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HomeMy WebLinkAboutINTERPRETERS UNLIMITED, INC. INSURANCE ON FILE WORK MAY PROCEED A-2024-148-04 UNTI:.If11R 0 IE EXPIRES CITY CLERK GATE: CONSULTANT AGREEMENT BEWTEEN INTERPRETERS UNLIMITED, INC.AND OCT 1 4 2024 THE CITY OF SANTA ANA FOR TRANSLATION AND INTERPRETATION SERVICES U >�'MSP 1°) THIS AGREEMENT is made and entered into on this 15t day of October, 2024, by and between Meyan or ntlots*Interpreters Unlimited, Inc., a California corporation("Consultant"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California("City"). RECITALS A. On February 22, 2024,the City issued Request for Proposal ("RFP")No.24-022A seeking to retain a consultant having special skill and knowledge in the field of translation and interpretation services for the City's Finance and Management Services Depai tuient. B. Consultant submitted a responsive proposal that was selected by the City. Consultant represents that it is able and willing to provide such services described in the Scope of Work that was included in RFP No. 24-022A. C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Consultant shall perform during the term of this Agreement, the tasks and obligations including all labor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the services described in the "Scope of Services," attached hereto and incorporated herein by reference as Exhibit A,and as further described in"Consultant's Proposal," attached hereto and incorporated herein by reference as Exhibit B. 2. COMPENSATION a. City neither warrants nor guarantees any minimum or maximum compensation to Consultant under this Agreement. Consultant shall be paid only for actual services performed under this Agreement at the rates and charges identified in "Consultant's Fee Proposal," attached hereto and incorporated herein by this reference as Exhibit C. Consultant is one of four(4)separate consultants selected to provide services on an on- call basis under RFP 24-022A. The total compensation for services provided by all consultants selected under RFP 24-022A shall not exceed the shared aggregate amount of$1,290,000.00 during the term of this Agreement, including any extension periods, as set forth in Section 3, below. Page 1 of 9 b. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. City and Consultant agree that all payments due and owing under this Agreement shall be made through Automated Clearing House(ACH) transfers. Consultant agrees to execute the City's standard ACH Vendor Payment Authorization and provide required documentation. Upon verification of the data provided, the City will be authorized to deposit payments directly into Consultant's account(s) with financial institutions. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City. 3. TERM This Agreement shall commence on October 1,2024 and terminate on September 30,2027, with the option for the City to grant up to two(2), one(1)year extensions,exercisable by a writing by the City Manager and the City Attorney, unless terminated earlier in accordance with Section 15, below. 4. INDEPENDENT CONTRACTOR Consultant shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Consultant performs the services which are the subject matter of this Agreement;however, the services to be provided by Consultant shall be provided in a manner consistent with all applicable standards and regulations governing such services. Consultant shall pay all salaries and wages,employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 5. OWNERSHIP OF MATERIALS This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes,which are prepared or caused to be prepared by Consultant under this Agreement ("Documents & Data"). Consultant shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this Agreement. Consultant represents and warrants that Consultant has the legal right to license any and all Documents & Data. Consultant makes no such representation and warranty in regard to Documents & Data which were provided to Consultant by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk. Page2of9 6. INSURANCE Prior to undertaking performance of work under this Agreement,Consultant shall maintain and shall require any subcontractors to obtain and maintain insurance as described below for the entire Term of this Agreement against claims for injuries to persons or damage to property which may arise from or in connection with services, products and materials supplied to City. Total cost of such insurance shall be borne by Consultant. Minimum Scope and Limit of Insurance. • Commercial General Liability (CGL): Insurance Services Office Form CG 00 01covering CGL on an "occurrence" basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $1,000,000 per occurrence and $2,000,000 aggregate. Required policy limits can be met with primary and umbrella/excess insurance policies. • Automobile Liability: Insurance Services Office Form CA 00 01 covering Code 1 (any auto), with limits no less than $1,000,000 combined single limits. In the event Consultant does not maintain commercial automobile liability insurance, City will accept evidence of personal automobile insurance. • Workers' Compensation: as required by the State of California,with Statutory Limits, and Employer's Liability Insurance with limit of no less than $1,000,000 per accident, policy or employee, for bodily injury or disease. Coverage is not required if Consultant has no employees and signs request to waive such insurance. • Professional Liability Insurance: with limits no less than$1,000,000 per occurrence or claim, and$2,000,000 aggregate. • If Consultant maintains broader coverage and/or higher limits than the minimum requirements for each line of coverage shown above, City requires and shall be entitled to the broader coverage and/or the higher limits maintained by Consultant. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to City. Other Insurance Provisions. The above required insurance policies are to contain or be endorsed to contain the following provisions: • City, its City Council, its officers, officials, employees, agents, and volunteers are to be covered as additional insureds, under Consultant's CGL, Professional Liability, and Automobile Liability policies, with respect to any liability arising out of work or operations performed by or on behalf of the Instructor including materials, pails, equipment, and personnel furnished in connection with such work or operations. • Consultant's Insurance company(ies) agrees to waive all rights of subrogation against City, its City Council, its officers, officials, employees, agents, and volunteers for losses paid under the terms of any policy which arise from work performed by Consultant under this Agreement. • For any claims related to this contract, Consultant's insurance coverage shall be primary and any insurance maintained by City, its City Council, its officers, officials, employees, agents, or volunteers shall not contribute with it. Page 3 of 9 • A severability of interest provision must apply for all the additional insureds, ensuring that Consultant's insurance shall apply separately to each insured against whom a claim is made or suit is brought, except with respect to the insurer's limits of liability. • Insurance policies required herein shall provide that coverage shall not be canceled, suspended, voided, reduced in coverage or in limits, non-renewed by the carrier, or materially changed except after thirty(30) days prior written notice has been given to City. Ten(10)days prior written notice shall be provided to City for policy cancellation or non-renewal due to non-payment of premium. • Certificate Holder on each Evidence of Insurance certificate shall be: City of Santa Ana, Attention: (Name of Department Staff Responsible for Agreement), 20 Civic Center Plaza M-XX (Responsible Staff's Department Mail Box), Santa Ana, CA 92701. The name and location of project must be included in the Description of Operations section of each certificate. Self-Insured Retentions. Self-insured retentions must be declared to and approved by the City. The City may require the Consultant to purchase coverage with a lower retention or provide proof of ability to pay losses and related investigations,claim administration,and defense expenses within the retention. Acceptability of Insurers. Insurance is to be placed with insurers authorized to conduct business in the State of California with a current A.M. Best rating of no less than A:VII, unless otherwise acceptable to City. Verification of Coverage. Consultant shall furnish City with original Certificates of Insurance including all required amendatory endorsements (or copies of the applicable policy language effecting coverage required by this clause) and a copy of the Declarations and Endorsement Page of the CGL policy listing all policy endorsements before work begins. However, failure to obtain the required documents prior to the work beginning shall not waive Consultant's obligation to provide them. City reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time. Special Risks or Circumstances. City reserves the right to modify these requirements, including limits,based on the nature of the risk,prior experience,insurer,coverage,or other special circumstances. 7. INDEMNIFICATION Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees, contractors, special counsel, and representatives from liability: (1) for personal injury, damages,just compensation,restitution,judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the negligent operations of the Consultant, its subcontractors, agents, employees, or other persons acting on its behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages,just compensation, restitution,judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and Page 4 of 9 hold harmless agreement applies to all claims for damages,just compensation, restitution,judicial or equitable relief suffered, or alleged to have been suffered,by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Consultant further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution,judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding.Notwithstanding the foregoing, to the extent Consultant's services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to the negligence,recklessness, or willful misconduct of the Consultant. 8. INTELLECTUAL PROPERTY INDEMNIFICATION Consultant shall defend and indemnify the City, its officers, agents, representatives, and employees against any and all liability, including costs, for infringement of any United States' letters patent,trademark,or copyright infringement,including costs,contained in the work product or documents provided by Consultant to the City pursuant to this Agreement. 9. RECORDS Consultant shall keep records and invoices in connection with the work to be performed under this Agreement. Consultant shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Consultant under this Agreement. All such records and invoices shall be clearly identifiable. Consultant shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Consultant under this Agreement. 10. CONFIDENTIALITY If Consultant receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Consultant agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information"shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that(a) has been disclosed in publicly available sources; (b) is,through no fault of the Consultant disclosed in a publicly available source; (c) is in rightful possession of the Consultant Page 5 of 9 without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or(e) is independently developed by the Consultant without reference to information disclosed by the City. 11. CONFLICT OF INTEREST CLAUSE Consultant covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. 12. NON-DISCRIMINATION Consultant shall not discriminate because of race,color,creed,religion,sex,marital status, sexual orientation, gender identity, gender expression, gender, medical conditions, genetic information, or military and veteran status, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization, promotion,termination or other employment related activities or any services provided under this Agreement. Consultant affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 13. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Consultant, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Consultant. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to,the terms and conditions hereof,shall not bind or obligate Consultant or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which is not embodied herein. 14. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Consultant, Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other contractors retained by City. 15. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event,Consultant shall be entitled to receive and the City shall pay Consultant Page 6 of 9 compensation for all services performed by Consultant prior to receipt of such notice of termination, subject to the following conditions: a. As a condition of such payment, the Executive Director may require Consultant to deliver to the City all work product(s) completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Consultant consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. 16. WAIVER No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy.No waiver of any breach, failure or right,or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies. 17. JURISDICTION- VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 18. PROFESSIONAL LICENSES Consultant shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Consultant shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 19. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: To City: City Clerk City of Santa Ana Page 7 of 9 20 Civic Center Plaza(M-30) P.O. Box 1988 Santa Ana, California 92702-1988 Fax: 714- 647-6956 With courtesy copies to: Executive Director Finance and Management Services City of Santa Ana 20 Civic Center Plaza P.O. Box 1988 Santa Ana, California 92702 To Consultant: Shamus Sayed Chief Operations Officer Interpreters Unlimited, Inc. 8943 Calliandra Road San Diego, California 92126 A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four(24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. 20. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. [signatures appear on following page] Page8of9 SIGNATURE PAGE FOR CONSULTANT AGREEMENT BEWTEEN INTERPRETERS UNLIMITED,INC.AND THE CITY OF SANTA ANA FOR TRANSLATION AND INTERPRETATION SERVICES IN WITNESS WHEREOF,the parties hereto have executed this Agreement the date and year first above written. ATTEST CITY OF SANTA A ennifer L. all A varo Nunez City Cler City Manager APPROVED AS TO FORM CONSULTANT SONIA R. CARVALHO City Attorney onathan T. Martinez By: Shamus Sayed Assistant City Attorney Title: Vice President RECOMMENDED FOR APPROVAL: GBRprom: (srn,e toza ti:u ao0, Kathryn Downs Executive Director Finance and Management Services Page 9 of 9 EXHIBIT A SCOPE OF SERVICES "�I CITY OF SANTA ANA EXHIBIT I SCOPE OF SERVICES Consultant(s) shall perform the services as set forth below. A. General Description Consultant shall be capable of providing competent interpretation and translation services on an as-needed basis as determined by the City. Use of interpreters shall be consistent with all applicable State and local laws. B. Interpretation and Translation Languages Services require interpretation and translation to and from languages listed below (from and to English). However, the City may request services to and from other languages as needed. A quote must be provided for languages not specified herein as needs are determined by City staff on a per-project basis. • American Sign Language (ASL) • Arabic (CA designated) • Armenian (Eastern and Western) (CA designated) • Bengali • Cantonese (CA designated) • Chinese (Simplified and Traditional) • Dari • Farsi • Hindi • Hmong • Indonesian • Japanese (CA designated) • Khmer (CA designated) • Korean (CA designated) • Laotian • Mandarin (CA designated) • Mandarin (Classic) • Mien • Nepali • Polish • Portuguese (CA designated) • Punjabi (CA designated) • Romanian • Russian (CA designated) • Serbian • Spanish (CA designated) • Tagalog (CA designated) • Turkish • Vietnamese (CA designated) RFP 24-022A City of Santa Ana Page 19 of 51 CITY OF SANTA ANA C. Interpretation Services Consultant shall provide live, in-person, telephonic, and virtual (when deemed acceptable by City) simultaneous interpretation for City Council and other public meetings, workshops, interviews, and various types of events from English to additional languages as specified above. The City provides interpretation services at public meetings, when requested, and will engage the Consultant on an as-needed basis, typically with 72-hour advance notice. Shorter advance notice may occur depending on City needs. Some services may be provided telephonically with City's approval. 1. Remote Telephonic Language Interpretation Services Requirements: i. A single, toll-free number to access all services. ii. Conference-calling services and capabilities for interpreted calls. iii. The Consultant shall provide all language interpretation services for Languages at the rates as provided within Pricing Proposal. iv. In certain instances, time is of the essence to provide public counter services or other immediate assistance, and the City may reserve an interpreter by telephone forty-five (45) minutes in advance of the actual time it is needed. Consultant shall provide its typical response rate for advance notice. v. Consultant shall not require the City to purchase or obtain specific equipment to access telephonic interpreter services. D. Written Translation Upon direction from the City, Consultant shall translate various types of documents, and either live or pre-recorded audio content in video and audio file formats, from English into requested language or from another language into English. Documents may include reports, forms, posters, brochures and other informative leaflets/notices and websites/selected web pages, marketing materials, legal documents and notices, and other forms of correspondence. Written translation of election materials will also be required. 1. Consultant shall provide services related to translating and formatting documents into"Plain Language English". Services to be performed for any and all projects will be determined as the need arises. 2. Consultant shall deliver translated documents within twenty-four (24) hours of City requests when required. Delivery of translation services shall not exceed five (5) business days. 3. Consultant shall participate in revision processes with some revisions being prepared by Consultant, and some revisions being prepared by City staff. Consultant must deliver completed revisions to the requesting City Project Manager or designee within five (5) business days of a request for revision. The revision process will be deemed completed when the Project Manager or designee is satisfied with the final translation and formatting. Urgent requests will require a quicker turnaround time to be determined by the requesting City Department. 4. All completed formatted forms MUST EXACTLY MATCH the native language version unless otherwise agreed to in writing. RFP 24-022A City of Santa Ana Page 20 of 51 CITY OF SANTA ANA 5. Consultant shall provide their completed translated documents/forms in formats as required by the City. Formats may include at minimum, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, InDesign, Photoshop, and Adobe PDF. Consultant must be able to convert Microsoft files into PDF format. Completed PDF forms are not the online fillable type. 6. Consultant will receive and transmit drafts and final versions of forms from and to the City in writing, which includes secure email, electronic file attachments to email, via web portal, or if requested by the City, by facsimile, USPS mail, or overnight services to the City's Project Manager or designee. 7. Consultant shall provide sight translation of English documents or other languages during face-to-face events. 8. Consultant shall provide offsite translation services of documents from English or other languages. 9. English word counts will be determined using Microsoft Word's word count feature. 10. No machine-generated translations are allowed. 11. The use of speech recognition software is not authorized. E. Closed Captioning (Optional Service) While closed-captioned services are not mandatory for this Agreement, the City reserves the right to explore and implement these services at its discretion during the contracted term. The City acknowledges that circumstances may arise where the inclusion of closed-captioning becomes necessary to enhance accessibility. The City may at its discretion add these services either upon award or via an Amendment during the term of the Agreement. Therefore, the City encourages all prospective Proposers to submit competitive pricing for future consideration. Consultant will translate audio content, either live or pre-recorded, into display text synchronized with the audio, equivalent text to that of the audio, and access formats as specified herein. 1. Services shall include full scale, real-time verbatim closed-captioning of public meetings and other live and pre-recorded meetings, media, forums, and events. 2. Consultant will sign-in to live caption events at least 10 minutes prior to the scheduled starting time and shall stay on until its conclusion, even if it runs longer than the scheduled time. 3. Consultant will provide remote captioning services by following a video signal that is streamed live online and an audio signal via telephone line(s). 4. Consultant will provide captioning to a real-time streaming web page, and to a live caption area within the event streaming page. 5. Consultant must have the technical compatibility with the City's live streaming software in order for the caption stream URL to be inserted into a player template including Granicus, so that live captioning can be viewed within the live stream player during events and meetings, when accessed from the City's event page. RFP 24-022A City of Santa Ana Page 21 of 51 CITY OF SANTA ANA 6. Consultant should be able to provide captioning at the average rate between 225 to 250 words per minute for events and projects. 7. Captions will coincide with their corresponding spoken words and sounds to the greatest extent possible and must be displayed on the screen at a speed that can be read by viewers. 8. Captions shall match the spoken words in the dialogue and convey background noises and other sounds to the fullest extent possible. Consultant may not paraphrase; and must use proper spelling, spacing between words, capitalization, and punctuation. 9. Captions will run from the beginning to end of the program. 10. Although there may be a slight delay in the delivery of captions for live real-time events, the delay in presentation of live captions should be kept to a minimum, consistent with an accurate presentation of what is being said and the overall goal of ensuring that captions enable viewers to follow the event. 11. Consultant must provide a high-degree of accuracy in captioning services; both events and projects.Accuracy rate must be 95 percent or greater. Near-flawless accuracy is of the upmost importance. The quality of information that is provided must be of equal quality to that offered to people without disabilities. 12. Consultant is not authorized to use speech recognition or computer captioning software in fulfilling live, real-time events. 13. Consultant staff providing live, real-time captioning services must hold a current certification from Certified CART Providers or Certified Broadcast Captioners. 14. Consultant will provide, at no additional charge, an unedited captioning transcript which will be ready for download by the City the following business day after conclusion of live real-time events. 15. Consultant will provide edited caption transcripts in an accepted file format. Edited caption transcripts and files must be completed and delivered to the City within five (5) business days of a live real-time captioning and pre-recorded project work. 16. Unedited and edited transcripts will be provided to the City, upon request, up to one (1) year after the date of the event at no additional cost. 17. Unedited and edited caption transcripts must be in the English language. F. Additional Requirements 1. Interpreters shall attend meetings in person located throughout the City when translation services are requested. Vendor must guarantee attendance with less than 24-hour notice. 2. The City may cancel previously scheduled or requested interpreter assignments without fee or penalty with at least a three (3)-hour advance notification. 3. Interpreters shall be available to provide services 24 hours. 365 days per year. Holiday availability is preferred as emergencies may arise. RFP 24-022A City of Santa Ana Page 22 of 51 CITY OF SANTA ANA i. Non-Emergency Interpretation Services: Consultant shall provide details regarding available coordination options for scheduling of interpretation services with the City. ii. Emergency Interpretation Services: Consultant shall provide their shortest possible response times and list any conditions for response (e.g., within 30 minutes, 1 hour, etc. for certain languages). iii. If requested by City for certain projects, native speaking translators shall be provided. 4. Interpreters must demonstrate proficiency in both English and the other language, as well as accurately communicate specialized terms or concepts as they relate to regional planning and transportation. 5. Consultant shall provide for each translation assignment at least one qualified translator. 6. Consultant shall provide all items listed below to provide services as specified herein: • labor; • personnel, • equipment, materials, tools, and supplies; • postage and/or delivery charges; • transportation; • insurance; and • applicable licenses, permits, and certifications 7. Consultant shall assign a primary contact for all assignments under the City's Contract. Primary contact or designee must be available to respond to communications from City staff Monday through Friday, during regular Business Hours, 7:30 AM to 5:30 PM PST. Additionally, contact information for urgent and after-hours requests must be provided. Holidays and times outside of Business Hours are considered after-hours. 8. Consultant shall provide the list of languages and the time frame which they can guarantee an interpreter will be made available for the work. 9. City has the right to affirm and/or decline the usage of a particular interpreter. 10. Consultant shall provide training, assessment, and ongoing monitoring of interpreters' understanding and compliance with standard interpreter protocols and ethical practices. 11. Consultant shall ensure through training, assessment, and ongoing performance monitoring that interpreters have the ability to anticipate and recognize misunderstandings arising from the differing cultural assumptions and expectations, or regional language differences and dialects, and that interpreters have training to respond to such issues appropriately, including criteria for recusal. 12. Consultant shall ensure that during the interpretation sessions, interpreters only respond in the first person, maintain accuracy at all times, and avoid omission or embellishment of the source message. The accuracy of translation, interpretation, and closed captioning services shall be the sole responsibility of the Consultant; however, the City reserves the right to evaluate and monitor accuracy of services provided. 13. Consultant staff shall maintain and ensure confidentiality of all discussions, documents, and various file formats provided to and received from City Departments and any other non-public RFP 24-022A City of Santa Ana Page 23 of 51 ' CITY OF SANTA ANA meetings. Additionally, Consultant staff must sign confidentiality agreements when required by individual City Departments. G. Ordering Process 1, Consultant shall establish an individual sub-account for any City Department that elects to place an order directly with the Consultant under the Contract. 2. Consultant must provide quote or proposal as requested by City staff within one business day. 3. Consultant shall receive and transmit drafts and completed work from and to the requesting Department by secure electronic file attachments to e-mail in Microsoft Word and/or Adobe Acrobat "pdf"file formats or as specified in the order. 4. Consultant must maintain an email address with a form of acknowledgement of receipt for ordering, inquiries, and customer service within one (1) business day of receipt of order. Proposer will state the maximum attachment size limit and alternatives for transmitting files that are larger than the maximum allowed. H. Possible Service Locations • City Hall • Santa Ana Police Department • Various Community Center Sites • Various Library locations • Various City Parks • Telephone • Video I. Customer Service Consultant's customer service process will ensure that all customer service issues are addressed in a consistent and expeditious manner, including problem escalation and resolution of service issues. The customer service process includes, but is not limited to: • Customer service organizational structure. • Contact process and contact person identified by position in the company (phone, email, fax, etc.). • Follow up process. • Internal procedures to track customer service contact and resolution. • Escalation process to resolve outstanding customer service issues. Consultant's personnel shall be courteous and maintain good working relationships with all stakeholders, state or outside agencies, members of the public, other team members and staff within the City. RFP 24-022A City of Santa Ana Page 24 of 51 CITY OF SANTA ANA J. Reports 1. Quarterly Reports Consultant shall provide to each of the City's using Departments quarterly reports that include a summary of the services ordered and the following information: • Ordering City staff member; • Service date; • Services provided (i.e., translation, interpretation, ASL, etc.); • Language; and • Total number of hours ordered during the quarter reported per language. Quarterly reports must be provided no later than thirty (30) business days after the end of each quarter and will include purchases that have been paid, as well as services currently being worked on. 2. Annual Reports Consultant shall provide to Purchasing contact an annual report of contract usage, including the following individual order information listing per month: • Department; • Ordering City staff member; • Service date; • Services provided (i.e., translation, interpretation, ASL, etc.); • Language; and • Number of hours. Annual reports must be provided no later than by January 30th of every year for the previous year calendar and will include purchases that have been completed. RFP 24-022A City of Santa Ana Page 25 of 51 EXHIBIT B CONSULTANT'S PROPOSAL O� SAN ?,4 U . 0tAN01 COIVNTT + A v OOY[ SE.tNMT OE 1 EHT _ ' NII ,1 y 0.;=A . , , 1; - v. T H E G O l D C N CIE Y ICED I56 LOUNDIFO S. . - , City of Santa Ana Clerk of the Council Translation and Interpretation Services R F P 24-022A L 1 making connections nationwide PO 1Q7n itinterpretation translation transportation , ' sign language Interpreters Unlimited, Inc. PO Box 27660, San Diego, CA 92198 p. 800.726.9891 I f: 800.726.9822 www.interpreters.com City of Santa Ana I Translation and Interpretation Services I RFP No.24-022A Asa Table of Contents Statement of Qualifications a. Cover Letter 1 b. Services Provided 2 c. Agreement Statement 2 d. Firm and Team Experience 2 i. Firm Description 2 ii. Organization Address 3 iii. Management 3 iv. Linguist Certifications 4 e. Proposed Work Plan 5 i. Anticipated Approach 5 Meeting Demand 5 • Monitoring 5 ii. Response Times 6 iii. Schedule&Availability 6 • Ensuring On-Time Interpreter Arrival 7 iv. Local Interpreters 7 • Language List 8 v. Special Concerns and Suggestions 9 vi. Deliverables and Implementation Plan 9 Timeline 9 Description of Services 9 • Simultaneous and Conference Interpretation 9 • Video Remote Interpretation 10 • Telephone Interpretation 11 • Translation Services 13 • Data Protection and Privacy 17 • Redacted Interpreter Resumes 18 !t, interpretation :r:«1,`,sr ;n transportation ill sign language 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 City of Santa Ana I Translation and Interpretation Services I RFP No.24-022A Certifications (Attachments) Attachment A-1: Proposer's Certification and Proposal Item Pricing 22 Attachment A-2: Pricing Proposal 23 Attachment B: References 26 Attachment C:Proposer's Statement 27 Attachment D: Non-Collusion Affidavit 28 Attachment E: Non-Lobbying Certification 29 Attachment F:Non-Discrimination Certification 30 Attachment G:Sam.gov UEI Verification 32 Attachment H:Certification Regarding Debarment, Suspension, Ineligibility and Voluntary Exclusion 33 (Remainder of this page intentionally left blank) interpretation translation Otransportation j fsign language 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 itit making connections nationwide Ms.Abigail Alcala,Assistant City Clerk City of Santa Ana-Clerk of the Council Clerk of the Council 20 Civic Center Plaza Santa Ana,CA 92701 March 21,2024 Dear Ms.Alcala, Thank you for the opportunity to submit a response to your solicitation Translation and Interpretation Services for City of Santa Ana,California. As a private business focused on ensuring that all individuals, including children and families in limited English proficiency communities, [as well as those in the Deaf and Hard of Hearing community,] have equal access to Translation and Interpretation services and programs, IU Group brings our experience, our reliability,and our commitment to customer satisfaction to all our language services. For 53 years, we've worked to provide quality interpretation and translation services to a wide array of industries, all to support our core goal of overcoming communication barriers in public life.This mission means that it is not enough to just earn your business;we want to earn your trust.With IU,you get: l''' A live person to speak with when calling our offices or tech support, along with a dedicated management staff accessible 24 hours a day,seven days a week. • A national network of 10,000+skilled interpreters and translators A 53-year track record of providing exceptional customer service, fulfilling language services, and conforming to contract specifications C An easy-to-use Portal to Portal interface called IU Match Connect • Performance Guarantees for all of our services • The company possesses sound financial strength, having experienced consistent year-over- year growth. IU has a favorable D&B rating, healthy liquidity and a solid Line of Credit relationship. Annual revenue is in excess of$15M. If you have any questions or concerns,please contact Desiree Lewis,desiree.lewis@interpreters.com.We look forward to the chance to provide Translation and Interpretation Services for the City of Santa Ana, California. Respectfully, Shamus Sayed, Chief Operations Officer (858)866-1130 sham us.sayed@interpreters.com ill interpretation ill.rinslation illitransportation j gsign language 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 1 of 33 City of Santa Ana I Translation and Interpretation Services I RIP No.24-022A Statement of Qualifications b. Services Provided Ability to Meet Requirements IU will provide competent interpretation and translation services on an as-needed basis, ensuring compliance with all applicable State and local laws. Our services will include live, in-person, telephonic, and virtual simultaneous interpretation for City Council meetings,public meetings,workshops,interviews, and various events in languages specified and as requested by the City. For telephonic interpretation services, IU will provide a single, toll-free number for access, conference- calling services, and interpreters for all languages listed in the RFP and those not included, if needed, at competitive rates.We will accommodate urgent requests as soon as possible and as required by the City. In addition to interpretation services, IU will translate various documents, reports, forms, posters, brochures, legal documents, and websites from English into requested languages and vice versa. We will also provide services to format documents into "Plain Language English" as needed, ensuring accurate and timely delivery of translated documents within time frame requested by the City. IU's translation services will adhere to the City's formatting requirements and will be provided in various formats,including Microsoft Word, Excel, PowerPoint,InDesign,Photoshop,and Adobe PDF.We will also provide sight translation of documents during face-to-face events and offsite translation services if requested. We offer a comprehensive suite of services,including translation,review,formatting in audio, and desktop publishing. This ensures that the translated documents not only accurately convey the content but also adhere to industry standards in terms of layout and formatting. For audio content, IU will provide real-time verbatim closed-captioning for public meetings, live and pre- recorded events, media, and forums. Our captioning services will be synchronized with the audio, displayed at a speed readable by viewers, and will match spoken words and convey background noises accurately.We will ensure a high degree of accuracy,with an accuracy rate of 95 percent or greater,and will provide unedited and edited caption transcripts in English within specified timelines. c. Agreement Statement IU agrees with the terms and conditions specified in Section III—Scope of Services. d. Firm and Team Experience In 1970, Interpreters Unlimited (IU)was established with the mission to provide solutions when language creates a barrier in communication. Our expansive network of language experts and accurate, on-time service have propelled IU to the forefront of a growing industry. Furthermore,with our mergers and expansions, IU now has over 80 years of combined experience. Our goal is to deliver superior interpretation and translation services nationwide,especially to members of underserved limited English proficiency populations who need access to government, medical and legal services. And with 53 years CD interpretation at translation transportation 111.1 sign language 8943 Calliandra Pd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 2 of 33 City of Santa Ana I Translation and Interpretation Services I RFP No.24-022A in business out of San Diego corporate office alone, IU has worked to fulfill this mission; our database, which currently contains a large pool of over 10,000 interpreters across the nation, offers on-site, telephone, video remote interpretation, captioning, transcription, and document translation in over 200 languages for all your written communication needs. Interpreters Unlimited has been a leading provider of interpretation and translation services with a proven track record of expertise and experience in facilitating effective communication across language barriers. With a commitment to linguistic accuracy, cultural sensitivity, and excellence in customer service, we have established ourselves as a trusted partner in the language services industry. IU has managed hundreds of simple to complex contracts for medical institutions across the nation. We currently service over 2,000 contracts and continue to experience year-over-year growth. • Private Corporation • 30 Employees • Small Business • 10,000 interpreters available • Minority Owned Business • In business since 1970 Nearest Organization Address: 8943 Calliandra Road,San Diego, CA 92126 Management - We have identified the most experienced members of our professional staff to assume the required Key Personnel roles for the proposed contract. Our Vice President, Shamus Sayed, will be the Principal Agent. Responsible for overseeing all staff authorized to sign all contract documentation and conduct presentations. Our Director of Client Relations, Laura Firenzi, will be Project Manager and primary point of contact for the City of Santa Ana. She will oversee the Quality Assurance Manager, IT Support,and Accounting Manager Principal Agent:Shamus Sayed,shamus.sayed@interpreters.com,(858)866-1130 Project Manager: Laura Firenzi, laura.firenzi@interpreters.com,(858)356-8555 All Key Personnel will be available to the City for monthly or quarterly meetings as needed,and,although each individual assigned to a Key Personnel position will have unique responsibilities to uphold, all will work together in a cross-functional capacity—and in full collaboration and cooperation with the City of Santa Ana—throughout the full term of this proposed contract. Each of these key personnel will oversee and direct their respective departments. Key Personnel Experience Our Principal/Senior Staff will be available as much as needed. IU will dedicate a team member 100% towards this contract, who will be further supported by the Project Manager (Laura F.) and our Vice President(Shamus S.).Our team is available 24 hours a day,7 days a week.All the staff noted are CURRENT FULL-TIME EMPLOYEES. Key Personnel Matrix NAME,TITLE&YRS.OF CONTACT PROJECT ROLE EXPERIENCE Shamus Sayed,Vice President, I Contract Manager-Overall Contract Management Chief Operations Officer I Phone:(858)866-1130 and Coordination Execution of Subcontracting 15 years shamussayed@interpreters.com I Plans 41 interpretation itit try i ,tio; jtransportation ill sign language 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 3 of 33 City of Santa Ana I Translation and Interpretation Services I RIP No.24-022A r. Project Manager,Quality Assurance Manager— Assurance of Service Delivery Continuity at all Laura Firenzi,Project Manager,Director of Client (858)866-1133 Times.Cross-functional Collaboration in Interpreter Hiring,Training,and Supervision,Recruiting, Relations, laura.firenzi@interpreters.com Orientation,Training,and Retention of High- 12 years Quality Linguists,-Implementation and Management of all Quality Control Procedures Camila Nigrinis,Translations (858)275-2580 Translations Manager—Organizing best resources Specialist camila-nigrinis@interpreters.com for translations and oversight of translations team 2 years Edith Elizondo,Controller, (858)275-2588 Accounting and Billing Management—Accounting Accounting Manager 20 years edith@interpreters.com and Billing Sales&Marketing-Update branding tailored to Marc Westray (858)275-2588 each base city and service region;Manage Sales&Marketing Specialist,5 marc.westray@interpreters.com continued business development;Assist IT with years advanced app development. Linguists Certifications IU Group, at a minimum, will provide interpreters with the following qualifications for the proposed contract: Completion of IU Group's 5 Step Process for Qualifying Interpreters: • Minimum 8 years of experience interpreting. • Mental Health Interpreter Training(2-3 times per year). • 4-year college degree or equivalent experience. • Criminal background cleared. All IU Group interpreters have engaged in formal training for language conversion. Most have, at minimum, received college level or vocational education in interpretation. This includes theory and practice in education, legal, medical, and administrative interpretation. Interpreters certified with the Registry of Interpreters for the Deaf(RID),Certification Commission for Healthcare Interpreters(CCHI) or other state and national certification bodies represent the greater percentage of our independently contracted professionals. Our sign language interpreters are certified by either the Registry of Interpreters for the Deaf(RID) or National Interpreter Certification (NIC), and all have EIPA standards at a 3.5 or better. Our interpreters adhere to strict interpreter guidelines that pertain to privacy and confidentiality, professional conduct,and ethics. IU has developed its own certification process to ensure all translators have adequate certifications and experience. We accept only highly specialized, professional language vendors (interpreters, translators, editors, proofreaders)who can meet our stringent quality standards. Each translator has to complete our in-house Assessment Program (at a minimum) and Qualification Survey. The following criteria are fundamental for translators: 41interpretation u::i>', boil transportaticn j0 sign language 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 4 of 33 City of Santa Ana I Translation and Interpretation Services I RFP No.24-022A t Native-level mastery of both,source and target languages(English and the foreign language) • An extensive vocabulary ranging from formal language to colloquialism and slang • Extensive industry-specific terminology including medical and legal,etc. • Adherence to professional industry ethic/standards • Membership in and/or accreditation by a professional association: • ATA(American Translators Association) • AAIC(Association Internationale des Interpretes de Conference) • Prior experience in applicable industries or market sectors Translators requesting legal/court hearing or medical assignments are required to complete an additional Qualification Survey. This survey tests terminology and concept knowledge of legal or medical terms, procedures,case law,mediation terms,court hearing dialogue,procedures,diagnosis,medical,and other appropriate legal or medical terminology. Translators are asked to translate a list of legal or medical terms to verify knowledge of dialect and cultural competency which both can affect the meaning of a translation. The results of this survey are reviewed by our management team including senior language experts before the candidate is asked to move to the next step. IU has been a member of the American Translators Association since 2023. Linguists' certifications may be provided to the City upon request. e. Proposed Work Plan Anticipated Approach Interpreters Unlimited (IU) understands the Scope of Services and will provide competent interpretation and translation services as needed by the City of Santa Ana.We will ensure compliance with all applicable State and local laws regarding interpretation and translation services. Meeting Demand At Interpreters Unlimited, Inc., we optimize our language services through predictive and responsive analytics.We further maximize our technology utilization and implement the best-of-class in interpreting and translation training. Each of these areas help us to hire and maintain a diverse and talented pool of highly sought-after interpreters and translators. Monitoring Our shared contractor-client ecosystem is monitored with a statistical purpose (to find the patterns in language and location requests)as well as a more narrative and intuitive purpose(to read and hear client and interpreter feedback, and from that to imagine and create new and more effective processes). • Maintain constant communication with clients by establishing routine meetings or feedback sessions. • Provide any necessary feedback to the translators or interpreters to improve the quality and client experience of a session. • Manage any project issue escalation in a timely manner to ensure a smooth delivery. 41 interpretation ti s ctiuil transportation it sign language 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 5 of 33 City of Santa Ana I Translation and Interpretation Services I RFP No.24-022A br_ Response Times IU guarantees a live answer 24/7/365. In addition,all scheduling information will be viewable at any time by logging into IU Match Connect, Interpreters Unlimited's proprietary online appointment system. We have processes in place to faciliate routine, expedited, and critical on-site interpretation which include confirmation emails and alert systems for our schedulers and interpreters. Our scheduling team is available 24/7/365. Requests regarding service related inquiries, incidents,and requests submitted by an Authorized user are responded to within 24 hours after initial contact unless it is a priority level requests. Calls and email support are available 24/7/365. Additionally, we have a roster of interpreters available for emergency purposes 24/7/365 key threshold languages as referenced in the RFP. For any urgent requests clients may either call our main line at any time of the day on any holiday,weekend,etc,or send in a request via IU Match Connect.Our scheduling team will immediately send out an automated request and call interpreters on our roster. On-demand telephonic and video requests may be fulfilled in 30 seconds or less. We know two of the greatest pain points our customers have faced in the past (and continue to face) is either lack of availability or no shows.That is why we have built our Performance Guarantees which extends beyond on-site interpreting to also include telephonic video remote interpreting,and written translations. • Onsite Interpretation: If a confirmed interpreter is more than 30 minutes late or does not show, the next 2 hours are free. • VRI: If an interpreter does not connect within 90 seconds,your next 15 minutes are free. • OPI: If an interpreter does not connect within 60 seconds,your next 15 minutes are free. • Document Translation: If your document is not delivered by the deadline committed,your next 1,000 words of translation are free. All scheduling information will be viewable at any time by logging into IU Match Connect—IU's proprietary online appointment system and client portal. IU Match Connect, allows clients to manage all aspects of service requests for interpretation. Here are the benefits of the program: Enter appointments at convenience,saving time spent calling in. • View appointment history,regardless of if method of entry (phone,fax or web),allowing you to gather valuable patient trends to maximize your services. • See LEP/client history, sorted by LEP/client, which will assist in interpreter scheduling and assignment grouping, saving money. Ability to authorize appointments,saving the time needed to call. Visibility of all assignments, by all users,allowing management reporting needs. Our New Smartphone App IU Connect Pro can request and track interpreters in real-time. It provides automated scheduling 24/7/365. Clients can access the app online, allowing them to schedule interpretation services conveniently from anywhere,at any time.The system will automatically work to match your assignment with an interpreter within minutes. Schedule & Availability IU currently handles multiple major nationwide contracts for language services.We are able to scale and manage this effectively and efficiently by using our robust new proprietary software system that uses an interpretation BCD ir ,t•o• ill transportation i sign language 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 1 Fax 800.726.9822 Page 6 of 33 City of Santa Ana I Translation and Interpretation Services I RFP No.24-022A open ERP platform,our integrated EDI billing interface, and team members who are specifically recruited and dedicated to each contract. Because of these strategies, our contracts do not infringe upon one another; rather, our scalability is such that we are able to manage the incoming flow of business and allocate all projects to respective staff members without compromising our current workforce capacity. Currently,we operate at approximately 65%work capacity, and even with the fully exercised business of the City of Santa Ana,we would still have 10%capacity without increasing our workforce. Ensuring On-Time Interpreter Arrival With IU Connect Pro, we ensure all of our interpreting assignments run smoothly and F EQt96Deads seamlessly by tracking our interpreter travel and arrival times—in real time. Tracking: IU Connect Pro allows the requestor to track their interpreter up to an hour before an event.The screenshot at right demonstrates our interpreter tracking capabilities. Through our high level of accessibility, advanced and reliable services, and our ability a,^„ to provide uninterrupted continuity of service, .Jsa re:n Interpreters Unlimited, Inc. has built a solid ew C2P2QGwpk l6iP e0 072CGa010e industry reputation, known for bringing t^}'sh consistent value to our customers. Due to an sP3r,s11syntaa7Q increasingly diverse population, IU acknowledges the importance of meeting Ertnt demand to best meet client needs.To do this, we must first recognize and identify emerging Tere Duman languages within a specific region. We consider population trends within a region sums when determining language needs, as well as JnoBisng take steps leverage our proprietary software via broad data capture for an area. After 5"t'AtIt•sn "� "` " "~`A°u antoner Acmess establishing which languages are being se exist f,(anm requested, we take the necessary steps to Claimer hates make sure we meet the needs of the client, o a:v<a»� and ultimately, the Limited English-speaking Ever%Start Time individual. a me ete Language Number of Interpreters American Sign Language 278 Spanish 202 Arabic 115 interpretation all translation transportation sign language 8943 Calliandra Pd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 7 of 33 City of Santa Ana I Translation and Interpretation Services I RFP No.24-022A i Chinese 97 Vietnamese 88 Dari 62 Russian 78 Our large network of linguists within the City of Santa Ana allows us to guarantee an interpreter for each assignment. Each assignment will have a back-up interpreter to fill the role of the scheduled interpreter should they be unable to attend. The number of available interpreters increases exponentially for over- the-phone, video remote and translation services. Language List IU provides interpretation and translation services including, but not limited to,the following languages: Afrikaans Finnish Lithuanian Samoan Akan Flemish Macedonian Sephardic Konkan Albanian French Malay Serbian Amharic Fukien Chinese Malayalam Shanghai Chinese Apakapa Georgian Malaysian Sibuano Arabic (six dialects) German Mandarin Sicilian Armenian Greek Marathi Sign Language(ASL) Ashkarik Gujarati Mesquito Sindhi Assyrian Haitian Creole Mestaco Sinhalese Azerbaijani Hakka Mien Slovakian Basque Hebrew Minh Slovenian Bengali Hindi Mixteco Somali Bosnian Hmong Moldavian Spanish Bulgarian Hoiping Chinese Mongolian Swahili Burmese Hungarian Nagamese Swedish Cambodian Ibo Nepali Tagalog Cantonese Ilocano Norwegian Taiwanese Catalan Ilongo Nuer Tagrinyan Cebuano Indonesian Oaxaca Tamil Chamorro Italian Oromo Telugu Chiu Chow Japanese Pangasinan Thai Choktaw Kamasaja Papiamento Toisan Chuukese Kanarese Pashto Tongon Creole Kannada Persian Tulu Croatian Kapangpongan Polish Turkish Czech Karen Pompango Ukrainian Danish Kinyarwanda Portuguese, Urdu Dari Kirundi Brazilian Urghur Dutch Konkani Portuguese, Vietnamese Estonian Korean European Visayan Farsi Kurdish Punjabi Yemeni Fijian Laotian Romanian Fijian-Hindi Latvian Russian itil interpretation ID transiatiotransportation 1,1sion language 8943 Calliandra Rd.San Diego,CA 92126 / Phone 800.726.9891 / Pax 800.726.9822 Page 8 of 33 The City of Santa Ana I Translation Services and Alternate Formats I RFP#2023-14 b t l u i Special Concerns an S gge t n IU suggests that the evaluation committee consider our extensive experience in providing interpretation and translation services to various government agencies and organizations. Our commitment to quality and accuracy is paramount, and we are dedicated to meeting the City's needs efficiently and professionally. Deliverables and Implementation Plan IU will provide live, in-person,telephonic, and virtual interpretation services as required. For document translations, IU will deliver translated documents within 24 hours for urgent requests and within five business days for regular requests.All translations will be accurate and formatted according to the City's requirements. As the nature of the language service industry encompasses both sides of the dichotomy "operations/projects," it is necessary in our implementation processes to account for aspects from both the operational on-going and repetitive nature of multiple interpreter appointments,as well as the effects of external variables that affect the projection of activities.That is why we use both our IU Match Connect software system as well as dedicating individual monitors to implement all contract processes.Thus,we orient our action to meet a goal that is context and environment specific. IU proposes the following implementation plan for a two-week span: • Create IU Match Connect account for client access. * Assign schedulers for exclusive client use,who will take phone calls and also monitor the accounts. • Continue to develop specialized pool of reliable,excellent interpreters • Plug in all information to create effective Gantt charts. • Effectively communicate any changes with the entire contract team and client. • Ensure quality assurance. Description of Services Simultaneous&Conference Interpretation Interpreters Unlimited has provided conference interpreting to many municipalities in a wide range of settings.An example of this is our current contract with the City and County of Miami.Our sign language interpreter was utilized for the unfortunate events in Surfside, Florida in July of 2021. Additionally, we have a contract for ASL with the County of San Diego in which one of our interpreters was used for televised meetings with KPBS news discussing San Diego County COVID updates. Understanding Simultaneous Interpretation A simultaneous interpreter must listen to the speaker, translate the message in his mind, render the translation into the microphone,and continue to listen to the speaker while also delivering the translated message.Simultaneous interpretation is both a linguistic and a technological process,and is inextricably linked, in the conference setting, with equipment that facilitates the transfer of information. To accomplish this, IU has a variety of equipment that may be used, such as receivers, transmitters, headphones,microphones,amplifiers,video cameras and monitors, and sound systems. Ii interpretation `�tr i 1s c MI 41 trarlspurtatiun j 1,l sign language 8943 Call iandra Pd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 9 of 33 The City of Santa Ana I Translation Services and Alternate Formats I RFP#2023-14 1�'c�e� t. Interpreters Unlimited has its own certification process for conference training. Based on the Interpretive Theory of Translation as developed over the last 35 years (and coming out of ESIT,the Ecole superieure d'interpretes et de traducteurs), our training consists of interpretation exercises where the emphasis is on comprehension of the content of the source language speech and the quality of the target language speech as such,not on linguistic equivalences. Video Remote Interpretation Interpreters Unlimited is excited to introduce a new service to facilitate interpretation services. We are now offering scheduled virtual interpretation services through a multitude of video hosting platforms. Scheduled virtual interpretation is available in American Sign Language (ASL) and over 200 spoken languages. This new service is a cost-efficient and simple to use alternative to traditional in-person interpretation. It also complies with public health regulations resulting from the COVID-19 pandemic. Scheduled virtual interpretation is a useful tool for various day-to-day events. It can be utilized in the academic,medical,legal,and many other settings. Virtual Video Hosting Platforms Virtual interpretation services provide clients with a new and simple mode of accessing language services. This service saves significant time and reduces the overall costs of interpretation. It eliminates all travel costs and requires minimal setup time. We offer virtual scheduled interpretation services through a host of platforms including, but not limited to: • Google Meet Cisco Webex • Google Duo Avizia • Skype Carena • Zoom Doctor on Demand Microsoft Teams American Well • GoToMeeting Webex by Cisco Scheduling Process Interpreters Unlimited offers a streamlined scheduling process so clients are able to schedule an interpretation appointment with ease. Requests can be made through email, fax, over the phone, or through our proprietary scheduling software, IU Match Connect. Once the request is received, our customer service team will begin locating an interpreter to fill the request. Once an interpreter has been located and accepts the assignment, a meeting request will be sent to the client, providing them with a meeting link and access code. Interpreter Certification for VRI Interpreters Unlimited ensures the highest quality service and support available for on-demand video interpreting.All Interpreters Unlimited video interpreters are U.S.citizens and work in call centers hosted li, interpretation ijtit translation jtransportation tl1 isign language 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 10 of 33 The City of Santa Ana I Translation Services and Alternate Formats I RFP#2023-14 a,-,„ by our network provider,Voyce Global. Our interpreters hold one of the following certifications: • NIC, NIC Advanced,or NIC Master, RID CI,CT, IC/TC,CSC,SCC:L or MCSC • NAD Level IV • ACCI Level IV or V • Texas BEI-3 or higher • Medically Qualified (per Section 1557) All Interpreters Unlimited video interpreters have the additional qualifications: • Adhere to professional Code of Conduct—Code of Ethics • Focused on Meeting the Register of the Patient Telephone Interpretation Services Interpreters Unlimited advanced telephone interpretation system is designed to streamline all facets of an incoming interpretation call. It is available 24 hours a day, 7 days a week, 365 days a year. IU's on- demand telephonic interpretation service includes additional features intended to boost the efficiencies between requesting parties and our professional staff. Call Management&Capacity Interpreters Unlimited currently services telephone interpreting calls for over 1,000 customers without any delay in connection or interruption of service. Our current call volume averages nearly one million minutes per month and we are capable of handling an exponential amount of growth in volume. We have a microwave link that will allow us to expand our call volume 1,000% with an estimated up time of 99.99999%. Our telephone system is capable of handling up to 5,000 concurrent calls with immediate expansion available should call volume dictate.This set-up provides the following benefits: • Receive telephone interpretation requests through a toll-free number that is client specific • Ensure that 99%of all calls are answered within ten seconds • Prioritize calls based on our clients' requirements • Quickly assign work based on interpreter skills • Track real-time,over-the-phone interpretation appointments and availability • Bill completed jobs accurately • Provide a variety of reports and job history information • Track client and interpreter-specific information Live dispatchers stand ready to field and facilitate calls from requestors and those individuals in need of language interpretation.Dispatchers,with the assistance of a Voice Recognition Tool,are able to identify the language or dialect of callers and appropriately relay the party to the proper language professional. If the language desired is already known,callers are able to bypass correspondence with operators and can select from a customizable touch tone menu of selected languages. This standard feature assists in the response to sudden or unanticipated surges in call volume or spike in the influx of calls for a single language. In addition, the computer integrated telephone system is wired to perform three-way calls, r� i ,t_r�,rzrta?or f) it 11, t) I 1 transportation sign language 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 11 of 33 The City of Santa Ana I Translation Services and Alternate Formats I RFP R2023-14 conference calls,and other similar type group sessions. Each service agent is able to answer and conduct calls in succession allowing for the minimization of hold times and idle periods between calls. IU's system allows its users to connect with an interpreter,of any language,within the shortest possible time and the highest call accounting accuracy. • Average speed of answering including queue time is 30 seconds. • 99.8%of incoming calls are answered within 1-2 seconds. • The following is the average and maximum connection time based on language. Connection time is defined by the time a user completes dialing the toll-free number to being connected to a live interpreter. Language Average Connection time Spanish 9.5 seconds Cantonese 12.3 seconds Mandarin 12.3 seconds Korean 11.8 seconds Telephone Interpretation Workflow The process detailed below is an outline of one common workflow used to ensure the interpretation needs and the customer care needs of our clients are met: Step 1: All clients will access the IU telephone interpretation system (accessible 24/7/365)using the toll- free number. Step 2: Users are greeted and requested to input their Customer Identification Number. Authorized personnel will be assigned a Customer Identification Number before services can be scheduled in order to ensure proper requestor, interpreter, language, and other information for call recordkeeping. All data is stored in IU Match Connect, our proprietary software management system. Step 3: After verification of the Customer Identification Number, depending on the client's need, the system will ask for the Personal Identification Number. This number will identify the specific user within each customer record. This authentication protocol allows IU to maintain an accurate account of all calls placed by a given user within the organization. Step 4: Once user authentication has been completed, the user will be asked to select or share the interpretation language and/or dialect desired. Step 5: Once the language has been selected, the representative or system will automatically dial and make its attempt to connect with the qualified language professional. Step 6: After the connection to the interpreter has been established, the session shall begin between parties. Upon completion, each side simply hangs up to disconnect the call.Should the client be interested in another session,he or she would just repeat the steps. iri interpretation ! (I:3 i _.1,0 i transportation i1 sign language 8943 Calliandra Pd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 12 of 33 The City of Santa Ana I Translation Services and Alternate Formats I RFP#2023-14 • IU Group will provide the city with an exclusive toll-free number. Each department,facility, or specified Agency entity will receive a unique Customer ID. With the toll-free number and the Customer ID, the Agency is ready to access an interpreter,24 hours a day,7 days a week.The IU Telephone Interpretation system is designed to automate all facets of an incoming interpretation call.Upon each call,the answering operator will obtain specific caller information. IU Match Connect, IU Group's proprietary software system, allows our operators to connect callers with requested interpreters, in addition full Client Relations Management. Interpreters are selected based on contract specifications, and furthermore, specific interpreters can be requested based on gender and previous use to ensure interpreting consistency—all within seconds. IU Match Connect maintains extensive records by client representative, limited English speaker and facility—all of which can be accessed securely online. Interpreters Unlimited only approves requests for interpretation from persons authorized by the customer.These individuals,or agencies,are assigned individual identification numbers to track calls and requests made by a given entity.IU works with all clients to assign points of contact to in order streamline the request of services,provide accurate reporting,and create a consistent rapport with such designators in the case of question,concern,or modification that may arise during the life of a contract. Translation Services Interpreters Unlimited starts with a comprehensive needs assessment,understanding client requirements and content specifics.We then select the most qualified linguists for translation, employing our rigorous editing and proofreading phase for accuracy.Quality assurance processes, including technology tools and human reviews, ensure industry-standard compliance. For alternate formats, such as audio, Braille, or large print, 1U conducts thorough testing to guarantee accessibility and quality. Client involvement in the review process ensures satisfaction and allows for necessary revisions. Continuous improvement through feedback mechanisms plays a crucial role in refining IU's translation services. Project Management IU works with a large pool of translators with various subject matter and language expertise including but not limited to the languages indicated.All drafts and submitted work are susceptible to third party review, whether it by a representative of the client,an IU project/contract manager,or a member of IU's team of Senior Language Experts. All document translation is done word-by-word, meaning-for-meaning, and follows the process outlined below. However,part of the proofing and editing process is to make sure any"word for word"translation still captures the relevant content and is culturally and topically appropriate. Please note that IU verifies the qualifications of any translators working on a given project based on the needs of the assignment. Project Delivery No matter what the project is,Interpreters Unlimited will produce a quality translation within the advised time frame. Interpreters Unlimited guarantees project delivery dates. Should any translation request ill interpretation tra i atian transportation iilsign language 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 13 of 33 The City of Santa Ana I Translation Services and Alternate Formats I RFP#2023-14 be late,a 30%discount on the overall cost will be applied.We have a special roster of linguists who are available for emergency requests if needed.Translation services are available 24/7/365. Translation Workflow Chart Interpreters Unlimited has provided translation services for over 53 years. IU houses a division that specializes in providing timely, accurate and reliable document translation services. Material for translation can be submitted using email,or regular mail. Document translations are returned within a 2- 3 business day turnaround for critical and high-use threshold languages, on average. Please see the below chart for turnaround time approximations. Document Length =Turnaround Time • 1-2 pages 24 hours 3-5 pages 48 to 72 hours 6+pages Turnaround time will be advised upon project submission IU works with a large pool of translators with various subject matter and language expertise including but not limited to the languages indicated. Translators are independently contracted linguists located nationwide whose experience ranges from legal documents to medical research. No matter the project, Interpreters Unlimited will produce a quality translation within the advised time frame. Interpreters Unlimited guarantees project delivery dates.Should any translation request be late,a 30% discount on the overall cost will be applied.IU's dedication to this Performance Guarantee means that your organization will always receive projects when promised, by the committed deadline and within budget. All document translation is done word-by-word, meaning-for-meaning, and follows the process outlined below. However, part of the proofing and editing process is to make sure any"word for word" translation still captures the relevant content and is culturally and topically appropriate. Please note that IU verifies the qualifications of any translators working on a given project based on the needs of the assignment. Document Submission Source material for translation can be provided via email, postal mail,or by fax. Interpreters Unlimited preserves original source document layout,graphics,and visuals,for all file formats(i.e. .doc,.pdf,etc.) and utilizes software systems to guarantee that translated versions meet all deliverable specification. Translation assignments are confirmed upon receipt and completed in within the estimated timeframe communicated to the client. Editing&Proofreading Translators are responsible for converting, revising, editing, and proofreading all materials prior to their submission. All drafts and submitted work are susceptible to third party review, whether it by a representative of the client,an IU project/contract manager,or a member of IU's team of Senior Language Experts. Edits and amendments shall be made at NO COST to your organization, up to a year from the date of original translation. fri interpretation translation transportation sign language 8943 Calliandra Rd,San Diego,CA 9212€ / Phone 800.726.9891 / Fax 800.726.9822 Page 14 of 33 The City of Santa Ana I Translation Services and Alternate Formats I RFP#2023-14 Document Formats/Layout Interpreters Unlimited translators are trained and experienced in industry standard computer assisted translation software suites, such as SDL, and proficient in other desktop publication software—namely, Adobe InDesign, Adobe Photoshop, Microsoft Office Publisher, and Microsoft Office Suite (for Mac and Windows). Translation Memory Interpreters Unlimited will build a translation memory bank for your organization using SDL to ensure that all Your organization requests are cost-saving and reliable. Translation memory works by capturing segments of text and storing its accompanying translation. If any further text contains identical or similar source segments, the system will show the previous translation, which can be used as it is, or corrected accordingly. These segments that have a match in the memory bank are also rated by percentage of match: 101% matches or ICE matches are matches of the segment+the context (same segments before and after), 100%matches are full matches without context, Fuzzy Matches are 99%or less match,and No Match are those that either do not have nothing similar in the TM.There are also Repetitions,which are segments that are not yet in the memory bank but that repeat themselves throughout the text. Consistency among translations and translators is vital,and Interpreters Unlimited has placed this concern first and foremost so that the dissemination of health education materials,including medical records and analyses, maintain a similar tone, style, and clarity. YOUR deadline dictates the timeframe the process is executed,regardless of the deadline,whether that it is within 30 minutes or 30 days. Translation Process Protect Planning Translation/Editing Additional Services Project Delivery and Closure •Finale°proloct •Create/update Create desktop requirements 5$lossaries and ptl6fihvsg layout •Detver translated files •Assign Project translation morrones •(rate locus'ireft Manager •Translation inks ot9et We bCfles •Drawer Ira nSl.q •A:si n kun:lulic,n la ua e s •Doivo a (if lc aired) 9 nSr 9 (I •REtcord voice-nvr-+- •Deaver UDaatcd tcams —)..•Edit by second equa:Y—÷•Perform qudlity —�•ylrxsories •i.csllect and vunfy quairied transtalar(s) control(engnoering •Client feedback source files.refererce •I>rootroae by subject p g vied truistics) •Invoice sent to client rr cstarials,exislir:.j --•,t.-,expert •..L7ient feedback •C rc-t feedback *linnet) .- fr+:>Iv•nrsir `.Review by subject eie tier expert reviey,by P^oject manager Quoddy Control Plan Interpreters Unlimited ensures quality.accuracy of interpretation on-time delivery.cnd overall satisfaction based on client feedback. Translator: 3-Step Assessment Program In addition to agreeing to IU Translation Principles,each translator has to complete our in-house 3-Step Assessment Program (at a minimum). Our translators must have a level of proficiency in all languages they intend on offering services in including English. interpretation translation CD transportation ill sign language 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 15 of 33 The City of Santa Ana I Translation Services and Alternate Formats I RFP#2023-14 tas4 Translator Code of Ethics Below are the principles IU requires translators to understand and agree upon before becoming eligible for an IU Translation Certification: Ethics/Objectivity Accuracy Respect .. Cultural Awareness Professionalism Provision of Quality Assurance Translation Quality We use only certified translators carefully selected to match the subject matter and content of your project. Upon request, we will provide your organization with a Certificate of Attestation which certifies, under a notary seal,the accuracy of our translations. 100%Translation Quality Guarantee Further, we provide a 100% accuracy guarantee for all of our translations. We stand by all of the translations performed by our translators. If you are not completely satisfied with a completed translation, we will fix it, free of charge, until it meets your full satisfaction. If there are any issues or questions with one of our translations, we will work with you until you are completely satisfied with the quality and accuracy of your translations. Interpreters Unlimited,Inc.'s Quality Assurance Program Interpreters Unlimited's Quality Assurance Program for translation projects consists of a three-step translation process("TEP":Translation—Edition—Proofreading/content management)and a final quality assessment ("QA") performed by the project manager. Each of the three steps in the TEP process is completed by a different certified translator team with native speakers of the target language.Our first step for large projects is generally the development of a comprehensive glossary of terms specific to the client's project. This process is overseen by a terminology/content manager whose sole function is to receive,interpret,convert and implement terms via a dynamic glossary that is distributed and integrated across our teams of linguists. We combine tools and processes to ensure that the correct terms are implemented at all times, fusing accuracy with time-efficiency.This process provides consistency, while allowing each linguist to submit adaptations and modifications where he/she deems appropriate. For technical content and other translations that require a strong knowledge of industry-specific information,we rely on subject-matter experts to ensure the correct usage of industry terminology.These professional resources have access to translation glossaries,authoritative and up-to-date dictionaries and industry-specific terminology tools. We believe strongly in the necessity to employ industry-expert translators as each industry relies on specific terminology and nomenclature that is ever-changing and critical to conducting its everyday activities. We are constantly monitoring the performance of our resources. Translators' performances are evaluated after each project and rated in our internal system. Because our translations go through a triple verification process,Interpreters Unlimited is able to certify the accuracy of our work. 41 interpretation itil II IS LW jtransportation l sign language 8943 Calliandra Pd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 16 of 33 The City of Santa Ana I Translation Services and Alternate Formats I RFP#2023-14 rV , Data Protection and Privacy Interpreters Unlimited (IU) respects the privacy of protected health, educational records, and other sensitive information and understands the importance of keeping this information confidential and secure. IU understands the importance of the Health Insurance Portability and Accountability Act(HIPAA), Family Educational Rights and Privacy Act(FERPA),and Health Information Technology for Economic and Clinical Health Act (HITECH), as it applies to our services. Therefore, we have developed the following guidelines to ensure confidentiality of protected health information, educational records, and other sensitive information we may become privy to when providing our language services.IU staff,interpreters and translators are required to adhere to guidelines in place to ensure the correct handling of sensitive and/or confidential information. lU has a zero-tolerance policy for those who do not comply with these guidelines. Compliance with HIPAA, FERPA and HITECHIU maintains a comprehensive system to ensure compliance with applicable provisions of the Health Insurance Portability and Accountability Act(HIPAA) and the Family Educational Rights and Privacy Act(FERPA) as well as the Health Information Technology for Economic and Clinical Health Act (HITECH) recently put into effect. Since our goal is to provide the highest level of service to our customers and business partners, we want you to know how IU complies with the HIPAA, FERPA, and HITECH directives. Our Privacy Policy contains procedures addressing the protection, use, and disclosure of protected health information ("PHI") along with education/school records, accounting of disclosures, access by individuals and third parties to PHI, protection of PHI by contractors, business associate agreements, and training of employees. We treat personal information securely and confidentially. We limit access to personal information to only those persons who need to know that information to provide support services to our customers. This also includes our interpreters who are trained in the importance of safeguarding this information and must comply with our procedures and applicable laws. We employ strict physical, electronic, and procedural security standards to protect personal information and maintain internal procedures to promote the integrity and accuracy of that information. Translators are not allowed to remove any documents that contain information defined as sensitive and/or confidential. IU translators must adhere to the following guidelines: Systems and Tools • Implement a secure FTP server to ensure protected transmission of files and PHI. • Plunet software which supports a wide range of languages and dialects,while simultaneously supporting the largest set of filetypes for translations allowing fast turn-around times. • PLUNET supports over 70 different file types including Adobe PDF and InDesign,XML,Java, HTML,Microsoft Word and PowerPoint. Security Measures • SFTP/FTP sites used for transmission of files will be restricted solely to Your organization IP addresses to ensure tighter security. • Encryption of main ERP system where IU client data-including PHI-will be stored. Code review in place to assess security considerations prior to deploying new code into internal systems. • Annual independent code audits and penetration testing. • Software specifically designed to prevent SQL injections and XSS intrusions. • Multiple redundant firewalls in place to detect and prevent various types of remote intrusion. • Do not discuss the subject matter,details,or content of a translation project with anyone outside • Follow guidelines of 1U Privacy Policy till interpretation itil translation itil transportation Mt sign language 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 17 of 33 • _.It CITY OF SANTA ANA ATTACHMENT A-1 PROPOSER'S CERTIFICATION, PROPOSAL PRICING Certification-I certify that I have read, understand and agree to the terms and conditions of this Request for Proposals. I have examined the Scope of Services (Exhibit I) and am qualified to provide services being requested as specified herein. I understand and agree that I am responsible for reporting any errors, omissions or discrepancies to the City for clarification prior to the submission of my proposal. PROPOSER'S STATEMENT: I have read, understood and agree to the terms and conditions on all pages of the Request for Proposals. Upon request, I will transfer and deliver goods or services to the City in accordance with said terms and conditions. Interpreters Unlimited, Inc. Phone: (800) 726-9891. Fax: (800) 726-9822 LEGAL NAME OF COMPANY PHONE AND FAX NUMBERS 8943 Calliandra Rd., San Diego, CA 92126 BUSINESS ADDRESS Shamus Sayed Vice President PRINTED NAME OF AUTHORIZED AGENT TITLE 3/13/2024 yourteam@interpreters.com SIGNATURE OF AUTHORIZED AGENT DATE E-MAIL ADDRESS 20-5905641 N/A FEDERAL ID NUMBER (IF APPLICABLE) CONTRACTOR LICENSE NUMBER (IFAPPLICABLE) CITY OF SANTA ANA BUSINESS LICENSE NUMBER (PLEASE PROVIDE IF AVAILABLE, BUT NOT REQUIRED UNTIL AND IF AN AWARD IS MADE TO PROPOSER.) THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. RFP 24-022A City of Santa Ana Page 38 of 51 Page 22 of 33 CITY OF SANTA ANA ATTACHMENT B REFERENCES List and describe fully the contracts performed by your firm which demonstrate your ability to provide the supplies, equipment or services included in the scope of the proposal specifications. Attach additional pages if required. The City reserves the right to contact each of the references listed for additional information regarding your firm's qualifications. REFERENCE Customer Name: UC San Diego Health Contact Individual: Carla Alegre Address: 200 West Arbor Dr. Phone Number: (619)543-5205 San Diego, CA 92103-8920 EMAIL: cralegreaheaith.ucsd.edu Contract Amount: $250k Year: 2009-Ongoing Description of supplies, equipment, or services provided: On-site, video remote, over-the-phone and document translation in multiple languages. REFERENCE Customer Name: Jefferson County Public Schools Contact Individual: Liven Lima Address: 1450 NE 2nd Ave, Miami FL 33132 Phone Number: _(502)485-7934 EMAIL: livan.lima@jefferson.kyschools.us Contract Amount: $100k Year: 2017-Ongoing Description of supplies, equipment, or services provided: On-site foreign language interpretation and documen translation. REFERENCE Customer Name:Miami Dade County Internal Services Dept Contact Individual: Skarlex Alorda Address: 111 NW 1st Street, 24th Floor Phone Number: (305)375-3893 Hoteling Area B, Miami, FL 33128 EMAIL: Skarlex( miamidade.gov Contract Amount: $100k Year: 2016-Ongoing Description of supplies, equipment, or services provided:On-site interpretation and document translation services. THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. RFP 24-022A City of Santa Ma Page 43 of 51 Page 26 of 33 CITY OF SANTA ANA ATTACHMENT C PROPOSER'S STATEMENT Proposer understands and agrees that this written RFP (or any part thereof specifically designated and accepted by the City of Santa Ana, hereinafter City)shall constitute the entire agreement between proposer and the City only after it has been accepted by the City Council, endorsed by the Clerk of the Council with her signature and official seal noting hereon the action of approval of the Council, signed by the Executive Director or his duly authorized agent, and signed by the City Attorney, denoting his approval of the form of this document, and its execution, and when it or an exact copy of it has been either delivered to proposer or deposited with the United States Postal Service properly addressed to the proposer with the correct postage affixed thereto. Proposer further agrees that upon delivery(as defined above)of the accepted agreement he/she will furnish City all required bonds and certificate of liability insurance within ten (10) days (excluding Saturdays, Sundays and City's legal holidays), or the funds, check, draft, or proposer's bond substituted in lieu thereof accompanying this proposal shall become the property of the City and shall be considered as payment of damages due to the delay and other causes suffered by City because of the failure to furnish the necessary bonds and because it is distinctly agreed that the proof of damages actually suffered by City is difficult to ascertain;otherwise said funds, check drafts, or proposer's bond substituted in lieu thereof shall be returned to the undersigned. Proposer understands that a proposal is required for the entire work,that the estimated quantities set forth in the RFP schedule are solely for the purpose of comparing proposals, and that final compensation under the contract will be based upon the actual quantities of work satisfactorily completed. All terms contained in the specifications, the certification of nondiscrimination by contractors, and the required insurance certificates are to be incorporated by reference into this agreement and are made specifically as part of this RFP. Firm Interpreters Unlimited, Inc. Signed and Printed Name: Shamus Sayed Title Vice President Date 3/13/2024 THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. RFP 24-022A City of Santa Ma Page 44 of 51 Page 27 of 33 CITY OF SANTA ANA ATTACHMENT D NON-COLLUSION AFFIDAVIT (Title 23 United States Code Section 112 and Public Contract Code Section 7106) To the CITY OF SANTA ANA In accordance with Title 23 United States Code Section 112 and Public Contract Code 7106 the proposer declares that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced or solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly colluded, conspired, connived or agreed with any proposer or anyone else to put in a sham proposal, or that anyone shall refrain from bidding; that the proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of the proposer or any proposer, or to fix any overhead, profit, or cost element of the proposal price, or of that of any other proposer, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the proposal are true; and, further, that the proposer has not, directly or indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any corporation, partnership, company association, organization, bid depository, or to any member or agent thereof to effectuate a collusive or sham proposal. Note: The above non-collusion affidavit is part of the proposal. Signing this proposal on the signature portion thereof shall also constitute signature of this non-collusion affidavit. Proposers are cautioned that making a false certification may subject the c ifter to_ 'mina pr ecution. Signed State of(G It{ail( County of ca e3 0 Subscribed and sworn to (or ffirmed) before me on this I 9 day of A/VA/CV' , 20 Z(, by -V&w tj3 CO'1, proved to me on the basis of satisfactory evidence to be the person(s) who appeared before m ,�_ •. EDITHEUZ0ND0 Notary Public•California i 57. San Diego County • /-: Commission 8 2477598 ` '� My Comm.Expires Jan 7,2028 gj'76kite- Notary Public Signature Notary Public Seal THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. RFP 24-022A City of Santa Ana Page 45 of 51 Page 28 of 33 ~I� CITY OF SANTA ANA ATTACHMENT E NON-LOBBYING CERTIFICATION The prospective participant certifies, by signing and submitting this bid or proposal, to the best of his or her knowledge and belief, that: (1) No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of any Federal agency, a Member of Congress, an officer or employee of Congress,or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal,amendment,or modification of any Federal contract,grant,loan, or cooperative agreement. (2) If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any Federal agency,a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form-LLL, "Disclosure of Lobbying Activities," in conformance with its instructions. This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by Section 1352, Title 31, U.S. Code. Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure. The prospective participant also agrees by submitting his or her bid or proposal that he or she shall require that the language of this certification be included in all lower tier subcontracts, which exceed $100,000 and that all such subrecipients shall certify and disclose accordingly. Signed: Title: Vice President Firm: Interpreters Unlimited, Inc. Date: 3/13/2024 THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. RFP 24-022A City of Santa Ana Page 46 of 51 Page 29 of 33 al: CITY OF SANTA ANA ATTACHMENT F NON-DISCRIMINATION CERTIFICATION The undersigned consultant or corporate officer, during the performance of this contract, certifies as follows: 1. The Consultant shall not discriminate against any employee or applicant for employment because of race,color, religion, sex, or national origin. The Consultant shall take affirmative action to ensure that applicants are employed, and that employees are treated during employment without, regard to their race, color, religion, sex, or national origin. Such action shall include, but not be limited to, the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The Consultant agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided setting forth the provisions of this nondiscrimination clause. 2. The Consultant shall, in all solicitations or advertisements for employees placed by or on behalf of the Consultant, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. 3. The Consultant shall send to each labor union or representative of workers with which he/she has a collective bargaining agreement or other contract or understanding, a notice to be provided advising the said labor union or workers' representatives of the Consultant's commitments under this section, and shall post copies of the notice in conspicuous places available to employees and applicants for employment. 4. The Consultant shall comply with all provisions of Executive Order 11246 of September 24, 1965, and of the rules, regulations, and relevant orders of the Secretary of Labor. 5. The Consultant shall furnish all information and reports required by Executive Order 11246 of September 24, 1965, and by rules, regulations, and orders of the Secretary of Labor, or pursuant thereto, and will permit access to his/her books, records, and accounts by the administering agency and the Secretary of Labor for purposes of investigation, to ascertain compliance with such rules, regulations, and orders. 1. In the event of the Consultant's non-compliance with the nondiscrimination clauses of this contract or with any of the said rules, regulations, or orders, the contract may be canceled, terminated, or suspended in whole or in part and the Consultant may be declared ineligible for further Government contracts or federally assisted construction contracts in accordance with procedures authorized in Execution Order 11246 of September 24, 1965, and such other sanctions may be imposed and remedies invoked as provided in Executive Order 11246 of September 24, 1965, or by rule, regulations, or order of the Secretary of Labor, or as otherwise provided by law. 2. The Consultant shall include the portion of the sentence immediately preceding paragraph (1) and the provisions of paragraphs(1)through(7)in every subcontract or purchase order unless exempted by rules, regulations, or orders of the Secretary of Labor issued pursuant to Section 204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding upon each subcontract RFP 24-022A City of Santa Ma Page 47 of 51 Page 30 of 33 1 : CITY OF SANTA ANA or purchase order as the administering agency may direct as means of enforcing such provisions, including sanctions for noncompliance; provided, however, that in the event the Consultant becomes involved in, or is threatened with, litigation with a subconsultant or vendor as a result of such direction by the administering agency, the Consultant may request that the United States enter into such litigation to protect the interests of the United States. 8. Pursuant to California Labor Code Section 1735, as added by Chapter 643 Stats. 1939, and as amended, no discrimination shall be made in the employment of persons upon public works because of race, religious creed, color, national origin, ancestry, physical handicaps, mental condition, marital status, or sex of such persons, except as provided in Section 1420, and any consultant of public works violating this Section is subject to all the penalties imposed for a violation of the Chapter. Signed: Title: Vice President Firm: Interpreters Unlimited, Inc. Date: 3/13/2024 THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. RFP 24-022A City of Santa Ana Page 48 of 51 Page 31 of 33 1'• CITY OF SANTA ANA ATTACHMENT G SAM.GOV UEI VERIFICATION On April 4, 2022, the federal government stopped using the DUNS Number to uniquely identify entities. Now, entities doing business with the federal government use the Unique Entity ID created in SAM.gov. They no longer have to go to a third-party website to obtain their identifier. This transition allows the government to streamline the entity identification and validation process, making it easier and less burdensome for entities to do business with the federal government. This RFP includes federal funding, and as such, the proposer must provide verification of their SAM.gov UEI and registration status. Please attach your entity's registration from SAM.gov, including UEI and active registration status. Proposer's UEI: QSKYG5LPGPJ6 SAM.gov Registration Expiration Date: May 15, 2024 THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. RFP 24-022A City of Santa Ma Page 49 of 51 Page 32 of 33 ATTACHMENT H CERTIFICATE OF DEBARMENT Certification Regarding Debarment,Suspension, Ineligibility and Voluntary Exclusion Lower Tier Covered Transactions This certification is required by the regulations implementing Executive Order 12549,as amended, Nonprocurement Debarment and Suspension, 2 CFR Part 2998,Subpart C, Responsibilities of Participants Regarding Transactions. The regulations were published as Part VII of the May 26, 1988, Federal Register(Pages 19160-19211),and as subsequently amended in 81 Federal Register 25585. (Before completing certification,read instructions which are an integral part of certification) 1. Pursuant to 2 CFR 180.335,the prospective primary participant, (i.e.grantee)certifies to the best of its knowledge and belief,that it and its principals: a. Are not presently excluded or disqualified; b. Have not been convicted within the preceding three years of any of the offenses listed in 2 CFR 180.800(a)or had a civil judgment rendered against them for one of those offenses within that time period. c. Are not presently indicted for or otherwise criminally or civilly charged by a government entity(Federal,State or local)with commission of any of the offenses listed in 2 CFR 180.800(a); and d. Have not had one or more public transactions(Federal, State or local)terminated within the preceding three years for cause or default. 2. Where the prospective primary participant is unable to certify to any of the statements in this certification, such prospective participant shall attach an explanation to this proposal. Interpreters Unlimited, Inc. Consultant Shamus Sayed,Vice President Name and Title of Official Authorized to Certify On Behalf of the Consultant 3/13/2024 Date RFP 24-022A City of Santa Ana Page 50 of 51 Page 33 of 33 EXHIBIT C CONSULTANT'S FEE PROPOSAL EXHIBIT I REQUEST FOR CLARIFICATION PRICING PROPOSAL Contractor shall base all costs on an"Hourly Rate"schedule for work performed in accordance with the Scope of Services(Attachment I)of this RFP. The undersigned certifies that helshe has read all documents related to this proposal and understands all terms and conditions related thereto;and in conformity with the terms and conditions,hereby proposes to the City of Santa Ana the following: ITEM DESCRIPTION!SPECIFICATION UNIT COST(PER HOUR) AMERICAN SIGN LANGUAGE On-Site Consecutive Video-Remote Interpretation(Per minute) ASL 'American Sign Language(ASL) $95 52.50 INTERPRETATION SERVICES On-Site Consecutive. Remote Simultaneous Over.the Phone Interpretation(Per Minute) Video-Remote Interpretation(Per Minute) IA Arabic(CA designated) S 85.00 5 85.00 5 0.89 $ 1.75 Armenian 2A (Eastern and Westem)(CA designated) $ 85.00 5 85.0D S 0.89 $ 1.75 3A Bengali $ 85.00 $ 85.00 5 0.89 S 1.75 4A Cantonese(CA designated) 5 85.00 $ 85.00 $ 0.89 5 1.75 5A Chinese(Traditional and Simplified) $ 85.00 $ 85.00 $ 0.89 3 1.75 6A Dan $ 85.00 $ 85.00 $ 0.89_$ 1.75 7A Farm 5 85.80 $ 85.00 $ 0.89 5 1.75 8A Hind $ 85.00 $ 85.00 S 0.89 3 1.75 9A Hmong 5 85.00 $ 85.00 5 0.89 § 1.75 10A Indonesian S 85.00 S 85.00 $ 0.89 $ 1.75 11A Japanese(CA designated) $ 85.00 5 85.00 5 0.89 $ 1.75 12A Khmer ICA designated) 5 85.00 $ 85.0G 5 0.89 $ 1.75 13A Korean(CA designated( $ 85.00 5 85.00 $ 0.89_5 1.75 14A Loatian $ 85.00 $ 85.00 S 0.89 $ 1.75 15A Mandarin(Classic CA designated) 5 85.00 $ 85.00 5 0.89 5 1.75 16A Mien 5 85.00 S 85.00 S 0.89 5 1.75 17A Nepali S 85.00 5 85.00 $ 0.89 3 1.75 15A Polish $ 85.00 S 85.00 5 0.89 $ 1.75 19A Portuguese ICA designated) $ 85.00 5 85.00 $ 0.89 5 1.75 20A Punjabi rCA designated! S 85.00 5 85.00 S 0.89 $ 1.75 21A Romanian S 85.00 5 85.00 5 0.89 S 1.75 22A Russian(CA designated) 5 85.00 S 85.00 S 0.89 $ 1.75 23A Setb:an 5 85.00 S 85.00 S 0.89 $ 1.75 24A Spanish(CA designated) 5 60.00 $ 80.00 $ 0.89 $ 1.75 25A Tagalog)CA designated) 5 85.00 S 85.00 S 0.89 5 1.75 25A Turkish 5 85.00 5 85.00 S 0.89 S 1.75 27A Vietnamese(CA designated) $ 85.00 5 85.00 S 0.89 S 1.75 WRITTEN TRANSLATION UNIT COST(PER WORD) 18 Arabc(CA designated) S 0.19 2B Armenian(Eastern and Western}(CA designated) $ 0.19 38 Bengali S jug 48 Cantonese ICA designated) 5 0.19 56 Chinese(Traditional and Simplified) S 0.19 68 Dan 5 OAS 78 Fars) $_ 0.19 88 Hind S 0.19 REQUEST FOR CLARIFICATION PRICING PROPOSAL Contractor shall base all costs on an'Hourly Rate"schedule for work performed in accordance with the Scope of Services(Attachment I)of this RFP. The undersigned certifies that he/she has read all documents related to this proposal and understands all terms and conditions related thereto;and in conformity with the terms and conditions,hereby proposes to the City of Santa Ana the following: ITEM DESCRIPTION/SPECIFICATION UNIT.COST(PER HOUR) 9B Hmong S 0.19 10B Indonesian S 0.19 1113 Japanese(CA designated) S 0.19 128 Khmer(CA designated) S 0.19 1313 Korean(CA designated) $ 0.19 148 Loatian $ 0.19 16B Mien S 0.19 1713 Nepali S 0.19 108 Polish $ 0.19 1913 Portuguese(CA designated) S 0.19 20B Punjabi ICA designated) $ 0.19 218 Romanian S 0.19 228 Russian ICA designated) S 0.19 238 Serbian S 0.19 24B Spanish(CA designated) S 0.14 258 Tagalog(CA designated, S 0.19 2613 Turldsh S 0.19 278 Vietnamese(CA designated) S 0.19 GRAND TOTAL $ 2,369.89 (SUM OF ALL LINES ABOVE;ASL,1A-27A d 1B-27B) MINIMUM WORK REQUIREMENTS PER JOB Of applicable) MIN.NO.OF HOURSIWORDS(IF ANY) ASL (American Sign Language (enter min.number of hours x rate per how) 2 hours Interpretauan Services INT tenter min.number of hours x rate per hour) 2 hours Translation Services TOOL tenter non.number of words x price per word) No minimum MIN.NO.OF TOTAL CLOSED-CAPTIONED SERVICES RATE PER HOURS- UNIT (Optional Services) HOUR/WORD WORDS COST A5L tenter non.number of hours o rate per hour) 95 per hour X 2 hours S190.00 Any language listed herein.standared rate 85 per hour X 2 hours S170.00 Signature page on next page NOTE:Submission of this Proposal will be taken as conclusive evidence that the Contractor has made a careful examination of the Scope of Services and Attachments. REQUEST FOR CLARIFICATION PRICING PROPOSAL Contractor shall base all costs on an'Hourly Rale"schedule for work performed in accordance with the Scope of Services(Attachment I)of this RFP. The undersigned certifies that he/she has read all documents related to this proposal and understands all terms and conditions related thereto;and in conformity with the terms and conditions,hereby proposes to the City of Santa Ma the following: ITEM DESCRIPTIONI SPECIFICATION UNIT COST(PER HOUR) PROPOSER RESPONSE PREPARED AND ACKNOWLEDGED BY: COMPANY NAME PRINT NAME TITLE SIGNATURE DATE AC ROB CERTIFICATE OF LIABILITY INSURANCE DATE(MM/DD YYYY) �� 7/17/24 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: Tammy Lafata J.S.Tucker Insurance Services rnlc No.Exu. 619-339-4197 _Okic,No): 619-938-3416 5330 Carroll Can E-MAIL Yon Road#110 E-MAILADDRESS: tmmy@jstuckerins.com INSURER(S)AFFORDING COVERAGE NAIC B San Diego CA 92121 INSURER A: Sentinel Insurance Company 11000 INSURED INSURER B: Travelers Casualty Ins Co of America 38342 Interpreters Unlimited,Inc. INSURER C: Hartford Casualty Insurance Company 29424 c/o PO Box 27660 INSURER D: Mount Vernon Fire Insurance Company 26522 INSURER E: Stratford Insurance Company 40436 San Diego CA 92198 INSURER F: ACE American Insurance Company COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR ADDL SUER POLICY EFF POLICY EXP LTR TYPE OF INSURANCE INSD WVD POLICY NUMBER (MM/DD/YYYY) (MM/DD/YYYY) LIMITS A X COMMERCIAL GENERAL LIABILITY X X 725BAAR7770 1/1/24 1/1/25 EACH OCCURRENCE $ 1,000,000 DAMAGE TO RENTED CLAIMS-MADE X OCCUR PREMISES(Ea occurrence) $ 300,000 MED EXP(Any one person) $ 5,000 PERSONAL&ADV INJURY $ 1,000,000 GENt AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ 2,000,000 POLICY X 'E° LOC PRODUCTS-COMP/OP AGG _$ 2,000,000 OTHER: $ B AUTOMOBILE LIABILITY X X BA-ON47027023 1/13/24 1/13/25 COMBINED SINGLE LIMIT $ (Ea accident) 1,000,000 X ANY AUTO BODILY INJURY(Per person) $ OWNED SCHEDULED BODILY INJURY(Per accident) $ AUTOS ONLY AUTOS X HAUIREDTOS ONLY X NON-OWNENLDY PROPERTY DAMAGE (Per accident) $ _ AUTOS O , $ A X UMBRELLA LIAB X OCCUR 72SBAAR7770 1/1/24 1/1/25 EACH OCCURRENCE $ 5,000,000 EXCESS LIAB CLAIMS-MADE AGGREGATE $ 5,000,000 DED I RETENTION$ $ C WORKERS COMPENSATION X 72WEC108041 1/1/24 1/1/25 X STATUTE I0TH AND EMPLOYERS'LIABILITY Y/N ANYPROPRIETORIPARTNER/EXECUTIVE E.L.EACH ACCIDENT $ 1,000,000 OFFICER/MEMBER EXCLUDED? n N/A (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $ 1,000,000 If yes.describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ 1,000,000 D Professional Liability/E&O PT2001159B Date-full prior 1/31/24 1/31/25 $3,000,000/agg $7,500 retention ' F Cyber/Privacy incl Crime/Fidelity D95194746 1/1/24 1/1/25 $1,000,000/agg E Cyber/Network/Privacy Liability PD09003192 9/18/23 9/18/24 $1.000,000 DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES (ACORD 101,Additional Remarks Schedule,may be attached if more space is required) 30 day notice of cancellation except 10 day for nonpayment of premium Additional insured is(when required in written contract or agreement): City, its City Council, its officers, employees,agents and volunteers per attached general liability policy form SS0008 0405 including primary and non-contributory as well as waiver of subrogation favor of same. Additional insured also applies in favor of same per attached automobile liability policy form CAT420 0215 and CAT474 0216 including waiver of subrogation in favor of same. rimary and non-contributory in favor of same per attached automobile liability policy form CAT474 0216. Workers compensation waiver of subrogation applies in favor of same per attached policy form WC00 0313 CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE City of Santa Ana THE EXPIRATION DATE THEREOF. NOTICF WILL BE DPI IVERED IN ACCORDANCE WITH THE POLICY PRC\ / Risk Management Division Risk MimagementDivlslwt 120 Civic Center Plaza AUTHORIZED REPRESENTATIVE ;r��;n REVIEV/ED&APPROVED BY: Santa Ana CA 92701 r; `_ �' A Auv1 + - Risk Management Specialist ©1988-2015 ACORD / ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD Poi #72SBAAR7770 BUSINESS LIABILITY COVERAGE FORM 2. Applicable To Medical Expenses Coverage e. A trust, you are an insured. Your trustees We will not pay expenses for"bodily injury": are also insureds, but only with respect to a. Any Insured their duties as trustees. To any insured,except"volunteer workers". 2. Each of the following is also an insured: b. Hired Person a. Employees And Volunteer Workers To a person hired to do work for or on behalf Your "volunteer workers" only while of any insured or a tenant of any insured. performing duties related to the conduct of c. Injury On Normally Occupied Premises your business, or your "employees", other than either your"executive officers" (if you To a person injured on that part of are an organization other than a premises you own or rent that the person partnership,joint venture or limited liability normally occupies. company) or your managers (if you are a d. Workers' Compensation And Similar limited liability company), but only for acts Laws within the scope of their employment by To a person, whether or not an you or while performing duties related to "employee" of any insured, if benefits for the conduct of your business. the "bodily injury" are payable or must be However, none of these "employees" or provided under a workers' compensation "volunteer workers"are insureds for: or disability benefits law or a similar law. (1) "Bodily injury" or "personal and e. Athletics Activities advertising injury": To a person injured while practicing, (a) To you, to your partners or instructing or participating in any physical members (if you are a partnership exercises or games, sports or athletic or joint venture), to your members contests. (if you are a limited liability f. Products-Completed Operations Hazard company), or to a co-"employee" while in the course of his or her Included with the "products-completed employment or performing duties operations hazard". related to the conduct of your g. Business Liability Exclusions business, or to your other Excluded under Business Liability Coverage. "volunteer workers" while C. WHO IS AN INSURED conduct duties related to the conduct of your business; 1. If you are designated in the Declarations as: (b) To the spouse, child, parent, a. An individual, you and your spouse are brother or sister of that co- insureds, but only with respect to the "employee" or that "volunteer conduct of a business of which you are the worker" as a consequence of sole owner. Paragraph (1)(a)above; b. A partnership or joint venture, you are an (c) For which there is any obligation insured. Your members, your partners, and to share damages with or repay their spouses are also insureds,but only with someone else who must pay respect to the conduct of your business. damages because of the injury c. A limited liability company, you are an described in Paragraphs (1)(a) or insured Your members are also insureds, (b)above;or but only with respect to the conduct of your (d) Arising out of his or her providing business. Your managers are insureds, but or failing to provide professional only with respect to their duties as your health care services. managers. If you are not in the business of d. An organization other than a partnership, providing professional health care joint venture or limited liability company, you services, Paragraph (d) does not apply are an insured. Your"executive officers"and to any nurse, emergency medical directors are insureds, but only with respect technician or paramedic employed by to their duties as your officers or directors. you to provi\ Your stockholders are also insureds, but only (2) "Property c ;�"' "�- waltr�atagettenttott 3ry RenEWED&APPROVED 8v with respect to their liability as stockholders. (a) Ownec . ,� I` ,c A Acwao :11=. Risk Management Specialist Page 10 of 24 / Form SS 00 08 04 05 Poi 472SBAAR7770 BUSINESS LIABILITY COVERAGE FORM (b) Rented to, in the care, custody or b. Coverage under this provision does not control of, or over which physical apply to: control is being exercised for any (1) "Bodily injury" or "property damage" purpose by you, any of your that occurred;or "employees", "volunteer workers", any partner or member(if you are (2) "Personal and advertising injury" a partnership or Joint venture), or arising out of an offense committed any member (if you are a limited before you acquired or formed the liability company). organization. b. Real Estate Manager 4. Operator Of Mobile Equipment Any person (other than your"employee"or With respect to"mobile equipment" registered in "volunteer worker"), or any organization your name under any motor vehicle registration while acting as your real estate manager. law, any person is an insured while driving such c. Temporary Custodians Of Your equipment along a public highway with your Property permission. Any other person or organization Any person or organization having proper responsible for the conduct of such person is also an insured, but only with respect to liability temporary custody of your property if you arising out of the operation of the equipment,and die, but only: only if no other insurance of any kind is available (1) With respect to liability arising out of the to that person or organization for this liability. maintenance or use of that property;and However,no person or organization is an insured (2) Until your legal representative has with respect to: been appointed. a. "Bodily injury" to a co-"employee" of the d. Legal Representative If You Die person driving the equipment; or Your legal representative if you die, but b. "Property damage" to property owned by, only with respect to duties as such. That rented to, in the charge of or occupied by representative will have all your rights and you or the employer of any person who is duties under this insurance. an insured under this provision. e. Unnamed Subsidiary 5. Operator of Nonowned Watercraft Any subsidiary and subsidiary thereof, of With respect to watercraft you do not own that yours which is a legally incorporated entity is less than 51 feet long and is not being used of which you own a financial interest of to carry persons for a charge,any person is an more than 50% of the voting stock on the insured while operating such watercraft with effective date of this Coverage Part. your permission. Any other person or The insurance afforded herein for any organization responsible for the conduct of subsidiary not shown in the Declarations such person is also an insured, but only with respect to liability arising out of the operation as a named insured does not apply to of the watercraft, and only if no other injury or damage with respect to which an insured under this insurance is also an insurance of any kind is available to that person or organization for this liability. insured under another policy or would be an insured under such policy but for its However, no person or organization is an termination or upon the exhaustion of its insured with respect to: limits of insurance. a. "Bodily injury" to a co-"employee" of the 3_ Newly Acquired Or Formed Organization person operating the watercraft;or Any organization you newly acquire or form, b. "Property damage" to property owned by, other than a partnership, joint venture or rented to, in the charge of or occupied by limited liability company, and over which you you or the employer of any person who is maintain financial interest of more than 50%of an insured under this provision. the voting stock, will qualify as a Named 6. Additional Insureds When Required By Insured if there is no other similar insurance Written Contract, Written Agreement Or available to that organization. However: Permit a. Coverage under this provision is afforded The person(s) or only until the 180th day after you acquire Paragraphs a. thrc '� "`� rEWEDna�ent nVEDB : r • REVIEWED&AaPaovm By: or form the organization or the end of the insureds when yoi policy period,whichever is earlier;and ;®, Aaia " Risk Management Specialist Form SS 00 08 04 05 Page 11 of 24 Pol #72SBAAR7770 BUSINESS LIABILITY COVERAGE FORM contract, written agreement or because of a (e) Any failure to make such permit issued by a state or political inspections, adjustments, tests or subdivision, that such person or organization servicing as the vendor has be added as an additional insured on your agreed to make or normally policy, provided the injury or damage occurs undertakes to make in the usual subsequent to the execution of the contract or course of business, in connection agreement,or the issuance of the permit. with the distribution or sale of the A person or organization is an additional products; insured under this provision only for that (f) Demonstration, installation, period of time required by the contract, servicing or repair operations, agreement or permit. except such operations performed at the vendor's premises in However, no such person or organization is an connection with the sale of the additional insured under this provision if such product: person or organization is included as an additional insured by an endorsement issued (g) Products which, after distribution by us and made a part of this Coverage Part, or sale by you, have been labeled including all persons or organizations added or relabeled or used as a as additional insureds under the specific container, part or ingredient of any additional insured coverage grants in Section other thing or substance by or for F.—Optional Additional Insured Coverages. the vendor,or a. Vendors (h) "Bodily injury" or "property damage" arising out of the sole Any person(s) or organization(s) (referred to negligence of the vendor for its below as vendor), but only with respect to own acts or omissions or those of "bodily injury" or "property damage" arising its employees or anyone else out of "your products" which are distributed acting on its behalf. However, this or sold in the regular course of the vendor's exclusion does not apply to: business and only if this Coverage Part provides coverage for "bodily injury" or (i) The exceptions contained in "property damage" included within the Subparagraphs(d)or(f);or "products-completed operations hazard". (ii) Such inspections, adjustments, (1) The insurance afforded to the vendor tests or servicing as the vendor is subject to the following additional has agreed to make or normally exclusions: undertakes to make in the usual course of business, in This insurance does not apply to: connection with the distribution (a) "Bodily injury" or "property or sale of the products_ damage" for which the vendor is (2) This insurance does not apply to any obligated to pay damages by insured reason of the assumption of person or organization from whom you have acquired such products, liability in a contract or agreement. This exclusion does not apply to or any ingredient, part or container, entering into, accompanying or liability for damages that the containing such products. vendor would have in the absence of the contract or agreement; b. Lessors Of Equipment (b) Any express warranty (1) Any person or organization from unauthorized by you: whom you lease equipment; but only with respect to their liability for"bodily (c) Any physical or chemical change injury", "property damage" or in the product made intentionally "personal and advertising injury" by the vendor; caused, in whole or in part, by your (d) Repackaging, except when maintenance, operation or use of unpacked solely for the purpose of equipment leased to you by such inspection, demonstration, testing, person or organization. or the substitution of parts under / .� instructions from the manufacturer, Risk MmugementDivision z : &APPROVED BY: and then repackaged in the 8 , original container; ' ' As.�:c Acw€h Risk Management Specialist Page12of24 f Form SS 00 08 04 05 Pal #72SBAAR7770 BUSINESS LIABILITY COVERAGE FORM (2) With respect to the insurance afforded e. Permits Issued By State Or Political to these additional insureds, this Subdivisions insurance does not apply to any (1) Any state or political subdivision, but "occurrence" which takes place after only with respect to operations you cease to lease that equipment. performed by you or on your behalf for c. Lessors Of Land Or Premises which the state or political subdivision (1) Any person or organization from has issued a permit. whom you lease land or premises, but (2) With respect to the insurance afforded only with respect to liability arising out to these additional insureds, this of the ownership, maintenance or use insurance does not apply to: of that part of the land or premises (a) "Bodily injury". "property damage" leased to you. or "personal and advertising (2) With respect to the insurance afforded injury" arising out of operations to these additional insureds, this performed for the state or insurance does not apply to: municipality;or (a) Any "occurrence" which takes (b) 'Bodily injury"or"property damage" place after you cease to lease that included within the "products- land or be a tenant in that completed operations hazard". premises;or f. Any Other Party (b) Structural alterations, new (1) Any other person or organization who construction or demolition is not an insured under Paragraphs a. operations performed by or on through e. above, but only with behalf of such person or respect to liability for "bodily injury", organization. "property damage" or "personal and d. Architects,Engineers Or Surveyors advertising injury" caused, in whole or (1) Any architect, engineer,or surveyor,but in part, by your acts or omissions or only with respect to liability for "bodily the acts or omissions of those acting injury", "property damage" or "personal on your behalf: and advertising injury" caused, in whole (a) In the performance of your or in part, by your acts or omissions or ongoing-operations; the acts or omissions of those acting on (b) In connection with your premises your behalf: owned by or rented to you;or (a) In connection with your premises; (c) In connection with "your work"and or included within the "products- (b) In the performance of your completed operations hazard", but ongoing operations performed by only if you or on your behalf. (i) The written contract or written (2) With respect to the insurance afforded agreement requires you to to these additional insureds, the provide such coverage to following additional exclusion applies: such additional insured;and This insurance does not apply to (ii) This Coverage Part provides "bodily injury", "property damage" or coverage for "bodily injury" or "personal and advertising injury" "property damage" included arising out of the rendering of or the within the "products- failure to render any professional completed operations hazard". services by or for you, including: (2) With respect to the insurance afforded (a) The preparing, approving, or to these additional insureds, this failure to prepare or approve, insurance does not apply to: maps, shop drawings, opinions, "Bodily injury", "property damage" or reports, surveys, field orders, "personal and advertising injury" change orders, designs or arising ou\ drawings and specifications;or failure to ,„_n,,_ Risk ManagemettDivision inspection, architectui 3 inn D APaRovm BY:{b) Supervisory, p a., �,c°:, architectural or engineering services, i � A :a Acawao im. activities. —�-- Risk Management Specialist Form SS 00 08 04 05 Page 13 of 24 Pol #72SBAAR7770 BUSINESS LIABILITY COVERAGE FORM (a) The preparing, approving, or This General Aggregate limit does not failure to prepare or approve, apply to "property damage" to premises maps, shop drawings, opinions, while rented to you or temporarily reports, surveys, field orders, occupied by you with permission of the change orders, designs or owner, arising out of fire, lightning or drawings and specifications;or explosion. (b) Supervisory, inspection, 3. Each Occurrence Limit architectural or engineering Subject to 2.a. or 2.b above, whichever activities. applies, the most we will pay for the sum of all The limits of insurance that apply to additional damages because of all "bodily injury", insureds are described in Section D. - Limits "property damage" and medical expenses Of Insurance. arising out of any one "occurrence" is the How this insurance applies when other Liability and Medical Expenses Limit shown in insurance is available to an additional insured the Declarations, is described in the Other Insurance Condition The most we will pay for all medical expenses in Section E. -Liability And Medical Expenses because of "bodily injury" sustained by any General Conditions. one person is the Medical Expenses Limit No person or organization is an insured with shown in the Declarations. respect to the conduct of any current or past 4. Personal And Advertising Injury Limit partnership, joint venture or limited liability Subject to 2.b. above, the most we will pay for company that is not shown as a Named Insured in the sum of all damages because of all the Declarations. "personal and advertising injury" sustained by D. LIABILITY AND MEDICAL EXPENSES any one person or organization is the Personal LIMITS OF INSURANCE and Advertising Injury Limit shown in the Declarations. 1. The Most We Will Pay 5. Damage To Premises Rented To You Limit The Limits of Insurance shown in the Declarations and the rules below fix the most The Damage To Premises Rented To You we will pay regardless of the number of: Limit is the most we will pay under Business Liability Coverage for damages because of a. Insureds; "property damage" to any one premises, while b. Claims made or"suits"brought;or rented to you,or in the case of damage by fire, c, Persons or organizations making claims or lightning or explosion, while rented to you or bringing"suits". temporarily occupied by you with permission of 2. Aggregate Limits the owner. The most we will pay for: In the case of damage by fire, lightning or a. Damages because of "bodily injury" and explosion,the Damage to Premises Rented To You Limit applies to all damage proximately "property damage" included in the caused by the same event, whether such "products-completed operations hazard" is damage results from fire, lightning or explosion the Products-Completed Operations or any combination of these. Aggregate Limit shown in the Declarations. 6. How Limits Apply To Additional Insureds b. Damages because of all other "bodily The most we will pay on behalf of a person or organization who is an additional insured injury", "property damage" or "personal g and advertising injury", including medical under this Coverage Part is the lesser of: expenses, is the General Aggregate Limit a. The limits of insurance specified in a shown in the Declarations. written contract, written agreement or This General Aggregate Limit applies permit issued by a state or political separately to each of your "locations" subdivision; or owned by or rented to you. b. The Limits of Insurance shown in the "Location" means premises involving the Declarations, same or connecting lots, or premises Such amount sha\ whose connection is interrupted only by a addition to the Lir MimagetnentDiviatan street, roadway or right-of-way of a the Declarations ar '- RE+nEWE Q6 APPROVED BY: A l railroad. � j' ' A4 f a Auvek Mann Risk Management Specialist Page 14 of 24 Form SS 00 08 04 05 Pol #72SBAAR7770 BUSINESS LIABILITY COVERAGE FORM If more than one limit of insurance under this (1) Immediately send us copies of any policy and any endorsements attached thereto demands, notices, summonses or applies to any claim or"suit", the most we will pay legal papers received in connection under this policy and the endorsements is the with the claim or"suit"; single highest limit of liability of all coverages (2) Authorize us to obtain records and applicable to such claim or "suit". However, this other information; paragraph does not apply to the Medical Expenses (3) Cooperate with us in the investigation, limit set forth in Paragraph 3.above. settlement of the claim or defense The Limits of Insurance of this Coverage Part apply against the"suit";and separately to each consecutive annual period and to (4) Assist us, upon our request, in the any remaining period of less than 12 months,starting enforcement of any right against any with the beginning of the policy period shown in the Declarations. unless the policy period is extended person o ther organization that may be liable after issuance for an additional period of less than 12 m g insured because of injury or ce months. In that case, the additional period will be also apply. damage to which this insurance deemed part of the last preceding period for purposes may of determining the Limits of Insurance. d. Obligations At The Insured's Own Cost E. LIABILITY AND MEDICAL EXPENSES No insured will, except at that insured's own cost, voluntarily make a payment, assume GENERAL CONDITIONS any obligation, or incur any expense, other 1. Bankruptcy than for first aid,without our consent. Bankruptcy or insolvency of the insured or of e. Additional Insured's Other Insurance the insured's estate will not relieve us of our if we cover a claim or "suit" under this obligations under this Coverage Part. Coverage Part that may also be covered 2. Duties In The Event Of Occurrence, by other insurance available to an Offense,Claim Or Suit additional insured, such additional insured a. Notice Of Occurrence Or Offense must submit such claim or "suit" to the other insurer for defense and indemnity. You or any additional insured must see to However, this provision does not apply to it that we are notified as soon as practicable of an "occurrence" or an the extent that you have agreed in a offense which may result in a claim. To written contract, written agreement or the extent possible, notice should include: permit that this insurance is primary and non-contributory with the additional (1) How,when and where the"occurrence" insured's own insurance. or offense took place; f. Knowledge Of An Occurrence, Offense, (2) The names and addresses of any Claim Or Suit injured persons and witnesses; and Paragraphs a. and b. apply to you or to (3) The nature and location of any injury any additional insured only when such or damage arising out of the "occurrence", offense, claim or "suit" is "occurrence"or offense. known to: b. Notice Of Claim (1) You or any additional insured that is If a claim is made or "suit" is brought an individual; against any insured, you or any additional (2) Any partner, if you or an additional insured must: insured is a partnership; (1) Immediately record the specifics of the (3) Any manager, if you or an additional claim or "suit" and the date received; insured is a limited liability company; and (4) Any "executive officer" or insurance (2) Notify us as soon as practicable. manager, if you or an additional You or any additional insured must see to insured is a corporation; it that we receive a written notice of the (5) Any trustee, if you or an additional claim or"suit"as soon as practicable. insured is a to i¢t•nr c. Assistance And Cooperation Of The Anyelecte\ / (6) ,R„rs Risk Insured or an add =3 r Revs di APPROVED BY: You and any other involved insured must: subdivision t ;' A.,. Actu do =UM Risk Management Specialist Form SS 00 08 04 05 / Page 15 of 24 Pol #72SBAAR7770 BUSINESS LIABILITY COVERAGE FORM This Paragraph f. applies separately to (3) We have issued this policy in reliance you and any additional insured. upon your representations. 3. Financial Responsibility Laws b. Unintentional Failure To Disclose a. When this policy is certified as proof of Hazards financial responsibility for the future under If unintentionally you should fail to disclose the provisions of any motor vehicle all hazards relating to the conduct of your financial responsibility law, the insurance business at the inception date of this provided by the policy for "bodily injury" Coverage Part, we shall not deny any liability and "property damage" liability will coverage under this Coverage Part comply with the provisions of the law to because of such failure. the extent of the coverage and limits of 7. Other Insurance insurance required by that law. If other valid and collectible insurance is b. With respect to "mobile equipment" to available for a loss we cover under this which this insurance applies, we will Coverage Part, our obligations are limited as provide any liability, uninsured motorists, follows: underinsured motorists, no-fault or other coverage required by any motor vehicle a. Primary Insurance law. We will provide the required limits for This insurance is primary except when b. those coverages. below applies. If other insurance is also 4. Legal Action Against Us primary, we will share with all that other No person or organization has a right under insurance by the method described in c. this Coverage Form: below. a. To join us as a party or otherwise bring us b. Excess Insurance into a "suit" asking for damages from an This insurance is excess over any of the insured;or other insurance, whether primary, excess, b. To sue us on this Coverage Form unless contingent or on any other basis: all of its terms have been fully complied (1) Your Work with. That is Fire, Extended Coverage, A person or organization may sue us to recover Builder's Risk, Installation Risk or on an agreed settlement or on a final judgment similar coverage for"your work"; against an insured; but we will not be liable for (2) Premises Rented To You damages that are not payable under the terms of That is fire, lightning or explosion this insurance or that are in excess of the applicable limit of insurance. An agreed insurance for premises rented to you settlement means a settlement and release of or temporarily occupied by you with liability signed by us, the insured and the permission of the owner; claimant or the claimant's legal representative. (3) Tenant Liability 5. Separation Of Insureds That is insurance purchased by you to Except with respect to the Limits of Insurance, cover your liability as a tenant for and any rights or duties specifically assigned "property damage" to premises rented in this policy to the first Named Insured, this to you or temporarily occupied by you insurance applies: with permission of the owner; a. As if each Named insured were the only (4) Aircraft,Auto Or Watercraft Named insured;and If the loss arises out of the maintenance or use of aircraft,"autos"or watercraft to b. Separately to each insured against whom the extent not subject to Exclusion g. of a claim is made or"suit" is brought. Section A.- Coverages. 6. Representations (5) Property Damage To Borrowed a. When You Accept This Policy Equipment Or Use Of Elevators By accepting this policy, you agree: If the loss arises out of "property (1) The statements in the Declarations damage" r —� �-' �� i r- are accurate and complete; the use of"' o Risk Management ,t nil� I a1tAp (2) Those statements are based upon subject to REVIEWED&APPROVED BY: representations you made to us; and Coverages °: ;' Afrfa Acevdlo Risk Management Specialist Page 16 of 24 Form SS 00 08 04 05 Pol #72SBAAR7770 BUSINESS LIABILITY COVERAGE FORM (6) When You Are Added As An When this insurance is excess over other Additional Insured To Other insurance, we will pay only our share of Insurance the amount of the loss, if any, that That is other insurance available to exceeds the sum of: you covering liability for damages (1) The total amount that all such other arising out of the premises or insurance would pay for the loss in the operations, or products and completed absence of this insurance; and operations, for which you have been (2) The total of all deductible and self- added as an additional insured by that insured amounts under all that other insurance;or insurance. (7) When You Add Others As An We will share the remaining loss, if any,with Additional Insured To This any other insurance that is not described in Insurance this Excess Insurance provision and was not That is other insurance available to an bought specifically to apply in excess of the additional insured. Limits of Insurance shown in the However, the following provisions Declarations of this Coverage Part. apply to other insurance available to c. Method Of Sharing any person or organization who is an If all the other insurance permits additional insured under this Coverage contribution by equal shares, we will follow Part: this method also. Under this approach, (a) Primary Insurance When each insurer contributes equal amounts Required By Contract until it has paid its applicable limit of This insurance is primary if you insurance or none of the loss remains, have agreed in a written contract, whichever comes first. written agreement or permit that If any of the other insurance does not permit this insurance he primary. If other contribution by equal shares, we will insurance is also primary, we will contribute by limits. Under this method,each share with all that other insurance insurer's share is based on the ratio of its by the method described in c. applicable limit of insurance to the total below. applicable limits of insurance of all insurers. (b) Primary And Non-Contributory 8. Transfer Of Rights Of Recovery Against To Other Insurance When Others To Us Required By Contract a. Transfer Of Rights Of Recovery If you have agreed in a written If the insured has rights to recover all or contract, written agreement or part of any payment, including permit that this insurance is Supplementary Payments, we have made primary and non-contributory with under this Coverage Part, those rights are the additional insured's own transferred to us. The insured must do insurance, this insurance is nothing after loss to impair there. At our primary and we wilt not seek request, the insured will bring "suit" or contribution from that other transfer those rights to us and help us insurance. enforce them. This condition does not Paragraphs(a) and (b) do riot apply to apply to Medical Expenses Coverage. other insurance to which the additional b. Waiver Of Rights Of Recovery (Waiver insured has been added as an Of Subrogation) additional insured. WhenIf the insured has waived any rights of this insurance is excess, we will recovery against any person or have no duty under this Coverage Part to organization for all or part of any payment, defend the insured against any"suit" if any including Supplementary Payments, we other insurer has a duty to defend the have made under this Coverage Part, we insured against that "suit". If no other that rirtht nrrnrirlemrl them inc,irem:l insurer defends, we will undertake to do alsowaive / waived theirr so, but we will be entitled to the insured's �^ =T RiskMmtagenentDivision rights against all those other insurers. such person o REvi &APPRov®8r agreement or A Auvedn prior to the inju ice; Risk Management Specialist Form SS 00 08 04 05 Page 17 of 24 Pol #72SBAAR7770 BUSINESS LIABILITY COVERAGE FORM F. OPTIONAL ADDITIONAL INSURED 3. Additional Insured -Grantor Of Franchise COVERAGES WHO IS AN INSURED under Section C. is If listed or shown as applicable in the Declarations, amended to include as an additional insured one or more of the following Optional Additional the person(s) or organization(s) shown in the Insured Coverages also apply. When any of these Declarations as an Additional Insured Optional Additional Insured Coverages apply, Grantor Of Franchise, but only with respect to Paragraph 6. (Additional Insureds When Required their liability as grantor of franchise to you. by Written Contract, Written Agreement or Permit) 4. Additional Insured - Lessor Of Leased of Section C., Who Is An Insured, does not apply Equipment to the person or organization shown in the a. WHO IS AN INSURED under Section C. is Declarations. These coverages are subject to the amended to include as an additional terms and conditions applicable to Business insured the person(s) or organization(s) Liability Coverage in this policy, except as shown in the Declarations as an Additional provided below: Insured — Lessor of Leased Equipment, 1. Additional Insured - Designated Person Or but only with respect to liability for "bodily Organization injury", "property damage" or "personal WHO IS AN INSURED under Section C. is and advertising injury" caused, in whole or amended to include as an additional insured in part, by your maintenance, operation or the person(s) or organization(s) shown in the use of equipment leased to you by such Declarations, but only with respect to liability person(s)or organization(s). for "bodily injury", "property damage" or b. With respect to the insurance afforded to "personal and advertising injury" caused, in these additional insureds, this insurance whole or in part, by your acts or omissions or does not apply to any "occurrence" which the acts or omissions of those acting on your takes place after you cease to lease that behalf: equipment. a. In the performance of your ongoing 5. Additional Insured - Owners Or Other operations:or Interests From Whom Land Has Been b. In connection with your premises owned Leased by or rented to you. a. WHO IS AN INSURED under Section C. is 2. Additional Insured - Managers Or Lessors amended to include as an additional Of Premises insured the person(s) or organization(s) shown in the Declarations as an Additional a. WHO IS AN INSURED under Section C. is Insured—Owners Or Other Interests From amended to include as an additional insured Whom Land Has Been Leased, but only the person(s)or organization(s)shown in the with respect to liability arising out of the Declarations as an Additional Insured - ownership, maintenance or use of that part Designated Person Or Organization;but only of the land leased to you and shown in the with respect to liability arising out of the Declarations. ownership,maintenance or use of that part of the premises leased to you and shown in the b. With respect to the insurance afforded to Declarations. these additional insureds, the following additional exclusions apply: b. With respect to the insurance afforded to these additional insureds, the following This insurance does not apply to: additional exclusions apply: (1) Any "occurrence" that takes place This insurance does not apply to: after you cease to lease that land;or (1) Any "occurrence" which takes place (2) Structural alterations, new after you cease to be a tenant in that construction or demolition operations premises; or performed by or on behalf of such person or organization. (2) Structural alterations, new construction or demolition operations 6. Additional Insured - State Or Political performed by or on behalf of such Subdivision—Permits person or organization. a. WHO IS AN INS ^" amended to Risk MimagementDivision insured the s1 REwEr)&APPROVED BY: shown in the C i] A'", 4'4 o ?®'; Risk Management Specialist Page 18 of 24 / Form SS 00 08 04 05 Pol #72SBAAR7770 BUSINESS LIABILITY COVERAGE FORM Insured — State Or Political Subdivision - (e) Any failure to make such Permits, but only with respect to inspections, adjustments, tests or operations performed by you or an your servicing as the vendor has agreed behalf for which the state or political to make or normally undertakes to subdivision has issued a permit. make in the usual course of b. With respect to the insurance afforded to business, in connection with the these additional insureds, the following distribution or sale of the products; additional exclusions apply: (f) Demonstration, installation, This insurance does not apply to: servicing or repair operations, except such operations performed (1) "Bodily injury", "property damage" or at the vendor's premises in "personal and advertising injury" connection with the sale of the arising out of operations performed for product; the state or municipality;or (g) Products which, after distribution (2) "Bodily injury" or "property damage" or sale by you, have been labeled included in the "product-completed or relabeled or used as a operations"hazard. container, part or ingredient of any 7. Additional Insured—Vendors other thing or substance by or for a. WHO IS AN INSURED under Section C.is the vendor;or amended to include as an additional (h) "Bodily injury" or "property insured the person(s) or organization(s) damage" arising out of the sole (referred to below as vendor)shown in the negligence of the vendor for its Declarations as an Additional Insured - own acts or omissions or those of Vendor, but only with respect to "bodily its employees or anyone else injury" or"property damage" arising out of acting on its behalf. However, this "your products" which are distributed or exclusion does not apply to: sold in the regular course of the vendor's (i) The exceptions contained in business and only if this Coverage Part Subparagraphs(d)or(f);or provides coverage for "bodily injury" or "property damage" included within the (ii) Such inspections, "products-completed operations hazard". adjustments, tests or servicing as the vendor has agreed to b. The insurance afforded to the vendor is make or normally undertakes subject to the following additional exclusions: to make in the usual course of (1) This insurance does not apply to: business, in connection with (a) "Bodily injury" or "property the distribution or sale of the damage" for which the vendor is products. obligated to pay damages by (2) This insurance does not apply to any reason of the assumption of insured person or organization from liability in a contract or agreement. whom you have acquired such This exclusion does not apply to products, or any ingredient, part or liability for damages that the container, entering into, vendor would have in the absence accompanying or containing such of the contract or agreement; products. (b) Any express warranty 8. Additional Insured—Controlling Interest unauthorized by you; WHO IS AN INSURED under Section C. Is (c) Any physical or chemical change amended to include as art additional insured in the product made intentionally the person(s) or organization(s) shown in the by the vendor; Declarations as an Additional Insured — (d) Repackaging, unless unpacked Controlling Interest, but only with respect to solely for the purpose of inspection, their liability arising out of: demonstration, testing, or the a. Their financial control of you;or substitution of parts under b. Premises the\ / instructions from the manufacturer, while you leas �. Risk Ma„agetnentDivision and then repackaged in the original ' REVIEWED&APPROVED By: container; _ Risk Management Specialist Form SS 00 08 04 05 r-aye .is or L4 �' Pol # 72SBAAR7770 BUSINESS LIABILITY COVERAGE FORM This insurance does not apply to structural The limits of insurance that apply to additional alterations, new construction and demolition insureds are described in Section D. - Limits Of operations performed by or for that person or Insurance. organization. How this insurance applies when other insurance 9. Additional Insured - Owners, Lessees Or is available to an additional insured is described in Contractors - Scheduled Person Or the Other Insurance Condition in Section E. - Organization Liability And Medical Expenses General a. WHO IS AN INSURED under Section C. is Conditions. amended to include as an additional G. LIABILITY AND MEDICAL EXPENSES insured the person(s) or organization(s) DEFINITIONS shown in the Declarations as an Additional Insured - Owner, Lessees Or Contractors, 1. "Advertisement" means the widespread public but only with respect to liability for "bodily dissemination of information or images that injury", "property damage" or "personal has the purpose of inducing the sale of goods, and advertising injury" caused, in whole or products or services through: in part, by your acts or omissions or the a. (1) Radio; acts or omissions of those acting on your (2) Television; behalf: (3) Billboard; (1) In the performance of your ongoing (4) Magazine: operations for the additional insured(s); or (5) Newspaper; (2) In connection with "your work" b. The Internet, but only that part of a web performed for that additional insured site that is about goods, products or and included within the "products- services for the purposes of inducing the completed operations hazard", but sale of goods, products or services;or only if this Coverage Part provides c. Any other publication that is given coverage for "bodily injury" or widespread public distribution_ "property damage" included within the However, "advertisement"does not include: "products-completed operations hazard". a. The design, printed material, information or images contained in, on or upon the b. With respect to the insurance afforded to packaging or labeling of any goods or these additional insureds, this insurance products;or does riot apply to "bodily injury", "property damage" or "personal an advertising b. An interactive conversation between or injury" arising out of the rendering of, or among persons through a computer network. the failure to render, any professional 2. "Advertising idea" means any idea for art architectural, engineering or surveying "advertisement". services, including: 3. "Asbestos hazard" means an exposure or (1) The preparing, approving, or failure to threat of exposure to the actual or alleged prepare or approve, maps, shop properties of asbestos and includes the mere drawings, opinions, reports, surveys, presence of asbestos in any form. field orders, change orders, designs or 4. "Auto" means a land motor vehicle, trailer or drawings and specifications; or semi-trailer designed for travel on public (2) Supervisory, inspection, architectural roads, including any attached machinery or or engineering activities. equipment. But "auto" does not include 10. Additional Insured - Co-Owner Of Insured "mobile equipment". Premises S. "Bodily injury" means physical: WHO IS AN INSURED under Section C. is a. Injury; amended to include as an additional insured b. Sickness:or the person(s) or Organization(s) shown in the c. Disease Declarations as an Additional Insured - Co- Owner Of Insured Premises, but only with sustained by a pear' ar,rt if sr, inrs r,iit of tl,. respect to their liability as co-owner of the above, mental ang\ Risk Managemertni> / premises shown in the Declarations. 6. "Coverage territory °°: REvioxso&APPROVED BY: ®' Risk Management Specialist Page 20 of 24 / Form SS 00 00 04 05 Pol #BA-0N470270-23-42-G COMMERCIAL AUTO THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. AUTO COVERAGE PLUS ENDORSEMENT This endorsement modifies insurance provided under the following: BUSINESS AUTO COVERAGE FORM GENERAL DESCRIPTION OF COVERAGE - This endorsement broadens coverage. However, coverage for any injury, damage or medical expenses described in any of the provisions of this endorsement may be excluded or limited by another endorsement to the Coverage Part, and these coverage broadening provisions do not apply to the extent that coverage is excluded or limited by such an endorsement. The following listing is a general cover- age description only. Limitations and exclusions may apply to these coverages. Read all the provisions of this en- dorsement and the rest of your policy carefully to determine rights, duties, and what is and is not covered. A. BLANKET ADDITIONAL INSURED H. AUDIO, VISUAL AND DATA ELECTRONIC B. EMPLOYEE HIRED AUTO EQUIPMENT-INCREASED LIMIT C. EMPLOYEES AS INSURED I. WAIVER OF DEDUCTIBLE-GLASS D. SUPPLEMENTARY PAYMENTS - INCREASED J. PERSONAL PROPERTY LIMITS K. AIRBAGS E. TRAILERS-INCREASED LOAD CAPACITY L. AUTO LOAN LEASE GAP F. HIRED AUTO PHYSICAL DAMAGE M. BLANKET WAIVER OF SUBROGATION G. PHYSICAL DAMAGE - TRANSPORTATION EXPENSES-INCREASED LIMIT A. BLANKET ADDITIONAL INSURED performing duties related to the conduct of The following is added to Paragraph A.1., Who Is your business. An Insured, of SECTION II -COVERED AUTOS 2. The following replaces Paragraph b. in B.5., LIABILITY COVERAGE: Other Insurance, of SECTION IV - BUSI- Any person or organization who is required under NESS AUTO CONDITIONS: a written contract or agreement between you and b. For Hired Auto Physical Damage Cover- that person or organization, that is signed and age. the following are deemed to be cov- executed by you before the "bodily injury" or ered "autos"you own: "property damage" occurs and that is in effect during the policy period, to be named as an addi (1) Any covered "auto" you lease, hire, tional insured is an "insured" for Covered Autos rent or borrow; and Liability Coverage, but only for damages to which (2) Any covered "auto" hired or rented by this insurance applies and only to the extent that your "employee" under a contract in person or organization qualifies as an "insured" an "employee's" name, with your under the Who Is An Insured provision contained permission, while performing duties in Section II. related to the conduct of your busi- B. EMPLOYEE HIRED AUTO Hess. 1. The following is added to Paragraph A.1., However, any"auto" that is leased, hired, Who Is An Insured, of SECTION II - COV- rented or borrowed with a driver is not a covered "auto". ERED AUTOS LIABILITY COVERAGE: An "employee" of yours is an "insured" while C EMPLOYEES AS INSURED operating a covered "auto" hired or rented The following is added to Paragraph A.1., Who Is under a contract or agreement in an "ern- An Insured, of SECTION II-COVERED AUTOS ployee's" name, with your permission, while LIABILITY COVERAGE: ` l Risk MansgeneraDivision REVIEWED&APPROVED 8V: °j 144 Acewala CA T4 20 02 15 t 2015 The Travelers Indemnity Company.All rights reserved. ' Risk Management Specialist Includes copyrighted material of Insurance Services Office,Inc.with its permission ��� Pol #BA-0N470270-23-42-G COMMERCIAL AUTO Any "employee" of yours is an "insured" while us- (2) An adjustment for depreciation and physical ing a covered"auto"you don't own, hire or borrow condition will be made in determining actual in your business or your personal affairs. cash value in the event of a total"loss". D. SUPPLEMENTARY PAYMENTS — INCREASED (3) If a repair or replacement results in better LIMITS than like kind or quality. we will not pay for the 1. The following replaces Paragraph A.Z.a.(2) of amount of betterment. SECTION II—COVERED AUTOS LIABILITY (4) A deductible equal to the highest Physical COVERAGE: Damage deductible applicable to any owned (2) Up to $3,000 for cost of bail bonds (in- covered"auto". cluding bonds for related traffic law viola- (5) This Coverage Extension does not apply to: tions) required because of an "accident" (a) Any "auto" that is hired, rented or bor- we cover. We do not have to furnish rowed with a driver: or these bonds. bar- 2. The followingreplaces Paragraph A.2.a,(4) of (b) Any "auto" that is hired, rented or p- rowed from your"employee". SECTION II —COVERED AUTOS LIABILITY G. PHYSICAL DAMAGE — TRANSPORTATION COVERAGE: EXPENSES—INCREASED LIMIT (4) All reasonable expenses incurred by the The following replaces the first sentence in Para- "insured" at our request, including actual graph A.4.a., Transportation Expenses, of loss of earnings up to 5500 a day be- SECTION III — PHYSICAL DAMAGE COVER- cause of time off from work. AGE: E. TRAILERS—INCREASED LOAD CAPACITY We will pay up to $50 per day to a maximum of The following replaces Paragraph C.1. of SEC- $1,500 for temporary transportation expense in- TION I—COVERED AUTOS: curred by you because of the total theft of a cov- 1. "Trailers" with a load capacity of 3,000 ered "auto" of the private passenger type. pounds or less designed primarily for travel H. AUDIO, VISUAL AND DATA ELECTRONIC on public roads. EQUIPMENT—INCREASED LIMIT F. HIRED AUTO PHYSICAL DAMAGE Paragraph C.1.b. of SECTION III — PHYSICAL The following is added to Paragraph A.4., Cover- DAMAGE COVERAGE is deleted.. age Extensions, of SECTION III — PHYSICAL I. WAIVER OF DEDUCTIBLE—GLASS DAMAGE COVERAGE: The following is added to Paragraph D„ Deducti- Hired Auto Physical Damage Coverage bie, of SECTION III — PHYSICAL DAMAGE If hired "autos" are covered "autos" for Covered COVERAGE: Autos Liability Coverage but not covered "autos" No deductible for a covered "auto" will apply to for Physical Damage Coverage, and this policy glass damage if the glass is repaired rather than also provides Physical Damage Coverage for an replaced. owned "auto", then the Physical Damage Cover- J. PERSONAL PROPERTY age is extended to "autos" that you hire, rent or The following is added to Paragraph A.4., Cover- borrow subject to the following: age Extensions, of SECTION III — PHYSICAL (1) The most we will pay for "loss" to any one DAMAGE COVERAGE: "auto" that you hire, rent or borrow is the Personal Property Coverage lesser of: we will pay up to 5400 for "loss" to wearing ap- (a) $50,000: parel and other personal property which is: (b) The actual cash value of the damaged or (1) Owned by an"insured": and stolen property as of the time of the (2) In or on your covered "auto". "loss"; or This coverage only applies in the event of a total (c) The cost of repairing or replacing the theft of your covered"auto". damaged or stolen property with other No deductibles apply to Personal Property cover- property of like kind and quality. age }Y... ..... Risk Management Division ç '7 REVIEWED&APPROVED BY: .7 ;i AcW4 Page 2 of 3 4.,2015 The Travelers Indemnity Company.All rights reserved. Risk Management Specialist Includes copyrighted material of insurance Services Office,inc.with its permission. �-�-� Rol #BA-0N470270-23-42-G COMMERCIAL AUTO K. AIRBAGS (2) Any: The following is added to Paragraph B.3., Exclu- (a) Overdue lease or loan payments at the sions, of SECTION III — PHYSICAL DAMAGE time of the"loss"; COVERAGE: (b) Financial penalties imposed under a Exclusion 3.a. does not apply to "loss" to one or lease for excessive use, abnormal wear more airbags in a covered "auto"you own that in- and tear or high mileage; flate due to a cause other than a cause of "loss" set forth in Paragraphs A.1.b. and A.1.c., but (c) Security deposits not returned by the les- only: sor; a. If that "auto" is a covered "auto" for Compre- (d) Costs for extended warranties. Credit Life hensive Coverage under this policy; Insurance, Health, Accident or Disability b. The airbags are not covered under any war- Insurance purchased with the loan or rarity; and lease: and c. The airbags were not intentionally inflated. (e) Carry-over balances from previous loans or leases. We will pay up to a maximum of $1.000 for any one"loss". M. BLANKET WAIVER OF SUBROGATION L. AUTO LOAN LEASE GAP The following replaces Paragraph A.5.. Transfer The following is added to Paragraph A.4., Cover- Of Rights Of Recovery Against Others To Us, age Extensions, of SECTION III — PHYSICAL of SECTION IV — BUSINESS AUTO CONDI- DAMAGE COVERAGE: TlONS: Auto Loan Lease Gap Coverage for Private 5 Transfer Of Rights Of Recovery Against Passenger Type Vehicles Others To Us In the event of a total "loss"to a covered "auto" of We waive any right of recovery we may have the private passenger type shown in the Schedule against any person or organization to the ex or Declarations for which Physical Damage Cov- erage is provided. we wilt pay any unpaid amount cuted prior to any "accident" or "loss", pro- due on the lease or loan for such covered "auto" vided that the"accident" or"loss"arises out of less the following: the operations contemplated by such con- (1) The amount paid under the Physical Damage tract. The waiver applies only to the person or Coverage Section of the policy for that "auto"; organization designated in such contract. and ��E Risk MarogenuentDivision � REVIEWED&APPROVED BY:'1�iL11:1 L' Al Acavoto CA T4 20 02 15 2015 The Travelers Indemnity Company All rights reserved. ® Risk Management specialist Includes copyrighted material of Insurance Services Office.Inc.with its permission. / Pol #NA-0N470270-23-42-G COMMERCIAL AUTO THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. BLANKET ADDITIONAL INSURED - PRIMARY AND NON-CONTRIBUTORY WITH OTHER INSURANCE This endorsement modifies insurance provided under the following: BUSINESS AUTO COVERAGE FORM PROVISIONS 2. The following is added to Paragraph B.5., Other 1. The following is added to Paragraph A.1.c., Who Insurance of SECTION IV — BUSINESS AUTO Is An Insured, of SECTION II — COVERED CONDITIONS: AUTOS LIABILITY COVERAGE: Regardless of the provisions of paragraph a. and This includes any person or organization who you paragraph d. of this part 5. Other Insurance, this are required under a written contract or insurance is primary to and non-contributory with agreement between you and that person or applicable other insurance under which an organization, that is signed by you before the additional insured person or organization is the "bodily injury" or "property damage" occurs and first named insured when the written contract or that is in effect during the policy period, to name agreement between you and that person or as an additional insured for Covered Autos organization, that is signed by you before the Liability Coverage, but only for damages to which "bodily injury" or "property damage" occurs and this insurance applies and only to the extent of that is in effect during the policy period, requires that person's or organization's liability for the this insurance to be primary and non-contributory. conduct of another"insured". \ / Risk MansgementDivision ` REVIEWED&APPRCAI®BY CA T4 74 02 16 ©2016 The Travelers Indemnity Company.All rights reserved. - Risk Management Specialist Includes copyrighted material of Insurance Services Office. Inc.with its perrnissioi/ O THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT - CALIFORNIA Policy Number: 72 WEC 108041 Endorsement Number: Effective Date: 01/01/24 Effective hour is the same as stated on the Information Page of the policy. Named Insured and Address: INTERPRETERS UNLIMITED, INC. 8943 CALLIANDRA RD SAN DIEGO CA 92126 We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.) You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the work described in the Schedule. The additional premium for this endorsement shall be 2 % of the California workers'compensation premium otherwise due on such remuneration. SCHEDULE Person or Organization Job Description Any person or organization for whom you are required by written contract or agreement to obtain this waiver of rights from us / RiskManagement Division Countersigned by REVIEWED&APPROVED BY: ®, A+ c Acevedo '--- r Risk Management Specialist Form WC 04 03 06 (1) Printed in U.S.A. / Process Date: 11/20/23 Policy Expiration Date: 01/01/25 EBUF!)NN0EE0ZZZZ* DFSUJGJDBUF!PG!MJBCJMJUZ!JOTVSBODF 2305035 UIJT!DFSUJGJDBUF!JT!JTTVFE!BT!B!NBUUFS!PG!JOGPSNBUJPO!POMZ!BOE!DPOGFST!OP!SJHIUT!VQPO!UIF!DFSUJGJDBUF!IPMEFS/!UIJT DFSUJGJDBUF!EPFT!OPU!BGGJSNBUJWFMZ!PS!OFHBUJWFMZ!BNFOE-!FYUFOE!PS!BMUFS!UIF!DPWFSBHF!BGGPSEFE!CZ!UIF!QPMJDJFT CFMPX/!!UIJT!DFSUJGJDBUF!PG!JOTVSBODF!EPFT!OPU!DPOTUJUVUF!B!DPOUSBDU!CFUXFFO!UIF!JTTVJOH!JOTVSFS)T*-!BVUIPSJ\[FE SFQSFTFOUBUJWF!PS!QSPEVDFS-!BOE!UIF!DFSUJGJDBUF!IPMEFS/ JNQPSUBOU;!!Jg!uif!dfsujgjdbuf!ipmefs!jt!bo!BEEJUJPOBM!JOTVSFE-!uif!qpmjdz)jft*!nvtu!ibwf!BEEJUJPOBM!JOTVSFE!qspwjtjpot!ps!cf!foepstfe/ Jg!TVCSPHBUJPO!JT!XBJWFE-!tvckfdu!up!uif!ufsnt!boe!dpoejujpot!pg!uif!qpmjdz-!dfsubjo!qpmjdjft!nbz!sfrvjsf!bo!foepstfnfou/!!B!tubufnfou!po uijt!dfsujgjdbuf!epft!opu!dpogfs!sjhiut!up!uif!dfsujgjdbuf!ipmefs!jo!mjfv!pg!tvdi!foepstfnfou)t*/ DPOUBDU QSPEVDFS Ubnnz!!Mbgbub OBNF; GBY QIPOF K/T/!Uvdlfs!Jotvsbodf!Tfswjdft72:.44:.52:872:.:49.4527 )B0D-!Op*; )B0D-!Op-!Fyu*; F.NBJM 6441!Dbsspmm!Dbozpo!Spbe!$221ubnnzAktuvdlfsjot/dpn BEESFTT; JOTVSFS)T*!BGGPSEJOH!DPWFSBHFOBJD!$ Tbo!EjfhpDB:3232Ibsugpse!Voefsxsjufst!Jotvsbodf!Dpnqboz!.!!!!!!!!!!!!!!!!B,!YW22111 JOTVSFS!B!; JOTVSFE Usbwfmfst!Dbtvbmuz!Jot!Dp!pg!Bnfsjdb!!!!!B,,!YW49453 JOTVSFS!C!; Joufsqsfufst!Vomjnjufe-!JodIbsugpse!Dbtvbmuz!Jotvsbodf!Dpnqboz!!!B,!YW3:535 JOTVSFS!D!; Nu/Wfsopo!Gjsf!Jotvsbodf!Dpnqboz JOTVSFS!E!; 9:54!Dbmmjboesb!SpbeTusbugpse!Jotvsbodf!Dpnqboz JOTVSFS!F!; Tbo!EjfhpDb:3237 JOTVSFS!G!; DPWFSBHFTDFSUJGJDBUF!OVNCFS;SFWJTJPO!OVNCFS; UIJT!JT!UP!DFSUJGZ!UIBU!UIF!QPMJDJFT!PG!JOTVSBODF!MJTUFE!CFMPX!IBWF!CFFO!JTTVFE!UP!UIF!JOTVSFE!OBNFE!BCPWF!GPS!UIF!QPMJDZ!QFSJPE JOEJDBUFE/!!OPUXJUITUBOEJOH!BOZ!SFRVJSFNFOU-!UFSN!PS!DPOEJUJPO!PG!BOZ!DPOUSBDU!PS!PUIFS!EPDVNFOU!XJUI!SFTQFDU!UP!XIJDI!UIJT DFSUJGJDBUF!NBZ!CF!JTTVFE!PS!NBZ!QFSUBJO-!UIF!JOTVSBODF!BGGPSEFE!CZ!UIF!QPMJDJFT!EFTDSJCFE!IFSFJO!JT!TVCKFDU!UP!BMM!UIF!UFSNT- FYDMVTJPOT!BOE!DPOEJUJPOT!PG!TVDI!QPMJDJFT/!MJNJUT!TIPXO!NBZ!IBWF!CFFO!SFEVDFE!CZ!QBJE!DMBJNT/ BEEMTVCS QPMJDZ!FGGQPMJDZ!FYQ JOTS UZQF!PG!JOTVSBODFMJNJUT QPMJDZ!OVNCFS MUS)NN0EE0ZZZZ*)NN0EE0ZZZZ* JOTEXWE Byy83TCBCI2EC8202036202037 DPNNFSDJBM!HFOFSBM!MJBCJMJUZ 2-111-111 FBDI!PDDVSSFODF% EBNBHF!UP!SFOUFE 411-111 DMBJNT.NBEFPDDVS% QSFNJTFT!)Fb!pddvssfodf* 6-111 NFE!FYQ!)Boz!pof!qfstpo*% 2-111-111 QFSTPOBM!'!BEW!JOKVSZ% 3-111-111 HFO(M!BHHSFHBUF!MJNJU!BQQMJFT!QFS;HFOFSBM!BHHSFHBUF% QSP. 3-111-111 QPMJDZMPDQSPEVDUT!.!DPNQ0PQ!BHH% KFDU % PUIFS; DPNCJOFE!TJOHMF!MJNJU C!yyCB.1O581381.35.53.H20240362024037 BVUPNPCJMF!MJBCJMJUZ% 2-111-111 )Fb!bddjefou* BOZ!BVUP CPEJMZ!JOKVSZ!)Qfs!qfstpo*% PXOFETDIFEVMFE CPEJMZ!JOKVSZ!)Qfs!bddjefou*% BVUPT!POMZBVUPT OPO.PXOFE IJSFEQSPQFSUZ!EBNBHF % )Qfs!bddjefou* BVUPT!POMZBVUPT!POMZ % B83TCBCI2EC8202036202037 VNCSFMMB!MJBC 6-111-111 FBDI!PDDVSSFODF% PDDVS FYDFTT!MJBC 6-111-111 DMBJNT.NBEFBHHSFHBUF% % EFESFUFOUJPO% QFSPUI. 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THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: Tammy Lafata HONE J.S.Tucker Insurance Services A/CC No Ext: 619-339-4197 FAX No: 619-938-3416 5330 Carroll Canyon Road#110 ADDRESS:E-MAIL tammy@jstuckerins.com Y INSURER(S)AFFORDING COVERAGE NAIC# San Diego CA 92121 INSURERA: Hartford Underwriters Insurance Company- 11000 INSURED INSURER B: Travelers Casualty Ins Co of America A++XV 38342 Interpreters Unlimited, Inc INSURERC: Hartford Casualty Insurance Company A+XV 29424 INSURERD: Mt.Vernon Fire Insurance Company 8943 Calliandra Road INSURERE: Stratford Insurance Company San Diego Ca 92126 INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SUBR POLICY EFF POLICY EXP LIMITS LTR INSD WVD POLICYNUMBER MM/DD MM/DD A X COMMERCIAL GENERAL LIABILITY X X 72SBABH1DB7 1/1/25 1/1/26 EACH OCCURRENCE $ 1,000,000 RENTED CLAIMS-MADE � OCCUR PREM SES AMAIEOE.occurrence) ccurrrence $ 300,000 MED EXP(Any one person) $ 5,000 PERSONAL&ADV INJURY $ 1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERALAGGREGATE $ 2,000,000 POLICY� PRO- POLICY ❑ LOC PRODUCTS-COMP/OPAGG $ 2,000,000 OTHER: $ B AUTOMOBILE LIABILITY X X BA-ON470270-24-42-G 1/13/25 1/13/26 COMBINED SINGLE LIMIT $ 1,000,000 Ea accident X ANY AUTO BODILY INJURY(Per person) $ OWNED SCHEDULED BODILY INJURY(Per accident) $ AUTOS ONLY AUTOS XHIRED NON-OWNED PROPERTY DAMAGE $ AUTOS ONLY /� AUTOS ONLY Per accident A X UMBRELLA LAB X OCCUR 72SBABH1DB7 1/1/25 1/1/26 EACH OCCURRENCE $ 5,000,000 EXCESS LAB CLAIMS-MADE AGGREGATE $ 5,000,000 DED RETENTION$ $ C WORKERS COMPENSATION x 72WEC108041 1/1/25 1/1/26 PER OTH- AND EMPLOYERS'LIABILITY Y/N X STATUTE ER ANYPROPRIETOR/PARTNER/EXECUTIVE E.L.EACH ACCIDENT $ 1,000,000 OFFICER/MEMBER EXCLUDED? FY] N/A (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $ 1,000,000 If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ 1,000,000 D Professional Liability/E&O PT2001159B 1/31/25 1/31/26 $3,000,000/agg each claim E Employment Practices/Sexual PDO9003685 9/18/24 9/18/25 $1,000,000 each claim Allegations DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES (ACORD 101,Additional Remarks Schedule,maybe attached if more space is required) 30 day notice of cancellation except 10 day for nonpayment of premium. Additional insured is(when required in written contract or agreement):City,its Council,its officers,employees and volunteers per attached general liability policy form SL0000 1018 including primary and non-contributory as well as waiver of subrogation in favor of same. Additional insured also applies in favor of same per attached automobile liability policy form CAT4020 0215 including primary and non-contributory as well as waiver of subrogation in favor of same. Workers compensation waiver of subrogation applies in favor of same per attached policy form WC00 0313. CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN City of Santa Ana ACCORDANCE WITH THE POLICY PROVISIONS. Risk Management Division AUTHORIZED REPRESENTATIVE 120 Civic Center Plaza Santa Ana CA 92701 I• — ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016103) The ACORD name and logo are registered marks of ACORD POLICY #72SBABHIDB7 THE HARTFORD coverages applicable to such claim or "suit". However, this paragraph does not apply to the Medical Expenses limit set forth in Paragraph 3. above. The Limits of Insurance of this Coverage Part apply separately to each consecutive annual period and to any remaining period of less than 12 months, starting with the beginning of the policy period shown in the Declarations, unless the policy period is extended after issuance for an additional period of less than 12 months. In that case, the additional period will be deemed part of the last preceding period for purposes of determining the Limits of Insurance. E. LIABILITY AND MEDICAL EXPENSES GENERAL CONDITIONS 1. Bankruptcy Bankruptcy or insolvency of the insured or of the insured's estate will not relieve us of our obligations under this Coverage Part. 2. Duties In The Event Of Occurrence, Offense, Claim Or Suit a. Notice Of Occurrence Or Offense You or any additional insured under this Coverage Part must see to it that we are notified as soon as practicable of an "occurrence" or an offense which may result in a claim. To the extent possible, notice should include: (1) How, when and where the "occurrence" or offense took place; (2) The names and addresses of any injured persons and witnesses; and (3) The nature and location of any injury or damage arising out of the "occurrence" or offense. b. Notice Of Claim If a claim is made or "suit" is brought against any insured, you or any additional insured under this Coverage Part must: (1) Immediately record the specifics of the claim or"suit" and the date received; and (2) Notify us as soon as practicable. You or any additional insured under this Coverage Part must see to it that we receive a written notice of the claim or"suit" as soon as practicable. c. Assistance And Cooperation Of The Insured You and any other involved insured must: (1) Immediately send us copies of any demands, notices, summonses or legal papers received in connection with the claim or"suit"; (2) Authorize us to obtain records and other information; (3) Cooperate with us in the investigation, settlement of the claim or defense against the "suit"; and (4) Assist us, upon our request, in the enforcement of any right against any person or organization that may be liable to the insured because of injury or damage to which this insurance may also apply. d. Obligations At The Insured's Own Cost No insured will, except at that insured's own cost, voluntarily make a payment, assume any obligation, or incur any expense, other than for first aid, without our consent. e. Additional Insured's Other Insurance If we cover a claim or "suit" under this Coverage Part that may also be covered by other insurance available to an additional insured under this Coverage Part, such additional insured must submit such claim or "suit"to the other insurer for defense and indemnity. However, this provision does not apply to the extent that you have agreed in a written contract, written agreement or permit that this insurance is primary and non-contributory with such additional insured's own insurance. f. Knowledge Of An Occurrence, Offense, Claim Or Suit Paragraphs a. and b. apply to you or to any additional insured under this Coverage Part only when such "occurrence", offense, claim or"suit" is known to: Form SL 00 00 10 18 Page 15 of 22 ©2018, The Hartford (May include copyrighted material of Insurance Services Office, Inc., with its permission) POLICY #72BABH1DB7 THE "' HARTFORD (1) You or any additional insured under this Coverage Part that is an individual; (2) Any partner, if you or an additional insured under this Coverage Part is a partnership; (3) Any manager, if you or an additional insured under this Coverage Part is a limited liability company; (4) Any "executive officer"or insurance manager, if you or an additional insured under this Coverage Part is a corporation; (5) Any trustee, if you or an additional insured under this Coverage Part is a trust; or (6) Any elected or appointed official, if you or an additional insured under this Coverage Part is a political subdivision or public entity. This Paragraph f. applies separately to you and any additional insured under this Coverage Part. 3. Legal action Against Us No person or organization has a right under this Coverage Part: a. To join us as a party or otherwise bring us into a "suit" asking for damages from an insured; or b. To sue us on this Coverage Part unless all of its terms have been fully complied with. A person or organization may sue us to recover on an agreed settlement or on a final judgment against an insured; but we will not be liable for damages that are not payable under the terms of this insurance or that are in excess of the applicable limit of insurance. An agreed settlement means a settlement and release of liability signed by us, the insured and the claimant or the claimant's legal representative. 4. Separation Of Insureds Except with respect to the Limits of Insurance, and any rights or duties specifically assigned in this Policy to the first Named Insured,this insurance applies: a. As if each Named Insured were the only Named Insured; and b. Separately to each insured against whom a claim is made or"suit" is brought. 5. Representations a. When You Accept This Policy By accepting this Policy, you agree: (1) The statements in the Declarations are accurate and complete; (2) Those statements are based upon representations you made to us; and (3) We have issued this Policy in reliance upon your representations. b. Unintentional Failure To Disclose Hazards If unintentionally you should fail to disclose all hazards relating to the conduct of your business at the inception date of this Coverage Part, we shall not deny any coverage under this Coverage Part because of such failure. 6. Other Insurance If other valid and collectible insurance is available for a loss we cover under this Coverage Part, our obligations are limited as follows: a. Primary Insurance This insurance is primary except when b. below applies. If other insurance is also primary, we will share with all that other insurance by the method described in c. below. b. Excess Insurance This insurance is excess over any of the other insurance, whether primary, excess, contingent or on any other basis: (1) Your Work That is Fire, Extended Coverage, Builder's Risk, Installation Risk, Owner Controlled Insurance Program or OCIP, Contractor Controlled Insurance Program or CCIP, Wrap Up Insurance or similar coverage for "your work"; Form SL 00 00 10 18 Page 16 of 22 ©2018, The Hartford (May include copyrighted material of Insurance Services Office, Inc., with its permission) POLICY #72SBABHIDB7 THE HARTFORD (2) Premises Rented To You That is fire, lightning or explosion insurance for premises rented to you or temporarily occupied by you with permission of the owner; (3) Tenant Liability That is insurance purchased by you to cover your liability as a tenant for "property damage" to premises rented to you or temporarily occupied by you with permission of the owner; (4) Aircraft,Auto Or Watercraft If the loss arises out of the maintenance or use of aircraft, "autos" or watercraft to the extent not subject to Exclusion g. of Section B. Exclusions. (5) Property Damage To Borrowed Equipment Or Use Of Elevators If the loss arises out of"property damage"to borrowed equipment or the use of elevators to the extent not subject to Exclusion k. of Section B. Exclusions. (6) When You Are Added As An Additional Insured To Other Insurance That is other insurance available to you covering liability for damages arising out of the premises or operations, or products and completed operations, for which you have been added as an additional insured by that insurance; or (7) When You Add Others As An Additional Insured To This Insurance That is other insurance available to an additional insured. However, the following provisions apply to other insurance available to any person or organization who is an additional insured under this Coverage Part: (a) Primary Insurance When Required By Contract This insurance is primary if you have agreed in a written contract, written agreement or permit that this insurance be primary. If other insurance is also primary, we will share with all that other insurance by the method described in c. below. (b) Primary And Non-Contributory To Other Insurance When Required By Contract If you have agreed in a written contract, written agreement or permit that this insurance is primary and non-contributory with the additional insured's own insurance, this insurance is primary and we will not seek contribution from that other insurance. Paragraphs (a) and (b)do not apply to other insurance to which the additional insured has been added as an additional insured. When this insurance is excess, we will have no duty under this Coverage Part to defend the insured against any "suit" if any other insurer has a duty to defend the insured against that "suit". If no other insurer defends, we will undertake to do so, but we will be entitled to the insured's rights against all those other insurers. When this insurance is excess over other insurance, we will pay only our share of the amount of the loss, if any, that exceeds the sum of: (1) The total amount that all such other insurance would pay for the loss in the absence of this insurance; and (2) The total of all deductible and self-insured amounts under all that other insurance. We will share the remaining loss, if any, with any other insurance that is not described in this Excess Insurance provision and was not bought specifically to apply in excess of the Limits of Insurance shown in the Declarations of this Coverage Part. c. Method Of Sharing If all the other insurance permits contribution by equal shares, we will follow this method also. Under this approach, each insurer contributes equal amounts until it has paid its applicable limit of insurance or none of the loss remains, whichever comes first. Form SL 00 00 10 18 Page 17 of 22 ©2018, The Hartford (May include copyrighted material of Insurance Services Office, Inc., with its permission) POLICY #72SBABHIDB7 THE HARTFORD If any of the other insurance does not permit contribution by equal shares, we will contribute by limits. Under this method, each insurer's share is based on the ratio of its applicable limit of insurance to the total applicable limits of insurance of all insurers. 7. Transfer Of Rights Of Recovery Against Others To Us a. Transfer Of Rights Of Recovery If the insured has rights to recover all or part of any payment, including Supplementary Payments, we have made under this Coverage Part, those rights are transferred to us. The insured must do nothing after loss to impair them. At our request, the insured will bring "suit" or transfer those rights to us and help us enforce them. This condition does not apply to Medical Expenses Coverage. b. Waiver Of Rights Of Recovery (Waiver Of Subrogation) If the insured has waived any rights of recovery against any person or organization for all or part of any payment, including Supplementary Payments, we have made under this Coverage Part, we also waive that right, provided the insured waived their rights of recovery against such person or organization in a contract, agreement or permit that was executed prior to the injury or damage. F. LIABILITY AND MEDICAL EXPENSES DEFINITIONS 1. "Advertisement" means a notice that is broadcast or published to the general public or specific market segments about your goods, products or services for the purpose of attracting customers or supporters. For the purpose of this definition: a. Notices that are published include material placed on the Internet or on similar electronic means of communication; and b. Regarding web sites, only that part of a web site that is about your goods, products or services for the purpose of attracting customers or supporters is considered an advertisement. 2. "Advertising idea" means any idea for an "advertisement". 3. "Asbestos hazard" means an exposure or threat of exposure to the actual or alleged properties of asbestos and includes the mere presence of asbestos in any form. 4. "Auto" means: a. A land motor vehicle, trailer or semi-trailer designed for travel on public roads, including any attached machinery or equipment; or b. Any other land vehicle that is subject to a compulsory or financial responsibility law or other motor vehicle insurance or motor vehicle registration law where it is licensed or principally garaged. However, "auto" does not include "mobile equipment". 5. "Bodily injury" means physical: a. Injury; b. Sickness; or c. Disease sustained by a person and, if arising out of the above, mental anguish or death at any time. 6. "Coverage territory" means: a. The United States of America (including its territories and possessions), Puerto Rico and Canada; b. International waters or airspace, but only if the injury or damage occurs in the course of travel or transportation between any places included in a. above; c. All other parts of the world if the injury or damage arises out of: (1) Goods or products made or sold by you in the territory described in a. above; (2) The activities of a person whose home is in the territory described in a. above, but is away for a short time on your business; or Form SL 00 00 10 18 Page 18 of 22 ©2018, The Hartford (May include copyrighted material of Insurance Services Office, Inc., with its permission) POLICY #BA-ON470270-24-42-G COMMERCIAL AUTO THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. AUTO COVERAGE PLUS ENDORSEMENT This endorsement modifies insurance provided under the following: BUSINESS AUTO COVERAGE FORM GENERAL DESCRIPTION OF COVERAGE —This endorsement broadens coverage. However, coverage for any injury, damage or medical expenses described in any of the provisions of this endorsement may be excluded or limited by another endorsement to the Coverage Part, and these coverage broadening provisions do not apply to the extent that coverage is excluded or limited by such an endorsement. The following listing is a general cover- age description only. Limitations and exclusions may apply to these coverages. Read all the provisions of this en- dorsement and the rest of your policy carefully to determine rights, duties, and what is and is not covered. A. BLANKET ADDITIONAL INSURED H. AUDIO, VISUAL AND DATA ELECTRONIC B. EMPLOYEE HIRED AUTO EQUIPMENT—INCREASED LIMIT C. EMPLOYEES AS INSURED I. WAIVER OF DEDUCTIBLE—GLASS D. SUPPLEMENTARY PAYMENTS — INCREASED J. PERSONAL PROPERTY LIMITS K. AIRBAGS E. TRAILERS—INCREASED LOAD CAPACITY L. AUTO LOAN LEASE GAP F. HIRED AUTO PHYSICAL DAMAGE M. BLANKET WAIVER OF SUBROGATION G. PHYSICAL DAMAGE — TRANSPORTATION EXPENSES—INCREASED LIMIT A. BLANKET ADDITIONAL INSURED performing duties related to the conduct of The following is added to Paragraph A.1., Who Is your business. An Insured, of SECTION II —COVERED AUTOS 2. The following replaces Paragraph b. in B.S., LIABILITY COVERAGE: Other Insurance, of SECTION IV — BUSI- Any person or organization who is required under NESS AUTO CONDITIONS: a written contract or agreement between you and b. For Hired Auto Physical Damage Cover- that person or organization, that is signed and age, the following are deemed to be cov- executed by you before the "bodily injury" or ered "autos"you own: "property damage" occurs and that is in effect during the policy period, to be named as an addi- (1) Any covered "auto" you lease, hire, tional insured is an "insured" for Covered Autos rent or borrow; and Liability Coverage, but only for damages to which (2) Any covered "auto" hired or rented by this insurance applies and only to the extent that your "employee" under a contract in person or organization qualifies as an "insured" an "employee's" name, with your under the Who Is An Insured provision contained permission, while performing duties in Section 11. related to the conduct of your busi- B. EMPLOYEE HIRED AUTO nags_ 1. The following is added to Paragraph A.1., However, any"auto" that is leased, hired, Who Is An Insured, of SECTION II — COV- rented or borrowed with a driver is not a covered "auto". ERED AUTOS LIABILITY COVERAGE: An "employee" of yours is an "insured" while C_ EMPLOYEES AS INSURED operating a covered "auto" hired or rented The following is added to Paragraph A.1., Who Is under a contract or agreement in an "em- An Insured, of SECTION 11 —COVERED AUTOS ployee's" name, with your permission, while LIABILITY COVERAGE: CA T4 20 02 15 02015 The Travelers Indemnity Company.All rights reserved. Page 1 of 3 Includes copyrighted material of Insurance Services Office,Inc.with its permission_ POLICY #BA-ON470270-24-42-G COMMERCIAL AUTO Any "employee" of yours is an "insured" while us- (2) An adjustment for depreciation and physical ing a covered "auto"you don't own, hire or borrow condition will be made in determining actual in your business or your personal affairs. cash value in the event of a total "loss"- D. SUPPLEMENTARY PAYMENTS — INCREASED (3) If a repair or replacement results in better LIMITS than like kind or quality, we will not pay for the 1. The following replaces Paragraph A.2.a.(2) of amount of betterment. SECTION II—COVERED AUTOS LIABILITY (4) A deductible equal to the highest Physical COVERAGE: Damage deductible applicable to any owned (2) Up to $3,000 for cost of bail bonds (in- covered "auto". cluding bonds for related traffic law viola- (5) This Coverage Extension does not apply to: tions) required because of an "accident" (a) Any "auto" that is hired, rented or bor- we cover. We do not have to furnish rowed with a driver; or these bonds. replaces Paragraph A.2.a.(4) of (b) Any "auto" that is hired, rented or bor- 2. The following Prowed from your "employee". SECTION II —COVERED AUTOS LIABILITY G. PHYSICAL DAMAGE — TRANSPORTATION COVERAGE: EXPENSES—INCREASED LIMIT (4) All reasonable expenses incurred by the The following replaces the first sentence in Para- "insured" at our request, including actual graph A.4.a., Transportation Expenses, of loss of earnings up to $500 a day be- SECTION III — PHYSICAL DAMAGE COVER- cause of time off from work. AGE: E. TRAILERS—INCREASED LOAD CAPACITY We will pay up to $50 per day to a maximum of The following replaces Paragraph C.1. of SEC- $1,500 for temporary transportation expense in- TION I—COVERED AUTOS: curred by you because of the total theft of a cov- 1. "Trailers" with a load capacity of 3,000 ered "auto" of the private passenger type. pounds or less designed primarily for travel H. AUDIO, VISUAL AND DATA ELECTRONIC on public roads. EQUIPMENT—INCREASED LIMIT F. HIRED AUTO PHYSICAL DAMAGE Paragraph CA.b. of SECTION III — PHYSICAL The following is added to Paragraph A.4., Cover- DAMAGE COVERAGE is deleted_ age Extensions, of SECTION III — PHYSICAL 1. WAIVER OF DEDUCTIBLE—GLASS DAMAGE COVERAGE: The following is added to Paragraph D., Deducti- Hired Auto Physical Damage Coverage ble, of SECTION 111 — PHYSICAL DAMAGE If hired "autos" are covered "autos" for Covered COVERAGE: Autos Liability Coverage but not covered "autos" No deductible for a covered "auto" will apply to for Physical Damage Coverage, and this policy glass damage if the glass is repaired rather than also provides Physical Damage Coverage for an replaced. owned "auto", then the Physical Damage Cover- J. PERSONAL PROPERTY age is extended to "autos" that you hire, rent or The following is added to Paragraph A.4., Cover- borrow subject to the following: age Extensions, of SECTION III — PHYSICAL (1) The most we will pay for "loss" to any one DAMAGE COVERAGE: "auto" that you hire, rent or borrow is the Personal Property Coverage lesser of: we will pay up to $400 for "loss' to wearing ap- (a) $50,000; parel and other personal property which is: (b) The actual cash value of the damaged or (1) Owned by an "insured"; and stolen property as of the time of the (2) In or on your covered"auto". "loss"; Of This coverage only applies in the event of a total (c) The cost of repairing or replacing the theft of your covered "auto". damaged or stolen property with other No deductibles apply to Personal Property cover- property of like kind and quality, age. Page 2 of 3 9?2015 The Travelers Indemnity Company.All rights reserved. CA T4 20 02 15 Includes copyrighted material of Insurance Services Office,Inc.with its permission. POLICY #BA-ON470270-24-42-G COMMERCIAL AUTO K. AIRBAGS (2) Any: The following is added to Paragraph B.3., Exclu- (a) Overdue lease or loan payments at the sions, of SECTION III — PHYSICAL DAMAGE time of the "loss"; COVERAGE: Exclusion 3.a. does not apply to "loss" to one or (b) Financial penalties imposed under a more airbags in a covered "auto" you own that in- lease for excessive use, abnormal wear flate due to a cause other than a cause of "loss" and tear or high mileage; set forth in Paragraphs A.1.b. and A.l.c., but (c) Security deposits not returned by the les- only: sor; a. If that "auto" is a covered "auto" for Compre- (d) Costs for extended warranties, Credit Life hensive Coverage under this policy; Insurance, Health, Accident or Disability b. The airbags are not covered under any war- Insurance purchased with the loan or ranty; and lease; and c. The airbags were not intentionally inflated. (e) Carry-over balances from previous loans We will pay up to a maximum of $1,000 for any or leases. one "loss". M. BLANKET WAIVER OF SUBROGATION L. AUTO LOAN LEASE GAP The following replaces Paragraph A.S., Transfer The following is added to Paragraph AA., Cover- Of Rights Of Recovery Against Others To Us, age Extensions, of SECTION III — PHYSICAL of SECTION IV — BUSINESS AUTO CONDI- DAMAGE COVERAGE: TIONS: Auto Loan Lease Gap Coverage for Private S. Transfer Of Rights Of Recovery Against Passenger Type Vehicles Others To Us In the event of a total "loss" to a covered "auto" of We waive any right of recovery we may have the private passenger type shown in the Schedule against any person or organization to the ex- or Declarations for which Physical Damage Cov- tent required of you by a written contract exe- erage is provided, we will pay any unpaid amount cuted prior to any "accident" or "loss", pro- due on the lease or loan for such covered "auto" vided that the "accident" or"loss" arises out of less the following: the operations contemplated by such con- (1) The amount paid under the Physical Damage tract. The waiver applies only to the person or Coverage Section of the policy for that "auto"; organization designated in such contract. and CA T4 20 02 15 0 2015 The Travelers Indemnity Company.All rights reserved. Page 3 of 3 Includes copyrighted material of Insurance Services Office,Inc.with its permission_ COMMERCIAL AUTO POLICY #BA-ON470270-24-42-G THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. BLANKET ADDITIONAL INSURED - PRIMARY AND NON-CONTRIBUTORY WITH OTHER INSURANCE This endorsement modifies insurance provided under the following: BUSINESS AUTO COVERAGE FORM PROVISIONS 2. The following is added to Paragraph B.5., Other 1. The following is added to Paragraph A.1.c., Who Insurance of SECTION IV — BUSINESS AUTO Is An Insured, of SECTION II — COVERED CONDITIONS: AUTOS LIABILITY COVERAGE: Regardless of the provisions of paragraph a. and This includes any person or organization who you paragraph d. of this part S. Other Insurance, this are required under a written contract or insurance is primary to and non-contributory with agreement between you and that person or applicable other insurance under which an organization, that is signed by you before the additional insured person or organization is the "bodily injury" or "property damage" occurs and first named insured when the written contract or that is in effect during the policy period, to name agreement between you and that person or as an additional insured for Covered Autos organization, that is signed by you before the Liability Coverage, but only for damages to which "bodily injury" or "property damage" occurs and this insurance applies and only to the extent of that is in effect during the policy period, requires that person's or organization's liability for the this insurance to be primary and non-contributory. conduct of another"insured". CA T4 74 02 16 ©2016 The Travelers Indemnity Company.All rights reserved. Page 1 of 1 Includes copyrighted material of Insurance Services Office, Inc.with its permission. THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT - CALIFORNIA Policy Number: 72 WEC 108041 Endorsement Number: Effective Date: 01/01/25 Effective hour is the same as stated on the Information Page of the policy. Named Insured and Address: INTERPRETERS UNLIMITED, INC. 8943 CALLIANDRA RD SAN DIEGO CA 92126 We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.) You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the work described in the Schedule. The additional premium for this endorsement shall be 2 % of the California workers' compensation premium otherwise due on such remuneration. SCHEDULE Person or Organization Job Description Any person or organization for whom you are required by written contract or agreement to obtain this waiver of rights from us Countersigned by Authorized Representative Form WC 04 03 06 (1) Printed in U.S.A. Process Date: 10/14/24 Policy Expiration Date: 01/01/26 ACCEONL-02 RGREEN ,d►coRo CERTIFICATE OF LIABILITY INSURANCE DATE 1 9/18/218/2025 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S),AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy,certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT Renee Green NAME: Alliant Insurance Services,Inc. PHONE FAX 4530 Walney Rd Ste 200 (A/C,No,Ext):(703)547-5771 (A/C,No):(703)563-1510 Chantilly,VA 20151-2285 E-MAIL-ADDRESS:renee.green@alliant.com INSURERS AFFORDING COVERAGE NAIC# INSURER A:Lloyd's Syndicate 609(Atrium Underwriters Limited) AA1126609 INSURED INSURER B: Accent on Languages,Inc INSURER 7 2718 Telegraph Avenue,Suite 104 INSURERD: Berkeley,CA 94705 INSURER E INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SUBR POLICY NUMBER POLICY EFF POLICY EXP LIMITS LTR INSD WVD MWDD/YYYY MM/DD/YYYY COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $ CLAIMS-MADE ❑ OCCUR DAMAGE TO RENTED PREMISES Ea occurrence $ MED EXP(Any oneperson) $ PERSONAL&ADV INJURY $ GENT AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ POLICYEl PEA LOC PRODUCTS-COMP/OP AGG $ OTHER: $ AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT Ea accident $ ANY AUTO BODILY INJURY Perperson) $ OWNED SCHEDULED AUTOS ONLY AUTOS BODILY INJURY Per accident $ HIRED NON-OWNED PROPERTY DAMAGE AUTOS ONLY AUTOS ONLY Per accident) ccident $ UMBRELLA LIAB OCCUR EACH OCCURRENCE $ EXCESS LIAB CLAIMS-MADE AGGREGATE $ DED RETENTION$ $ WORKERS COMPENSATION PER OTH- AND EMPLOYERS'LIABILITY Y/N STATUTE ER ANY PROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBER EXCLUDED? N/A (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $ If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ A Professional Liab ATA-001562-0925 9/22/2025 9/22/2026 Each Claim 5,000,000 A Professional Liab ATA-001562-0925 9/22/2025 9/22/2026 Aggregate 5,000,000 DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES (ACORD 101,Additional Remarks Schedule,may be attached if more space is required) See attachment for coverage. Tu Tran Ditally T.TY Nguyen y Date:2025.09.23 Nguyen 09:53:16- APPROVED By Tu Tran Nguyen at 9:52 am, Sep 23, 2025 CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE City of Santa Ana THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN Y ACCORDANCE WITH THE POLICY PROVISIONS. Risk Management Division 20 Civic Center Plaza Santa Ana AUTHORIZED REPRESENTATIVE Santa Ana,CA 92701 ;5�,��,_ ACORD 25(2016/03) ✓ ©1988-2015 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD ADDITIONAL INSURED ENDORSEMENT Policy Period: 22 September 2025 to 22 September 2026 at 12:01 a.m. standard time Insured: Accent on Languages, Inc Effective Date: 22 September 2025 at 12:01 a.m. standard time Policy Number: ATA-001562-0925 In consideration of the Insured's payment of the premium, it is hereby understood and agreed that the following: • City of Santa Ana Retro: 17 July 2024 Risk Management Division 20 Civic Center Plaza Santa Ana, CA 92701 And their respective affiliates and all of their respective directors, officers, and employees as added as an additional insured(s), but only as respects the operations of the Named Insured and subject to the terms, conditions, limits, and exclusions of the policy of insurance. The coverage provided hereunder to the above-named Additional Insured shall be primary and non- contributory to any insurance or self-insurance maintained by the Additional Insured to include primary and non-contributory. Sexual abuse and molestation is excluded. All other terms and conditions remain unchanged. Authorized Representative: Peters, Barry Frederick Date: 09/15/2025 Countersignature: Alliant Insurance Services, Inc:. 253743468v.1 71/6/26 (MM/DD/YYYY) a� " CERTIFICATE OF LIABILITY INSURANCE THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: Tammy Lafata J.S.Tucker Insurance Services now'Acrisure West Coast Partners' A CC No Ext: 619-339-4197 ONE FAX No: 619-938-3416 5330 Carroll Canyon Road#110 E-MAIL Y ADDRESS: tlafata@acrisure.com INSURER(S)AFFORDING COVERAGE NAIC# San Diego CA 92121 INSURERA: Everspan Insurance Company 11000 INSURED INSURER B: Travelers Casualty Ins Co of America 38342 Interpreters Unlimited, Inc INSURERC: Evanston Insurance Company 29424 INSURER D: Allmerica Financial Benefit Company 8943 Calliandra Road INSURERE: Mt.Vernon Fire Insurance Company San Diego Ca 92126 INSURERF: Strafford Insurance Company COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SUBR POLICY EFF POLICY EXP LIMITS LTR INSD WVD POLICYNUMBER MM/DD MM/DD A X COMMERCIAL GENERAL LIABILITY X X AC1EIC-69234311225 1/1/26 1/1/27 EACH OCCURRENCE $ 1,000,000 RENTED CLAIMS-MADE � OCCUR PREM SES AMAIEOE.occurrence) ccurrrence $ 300,000 MED EXP(Any one person) $ 5,000 PERSONAL&ADV INJURY $ 1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERALAGGREGATE $ 2,000,000 POLICY� PRO- POLICY ❑ LOC PRODUCTS-COMP/OPAGG $ 2,000,000 OTHER: $ B AUTOMOBILE LIABILITY X X BA-ON470270-26-42-G 1/13/26 1/13/27 COMBINED SINGLE LIMIT $ 1,000,000 Ea accident X ANY AUTO BODILY INJURY(Per person) $ OWNED SCHEDULED BODILY INJURY(Per accident) $ AUTOS ONLY AUTOS XHIRED NON-OWNED PROPERTY DAMAGE $ AUTOS ONLY /� AUTOS ONLY Per accident C X UMBRELLA LAB X OCCUR EZXS3228262 1/1/26 1/1/27 EACH OCCURRENCE $ 5,000,000 EXCESS LAB CLAIMS-MADE AGGREGATE $ 5,000,000 DED RETENTION$ $ D WORKERS COMPENSATION x W2F-M2044415-00 1/1/26 1/1/27 PER OTH- AND EMPLOYERS'LIABILITY Y/N X STATUTE ER ANYPROPRIETOR/PARTNER/EXECUTIVE E.L.EACH ACCIDENT $ 1,000,000 OFFICER/MEMBER EXCLUDED? FY] N/A (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $ 1,000,000 If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ 1,000,000 E Professional Liability/E&O PT2001159D 1/31/26 1/31/27 $3,000,000/agg each claim F Employment Practices/Sexual PDO9004151 9/18/25 9/18/26 $1,000,000 each claim Allegations DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES (ACORD 101,Additional Remarks Schedule,maybe attached if more space is required) 30 day notice of cancellation except 10 day for nonpayment of premium. Additional insured is(when required in written contract or agreement): City,its Council, its officers,employees and volunteers per attached general liability policy form AL2000 0123. Primary and non-contributory apply in favor of same per attached policy form AL3037 0123. Waiver of subrogation applies in favor of same per attached policy form AL3042 0213. Additional insured also applies in favor of sameper attached automobile liability policy form CAT420 0215 including waiver of subrogation in favor of same. Primary and non-contributory apply in favor of same per attached policy form CAT474 0216.. Workers compensation waiver of subrogation applies in favor of same per attached policy form WC040306 CERTIFICATE HOLDER APPROVED CANCELLATION By Tu Tran Nguyen at 10:40 am,Jan 09,2026 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN City of Santa Ana Dig ltz11ysig—d ACCORDANCE WITH THE POLICY PROVISIONS. Y Tu Tran by T.Tran Nguyen Risk Management Division Nguyenwtezozao,°9 AUTHORIZED REPRESENTATIVE 20 Civic Center Plaza 104043 08'00' Santa Ana CA 92701 I• — ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016103) The ACORD name and logo are registered marks of ACORD THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. POLICY#ACIEIC-69234311225 BLANKET ADDITIONAL INSURED BY CONTRACT This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART Except as otherwise stated in this endorsement, the terms and conditions of the Policy apply. A. The following is added to Section II-WHO IS AN INSURED: Additional Insureds When Required By Written Contract,Written Agreement Or Permit The person(s)or organization(s) identified in Paragraphs a. through f. below are additional insureds when you have agreed, in a written contract or written agreement, or when required by a written permit issued by a state or governmental agency or subdivision or political subdivision that such person or organization be added as an additional insured on your Coverage Part, provided the injury or damage occurs subsequent to the execution of the contract or agreement, or the issuance of the permit. A person or organization is an additional insured under this provision only for that period of time required by the contract, agreement or permit. However, no such person or organization is an additional insured under this provision if such person or organization is included as an additional insured by any other endorsement issued by us and made a part of this Coverage Part. The insurance afforded to such additional insured will not be broader than that which you are required by the contract, agreement, or permit to provide for such additional insured. The insurance afforded to such additional insured only applies to the extent permitted by law. The limits of insurance that apply to additional insureds are described in Section III - LIMITS OF INSURANCE. How this insurance applies when other insurance is available to an additional insured is described in the Other Insurance Condition in Section IV — COMMERCIAL GENERAL LIABILITY CONDITIONS. a. Vendors Any person(s) or organization(s) (referred to below as vendor), but only with respect to "bodily injury" or"property damage" arising out of"your products" which are distributed or sold in the regular course of the vendor's business and only if this Coverage Part provides coverage for "bodily injury" or "property damage" included within the"products-completed operations hazard". (1) The insurance afforded to the vendor is subject to the following additional exclusions: This insurance does not applyto: (a) "Bodily injury" or "property damage" for which the vendor is obligated to pay damages by reason of the assumption of liability in a contract or agreement. This exclusion does not apply to liability for damages that the vendor would have in the absence of the contract or agreement; (b) Any express warranty unauthorized by you; (c) Any physical or chemical change in the product made intentionally by the vendor; (d) Repackaging, except when unpacked solely for the purpose of inspection, demonstration, testing, or the substitution of parts under instructions from the manufacturer, and then repackaged in the original container; (e) Any failure to make such inspections, adjustments, tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products; (f) Demonstration, installation, servicing or repair operations, except such operations performed at the vendor's premises in connection with the sale of the product; (g) Products which, after distribution or sale by you, have been labeled or relabeled or used as a AL 20 00 01 23 Page 1 of 3 May include copyrighted material of Insurance Services Office, Inc.,with its permission THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. POLICY#ACIEIC-69234311225 container, part or ingredient of any other thing or substance by or for the vendor; or (h) "Bodily injury"or"property damage"arising out of the sole negligence of the vendor for its own acts or omissions or those of its employees or anyone else acting on its behalf. However, this exclusion does not applyto: (i) The exceptions contained in Paragraphs (d) or(f);or (ii) Such inspections, adjustments, tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products. (2) This insurance does not apply to any insured person or organization from whom you have acquired such products, or any ingredient, part or container, entering into, accompanying or containing such products. b. Lessors Of Equipment (1) Any person or organization from whom you lease equipment; but only with respect to their liability for "bodily injury", "property damage" or "personal and advertising injury" caused, in whole or in part, by your maintenance, operation or use of equipment leased to you by such person or organization. (2) With respect to the insurance afforded to these additional insureds, this insurance does not apply to any"occurrence"which takes place after you cease to lease that equipment. c. Lessors Of Land Or Premises (1) Any person or organization from whom you lease land or premises, but only with respect to liability arising out of the ownership, maintenance or use of that part of the land or premises leased to you. (2) With respect to the insurance afforded to these additional insureds, this insurance does not apply to: (a) Any 'occurrence" which takes place after you cease to lease that land or be a tenant in that premises; or (b) Structural alterations, new construction or demolition operations performed by or on behalf of such person ororganization. d. Architects, Engineers OrSurveyors (1) Any architect, engineer, or surveyor, but only with respect to liability for "bodily injury", "property damage"or"personal and advertising injury"caused, in whole or in part, by your acts or omissions or theacts or omissions of those acting on your behalf: (a) In connection with yourpremises; (b) In the performance of your ongoing operations performed by you or on your behalf; or (c) In connection with "your work" and included within the "products-completed operations hazard", but only if: (i) The written contract, written agreement or permit requires you to provide such coverage to such additional insured;and (ii) This Coverage Part provides coverage for"bodily injury" or "property damage" included within the"products-completed operations hazard". (2)With respect to the insurance afforded to these additional insureds, the following additional exclusion applies: This insurance does not apply to "bodily injury", "property damage" or "personal and advertising injury" arising out of the rendering of or the failure to render any professional services, including: (i) The preparing, approving, or failure to prepare or approve, maps, shop drawings, opinions, reports, surveys, field orders, change orders, designs or drawings and AL 20 00 01 23 Page 2 of 3 May include copyrighted material of Insurance Services Office, Inc.,with its permission THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. POLICY#ACIEIC-69234311225 specifications;or (ii) Supervisory,surveying, inspection,architectural or engineering activities. This exclusion applies even if the claims allege negligence or other wrongdoing in the supervision, hiring, employment, training or monitoring of others by an insured, if the "bodily injury", "property damage", or"personal and advertising injury"arises out of the rendering of or the failure to render any professional service. e. State Or Governmental Agency Or Subdivision Or Political Subdivision Issuing Permit (1) Any state or governmental agency or subdivision or political subdivision, but only with respect to operations performed by you or on your behalf for which the state or governmental agency or subdivision or political subdivision has issued a permit. (2) With respect to the insurance afforded to these additional insureds, this insurance does not apply to: (a) "Bodily injury", "property damage"or"personal and advertising injury"arising out of operations performed for the federal government,state or municipality; or (b) "Bodily injury" or"property damage" included within the"products-completed operations hazard". If. Any Other Party (1) Any other person or organization who is not in one of the categories or classes listed above in Paragraphs a. through e. above, but only with respect to liability for "bodily injury", "property damage"or"personal and advertising injury"caused, in whole or in part, by your acts or omissions or theacts or omissions of those acting on your behalf: (a) In the performance of your ongoing operations performed by you or on your behalf; (b) In connection with your premises owned by or rented to you;or (c) In connection with "your work"and included within the"products-completed operations hazard", but only if: (i) The written contract, written agreement or permit requires you to provide such coverage to such additional insured;and (ii) This Coverage Part provides coverage for "bodily injury" or "property damage" included within the"products-completed operations hazard". (2) With respect to the insurance afforded to these additional insureds, the following additional exclusion applies: This insurance does not apply to "bodily injury", "property damage" or "personal and advertising injury" arising out of the rendering of, or the failure to render, any professional architectural, engineering or surveying services, including: (a) The preparing, approving, or failure to prepare or approve, maps, shop drawings, opinions, reports, surveys, field orders, change orders, designs or drawings and specifications; or (b) Supervisory,surveying,inspection,architectural or engineering activities. This exclusion applies even if the claims allege negligence or other wrongdoing in the supervision, hiring, employment, training or monitoring of others by an insured, if the "bodily injury", "property damage", or"personal and advertising injury" arises out of the rendering of or the failure to render any professional service described in Paragraphs f.(2)(a)or f.(2)(b)above. AL 20 00 01 23 Page 3 of 3 May include copyrighted material of Insurance Services Office, Inc.,with its permission THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. POLICY#ACIEIC-69234311225 AMENDMENT OF OTHER INSURANCE CONDITION - PRIMARY OR PRIMARY AND NON-CONTRIBUTORY WHEN REQUIRED BY WRITTEN CONTRACT This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART Except as otherwise stated in this endorsement, the terms and conditions of the Policy apply. The following is added to Paragraph (1)of 4. Other Insurance under Section IV— COMMERCIAL GENERAL LIABILITY CONDITIONS: (7)When You Add Others As An Additional Insured To This Insurance That is other insurance available to an additional insured. However, the following provisions apply to other insurance available to any person or organization who is an additional insured under this Coverage Part: (a) Primary Insurance When Required ByContract This insurance is primary if you have agreed in a written contract, written agreement or permit that this insurance be primary. If other insurance is also primary, we will share with all that other insurance by the method described in c. below. (b) Primary And Non-Contributory To Other Insurance When Required By Contract If you have agreed in a written contract, written agreement or permit that this insurance is primary and non-contributory with the additional insured's own insurance, this insurance is primary and we will not seek contribution from that otherinsurance. AL 30 37 01 23 Page 1 of 1 May include copyrighted material of Insurance Services Office, Inc., with its permission THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. POLICY#ACIEIC-69234311225 WAIVER OF SUBROGATION This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART Except as otherwise stated in this endorsement,the terms and conditions of the Policy apply. The following is added to Section IV—COMMERCIAL GENERAL LIABILITY CONDITIONS: We waive any right of recovery we may have against: a. Any person or organization shown in the Declarations, or b. Any person or organization with whom you have a contract that requires such waiver. AL 30 42 01 23 Page 1 of 1 May include copyrighted material of Insurance Services Office, Inc.,with its permission COMMERCIAL AUTO THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. AUTO COVERAGE PLUS ENDORSEMENT This endorsement modifies insurance provided under the following: BUSINESS AUTO COVERAGE FORM GENERAL DESCRIPTION OF COVERAGE — This endorsement broadens coverage. However, coverage for any injury, damage or medical expenses described in any of the provisions of this endorsement may be excluded or limited by another endorsement to the Coverage Part, and these coverage broadening provisions do not apply to the extent that coverage is excluded or limited by such an endorsement. The following listing is a general cover- age description only. Limitations and exclusions may apply to these coverages. Read all the provisions of this en- dorsement and the rest of your policy carefully to determine rights, duties, and what is and is not covered. A. BLANKET ADDITIONAL INSURED H. AUDIO, VISUAL AND DATA ELECTRONIC B. EMPLOYEE HIRED AUTO EQUIPMENT— INCREASED LIMIT C. EMPLOYEES AS INSURED I. WAIVER OF DEDUCTIBLE—GLASS D. SUPPLEMENTARY PAYMENTS — INCREASED J. PERSONAL PROPERTY LIMITS K. AIRBAGS E. TRAILERS— INCREASED LOAD CAPACITY L. AUTO LOAN LEASE GAP F. HIRED AUTO PHYSICAL DAMAGE M. BLANKET WAIVER OF SUBROGATION G. PHYSICAL DAMAGE — TRANSPORTATION EXPENSES—INCREASED LIMIT A. BLANKET ADDITIONAL INSURED performing duties related to the conduct of The following is added to Paragraph A.1., Who Is your business. An Insured, of SECTION II — COVERED AUTOS 2. The following replaces Paragraph b. in B.S., LIABILITY COVERAGE: Other Insurance, of SECTION IV — BUSI- Any person or organization who is required under NESS AUTO CONDITIONS: a written contract or agreement between you and b. For Hired Auto Physical Damage Cover- that person or organization, that is signed and age, the following are deemed to be cov- executed by you before the "bodily injury" or ered "autos"you own: "property damage" occurs and that is in effect during the policy period, to be named as an addi- (1) Any covered "auto" you lease, hire, tional insured is an "insured" for Covered Autos rent or borrow; and Liability Coverage, but only for damages to which (2) Any covered "auto" hired or rented by this insurance applies and only to the extent that your "employee" under a contract in person or organization qualifies as an "insured" an "employee's" name, with your under the Who Is An Insured provision contained permission, while performing duties in Section II. related to the conduct of your busi- B. EMPLOYEE HIRED AUTO ness. 1. The following is added to Paragraph A.1., However, any "auto" that is leased, hired, Who Is An Insured, of SECTION II — COV- rented or borrowed with a driver is not a covered "auto". ERED AUTOS LIABILITY COVERAGE: An "employee" of yours is an "insured" while C. EMPLOYEES AS INSURED operating a covered "auto" hired or rented The following is added to Paragraph A.1., Who Is under a contract or agreement in an "em- An Insured, of SECTION II — COVERED AUTOS ployee's" name, with your permission, while LIABILITY COVERAGE: CA T4 20 02 15 ©2015 The Travelers Indemnity Company.All rights reserved. Page 1 of 3 Includes copyrighted material of Insurance Services Office, Inc.with its permission. COMMERCIAL AUTO Any "employee" of yours is an "insured" while us- (2) An adjustment for depreciation and physical ing a covered "auto"you don't own, hire or borrow condition will be made in determining actual in your business or your personal affairs. cash value in the event of a total "loss". D. SUPPLEMENTARY PAYMENTS — INCREASED (3) If a repair or replacement results in better LIMITS than like kind or quality, we will not pay for the 1. The following replaces Paragraph A.2.a.(2) of amount of betterment. SECTION II — COVERED AUTOS LIABILITY (4) A deductible equal to the highest Physical COVERAGE: Damage deductible applicable to any owned (2) Up to $3,000 for cost of bail bonds (in- covered "auto". cluding bonds for related traffic law viola- (5) This Coverage Extension does not apply to: tions) required because of an "accident" (a) Any "auto" that is hired, rented or bor- we cover. We do not have to furnish rowed with a driver; or these bonds. replaces Paragraph A.2.a.(4) of (b) Any "auto" that is hired, rented or bor- 2. The following prowed from your"employee". SECTION II — COVERED AUTOS LIABILITY G. PHYSICAL DAMAGE — TRANSPORTATION COVERAGE: EXPENSES—INCREASED LIMIT (4) All reasonable expenses incurred by the The following replaces the first sentence in Para- "insured" at our request, including actual graph A.4.a., Transportation Expenses, of loss of earnings up to $500 a day be- SECTION III — PHYSICAL DAMAGE COVER- cause of time off from work. AGE: E. TRAILERS—INCREASED LOAD CAPACITY We will pay up to $50 per day to a maximum of The following replaces Paragraph C.1. of SEC- $1,500 for temporary transportation expense in- TION I —COVERED AUTOS: curred by you because of the total theft of a cov- 1. "Trailers" with a load capacity of 3,000 ered "auto" of the private passenger type. pounds or less designed primarily for travel H. AUDIO, VISUAL AND DATA ELECTRONIC on public roads. EQUIPMENT—INCREASED LIMIT F. HIRED AUTO PHYSICAL DAMAGE Paragraph C.1.b. of SECTION III — PHYSICAL The following is added to Paragraph A.4., Cover- DAMAGE COVERAGE is deleted. age Extensions, of SECTION III — PHYSICAL I. WAIVER OF DEDUCTIBLE—GLASS DAMAGE COVERAGE: The following is added to Paragraph D., Deducti- Hired Auto Physical Damage Coverage ble, of SECTION III — PHYSICAL DAMAGE If hired "autos" are covered "autos" for Covered COVERAGE: Autos Liability Coverage but not covered "autos" No deductible for a covered "auto" will apply to for Physical Damage Coverage, and this policy glass damage if the glass is repaired rather than also provides Physical Damage Coverage for an replaced. owned "auto", then the Physical Damage Cover- J. PERSONAL PROPERTY age is extended to "autos" that you hire, rent or The following is added to Paragraph AA., Cover- borrow subject to the following: age Extensions, of SECTION III — PHYSICAL (1) The most we will pay for "loss" to any one DAMAGE COVERAGE: "auto" that you hire, rent or borrow is the Personal Property Coverage lesser of: We will pay up to $400 for "loss" to wearing ap- (a) $50,000; parel and other personal property which is: (b) The actual cash value of the damaged or (1) Owned by an "insured"; and stolen property as of the time of the (2) In or on your covered "auto". "loss"; or This coverage only applies in the event of a total (c) The cost of repairing or replacing the theft of your covered "auto". damaged or stolen property with other No deductibles apply to Personal Property cover- property of like kind and quality. age. Page 2 of 3 ©2015 The Travelers Indemnity Company.All rights reserved. CA T4 20 02 15 Includes copyrighted material of Insurance Services Office, Inc.with its permission. COMMERCIAL AUTO K. AIRBAGS (2) Any: The following is added to Paragraph B.3., Exclu- (a) Overdue lease or loan payments at the sions, of SECTION III — PHYSICAL DAMAGE time of the "loss"; COVERAGE: Exclusion 3.a. does not apply to "loss" to one or (b) Financial penalties imposed under a Pp Y lease for excessive use, abnormal wear more airbags in a covered "auto" you own that in- and tear or high mileage; flate due to a cause other than a cause of "loss" set forth in Paragraphs A.1.b. and A.1.c., but (c) Security deposits not returned by the les- only: sor; a. If that "auto" is a covered "auto" for Compre- (d) Costs for extended warranties, Credit Life hensive Coverage under this policy; Insurance, Health, Accident or Disability b. The airbags are not covered under any war- Insurance purchased with the loan or ranty; and lease; and c. The airbags were not intentionally inflated. (e) Carry-over balances from previous loans We will pay up to a maximum of $1,000 for any or leases. one "loss". M. BLANKET WAIVER OF SUBROGATION L. AUTO LOAN LEASE GAP The following replaces Paragraph A.S., Transfer The following is added to Paragraph AA., Cover- Of Rights Of Recovery Against Others To Us, age Extensions, of SECTION III — PHYSICAL of SECTION IV — BUSINESS AUTO CONDI- DAMAGE COVERAGE: TIONS: Auto Loan Lease Gap Coverage for Private S. Transfer Of Rights Of Recovery Against Passenger Type Vehicles Others To Us In the event of a total "loss" to a covered "auto" of We waive any right of recovery we may have the private passenger type shown in the Schedule against any person or organization to the ex- or Declarations for which Physical Damage Cov- tent required of you by a written contract exe- erage is provided, we will pay any unpaid amount cuted prior to any "accident" or "loss", pro- due on the lease or loan for such covered "auto" vided that the "accident" or"loss" arises out of less the following: the operations contemplated by such con- (1) The amount paid under the Physical Damage tract. The waiver applies only to the person or Coverage Section of the policy for that "auto"; organization designated in such contract. and CA T4 20 02 15 ©2015 The Travelers Indemnity Company.All rights reserved. Page 3 of 3 Includes copyrighted material of Insurance Services Office, Inc.with its permission. COMMERCIAL AUTO THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. BLANKET ADDITIONAL INSURED - PRIMARY AND NON-CONTRIBUTORY WITH OTHER INSURANCE This endorsement modifies insurance provided under the following: BUSINESS AUTO COVERAGE FORM PROVISIONS 2. The following is added to Paragraph B.S., Other 1. The following is added to Paragraph A.1.c., Who Insurance of SECTION IV — BUSINESS AUTO Is An Insured, of SECTION II — COVERED CONDITIONS: AUTOS LIABILITY COVERAGE: Regardless of the provisions of paragraph a. and This includes any person or organization who you paragraph d. of this part S. Other Insurance, this are required under a written contract or insurance is primary to and non-contributory with agreement between you and that person or applicable other insurance under which an organization, that is signed by you before the additional insured person or organization is the "bodily injury" or "property damage" occurs and first named insured when the written contract or that is in effect during the policy period, to name agreement between you and that person or as an additional insured for Covered Autos organization, that is signed by you before the Liability Coverage, but only for damages to which "bodily injury" or "property damage" occurs and this insurance applies and only to the extent of that is in effect during the policy period, requires that person's or organization's liability for the this insurance to be primary and non-contributory. conduct of another"insured". CA T4 74 02 16 ©2016 The Travelers Indemnity Company.All rights reserved. Page 1 of 1 Includes copyrighted material of Insurance Services Office, Inc.with its permission. WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT—CALIFORNIA We have the right to recover our payments from anyone liable for an injury covered by this policy.We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.) You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the work described in the Schedule. The additional premium for this endorsement shall be 2%of the California workers' compensation premium otherwise due on such remuneration. Schedule Person or Organization Job Description THOSE WHOM REQUIRE WORKERS COMPENSATION WAIVER OF SUBROGATION BY CONTRACT OR AGREEMENNT This endorsement changes the policy to which it is attached and is effective on the date issued unless otherwise stated. (The information below is required only when this endorsement is issued subsequent to preparation of the policy.) Endorsement Effective 1/1/26 Policy No.W2F-M204415-00 Endorsement No. 01 Insured Insurance Company Allmerica Financial Benefit Company Countersigned By WC 04 03 06 (Ed 04-84)