HomeMy WebLinkAboutItem 09 - America's Job Center of California Adult and Disloacated Worker Career Services Provider (signed) Employment
EDDDevelopment Department (c • I r n n ts.R A
State of California >Workforce Development Board
Request for Approval
America's Job Center of Californias"
Adult and Dislocated Worker
Career Services Provider
Local Workforce Development Board
Santa Ana Workforce Development Board
Local Workforce Development Area
Santa Ana
The EDD is an equal opportunity employer/program. Auxiliary aids and services
are available upon request to individuals with disabilities.
The Workforce Innovation and Opportunity Act(WIOA) allows Local Workforce Development
Boards (Local Board) to be an Adult and Dislocated Worker Career Services Provider with the
agreement of the Chief Elected Official (CEO) and the Governor.
This application will serve as the Local Board's or administrative entity's request for Governor
Approval to be an Adult and Dislocated Worker Career Services Provider within a Local
Workforce Development Area (Local Area) under WIOA. The application must be submitted to
the California Workforce Development Board (CWDB) by March 1, 2021, through the following
method:
Email: CWDBPolicyUnit@cwdb.ca.gov
Subject line: Career Services Provider Application
If the CWDB determines the request is incomplete, it will either be returned or held until the
necessary documentation is submitted. Please contact your Regional Advisor for technical
assistance or questions related to completing and submitting this request.
Santa Ana Workforce Development Board
Name of Local Board
801 W. Civic Center Dr. Suite 200
Mailing Address
Santa Ana 92701
City, State Zip
Deborah Sanchez
Contact Person
714-565-2621
Contact Person's Phone Number
March 1, 2025
Date of Submission
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Request for Approval
Adult and Dislocated Worker Career Services Provider
Local Chief Elected Official Statement
A Local Board or administrative entity that seeks approval to be an Adult and Dislocated Worker
Career Services Provider within an America's Job Center of CaliforniasM must provide a
statement from the local CEO indicating his/her request as well as responses to the following
questions.
Please provide responses to the following items on a separate document:
1. What factors guided the Local Board's or administrative entity's decision to submit this
application to be an Adult and Dislocated Worker Career Services Provider within the
Local Area?
The Santa Ana Workforce Development Board and the Mayor and city Councilmembers
takes the strong position that its one stop office,the Santa Ana WORK Center is the best
alternative to provide high quality Adult and Dislocated Worker services to its local
residents and surrounding cities within the Orange County region. Before one-stop
operations were written into the regulations under the Workforce Investment Act, City
Council, its workforce board, and leadership at the local level from the Employment
Development Department, Department of Rehabilitation, Santa Ana College, Social Services
Agency, and the city's Economic Development Department strategized and developed the
Santa Ana WORK Center. Thru co-location and staff working together to provide workforce
and education services to the unemployed, underemployed, or new to the workforce
services have been better coordinated with the collective customers better served. The
WORK Center has been collaborating since 1996 and has passed or exceeded WIA
performance goals while also passing financial and program review by EDD and OIG in
addition to regular single audits by a third party audit firm.
The WORK Center has created an organizational model that maximizes the resources of
many partners—employers, education, government and non-profit organizations—in
workforce planning and services to the community. The staff and administration of the
WORK Center is very agile in meeting the needs of the community whether it is the clients
utilizing the office to businesses needing assistance with recruiting or downsizing. From
quickly adjusting its delivery of service due to the COVID 19 pandemic, to developing an
incumbent worker training program for a local medical device manufacturer, or
coordinating and planning a regional youth job fair, to developing and hosting an bi-annual
manufacturing day to help local manufacturers replenish its retiring workforce and promote
the livable wages the manufacturing sector has to offer. The WORK Center and all the
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partners' organizations that comprise the center continue to work hard to be innovative
and attentive to the needs of the community.
2. How would participants be better served by the Local Board or administrative entity
acting in this role rather than through the awarding of contracts?
The Santa Ana WORK Center has a long track record of delivering strong performance
results for its Adult and Dislocated Worker clients. But beyond landing participants good
jobs, staff provides a depth of services and benefits that are often difficult to express in a
numbers-driven system. The WORK Center and its partners offer an experienced and stable
workforce that has years of knowledge in the workforce industry. Long term ties,
knowledge and insight to the residents and business community it serves. The City has
oversight and coordination of the WORK Center and is administered under the City's
Economic Development Department. Staffs is cross trained on various local, state and
federal tax incentives and are well versed on what is happening with businesses moving in,
expanding or notified of plant closures or mass layoffs. The WORK Center is very much seen
as an asset to the City's business retention and attraction efforts and is valued for ensuring
the city has a trained and skilled workforce.
Staff has developed strong working relationships with area business associations such as the
Santa Ana Chamber of Commerce,the OC Business Corporation, Orange County Employer
Management Association (OCEMA),the manufacturing trade group California Manufacture
Technology Consulting (CMTC), the local Small Business Association (SBA) and the Small
Business Development Corporation (SBDC). In addition to the staff networking connections
with employers and their knowledge of the local labor market and economy is invaluable to
the participants. With an outside contractor,there would be no Board administrative
control over factors such as technical expertise and experience levels of staff, staff turnover,
and administrative stability. An outside contractor will be focused almost exclusively on
quantitative outcomes to meet contract obligations and to receive full payment.
In addition, the WORK Center has developed a successful pre-employment component,
such as career assessment and counseling that has been built into program design for the
benefit of the participant. The intent is to match participant skill sets, aptitudes and
interests to appropriate opportunities to maximize longer term results for the client and
over all organizational performance. The WORK Center also has a long established record in
working together with local Career Technical Education providers to augment clients
training and basic skills training that would be difficult to duplicate for an outside vendor.
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And finally, the WORK Center is committed to serve its local employer customers at the
highest level possible has benefited both job seeker and employers. Staff is committed to
100%employer satisfaction and responds to all local employer job openings and screen and
supply strong job candidates to the prospective employer either through internal sources or
through partner referrals. Local employers know that they will get fast, responsive results
from the WORK Center staff.
The Santa Ana Workforce Development Board has discussed possible procurement of
Career Services and felt they would have little control over the level or responsiveness or
commitment to employer services, concerned with actual delivery of client services as well
as having them struggle with maintaining the reputation for delivering on its promises
which in the long run could jeopardize the benefits to both participants and employers.
3. Describe the Basic and Individualized Career Services the Local Board or administrative
entity will provide as well as their past experience providing these services.
The following basic career services are provided at the WORK Center:
Orientation Initial assessment Job search and placement assistance
Job fair information Assistance with resumes Info on training providers
Resume workshops Job search workshops Referrals to partner agencies
Use of resource room Provision of LMI data UI and SSI general information
Financial Aide Info Support Services Info On site employer recruitments
Individualized career services provided at case management level include:
Individual counseling Career guidance/planning Referrals to apprenticeships
Skills assessment Interest and aptitude testing Referrals to training programs
WEX/Transitional jobs Development of IEP Referrals to WIOA Title IB training
Referral to job corps ABE/ESL classes Referrals to Adult Ed.
On-the-job training Customized training
The WORK Center has successfully provided all the services listed above and met or
exceeded state performance goals since 1987 to present under federal workforce grants
JTPA, WIA, and currently WIOA.
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4. Provide the Local Area's performance outcomes for each of the last two Program Years
(PY 20-21 and 21-22) and evidence that the Local Board or administrative entity is
qualified to provide Adult and Dislocated Worker Career Services, including testimonials
that speak to the effectiveness and efficiency with which the Local Board or
administrative entity has provided or can provide those services.
The WORK Center and the partners that comprise the one-stop operations have been very
successful in the past in providing career services to job seekers in the community. WORK
Center staff is very knowledgeable of the WIOA program requirements and have a proven
history of meeting or exceeding performance goals. The table below illustrates the past three
years of the Santa Ana WORK Center performance history under the Workforce Investment
Act:
WIOA Goal vs Actual Performance Outcomes
Santa Ana WORK Canter
Adult and Dislocated Worker Career Services Programs
Goals Actual Goals Actual
WIOA 2020- 2020- 2021- 2021
21 21 22 22 '
Adult
Employment Rate 2nd Qtr. After Exit 68.0% 56.1% 61.4% 61.4%
Employment Rate 4th Qtr. After Exit 65.5% 52.5% 55.0% 55.0%
Median Earnings 2nd Qtr. After Exit $6,400 $7,800 $7,200 $7,717
Credential Attainment within 4th Qtr. 60.0% 31.8% 67.0% _44.2%
After Exit
Measurable Skills Gain 26.0% 16.9% 40.0% 38.9% '
Dislocated Worker
Employment Rate 2nd Qtr. After Exit 72.0% 54.9% _ 68.0% 64.9%
Employment Rate 4th Qtr. After Exit 72.0% 63.6% 68.0% 54.5%
Median Earnings 2nd Qtr. After Exit $8,900 ,$8,372' $8,505 $11,652
Credential Attainment within 4th Qtr. 60.0% 48.8% 69.0% 62.0%
After Exit
Measureable Skills Gain 40.0% 21.8% 40.0% 41.3%'
5. Attach documentation (signed and dated letter)that the members of the Local Board and
other relevant parties (e.g., Board of Supervisors) reviewed the information provided in
the application and approved the request in a public meeting.
Attached are copies of the agendas for the Santa Ana Workforce Development Board and
Santa Ana City Council where action was taken to approve continuation as the Career Service
Provider for Adult and Dislocated Worker WIOA funds and directed staff to submit the PY
2025 Application as such to the California Workforce Development Board.
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6. Attach documentation of internal controls, conflict of interest, and firewall policies.
Signature Page
By signing below, the local CEO and Local Board chair request approval from the Governor to be
an Adult and Dislocated Worker Career Services Provider. Each party certifies that this
application submission was reviewed and demonstrates that the Local Board or administrative
entity will meet all the requirements as an Adult and Dislocated Worker Career Services
Provider under WIOA law and regulations.
Instructions
The Local Board chair and local CEO must sign and date this form. Include the original
signatures with the request.
Local Workforce Development Board Local Chief El- • • ficial
Chair
•
Signature .ture
Daisy Campos Valerie Amezcua
Name Name
Chair—Santa Ana WDB Mayor—City of Santa Ana
Title Title
tits L 206( 5
Date Date
ATTEST:
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.
Jennifer L. H.:
City C
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