HomeMy WebLinkAboutItem 14 - Homeless Services Division Third Quarter Report Community Development Agency
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Item # 14
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
May 7, 2024
TOPIC: Homeless Services Division Third Quarter Report
AGENDA TITLE
Homeless Services Division Third Quarter Report
RECOMMENDED ACTION
Receive and file the Quarterly Report for Homeless Services Projects and Activities for
the period of January 1, 2024 through March 31, 2024
GOVERNMENT CODE §84308 APPLIES: No
DISCUSSION
This report to the City Council of the City of Santa Ana (City) for the quarter beginning
January 1, 2024 and ending March 31, 2024, provides information on homeless
services grants and activities coordinated through the City’s Homeless Services
Division. This quarter’s report provides updates on the Santa Ana Multi-Disciplinary
Response Teams (SMART) Outreach and Engagement Program, including the Jail
Release Program, activities and services provided at the City’s Shelter (Navigation
Center), the number of individuals housed this quarter, Emergency Shelter Grant
Program data, and a Quality of Life Team (QOLT) summary.
FISCAL IMPACT
There is no fiscal impact associated with this action.
EXHIBIT(S)
1. Homeless Services Division Quarterly Report
Submitted By: Michael L. Garcia, Executive Director of Community Development
Approved By: Alvaro Nuñez, Acting City Manager
May 7, 2024
Page 1
City of Santa Ana – Quarterly Report
Third Quarter of FY 2023-2024
JANUARY1, 2024 – MARCH 31, 2024
Homeless Services Division Quarterly Report
The Homeless Services Division along with our partners, have a comprehensive
approach to addressing homelessness. We focus on outreach, provide access to
services and shelter, partner with the Housing Division and continuously create space
for innovative programs to reduce and prevent homelessness.
Current Financial Condition
Homeless Housing Assistance and Prevention (HHAP)
The primary source of funding for homeless service programs is the Homeless Housing
Assistance and Prevention (HHAP) block grant, originating from the California
Interagency Council on Homelessness (CAL ICH). Funds support regional coordination
and expand/develop local capacity to address the immediate homeless challenges in
our community. The City is utilizing HHAP funding for the following eligible expenditure
activities:
-Outreach and Coordination
-Delivery of Permanent Housing
-Systems Support
-Strategic Planning
-Construction and Operation of the Navigation Center
-Administrative costs
Systems Support
1%
Outreach
25%
Permanent Housing
7%
Navigation
Center
Operations
60%
Strategic Planning
1%
Administrative
6%
HHAP Grant
Systems Support Outreach Permanent Housing
Navigation Center Operations Strategic Planning Administrative
EXHIBIT 1
May 7, 2024
Page 2
City of Santa Ana – Quarterly Report
Third Quarter of FY 2023-2024
JANUARY1, 2024 – MARCH 31, 2024
Quarterly Expenditures:
Quarter 1 Quarter 2 Quarter 3 Quarter 4 FYTD
Operating Expenses $760,380 $1,026,108 $671,424 $-$2,457,912
Outreach $548,936 $682,545 $367,243 $-$1,598,724
Administrative $63,721 $59,362 $49,560 $-$172,643
Permanent Housing $-$-$-$-$-
Systems Support $500 $-$-$-$500
$0
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
$3,000,000
Dollars Spent
HHAP Grant Quarterly Expenditures
EXHIBIT 1
May 7, 2024
Page 3
City of Santa Ana – Quarterly Report
Third Quarter of FY 2023-2024
JANUARY1, 2024 – MARCH 31, 2024
Permanent Local Housing Allocation (PLHA)
The City of Santa Ana receives State PLHA funding from the California Department of
Housing and Community Development (CA HCD). PLHA provides for housing-related
projects and programs that assist in addressing unmet housing needs of our
community. Expenditures under the City's 5-year plan has allocated funding to:
- Construction, Operation, and Purchase of the Navigation Center
- Administrative Costs
Quarterly Expenditures:
Administrative
5%
Construction,
Operation, and
Purchase
95%
PLHA Grant
Quarter 1 Quarter 2 Quarter 3 Quarter 4 FYTD
Adminsitrative $8,494 $25,167 $19,660 $-$53,321
Construction, Operation, and
Purchase $6,796,429 $-$-$-$6,796,429
$0
$1,000,000
$2,000,000
$3,000,000
$4,000,000
$5,000,000
$6,000,000
$7,000,000
$8,000,000
Dollars Spent
PLHA Grant Quarterly Expenditures
EXHIBIT 1
May 7, 2024
Page 4
City of Santa Ana – Quarterly Report
Third Quarter of FY 2023-2024
JANUARY1, 2024 – MARCH 31, 2024
SMART Outreach
The SMART program provides outreach and engagement teams, seven (7) days a week
to address non-emergency outreach focused on providing services, addressing mental
health, connecting clients to shelter and housing and helping people out of homelessness.
Outreach Contacts 1,564
Case Management 1,474
Street Exits 303
Calls Dispatched 2,040
Housed 12
Jail Release Program – SMART
Recognizing the gap in our system to assist individuals being released from the City’s jail
to the streets, the new Jail Release Program was created. Upon request from the City’s
Jail, City Net’s case managers meet with homeless neighbors at the jail upon exit to
develop a plan that will include services aimed to end the individual’s homelessness.
Total referrals for the Jail Release Program: 41
Total number of clients that refused services during the intake processing: 40
SMART
Jail Release Outreach
Served Clients
(January - March 2024)
Accepted Service 1
Mental Health 1
Substance Abuse Services 0
Shelter Follow-Up/ Call Back 0
Housing Services Referral 0
Taken to Shelter 0
Reconnection/Diversion Services 0
Other 0
EXHIBIT 1
May 7, 2024
Page 5
City of Santa Ana – Quarterly Report
Third Quarter of FY 2023-2024
JANUARY1, 2024 – MARCH 31, 2024
Navigation Center Program Updates
The City works closely with Illumination Foundation to ensure that clients are receiving
robust service offerings. Below are the activities provided in Quarter Three:
Activities/Services – Q3
Illumination Foundation
Medical Group (IFMG)
Compassionate Companion - Recreational Activities
Veyo and OC Access
Transportation
Case Management and Housing Navigation
SA College and CSULB
nursing students assisting
IFMG
Notary Services
Mariners Church Alcoholics Anonymous and Narcotics Anonymous
Sights and Sketches (free
prescription glasses and
vision screening)
Disney Workforce Readiness
OC Healthcare Agency Pepperdine behavioral health groups
Monthly Baptism Services OC Social Services
Stress Reduction Priority Center Parenting Classes
Santa Ana WORK Center
on-site services
Day Habilitation Programs to maximize independence
Numerous Off-Site Partners Lifeline free cell phones
Virtual Girl Scout Meetings Financial Literacy with Consumer Credit
In March, the Santa Ana Elks Lodge donated men and women’s hygiene bags,
sweatshirts, socks, gloves and scarves. A handful of Elks
members came on site to distribute the items to eager
Navigation Center guests who were very appreciative.
The data below reflects an average census day at the Navigation Center. This
particular census day was March 15, 2024, where 164 individuals were guests. The
race and ethnicity charts shows that the majority of the individuals identify as Multiracial
followed by Hispanic/Latino. The largest age grouping is from 45-54 years old, followed
by 25-34 years old, and shows a substantial number of individuals over the age of 62
years old.
EXHIBIT 1
May 7, 2024
Page 6
City of Santa Ana – Quarterly Report
Third Quarter of FY 2023-2024
JANUARY1, 2024 – MARCH 31, 2024
EXHIBIT 1
May 7, 2024
Page 7
City of Santa Ana – Quarterly Report
Third Quarter of FY 2023-2024
JANUARY1, 2024 – MARCH 31, 2024
Individuals Housed
During this quarter, a total of forty-two (42) unhoused individuals found permanent
housing.
Nineteen (19) of these individuals were guests at the Navigation Center and found
permanent housing through either Permanent Supportive Housing, Housing Choice
Voucher, Illumination Foundation’s Micro Community or renting a room without a subsidy,
or were reunited with family.
Twenty-three (23) individuals/households experiencing homelessness (not at the
Navigation Center), found permanent housing through the Housing Authority’s programs
of, Veterans Affairs Supportive Housing (VASH), Foster Youth to Independence (FYI),
Project-Based Voucher (PBV), and Mainstream (MS5) vouchers.
Individuals at the Navigation Center Pending Housing as of April 12, 2024
Seven (7) individuals hold a tenant-based Housing Voucher through the Housing
Authority and are actively looking for housing.
Six (6) individuals are matched to a tenant-based opportunity through the Coordinated
Entry System, pending completion of documentation and determination of eligibility.
Nine (9) individuals are pending eligibility for a project-based supportive housing
community following completion of documentation.
One (1) individual has a Rapid Re-Housing opportunity through Volunteers of America.
EXHIBIT 1
May 7, 2024
Page 8
City of Santa Ana – Quarterly Report
Third Quarter of FY 2023-2024
JANUARY1, 2024 – MARCH 31, 2024
Emergency Solutions Grant Program
The City awards Emergency Solutions Grant program funds annually to non-profit
homeless service providers. In this fiscal year, funds are utilized for SAPD street outreach
and engagement, a Domestic Violence emergency shelter, to rapidly rehouse homeless
individuals and families, and to prevent families/individuals from becoming homeless.
During this quarter, organizations have worked diligently to enroll and deliver services to
our residents. Quantitative data is shown below.
Organization Name Project Name Served Clients
(Jan – March 2024)
Santa Ana Police Department HEART Program
Outreach
7
Illumination Foundation Rapid Re-Housing 3
Illumination Foundation Homeless Prevention 0
Interval House Domestic Violence
Shelter
37
WISE Place Steps to
Independence – Rapid
Re-Housing
3
Staff has continued to serve the community in the following ways throughout Q3:
• Reviewed and made continuous improvements to the layout, content, and forms
on the Homeless Services webpage for easier access and understanding.
• Fielded Homeless Hotline calls and emails from the public and provided
information, referrals and education to business owners, residents and individuals
experiencing homelessness.
• As a requirement of State and Federal funding, staff submitted required quarterly
reports.
• As part of the HHAP Round 5 application, that was submitted on March 27th,
Homeless Services staff held a Community meeting and created a Survey to obtain
input on how this Round of HHAP funding should be spent on homeless programs.
EXHIBIT 1
May 7, 2024
Page 9
City of Santa Ana – Quarterly Report
Third Quarter of FY 2023-2024
JANUARY1, 2024 – MARCH 31, 2024
Quality of Life (QOLT) Selected Summaries
• Customer Service Requests were opened and submitted with Caltrans to address
homeless hot spots on their properties. Caltrans properties continue to receive
complaints from the surrounding businesses and residents.
• City Staff, along with staff representing Cal Trans and the California Highway
Patrol met to discuss encampments on Cal Trans properties and operational
strategies moving forward.
• QOLT continues to provide support to Union Pacific on clean-up efforts as the City
considers additional measures.
QOLT and City Net routinely contact individuals on the Caltrans, Union Pacific railroad
and OCFC Channel property to offer homeless outreach services. These services include
mental health, domestic violence, substance abuse related services as well as shelter.
Many unhoused individuals are found to be service resistant.
EXHIBIT 1