HomeMy WebLinkAboutSYSTEM INNOVATORS 1 - 2001INNOVATORS.
INSURANCE NOT REQUIRED/WAIVED
WORK MAY PROCEED
CLERK OF COUNCIL
DATE: ~-,'?-ot
PURCHASE AND
SOFTWARE LICENSE AGREEMENT
System Innovators, Inc., whose corporate address is 10550 Deerwood Park Blvd., Suite 700, Jacksonville, FL 32256
("SII") and the City of Santa Ana, a charter city and municipal corporation, whose address is 20 Civic Center Plaza.,
Santa Aha, California 92701 ("Customer") agree that this Purchase and Software License Agreement ("Agreement")
entered into this 4 th day of September, 2001 ("Effective Date") governs the sale of computer equipment and related
peripherals and supplies ("Hardware"), the provision of professional consulting, programming, installation, support
and training services ("Services"), and the licensing of computer software and related documantation ("Software")
by SII to Customer.
1. Purchase Orders. Customer pumhase orders, as may be issued from time to time and accepted by
SII in a total amount not to exceed $122,000 shall be treated as Exhibits to this Agreement. The terms and
conditions of this Agreement shall prevail, not withstanding any variations or additions contained in any pumhase
order or other document submitted by the Customer.
2. Acceptance. Hardware and Software shall be deemed Accepted by Customer upon (a) receipt of
Hardware and/or Software and (b) delivery of a signed acceptance statement from the City of Santa Ana to SII or 25
consecutive business days of error free use of the Hardware and/or SoRware in the ordinary course of business.
3. Covered Hardware. The hardware covered by Hardware Support Services in this Agreement
("Covered Hardware") is computer hardware and related peripheral equipment listed in Exhibit 3, Covered
Hardware.
4. Covered Software. The sofnvare covered by Sol%yarc Support Services in this Agreement
("Covered SoRware") is computer software and related documentation licensed to the Customer and listed in Exhibit
4, Covered Sofavare.
5. Hardware Support Services. (a) SII shall provide the following services under this Agreement
("Hardware Support Services") for the Covered Hardware: (i) Help desk support including technical assistance by
telephone, modem, fax service and/or courier; (ii) Determination of hardware failures through telephone
consultation with the Customer, (iii) Shipment of replacement Hardware, when deemed necessary by SII, from SII
to Customer's location by courier service, (iv) Preventative maintenance services deemed appropriate by SII; (v)
Preparation of shipping labels and instructions for Customer to return failed hardware in the same box that
replacement Hardware arrives in, to SII collect, (vi) Telecommunication charges associated with SII initiated calls
for modem and telephone support services, and (vii) Toll free phone service for incoming telephone calls.
(b) The following services are specifically excluded from Hardware Support Services: (i)
Electrical work external to the affected Hardware; (ii) Repair of damage resulting from vandalism, disaster,
transportation, misuse, accident, modification, electrical damage, improper installation or repair or attempt to repair
of the affected Hardware by any person not authorized by SII; (iii) Furnishing expendable supplies (such as paper
and ribbons); (iv) Painting or refinishing the affected Hardware; (v) Relocation or reinstallation of the affected
Hardware or the addition or removal of any attachments, enhancements, or other hardware accessories; (vii)
Changes or repairs to Hardware not covered under this Agreement. Such services, if requested by the Customer,
may be provided by SII for additional charges equal to the then current rates for such services.
SII - Purchase and Sottware License Agreement 1
6. Software Support Services. (a) SII will provide the following services under this Agreement
"Sot~vare Support Services") for the Covered Sofrware: (i) Help desk support including technical assistance by
telephone, modem, fax service and/or courier; (ii) Correction of errors or deficiencies in licensed modules of SII
Sot~vare; (iii) Maintenance of customized source code at SII's office for access by SII's personnel; (iv) New
releases of licensed SII Sot~avare modules and documentation, as available, at no charge other than the Support
Services fee; (v) Off-site backup of customized source code; (vi) Telecommunication charges associated with SII
initiated calls for modem and telephone support services; and (vii) Toll-free phone service for incoming phone calls.
(b) The following services are specifically excluded from Software Support Services: (i) Operation of the
Sott'ware in the normal course of business; (ii) Consulting, programming or training services that are not associated
with Sofiware errors or deficiencies; (iii) Programming or analytical assistance relating to enhancement of existing
programs or the creation of new programs; (iv) Programming or analytical assistance relating to restoring programs
and/or computer accessible data files rendered inoperative due to any cause outside of SII's control; and (v)
Supporting any software not covered under this Agreement. Such services, if requested by the Customer, may be
provided by SII for additional charges equal to the then current rates for such services.
7. Customer Responsibilities. Customer's responsibilities under this Agreement include: (i) Providing
a suitable environment for the Hardware, as specified in the manufacturer's product literature and as specified by SII
in any written instructions to Customer; (ii) Installing all required communication network hardware and software;
(iii) Ensuring the proper training for Customer staff involved with the Hardware, Software and Services (iv)
Explaining software requirements to SIPs personnel and pmviding copies of data on printed materials and/or
magnetic storage media that may assist SII in providing Services; (v) Providing a modem hookup to the Hardware
when requested by SII; (vi) Informing SII of changes in related hardware and sottware and their configuration; (vii)
Informing SII of changes in Hardware locations; (viii) Backing up, removing, and pmtecting, as applicable, data and
removable storage media contained in failing Hardware sent to SII; and (ix) Removing and controlling any currency
or other funds from Hardware before SII provides Support Services.
8. Sunvort Period. (a) The initial Support Period shall begin upon execution of this
Agreement by both parties and shall end one year afier the first Acceptance of Sofiware. Following authorization by
Customer's City Council, if required, and execution of an amendment by both parties, new Support Periods shall
begin at the end of each previous Support Period and end one year later unless: (i) either party gives at least 30 days
prior notice of termination of support services to the other party; or (ii) the Agreement is terminated according to the
terms of this Agreement.
(b) Hardware Support Services and Software Support Services (collectively, the "Support
Services") shall be provided during the Support Period from 8 A.M. to 8 P.M. Eastem Standard Time or Eastern
Daylight Savings Time, whichever is in effect in Jacksonville, Florida, Monday through Friday, excluding nationally
recognized holidays ("Support Hours"). SII shall respond in a prompt, commemially reasonable manner within two
(2) hours during the Support Hours.
9. Delivery and Risk of Loss. All Hardware and Sof~are sold or licensed to Customer is shipped or
delivered at Customers expense. Customer assumes the risk of loss for Hardware and Software upon delivery.
10. Prices. (a) SII's charges for Hardware, Software licenses and Services are specified in the
Exhibits of this Agreement. The prices set forth in such Exhibits are exclusive of and Customer agrees to pay: (a)
shipping charges where not specifically covered; (h) SII's time and material charges plus reasonable travel and living
expenses, at cost, for additional Services requested by Customer; and (c) all taxes, including sales taxes, (however
designated) paid or payable by SII (exclusive of taxes based on SII net income) for Hardware, Services and Software
licenses provided hereunder. Customer agrees to support any claim for tax exemption for purchases hereunder by
providing SII with a copy of the applicable tax exemption certificate prior to delivery.
(b) SII may increase or decrease prices for Hardware Support Services and/or Sofiware
Support Services to be effective at the beginning of any renewal of a Support Period by providing Customer notice
of such change at least 60 days prior to such renewal. SII may change hourly rates for Services authorized by the
SII - Purchase and Sol. are License Agreement 2
Customer but not specifically listed in this Agreement by providing notice of such change at least 60 days prior to
performing such Services.
(c) The Enterprise License for Software and Services entitles Customer to process a defined
number of payments per year ("Authorized Annual Payment Quantity") as listed in Exhibit 1 of this Agreement.
Payments processed in excess of the Authorized Annual Payment Quantity are subject to an additional charge
("Payment Sumharge") of twenty five cents ($0.25) per payment unless this Agreement is amended to increase the
Authorized Annual Payment Quantity.
11. Payment Terms. (a) Customer shall pay SII twenty five percent (25%) of the Enterprise License
fee specified in this Agreement upon delivery of unmodified SII Software to the Customer and as invoiced by SII.
(b) Customer shall pay SII the total price for all Hardware and third-party Sottware licenses
specified in this Agreement, as amended, upon delivery of Hardware and third-party SoPavare to the Customer and
as invoiced by SII.
(c) Customer shall pay SII twenty five percent (25%) of the Enterprise License fee specified in
this Agreement upon delivery of customized Software and as invoiced by SII.
(d) Customer shall pay SII the remaining fifty percent (50%) of the Enterprise License fee
specified in this Agreement upon Acceptance of the customized Software and as invoiced by SII.
(e) Customer shall pay SII the total fee for Hardware Support Services and Software Support
Services in advance of each Support Period and as invoiced by SII. If Customer terminates Support Services under
this Agreement prior to the end of a Support Period, SII shall promptly send a pro-rata refund of the Support fee
therefor to the Customer.
(f) Customer shall pay SII for all other Customer authorized charges (e.g.: other Services, travel
expenses, other billable charges) as Services are provided and as invoiced by SII.
(g) If Customer exceeds the Authorized Annual Payment Quantity in any twelve month period
following Acceptance, Customer shall (i) pay SII the Payment Surcharge described in paragraph 10.(c) above, or
(ii) pay SII an additional Enterprise License fee to increase the Authorized Annual Payment Quantity.
(h) All invoiced charges are due upon receipt. Interest, at the rate of one and one half percent
(1.5%) per month, will be charged by SII on ail amounts unpaid and outstanding afier thirty (30) days fi.om the date
of SIPs provision of an invoice to Customer.
12. Title. SII shall own all rights, title and interest in and to the SotY, vare (including copyright, trade
secret, patent, trademark and other proprietary rights) including all customizations, enhancements, modifications,
improvements, derivations or other changes thereto, whether made by SII, Customer, or jointly by SII and Customer.
Any copies of the Sottware, in whole or in part, which are made hereunder, shall also remain the sole property of
SII.
13. License. SII grants Customer, subject to the terms and conditions of this Agreement, a perpetual,
nontransferable, non-exclusive license to use the SII Software for its own internal business purposes.
14. Term. This Agreement shall commence on the Effective Date and shall remain in force until
terminated according to the provisions of this Agreement.
15. Use and Copying Restrictions. (a) Customer understands that the SII Sof~ware provided under
this Agreement contains trade secrets and proprietary information belonging to SII. Customer agrees to hold the SII
Sott3vare in trust and confidence and will safeguard the SII Sot~vare to the same extent that Customer safeguards
other trade secret information related to its business.
SII - Purchase and Software License Agreement 3
(b) Customer further agrees not to directly or indirectly disclose, display, provide, transfer or
otherwise make available all or any part of the soume code for SII Software to any person or entity other than (i)
SII's employees or (ii) Customer's employees or agents that need to work with the source code, without prior written
consent of SII.
(c) Customer further agrees not to sell, assign, lease, license, or in any manner encumber,
pledge, convey, or transfer the Sof~ware or any interest therein.
16. Termination. (a) Either party may terminate this Agreement upon written notice to the other if: (i)
a material violation of this Agreement by the other party is not remedied within thirty (30) days at~er notice of
violation; or (ii) any representation or warranty made by the other party shall prove to have been false or fraudulent
in any material respect as of the date the same was made; or (iii) the other party adnfits in writing its inability to pay
its debts generally as they become due, or executes an assignment for the benefit of creditors or similar document; or
(iv) a receiver, trustee in bankruptcy or similar officer is appointed for the other party's property. Customer shall
have the right to terminate this Agreement for any reason, with no penalty and no refund of any monies previously
paid to SII, by giving thirty (30) days' prior notice to SII. Such termination shall not affect rights or liabilities of the
parties with respect to paragraphs 15, 17, 18 and 19. If Customer terminates this Agreement for a cause stated in
16(a),(b),(c) or (d) prior to the Acceptance of Sof~ware, SII will refund all monies paid to SII by Customer.
(b) Termination shall not exclude other remedies for failure of a party to perform its
obligations.
(c) Upon termination of this Agreement, each party shall promptly return to the other any
and all personal property of the other held by such party and shall provide a certificate to the other party to the effect
that it has delivered to the other party all property belonging to the other party and has retained no duplicates or
copies of any such property.
17. Wan'antics and Disclaimem. SII warrants that the SII Software will conform to SII supplied
specifications and documentation, as periodically revised, for a period of one (1) year following Acceptance of the
SII Software, provided no changes, modifications or enhancements have been made to the SII Software by Customer
or third parties. SII will use its best efforts to correct or repair any defects in the SII Software; provided, however,
that such defect is reported to SII in writing within the warranty period. SII does not warrant that the operation of
the SII Sol%yarc will be uninterrupted or error free.
SII also warrants that SII has the right to grant a license for SII Sofiware and the right to grant a license for all third-
party Software licensed under this Agreement. SII shall indemnify and hold harmless Customer from and against
any claims, including reasonable legal fees and expenses arising from a breach of this warranty to grant licenses. SII
shall defend or settle any suit or proceeding against Customer arising from a breach of this warranty to grant
licenses.
SII MAKES NO OTHER WARRANTIES OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE
SOFTWARE, HARDWARE OR SERVICES PROVIDED BY SII UNDER AND PURSUANT TO THIS
AGREEMENT.
18. Patent and Copyright Indemnification. (a) SII shall indemnify and hold harmless Customer from
and against any claims, including reasonable legal fees and expenses, based upon infringement of any United States
copyright or patent by SII Sottware. SII shall defend or settle any suit or proceeding brought against Customer by a
third party arising out of, or relating to, Customer's own internal use of the Sofiware provided that SII is given
prompt notice of such claim and is given information, reasonable assistance and sole authority to defend or settle the
claim.
(b) SII, at its option, may obtain for Customer the right to continue using or to replace or
modify the Software involved so it becomes non-infringing; or if such remedies are not reasonably available, grant
Customer a refund for the So/13vare involved and accept its return.
SII - Purchase and Sofavare License Agreement 4
(c) SII shall have no obligation under this Section if the alleged infringement or violation is
based upon the use of the Software in combination with other hardware or software not furnished by SII or if such a
claim arises from SII's compliance with Customer's designs, specifications or instructions or from Customer's
modification of the Software.
19. Limitation of Actions and Liability. (a) Neither party shall be liable for any failure of or
delay in performance of its obligations under this Agreement to the extent such failure or delay is due to
circumstances beyond its reasonable control.
(b) The parties agree that no action may be instituted hereunder more than four (4) years
after the cause of action accrued or shouId have been discovered by reasonable due diligence.
(c) Neither patty shall be liable for special, indirect, incidental or consequential damages,
whether arising from contract or negligence. In any event, SII's liability for damages under any theory of liability or
form of action shall not exceed the total amount paid by Customer to SII under this Agreement.
(d) SII AND CUSTOMER ACKNOWLEDGE AND AGREE THAT THEY ARE
ENTERING THIS AGREEMENT ON THE UNDERSTANDING THAT THE PRICES FOR HARDWARE,
SOFTWARE AND SERVICES TO BE PROVIDED UNDER THIS AGREEMENT HAVE BEEN SET TO
REFLECT THE FACT THAT THE CUSTOMER'S REMEDIES, AND SII'S LIABILITY SHALL BE LIMITED
AS EXPRESSLY SET FORTH 1N THIS AGREEMENT, AND IF NOT SO LIMITED, THE PRICES FOR THE
SAME WOULD HAVE BEEN SUBSTANTIALLY HIGHER.
20. Notice. All notices under this Agreement shall be in writing and delivered by (i) registered mail,
return receipt requested, to the parties at the respective addresses set forth above or to such other addresses as the
party to receive the notice has designated, (ii) nationally recognized overnight courier to the parties at the respective
addresses set forth above or to such other address as the party to receive the notice has designated, or (iii) hand
delivery to an individual designated by the receiving party. The notice shall be deemed delivered (i) if by registered
mail, on the date shown on the return receipt, (ii) if by courier service, on the day of delivery, and (iv) if by hand
delivery, on the date of hand delivery.
21.
of California.
Governing Law. This Agreement shall be governed by and construed under the laws of the State
22. Other Provisions. (a) The scope of any Services provided under this Agreement
other than Support Services and any Customer obligations related to such Services will be documented and attached
as an Exhibit to this Agreement.
(b) If any provision of this Agreement is held invalid or otherwise unenforceable, the
enforceability of the remaining provisions shall not be impaired thereby.
(c) The failure by any party to exercise any right provided for herein shall not be deemed a waiver
of any right hereunder.
(d) Customer may not sell, assign, transfer, lease, sub-license or otherwise convey any of its
rights (or delegate any of its duties) under this Agreement, including the SII Software license granted herein, without
the prior written consent of SII.
(e) This Agreement may not be modified, altered or amended except by written instrument
duly executed by both parties.
SII - Purchase and Software License Agreement 5
(f) Both parties acknowledge receipt of the documents listed below and consent to their
incorporation into and attachment to this Agreement as the indicated Exhibit number.
Exhibit Number
Document Title
2
3
4
Hardware, Software and Service
Description and Pricing Schedule
Scope of Services
Covered Hardware
Covered Software
IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date
and year first above written.
ATTEST:
Clerk of the Council
CITY OF SANTA ANA
a municipal corporation of the
~mia
Mayor
APPROVED AS TO FORM:
APPROVED AS TO CONTENT:
Joseph W. Fletcher
City Attorney
avid N. Re~rn
City Managel
RECOMMENDED FOR APPROVAL:
~eEn ~ e~'r v~icr~sC tp~ ~ e n c y
System Innovators, Inc.
BY: Chuck Gillum
Executive Vice President,
Sales & Marketing
SII - Purchase and Software License Agreement 6
EXHIBIT "1"
HARDWARE, SOFTWARE AND SERVICE DESCRIPTION AND PRICING SCHEDULE
Component Component
Qty Component Description Investment Investment
Each Total
'" '
R~V~nueGollector APP~ICA~!ON SOFTWARE ~
1 RevenueCollector Enterprise License 0) $90,000. $90,000.
2 Estimated travel expenses for On site System Training 2,500. 5,000.
1 RevenucCollector Software Support First Year (2) 0. 0.
RevenueCollector Application Software & Services Investment: $95,000.
4 Axiohm A721, Receipt, Slip, Journal Printer (3) $999. 3,996.
4 Caere Model 5133 OCR Reader w/short slot and mag stripe oD 2,155. 8,620.
1 Caere Model 5133 OCR Reader Manual 80. 80.
4 APG Cash Drawer (5) 285. 1,140.
1 MS SQL Server V7 Win-5 Client Base (6) 1,399. 1,399.
0 Crystal Report Pro 7.0 (?) 395. 0.
0 ICVERIFY- Windows 4 User License (8) 729. 0.
0 ICVERIFY- Windows Additional User License 99. 0.
4 Hardware Support for Axiohm, (first year) (9) 195. 780.
4 Hardware Support for Caere OCR Reader (first year) (9) 235. 940.
4 Hardware Support for APG Cash Drawer (first year) (9) 75. 300.
Freight F.O.B. Destination 127.
Peripheral Hardware & Third Party Software Investment (10).. 17,382.
Total Investment (excluding PCs and communication networks): I $1
12,382.
sii - Purchase and Sofavare License Agreement 7
(1)
EXHIBIT "1" (continued)
Footnotes To Investment Schedule
RevenueCollectorTM software is licensed according to the terms and conditions of System Innovators'
Purchase and License Agreement. The Enterprise License includes delivering the software via
electronic transmission and the right to use RevenueCollector on any number of workstations or
collection sources to collect payments. The investment for an Enterprise License is based on the
quantity of payments processed through RevenueCollector on an annual basis and the number of
interfaces to other computer systems. The investment shown allows up to 200,000 payments/year
and includes a 2 day on-site assessment trip; project management services; software customization
services to interface 1 system (inquire only); 4 days of system training at City of Santa Ana Treasury
Office for up to 5 people; 2 days of on-site end-user training; 3 days of on-site installation services
and 2 days of on-site assistance when system goes into production. The City will reimburse System
Innovators for reasonable travel, accommodations, and related expenses for the 4 days of system
training conducted at City of Santa Ana Treasury Office. Additional services are available at the
then current hourly rate for such services plus expenses. System Innovators' current rate for
Professional Services is $150/hour.
(2)
(3)
(4)
(5)
(~)
(7)
(8)
(9)
RevenueCollector Standard Support Services are provided at no additional charge during the first
year following acceptance of the sFstem (the warrantg period). Support services following the
warranty period are offered for a fee equal to ten percent (10%) of the then current price for the
Enterprise License.
The Axiohm A721 Receipt, Journal Printer includes I ribbon, 1 roll of paper and a parallel interface
cable.
The Caere Model 5133 OCR reader includes a standard reader slot, mag stripe and serial
interface cable. This Caere reader will use the City's existing ICVERIFY license.
The APG Cash Drawer includes one lockable cash till and a RJ-11 interface cable to the Axiohm
printer.
MS SQL Server V7 Win-5 Client Base is proposed for the relational database used to hold
consolidated payment activity.
Crystal Report Pro 7.0 is proposed for ad hoc report writing capabilities. One license is required for
each user that will create ad hoc reports. Crystal Report Pro licenses are not required to run existing
reports in RevenueCollector Consolidated Reporting Module.
Network based credit authorization software is licensed per user. Price is based on one merchant
I.D. number and one authorization server.
Hardware Support Services are initially provided upon delivery of the hardware, through the
acceptance period and one-year following acceptance of the system (generally 15 to 18 months).
This initial coverage is provided regardless of the hardware warranty on each component.
SII - Purchase and Sottware License Agreement 8
II. AUTHORIZED ANNUAL PAYMENT QUANTITY: 200,000
SII - Purchase and Software License Agreement 9
EXHIBIT "2"
SCOPE OF SERVICES
Primary seconda~ SCheduled
Task Description Role R01e Comple~On
Project Management Services
Identify contact(s) for each area of responsibility SII Customer
Finalize Scope of Services, roles and schedule SII Customer
Manage all SII personnel assigned to this project SII
Manage all non-SII personnel assigned to this Customer
project.
Manage the project schedule and report variances SII Customer
Provide an Implementation Questionnaire SII
Complete the Implementation Questionnaire Customer SII
Identify computer system interface requirements Customer SII
Finalize hardware and software configuration(s) Customer SII
Identify desired features not included in base system Customer SII
Document Functional Specs for SII customization SII
Approve Functional Specs for SII customization ! Customer
Custom Programming Services
Design and code custom CASHIER for Windows SII
routines to handle input devices included in
Functional Specs(OCR/bar code)
Design and code custom RevenueCollector routines SII
to perform all computer interface tasks defined in
Functional Specs (inquiries and updates)
Design and code custom CASHIER for Windows SII
routines to perform all field validations and special
processing tasks defined in Functional Specs
Unit test each RevenueCollector and CASHIER for SII
Windows software modification and interface
Design and code software modifications in other Customer
software systems,
Installation Services
Make recommendation for site preparation SII Customer
Determine the adequacy of installed electrical Customer SII
service for test and production systems
Install hardware and system software for an on-site Customer SII
test system at one location.
SII - Purchase and Solo,yarc License Agreement 10
EXHIBIT "2" (continued)
SCOPE OF SERVICES
Primary Secondary Sched~i~d
Task Description Role ROle completion
Make all required structural and furniture changes (if Customer
any) to work areas where CASHIER for Windows
will be used.
Install all required LAN cabling and connectors for Customer SII
the test site
Install Local Area Network (LAN) hardware and Customer SII
software for an on-site test system.
Install modem line at the test-system location Customer
Install phone line and phone at the test-system Customer
location
Install PC Anywhere software and modem for Customer SII
remote support services
Install communications testing software to test Customer SII
specified communication method
Test all selected communications software Customer SII
Install customized RevenueCollector and CASHIER SII Customer
for Windows software on the test system.
Verify that all required test system hardware and SII
software is installed and ready for Acceptance
Testing.
Create test data and scripts to test software Customer SII
modifications and interfaces
Develop an Acceptance Test Plan, based on the SII Customer
Functional Specifications, test data and scripts
I Verify acceptance of the Test Plan prior to beginning Customer
acceptance testing.
Test all customer modifications made to Customer
accommodate the RevenueCollector and CASHIER
for Windows systems.
Test all RevenueCollector and CASHIER for Customer SII
Windows software modifications and interfaces on
the test system and document any deficiencies or
error
Review the results of acceptance testing and correct SII
documented deficiencies
Document acceptance of the RevenueCollector and Customer
CASHIER for Windows systems once the
Acceptance Test Plan has been completed and all
deficiencies and errors have been corrected
SII - Purchase and Software License Agreement 11
EXHIBIT "2" (continued)
SCOPE OF SERVICES
Primary secondary S~hedh[ed
!
Task Description Role Role Comp et!on
Install hardware and system software for thc Customer
production system
Install all required LAN cabling and connectors for Customer
the production system.
Install Local Area Network (LAN) hardware and Customer
software for the production system
Install customized CASHIER for Windows software Customer SII
on the production system.
Monitor the performance of the production system Customer SII
and make tunin$ adjustments
Correct documented deficiencies in the production SII
software
Training Services
Send all staff that will use CASHIER for Windows Customer
but who are not knowledgeable in the use of
Microsoft Windows to a one day introductory class
for Microsoft Windows prior to attending either thc
System or End-User training.
Conduct a RevenueCollector and CASHIER for SII
Windows system training class
Send at least four representatives to Customer
RevenueCollector / CASHIER for Windows system
training class
Customize end-user training to incorporate custom SII
programming changes
Conduct end-user training classes at the Client's SII
facilities to train cashiers and supervisors
Send all cashiers and supervisors that will use Customer
RevenueCollector and CASHIER for Windows to an
end-user training class conducted by SII.
Have cashiers and supervisors practice using Customer
RevenueCollector and CASHIER for Windows in a
training environment for at least 4 hours within one
week after their end-user training.
Supervise newly trained cashiers for the first week Customer
of live operations to ensure operational
effectiveness.
SH - Purchase and Sot]ware License Agreement 12
EXHIBIT "3"
COVERED HARDWARE
LIST OF HARDWARE COVERED BY HARDWARE SUPPORT SERVICES:
Hardware Description Qty.
Axiohm A721 Journal, Slip and Receipt Printer
Caere Model 5133 OCR Short Slot w/Mag Stripe
APG Cash Drawer
SII - Purchase and Software License Agreement 13
EXHIBIT "4"
COVERED SOFTWARE
LIST OF SOFTWARE COVERED BY SOFTWARE SUPPORT SERVICES:
So fo~vare Description Qty.
RevenueCollectorTM Enterprise License including CASHIER for
lVindows
SII - Purchase and Software License Agreement 14