget. r ,� This Statement of Work (SOW) is to document the services UtiliWorks Consulting, LLC. ("UtiliWorks") will provide the City of Santa Ana ("City" or "Santa Ana") for implementation activities associated with an AMI program which is inclusive of the advanced metering infrastructure and meter data management system projects. The fottowing scope outtines eight (8) tasks, three (3) of which are included as optional: 1. Proof of Concept (POC) Program Management 2. Business Process Ile -Engineering 3. Communications Campaign 4. Pull Deployment Quality Assurance and Quality Control 5. Business Intelligence and Reporting b. Benefits Verification (OPTIONAL) i. UtiliWorks Insight (OPTIONAL) 8. AMI System Administration Staff Augmentation (OPTIONAL) Assumptions • Santa Ana will assign a Project Manager to participate in regularly scheduled status calls with the UtiliWorks Project Manager to review open issues and remove barriers to progress. • The City will designate the necessary Subject Matter Experts (SMEs) from all functional teams to actively participate throughout the ten phases of the project. • The City will have reasonable responsiveness to data requests, document or deliverables review and meeting requests. • Work witl be performed by UtiliWorks resources either on -site or off -site in the completion of SOW deliverables. • During onsite sessions, The City will provide meeting space, teleconference line, projector, and guest internet connection for meetings. • The City will be responsible for all terms and conditions outlined in the final agreement with vendor(s). UtiliWorks will provide input on certain terms and conditions as it relates to the materials and deployment. The City of Santa Ana Page 13 The City will contract as necessary with applicable bitting system vendor or third party for purposes of integration design and development with the AMI/MDMS systems. The billing/ CIS vendor or integrator will participate in reoccurring meetings and/or status calls as needed, Task 1- Deployment Program Management - Proof of Concept UtiliWorks will provide implementation management oversight and subject matter expertise to support deployment of the City's AMI Project. The project will have two primary phases: A Proof of Concept (POC) Phase and Full Deployment Phase. Specific tasks and deliverables associated with the POC are outlined below. Task 1.1 - AMI Program Kickoff Prior to project kickoff, UtiliWorks will work with the City and the selected vendor(s) to develop and execute the project charter that will outline project governance and communicate the high-level project implementation approach and the responsibilities of all project participants. UtiliWorks will work with Santa Ana and the selected vendor(s) to develop a comprehensive Project Execution Plan (PCP). The purpose of the PEP is to provide a set of guiding principles regarding philosophy, judgments and actions to be taken over the course of the project. The PEP will outline the methods used for project controls related to: Quality Control, Risk/Issue/Change Management, and Communications. In conjunction with the development of the PEP, an integrated, milestone driven Microsoft project schedule will be developed to include work by all vendors for the Proof of Concept and Full Deployment phases. UtiliWorks will facilitate an on -site kickoff meeting with all Santa Ana and vendor stakeholders to initiate the project and review the project scope, timeline, communications plan and housekeeping items. Assumptions: Development of the integrated project schedule is dependent upon the receipt of each vendor specific proposed project schedule Deliverables: Project Charter (*.doc), Onsite Project Kickoff Project Execution Plan (*.doc), Integrated Microsoft Project Schedule (*.mpp) Task 1.2 - Proof of Concept Planning The intent of the POC phase is to demonstrate full system functionality through a limited deployment. The POC will establish the necessary foundation and maximize the learning and training of the back -office processes that wilt benefit the utility in a large-scale roll -out, The POC itself is further divided into two phases - Alpha and Beta. UtiliWorks will conduct a series of meetings with City staff and vendor(s) to define and document how the POC will be designed and deployed. The plan will include the following at a minimum: equipment acquisition; required materials; expected services including testing and training; and, entrance/exit/acceptance criteria for the Alpha and Beta phase of the POC. This plan is a living document that will be updated and refined over the course of the POC. Deliverables: Proof of Concept Implementation Plan (*.doc) The City of Santa Ana Page 14 Task 1.3 Oversee/Support Proof of Concept Deployment UtiliWorks will work with the City's project team, the vendor(s), and the designated systems integrator to execute the POC Implementation Plan, provide overall Project Management oversight and subject matter expertise, As is often the case during any large project, activities, tasks and timing may shift from the original plan. UtiliWorks will work with the project team to capture changes and adjust the plan accordingly. Throughout the POC, UtiliWorks will involve SMEs as required to support the numerous activities to be undertaken during this phase. Project Management activities to support the POC phase will include: maintaining the overall project schedule; work with all project participants to monitor progress and adjust the work plan as needed to stay on schedule; facilitate regular project progress and other meetings; create project status reports as required with input from the City; work with the City to monitor the scope of work of each vendor; identify, report, and track open action items, project issues and risks, potential change orders, and project budget, Specifics pertaining to the oversight and support of both the Alpha and Beta phase are discussed in more detail in the following sub tasks. Task 1.3a - Oversee/Support Alpha POC Deployment The intent of the Alpha POC phase is to begin building the AMI telecommunications network, equip a select/limited number and type of meters with the necessary communication devices in a controlled environment, configure and deploy all application software, and start the development of all the necessary interfaces, Activities to include, but not limited to: • Coordinate with the City and the vendor(s) to identify the Alpha POC environment (i.e., meter shop/test bench) • Coordinate with the City and the vendor(s) to schedule the necessary vendor discovery sessions that will inform business requirements and system configuration • SME review of all vendor business requirement: and system configuration documentations • Coordinate the AMI and MDMS software installation and/or configuration • Coordinate with the City and vendor(s) to set up the secure communications with the respective data center(s) as applicable • Coordinate the acquisition of equipment Assist with Alpha phase testing, defect tracking and troubleshooting Task 1.3b - Oversee/Support Beta POC Deployment Upon the acceptance of the Alpha phase by the City, the project will move into the Beta Phase. During the Beta phase, additional systems functionality is added and tested in manageable stages as more detailed, role -based training is provided to the user community. In parallel to development, testirg and training activity, Santa Ana will be in the process of mapping the new business processes (see Task 2) that will be adopted at the end of the Beta phase to support a seamless rollout during Full Deployment and beyond. Activities to include, but not limited to: • Coordinate the establishment of the Beta POC meters and location • Coordinate the acquisition of equipment/materials • Coordinate the identification, design, development, testing, and deployment of each respective system integration • Oversee and support the Beta meter/equipment deployment • Assist with Beta phase user acceptance testing, defect tracking and troubleshooting • Assist with the development of the AMI billing cutover plan ("test" to "production") The City of Santa Ana rage i 5 Task 1,4 - Oversee/Support System(s) Training Effective and timely training for Santa Ana personnel is critical to success of the project. UtiliWorks will coordinate the timing and delivery of on -site vendor training during the POC in accordance with overall project schedule and coordinate with the City regarding the availability, suitability and readiness of a training environment and participants, It is expected that some level of system training will occur during the Alpha POC for the core project team members that will serve as Alpha testers. At a minimum, this would include training for handheld or meter installation software/hardware and basic headend system navigation. More in depth, role -based user training is expected to occur during the Beta POC. This will reinforce the team}s knowledge and ownership of the newly deployed system and provide an opportunity to dive deeper into training topics. UtiliWorks will review each vendor's training plan submittal for completeness including: course descriptions; course agenda; equipment/system requirements; participants; and, proposed timing. UtiliWorks may recommend additional training and other forms of end user training to supplement vendor training, UtiliWorks will work with each respective vendor and the Santa Ana Project Manager to coordinate each training session and align the training plan with a proposed training schedule over the course of each phase of the project. Assumptions: UtiliWorks SMEs will participate on -site in vender training activities. Trask 14 will be conducted in phases aligned with the integrated project schedule, Key milestones included in this task are: Alpha Phase training complete, Beta Phase training complete, Full Deployment Training complete (if required). Task 1.5 - Oversee/Support System(s) "resting Critical to evaluating the success of the AMI POC and whether Santa Ana objectives are met is the nlan and methodology for testing the installed solution. At a high level, testing is expected to include: Vendor -led Functional Testing - Vendor conducted software testing to ensure agreed upon configuration of system(s) is delivered and working to specifications prior to the start of any City -led user testing Alpha Phase Acceptance Testing - City -led interim phase testing to confirm read accuracy, alert functionality, AMI system two-way communications, and other exit criteria as outlined in the POC implementation Plan. Beta Phase User Acceptance Testing (UAT) - City -led "real world" testing that validates that the delivered system can support daily business and user requirements, Full end - to -end testing will include: systems functionality; automated systems integration/data transfer; register and interval read accuracy; new and redesigned business processes, and other exit criteria as outlined in the POC Implementation Plan. UtiliWorks will review each vendor's test plan submittal for completeness and advise the City on any proposed changes or additions. Upon delivery of the final vendor test plans, UtiliWorks will develop a single integrated test plan that will outline at a minimum: roles and responsibilities; testing procedures; and, entrance/exit/acceptance criteria as defined in the POC Implementation Plan. UtiliWorks will also oversee and support testing efforts during the POC, Specifically, UtiliWorks will: The City of Santa Ana page 1 6 • Review and provide feedback on vendor and utility test cases for each phase to identify potential gaps and supplement accordingly • Aggregate test cases provided by each vendor and the City for each phase « Coordinate scheduling and execution of the testing by each vendor and the City • Provide onsite testing oversight and support of the test team • Establish an issue/defect tracking system, monitor defects/problems reported by the test team, facilitate assignment of problems for resolution, and ensure retest by the test team Assumptions: UtiliWorks will oversee utility personnel onsite during testing and can, but will not be required to, perform some testing with the City's permission and appropriate access to systems, UtiliWorks will not build out detailed test scripts but will support the City in their efforts. Deliverables: integrated Test Plan (*aloe), Supplemental Test Cases (*.xls), issue/Defect tracking system (Shore Point) Task 1.6 - Oversee Systems Integration UtiliWorks will coordinate and oversee the systems integration effort that will occur during the POC phase. The intent is to have the pre -identified systems interfaces designed, developed, tested and automated prior to full deployment start. UtiliWorks will lead a kickoff integration workshop with Santa Ana staff and the designated vendor(s) personnel to identify and confirm the security requirements and network architecture; systems -specific integration methodology; and begin the discussion on file layouts and interface requirements. Following the kickoff, UtiliWorks will lead weekly technical review meetings with all designated personnel internal and external to Santa Ana to monitor progress and identify roadblocks to systems integration activities. 6sumtations: Designated SME's from Santa Ana, each vendor, and any third -party integrator will participate in the workshop(s) and the weekly status meeting Deliverables: Nigh -level systems integration diagram (*.vsd), Weekly meeting notes and integration activities tracker(s) Task 2- Business Process Re -Engineering UtiliWorks will engage Santa Ana in a series of workshops, designed to guide the Utility through changes to internal business processes as part of an AMi Deployment. To achieve the anticipated benefits of the systems, the City will need to adopt new processes. Vendors will often skim over recommendations detailing changes specific to business processes. UtiliWorks will utilize the background information on the City, including goals and objectives, to help drive discussion around operational changes that are the successful foundation for a Business Process Re - engineering (BPR) effort. This effort is also an important step for Change Management, since a wide -range of employees and staff will be involved in BPR activities. In fact, this is an opportune time to get employees Involved on the "ground -level." Many of the changes recognized during BPR workshops are the direct result of new technology and systems that will fundamentally change the way the Utility operates. As part of the BPR effort, the UtiliWorks team will work to identify redundancies in The City of Santa Ana page 1 7 business processes as well as uncover potential for streamlining processes, which includes changes that will occur with the implementation of AMi and associated technologies. Mobilization & Future State #1 Workshop / User Acceptance Current State Workshop Reporting &Analytics Development Future State h2 Workshop Testing(UAT) Proof of Concept / Systems Integration f i lure .1 - Gerterol 'Thn,,linC for 131-'W Activities, Task 2.1 - Current State Aud€t(s) By defining and documenting current business processes, UtiliWorks gains a clear understanding of the operational and organizational characteristics of each business process to inform how to re -engineer them to work with the AMI system and associated technologies. UtiliWorks begins with a workshop to gain understanding of how Utility operations currently function. The team will work with the City to document current state business processes as part of a cross - functional workshop, which includes a designated session for each business process. Supporting materials and demonstration of systems may be incorporated into the workshop agenda. (For example, walk through billing exception reporting in CIS). UtRiWorks will work with the project team to designate a process owner for each area that will lead the change effort internally and be responsible for internal review check points during BPR development. Wherever possible, UtiliWorks will capture process metrics to establish a baseline for current state process .analysis. This will aid the City in developing Key Performance Indicators (KPIs) to ensure desired program goats are attained. The five core business processes that are directly impacted by the deployment of AMI include. - Meter Change-Out/Retrofit • Billing Et Read Validation • Customer Inquiry and Response • Non -Pay Disconnect/Reconnect • Move In/Out Assumptions: The City will identify pertinent team members that are most appropriate to participate in discussion of process change, along with other key personnel for participation in each workshop Deliverables: Narrative of each process (*.ppt), Finalized current state process diagrams (*.vsd) Task 2.2 - Conceptual Future State (#1) The Future State #1 workshop is the second of three onsite business process workshops that are planned for the development of the final business processes. This review of each business process will focus on the development of the future state, building upon what was developed The City of Santa Ana page 1 8 in current state, and utilizing the new business applications (MDMS system, AMI headend, AM] Infrastructure and AMI Meters as applicable) and the interfaces that will be deployed (AMI/MDMS, MDMS/CIS, etc.). This workshop is typically held during Alpha phase, prior to vendor training and systems configuration in order to help prepare the City to address open items with the vendors. This workshop should coincide with the Reporting Et Business intelligence Strategy if that work is also in scope. The Future State #1 processes include - Meter Change-Out/Retrofit Billing a interval Read Validation (includes VEE) Customer Inquiry and Response • Non -Pay Disconnect/Reconnect • Move In/Out • Events B, Reports (Data QA Matrix) « Mass Meter Changeout (Deployment) The new process area, Events ft Reports, will address the advanced (non -billing related) functions enabled by the AMI/MDMS systems. This additional business process area will help the City define the operational impacts that result from AMi/MDMS implementation. UtiliWorks covers this area through creation of a Data QA Matrix during this task. The matrix identifies process owners, priorities, and the schedule for reviewing various system reports, alarms and events. The new process area, Mass Meter Changeout, will address the process for mass meter exchange during Full Deployment, with a focus on the Santa Ana's roles and responsibilities rather than the installation team's procedures. This process will include how to handle any utility - installations, return -to -utility situations, and data exchanges with a work order management system. It is imperative this process be included in the future state design in order to get the City ready to transition to Full Deployment from POC. The discussion for the Mass Meter Changeout session will revolve around data and information flows, inventory control, route sequencing and deployment preparations. Deliverables; Narrative of each process (*.ppt), Decisions and opera items from workshop, First pass future state process diagrams f *. vsd), Draft Events & Reports Data QA Matrix. Task 2.3 - As -Built Future State (#2) The Future State #2 workshop is the third of three onsite business process workshops that are planned for the finalization of the business process flow diagrams and training materials. This final workshop will focus on addressing open items from earlier workshops, refining City staff decisions regarding, and incorporating any new information following vendor training and configuration of systems. This iteration serves to bring the process diagrams and supporting materials to a final state that can be utilized for future internal training activity. This workshop will include time for demonstration of active (test or production) systems related to core business processes. The City of Santa Ana Page 19 The Future State #2 workshop typically follows all training during POC in order to incorporate final changes into future state design. The Future State #2 processes include; • Meter Change-Out/Retrofit • Billing Et Read Validation (includes VEE) • Customer Inquiry and Response • Non -Pay Disconnect/Reconnect • Move In/Out • Events & Reports (Data QA Matrix) • Mass Meter Changeout (Deployment) Deliverables: PowerPoint training slides incorporating ail business process decisions and workshop updates (*. ppt), Final future state process diagrams (*. vsd), Final Events & Reports iota QA Matrix. Task 2.4 - Business Process Audit UtiliWorks will review and audit the core business processes with City staff to determine how well the processes are working in the live environment. The audit will also identify what, if any, adjustments are needed and provide insight into individual users' performance. UtiliWorks will develop web forms to be used as test scripts to track each process audit. These scripts are based on the final business process documentation and will be used by UtiliWorks to follow along with each process step as they are performed by City staff onsite in a one on one format. UtiliWorks will present summary findings and update the final business process documentation as -needed based on findings from the audit. Deliverables: Raw audit results, Summary report an trey findings from audit (*.doc) Task 3- Communications Campaign Task 3.1 - Communications Campaign Planning UtiliWorks will develop an outreach and education campaign/communications campaign plan that is in lock -step with the AMI Proof of Concept schedule. The program will enhance internal project communications for all utility departments and will foster proactive communications with utility customers and other external stakeholders. UtiliWorks will schedule a discovery with Santa Ana to address the following: • Refine goals, objectives, and strategy of the program (taken from the assessment phase) • Support the development of the overall project branding efforts • Finalize (baseline) the Plan that will serve as the guideline for the project deliverables. The plan will be updated periodically to reflect changes to the Campaign and the AM[ Proof of Concept schedule. Assumptions: The planning effort is conducted onsite Deliverables, Communications Plan (*,doc) The City of Santa Ana Page 1 10 Task 3.2 - Organizational Awareness As part of the discovery sessions, UtiliWorks will work with the City to identify the key topics that will drive the content of the utility organizational awareness campaign. Topics may include: • AM[ project benefits and information sharing • Transitional change effecting the organization • Theft Detection and Enforcement Policy • Green Initiative Concepts developed with AMI • Areas of concern including - RF, Privacy, Cyber Security, etc. UtiliWorks will work with the City to develop the content appropriate for internal staff that will be published at various stages of the project. The content may be published via an e-mail newsletter, printed flyers, or other formats as deemed appropriate by the utility. Ud Works will also support the City in its effort to present this information to staff and field questions accordingly. Assumptions, UtiliWorks will assist in the development of content Deliverables: Content to be used for internal communications Task 3.3 - Customer Communications UtiliWorks will work with the City to develop the content for a variety of customer facing materials. Customer outreach and education pieces are expected to include: • Door hangers • Status letters • Press releases • Brochures • Webpages UtiliWorks will advise the City on the timing of releasing the information pieces to the customer base. Many of these materials will be distributed in parallel with other information pieces. Assumptions: UtiliWorks will assist in the development of content. The list of customer education and outreach materials above can be modified based on the outcome of the discovery sessions if the approximate level of effort is commensurate and the changes are agreed upon by the City and UtillWorks. Santa Ana will employ a graphic designer to assist with visual layouts and design. The printing, shipment and dissemination of materials will be handled by the City. Ueliverobles: Content to be used for external customer communications Task 4- Full Deployment Quality Assurance and Quality Control Task 4.1 - Oversee and Support Full Deployment Upon Santa Ana acceptance of the Proof of Concept and approval to proceed with Full Deployment, UtiliWorks will provide structured project management to ensure that all project tasks during the full deployment phase are executed in a timely, organized fashion. Given UtiliWorks field deployment expertise, we will provide the City with well -considered advice and recommendations on how to address potential issues or road blocks during this phase. The City of Santa Ana page 1 11 Accurate recording and timely delivery of serial numbers, out reads, start reads, meter and endpoint characteristics, geographic co-ordinates, digital pictures, and install notes to the appropriate departments and systems at the City is key to full deployment success. UtiliWorks will work with the City and the Installation Contractor to develop the strategy and processes to monitor for tight control and provide a thorough audit of data to ensure a smooth transition to billing with AMI data. To ensure a successful deployment, it is necessary to detail and document the numerous aspects of the Full Reployment phase. UtiliWorks will work with the designated City staff and vendor staff to develop a detailed Full Deployment Plan. At a minimum, this plan will detail processes and procedures for: • inventory acquisition, supply chain and logistics • Contract employee protocols • Mass meter change out (Deployment) • Communications and reporting • Field installation quality assurance and audit • Data quality assurance and audit UtiliWorks will manage and oversee the selected installation contractor and represent the City's interests accordingly. Specific project management, logistics, training, troubleshooting, and quality assurance tasks to be performed by UtiliWorks during the full deployment phase are outlined in detail below: Project Management o Represent the City regarding management of AM] vendor and their contractors and provide input on change orders and scope creep o Work with the City and the installation contractor project manager to set production goals and monitor goal versus actual. o Assist the City with scheduling internal installs and provide additional AN device training as needed. o Review and adjust schedule as needed based, inventory and Return to Utility (BTUs). Provide insight that allows for flexibility in scheduling in a timely manner. o Conduct a detailed review of the lnstallation contractor monthly invoice o Lead weekly Web based production status meetings with designated staff from the City, Installation contractor, UtiliWorks and AM[ vendor. • Provide weekly status reports to the Santa Ana Project Manager to include weekly production updates, RTU's, Quality Audit findings, safety reviews, field related issues and general discussion o Meet with the Santa Ana PM weekly to review project status. Materials Management o Work with the installation contractor and the City to develop the necessary processes to accurately disperse, track, and report on the movement of equipment from warehouse through to installation. o Ensure that vendor shipments to the City are timely, work with vendors to ensure lead times don't affect production schedule, work with installation contractor PM to ensure a rolling 5-week inventory. o Work with the City to ensure inventory levels are updated and accurate, disposition of RTU's on a regular (wee klylbi-weekly) basis. The City of Santa Ana Page 1 12 o Work with the installation contractor and the City to develop a strategy and tracking method for the salvage or disposal of removed meters. Training Support/Identification o UtiliWorks will participate in all phases of training to gauge Installation contractor employee's skills in the field. o As part of UtiliWorks in -field audits, ensure that Installation contractor employees are working in a manner that meets or exceeds that of Santa Ana and recommend follow-up training as required. o Provide on-the-job training to the designated Santa Ana AMI System Technician(s) to support troubleshooting efforts in the field. Troubleshooting o Work with the AMI vendor to troubleshoot and resolve any RF coverage issues including the potential need to deploy additional network infrastructure. o Work with the designated AMI System Technician(s) to troubleshoot meter issues as they arise. o Work with the designated AMI System Technician(s) to troubleshoot meter/system alarms, flags, exceptions, etc. Quality Assurance a Work with the Santa Ana Quality Manager to ensure that City standards are maintained by all installers o Perform in -field installation quality audits of installations, to include: • Verify correct installation / check for leaks / check to verify meter pit Lid fits correctly • Verify installation contractor performs install per specs established by the City Verify installation contractor is working safely o Perform data quality audits using installation contractor's work order portal, to include: ■ Verification that meter was installed correctly ■ Verification that the correct meter was installed at the property ■ Verification of correct "out read" Review "as left" photos to ensure work area was left in good condition Assumptions: The City will designate an AMI System Technician and a backup resource. to fulfill those duties during the project when the lead AMI System 'Technician is unavailable Deliverables: Full Deployment Plan (*.doc), Weekly Project Status Reports (*.doc), Weekly Field and Data QA Status Reports (*.xls ) Task B - Business Intelligence and Reporting Business Intelligence (BI) is defined as a set of strategies, processes, applications, data, technologies and technical architectures used by companies to support the collection, data analysis, presentation and dissemination of business information. The high volume of data produced by an AMI system can greatly enhance overall utility operations, but only if that data is transformed into usable information. This effort is intended to examine the reporting and analytical needs of the City and identify where the data can be integrated, analyzed, summarized and presented in a format that is valuable to the City and its staff. The following tasks will allow UtiliWorks to develop a clear The City of Santa Ana Page 1 13 understanding of City philosophy, staffing, and current capabilities related to the technical and business aspects of analytics and reporting. Operational, exception, and Business Intelligence Reports will be defined through specific use cases. These use cases will identify the interactions between users and systems to obtain the desired output at the desired time interval and frequency. Task 5.1 - Discovery and Use Case Identification To understand Santa Ana goals, readiness, and existing staffing and infrastructure to support the 81 Reporting effort, UtiliWorks will conduct a series of discovery sessions. These sessions are intended to determine the utility's technical and business readiness to leverage the AMI data. UtiliWorks will lead discovery sessions to assess the capabilities and maturity of operational systems such as SCADA, CIS, GIS, and OMS. This includes how robust the software is and the ability of the software application to integrate with other systems, both inbound and outbound. We will assess the City's level of commitment to each respective software application and how well the staff understands the underlying system architecture, data structure and data quality. Participants are likely to include: system owners, power users, analysts, and system administrators, UtiliWorks will lead discovery sessions with City staff to identify and document existing reports, dashboards, and data analytics currently performed. UtiliWorks will assess the technical capabilities of the City staff such as the ability to extract data, develop queries, integrate data with other systems, and develop reports. UtiliWorks will also assess the analytical capabilities of existing staff and identify any apparent gaps that would hinder the BI Reporting effort. UtiliWorks will lead discovery sessions with utility executives and department heads to outline respective goats related to the enhancement, monitoring, and tracking of electric utility, water utility, and business operations. This will include the identification of existing and desired reports, dashboards and analytics. The outcome of these discovery sessions will help to define the future reports, dashboards, and analytics to be developed and inform the use cases that UtiliWorks will explore with City SMEs in the subsequent task. Assumptions; Up to eight (8) use cases will be identified for future analysis. Deliverables: Onsite Kickoff Agenda and Presentation, Information coilected via discovery to be summarized in the Recommendations Report Task 5.2 - Use Case Design A use case defines the interactions between users or systems to obtain the desired data or information at a desired time Interval and frequency for a defined purpose. UtiliWorks will facilitate one-on-one whiteboard sessions with the designated SME(s) to develop the specific use cases identified in the discovery sessions. The desired result of this process is that staff begin to think about what data or methods for data retrieval and usage are available beyond their current day -today activities. These sessions should be limited to those individuals responsible for performing the task at hand to facilitate an in-depth discussion. These sessions The City of Santa Ana Page 1 14 will be the launching point for UtiliWorks to make recommendations and refine the feedback into a final use case design. Points of the discussion will include: • Current methods for analyzing, and any reporting tools / data sources * Review of AMI / MDM reports and reporting tools * Identify the data source(s) and how the data wilt be collected • Specify the methods to access and present the data • Identify who/what system will receive the data Deliverables; SME Use Case Workshops, Draft Use Case Design Document (*,ppt) Task 5.3 - Recommendations Report UtiliWorks will compile a summary report based on the outcome of the discovery sessions and use case design sessions. We will offer recommendations on how to advance the BI Reporting effort beyond the design phase. Topics will include: • Identify mismatches in Executive, Department, and 5ME perceptions • Technical and analytical staffing requirements • Evaluation of current reporting tools in relation to new systems and the ability to access data using the current tools and make recommendations regarding tools that provide enhanced capabilities in terms of data access and data analysis, • New or custom reports/dashboards * New software applications /modules / analytical tools • Integration with other utility IT systems • New users to add to systems (i.e. data access) • Training requirements Deliverables: Recomrnendatlons Report (*Jcc) The City of Santa Ana page 1 15 EXHIBIT B Deliver to: City of Santa Ana 20 Civic Center Plaza Santa Ana, CA 92701 Tabte of Contents Section I - Cast Proposal ......................... ................... ..m......... .a..... 1AFee Prsaposai....................................._.................................................... 1.2 EsOmated Project Timefine.................................................................... 7..3 Assumptions............................................................. Section 2 . Standard Labor Pates by Position ............................. 3 .............................. 3 .................„,................... 4 ....... 4 .................4 Pagel 2 of 4 0 2019 UtitiWorks Consulting section 1 - Cast Proposal 1.1 Fee Prop asai The fees proposed fall into the following categories: • Fixed fee based on percent complete by task • Fixed monthly project fees based on phase duration • Estimated travel expenses UtiliWorks is proposing a not -to -exceed contract fee structure, invoicing will be monthly based on percent complete by task plus monthly fees (as applicable) Assuming a 13-month Proof of Concept and a 14-month Full Deployment, that equates to a level of effort for Phase 1 and 2 combined of approximately 3,775 tabor hours, „�r,3`�� Phase 1 - Procurement and Contracting 1.1 ,`Mobilization and Project Kickoff Fixed Fee $ 7,705 $ 7,705 1.2 State of industry Review Fixed Fee S 3,210 $ 3,210 1.3 Requirements Workshop Fixed Fear S 14,382 S 14,382 1.4 implementation Plan Fixed Fee $ 31852 $ 3,852 1,.5 Staffing Plan Fixed Fee $ 8,561 S 8,561 1.6 RFP Development Fixed Fee 5 11,728 $ 11,728 1.7 RFF Administration Fixed Fee $ 5,993 $ 5,993 1.8 Response Evaluation Support F1xed Fee S 10,416 S 10,416 1.9 Contracting and Negotiations Support Fixes! Fee $ 1$,942 $ 18,942 Subtotal Phase 1 5 84,789 Phase 2 - Program Planning and Implementation 2.1 Proof of Concept Deployment Project Management (Alpha and Betas SlitoslGh • 13 MONTHS $ 27,1300 $ 351,i3ot3 2.2 Full D.oployment Project Management VMonth - 14MONTHS $ 12,000 $ 168,000 2.3 Business Process Re -Engineering Fixed Fee S 70,767 S 70,767 2.4 Communications campatgn Fixed Fee S 51,365 S 51,365 2.5 Reporting and business Intelligence Fixed Fee S 29,107 $ 29,107 Subtotal Phase 2 S 670,239 Total Phase 1 and Phase 2 $ 755,027 Travel Expense Allowance Phase 1 and Phase 2 (Estimated 60 person -trips) Bided at spat S 1,000 S 60,000 Grand Total $ a15,Ci27 2020 I. 2021 I 2022 I Grand Total Page 1 3 of 4 ro 2019 UHHWorks Consulting 1.2 Estimated Proiect Timeline UtiliWorks proposed fee is based on an estimated project duration of three (3) years starting in April 2019. Each phase and sub -phase are depicted below. 1.3 Assum tions The following assumptions are made regarding the fee proposal provided: • The travel budget is estimated at 60-person trips over the life of the project at $1,000/trip on average. Travel will be billed at actual cost, Actual trips required may vary. UtiliWorks will seek pre -approval from Santa Ana prior to booking travel, • Work will be performed by UtiliWorks resources either on -site or off -site in the completion of SOW deliverables. • Any required state, city, or local government taxes, fees, or business licenses costs will be invoiced to the Santa Ana at actual cost incurred. • The City will make available to UtiliWorks all relevant information so that a comprehensive analysis may be performed. This information shall be provided in a timely manner to not adversely influence the approved project plan and schedule. • The City will appoint a Project Lead that will serve as the primary point of contact throughout the engagement. The Project Lead will assist in organizing the participation of staff, management, and stakeholders as needed. • The City and its team members will assume a proactive role in actively participating in project objectives, milestones, and defined project responsibilities. Section 2 - Standard Labor Rates by Position m"Iin� ®irector $295.00 Principal Seniorr, Maaer $220 00 ManaSer220 00 Senior Associate $220 00 Associate $190.00 Senior Analyst $160.00 Analy st _. _ $160 00 Junior Analyst $115.00 Administrative _._.. . $115.00 Pagel 4 of 4 to 2019 UMMorks Consulting ACCORLY CERTIFICATE OF LIABILITY INSURANCE DATE(MMIDDIYYYY) 03129r2019 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER, THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW, THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the pollcy(les) must have ADDITIONAL INSURED provisions or be endorsed, If SUBROGATION 15 WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement, A statement on this Certificate does not confer rights to the certificate holder in lieu of such endorsement(s), PRODUCER NRME CT Marilyn Hagler The Juban insurance Group LLC PHONE ND Ext (225) 291-0405 AIu No): (225) 291.0420 4319 Bluebonnet Blvd EMAIL ADDRESS. n@) marl!Y ubaninsurance.com [NSURER(S) AFFORDING COVERAGE NAIC A Baton Rouge LA 70809 INSURERA: Certain Und @ Lloyds of London AA-112200C INSURED INSURER B; Travelers Indemity Co of CT 25682 Utlliworks Consulting, LLC', Utliiworks, LLC ✓ INSURER C ; 2361 Enargy Drive, Sto- 1010 INSURER D : INSURER E t Baton Rouge LA 70808 INSURER F I THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OFANY CONTRACTOR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAYBE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUS9ONSAND CONDITIONS OF SUCH POLICIES, LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. JNSPOL)CY LTR TYPE OF INSURANCE INSD WVD POLICY NUMBER EFF MM43DIYYYY POLICY EXP MMIDDIYYYY LIMITS x COMMERCIAL G5NERAL LIABILITY CLAIMS MADE EACH OCCURRENCE $ 2,000,000 OCCUR PREMISES Pacccufrenna $ 250,000 MP EXP (Anyone person) $ 51000 PERSONAL & ADV INJURY $ 2,000,000 A PSH05720413 08/06t2018 0810612019 GEN'LAGGREGATE LIMITAPPLIES PER' %� POLICY ❑ PRO- ❑ LCC OENERALAGGREGATE $ 4,000,000 JECT pRODUCTS•CCMPlOPAGG $ 2,000,000 aTl-iER; Employee Benefits $ 2,000,000 AUTOMOBILE LIABILITY ❑OMa1NED SINGLE LIMIT Ea accident $ ANYAUTO BODILY INJURY (Par person) $ p OWNED SCHEDULED AUTOS ONLY AUTDS PSH05720413 08/0612018 08/06/2019 BODILY INJURYiI'aracnidenp $ x HIRED NON-OWNBq AUTDS ONLY AUTOS ONLY PRDPERTY DAMAGE Per ocnidenl $ Hired And Non -Owned $ 1,000,000 UMBRELLA LIAB 4OCCUR EACH OCCURRENCE $ AGGREGATE $ EXCESS LIAB CLAIMS -MADE bEb RETENTION $ $ WORKERS COMPENSATION AND EMPLOYERS' LIABILITY !� STATUTE ER" B YIN RIBEXLbE7ECUTIVE OFICERIMEERCUb] NIA UB-BJ38926-18 10/01/2018 10/0112019 ELA 1,000,000F E.L. DISEASE - EA EMPLOYEE $ 11000,000 (Mandatory In under und Ifyes, E.L, pISEASE -PDLICY LIMIT $ 1,000,000 OE5CRIPT30N IPC OF OPERATIONS below Professional Liability Each & Every Claim $2,000,000 A Errors & Ommissions PSF106720413 08/0612018 08/0612019 Aggregate $2,000,000 Deductible $5,000 DESCRIPTION OF OPERATIONS r LOCATIONS I VEHICLES (A CORD 101, Addlilonal Remarks Scheduln, may be attached If more space Is required) CyberlTechnology Liability $2.000,000 Each Claim $2,000,000 Aggregate. Applicable to Certificate Haider. Blanket Additional Insured, Primary Non -Contributory basis, 30 days notice of Cancellation (10 days for non-payment) and Wavier of Subrogation included in the General Uab€ilty Genaral Condition warding, If required by written contract. nke e S ttj In yf certificate holderwhen required by written agreement with respeots to Workers Compansation.� CERTIFICATE BOLDER r,AA,rrm r ATrrM A P1 I' 1 SHOULD ANYOF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL. BE DELIVERED IN City of Santa Ana, The City, Its officers, amployees agents, volunteers & ACCORDANCE WITH THE POLICY PROVISIONS. representatives as addl lnsds AUTHORIZED RaPRESENTATIVE 20 Clvlc Center Plaza Santa Ana CA 92701 ©1988-2015 ACORD CORPORATION. Ail rights reserved. ACORD 25 (2016103) The ACORD name and logo are registered marks of ACORD V/ THIRD AMENDMENT TO AGREEMENT TO PROVIDE PLANNING AND IMPLEMENTATION SERVICES FOR THE AUTOMATED METER INFRASTRUCTURE PROJECT THIS THIRD AMENDMENT TO AGREEMENT is made and entered into this 21ST day of November, 2023, by and between E Source Companies, LLC, a Delaware limited liability company ("Consultant"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California ("City"). City and Consultant shall hereinafter collectively be referred to as "the Parties". RECITALS A. On May 7, 2019, the Parties entered into Agreement No. A-2019-066 to Provide Planning and Implementation Services for the Automated Meter Infrastructure Project ("Agreement"). B. On February 18, 2020, the Parties entered into a First Amendment to the Agreement (A-2020-026) to expand the Scope of Services previously established and to increase compensation in connection with the additional scope of work by $68,720, with a 10% contingency of $6,872 for a total amount not to exceed $75,592. C. On January 18, 2022, the Parties entered into a Second Amendment to the Agreement (A-2022-005) to amend the scope of services and compensation terms of the Agreement. D. On February 3, 2020, UtiliWorks was acquired by E Source Companies LLC and is now using the name E Source Companies LLC or simply E Source. The City acknowledged and accepted the assignment of services to E Source Companies LLC for the remainder of the term of the Agreement. E. On April 3, 2023, the Parties opted to extend the term of the Agreement, as amended, for an additional one year term until May 6, 2024. F. The Parties wish to further amend the Agreement to extend the term of the Agreement and provide additional compensation for this extension. THE PARTIES THEREFORE AGREE: 1. Section 2, Compensation, shall be amended to increase the total amount of the compensation by $250,000. The total amount to be expended during the term of this Agreement, as amended, shall not exceed $1,268,058. 2. Section 3, TERM, shall be amended to extend the term of the Agreement through November 20, 2024. 3. Except as hereinabove modified, the terms and conditions of said Agreement, as amended, remain unchanged and in full force and effect. IN WITNESS WHEREOF, the parties hereto have executed this Third Amendment to Agreement the date and year first above written. ATTEST: Jennifer L. Hall City Clerk APPROVED AS TO FORM SONIA R. CARVALHO City Attorney By: — '--Br don Salvatierra Deputy City Attorney RECOMMENDED FOR APPROVAL Nabil Saba, PE Executive Director Public Works Agency Jack Ciulla Chief Technology Innovations Officer Information Technology Kathryn Downs, CPA Executive Director Finance and Management Services Agency CITY OF SANTA ANA Steven A. Mendoza Acting City Manager CONSULTANT E Source Companies, LLC , �r S��ti�v� evP EXHIBIT 3 PROJECT TITLE: Automated Metering Infrastructure - Citywide PROJECT CATEGORY: Utility/Drainage/Lighting Improvements Water Improvements LOCATION MAP N CITY OF SANTA ANA PR CAPITAL IMPROVEMENT PROJECT CT WOR WORKSHEET PROJECT DESCRIPTION: Replacement of all manual read water meters with new smart water meters. IPROJECT NEED: Existing water meters are aging and in need of replacement. Smart meters allow for greater accuracy and customer engagement. PROJECT COSTS FY 23/24 FY 24/25 FY 25/26 FY 26/27 FY 27/28 FY 28/29 FY 29/30 Planning 250,000 - - - - - - TOTAL 250,000 - - CITYWIDE SOURCE OF FUNDS FY 23/24 FY 24/25 FY 25/26 FY 26/27 FY 27/28 FY 28/29 FY 29/30 250,000 - - - - - - TOTAL 250,000 - - - - - AGENCY: DIVISION: CONTACT: DATE: Public Works Water Resources Armando Fernandez, Senior Civil Engineer 07-Nov-2023