HomeMy WebLinkAboutItem 09 - Agreement with Rattle Tech LLC for MySantaAna Citizen Mobile App Replacement Information Technology
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Item # 9
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
December 3, 2024
TOPIC: MySantaAna Citizen Request Mobile App Replacement
AGENDA TITLE
Agreement with Rattle Tech LLC for the Implementation of a Citizen Request Mobile
App and Backend Work Management System (Specification No. 24-099A) (General
Fund and Non-General Fund) (Revive Santa Ana)
RECOMMENDED ACTION
Authorize the City Manager to execute an agreement with Rattle Tech, LLC for Civita
App community engagement platform and professional services, for an amount not to
exceed $100,000 annually, for a total aggregate amount not to exceed $500,000, for an
initial one-year term beginning January 1, 2025, with provisions for four optional one-
year renewals (Agreement No. A-2024-XXX).
GOVERNMENT CODE §84308 APPLIES: Yes
DISCUSSION
Since October 16, 2019, the City of Santa Ana has been using the MyCivic mobile app
provided by Tyler Technologies (MyCivic App) for the City’s “mySantaAna App” to allow
the public to report various service requests throughout the City. Since its
implementation, the mySantaAna App has become an integral part of City operations by
providing a mechanism for the public to easily report graffiti, illegal trash dumping,
homelessness concerns, and other maintenance-related issues. The mobile app
generates more than 10,000 reported issues per month. It also provides the City with
the ability to send push alerts to the public for City events, news updates, and important
notifications about road closures and weather-related emergencies. The mySantaAna
App also features links to the City website for meeting agendas, upcoming events, and
a contact list of who to call for various City services.
Unfortunately, the capabilities of the Tyler MyCivic App have fallen behind the
technology and functionality now available from off-the-shelf applications on the market,
primarily in the area of language translation. The City Council has indicated that
providing multi-language support in the mobile application is a high-priority feature that
is important to the public. Therefore, it makes sense for the City to move from the
MyCivic app to a new mobile application system that could more functionally meet the
MySantaAna Citizen Request Mobile App Replacement
December 3, 2024
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City’s needs and provide the multi-language capabilities that would better serve the
constituents of the City.
On August 6, 2024, the City issued RFP No. 24-099A for qualified vendors to propose
the implementation of a new Mobile App and Citizen Relationship Management (CRM)
System in order to upgrade the MySantaAna mobile app.
978 Vendors notified
0 Santa Ana vendors notified
57 Vendors downloaded the RFP packet
15 Proposals received
Proposals were solicited, opened on August 28, 2024, and evaluated. Fourteen of the
15 proposals submitted by the RFP deadline were determined to be responsive to the
specifications outlined in the RFP and met the City’s requirements. A selection team,
consisting of staff from the IT Department, Public Works Agency, and the City
Manager’s Office evaluated the proposals and recommend awarding an agreement to
Rattle Tech, LLC, the vendor best suited to provide the required capabilities.
The selection team found that the Civita App Community Engagement Platform (Civita
App) offered by Rattle Tech LLC was the best fit for the City as the company had
demonstrated its ability to fully translate the mobile application in both Spanish and
Vietnamese and also provide translations from these languages back to English for staff
to perform their work. The Civita App also offers the ability to seamlessly integrate with
the City’s graffiti abatement contractor, Graffiti Protective Coatings, which will speed the
implementation of the application for the City and ensure that there is minimal loss in
staff and contractor productivity as the City migrates to the new application. The
selection team was also impressed by the fact that the initial cost for the Civita App was
similar to the MyCivic App but offered better opportunities for adding new features and
capabilities. The Civita App also provides better security for user registration and
superior analytics compared to the MyCivic App.
Although the precise implementation timeline will not be established until the City begins
the project is are able to get access to the system, staff estimates that the City will be
able to launch the new MySantaAna App in April 2025. Staff expects that for existing
Apple iPhone users, the new version will be available as an update, and if automatic
updates are enabled, the new application will seamlessly replace the existing version on
users’ devices. Current Android users will be directed to the Google Play store where
they can download and install the new application.
Proposing firms’ rankings according to the criteria listed in the RFP are as follows:
MySantaAna Citizen Request Mobile App Replacement
December 3, 2024
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Vendor Name Location Rank
Rattle Tech, LLC Altadena, CA 1
Granicus, LLC Saint Paul, MN 2
Keen360, Inc.King of Prussia, PA 3
ENVIRONMENTAL IMPACT
There is no environmental impact associated with this action.
FISCAL IMPACT
Funding is available in the FY 2024-25 American Rescue Plan Act, accounting unit
18120013, Contract Services Professional account (62300) and Software Maintenance
& Support account (62306). Future fiscal year funding will be included in proposed
budgets for City Council consideration. The table below provides an estimate of the
account distribution by fiscal year; however, actual amounts may vary based on the
timing of the system implementation.
Account
Unit –
Account
#
Account
Description
FY
24-25
FY
25-26
FY
26-27
FY
27-28
FY
28-29
FY
28-29 Total
10920141
-62300
Contract
Services
Professional
$42,500 $85,000 $85,000 $35,000 $247,500
10920141
-62306
Software
Maintenance
& Support
$7,500 $15,000 $15,000 $15,000 $52,500
18120013
-62306
ARPA - IT–
Software
Maintenance
& Support
$15,000 $15,000 $7,500 $37,500
18120013
-62300
ARPA - IT -
Contract
Services
Professional
$35,000 $85,000 $42,500 $162,500
Total $50,000 $100,000 $100,000 $100,000 $100,000 $50,000 $500,000
EXHIBIT(S)
1. Agreement with Rattle Tech, LLC
Submitted By: Jack Ciulla, Chief Technology Innovations Officer
Approved By: Alvaro Nuñez, City Manager
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CONSULTANT AGREEMENT WITH RATTLE TECH, LLC TO PROVIDE
IMPLEMENTATION SERVICES FOR THE 311 MOBILE APPLICATION AND
CITIZEN RELATIONSHIP MANAGEMENT SYSTEM
THIS AGREEMENT is made and entered into this 3rd day of December, 2024 by and between
Rattle Tech, LLC, a California limited liability company (“Consultant”), and the City of Santa
Ana, a charter city and municipal corporation organized and existing under the Constitution and
laws of the State of California (“City”). Consultant and City are also collectively referred to herein
as “Parties” or singularly as a “Party.”
RECITALS
A. The City desires to retain a consultant have special skill and knowledge in the field of the
implementation services for the 311 Mobile Application and Citizen Relationship
Management (CRM) System on behalf of the City’s Information Technology Department.
B. Consultant represents that it is able and willing to provide such services to the City.
C. In undertaking the performance of this Agreement, Consultant represents that it is
knowledgeable in its field and that any services performed by Consultant under this
Agreement will be performed in compliance with such standards as may reasonably be
expected from a professional consulting firm in the field.
NOW THEREFORE, in consideration of the mutual and respective promises, and subject
to the terms and conditions hereinafter set forth, the parties agree as follows:
1. SCOPE OF SERVICES
Consultant shall perform during the term of this Agreement, the tasks and obligations
including all labor, materials, tools, equipment, and incidental customary work required to fully
and adequately complete the services described and set forth in Exhibit A: Scope of Services,
attached hereto and incorporated by reference; and as further described in Exhibit B: Consultant’s
Proposal, attached hereto and incorporated by reference; and as further set forth in the Exhibit C:
Service Level Agreement, attached hereto and incorporated by reference.
2. COMPENSATION
a. City agrees to pay, and Consultant agrees to accept as total payment for its services
for City, the rates and charges identified in Exhibit D: Consultant’s Cost
Proposal, attached hereto and incorporated by reference. The total amount
authorized during the term of this Agreement, including any extension periods,
shall not exceed $500,000.00.
b. Payment by City shall be made within forty-five (45) days following receipt of
proper invoice evidencing work performed, subject to City accounting procedures.
City and Consultant agree that all payments due and owing under this Agreement
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shall be made through Automated Clearing House (ACH) transfers. Consultant
agrees to execute the City’s standard ACH Vendor Payment Authorization and
provide required documentation. Upon verification of the data provided, the City
will be authorized to deposit payments directly into Consultant’s account(s) with
financial institutions. Payment need not be made for work which fails to meet the
standards of performance set forth in the Recitals which may reasonably be
expected by City.
3. TERM
This Agreement shall commence on January 1, 2025 and terminate on December 31, 2025,
with the option for the City to grant up to four (4), one (1) year extensions, exercisable by a writing
by the City Manager and the City Attorney, unless terminated earlier in accordance with Section
17, below.
4. PREVAILING WAGES
Consultant is aware of the requirements of California Labor Code Section 1720, et seq.,
and 1770, et seq., as well as California Code of Regulations, Title 8, Section 16000, et seq.,
(“Prevailing Wage Laws”), which require the payment of prevailing wage rates and the
performance of other requirements on “public works” and “maintenance” projects. If the services
being performed are part of an applicable “public works” or “maintenance” project, as defined by
the Prevailing Wage Laws, and the total compensation is $1,000 or more, Consultant agrees to
fully comply with such Prevailing Wage Laws. Consultant shall defend, indemnify and hold the
City, its elected officials, officers, employees and agents free and harmless from any claim or
liability arising out of any failure or alleged failure to comply with the Prevailing Wage Laws.
5. INDEPENDENT CONTRACTOR
Consultant shall, during the entire term of this Agreement, be construed to be an
independent contractor and not an employee of the City. This Agreement is not intended nor shall
it be construed to create an employer-employee relationship, a joint venture relationship, or to
allow the City to exercise discretion or control over the professional manner in which Consultant
performs the services which are the subject matter of this Agreement; however, the services to be
provided by Consultant shall be provided in a manner consistent with all applicable standards and
regulations governing such services. Consultant shall pay all salaries and wages, employer's social
security taxes, unemployment insurance and similar taxes relating to employees and shall be
responsible for all applicable withholding taxes.
6. OWNERSHIP OF MATERIALS
This Agreement creates a non-exclusive and perpetual license for City to copy, use,
modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property
embodied in plans, specifications, studies, drawings, estimates, and other documents or works of
authorship fixed in any tangible medium of expression, including but not limited to, physical
drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or
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caused to be prepared by Consultant under this Agreement (“Documents & Data”). Consultant
shall require all subcontractors to agree in writing that City is granted a non-exclusive and
perpetual license for any Documents & Data the subcontractors prepares under this Agreement.
Consultant represents and warrants that Consultant has the legal right to license any and all
Documents & Data. Consultant makes no such representation and warranty in regard to
Documents & Data which were provided to Consultant by the City. City shall not be limited in
any way in its use of the Documents and Data at any time, provided that any such use not within
the purposes intended by this Agreement shall be at City’s sole risk.
7. INSURANCE
Consultant shall procure and maintain for the duration of the contract insurance against
claims for security breaches, system failures, injuries to persons, damages to software, and
damages to property (including computer equipment), theft, or other misuse of City’s data,
infringement of intellectual property, invasion of privacy and breach of data, which may arise from
or in connection with the performance of the work hereunder by Consultant, its agents,
representatives, or employees.
Minimum Scope and Limit of Insurance. Coverage shall be at least as broad as:
• Technology Professional Liability Errors and Omissions Insurance (E&O):
appropriate to the Consultant’s profession and work hereunder, with limits not less than
$2,000,000 per occurrence and $2,000,000 aggregate. Coverage shall be sufficiently broad
to respond to the duties and obligations as is undertaken by the Consultant in this agreement
and shall include, but not be limited to, claims involving business interruption, damage to
or destruction of electronic information, and alteration of electronic information. The
policy shall provide coverage for Consultant’s failure to provide professional services
and/or products under this Agreement. The Policy shall include, or be endorsed to include,
damage to, alteration of, loss of, or destruction of electronic data and/or information
“property” of City in the care, custody, or control of Consultant.
• Workers’ Compensation as required by the State of California, with statutory
limits, and Employer’s Liability insurance with limits of no less than $1,000,000 per
accident, policy, employee, for bodily injury or disease. If Consultant maintains broader
coverage and/or higher limits than the minimums shown above for any line of coverage,
City requires and shall be entitled to the broader coverage and/or the higher limits
maintained by Consultant. Any available insurance proceeds in excess of the specified
minimum limits of insurance and coverage shall be available to City.
Other Insurance Provisions. The above required insurance policies are to contain or be
endorsed to contain the following provisions:
• City of Santa Ana, its City Council, its officers, officials, employees, agents, and
volunteers are to be added as additional insureds, under Consultant’s E&O policy, with
respect to any liability arising out of work or operations performed by or on behalf of the
Consultant including materials, parts, equipment, and personnel furnished in connection
with such work or operations.
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• Consultant’s Insurance companies agree to waive all rights of subrogation against
City of Santa Ana, its City Council, its officers, officials, employees, agents, and volunteers
for losses paid under the terms of any policy which arise from work performed by
Consultant under this Agreement.
• For any claims related to this contract, Consultant’s insurance coverage shall be
primary and any insurance maintained by City of Santa Ana, its City Council, its officers,
officials, employees, agents, or volunteers shall not contribute with it.
• A severability of interest provision must apply for all the additional insureds,
ensuring that Consultant’s insurance shall apply separately to each insured against whom
a claim is made or suit is brought, except with respect to the insurer’s limits of liability.
• Insurance policies required herein shall provide that coverage shall not be canceled,
suspended, voided, reduced in coverage or in limits, non-renewed by the carrier, or
materially changed except after thirty (30) days prior written notice has been given to City.
Ten (10) days prior written notice shall be provided to City for policy cancellation or non-
renewal due to non-payment of premium.
• Certificate Holder on each Evidence of Insurance certificate shall be: City of Santa
Ana, Attention: (Name of Department Staff Responsible for Agreement), 20 Civic
Center Plaza M-XX (Responsible Staff’s Department Mail Box), Santa Ana, CA 92701.
The name and location of project must be included in the Description of Operations section
of each certificate.
Self-Insured Retentions. Self-insured retentions must be declared to and approved by City.
City may require Consultant to provide proof of ability to pay losses and related investigations,
claim administration, and defense expenses within the retention.
Acceptability of Insurers. Insurance is to be placed with insurers authorized to conduct
business in the state of California with a current A.M. Best rating of no less than A-:VII, unless
otherwise acceptable to City.
Claims Made Policies. If any of the required policies provide coverage on a claims-made
basis:
• The retroactive date must be shown and must be before the date of the contract.
• Insurance must be maintained and evidence of insurance must be provided for at
least three (3) years after completion of work.
• If coverage is canceled or non-renewed, and not replaced with another claims-made
policy form with a retroactive date prior to the contract effective date, Consultant must
purchase “extended reporting” coverage for a minimum of three (3) years after completion
of work.
Verification of Coverage. Consultant shall furnish City with original Certificates of
Insurance including all required amendatory endorsements (or copies of the applicable policy
language effecting coverage required by this clause). Failure to obtain the required documents
prior to the work beginning shall not waive Consultant’s obligation to provide them. City reserves
the right to require complete, certified copies of all required insurance policies, including
endorsements required by these specifications, at any time.
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Subcontractors. Consultant shall require and verify that all subcontractors maintain
insurance meeting all the requirements stated herein.
Special Risks or Circumstances. City reserves the right to modify these requirements,
including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special
circumstances.
Failure to Maintain Insurance Coverage. If Consultant, for any reason, fails to maintain
insurance coverage, which is required pursuant to this Agreement, for the entire term of this
contract, the same shall be deemed a material breach of Agreement. City, at its sole option, may
terminate this Agreement at any time and obtain damages from Consultant resulting from said
breach.
8. INDEMNIFICATION
Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers,
agents, employees, Consultants, special counsel, and representatives from liability: (1) for personal
injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for
personal injury, including death, and claims for property damage, which may arise from the
negligent operations of the Consultant or its subcontractors, agents, employees, or other persons
acting on their behalf which relates to the services described in section 1 of this Agreement; and
(2) from any claim that personal injury, damages, just compensation, restitution, judicial or
equitable relief is due by reason of the terms of or effects arising from this Agreement. This
indemnity and hold harmless agreement applies to all claims for damages, just compensation,
restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the
events referred to in this Section or by reason of the terms of, or effects, arising from this
Agreement. The Consultant further agrees to indemnify, hold harmless, and pay all costs for the
defense of the City, including fees and costs for special counsel to be selected by the City,
regarding any action by a third party challenging the validity of this Agreement, or asserting that
personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal
or property rights arises by reason of the terms of, or effects arising from this Agreement. City
may make all reasonable decisions with respect to its representation in any legal proceeding.
Notwithstanding the foregoing, to the extent Consultant’s services are subject to Civil Code
Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section
2782.8, to claims that arise of, pertain to, or relate to the negligence, recklessness, or willful
misconduct of the Consultant.
9. INTELLECTUAL PROPERTY INDEMNIFICATION
Consultant shall defend, indemnify and hold harmless the City, its officers, agents,
representatives, and employees against any and all liability, including costs, and attorney’s fees,
for infringement of any United States’ letters patent, trademark, or copyright contained in the work
product or documents provided by Consultant to the City pursuant to this Agreement.
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10. RECORDS
Consultant shall keep records and invoices in connection with the work to be performed
under this Agreement. Consultant shall maintain complete and accurate records with respect to
the costs incurred under this Agreement and any services, expenditures, and disbursements
charged to the City for a minimum period of three (3) years, or for any longer period required by
law, from the date of final payment to Consultant under this Agreement. All such records and
invoices shall be clearly identifiable. Consultant shall allow a representative of the City to
examine, audit, and make transcripts or copies of such records and any other documents created
pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all
work, data, documents, proceedings, and activities related to this Agreement for a period of three
(3) years from the date of final payment to Consultant under this Agreement.
11. CONFIDENTIALITY
If Consultant receives from the City information which due to the nature of such
information is reasonably understood to be confidential and/or proprietary, Consultant agrees that
it shall not use or disclose such information except in the performance of this Agreement, and
further agrees to exercise the same degree of care it uses to protect its own information of like
importance, but in no event less than reasonable care. “Confidential Information” shall include all
nonpublic information. Confidential information includes not only written information, but also
information transferred orally, visually, electronically, or by other means. Confidential
information disclosed to either party by any subsidiary and/or agent of the other party is covered
by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any
information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the
Consultant disclosed in a publicly available source; (c) is in rightful possession of the Consultant
without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e)
is independently developed by the Consultant without reference to information disclosed by the
City.
12. CONFLICT OF INTEREST CLAUSE
Consultant covenants that it presently has no interest and shall not have interests, direct or
indirect, which would conflict in any manner with performance of services specified under this
Agreement.
13. NOTICE
Any notice, tender, demand, delivery, or other communication pursuant to this Agreement
shall be in writing and shall be deemed to be properly given if delivered in person or mailed by
first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in
the manner provided in this Section, to the following persons:
To City: City Clerk
City of Santa Ana
20 Civic Center Plaza (M-30)
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To Consultant:
P.O. Box 1988
Santa Ana, California 92702 Fax 714-
647-6956
Executive Director Information Technology
Dept. City of Santa Ana
20 Civic Center Plaza
P.O. Box 1988
Santa Ana, California 92702
Rattle Tech, LLC
Attn: Emmanuel Mathew, President
659 W. Woodbury Road
Altadena, California 91001
A party may change its address by giving notice in writing to the other party. Thereafter ,
any communication shall be addressed and transmitted to the new address. If sent by mail,
communication shall be effective or deemed to have been given three (3) days after it has been
deposited in the United States mail, duly registered or certified, with postage prepaid, and
addressed as set forth above. If sent by fax, communication shall be effective or deemed to have
been given twenty-four (24) hours after the time set forth on the transmission report issued by the
transmitting facsimile machine, addressed as set forth above. For purposes of calculating these
timeframes, weekends, federal, state, County or City holidays shall be excluded.
14.EXCLUSIVITY AND AMENDMENT
This Agreement represents the complete and exclusive statement between the City and
Consultant regarding the subject matter herein, and supersedes any and all other agreements, oral
or written, between the parties. In the event of a conflict between the terms of this Agreement and
any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be
modified except by written instrument signed by the City and by an authorized representative of
Consultant. The parties agree that any terms or conditions of any purchase order or other
instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not
bind or obligate Consultant or the City. Each party to this Agreement acknowledges that no
representations, inducements, promises or agreements, orally or otherwise, have been made by any
party, or anyone acting on behalf of any party, which are not embodied herein.
15.ASSIGNMENT
Inasmuch as this Agreement is intended to secure the specialized services of Consultant,
Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior
written consent of the City and any such assignment, transfer, delegation or subcontract without
the City’s prior written consent shall be considered null and void. Nothing in this Agreement shall
be construed to limit the City’s ability to have any of the services, which are the subject to this
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Agreement performed by City personnel or by other Consultants retained by City.
16. WAIVER
No waiver of breach, failure of any condition, or any right or remedy contained in or
granted by the provisions of this Agreement shall be effective unless it is in writing and signed by
the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or
remedy shall be deemed a waiver of any other breach, fail ure, right or remedy, whether or not
similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies.
17. TERMINATION
This Agreement may be terminated by the City upon thirty (30) days written notice of
termination. In such event, Consultant shall be entitled to receive and the City shall pay Consultant
compensation for all services performed by Consultant prior to receipt of such notice of
termination, subject to the following conditions:
a. As a condition of such payment, the Executive Director may require Consultant to
deliver to the City all work product completed as of such date, and in such case
such work product shall be the property of the City unless prohibited by law, and
Consultant consents to the City's use thereof for such purposes as the City deems
appropriate.
b. Payment need not be made for work, which fails to meet the standard of
performance specified in the Recitals of this Agreement.
18. NON-DISCRIMINATION
Consultant shall not discriminate because of race, color, creed, religion, sex, marital status,
sexual orientation, gender identity, gender expression, gender, medical conditions, genetic
information, or military and veteran status, age, national origin, ancestry, or disability, as defined
and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization,
promotion, termination or other employment related activities or any services provided under this
Agreement. Consultant affirms that it is an equal opportunity employer and shall comply with all
applicable federal, state and local laws and regulations.
19. JURISDICTION-VENUE
This Agreement has been executed and delivered in the State of California and the validity,
interpretation, performance, and enforcement of any of the clauses of this Agreement shall be
determined and governed by the laws of the State of California. Both parties further agree that
Orange County, California, shall be the venue for any action or proceeding that may be brought or
arise out of, in connection with or by reason of this Agreement.
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20. PROFESSIONAL LICENSES
Consultant shall, throughout the term of this Agreement, maintain all necessary licenses,
permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder
and required by the laws and regulations of the United States, the State of California, the City of
Santa Ana and all other governmental agencies. Consultant shall notify the City immediately and
in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and
exemptions. Said inability shall be cause for termination of this Agreement.
21. FUNDING RELATED PROVISIONS
Funds from the Coronavirus State Fiscal Recovery Fund and/or the Coronavirus Local
Fiscal Recovery Fund, together known as the Coronavirus State and Local Fiscal Recovery
Funds (“CSLFRF”) program, will be used to fund all or a portion of this Agreement. As
applicable, Consultant shall comply with all federal requirements including, but not limited to,
the following, all of which are expressly incorporated herein by reference:
a. Sections 602 and 603 of the Social Security Act as added by Section 9901 of
the American Rescue Plan Act of 2021 (the “Act”);
b. U.S. Department of the Treasury (“Treasury”) Final Rule for the Act, available
at https://www.govinfo.gov/content/pkg/FR-2022-01-27/pdf/2022-00292.pdf;
c. Treasury Compliance and Reporting Guidance for the Act, available at
https://home.treasury.gov/system/files/136/SLFRF-Compliance-and-Reporting-Guidance.pdf;
d. 2 C.F.R. Part 200 – Uniform Administrative Requirements, Cost Principles,
and Audit Requirements for Federal Awards, other than such provisions as the U.S. Department
of the Treasury may determine are inapplicable to the CSLFRF program and subject to such
exceptions as may be otherwise provided by the U.S. Department of the Treasury;
e. Treasury Coronavirus Local Fiscal Recovery Fund Award Terms and
Conditions; and
f. Exhibit E: Federal Contract Provisions, is attached hereto and incorporated
herein by reference.
Subcontracts, if any, shall contain a provision making them subject to all of the provisions
stipulated in this Agreement. With respect to any conflict between such federal requirements
and the terms of this Agreement and/or the provisions of state law and except as otherwise
required under federal law or regulation, the more stringent requirement shall control.
22. MISCELLANEOUS PROVISIONS
a. Each undersigned represents and warrants that its signature herein below has the
power, authority and right to bind their respective parties to each of the terms of
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this Agreement, and shall indemnify City fully, including reasonable costs and
attorney’s fees, for any injuries or damages to City in the event that such authority
or power is not, in fact, held by the signatory or is withdrawn.
b. All exhibits referenced herein and attached hereto shall be incorporated as if fully
set forth in the body of this Agreement.
[signatures appear on following page]
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SIGNATURE PAGE FOR CONSULTANT AGREEMENT WITH RATTLE TECH, LLC
TO PROVIDE IMPLEMENTATION SERVICES FOR THE 311 MOBILE
APPLICATION AND CITIZEN RELATIONSHIP MANAGEMENT SYSTEM
IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and
year first above written.
ATTEST: CITY OF SANTA ANA
________________________ _________________________
Jennifer L. Hall Alvaro Nunez
City Clerk City Manager
APPROVED AS TO FORM CONSULTANT
SONIA R. CARVALHO
City Attorney
By: _____________________ ____________________________
Jonathan T. Martinez By:
Assistant City Attorney Title:
RECOMMENDED FOR APPROVAL
____________________________
Jack Ciulla
Executive Director
Information Technology Department
Emmanuel Mathew
President
EXHIBIT A
SCOPE OF SERVICES
CITY OF SANTA ANA
Consultant shall perform services as set forth below.
A.Mandatory Requirements
All the following requirements are critical for the City to deliver its services and essential for the
successful implementation and adoption of the new Citizen Relationship Management (CRM)
system. Hence these requirements are deemed as mandatory and must be included in the
Vendor’s proposed scope for this project:
1.Implement a 311 CRM SaaS software solution that includes all customizations, integrations
and data migrations as deemed necessary to establish a modern 311 CRM process for the
City.
2.Provide a multiple language interface that includes a FULL translation of all elements in both
ENGLISH and SPANISH with the goal of adding a third language in the future
(VIETNAMESE).
3.Provide several options for customer engagement, including:
a.An online web portal featured on the City’s website;
b.Turnkey, branded mobile apps for both iOS and Android where app updates and app
publishing are managed solely by the vendor; and
c. Both Push Notifications and SMS text messaging options to suit the needs and
preferences of city residents and businesses.
4.Provide the City with the ability to update the icons/links on the front end of the mobile app
in REAL TIME without having to push a new version to the app store.
5.Provide an opportunity for customers to interact with the system either anonymously or by
using an account with a verified e-mail address.
a.It must be easy for Citizens to connect to the CRM Application using any channel of
their choice, with software expected to minimize barriers in connecting and
communicating with the City.
6.The CRM Application software and mobile apps are expected to use pictures, images, and
icons along with text to create a user-friendly and intuitive request intake environment, while
supporting multiple languages and ADA accessibility.
7.The 311 system should be able to integrate with 3rd party systems, App-Order, for Graffiti
issues and Trimble Cityworks for future expansion. The City desires the vendor to work with
the Graffiti vendor to complete the system integration before go-live.
8.Provide ability for customers to track their service request from submission to completion.
This includes the ability to obtain up-to-date status of requests, estimated days for
EXHIBIT I
SCOPE OF SERVICES
City of Santa Ana RFP No. 24-099A Page 16 of 50City of Santa Ana RFP No. 24-099A Page 16 of 50
CITY OF SANTA ANA
completion, and view “after work” photos of the completed issue either inside the app or sent
as an attachment in an e-mail status update.
9.Provide improved reporting, monitoring and analytic capabilities with visual indicators to City
management, thus generating insight into common customer issues and City delivery and
response times.
10. Provide CRM Applications user training for system users, department leads, and IT support
staff. Provide additional technical and functional training to IT team to manage future
Applications support.
11.Provide ongoing support and maintenance of the system based on an annual fee.
B.Additional Requirements
1.The items listed in the “Functional Requirements Matrix” (ATTACHMENT I) are additional
requirements that the City believes would help improve the implementation and the CRM
system adoption. The City would like to have these items addressed in the proposal to
determine if the Vendor can provide the functionality. A responsive proposal must include
the entire Functional Requirements Matrix document with a response for each item listed
(Yes, No or Partial, and any additional Vendor comments about that item). Proposals
without the Functional Requirements Matrix will be deemed nonresponsive and will
not be accepted.
City of Santa Ana RFP No. 24-099A Page 17 of 50City of Santa Ana RFP No. 24-099A Page 17 of 50
EXHIBIT B
CONSULTANT’S PROPOSAL
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311 MOBILE APP AND CITIZEN
RELATIONSHIP MANAGEMENT
(CRM) SYSTEM
SUBMITTED TO:
CITY SANTA ANA
CITY OF SANTA ANA
20 CIVIC CENTER PLAZA
SANTA ANA, CA 92701
Rattle Tech LLC
659 W Woodbury Rd
Altadena, CA. 91001
Primary Contact
Emmanuel Mathew
em@rattletech.com
909.709.8499
08/26/202
4
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Contents
Disclaimer ......................................................................................................................................................................................... 3
COVER LETTER................................................................................................................................................................................... 4
Executive Summary .......................................................................................................................................................................... 5
Agreement Statement ...................................................................................................................................................................... 6
Firm and Team Experience ............................................................................................................................................................... 6
Company Background ................................................................................................................................................................... 6
Proposed Work Plan ......................................................................................................................................................................... 9
Understanding of the Scope of Work ........................................................................................................................................... 9
Summary of features .................................................................................................................................................................. 12
Timeline for Execution ................................................................................................................................................................ 13
Cost Proposal .................................................................................................................................................................................. 15
CIVTAAPP PLANS ......................................................................................................................................................................... 15
Cost Estimate: ............................................................................................................................................................................. 17
Fee Schedule and Terms Estimate .............................................................................................................................................. 17
CERTIFICATIONS (ATTACHMENTS) .................................................................................................................................................. 18
Team Resumes ................................................................................................................................................................................ 18
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Disclaimer
This proposal is provided as a measure of your interest in entering into a services contract with Rattle
Tech LLC (“Rattle Tech”).
In furnishing this proposal, Rattle Tech undertakes no obligations. This proposal states general intent and
agreement to perform services contingent upon a formal written agreement between both parties.
The information contained in this document represents the current view of Rattle Tech as on date and is
subject to change at any time without notice to you. This document and its contents are provided AS IS
without warranty of any kind and should not be interpreted as on offer or commitment on Rattle Tech.
We make no warranties, express or implied, in this document.
The descriptions of other companies’ products in this document, if any, are provided only as a
convenience to you. Any such references should not be considered an endorsement or support by Rattle
Tech. Rattle Tech cannot guarantee their accuracy, and the product may change over time. Also, the
descriptions are intended as brief highlights to aid understanding, rather than as through coverage. For
authoritative descriptions of these products, please consult their respective manufacturers.
This deliverable is provided AS IS without warranty of any kind and Rattle Tech MAKES NO WARRANTIES,
EXPRESS OR IMPLIED, OR OTHERWISE.
All trademarks are the property of their respective companies.
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COVER LETTER
Aug 26, 2024
ATTN: Trevor Burgan, Principal Programmer Analyst
City of Santa Ana – Information Technology Department
20 Civic Center Plaza
Santa Ana, CA 92701
RE: Response to City of Santa Ana – Mobile 311 APP Citizen Relationship Management (CRM) Software
Solution
Dear Trevor,
On behalf of Rattle Tech, I am excited to submit our proposal in response to the City of Santa Ana's
Request for Proposals for the 311 Mobile app and Citizen Relationship Management (CRM) software
solution. We are confident that our existing Civita 311 CRM mobile app and backend solution, which
incorporates all the Functional Requirements Matrix and Mandatory features required by this RFP, will
significantly enhance citizen engagement and streamline non-emergency service requests for the City of
Santa Ana.
Rattle Tech's CRM solution features backend-managed customizations, enabling live updates without app
store redeployment. CRM solution is designed to seamlessly integrate with your existing systems. We
already have integration with Cityworks version 15.7.2 and higher, as well as with the App-Order/Graffiti
Protective Coatings (GPC) backend via API’s, ensuring compatibility with your current infrastructure. This
modern 311 CRM process is tailored to Santa Ana, offering residents interaction options through an
online portal, mobile app, SMS, phone, push notifications, and email. Residents can anonymously submit
non-emergency service requests without an account. The user-friendly design allows real-time tracking of
service requests and provides advanced reporting and analytics for city management. Comprehensive
training is provided for city staff.
Rattle Tech is committed to delivering a high-quality, user-friendly 311 CRM solution that meets Santa
Ana's current and future needs. Our team of experts is dedicated to ensuring a seamless implementation
and ongoing support, empowering the city to enhance operational efficiency and citizen satisfaction.
Our designated points of contact during the RFP process will be:
Emmanuel Mathew, President, em@rattletech.com , (C) 909.709.8499
Thank you for considering our proposal. We are eager to bring our proven 311 CRM solution to the City
of Santa Ana and look forward to the opportunity to work together to improve citizen engagement and
service delivery.
Sincerely,
Emmanuel Mathew
President
659 W Woodbury Rd Altadena, CA. 91001
Phone Number - 626.699.4622 x 214
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Executive Summary
Rattle Tech's approach to the City of Santa Ana's 311 Citizen Relationship Management (CRM) software
solution leverages our extensive experience and proven success in deploying 311 CRM systems across
various cities. Our existing 311 CRM mobile app already includes all mandatory features required by the
RFP, ensuring a comprehensive and seamless implementation.
Rattle Tech will provide and implement a modern 311 CRM process tailored to the unique needs of
Santa Ana. Our multi-channel engagement platform emphasizes human-centered design and customer
engagement, offering various options for residents to interact with the city, including an online portal,
mobile app, SMS text messaging, push notifications, and email notifications. The system is designed for
ease of access, allowing residents to connect with/without creating an account, and features a user-
friendly interface with pictures, icons, bilingual access, and ADA compliance. Citizens can track their
service requests from submission to completion with real-time updates from city departments.
Our solution includes advanced reporting, monitoring, and analytic capabilities to provide city
management with insights into common customer issues and city response times. We will develop a
unique brand identity for Santa Ana's 311 services, supported by an education and outreach campaign
to promote the new system. Comprehensive training will be provided for system users, department
heads, and the city's IT team. To enhance transparency, customer request data and resolutions will be
holistically shared on the city website. Additionally, we will develop a digital library and FAQ section to
provide necessary information, reducing the volume of calls to 311.
We have integrated a ChatGPT-powered Chatbot, enabling residents to access city information instantly,
thereby enhancing accessibility and responsiveness. Our solution also includes available APIs to connect
with external case management solutions and other systems, ensuring seamless integration and
expanded functionality.
The Civita 311 app features Geo-fencing options, allowing the city to manage events efficiently.
Residents can check-in into events and track the number of attendees, promoting closer resident
engagement. The Geo-fencing setup is managed in the backend and can define entry and exit
messages for residents entering or exiting the Geo-fencing area. Additionally, the app supports regular
push notifications to residents at the click of a button.
In summary, Rattle Tech's proven experience in deploying 311 CRM systems across various cities
ensures that we are well-equipped to meet and exceed the City of Santa Ana's requirements. If
selected, we will leverage our vast resources and expertise to ensure the successful implementation and
adoption of the 311 CRM solution, significantly enhancing citizen engagement and service delivery for
Santa Ana.
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Agreement Statement
We have reviewed the terms and conditions outlined in EXHIBIT II – Sample Agreement provided in the
Request for Proposals (RFP) and confirm our full concurrence with all provisions as stated. We have no
concerns or objections and are prepared to enter into the agreement as outlined.
Firm and Team Experience
Rattle Tech is pleased to submit this proposal to for a mobile app and support services to the City of
Santa Ana . We are confident given our experience and expertise in the area mobile app development
and our existing platform to help improve the community engagement for the City of Santa Ana. We
have provided the scope of the proposal below. If selected to assist the City of Santa Ana on this
project and we are certain we will help, make this a successful project.
We look forward to discussing the proposal and finalization of the features as per your interest and
requirements.
Company Background
Founded in 2016, Rattle Tech is headquartered at 659 W Woodbury Rd, Altadena, CA 91001. We are a
leading provider of software and application development services across various industries, supported by
a highly skilled and proficient team of 50 to 60 employees.
We focus on the development of mobile and cloud applications, and Internet of Things solutions. Our
team is well-versed in the latest Internet of Things, Mobile & Cloud technologies, and has delivered many
products to market. Our cost-optimized operating models get you the best value for your money, and our
Agile processes get you to market faster.
Our guiding principles are customer satisfaction and a strong focus on providing cost effective, reliable,
and leading-edge technologies to solve our customers’ product development challenges.
The below awards highlight our commitment to innovative and new mobile and IOT ideas.
CRN's 2017 IoT Innovators Awards
https://www.crn.com/slide-shows/internet-of-things/300094021/crns-2017-iot-innovators- awards.htm/16
CRN's 2018 IoT Innovators Awards
https://www.crn.com/slide-shows/internet-of-things/crn-s-2018-iot-innovators-awards/26
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Experience
Rattle Tech has extensive experience building mobile cloud and IOT solutions. Our services include both
Public, Private and Government organizations.
We are currently actively working with following government organizations: Riverside DA’s Office,
Riverside Sheriff, City of Corona, City of Ontario, City of Palm Spring, City of Vineland, Borough Roselle
Park, Ridgecrest, Cito of Rialto and many others.
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Our Mobile App Platform
We will create a mobile app designed to increase community engagement and provide an easy-to-use
experience when interacting with the City of Santa Ana ’s mobile solution. Rattle Tech will be deploying
and customizing your Cities Mobile app on our Civita App Community Engaagment Mobile App and
Cloud Platform.
Execution Strategy:
Our execution strategy incorporates proven methodologies, extremely qualified personnel, and a highly
responsive approach to managing deliverables. Following is a description of our project methods,
including how the project will be developed, a proposed timeline of events, and reasons for why we
suggest developing the project as described.
Project Objectives and Scope:
Rattle Tech will work with the city to create a purpose-built mobile app for the resident which provides an
intuitive and pleasant user experience, tailored to allow the users easy access to the City of Santa
Ana’s services.
Our mobile application will be deployed for IOS and Android Devices. One of our goals is to ensure the
data and information on the app is updated based on pulling data from the City’s website and social
media feeds. Your employees will not need to manage one more system.
Team Resumes
Team resumes are added below in the proposal.
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Proposed Work Plan
Understanding of the Scope of Work
Rattle Tech is pleased to present our comprehensive Civita App mobile solution for Community
Engagement, which is uniquely designed to utilize the data already existing within your organization.
With our extensive experience working with local governments and their stakeholders, we have a
proven track record of helping them implement their vision and leverage technology to achieve their
goals.
Our Civita App Community Engagement Mobile App and Cloud System stand out due to our pre-built
API integrations with various third-party systems, including Cityworks, App-Order, Granicus, ESRI,
WordPress, and more. This extensive integration capability ensures seamless compatibility with your
current infrastructure, allowing for smooth adoption and implementation.
Rattle Tech is committed to continuous innovation, regularly adding new features to our solutions that
benefit all our customers. Our commitment extends to ensuring compatibility with the latest versions of
iOS and Android, relieving the burden on the City’s IT infrastructure by hosting our solutions on AWS.
The Rattle Tech CRM is meticulously designed to meet and exceed the requirements outlined in the
RFP. It aligns perfectly with the City of Santa Ana's need for a comprehensive and modern 311 Citizen
Relationship Management (CRM) system, offering a robust platform that enhances citizen engagement
and streamlines non-emergency service requests. Our solution not only meets the mandatory
requirements but also addresses additional optional features that can further improve the system’s
implementation and adoption by the City:
Mandatory requirements
Requirement Yes/No Comments
Implement a 311 CRM SaaS software solution that includes
all customizations, integrations and data migrations as
deemed necessary to establish a modern 311 CRM process
for the City.
YES
Civitaapp product is
capable of delivering the
required functionalities,
including customizations
and integrations.
Provide a multiple language interface that includes a FULL
translation of all elements in both ENGLISH and SPANISH
with the goal of adding a third language in the future
(VIETNAMESE).
Partial
Currently supports
English and Spanish.
Expansion to Vietnamese
and other languages can
be accommodated as
needed.
Provide several options for customer engagement,
including:
a. An online web portal featured on the City’s
website;
b. Turnkey, branded mobile apps for both iOS and
Android where app updates and app publishing are
managed solely by the vendor; and
c. Both Push Notifications and SMS text messaging
options to suit the needs and preferences of city
residents and businesses.
YES
The Civitaapp product
includes a web portal,
branded mobile apps for
iOS and Android, and
support for Push
Notifications and SMS.
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Provide the City with the ability to update the icons/links on
the front end of the mobile app in REAL TIME without
having to push a new version to the app store.
YES
The system allows for
real-time updates to
icons and links without
requiring app store
submissions.
Provide an opportunity for customers to interact with the
system either anonymously or by using an account with a
verified e-mail address.
a. It must be easy for Citizens to connect to the
CRM Application using any channel of their choice,
with software expected to minimize barriers in
connecting and communicating with the City.
YES
Users can choose to
interact anonymously or
via verified accounts.
The system is designed
to be accessible through
various communication
channels.
The CRM Application software and mobile apps are
expected to use pictures, images, and icons along with text
to create a user-friendly and intuitive request intake
environment, while supporting multiple languages and ADA
accessibility.
YES
The application
incorporates visual
elements and text to
enhance user experience
and supports ADA
compliance and multiple
languages.
The 311 system should be able to integrate with 3rd party
systems, App-Order, for Graffiti issues and Trimble
Cityworks for future expansion. The City desires the vendor
to work with the Graffiti vendor to complete the system
integration before go-live.
YES
Integration capabilities
with App-Order and
Trimble Cityworks are
supported.
Provide ability for customers to track their service request
from submission to completion. This includes the ability to
obtain up-to-date status of requests, estimated days for
completion, and view “after work” photos of the completed
issue either inside the app or sent as an attachment in an
e-mail status update .
YES
Customers can track
requests, view status
updates, get estimated
completion times, and
access “after work”
photos via the app or
SMS or email updates.
Provide improved reporting, monitoring and analytic
capabilities with visual indicators to City management, thus
generating insight into common customer issues and City
delivery and response times.
YES
The system includes
advanced reporting and
analytics features,
offering visual indicators
to track customer issues
and monitor response
times.
Provide CRM Applications user training for system users,
department leads, and IT support staff. Provide additional
technical and functional training to IT team to manage
future Applications support.
YES
Training is provided for
department leads, IT
staff, and ongoing
support is included for
future application
management.
Provide ongoing support and maintenance of the system
based on an annual fee.
YES
Ongoing support and
maintenance are offered
with an annual fee
structure.
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Additional Requirements
Requirement Yes/No Comments
The items listed in the “Functional Requirements Matrix”
(ATTACHMENT I) are additional requirements that the City
believes would help improve the implementation and the
CRM system adoption. The City would like to have these
items addressed in the proposal to determine if the Vendor
can provide the functionality. A responsive proposal must
include the entire Functional Requirements Matrix
document with a response for each item listed (Yes, No or
Partial, and any additional Vendor comments about that
item)..
YES
The Functional
Requirements Matrix is
included with the
proposal, addressing
each item as required.
Additional features in Civitaapp
Includes deployment of iOS app in the Apple App Store & Android app in the Google Play Store -
Maintain, support, and update the application to remain current with modern technology and
application store guidelines
Incorporation of city-specific logos, colors, and branding.
Use of APIs or automate a scraping process to pull the following data from the City’s current
website system:
Home screen with image slider for announcements & highlights and pull your existing banners.
Calendar of City events & activities
In the My City Sections we will work with the city to present information the resident may most
like to see.
o Listing of City parks, facilities, and other buildings & venues
o Library information & resources
The city can embed News feed with press releases, Twitter, Facebook, Instagram, and YouTube
feed, etc.
Important City contact numbers & website links
Links to City social media accounts.
In-app notifications/SMS/Email to notify users of important announcement
Provide facility and department Information
Include city services FAQ’s (frequently asked questions)
Include Interactive mapping for city facilities and parks
Includes setup of cloud system to connect to mobile app
Includes setup and configuration of the Work Order System based on City’s needs
Provide training for staff to update application content
We also provide a mobile app that can be used by the City’s to close issues reported by the
mobile app.
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Summary of features
311 reporting
Bluetooth beacon technology to help explore your community
Geo tag landmarks and points of interest to help explore your community
Parks, facilities & libraries
Newsfeed & press releases
Social media integration
Things-to-do
Manage issues & work orders
Civita App – For Residents:
Residents can create issues from the Civita App
Employees can create work orders from Civita Cloud
Auto-assign work orders to field tech / employee
Track history of work orders
Work orders show geo tagged location of images submitted
Up to 5 images can be uploaded per work order
Civita App – For Your Employees:
Employees can create issues / work orders from Civita Field Service App
Reassign work orders to field tech / employee
View assigned work orders
View work order details and location
Update work orders
Civita Cloud – Our Community Engagement Platform:
Manage community engagement
Update banners and sliders on the app
Define issue categories
Update to manage community engagement
Allow community members to create accounts
GEO fence the allowable issue submission range
Update community pages
Ability to pull data from APIs or scraping data to reduce data entry
Calendar
* Text notifications to community members – Issue status update
** Email notifications to community members – issue status update
*** Storage
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Timeline for Execution
We expect this project will take between 8 to 9 weeks depending on the availability of the City of Santa
Ana’s stakeholders.
The estimated project timeline is based on getting the information listed in Check List, within 5 business
days of the kick of the project. We assume we will receive necessary all subsequent feedback based on
questions within 3 business days.
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References 1
City Name : City of Ontario
Colin Fernandes
Executive Director IT
Information Technology Agency
P: 909-395-2118
Email: CFernandes@ontarioca.gov
Website: www.OntarioCA.gov
Choon Vu Lam
IT Manager - Applications
Information Technology Agency
P: 909-395-2092
Email: clam@ontarioca.gov
Website: www.ontarioca.gov
Contract Amount: Average $50,000 per year Year: Since 2018
Description of supplies, equipment, or services
provided:
311 Mobile App, Cityworks & App-Order
Integration.
Reference 2
City Name : City of Vineland
Tony Quigley
Director Of Information Systems
Office: 856-794-4000 ext. 4345
Email: aquigley@vinelandcity.org
Website: www.Vinelandcity.org
Kevin Grohman
System Analyst
Office: 856-794-4000 ext. 4071
Email: kgrohman@vinelandcity.org
Website: www.Vinelandcity.org
Contract Amount: Average $10,000 per year Year: Since 2022
Description of supplies, equipment, or
services provided:
311 Mobile App, Civita App CRM system.
Reference 3
City Name : City of Palm Springs
Kirsten D'Amato, PMP
IT Business Systems Analyst
Phone: (760) 322-8397
Email: Kirsten.D'Amato@palmspringsca.gov
Website: www.palmspringsca.gov
Jason Underwood
Assistant Director of IT
Phone: (760) 322-8394
Email: Jason.Underwood@palmspringsca.gov
Website: www.palmspringsca.gov
Contract Amount: Average $15,000 per year Year: Since 2019
Description of supplies, equipment, or
services provided:
311 Mobile App, Civita App CRM system.
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Cost Proposal
CIVTAAPP PLANS
Full Plan Comparison:
https://www.civitaapp.com/pricing/#fullPlan
Civita App – For Residents: Civita Community Pro Civita Community Engage
Residents can create issues from the Civita App 350 1000
Employees can create work orders from Civita Cloud Included Included
Auto-assign work orders to field tech / employee Included Included
Track history of work orders Included Included
Work orders show geo tagged location of images submitted Included Included
Up to 5 images can be uploaded per work order Included Included
Civita App – For Your Employees: Civita Community Pro Civita Community Engage
Employees can create issues / work orders from Civita Field
Service App Included Included
Reassign work orders to field tech / employee Included Included
View assigned work orders Included Included
View work order details and location Included Included
Update work orders Included Included
Civita Cloud – Our Community Engagement Platform: Civita Community Pro Civita Community Engage
Manage community engagement Included Included
Update banners and sliders on the app Manual API / Scraping
Define issue categories Included Included
Update to manage community engagement Included Included
Allow community members to create accounts Included Included
GEO fence the allowable issue submission range Included Included
Update community pages Manual API / Scraping
Ability to pull data from APIs or scraping data to reduce data
entry Manual API / Scraping
Calendar Manual API / Scraping
* Text notifications to community members – issue status 2,500/month 5,000/month
** Email notifications to community members – issue status 30,000/month 70,000/month
*** Storage 5 Gb 10 Gb
In-app push notifications Included Included
Automatic image recognition N/A Included
Advanced analytics N/A Included
Set-up and deployment $2,500.00 $5,000.00
(includes up to 15 hrs.) (includes up to 30 hrs.)
NOTE: * Additional Text: $0.035 • ** Additional Emails: $0.005 • *** Additional Storage: $0.35 per GB per month •
*** Additional issues: $25 per 1,000 tickets per month***
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Additional Service Hours:
Professional Services Rate Schedule: Rate
Project Management $ 110.00
Business Analyst / Consultant $ 95.00
Graphics / UX Designer $ 80.00
Software / Database Development $ 90.00
Select Plan:
Plan Summary One time
Set-up Fee Monthly Fee
Civita Community Pro 350 issues per month $2,500 $249.99
Civita Community Engage 1,000 issues per month $5,000 $499.99
APP - Order (GPC) Integration $3,000
CityWorks Integration $3,000
Following fields are included in Integration:
App Order (GPC ) Integration Details (Fields) CityWorks Integration Details (Fields)
Issue Type Issue Type
Issue Subtype (surface) Issue Date / Time
Issue Date / Time Citizen Name, E-mail, Phone, etc.
Citizen Name, E-mail, Phone, etc. Citizen Issue Notes
Citizen Issue Notes Citizen Photos
Citizen Photos Status Update (Closed, Canceled, etc.)
Status Update (Closed, Canceled, etc.) Status Update Date/Time
Status Update Date/Time
Note: Integration with other fields will be estimated separately.
Additional Options:
Option Details Fee
BetterServ.AI - Notifications - Geo-Fencing $99.99
BetterServ.AI – CHATBOT (ChatGPT Powered) Includes 3M Tokens $99.99
Additional Tokens Per million $25.00
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Cost Estimate:
This estimate is based on managing 10,000 issues per month and includes integration with
GPC and Cityworks. It also accounts for the availability of a mobile app Chatbot and geo alerts.
Plan Summary One time Set-up Fee Monthly Fee
Civita Community Engage 1,000 issues
per month $5,000 $499.99
Additional Issues $25 / 1000
issues $225.00
APP – Order (GPC) Integration $3,000
CityWorks Integration $3,000
Total $11,000 $724.99
Additional Option (Included in Cost Summary)
BetterServ.AI - Notifications - Geo-Fence Geo-fence notifications $99.99
BetterServ.AI – Chatbot (ChatGPT Powered) Includes 3M tokens $99.99
Summary of Costs
Total One-Time Set-Up Fee (including integrations): $11,000
Total Monthly Cost: $924.97
Fee Schedule and Terms Estimate
Rattle Tech will charge the City of Santa Ana the following fees:
o Monthly Hosting and Support fee:
Includes hosting cost.
Includes bug fixes
hours of additional support / traning per month. Based on plan.
Monthly fee billed at beginning of each month.
Payment terms are Net 15.
The following table details the pricing for delivery of the services outlined in this proposal. This pricing is
valid for 60 days from the date of this proposal:
Set-up fee – bill on project initiation:
Monthly hosting billing starts once the Service - Mobile App and Hosting service is
available to test by the client.
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www.Rattle Tech.com
CERTIFICATIONS (ATTACHMENTS)
Below certifications and related documents have been uploaded to the Planet Bid Portal under the 'Attachments'
section. Please refer to the file 'CityOfSantaAna_RFP_24-099A-CERTIFICATIONS-RattleTech.pdf' for details.
Attachment A: Proposer’s Certification and Proposal Item Pricing
Attachment B: References
Attachment C: Proposer’s Statement
Attachment D: Non-Collusion Affidavit
Attachment E: Non-Lobbying Certification
Attachment F: Non-Discrimination Certification
Attachment G: Sam.gov UEI Verification
Attachment H: Certification Regarding Debarment, Suspension, Ineligibility and Voluntary,
Exclusion
Attachment I: Functional Requirements Matrix
Team Resumes
Shashidhar V, CSM
Senior Technical Project Manager
Profile
Seasoned Senior Technical Project Manager with 15+ years of experience in overseeing complex IT
projects and driving business process improvements. Expert in application architecture design and
project leadership, with a proven ability to manage enterprise-level solutions, facilitate stakeholder
communications, and deliver projects on time and within budget. Adept at leading cross-functional
teams, performing gap analysis, and designing system enhancements to boost productivity and reduce
costs.
Skillset:
Process Improvement: Process Analysis & Redesign, Change Control Management
Project Management: Project Management & Tracking, Budgeting & Planning, Risk & Scope
Management
Technical Expertise: System Solution Architectures, Cost & Resource Estimates, Project &
Delivery Methodologies
Tools & Technologies: ASP.NET, C#, .NET Core, SQL Server, WCF, JavaScript, HTML, CSS,
Agile/Scrum, Microsoft SharePoint
Career Highlights:
Led a team of 30+ developers on projects with budgets up to $1M, from inception to
completion.
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Mentored staff who advanced to Project and Product Management roles.
Key Projects:
Civita app: Architected a mobile engagement application enhancing community interaction with
local governments. Integrated APIs with Cityworks, implemented AI-based image recognition,
and utilized SendGrid and AWS for communication services
f8 Real Estate Media: Architected a cloud-based web/mobile application for managing real
estate photography and media services. Implemented modules for affiliate and client
management, image processing, and appointment scheduling.
Riverside/Los Angeles/Orange County District Attorney (NEXI): Developed a unified application
combining various software components, including SOAP-based web services, XML data feeds,
and CMS integration, adhering to NIEM standards.
Astropak (ICMS): Architected a workflow system for scheduling and tracking jobs in cleanroom
processing, utilizing barcode scanning and Agile methodologies for development and reporting.
Orange County Employees Association (OCEA): Revamped an underperforming enterprise
project, improving use case definitions, database design, security implementations, and
application performance.
NAMMCal: Architected applications for tracking healthcare records using SharePoint and .NET
technologies, with features including workflow management and automated reporting.
CompPartners Medical Management System (MMS): Developed a secure, customizable web
services framework for medical account management, incorporating complex security models
and automated workflow engines.
Certifications and Training
PMP, Project Management Professional (In Progress)
Certified Scrum Master (CSM)
Microsoft Certified .NET Framework Developer (Web-based Client Development & Application
Development Foundation)
Microsoft Certified Office Project, Managing Projects
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Isha K
Senior Team Leader
Profile:
Experienced Team Leader with over 15+ years of experience in directing workgroups, developing
strategies, providing training, setting goals, and obtaining team feedback. Known for excellent
interpersonal and communication skills, with a strong ability to communicate goals and vision
effectively. Adept at problem-solving, networking, and building consensus.
Skillset:
Languages/Frameworks: ASP.NET, C#, .NET Core, JavaScript
Web Technologies: Web APIs, MVC, Angular, jQuery
Database: SQL Server
Tools/Frameworks: LINQ, WCF, WPF
Key Projects:
BetterServ AI: Spearheaded the development of advanced AI modules for seamless integration
with both mobile and web applications. Architected solutions for sophisticated Chatbot
functionalities, geofencing, and image recognition technologies. Integrated ChatGPT for
enhanced conversational capabilities, enabling advanced user interactions and improved
response accuracy.
f8re: Led the backend development of a comprehensive real estate photography platform.
Designed and implemented robust systems for secure online payment processing, dynamic
brochure generation with real-time data integration, virtual tour video production utilizing
advanced video encoding techniques, and automated catalog creation through efficient data
handling and API integration.
Work Order Systems: Managed the development of a scalable backend system for the
generation and management of online work orders. Developed and integrated modules for issue
reporting, automated email notifications, and real-time status tracking with event-driven
updates. Ensured system reliability and data consistency across multiple departments.
SigmaNet: Engineered a sophisticated tracking platform that facilitates customer interactions
for exploring and generating quotations. Implemented user access controls and permissions to
streamline account management, and integrated comprehensive quote verification processes.
Developed a backend infrastructure that supports complex querying and reporting
functionalities for enhanced user experience and operational efficiency.
Education
MCA –Master of Computer Applications
__________________________________________________________________________________
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Raman
Flutter Developer & Project Manager
Profile:
Experienced Flutter developer with 10+ years in hybrid mobile application development, specializing in
project management and team leadership. Successfully developed and deployed 60+ apps, focusing on
user-friendly design, real-time tracking, and backend integration. Proficient in Dart, Firebase, REST APIs,
Google Maps API, and secure payment systems.
Skillset:
Flutter & Dart Development
Firebase & REST API Integration
Mobile UI/UX Design
Payment Gateway Integration
Project Management & Leadership
Version Control (Git, GitLab, BitBucket)
Key Projects:
311 Mobile Apps: Developed comprehensive 311 mobile applications for cities including
Vineland, NJ; Roselle Park, NJ; Woodland Park, NJ; Marion, IN; Ontario, CA and more. These
apps, available on both iOS and Android, feature Firebase integration to enable residents to
submit non-emergency service requests and access city services easily.
Field Service Management: Developed a mobile app for city staff to efficiently manage and
communicate about service issues, available on iOS and Android with Firebase integration.
Dining Experience Enhancement: Developed an app to optimize customer-service interactions
in the hospitality industry.
Education:
B.E. in Computer Science
Achievements:
Certificate of Appreciation for advancing education technology
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Ramesh. D
Senior Backend and API Developer
Professional Summary
A seasoned Backend Developer with over 9+ years of experience in designing, developing, and
maintaining web-based applications. Specialized in API development, database design, and cloud
integration. Proficient in C#.NET, ASP.NET MVC, SQL Server, and AWS services, with a strong focus on
delivering scalable and efficient solutions.
Skillset:
Programming Languages: C#.NET, VB.Net
Web Technologies: ASP.NET MVC, JQuery, Web API, ADO.NET, .NET Core, Angular
Database Management: SQL Server
Cloud Services: AWS (Pinpoint, S3 Storage), Send Gird, Twillo
Tools & Frameworks: Entity Framework, LINQ, WCF
External system Integrations – Cityworks, APP-Order, ESRI, Tyler
Key Projects:
311 Mobile Apps Backend: Developed and maintained backend services for 311 mobile SaaS
application. Implemented Web API services and optimized database structures for scalable and
efficient non-emergency service request handling.
Field Service Management Backend: Engineered backend systems for a field service
management app used by city staff. Implemented robust data handling processes and real-time
updates to support efficient issue management and communication.
Clean Beam: Built backend services for a real estate platform delivering property information
via Bluetooth beacons. Designed and managed database schemas to ensure effective data
handling and system performance.
Sparrin-X: Developed backend infrastructure for a platform connecting boxers, trainers, and
managers. Focused on core application features and optimized database tables and stored
procedures.
Averiware Apps: Created backend services for a sponsorship management system, including
real-time Google Maps integration. Engineered backend processes and optimized database
design for dynamic updates and efficient data handling.
AlertALife: Designed and implemented backend APIs for an emergency alert application,
including features for document sharing and event tracking. Managed data flow and ensured
reliable backend functionality for emergency notifications.
Education Qualification:
Master of Computer Applications
EXHIBIT C
SERVICE LEVEL AGREEMENT
SERVICE LEVEL AGREEMENT
A.Support Services: During the term of this Agreement, Rattle Tech LLC will provide the
services described herein so as to maintain the Covered Software in good working
order, keeping it free from material defects so that the Covered Software shall
function properly and in accordance with the accepted level of performance.
Service Response.
1.Rattle Tech LLC will make available to City a telephone number and an e-
mail address (the "Support HOTLINE") for City to use to request service or
report an outage of the Covered Software.
2.The Support HOTLINE operates during business hours, 7:00 a.m. to 6:00 p.m.
PST, Monday through Friday, excluding legal holidays. Extended coverage is
available for an additional fee.
3.The Support HOTLINE can also be used to notify Rattle Tech LLC of problems
associated with the Covered Software and related documentation. Rattle
Tech LLC will also make available a City support site with user accounts for
City to submit requesting service tickets.
4.Bug or error shall mean any reported malfunction, error or other defect in
the Covered Software that can be reproduced by Rattle Tech LLC and
constitutes a non- conformity from the existing documentation or
functionality that existed at the time the Covered Software was accepted by
City.
B.Remedial Support. Upon receipt by Rattle Tech LLC of notice from Customer through
one of the service request options of an error, defect, malfunction or nonconformity
in the Covered Software, Rattle Tech LLC shall respond as provided below:
Severity 1: Produces an emergency situation in which the Covered Software is
inoperable, produces incorrect results, or fails catastrophically.
RESPONSE: Rattle Tech LLC will provide a response by a qualified
member of its staff to begin to diagnose and to correct a Severity 1
problem as soon as reasonably possible, but in any event a response via
telephone will be provided within one (1) hour. Rattle Tech LLC will
continue to provide best efforts to resolve severity 1 problems in less
than twenty-four (24) hours. The resolution will be delivered to City as a
work-around or as a software fix. If Rattle Tech LLC delivers an
acceptable fix, the case will be closed. If an acceptable work-around is
delivered, the case severity level will be dropped to level 2.
Severity 2: Produces a detrimental situation in which performance (throughput
or response) of the Covered Software degrades substantially under reasonable
loads, such that there is a severe impact on use; the Covered Software is
usable, but materially incomplete; one or more mainline functions or
commands is inoperable; or the use is otherwise significantly impacted.
RESPONSE: Rattle Tech LLC will provide a response by a qualified
member of its staff to begin to diagnose and to correct a Severity 2
problem as soon as reasonable possible, but in any event a response via
telephone will be provided within four (4) hours. Rattle Tech LLC will
exercise its best efforts to resolve Severity 2 problems within three (3)
days. The resolution will be delivered to City in the same format as
Severity 1 problems. If Rattle Tech LLC delivers an acceptable work-
around for a Severity 2 problem, the severity classification will drop to a
Severity 3.
Severity 3: Produces an inconvenient situation in which the Covered Software
is usable but does not provide a function in the most convenient or expeditious
manner, and the user suffers little or no significant impact.
RESPONSE: Rattle Tech LLC will exercise their best efforts to provide to
City an estimate of the effort to resolve the problem or may provide a
simple workaround. Approved work will be performed as a part of
standard system maintenance.
Severity 4: Produces a noticeable situation in which the use is affected in some
way which is reasonably correctable by a documentation change or by a simple
maintenance release from Rattle Tech LLC.
RESPONSE: Rattle Tech LLC will exercise their best efforts to provide to
City an estimate of the effort to resolve the problem or may provide a
simple workaround. Approved work will be performed as a part of
standard system maintenance.
C. Planned System Maintenance
1. Rattle Tech LLC shall inform the Customer of any planned system maintenance
at least three (3) days in advance.
2. All system maintenance shall be conducted during non-core business hours,
specifically between 12:00 AM and 4:00 AM Pacific Time Zone (PT).
3. Rattle Tech LLC will make commercially reasonable efforts to minimize the
duration of the maintenance and its impact on system availability.
D. System Outage Detection & Notification
1. Rattle Tech LLC shall monitor the system for any service interruptions and will
detect outages proactively.
2. In the event of a service outage, Rattle Tech LLC will notify the City by email or
text message within 30 minutes of detection.
3. The notification will include the nature of the issue, any available details
regarding the outage, and an estimated resolution time. If a resolution time is
not immediately available, Rattle Tech LLC will provide regular updates to the
Customer.
E. Maintenance Services. During the term of this Agreement, Rattle Tech LLC will
maintain the Covered Software by providing software updates as necessary to City.
Updates will be provided on an as-ready basis and include the items listed below:
1. Bug fixes.
2. Make updates and customization based on the request from the City.
(a) Updates do not include: extensions for different hardware platforms
(b) extensions for different operating system platforms
F. Service Credits. In the event that the Service Rattle Tech LLC fails to meet any of
the Service Level Commitments, the Service Rattle Tech LLC shall credit the
Customer's account with a fair and reasonable amount of professional services hours.
The amount of such credit shall be determined by mutual agreement between Rattle
Tech and the City, taking into account the severity and duration of the service
interruption or performance degradation.
G. Exclusions: The Service Rattle Tech LLC shall not be liable for any failure or delay in
performance to the extent caused by events beyond its reasonable control, including,
but not limited to, acts of God, acts of government, fire, flood, strikes, labor disputes,
riots, wars, terrorism, or other similar events.
EXHIBIT D
CONSULTANT’S COST PROPOSAL
(including hourly rates if applicable)
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Cost Proposal
CIVTAAPP PLANS
Full Plan Comparison:
https://www.civitaapp.com/pricing/#fullPlan
Civita App – For Residents: Civita Community Pro Civita Community Engage
Residents can create issues from the Civita App 350 1000
Employees can create work orders from Civita Cloud Included Included
Auto-assign work orders to field tech / employee Included Included
Track history of work orders Included Included
Work orders show geo tagged location of images submitted Included Included
Up to 5 images can be uploaded per work order Included Included
Civita App – For Your Employees: Civita Community Pro Civita Community Engage
Employees can create issues / work orders from Civita Field
Service App Included Included
Reassign work orders to field tech / employee Included Included
View assigned work orders Included Included
View work order details and location Included Included
Update work orders Included Included
Civita Cloud – Our Community Engagement Platform: Civita Community Pro Civita Community Engage
Manage community engagement Included Included
Update banners and sliders on the app Manual API / Scraping
Define issue categories Included Included
Update to manage community engagement Included Included
Allow community members to create accounts Included Included
GEO fence the allowable issue submission range Included Included
Update community pages Manual API / Scraping
Ability to pull data from APIs or scraping data to reduce data
entry Manual API / Scraping
Calendar Manual API / Scraping
* Text notifications to community members – issue status 2,500/month 5,000/month
** Email notifications to community members – issue status 30,000/month 70,000/month
*** Storage 5 Gb 10 Gb
In-app push notifications Included Included
Automatic image recognition N/A Included
Advanced analytics N/A Included
Set-up and deployment $2,500.00 $5,000.00
(includes up to 15 hrs.) (includes up to 30 hrs.)
NOTE: * Additional Text: $0.035 • ** Additional Emails: $0.005 • *** Additional Storage: $0.35 per GB per month •
*** Additional issues: $25 per 1,000 tickets per month***
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Additional Service Hours:
Professional Services Rate Schedule: Rate
Project Management $ 110.00
Business Analyst / Consultant $ 95.00
Graphics / UX Designer $ 80.00
Software / Database Development $ 90.00
Select Plan:
Plan Summary One time
Set-up Fee Monthly Fee
Civita Community Pro 350 issues per month $2,500 $249.99
Civita Community Engage 1,000 issues per month $5,000 $499.99
APP - Order (GPC) Integration $3,000
CityWorks Integration $3,000
Following fields are included in Integration:
App Order (GPC ) Integration Details (Fields) CityWorks Integration Details (Fields)
Issue Type Issue Type
Issue Subtype (surface) Issue Date / Time
Issue Date / Time Citizen Name, E-mail, Phone, etc.
Citizen Name, E-mail, Phone, etc. Citizen Issue Notes
Citizen Issue Notes Citizen Photos
Citizen Photos Status Update (Closed, Canceled, etc.)
Status Update (Closed, Canceled, etc.) Status Update Date/Time
Status Update Date/Time
Note: Integration with other fields will be estimated separately.
Additional Options:
Option Details Fee
BetterServ.AI - Notifications - Geo-Fencing $99.99
BetterServ.AI – CHATBOT (ChatGPT Powered) Includes 3M Tokens $99.99
Additional Tokens Per million $25.00
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Cost Estimate:
This estimate is based on managing 10,000 issues per month and includes integration with
GPC and Cityworks. It also accounts for the availability of a mobile app Chatbot and geo alerts.
Plan Summary One time Set-up Fee Monthly Fee
Civita Community Engage 1,000 issues
per month $5,000 $499.99
Additional Issues $25 / 1000
issues $225.00
APP – Order (GPC) Integration $3,000
CityWorks Integration $3,000
Total $11,000 $724.99
Additional Option (Included in Cost Summary)
BetterServ.AI - Notifications - Geo-Fence Geo-fence notifications $99.99
BetterServ.AI – Chatbot (ChatGPT Powered) Includes 3M tokens $99.99
Summary of Costs
Total One-Time Set-Up Fee (including integrations): $11,000
Total Monthly Cost: $924.97
Fee Schedule and Terms Estimate
Rattle Tech will charge the City of Santa Ana the following fees:
o Monthly Hosting and Support fee:
Includes hosting cost.
Includes bug fixes
hours of additional support / traning per month. Based on plan.
Monthly fee billed at beginning of each month.
Payment terms are Net 15.
The following table details the pricing for delivery of the services outlined in this proposal. This pricing is
valid for 60 days from the date of this proposal:
Set-up fee – bill on project initiation:
Monthly hosting billing starts once the Service - Mobile App and Hosting service is
available to test by the client.
EXHIBIT E
FEDERAL CONTRACT PROVISIONS
CITY OF SANTA ANA
Federal Regulations – Recipient must comply with the government cost principles, uniform administrative
requirements and audit requirements for federal grant program housed within Title 2, Part 200 of the
Code of Federal Regulations.
b.Debarment and Suspension – As required by Executive Orders 12549 and 12689, and 2
CFR §200.212 and codified in 2 CFR Part 200, Recipient must provide protection against waste, fraud,
and abuse by debarring or suspending those persons deemed irresponsible in their dealings with the
Federal government.
c.Audit Records - With respect to all matters covered by this agreement all records shall be
made available for audit and inspection by CITY, the grant agency and/or their duly authorized
representatives for a period of three (3) years from the date of submission of the final expenditure report
by the City of Santa Ana. For a period of three years after final delivery hereunder or until all claims
related to this Agreement are finally settled, whichever is later, Recipient shall preserve and maintain all
documents, papers and records relevant to the services provided in accordance with this Agreement,
including the Attachments hereto. For the same time period, Recipient shall make said documents,
papers and records available to City and the agency from which City received grant funds or their duly
authorized representative(s), for examination, copying, or mechanical reproduction on or off the premises
of Recipient, upon request during usual working hours.
d. Reports - Recipient shall provide to City all records and information requested by City for
inclusion in quarterly reports and such other reports or records as City may be required to provide to the
agency from which City received grant funds or other persons or agencies.
e.Section 504 of the Rehabilitation Act of 1973 (Handicapped) - All recipients of federal
funds must comply with Section 504 of the Rehabilitation Act of 1973 (The Act). Therefore, the federal
funds recipient pursuant to the requirements of The Act hereby gives assurance that no otherwise
qualified handicapped person shall, solely by reason of handicap be excluded from the participation in,
be denied the benefits of or be subject to discrimination, including discrimination in employment, in any
program or activity that receives or benefits from federal financial assistance. The Recipient agrees it will
ensure that requirements of The Act shall be included in the agreements with and be binding on all of its
contractors, subcontractors, assignees or successors.
f.Americans with Disabilities Act of 1990 - (ADA) Recipient must comply with all
requirements of the Americans with Disabilities Act of 1990 (ADA), as applicable.
g.Political Activity - None of the funds, materials, property, or services provided directly or
indirectly under this agreement shall be used for any partisan political activity, or to further the election
or defeat of any candidate for public office, or otherwise in violation of the provisions of the "Hatch Act".
h.No Lobbying - Recipient will comply with all applicable lobbying prohibitions and laws,
including those found in the Byrd Anti-Lobbying Amendment (31 U.S.C. 1352, et seq.), and agrees that
none of the funds provided under this award may be expended by the Recipient to pay any person to
influence, or attempt to influence an officer or employee of any agency, a Member of Congress, an officer
EXHIBIT III-A
FEDERAL REGULATIONS
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CITY OF SANTA ANA
or employee of Congress, or an employee of a Member of Congress in connection with any federal action
concerning the award or renewal of any federal contract, grant, loan, or cooperative agreement.
i. Non-Discrimination and Equal Opportunity - Recipient will comply, and all its contractors
(or subrecipients) will comply, with Title VI of the Civil Rights Act of 1964, as amended; Section 504 of
the Rehabilitation Act of 1964, as amended; Subtitle A, Title II of the Americans with Disabilities Act (ADA)
(1990); Title IX of the Education Amendments of 1972; the Age Discrimination Act of 1975, as amended;
Drug Abuse Office and Treatment Act of 1972, as amended; Comprehensive Alcohol Abuse and
Alcoholism Prevention, Treatment and Rehabilitation Act of 1970, as amended; Section 523 and 527 of
the Public Health Service Act of 1912, as amended; Title VIII of the Civil Rights Act of 1968, as amended;
Department of Justice Non-Discrimination Regulations, 28 CFR Part 42, Subparts C, D, E, and G; and
Department of Justice regulations on disability discrimination, 28 CFR Part 35 and 39. In the event a
Federal or State court, Federal or State administrative agency, or the Recipient makes a finding of
discrimination after a due process hearing on the grounds of race, color, religion, national origin, sex, or
disability against a recipient of funds, the Recipient will forward a copy of the findings to CITY which will,
in turn, submit the findings to the Office of Civil Rights, Office of Justice Programs, U.S. Department of
Justice. If applicable, recipient will comply with the equal opportunity clause in 41 C.F.R. 60-1.4(b) in
accordance with Executive Order 11246 as amended by Executive Order No. 11375.
j.Equal Employment Opportunity - Recipient will comply, and all its contractors (or
subrecipients) will comply, with all requirements of the Executive Order 11246 of September 24, 1965,
entitled “Equal Employment Opportunity,” as amended by Executive Order 11375 of October 13, 1967,
and as supplemented in Department of Labor regulations (41 CFR chapter 60), as applicable.
k.Public Contracts Code - Recipient will comply, and all its contractors (or subrecipients) will
comply, with all requirements of the California Public Contract Code Section 10295.3, as applicable.
l.Copeland Anti-Kickback Act - Recipient will comply, and all its contractors and
subcontractors (or subrecipients) shall comply, with all requirements of the Copeland “Anti-Kickback”
Act (30 U.S.C. 3145) as supplemented in Department of Labor regulations (29 CFR Part 3), as
applicable.
(1)Contractor – Contractors shall comply with 18 U.S.C. § 874, 40 U.S.C. § 3145, and the
requirements of 29 C.F.R. pt. 3 as may be applicable, which are incorporated by reference into
this contract.
(2)Subcontracts – Contractor or subcontractor shall insert in any subcontracts the clause above
and such other clauses as FEMA may by appropriate instructions require, and also a clause
requiring the subcontractors to include these clauses in any lower tier subcontracts. The prime
contractor shall be responsible for the compliance by any subcontractor or lower tier
subcontractor with all of these contract clauses.
(3)Breach – A breach of the contract clauses above may be grounds for termination of the contract,
and for debarment as a contractor and subcontractor as provided in 29 C.F.R. § 5.12.
m.Davis-Bacon Act - Recipient will comply, and all its contractors (or subrecipients) will
comply, with all requirements of the Davis-Bacon Act (40 U.S.C. 3141-3144 and 3146-3148) as
supplemented by Department of Labor regulations (29 CFR Part 5), as applicable.
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Contractors are required to pay wages to laborers and mechanics at a rate no less than the prevailing
wages specified in a wage determination made by the Secretary of Labor.
Additionally, contractors are required to pay wages not less than once a week.
n.Work Hours and Safety - Recipient will comply, and all its contractors (or
subrecipients) will comply, with all requirements of Sections 103 and 107 of the Contract Work Hours
and Safety Standards Act (40 U.S.C. 3702 and 3704) as supplemented by Department of Labor
regulations (29 CFR Part 5), as applicable.
o.Clean Air Act - Recipient will comply, and all its contractors (or subrecipients) will
comply, with all applicable standards, orders or requirements issued under the Clean Air Act (42 U.S.C.
7401-7671q), and the Federal Water Pollution Control Act (33 U.S.C. 1251-1387), as applicable.
p.Energy and Conservation - Recipient will comply, and all its contractors (or subrecipients)
will comply, with all requirements of the Energy Policy and Conservation Act (42 U.S.C. 6201), as
applicable.
q.Waste Disposal - Recipient will comply, and all its contractors (or subrecipients) will
comply, with all requirements of Section 6002 of the Solid Waste Disposal Act, as amended by the
Resource Conservation and Recovery Act, as applicable.
r.Patent Rights - Recipient agrees that the Department of Homeland Security shall have
the authority to seek patent rights for any process, product, invention or discovery developed and paid
for with funding through this Agreement based on the requirements of 37 CFR§ 401 and any other
implementing regulations, as applicable.
s.Copyright - Recipient may copyright any books, publications or other copyrightable
materials developed in the course of or under this Agreement. However, the federal awarding agency,
State Administrative Agency (SAA) and City reserve a royalty-free, non-exclusive, and irrevocable license
to reproduce, publish or otherwise use, and to authorize others to use, for federal government, SAA
and/or City purpose:
(1)the copyright in any work developed through this Agreement; and
(2)any rights of copyright to which the subcontractor purchases ownership with support through
this grant. The Federal government’s, SAA’s and City’s rights identified above must be
conveyed to the publisher and the language of the publisher’s release form must ensure the
preservation of these rights.
t.Telecommunications (2 CFR 200.216) - Recipient will comply with FEMA Policy 405-143-
1, Prohibitions on Expending FEMA Award Funds on Covered Telecommunication Equipment or
Services (Interim), which prohibits grant recipients and subrecipients from obligating or expending loan
or grant funds to procure or obtain, extend or renew a contract to procure or obtain, or to enter into a
contract (or extend or renew a contract) to procure or obtain equipment, services, or systems that uses
covered telecommunications equipment or services as a substantial or essential component of any
system, or as critical technology as part of any system.
As described in Public Law 115-232, section 889, covered telecommunications equipment is:
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CITY OF SANTA ANA
(1)Telecommunications equipment produced by Huawei Technologies Company or ZTE
Corporation (or any subsidiary or affiliate of such entities).
(2)For the purpose of public safety, security of government facilities, physical security
surveillance of critical infrastructure, and other national security purposes, video surveillance
and telecommunications equipment produced by Hytera Communications Corporation,
Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company (or any
subsidiary or affiliate of such entities).
(3)Telecommunications or video surveillance services provided by such entities or using such
equipment.
(4)Telecommunications or video surveillance equipment or services produced or provided by an
entity that the Secretary of Defense, in consultation with the Director of the National
Intelligence or the Director of the Federal Bureau of Investigation, reasonably believes to be
an entity owned or controlled by, or otherwise connected to, the government of a covered
foreign country.
u.Domestic preferences for procurements (2 CFR 200.322) - Recipient agrees that as
appropriate and to the extent consistent with law, it will, to the greatest extent practicable under a Federal
award, provide a preference for the purchase, acquisition, or use of goods, products, or materials
produced in the United States (including but not limited to iron, aluminum, steel, cement, and other
manufactured products). This requirement must be included in all subawards including all contracts and
purchase orders for work or products under this award. For purposes of this provision: “produced in the
United States” means, for iron and steel products, that all manufacturing processes, from the initial
melting stage through the application of coatings, occurred in the United States; and “manufactured
products” means items and construction materials composed in whole or in part of non-ferrous metals
such as aluminum; plastics and polymer-based products such as polyvinyl chloride pipe; aggregates such
as concrete; glass, including optical fiber; and lumber.
v.Equal Employment in Construction Contracts - Pursuant to Equal Employment
Opportunity requirements of 41 C.F.R. 60-1.4(b) in accordance with Executive Order 11246 as amended
by Executive Order No. 11375, as to any construction contract thereunder, if applicable, during the
performance of this contract, the contractor agrees as follows:
(1)The contractor will not discriminate against any employee or applicant for employment
because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The
contractor will take affirmative action to ensure that applicants are employed, and that
employees are treated during employment without regard to their race, color, religion, sex,
sexual orientation, gender identity, or national origin. Such action shall include, but not be
limited to the following:
Employment, upgrading, demotion, or transfer; recruitment or recruitment
advertising; layoff or termination; rates of pay or other forms of compensation;
and selection for training, including apprenticeship. The contractor agrees to
post in conspicuous places, available to employees and applicants for
employment, notices to be provided setting forth the provisions of this
nondiscrimination clause.
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CITY OF SANTA ANA
(2) The contractor will, in all solicitations or advertisements for employees placed by or on behalf
of the contractor, state that all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, or national
origin.
(3) The contractor will not discharge or in any other manner discriminate against any employee
or applicant for employment because such employee or applicant has inquired about,
discussed, or disclosed the compensation of the employee or applicant or another employee
or applicant. This provision shall not apply to instances in which an employee who has access
to the compensation information of other employees or applicants as a part of such
employee's essential job functions discloses the compensation of such other employees or
applicants to individuals who do not otherwise have access to such information, unless such
disclosure is in response to a formal complaint or charge, in furtherance of an investigation,
proceeding, hearing, or action, including an investigation conducted by the employer, or is
consistent with the contractor's legal duty to furnish information.
(4) The contractor will send to each labor union or representative of workers with which he has a
collective bargaining agreement or other contract or understanding, a notice to be provided
advising the said labor union or workers' representatives of the contractor's commitments
under this section, and shall post copies of the notice in conspicuous places available to
employees and applicants for employment.
(5) The contractor will comply with all provisions of Executive Order 11246 of September 24,
1965, and of the rules, regulations, and relevant orders of the Secretary of Labor.
(6) The contractor will furnish all information and reports required by Executive Order 11246 of
September 24, 1965, and by rules, regulations, and orders of the Secretary of Labor, or
pursuant thereto, and will permit access to his books, records, and accounts by the
administering agency and the Secretary of Labor for purposes of investigation to ascertain
compliance with such rules, regulations, and orders.
(7) In the event of the contractor's noncompliance with the nondiscrimination clauses of this
contract or with any of the said rules, regulations, or orders, this contract may be canceled,
terminated, or suspended in whole or in part and the contractor may be declared ineligible for
further Government contracts or federally assisted construction contracts in accordance with
procedures authorized in Executive Order 11246 of September 24, 1965, and such other
sanctions may be imposed and remedies invoked as provided in Executive Order 11246 of
September 24, 1965, or by rule, regulation, or order of the Secretary of Labor, or as otherwise
provided by law.
(8) The contractor will include the portion of the sentence immediately preceding paragraph (1)
and the provisions of paragraphs (1) through (8) in every subcontract or purchase order unless
exempted by rules, regulations, or orders of the Secretary of Labor issued pursuant to section
204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding
upon each subcontractor or vendor. The contractor will take such action with respect to any
subcontract or purchase order as the administering agency may direct as a means of
enforcing such provisions, including sanctions for noncompliance.
FOR PROPOSERS’ REFERENCE ONLY
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EXHIBIT xx
FEDERAL CONTRACT PROVISIONS
During the performance of this Agreement, Consultant shall comply with all applicable federal
laws and regulations including, but not limited to, the federal contract provisions in this Exhibit C.
1.REQUIRED CONTRACT PROVISIONS IN ACCORDANCE WITH APPENDIX II
TO PART 200 – CONTRACT PROVISIONS FOR NON-FEDERAL ENTITY
CONTRACTS UNDER FEDERAL AWARDS (2 C.F.R. § 200.327)
(a)Appendix II to Part 200 (A); Appendix II to Part 200 (B): Remedies for Breach;
Termination for Cause/Convenience. The Contract Documents include remedies for breach and
termination for cause and convenience.
(b)Appendix II to Part 200 (C) – Equal Employment Opportunity: If this Agreement
meets the definition of a “federal assisted construction contract” in 41 CFR § 60-1.3, Consultant
agrees as follows during the performance of this Agreement:
(i)The Consultant will not discriminate against any employee or applicant for
employment because of race, color, religion, sex, sexual orientation, gender identity, or national
origin. The Consultant will take affirmative action to ensure that applicants are employed, and that
employees are treated during employment without regard to their race, color, religion, sex, sexual
orientation, gender identity, or national origin. Such action shall include, but not be limited to the
following: Employment, upgrading, demotion, or transfer; recruitment or recruitment advertising;
layoff or termination; rates of pay or other forms of compensation; and selection for training,
including apprenticeship. The Consultant agrees to post in conspicuous places, available to
employees and applicants for employment, notices to be provided setting forth the provisions of
this nondiscrimination clause.
(ii)The Consultant will, in all solicitations or advertisements for employees
placed by or on behalf of the Consultant, state that all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin.
(iii)The Consultant will not discharge or in any other manner discriminate
against any employee or applicant for employment because such employee or applicant has
inquired about, discussed, or disclosed the compensation of the employee or applicant or another
employee or applicant. This provision shall not apply to instances in which an employee who has
access to the compensation information of other employees or applicants as a part of such
employee's essential job functions discloses the compensation of such other employees or
applicants to individuals who do not otherwise have access to such information, unless such
disclosure is in response to a formal complaint or charge, in furtherance of an investigation,
proceeding, hearing, or action, including an investigation conducted by the employer, or is
consistent with the Consultant's legal duty to furnish information.
(iv)The Consultant will send to each labor union or representative of workers
with which he has a collective bargaining agreement or other contract or understanding, a notice
to be provided advising the said labor union or workers' representatives of the Consultant's
commitments under this section, and shall post copies of the notice in conspicuous places available
to employees and applicants for employment.
EXHIBIT III-B
FEDERAL CONTRACT PROVISIONS (ARPA)
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(v) The Consultant will comply with all provisions of Executive Order 11246
of September 24, 1965, and of the rules, regulations, and relevant orders of the Secretary of Labor.
(vi) The Consultant will furnish all information and reports required by
Executive Order 11246 of September 24, 1965, and by rules, regulations, and orders of the
Secretary of Labor, or pursuant thereto, and will permit access to his books, records, and accounts
by the administering agency and the Secretary of Labor for purposes of investigation to ascertain
compliance with such rules, regulations, and orders.
(vii) In the event of the Consultant's noncompliance with the nondiscrimination
clauses of this Agreement or with any of the said rules, regulations, or orders, this Agreement may
be canceled, terminated, or suspended in whole or in part and the Consultant may be declared
ineligible for further Government contracts or federally assisted construction contracts in
accordance with procedures authorized in Executive Order 11246 of September 24, 1965, and such
other sanctions may be imposed and remedies invoked as provided in Executive Order 11246 of
September 24, 1965, or by rule, regulation, or order of the Secretary of Labor, or as otherwise
provided by law.
(viii) The Consultant will include the portion of the sentence immediately
preceding paragraph (i) and the provisions of paragraphs (i) through (vii) in every subcontract or
purchase order unless exempted by rules, regulations, or orders of the Secretary of Labor issued
pursuant to section 204 of Executive Order 11246 of September 24, 1965, so that such provisions
will be binding upon each subcontractor or vendor. The Consultant will take such action with
respect to any subcontract or purchase order as the administering agency may direct as a means of
enforcing such provisions, including sanctions for noncompliance:
Provided, however, that in the event the Consultant becomes involved in, or is threatened with,
litigation with a subcontractor or vendor as a result of such direction by the administering agency,
the Consultant may request the United States to enter into such litigation to protect the interests of
the United States.
The City further agrees that it will be bound by the above equal opportunity clause with respect to
its own employment practices when it participates in federally assisted construction work:
Provided, That if the City so participating is a State or local government, the above equal
opportunity clause is not applicable to any agency, instrumentality or subdivision of such
government which does not participate in work on or under the Agreement.
The City agrees that it will assist and cooperate actively with the administering agency and the
Secretary of Labor in obtaining the compliance of the Consultant and subcontractors with the equal
opportunity clause and the rules, regulations, and relevant orders of the Secretary of Labor, that it
will furnish the administering agency and the Secretary of Labor such information as they may
require for the supervision of such compliance, and that it will otherwise assist the administering
agency in the discharge of the agency's primary responsibility for securing compliance.
The City further agrees that it will refrain from entering into any contract or contract modification
subject to Executive Order 11246 of September 24, 1965, with a contractor debarred from, or who
has not demonstrated eligibility for, Government contracts and federally assisted construction
contracts pursuant to the Executive Order and will carry out such sanctions and penalties for City of Santa Ana RFP No. 24-099A Page 31 of 50City of Santa Ana RFP No. 24-099A Page 31 of 50
violation of the equal opportunity clause as may be imposed upon contractors and subcontractors
by the administering agency or the Secretary of Labor pursuant to Part II, Subpart D of the
Executive Order. In addition, the City agrees that if it fails or refuses to comply with these
undertakings, the administering agency may take any or all of the following actions: cancel,
terminate, or suspend in whole or in part the grant (contract, loan, insurance, guarantee) for this
project; refrain from extending any further assistance to the applicant under the program with
respect to which the failure or refund occurred until satisfactory assurance of future compliance
has been received from such applicant; and refer the case to the Department of Justice for
appropriate legal proceedings.
(c) Appendix II to Part 200 (D) – Davis-Bacon Act: Not applicable to this Agreement
since it is funded by CSLFRF.
(d) Appendix II to Part 200 (D) – Copeland “Antti-Kickback” Act: Not applicable to
this Agreement since it is funded by CSLFRF.
(e) Appendix II to Part 200 (E) – Contract Work Hours and Safety Standards Act:
(i) Overtime Requirements. No contractor or subcontractor contracting for any
part of the contract work which may require or involve the employment of laborers or mechanics
shall require or permit any such laborer or mechanic in any workweek in which he or she is
employed on such work to work in excess of forty hours in such workweek unless such laborer or
mechanic receives compensation at a rate not less than one and one-half times the basic rate of pay
for all hours worked in excess of forty hours in such workweek.
(ii) Violation; liability for unpaid wages; liquidated damages. In the event of
any violation of the clause set forth in paragraph (ii) of this section the Consultant and any
subcontractor responsible therefor shall be liable for the unpaid wages. In addition, such contractor
and subcontractor shall be liable to the United States (in the case of work done under contract for
the District of Columbia or a territory, to such District or to such territory), for liquidated damages.
Such liquidated damages shall be computed with respect to each individual laborer or mechanic,
including watchmen and guards, employed in violation of the clause set forth in paragraph (ii) of
this section, in the sum of $10 for each calendar day on which such individual was required or
permitted to work in excess of the standard workweek of forty hours without payment of the
overtime wages required by the clause set forth in paragraph (ii) of this section.
(iii) Withholding for unpaid wages and liquidated damages. The City shall upon
its own action or upon written request of an authorized representative of the Department of Labor
withhold or cause to be withheld, from any moneys payable on account of work performed by the
Consultant or subcontractor under any such contract or any other Federal contract with the
Consultant, or any other federally-assisted contract subject to the Contract Work Hours and Safety
Standards Act, which is held by the Consultant, such sums as may be determined to be necessary
to satisfy any liabilities of Consultant or subcontractor for unpaid wages and liquidated damages
as provided in the clause set forth in paragraph (iii) of this section.
(iv) Subcontracts. The Consultant or subcontractor shall insert in any
subcontracts the clauses set forth in paragraph (ii) through (v) of this Section and also a clause
requiring the subcontractors to include these clauses in any lower tier subcontracts. The Consultant
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shall be responsible for compliance by any subcontractor or lower tier subcontractor with the
clauses set forth in paragraphs (ii) through (v) of this Section.
(f) Appendix II to Part 200 (F) – Rights to Inventions Made Under a Contract or
Agreement: If the Federal award meets the definition of “funding agreement” under 37 CFR §
401.2 (a) and the Consultant wishes to enter into a contract with a small business firm or nonprofit
organization regarding the substitution of parties, assignment or performance of experimental,
developmental, or research work under that “funding agreement,” the Consultant must comply
with the requirements of 37 CFR Part 401, “Rights to Inventions Made by Nonprofit Organizations
and Small Business Firms Under Government Grants, Contracts and Cooperative Agreements,”
and any implementing regulations issued by the awarding agency..
(g) Appendix II to Part 200 (G) – Clean Air Act and Federal Water Pollution Control
Act:
(i) Pursuant to the Clean Air Act, (1) Consultant agrees to comply with all
applicable standards, orders or regulations issued pursuant to the Clean Air Act, as amended, 42
U.S.C. § 7401 et seq., (2) Consultant agrees to report each violation to the City and understands
and agrees that the City will, in turn, report each violation as required to assure notification to the
Federal awarding agency and the appropriate Environmental Protection Agency Regional Office,
and (3) Consultant agrees to include these requirements in each subcontract exceeding $150,000.
(ii) Pursuant to the Federal Water Pollution Control Act, (1) Consultant agrees
to comply with all applicable standards, orders or regulations issued pursuant to the Federal Water
Pollution Control Act, as amended, 33 U.S.C. 1251 et seq., (2) Consultant agrees to report each
violation to the City and understands and agrees that the City will, in turn, report each violation as
required to assure notification to the Federal awarding agency and the appropriate Environmental
Protection Agency Regional Office, and (3) Consultant agrees to include these requirements in
each subcontract exceeding $150,000.
(h) Appendix II to Part 200 (H) – Debarment and Suspension:
(i) This Agreement is a covered transaction for purposes of 2 C.F.R. pt. 180
and 2 C.F.R. pt. 3000. As such Consultant is required to verify that none of the Consultant, its
principals (defined at 2 C.F.R. § 180.995), or its affiliates (defined at 2 C.F.R. § 180.905) are
excluded (defined at 2 C.F.R. § 180.940) or disqualified (defined at 2 C.F.R. § 180.935).
(ii) Consultant must comply with 2 C.F.R. pt. 180, subpart C and 2 C.F.R. pt.
3000, subpart C and must include a requirement to comply with these regulations in any lower tier
covered transaction it enters into.
(iii) This certification is a material representation of fact relied upon by City. If
it is later determined that Consultant did not comply with 2 C.F.R. pt. 180, subpart C and 2 C.F.R.
pt. 3000, subpart C, in addition to remedies available to the City, the Federal Government may
pursue available remedies, including but not limited to suspension and/or debarment.
(iv) Consultant warrants that it is not debarred, suspended, or otherwise
excluded from or ineligible for participation in any federal programs. Consultant also agrees to
verify that all subcontractors performing work under this Agreement are not debarred, disqualified,
or otherwise prohibited from participation in accordance with the requirements above. Consultant City of Santa Ana RFP No. 24-099A Page 33 of 50City of Santa Ana RFP No. 24-099A Page 33 of 50
further agrees to notify the City in writing immediately if Consultant or its subcontractors are not
in compliance during the term of this Agreement.
(i) Appendix II to Part 200 (I) – Byrd Anti-Lobbying Act: Contractors that apply or
bid for an award exceeding $100,000 must file the required certification. Each tier certifies to the
tier above that it will not and has not used Federal appropriated funds to pay any person or
organization for influencing or attempting to influence an officer or employee of any agency, a
member of Congress, officer or employee of Congress, or an employee of a member of Congress
in connection with obtaining any Federal contract, grant or any other award covered by 31 U.S.C.
1352. Each tier must also disclose any lobbying with non-Federal funds that takes place in
connection with obtaining any Federal award. Such disclosures are forwarded from tier to tier up
to the recipient who in turn will forward the certification(s) to the awarding agency.
(j) Appendix II to Part 200 (J) – §200.323 Procurement of Recovered Materials:
(i) Consultant shall comply with section 6002 of the Solid Waste Disposal Act,
as amended by the Resource Conservation and Recovery Act. The requirements of Section 6002
include procuring only items designated in guidelines of the Environmental Protection Agency
(EPA) at 40 C.F.R. part 247 that contain the highest percentage of recovered materials practicable,
consistent with maintaining a satisfactory level of competition, where the purchase price of the
item exceeds $10,000 or the value of the quantity acquired during the preceding fiscal year
exceeded $10,000; procuring solid waste management services in a manner that maximizes energy
and resource recovery; and establishing an affirmative procurement.
(ii) In the performance of this Agreement, the Consultant shall make maximum
use of products containing recovered materials that are EPA-designated items unless the product
cannot be acquired: competitively within a timeframe providing for compliance with the contract
performance schedule; meeting contract performance requirements; or at a reasonable price.
(iii) Information about this requirement, along with the list of EPA-designate
items, is available at EPA’s Comprehensive Procurement Guidelines web site,
https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program.
(iv) The Consultant also agrees to comply with all other applicable requirements
of Section 6002 of the Solid Waste Disposal Act.”
(k) Appendix II to Part 200 (K) – §200.216 Prohibition on Certain
Telecommunications and Video Surveillance Services or Equipment:
(i) Consultant shall not contract (or extend or renew a contract) to procure or
obtain equipment, services, or systems that uses covered telecommunications equipment or
services as a substantial or essential component of any system, or as critical technology as part of
any system funded under this Agreement. As described in Public Law 115–232, section 889,
covered telecommunications equipment is telecommunications equipment produced by Huawei
Technologies Company or ZTE Corporation (or any subsidiary or affiliate of such entities).
(1) For the purpose of public safety, security of government facilities,
physical security surveillance of critical infrastructure, and other national security purposes, video
surveillance and telecommunications equipment produced by Hytera Communications
Corporation, Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company
(or any subsidiary or affiliate of such entities). City of Santa Ana RFP No. 24-099A Page 34 of 50City of Santa Ana RFP No. 24-099A Page 34 of 50
(2) Telecommunications or video surveillance services provided by
such entities or using such equipment.
(3) Telecommunications or video surveillance equipment or services
produced or provided by an entity that the Secretary of Defense, in consultation with the Director
of the National Intelligence or the Director of the Federal Bureau of Investigation, reasonably
believes to be an entity owned or controlled by, or otherwise connected to, the government of a
covered foreign country.
(ii) See Public Law 115-232, section 889 for additional information.
(l) Appendix II to Part 200 (L) – §200.322 Domestic Preferences for Procurement:
(i) Consultant shall, to the greatest extent practicable, purchase, acquire, or use
goods, products, or materials produced in the United States (including but not limited to iron,
aluminum, steel, cement, and other manufactured products). The requirements of this section must
be included in all subcontracts.
(ii) For purposes of this section:
(1) “Produced in the United States’’ means, for iron and steel products,
that all manufacturing processes, from the initial melting stage through the application of coatings,
occurred in the United States.
(2) ‘‘Manufactured products’’ means items and construction materials
composed in whole or in part of nonferrous metals such as aluminum; plastics and polymer-based
products such as polyvinyl chloride pipe; aggregates such as concrete; glass, including optical
fiber; and lumber.
2. CONTRACTING WITH SMALL AND MINORITY FIRMS, WOMEN’S
BUSINESS ENTERPRISE AND LABOR SURPLUS AREA FIRMS (2 C.F.R. § 200.321)
(a) Consultant shall be subject to 2 C.F.R. § 200.321 and will take affirmative steps to
assure that minority firms, women’s business enterprises, and labor surplus area firms are used
when possible and will not be discriminated against on the grounds of race, color, religious creed,
sex, or national origin in consideration for an award.
(b) Affirmative steps shall include:
(i) Placing qualified small and minority businesses and women's business
enterprises on solicitation lists;
(ii) Assuring that small and minority businesses, and women's business
enterprises are solicited whenever they are potential sources;
(iii) Dividing total requirements, when economically feasible, into smaller tasks
or quantities to permit maximum participation by small and minority business, and women's
business enterprises;
(iv) Establishing delivery schedules, where the requirement permits, which
encourage participation by small and minority business, and women's business enterprises; and
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(v) Using the services/assistance of the Small Business Administration (SBA),
and the Minority Business Development Agency (MBDA) of the Department of Commerce.
(c) Consultant shall submit evidence of compliance with the foregoing affirmative
steps when requested by the City.
3. COMPLIANCE WITH U.S. DEPARTMENT OF THE TREASURY
CORONAVIRUS LOCAL FISCAL RECOVERY FUND AWARD TERMS AND
CONDITIONS
(a) Maintenance of and Access to Records. Consultant shall maintain records and
financial documents sufficient to evidence compliance with section 603(c) of the Act, Treasury’s
regulations implementing that section, and guidance issued by Treasury regarding the foregoing.
Consultant agrees to provide the City, Treasury Office of Inspector General and the Government
Accountability Office, or any of their authorized representatives access to any books, documents,
papers, and records (electronic an otherwise) of the Consultant which are directly pertinent to this
Agreement for the purposes of conducting audits or other investigations. Records shall be
maintained by Consultant for a period of five (5) years after completion of the Project.
(b) Compliance with Federal Regulations. Consultant agrees to comply with the
requirements of section 603 of the Act, regulations adopted by Treasury pursuant to section 603(f)
of the Act, and guidance issued by Treasury regarding the foregoing. Consultant also agrees to
comply with all other applicable federal statutes, regulations, and executive orders, including,
without limitation, the following:
(i) Universal Identifier and System for Award Management (SAM), 2 C.F.R.
Part 25, pursuant to which the award term set forth in Appendix A to 2 C.F.R. Part 25 is hereby
incorporated by reference.
(ii) Reporting Subaward and Executive Compensation Information, 2 C.F.R.
Part 170, pursuant to which the award term set forth in Appendix A to 2 C.F.R. Part 170 is hereby
incorporated by reference.
(iii) OMB Guidelines to Agencies on Governmentwide Debarment and
Suspension (Nonprocurement), 2 C.F.R. Part 180, including the requirement to include a term or
condition in all lower tier covered transactions (contracts and subcontracts described in 2 C.F.R.
Part 180, subpart B) that the award is subject to 2 C.F.R. Part 180 and Treasury’s implementing
regulation at 31 C.F.R. Part 19.
(iv) Recipient Integrity and Performance Matters, pursuant to which the award
term set forth in 2 C.F.R. Part 200, Appendix XII to Part 200 is hereby incorporated by reference.
(v) Governmentwide Requirements for Drug-Free Workplace, 31 C.F.R. Part
20.
(vi) New Restrictions on Lobbying, 31 C.F.R. Part 21.
(vii) Uniform Relocation Assistance and Real Property Acquisitions Act of 1970
(42 U.S.C. §§ 4601-4655) and implementing regulations.
City of Santa Ana RFP No. 24-099A Page 36 of 50City of Santa Ana RFP No. 24-099A Page 36 of 50
(c) Compliance with Federal Statutes and Regulations Prohibiting Discrimination.
Consultant agrees to comply with statutes and regulations prohibiting discrimination applicable to
the CSLFRF program including, without limitation, the following:
(i) Title VI of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d et seq.) and
Treasury’s implementing regulations at 31 C.F.R. Part 22, which prohibit discrimination on the
basis of race, color, or national origin under programs or activities receiving federal financial
assistance.
(ii) The Fair Housing Act, Title VIII of the Civil Rights Act of 1968 (42 U.S.C.
§§ 3601 et seq.), which prohibits discrimination in housing on the basis of race, color, religion,
national origin, sex, familial status, or disability.
(iii) Section 504 of the Rehabilitation Act of 1973, as amended (29 U.S.C. §
794), which prohibits discrimination on the basis of disability under any program or activity
receiving federal financial assistance.
(iv) The Age Discrimination Act of 1975, as amended (42 U.S.C. §§ 6101 et
seq.), and Treasury’s implementing regulations at 31 C.F.R. Part 23, which prohibit discrimination
on the basis of age in programs or activities receiving federal financial assistance.
(v) Title II of the Americans with Disabilities Act of 1990, as amended (42
U.S.C. §§ 12101 et seq.), which prohibits discrimination on the basis of disability under programs,
activities, and services provided or made available by state and local governments or
instrumentalities or agencies thereto.
(d) False Statements. Consultant understands that making false statements or claims
in connection with the CSLFRF program is a violation of federal law and may result in criminal,
civil, or administrative sanctions, including fines, imprisonment, civil damages and penalties,
debarment from participating in federal awards or contracts, and/or any other remedy available by
law.
(e) Protections for Whistleblowers.
(i) In accordance with 41 U.S.C. § 4712, Consultant may not discharge,
demote, or otherwise discriminate against an employee in reprisal for disclosing to any of the list
of persons or entities provided below, information that the employee reasonably believes is
evidence of gross mismanagement of a federal contract or grant, a gross waste of federal funds, an
abuse of authority relating to a federal contract or grant, a substantial and specific danger to public
health or safety, or a violation of law, rule, or regulation related to a federal contract (including the
competition for or negotiation of a contract) or grant.
(ii) The list of persons and entities referenced in the paragraph above includes
the following:
(1) A member of Congress or a representative of a committee of
Congress;
(2) An Inspector General;
(3) The Government Accountability Office;
City of Santa Ana RFP No. 24-099A Page 37 of 50City of Santa Ana RFP No. 24-099A Page 37 of 50
(4) A Treasury employee responsible for contract or grant oversight or
management;
(5) An authorized official of the Department of Justice or other law
enforcement agency;
(6) A court or grand jury; or
(7) A management official or other employee of Consultant, or a
subcontractor who has the responsibility to investigate, discover, or address misconduct.
(f) Increasing Seat Belt Use in the United States. Pursuant to Executive Order 13043,
62 FR 19217 (Apr. 18, 1997), Consultant is encouraged to adopt and enforce on-the-job seat belt
policies and programs for their employees when operating company-owned, rented or personally
owned vehicles, and encourage its subcontractors to do the same
(g) Reducing Text Messaging While Driving. Pursuant to Executive Order 13513, 74
FR 51225 (Oct. 6, 2009), Consultant should encourage its employees and subcontractors to adopt
and enforce policies that ban text messaging while driving, and Consultant should establish
workplace safety policies to decrease accidents caused by distracted drivers.
(h) Assurances of Compliance with Civil Rights Requirements. The Civil Rights
Restoration Act of 1987 provides that the provisions of this assurance apply to the Project,
including, but not limited to, the following:
(i) Consultant ensures its current and future compliance with Title VI of the
Civil Rights Act of 1964, as amended, which prohibits exclusion from participation, denial of the
benefits of, or subjection to discrimination under programs and activities receiving federal funds,
of any person in the United States on the ground of race, color, or national origin (42 U.S.C. §
2000d et seq.), as implemented by the Department of the Treasury Title VI regulations at 31 CFR
Part 22 and other pertinent executive orders such as Executive Order 13166; directives; circulars;
policies; memoranda and/or guidance documents.
(ii) Consultant acknowledges that Executive Order 13166, “Improving Access
to Services for Persons with Limited English Proficiency (LEP),” seeks to improve access to
federally assisted programs and activities for individuals who, because of national origin, are
limited in their English proficiency. Consultant understands that the denial of access to persons to
its programs, services and activities because of their limited proficiency in English is a form of
national origin discrimination prohibited under Title VI of the Civil Rights Act of 1964.
Accordingly, Consultant shall initiate reasonable steps, or comply with Treasury’s directives, to
ensure meaningful access to its programs, services and activities to LEP persons. Consultant
understands and agrees that meaningful access may entail providing language assistance services,
including oral interpretation and written translation where necessary to ensure effective
communication in the Project.
(iii) Consultant agrees to consider the need for language services for LEP
persons during development of applicable budgets and when conducting programs, services and
activities. As a resource, the Department of the Treasury has published its LEP guidance at 70 FR
6067. For more information on LEP, please visit http://www.lep.gov.
City of Santa Ana RFP No. 24-099A Page 38 of 50City of Santa Ana RFP No. 24-099A Page 38 of 50
(iv) Consultant acknowledges and agrees that compliance with this assurance
constitutes a condition of continued receipt of federal financial assistance and is binding upon
Consultant and Consultant’s successors, transferees and assignees for the period in which such
assistance is provided.
(v) Consultant agrees to incorporate the following language in every contract
or agreement subject to Title VI and its regulations between the Consultant and the Consultant’s
subcontractors, successors, transferees and assignees:
The subcontractor, successor, transferee and assignee shall comply with Title VI of the
Civil Rights Act of 1964, which prohibits recipients of federal financial assistance from excluding
from a program or activity, denying benefits of, or otherwise discriminating against a person on
the basis of race, color, or national origin (42 U.S.C. § 2000d et seq.), as implemented by
Department of the Treasury Title VI regulations, 31 CFR Part 22, which are herein incorporated
by reference and made a part of this contract (or agreement). Title VI also extends protection to
persons with “Limited English proficiency” in any program or activity receiving federal financial
assistance, 42 U.S.C. § 2000d et seq., as implemented by Department of the Treasury Title VI
regulations, 31 CFR Part 22, which are herein incorporated by reference and made a part of this
contract (or agreement).
(vi) Consultant understands and agrees that if any real property or structure is
provided or improved with the aid of federal financial assistance by the Department of the
Treasury, this assurance obligates the Consultant, or in the case of a subsequent transfer, the
transferee, for the period during which the real property or structure is used for a purpose for which
the federal financial assistance is extended or for another purpose involving the provision of
similar services or benefits. If any personal property is provided, this assurance obligates the
Consultant for the period during which it retains ownership or possession of the property.
(vii) Consultant shall cooperate in any enforcement or compliance review
activities by the Department of the Treasury of the aforementioned obligations. Enforcement may
include investigation, arbitration, mediation, litigation, and monitoring of any settlement
agreements that may result from these actions. Consultant shall comply with information requests,
on-site compliance reviews, and reporting requirements.
(viii) Consultant shall maintain a complaint log and inform the Department of the
Treasury of any accusations of discrimination on the grounds of race, color, or national origin, and
limited English proficiency covered by Title VI of the Civil Rights Act of 1964 and implementing
regulations and provide, upon request, a list of all such reviews or proceedings based on the
complaint, pending or completed, including outcome. Consultant must also inform the Department
of the Treasury if Consultant has received no complaints under Title VI.
(ix) Consultant must provide documentation of an administrative agency’s or
court’s findings of non-compliance of Title VI and efforts to address the non-compliance,
including any voluntary compliance or other agreements between the Consultant and the
administrative agency that made the finding. If the Consultant settles a case or matter alleging
such discrimination, Consultant must provide documentation of the settlement. If Consultant has
not been the subject of any court or administrative agency finding of discrimination, please so
state.
City of Santa Ana RFP No. 24-099A Page 39 of 50City of Santa Ana RFP No. 24-099A Page 39 of 50
(x) If Consultant makes sub-awards to other agencies or other entities,
Consultant is responsible for assuring that sub-recipients also comply with Title VI and all of the
applicable authorities covered in this assurance.
City of Santa Ana RFP No. 24-099A Page 40 of 50City of Santa Ana RFP No. 24-099A Page 40 of 50
RattleTech LLC - Consultant Agreement - CAO
signed (003)
Final Audit Report 2024-11-13
Created:2024-11-13
By:MELANIE TORRES (MTorres@santa-ana.org)
Status:Signed
Transaction ID:CBJCHBCAABAAJBGWR3zZJIvjANv42IcIaujuACO9wxI6
"RattleTech LLC - Consultant Agreement - CAO signed (003)" H
istory
Document created by MELANIE TORRES (MTorres@santa-ana.org)
2024-11-13 - 7:10:00 PM GMT
Document emailed to Jack Ciulla (jciulla@santa-ana.org) for signature
2024-11-13 - 7:10:23 PM GMT
Email viewed by Jack Ciulla (jciulla@santa-ana.org)
2024-11-13 - 7:30:11 PM GMT
Document e-signed by Jack Ciulla (jciulla@santa-ana.org)
Signature Date: 2024-11-13 - 7:30:33 PM GMT - Time Source: server
Agreement completed.
2024-11-13 - 7:30:33 PM GMT