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Home My WebLink AboutMOTOROLA, INC. 1B - 2004 A-2004-016 INSURANCE MUl i";~ ) WOR~ MA\ p,'~EED CLERK OF l;~ul~C\L DATE: 1--5 - 04 C:Pi~ (lScAL- SERVICE AGREEMENT THIS SERVICE AGREEMENT, is entered into on March z. (, ,2004, by and between Motorola, Inc. ("Motorola") and the City of Santa Ana, a charter city and municipal corporation of the State of California ("City"). RECITALS: A. The parties entered into Agreement No. A 2002-038, dated April I , 2002, (hereinafter "said Agreement") by which Motorola has provided maintenance and repair service for City's vehicle radio network controller. B. The parties wish to renew said Agreement for an additional one-year period with the same terms and conditions as described therein. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions of said Agreement, the parties agree as follows: 1. Motorola and City agree to renew said Agreement for one year, beginning April 1, 2003 and ending March 31,2004. 2. Motorola shall continue to perform those services and accept payment as set forth in said Agreement. The total sum to be expended under this Agreement shall not exceed $33,000,00 during the term ofthis Agreement. 3. Motorola shall maintain and shall require its subcontractors, if any, to maintain professional liability (errors and omissions) insurance, with a combined single limit of not less than $1,000,000 per claim as well as all insurance described in said Agreement. IN WITNESS WHEREOF, the parties hereto have executed this Agreement on the date and year first written above. ~~'] PATRICIA E. HEALY Clerk of the Council A SIGNATURES CONTINUED ~ JOSEPH W. F E City Attorney MOTOROLA, INC. ~~ MIKE MOSHER 6.'-~)Z Customer Service Manager ~q0t, ~f.-d, REC'MEND~ FOR APPROVAL: (, 1 L.v.\f-U~- Paul Walters Chief of Police @ MOn:lIlOLA Ver. 4.7 Build 1000 SERVICE AGREEMENT Altn: National Ssrvice Support 1307 East Algonquin Road Schaumburg, IL 60196 (800) 247-2346 Agreement Order #: 0605081790952 Supersedes Agreement #(sj : 815002548 Date: 2127/2004 Company Name: City of Santa Ana Police Department Attn: Billing Address: 80 Civic Center Plaza City, S_, Zip: Santa Ana, CA 92702 Customer Contact: Bob Faster Phone: 7142~2 Fax: Required P,O.: No Customer #: 1012338209 Bill to Tag #: 0002 Contract Start Date: 0410112004 Contract End Date: 0313112005 Anniversary Date: Payment Cycle: Quarterly Tax Exempt: No POI: Qtv ModeUOption Description Monthly Ext Extended SVC01SVC1102 Dispatch 8ervice $ 71.07 $ 852.84 1 SVC248M ENH: Datatac Site 1 SVC249AA ENH: Data/ac Station SVC01SVC1104 Technical Support 8ervice $ 79.31 $ 951.72 1 SVC149AA ENH: Datatac System 1 SVC143AA ENH: DBlBtac Site 1 SVCI44AA ENH: Data/ac Sta/ion SVC01SVC1220 Radio Repair Service $ 712.65 $ 8,551.80 100 SVC519AA ENH: VRM600 45 SVC520AA ENH: VRM650 SVC01SVC1423 local Radio Support 8ervice $ 854.40 $ 10,252.80 100 SVC418M ENH: VRM600 45 SVC419AA ENH: VRM650 SVC01SVCll01 Infrastructure Repair With Advanced Replacement Service $ 184.99 $ 2,219.88 1 SVC265AA ENH: Dalalae Site 1 SVC266AA ENH: Datatac Sta/ion SVC01SVC1410 OnSite Infrastructure Response Service $ 736.45 $ 6,837.40 1 SVC218AA ENH: OnSJte Infrastructure Response-Sites-NonConventionsl 1 SVC219AA ENH: OnSite Infrastructura Response -Sta/ions SUBTOTAL - RECURRING SERVICES $ 2,638.87 $ 31,666.44 SPECIAL INSTRUCTIONS - ATTACH STATEMENT Of WORK fOR PERfORMANCE SUBTOTAL - ONE-TIME EVENT SERVICES $ - OESCRIPTIONS TOTAL $ 2,638.87 $ 31,666.44 7X24 service on-site for infrastructure. Comserco Comm. to provide M-F 8X5 first TAXES $ $ - echelon service on-site for VRM's. Comserco to ship to and from the depot for VRM GRAND TOTAL $ 2,638.87 $ 31,666.44 repairs. THIS SERVICE AMOutll' IS SUBJECT TO STATE & LOCAL TAXING JURISDICTIONS, TO BE VERIFIED BY UOTOROLA. SUBCONTRACTOR{S) CITY STATE M~~ - SSC-Call Center Operations Schaumburg IL 00066 Motorola - sse. r:"'ical support Scha~_ IL ODetrRtions (D0068 Motorola - Roc:kford..BRANDED Rockfo<d IL SUBSCRIBERSicl723' Cornsercolnc Westminster CA SPC v4,7 Build 1000 "eltl'sse Uale: I receiY&d Statements of Work that tlescribe the 5e1'11ices proWled on this Agreement. Motorola's Service Terms & Conditions, a copy of which is attached to this Service Agreemttnt, is incorporated herein by this reference TITLE C",.".. I~~ - ......-.. Ope<ationo Depot r~ MO OLA EP Mary Figolah MOTOROLA REPRESENTATIVE (PRINT NAME) Customer Support Manager TIRE 847576-2438 PHONE SPC v4,7 Build 1000 r Release Date: 01/12/04 Service Terms and Conditions Motorola. Inc., lhrougI\ its Commerdal, Government. and Indu.lrist SoIu6on& Sector ("Motorola"), aP)d the wstomer named in !his Agreement rcustomer"). hereby agree 8$ follows: SHtton 1 APPUCABIUTY These Service Terms and Condllions apPly 10 servi<:e contracls whereby Motorola agrees 10 provide to Customer either (1) mainlenance. support and/or other sef\/K:e. under a MotIlrol8 S8NIo8 ~ent. or (2)lnelsllatlon services under 8 Motorola Installation Agreement 8ec:tIon 2 DEfINITIOM8 AND INTERPRETATION 2.1. "Agreemenf mlNllW 1h8se Servial "tem'lS and CondIliOl'll!l: the cover page for the Service Agreement or the Installation Agreemert, as applicable: and any other attachments, all of which ara incaporated IMlr9in by this reference. In imwpretlng this Agreement and resolVing any ambiguilllll, Ihese Service Tenns and Conditions will take precedence over any oover page, 1nI theCO'lW page wi take precedence f1't8f any atlacttmwrts. ul1le88lhe cover peg& or alI8chmBnt Spedft~Y8tates0th&rwis6. 2.2. "Equipment" means the equipment that is specified in the attachments or is subsequently added to this Ageement. 2.3. "Services" rneallfl tho&a installation, maintenance, support. training, and other servicea described in this AgA\emerL 8ectIon 3 ACCEPTANCE Customef llcoepts these Service Terms and Conc:llions and agrees to pay the prices set forth in the Agreement This Agreement will become binding only when IIlX:8pted in 'Mfling by Mo\J)ro/e. The term ofth/8 Agreement will begin on the "Start Dale" indicated in lhia ~nt. SectIon 4 SCOPE OF SEJMCE8 4.1. Motol'l)\& will provide the Sel'lllces delKtibed In this Agreement or in a more detailed ststement of wlXk c:t olhef document attached 10 this Agl88ment At Customer's req u88l, Motorola l'l'I8y also proIIld& additional I8fVk:es at MoIorokI's 1hen-applic8ble rates for such 1lIervk:es. 42. . MobroIa is provtdl~ Services for Equipment, Mobola per1B or parte of equal quality wiN be used; the Equipment will be serviced at leVels set forth in the manufacturer's product mal1uals; and routine service procedUIllll that are prtlSCribed by Motorola wiN be followed. 4.3. If Cuetomer pul'thases from Motorola addlllonal equipment that becomes part of the same system as tI1e inillat Equipment, the additional equipment may be added to this Agreement and will be bled at the Bflplicable 1"8188 afI&r the warnm(y for such acIdIIional equipment expires. 4.4. All Equipment must be in good working order on the Stert Date or when additional equipment Is added to the Agreement. Upon r&aBOneble Iftquest by Motorola, Cuslomer wltl provide a complete serial and model number list of the Equipment. Customer must promptly notify Motorola in wrlllng when any Equlpmel1t Is lost, damaged, stoI8n or taken out of service. Customer's obligation 10 pay Sera fees for such Equipment will terminate at the end ~ the month in which Motorola recetves suchwritl8n notice. 4.5. Customer must specifically identify any equipment that is labeled intrinsically saf8 for lJIB in hllzardouseovironl'Oftnts. 4.6. If Equipment cannot. in Motorola's reasonable opinion, be property or economically serviced for any reason, Moturola may modify 1M aoope of Services i81alBd to such Equipment; remove auctl equipment from the Ag"e$ment; or increase the price to Service such Equipment. 4.7. ClJ8tolTNlf must promptly rdfy Motorola d any Equipment failure. Motorola will respond to Cuatomens notiIicatlQl'l ina manner conaistantwllh the level ofServlce purc:haselt as Indlcated in this Agreement. Sectlon 5 EXCWDED SERVICES 5.1. Service excludea the repair or l8p1acemen! of equipment that has become defectlve or damaged from use in other than Ihe normal, customary, intended, and authorized manner; use not in compliance with applicable Industry standards: excessi'ftl wear and tear; or accident, liquids, power surges, neglecl, acts of God or other force ma)8ure events. 52 UnI8lis ~ i'lcludlld In Ita Agreement, Service exdude8 items that are consumed in the nonnal operallOn of the Equipment, such 118 battelies or magl'lBllc tapes.; upgrading or reprogramming Equipment ~sories, belt clips, batlery cltargers, custom or &peeial products, modllled untts, or software: and repair or main8nance of any transmlsslon line, antenna, rnboW8Ve equlpment, tower or tower lighting, duplexer, mmbiner, or mullicoupler. Motorola has no obIigAOns for any 1nlnsmission medium, au::fl as I8fephone linea, compuIw networks. the intemet or the wondWide VMab, or for Equipment malfunctlon caused by auch tansmission medium. SKtIon 6 TIME AND PLACE OF SERVICE SeriIo8 ~ bEl provijed at ltIe bc8lion speci1ted in this Agreement When Motorola performs B8l'Vice at C\l8tomer's location, C\l8lolTlltr will provide Motorola, at no charge, a non-haZillRSoUs 'MMX envirmmentWllh adequate shelter, heat, light, and power and with full and free8CC888 to !he Equipment WaI vers of Uability from MotoroIs or its 9Ubcontractofs will not be imposed as a site access ~remenl Q.lstomer will provide a~ information pertaining to tho hal'l:lW8l't1 and soIIware elements of any system with which tne Equipment is inIerfacing 80 that MctoroIa may perform ita Services. Unless Olhefwisestaled In lhisAgreemenI, the hours dServlce wiI be 8:30 8.m. to 4:30 p.m., kx:alllme, excluding weelllnds and holidays. Unless otherWise stated in this Agl68ll18llt, the price for the Servic&s exclude any chalges or expenses associated with helicopter or OCher unusual 8Ctl8S8 requirements: If these charges or expenses are l"8lI8OI'I8bIy incumtd by Motorola In rendering the Services, Customer agrees to reimburse Molorolafor Such charges and -- Sectton 7 CUSTOMER CONTACT Cu$lOmer win provide Motorola with designated points of contact (list of names and phone numbers) Ih8I will be evailable twenty.lour (24) hours per day, seven (7) days per week, and an 89C8lation prooedure to enable Customer's perqo nneI to maintain contact, as needed, with -, s.ctIon a PAYMENT Unless altemallve payment terms are specilically staled in this Agreemlllt, Motorola will invoice Customer in advance for 88Ctl payment 1Briod. All otI1er ctlerglM will be blIled monlhly, and CUatomer must pay eac:h hwoioe in U$. dollars wlthIn twenty (20) days of the invoice date. Customer agmes to reirnburall MotofoIa for aI property 1u88, sales and IJ88 taxes. excise 18xe8, and other Iaxes or assessm8nl8 levied as a result of Services rern:kMlKl undet this Agreement (exQlpt Income, profit, and franchise taxes of Motorola) by any govemrnentalentity. Sedfon t WARRANTY MOlDrOIa W81'18nts tl\lll its Servlo8e under this Agreemert Win be free of def8cls in rnater1a18 and workmlmhipfur a period of ninety (90) days from !he datB!he performance of the Services are completed. In the event of a bread! of this warranty, Ctatomer's sole remedy is to require Motorola to re.perform tile non-conforming Service or to refund, on a pll)rata basis, the fees paid for the fIOn-COnforming Service. MOTOROLA DISClAIMS All OTHER WARRANTIES, EXPRESS OR IMPUED, INCLUDING THE tMPUED WARRANTIES OF MERCHANTABLrTY AND F~ESS FOR A PARTICUlAR PURPOSE. SecDon 10 DEFAULTfTERMINATION 10.1. If either petty defaults in the performance of this AQt8ement, the other party wlU give>> the rv;n.perlonning PlIlrty a wriIIen and deteiled notlo8 of the defadl. The non-performlng petty will I\lIve thirty (30) days IhereaftQr to provide a written plan 10 cure the default thai is aooeptable to the oIher party and begin Implementing the cure plan immediatety aI'Ier plan appmvat. .. the non- Service Terms and Conditions.FINAL.9.1.03.doc (CSA formatted) performing party falls to provide or implement the cure plan, then the injured party, in addition to any oCher Aghts available to it under law, may immediately terminale this Agreement efr9ctIve upon giving a wriIIen notice of termination to the dBfaulling petty. 10.2. Any termination of IhIs Agl88ment will not relieve either psrty of obIigatlona previously inculT"ed pursuant to this Agrflement, including payments which may be due and owing at the time of termination. AI $Urns owed by Customer to Motorola wiN become due and payable immadiltely upon tenninltion of this ~ Upon the effdve dale of lBIminalion, Motorola will have no furlherob/igallon to provide Servic8s. SectIon 11 lIMITATION OF UABlUTY Thlslimitationolllabllitypl'l)Ytsion8hellapplynotwlthstahdlnganyoontraryprol/lsioninlhis Agreement. Exoept for personal injury or death, Motorola's totat Hablllty, wnether fur bmaeh of contracI, wamllnly, negIigenee, slriCt lability in tort, or oIherwise, witl be limilBd to the dncI damsges recowable under law, but not to exCeed the price of twelve (12) months of Service provided under this Agreement. ALTHOUGH THE PARTIES ACKNOWlEDGE THE POSSIBILITY Of SUCH lOSSES OR DAMAGES, THEY AGREE THAT MOTOROLA WIlL NOT BE lIABlE FOR ANY COMMERCIAL LOSS: INCONVENIENCE; LOSS OF USE, TIME, DATA, GOOD wtLL, REVENUES, PROATS OR SAVINGS; OR OTHER SPECIAL., I/ClDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING FROM THIS AGREEMENT OR THE PERFORMANCE OF SERVICES BY MOTOROLA PU RSUANT TO THIS AGREEMENT. No action for breach of this AQnMlment or otherWise ralaIll1l to the transactions conIelnplated by this AgrHm8RI may be broIJght more Ihan one (1) year after the accrual of such cause of acIlon, 8XD8PI for money due upon WI I:p8O aooourt. This Mmitation of liabUlty will SUMve the expIra~on or termination of this Agreement. Sectton 12 EXCWSlVE TERMS AND CONDlnoNS 12.1. This Agtgement 8Up&rsedes all prior and concurT8nI. agreements and unc\ersIandings between the partiee, whether written or oral, related to !he ServIces, and there are no agn.ements or rep19eentalions eonoeming the sub;ec::t matter of this Agreement except b those exprwsed herell'L The Agr~ent may not be amended or modified except by a written agreemsm.~ byaulhorlzed r8pl9618ntaliV8liofbolh pwIies. 12.2. Customer agrees to I1lf8reno& this Agreement on any purchase order 8sued in furlheran;;e of this Agreement, hoWeVer, an omIsa1on of the reference 10 this ilqeement shall not alfsct its applicability. ... no ewnI 8t8II either party be bound by any lerms ariained in a Customer IXI"chase order, acknowledgement, or othar writings unless: (i) such purc1'iaae order, acknowledgement, or other writings apeclfically raf8r to this Agreement; (II) cleany indicate the intention r:I both parties to oven1de end modify thiS Agreement and (iii) such purchase order, acknowledgement, or other writings al1l signed by authorizad repreaentati_ofbolh partifls. Sec:Ion 13 PROPRIETARY IIFORMATION; CONRDENTlAUTY; INTEUECTUAL PROPERTY IUGHTS 13.1. Any information or data In !he form r:I specificatiOns. drawings, reprinls, tachnical information or otherwise furnished to Customer under Ihis Agreefnent wiO remain Motorola's property, will be deemed proprietary, will be kapt confidential, and wiH be pf'ORlllly returned eI Mdorola's raqueat. Cust<<ner may not disdoM, without MoI0r00i's ~ penniseion or as requirect by law, any such information or data to any person, or usa such information or data Itself for any purpose other tl\lln performing its obligations undw this Agreement. The obligations set forth in this SecIlon wiU survive the expiration or termination of this Agreement. 13.2. Unless otheIwisa agread in wriling, no commBR:ial, finaOl;:1a1 or I&ehnlcaI informitlon ditclosed in any maooer or at any lime by Customer to MotomIa wi. be deemed secnK or confidel1l1al. Motorola will have no obligallon to provide Customer with accesa to lis confidential and proprietatylnformation, Including cost and pricing data. 13.3. ThiI Agl'8l8ment doe8 not grant directly or by Implication, eA:lppel, or oIherWlae, any ownership right or license under any Motorola patent, CXlp}'IighI, hde seaeI, or other inIeIIectusl propertyinclullng anylnlehcUalpropertyaeatlJd as a resull of or related tolheEqlipmentaold orServlcesperformed under thlsAgrBl;Imenl. s.ction 14 FCC UCE;NSES AND OTHER AUTHORIZATIONS Customer il soIaly responaible for obtaining license& or other authorizations requirect by the Federal CanlTRlnications CQrnmisllion or any other fedaral, slate, or local government agency and forcompyingwithelltulesendregu\ationsrequlredI7iSUchag&l1CilM. NeilherMolDlolanorany of Its employees Is an agent or represantatlve of CUstomer in any governmental matlers. Sectton 15 COVENANT NOT TO EMPLOY During the lenn r:I this Agreemert and continuing for a period of WIo (2) years thentafler, Customer wlI ~ hire, engage on COI"l8"<<rt. solidi the employment of, or recommend employmenl toanythirOpartyofBlY'fe~ofMolorolaorilssutx:ontraclorswilhotJl:!hepriorwritl9n authorization of Motorola. This pr'O\Ilslon applies only 10 those employees of Motorola or Ita subcontractoB who are respoosible for rendering services under thli8 AQreemenl If lhls provision is 1ounc1 to be IMlrIy broad under appIicab\8law,lIshan be modified as RBCelSS8ty to conform to "'Iow. Sedion 16 IlATERtALS.. TOOLS AND EOUIPIIENT AU tools, equipment, dies, gauges, models, drawtngs or other materials paid for or furTlished by MoIorola for the plJ'pose of this Agl'9Bment wiN be and remain the IlOI8 proparty of Motorola. CUstomer win safeguard all such property while it is in CUltomer'S custody or~, be liable for anylossordamageloeuc:hproperty,and retum it 10 MoIoro\a upon requesl SUc::hproperty" be held by CUstomer for Motorola's use without charge and may be flIR'lOV8d from Customer's pramistts by Motorola at anytime without restriction. Section 17 GENERAl TERMS 17.1. .. any oourt renders eny portion ~ this Agreement unenforcaable, the remaining terms wll continue infuU fOftlB and eftect. 17.2. ThlsAg'eemeni:and..,ril;fttsanddUlieaofthepartie&wlIIbe~andinterpretBdin acoordence wilh the laws of the Stale In which the ServIceS are perfonned. 17.3. F"allul8 to exercise any right will not operate as a waiver of that right. power, or Prill'llege. 17.4. Neither party Is liable for delaY8 or lack ~ parformaOOll r88l.Il1ing from any caUS8S suctlae strikes. maWrialahortagas, or acts of God \hat.. be)'Ond thatparty'srusonable ccntroJ. 17.5. MoIorol8 may assign its Iigtq and obIigatlons, and may subcontr8c:t any portion of its performance, unc1er this Agreement. 17.6. THIS AGREEMENT Will RENEW, FOR AN ADDITIONAL ONE (1) YEAR TERM, ON EVERY ANNIVERSARY OF THE START DATE UNlESS EITHER THE COVER PAGE SPECIFICALLY STATES A TERMINATION DATE OR ONE PARTY NOTIFIES THE OTHER IN WRITING Of ITS INTENTION TO DtSCONTlNUE THE AGREEMENT NOT LESS THAN THIRTY (~) DAYS OF THAT ANNIVERSARY DATE. At the annl 1/81'881}' dale, Motorola may adjust the price of the S9fIIioes to reflect Its cUITQnl rates. 17.7. If MoloroIIil provides Services after the tenninltion or axplratlon d Itlis Agreement, 1M termsandcondilonsinl8ffed:atthetimeofthetermlnallonor~ralionwill.pplytolhoee Servloas and CllllIomer agrees to pay for such lIlMVioes on . time and meterials basis at Motorola's lhen effec:tille hourly rall88. ,/ CD 1If00000OLA Statement of Work Infrastructure Repair with Advanced Replacement 1.0 Description of Services Infrastructure Repair is a repair service for Motorola and select third party Infrastructure as set forth in the applicable attached Exhibit(s), all of which are hereby incorporated into this Statement of Work (SOW) by this reference. Customer's System type determines which exhibit is applicable (i.e, SmartZone system exhibit, SmartNet system exhibit). Infrastructure may be repaired down to the Component level, as applicable, at the Motorola Infrastructure Depot Operations (IDO). At Motorola's discretion, select third party Infrastructure may be sent to the original equipment manufacturer or third party vendor for repair. If Infrastructure is no longer supported by the original equipment manufacturer or third party vendor, Motorola may replace Infrastructure with similar Infrastructure, when possible. When available, Motorola will provide Customer with an Advanced Replacement unit(s) or FRU(s) in exchange for Customer's malfunctioning FRU(s). Non-standard configurations, Customer-modified Infrastructure and certain third party Infrastructure are excluded from Advanced Replacement service. Malfunctioning FRU (s) will be evaluated and repaired by IDO and returned to IDO FRU inventory upon completion of repair. In cases where Advanced Replacement is not available or when a Customer requires the exact serial number to be returned, a FRU may be available on a Loaner basis. The terms and conditions of this SOW are an integral part of Maturo la's Service Terms and Conditions or other applicable agreement to which it is attached and made a part thereof by this reference. 2.0 Motorola has the following responsibilities: 2.1. Use commercially reasonable efforts to maintain an inventory ofFRU. 2.2. Provide, new or reconditioned units as FRU to Customer or Servicer, upon request and subject to availability. The FRU will be of similar kit and version, and will contain like boards and chips, as the Customer's malfunctioning Infrastructure. 2.3. Program FRU to original operating parameters based on templates provided by Customer as required in Section 3.5. If Customer template is not provided or is not reasonably usable, a standard default template will be used. 2.4. Properly package and ship Advanced Replacement FRU from IDO's FRU inventory to Customer specified address. 2.4.1. During normal operating hours of Monday through Friday 7:00am to 7:00pm CST, excluding holidays, FRU will be sent next day air via Federal Express Priority Overnight or UPS Red, unless otherwise requested. Motorola will pay for such shipping, unless Customer requests shipments outside ofthe above mentioned standard business hours andlor carrier programs, such as NFO (next flight out). In such cases, Customer will be subject to shipping and handling charges. 2.4.2. When sending the Advanced Replacement FRU to Customer, provide a return air bill in order for Customer to return the Customer's malfunctioning FRU. The Customer's malfunctioning FRU will become property of!DO and the Customer will own the Advanced Replacement FRU. 2.4.3. When sending a Loaner FRU to Customer, IDO will not provide a return air bill for the malfunctioning Infrastructure. The Customer is responsible to arrange and pay for shipping the malfunctioning Infrastructure to IDO. IDO will repair and return the Customer's Infrastructure and will provide a return air bill for the customer to return !DO's Loaner FRU. 2.5. Provide repair return authorization number upon Customer request for Infrastructure that is not classified as an Advanced Replacement or Loaner FRU. 2.6. Receive malfunctioning Infrastructure from Customer and document its arrival, repair and return. 2.7. Perform the following service on Motorola Infrastructure: 2.7.1. Perform an operational check on the Infrastructure to detennine the nature of the problem. 2.7.2. Replace malfunctioning FRU or Components. 2.7.3. Verify that Motorola Infrastructure is returned to Motorola manufactured specifications, as applicable 2.7.4. Perform a Box Unit Test on all serviced Infrastructure. Infrastructure Repair with Advanced Replacement Approved by Motorola Contract and Compliance 1-15-04 page 1 of 3 I) IIIOTOROLA 2.7.5. Perform a System Test on select Infrastructure. 2.8. Provide the following service on select third party Infrastructure: 2.8. I. Perform pre-diagnDstic and repair services to confirm Infrastructure malfunction and eliminate sending Infrastructure with no trouble found (NTF) to third party vendor for repair, when applicable. 2.8.2. Ship malfunctioning Infrastructure to the original equipment manufacturer or third party vendor for repair service, when applicable. 2.8.3. Track Infrastructure sent to the original equipment manufacturer or third party vendor for service. 2.8.4. Perform a post-test after repair by Motorola, original equipment manufacturer, or third party vendor to confirm malfunctioning Infrastructure has been repaired and functions properly in a Motorola System configuratioD, when applicable. 2.9. Re-program repaired Infrastructure to original operating parameters based on templates provided by Customer as required by Section 3.5. If Customer template is nDt provided or is not reasonably usable, a standard default template will be used. IflDO determines that the malfunctioning Infrastructure is due to a Software defect, 100 reserves the right to reload Infrastructure with a similar Software version. Enhancement Release(s), ifneeded, are subject to additional charges to be paid by Customer unless the Customer has a Motorola Software Subscription agreement. 2.10. Properly package repaired Infrastructure unless Customer's malfunctioning FRU was exchanged with an IDO FRU. Motorola will return Customer's FRU(s) to IDO's FRU inventory, upon completion of repair. 2. I I. Ship repaired Infrastructure to the Customer specified address during normal operating hours set forth in 2.4. I. FRU will be sent two-day air unless otherwise requested. Motorola will pay for such shipping, unless Customer requests shipments outside ofthe above mentioned standard business hours and/or carrier programs, such as NFO (next flight out). In such cases, Customer will be subject to shipping and handling charges. 3.0 Customer has the following responsibilities: 3.1. Contact or instruct Servicer to contact the Motorola System Support Center (SSe) and request an Advanced Replacement, or Loaner FRU and a return authorization number (necessary for all non- Advanced Replacement repairs) prior to shipping malfunctioning Infrastructure or third party Infrastructure named in the applicable attached Exhibit. 3.1.1. Provide model description, model number, serial number, type of System and Firmware version, symptom of problem and address of site location for FRU or Infrastructure. 3,1.2. Indicate iflnfrastructure or third party Infrastructure being sent in for service was subjected to physical damage or lightning damage. 3.1.3. Follow Motorola instructions regarding inclusion or removal of Firmware and Software applications from Infrastructure being sent in for service. 3.1.4. Provide Customer purchase order number to secure payment for any costs described herein. 3.2 Pay for shipping of AdvaDced Replacement or Loaner FRU from IDO if Customer requested shipping outside of standard business hours or carrier programs set forth in section 2.4.1. 3.3 Within five (5) days of receipt of1he Advanced Replacement FRU from IDO's FRU inventory, properly package Customer's malfunctioning Infrastructure and ship the malfunctioning Infrastructure to IDO for evaluation and repair as set forth in 2,7. Customer must send the return air bill, referenced in 2.4.2 above back to IDO in order to ensure proper tracking of the returned Infrastructure. Customer will be subject to a replacement fee for malfunctioning Infrastructure not properly returned. For Infrastructure and/or third party Infrastructure repairs that are not exchanged in advance, properly package Infrastructure and ship the malfunctioning FRU, at Customer's expense and risk of loss tD Motorola. Customer is responsible for properly packaging the Customer malfunctioning Infrastructure FRU to ensure that the shipped Infrastructure arrives un-damaged and in repairable condition. Clearly print the return authorization number on the outside of the packaging. 3.4 Ifreceived, Customer must properly package and ship Loaner FRU back to IDO within five (5) days of receipt of Customer's repaired FRU. 3.5 Maintain templates of Software/applications and Firmware fur reloading ofInfrastructure as set furth in paragraph 2.3 and 2.9. 3.6 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Infrastructure Repair with Advanced Replacement services to Customer. InfrOlJtructure Repair with Advanced Replacement Approved by Motorola Contract and Camp/lance 1- I 5-04 page 2 of3 __ AIO'RMOLA 4,0 In addition to any exclusions named in Section 5 of the Service Terms and Conditions or in any other underlying Agreement to which this SOW is attached, the following items are excluded from Infrastructure Repair with Advanced Replacement: I. All Infrastructure over seven (7) years from product cancellation date. 2. Physically damaged Infrastructure. 3. Third party Equipment not shipped by Motorola. 4. CODsumable items including, but not limited to, batteries, connectors, cables, tone/ink cartridges. 5. Test equipment. 6. Racks, furniture and cabinets. 7. Finnware and/Dr Software upgrades. Infrastructure Repair with Advanced Replacement Apprl1Ved tJy Motorola Contract and Comp/kJnce 1- I 5-04 page3 of 3 __ MOTDIWOLA Data System Infrastl1lcture E:dribit Inclusions, Exclusions, Exceptions and Notes for Infrastructure Renair Base Station(s) and Repeater(s) Includes Quantar (DSS3, DBS), Digital MSF5000 (DSS2) ONLY. Computer(s) Includes computers (Pentium I, II, III, IV) directly interface with or control the communications System. Includes keyboards, mice and trackballs. Excludes laptop cDmputers and all 286, 386. 486 computers, Excludes defective or phosphor- burned cathode ray tubes CRT(s) and burned-in flat panel disnlav ima2e retention. Dictaphones and Recording Equipment Excludes all types and models, Microwave Equipment. Excluded from service agreement but may be repaired on an above contract, time and material basis. All equipment must be shinned to IDO, Excludes anyon-site services. Monitor(s) Includes all monitors connected to computers that directly interface with or control the communications System. Includes flat panel displays and touch screen monitors, Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel displays ima2e retention. Printer(s) Includes printers that directly intermce with the communications SYstem, Radio Network Controller Includes One (I) RNC and One (I) RNC Console, Redundant RNC's must be quoted separately, Excludes RNCIOOO, NCP500, NCP2000, NCP2500 and NCP3000. Site Data Link Modem(s) Included UPS Systems, Excluded from service agreements but may be repaired on an above cDntract, time and material basis. All UPS Systems must be shipped to IDO for repair. Excludes anyon-site services. Excludes all batteries. Wireless Network Gateway Excluded from the prime/remote site or system agreement but can be covered when services are purchased separatelv. ,/ CD MOTOROLA Statement of Work Technical Support Service 1.0 Description ofServices The Technical Support service provides centralized remote telephone support for technical issues that require a high level of communications systems expertise or troubleshooting on Equipment. The Motorola System Support Center's (SSC) Technical Support Operation is staffed with technologists who specialize in the diagnosis and resolution of system performance issues. Technical Support Service (i) does not include software upgrades that may be required for issue resolution; and (ii) does not include Customer training (iii) is only available for those system types supported and approved by Technical Support Operations, Technical Support is applicable to the following system types: AstrD 25 6.x, SmartZone v2.0.3 and higher, SmartZone/OmniLink, E911, Private Data v2.0.3 and higher, SmartNet and Conventional Two- Way. The terms and conditions of this Statement of Work (SOW) are an integral part of Motorola's Service Terms and Conditions or other applicable Agreement to which it is attached and made a part thereof by this reference. 2.0 Motorola has the following responsibilities: 2.1. Respond to requests for Technical Support for the Restoration offailed Systems and diagnosis of operation problems in accordance with the response times set forth in the Remote Technical Support Response Times Table and the Severity Level defined in the Severity Definitions Table. 2.2. Advise caller of procedure for determining any additional requirements for issue characterizatiDn, Restoration, iDcluding providing a known fix for issue resolution when available. 2.3. Attempt remote access to System fur remote diagnostics, when possible. 2.4. Maintain communication with the Servicer or Customer in the field until close of the Case, as needed. 2.5. Coordinate technical resolutions with agreed upon third party vendor(s), as needed. 2.6. Escalate and manage support issues, including Systemic issues, to Motorola engineering and product groups, as applicable. 2.7. Escalate the Case to the appropriate party upon expiration of a Response time. 2.8. Provide Configuration Change Support and Work Flow changes to Systems that have dial in or remote access capability. 2.9. Determine, in its sole discretion, when a Case requires more than the Technical Support services described in this SOW and notify Customer ofan alternative course of action. 3.0 Customer has the fullowing responsibilities: 3.1. Provide Motorola with pre-defined information prior to Start Date necessary to complete Customer Support Plan, 3.1.1. Complete database and escalation procedure forms. 3.1.2. Submit changes in any information supplied in the Customer Support Plan to the Customer Support Manager. 3.2. Contact the SSC in order to access the Technical Support Operation, provide name of caller, name of Customer, System ID number, Service Agreement number, site(s) in questions, and brief description of the problem, 3.3. Supply on-site presence when requested by System Support Center. 3.4. Validate issue resolution prior to close of the Case. Technical Support Service Approved by Motorola Contracts and Compliance 12-19-03 page 1 qf] CD IIIOTOIICH.A 3.5. Allow Motorola remote access to the System by equipping the System with the necessary Connectivity, 3.6. Acknowledge that Cases will be handled in accordance with the times and priorities as defined in Remote Technical Support Response Times Table and the Severity Level defined in the Severity Definitions Table. 3.7. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Technical Support service to Customer. Severity Definitions Table Severity Level Problem Types Severity I . Response is provided Continuously . Major System failure . 33% of System down . 33% of Site channels down . Site Environment alarms (smoke, access, temp, AC power. . This level is meant to represent a major issue that results in an unusable system, sub-system, Product, or critical features from the Customer's perspective. No Work-around or immediate solution is available. Severity 2 . Response during Standard Business Day . Significant System Impairment not to exceed 33% of system down . System problems presently being monitored . This level is meant to represent a moderate issue that limits a Customer's nonnal use of the system, sub-system, product, or major non~critical features from a Customer's perspective Severity 3 . Response during Standard Business Day . Intermittent system issues . Information questions . Upgrades/preventative maintenance . This level is meant to represent a minor issue that does not preclude use of the system, sub-system, product, or critical features from a Customer's perspective. It may also represent a cosmetic issue, including documentation errors, general usage questions, recommendations for product enhancements or modifications, and scheduled events such as preve_ive maillteRance or prodootlsyslem ulllU3des, Remote Technical Support Response Times Table SEVERITY Severi I Severity 2 Severi 3 RESPONSE Within I Hour from recei t of Notification, Continuousl Within 4 Hours from receipt of Notification, Standard Business Day Within next Business Da , Standard Business Da Technical Support Service Approved by Motorolo Contracts and Compliance 12-19-03 page 2 of2 Statement of Work Radio Repair 1.0 Description @ MOTOROLA Radio Repair provides the component or board level service fur eligible portable and mobile radio units ("Unit") listed in the then current CGISS Support Services Price Schedule. Services are perfurmed at the Motorola Radio Support Center (RSC). Motorola may use remanufactured or used parts. Radio Repair includes accessory items such as but not limited to, mobile microphones and power supplies, only where they are required fur normal operatiDn of the Equipment and are included at the point of manufacture. Motorola reserves the right to exclude certain models of Equipment from coverage under this Statement of Work and to exclude repairs to optional accessories, mobile antennas, cables, and reprogramming. Services under this Statement of Work includes only those products listed in the Radio Repair product pages in the USCSD Support Services Price Schedule. This service does not cover Equipment defects, malfunctions, performance failures, or damages to the Unit as listed in Section 4 of the Service Agreement. Radio Repair is non- cancelable and non-refundable for the first twelve months after the Start Date or for the first twelve months after Equipment is added to the Service Agreement. The terms and conditions ofthis Statement of Work takes precedence over and is attached to the Motorola Service Agreement. 2.0 Motorola has the fullowing responsibilities: 2.1 Test and return the Equipment to Motorola factory specifications. 2.2 Reprogram Equipment necessary to return Equipment to normal operations, based on the template provided by the Cnstomer or a generic template fur that Equipment if no template is provided, 2.3 Motorola will pay the freight charges for next day shipping to and from the Radio Support Center provided that Customer uses the UPS Consignee Billing Program. 3.0 Customer has the following Responsibilities: Radio Repair 3,1 3.2 Sign up for the UPS Consignee Billing Program. Complete a Repair Request Form and submit it with each Unit sent in fur service. Alternatively, complete and submit an electronic version of this form available on Motorola's web site for each Unit. Send Equipment along with a completed Repair Request Form to the Radio Support Center for Service, Accessory items sent in without the Unit must reference the serial number of the Unit on the repair request form. Supply Motorola with Software templates fur Equipment needing to be reprogrammed according to Customer specifications. Customer must use the UPS Consignee Billing Program for inbound shipments to the Radio Support Center. Motorola will not pay inbound shipping charges fur shipments by other methods or carriers. Pay freight insurance charges for declared values in excess of $1 00 on inbound shipments. 3.3 3.4 3.5 3.6 Page I ofl _ MOTOROLA Statement of Work Local Radio Support 1.0 Description of Service Local Radio Support provides an operational check of Equipment that is specifically named in the applicable Agreement to which this Statement of Work is attached. An operational check is an analysis ofthe Equipment to identiJy external or internal defects. If the Equipment has an external defect, or can be Restored without opening the radio case, the Equipment will be Restored and returned to Customer. Ifthe Equipment has an internal defect, or is not serviceable without opening the radio case, then the Equipment will require additional service not described in this Statement of Work. In addition to Equipment specifically named in the applicable Agreement to which this Statement of Work is attached, Local Radio Combo Package includes service on standard palm microphones and single mobile control heads, provided that they are required for normal operation of the two'way mobile and are included at the point of manufacture. Local Radio Support excludes repairs to: optional accessories; iDEN accessories; iDEN mobile microphones; portable remote speaker microphones; optional or additional control heads; mobile external speakers; single unit portable chargers; batteries, mobile antennas; portable antennas; and mobile power and antenna cables. The terms and conditions ofthis Statement of Work (SOW) are an integral part of the Motorola Service Agreement or other applicable Agreement to which it is attached and made a part thereof by this reference. Ifthere are any inconsistencies between the provisions of this SOW and the provisions of the Service or other applicable Agreement, the provisions of the Agreement shall prevail. 2.0 Motorola has the following responsibilities: 2.1. Service to be performed at the Servicer facility during Standard Business Days. 2.2. Perform an operational check on Equipment to determine the nature ofthe problem. 2.3, Remove/reinstall mobile or data Equipment from/to vehicle as needed for servicing. 3.0 Customer has the following responsibilities: 3.1. Deliver and pick up Equipment tolfrom the Servicer facility. 3.2. Inform Servicer of description of problem for Equipment brought in for service. 3,3. Cooperate with Motorola and perform all acts that are reasonable or Decessary to enable Motorola to provide the Local Radio Support service to Customer. Local Radio Support Approved by Motorola Contracts & Compliance 8/ I/O I Page 1 ofl _ MOTOROLA Statement of Work Local Radio Support OnSite Option 1.0 Description of Service For the OnSite Option ("Option"), equipment will be picked up from and delivered to the Customer's location within a 30-mile radius of the Servicer facility. This Option allows for two scheduled pickups per week. This Option covers Equipment that is specifically named in the applicable Agreement to which this Statement of Work is attached. 2.0 Motorola has the following responsibilities: 2.1. Use reasonable efforts to pickup and deliver Equipment per the mutually agreed upon Customer location, days of week, and preferred time. Ifa pick up/delivery cannot occur according to the preferred schedule, Customer will be contacted priDr to the scheduled pick up/delivery, to arrange a mutually agreeable alternative date and/or time for pick up/delivery. 2.2. Generate service receipt and leave with Customer. 3.0 Customer has the following responsibilities: 3,1. Designate mutually agreeable location for service pickup and delivery, days of week, and preferred time, 3.2. Provide problem description along with Equipment. Local Radio Support On Site Option Approved by Motorola Contracts & Compliance 8//10/ Page I ofl ACORD ---- DATE (MMfDDNV) 03/04/2005 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER, THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW, COMPANIES AFFORDING COVERAGE PRODUCER Serial # 2329 AON RISK SERVICES, INC, OF ILLINOIS 1000 NORTH MilWAUKEE AVENUE GlENVIEW, ILLINOIS 60025 ATTN: INSURANCE VERIFICATION CENTER 1-800-4.VERFIYf FAX 1-847.953-5341 COM~ANY LIBERTY MUTUAL INSURANCE COMPANY INSURED "-----._- ----- --..-- MOTOROLA INC. AND ITS SUBSIDIARIES 1303 EAST ALGONQUIN ROAD SCHAUMBURG, Il 60196 COM~ANY LIBERTY MUTUAL FIRE INSURANCE COMPANY .--..---..-...-..--- ----- COMPANY LIBERTY INSURANCE CORPORATION C COMPANY D THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT vvrTH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BYTHE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS. EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, LIMITS SHOVVN MAY HAVE BEEN REOUCED BY PAID CLAIMS. -----r --.,-~ CO LTR TYPE OF INSURANCE POLICY NUMBER POUCY EFFECTIVE DATE (MMlDDIYV) POLICY EXPIRATION DATE (MMIDOIYY) LIMITS A GENERAL LIABILITY RG2C41005169074 X COMMERCIAL GENERAL LIABILITY _~ CLAIMS MADE IXI OCCUR tj O:ERS & CONTRACTORS PROT 7/0112004 7101/2005 GENERAL AGGREGATE $ 1,000,000 PRODU~TS - C~P/OP AGG S ~P'Q,OOO "' ~SONAl&AOVINJ~ $ _ .1.,OOO,0.OQ EACH OCCURRENCE ~ _1,OOO,09~ FIRE DAMAGE (Any one tire) $ 250,009 MEDEXP (Anyone person} S 10,000 B AUTOMOBILE LIABILITY X ! ANY AUTO A 's ;~~~:L~~ :~TT~~ HIRED AUTOS NON-OWNED AUTOS jAS2C41005169014 (ALL OTHER STATES) ,AS1C410051S9024 (OHIO) 7101/2004 7101/2005 COMBINED SINGLE LIMIT $ 1,000,000 GARAGE LIABILITY C1 ANY AUTO_ VED S TO FOI M BODILY INJURY (Pereccident) ~~OPER~-DAMA~E- AUTO ONLY - EA ACCIDENT S OTHER THAN A~TO ONLY f-' .------.------ .----- -- EACH ACCIDENT S -------. ...--....-.- AGGREGATE $ BODILY INJURY L {Per person} ~------'- -._- ~ -I / -\.SSlS,- EXCESS LIABILITY UMBRELLA FORM EACH OCCURRENCE AGGREGATE $ $ $ OTHER THAN UMBRELLA FORM C WORKER'S COMPENSATION AND C I EMPLOYERS' LIABIUTY THE PROPRIETOR/ ;PARTNERSJEXECUTIVE OFFICERS ARE VVA7C4D005169084 (All OTHER STATES) 1_-] IWC7C41005169094 .. INCl (AK,ID,MT,OR,WI) EXCL' 7101/2004 7/01/2005 EL EACH ACCIDENT $ $ $ 1,000,000 . ~O,OOO 1,000,000 EL DISEASE - POLICY LIMIT OTHER EL DISEASE - EA EMPLOYEE DESCRIPTION OF OPERATlONSfLOCATlONSNEHICLESJSPECIAL rrEMS CUSTOMER REQUEST "MOTOROLA SHAll REQUIRE ITS SUBCONTRACTORS, IF ANY, TO MAINTAIN PROFESSIONAL LIABiliTY (ERRORS & OMISSIONS) INSURANCE, WITH A COMBINEO SINGLE LIMIT OF NOT lESS THAN $1,000,000 PER CLAIM", CITY OF SANTA ANA POLICE DEPARTMENT 80 CIVIC CENTER PlAZA SANTA ANA, CA 92702 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, THE ISSUING COMPANY WILL ENDEAVOR TO MAIL 30 DAYS WRITTEN NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO MAIL SUCH NOTICE SHALL IMPOSE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE COMPANY, ITS AGENTS OR REPRESENTATIVES. AUTHORIZED REPRESENTATNE OF AON RISK SERVlCES,/NC. OF ILLINOIS ~..r-<J? PRODUCER' .- Serial # 2329 AON RISK SERVICES, INC, OF ILLINOIS 1000 NORTH MILWAUKEE AVENUE GLENVIEW, ILLINOIS 60025 ATTN: INSURANCE VERIFICATION CENTER 1-800-4-VERFIYI FAX 1-847-953-5341 DATE (MMIDDNY) 09/27/2005 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. COMPANIES AFFORDING COVERAGE COMPANY LIBERTY MUTUAL INSURANCE COMPANY A MOTOROLA INC. AND ITS SUBSIDIARIES 1303 EAST ALGONQUIN ROAD SCHAUMBURG, IL 60196 COM;ANY LIBERTY MUTUAL FIRE INSURANCE COMPANY COMPANY LIBERTY INSURANCE CORPORATION C INSURED COMPANY D THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED B Y THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS, CO POLICY EFFECTIVE POLICY EXPIRATION LIMITS LTR TYPE OF INSURANCE POLICY NUMBER DATE IMMfDDIYY} DATE IMMIDDIYY} A GENERAL LIABILITY RG2641 005169075 7/01/2005 7/01/2006 GENERAL AGGREGATE $ 1.0-.90,000 X COMMERCIAL GENERAL LIABILITY PRODUCTS - COMPIOP AGG $ 1,000.ggo CLAIMS MADE X OCCUR PERSONAL & ADV INJURY $ 1,000,000 i OWNER'S & CONTRACTOR'S PROT EACH OCCURRENCE $ 1,00g,ooo I 250,000 FIRE DAMAGE (Anyone fire) $ MED EXP (Anyone person) $ 10,000 B AUTOMOBILE LIABILITY AS2641005169015 7/01/2005 7/01/2006 X ANY AUTO COMBINED SINGLE LIMIT 1,000,000 ALL OWNED AUTOS BODILY INJURY SCHEDULED AUTOS (Per person) HIRED AUTOS BODILY INJURY NON-OWNED AUTOS (Per accident) PROPERTY DAMAGE GARAGE LIABILITY AUTO ONLY - EA ACCIDENT , ANY AUTO OTHER THAN AUTO ONLY: EACH ACCIDENT AGGREGATE EXCESS LIABILITY EACH OCCURRENCE UMBRELLA FORM AGGREGATE OTHER THAN UMBRELLA FORM C I WORKER'S COMPENSATION AND WA764D005169085 7/01/2005 7/01/2006 X !, ~~~I~~X:s OTH- ! ER EMPLOYERS' LIABILITY (ALL OTHER STATES) 1,000,000 C EL EACH ACCIDENT THE PROPRIETOR! WC641005169095 1,OgO,ooo INCl (OR & WI) El DISEASE - POLICY LIMIT PARTNERS/EXECUTIVE OFFICERS ARE EXCL ; EL DISEASE - EA EMPLOYEE 1,000,000 OTHER DESCRIPTION OF OPERATIONSILOCATIONSNEHICLESfSPECIAL ITEMS CUSTOMER REQUEST: MOTOROLA SHALL REQUIRE ITS SUBCONTRACTORS, IF ANY, TO MAINTAIN PROFESSIONAL LIABILITY (ERRORS & OMISSIONS) INSURANCE, WITH A COMBINED SINGLE LIMIT OF NOT LESS THAN $1,000,000 PER CLAIM, THE CITY OF SANTA ANA POLICE DEPARTMENT IS LISTED AS AN ADDITIONAL INSURED WITH REGARDS TO THE GENERAL LIABILITY POLICY. CITY OF SANTA ANA POLICE DEPARTMENT 80 CIVIC CENTER PLAZA SANTA ANA, CA 92702 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, THE ISSUING COMPANY WILL ENDEAVOR TO MAIL ~ DAYS WRITTEN NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAilURE TO MAIL SUCH NOTICE SHALL IMPOSE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE COMPANY, ITS AGENTS OR REPRESENTATIVES. AUTHORIZED REPRESENTATIVE OF AON RISK SERVICES, INC. OF ILLINOIS ?~/--J? , , ;/ ,,- ,>,,(.:. .J J( t .. / I_~ ./'-C;~-r: Sit t Sl{"cJy ,;-,ld,:' en v Attor:1cy TInS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS - SCHEDULED PERSON OR ORGANIZATION This endorsernem modifies insurance provided under the following: OOMMEROAL GENERAL UABIUTY OOVERAGE PART SCHEDULE Name of Person or Organization: Oty of Santa Ana Police Department 80 Qvic Center Plaza Santa Ana, CA 92702 (If no entry appears above, information required to complete this endorsement will be shown in the Declarations as applica- ble to this endorsement.) Section II - Who Is An Insured is amended to include as an insured the person or organization shown in the Sched- ule, but only with respect to liability arising out of your ongoing operations perfonned for that insured. OUR LIMITS OF UABIUTY FOR TIiE ADDITIONAL INSUREDS DESClUBED ABOVE IS RESlRICIED TO 1HE UMITS YOU MUST PROVIDE BY OONTRACf OR 1HE LIMITS OF INSURANCE STA1ED IN DEa.ARATIONS, WHICliEVER IS LESS. 1HE INCLUlION OF MORE 1HAN ONE INSURED IN 1HIS POUCY WIll Nor OPERA1E TO INCREASE OUR. UMIT OF UABIUTY. 1HE INSURANCE OOVERAGE EXIENDED UNDER lHIS ENDORSEMENT IS PRIMARY AND WIll Nor SEEK OONTRIBUTION FROM ANY O'Il-IER INSURANCE AVAILABLE TO 1HE ORGANIZATION OR PERSONS SHOWN IN 1HE Sa-IEDULE. This endorsement i1 executed by the company below designated by an entry in the box opposite its name. Premium $ Effective Date 07/01/05 For awchment to Policy No. Audit B:asis 0 Expiration Date 07/01/06 RG2-641-005169-075 W UBERTY MUTUAL INSURANCE COMPANY D UBERTY MUTUAL flRE INSURANCE CXlMPANY o UBERTY INSURANCE CDRPORAllON o 1M INSURANG: CDRPORATION o 1HE FIRST UBERTY INSURANCE aJRI>aV\TION Issued To Motorola, Inc. ~~t11 LL.-~ 1-K(f- PRESIDENT Counttnigntd by...,.............. .........................,.._........... ,., ,., .., ........, ........................ Authorized Rep~ Issued Sales Office and No, Chicago, IL - 093A End. Serial No. LEW 102 '\ I P I'J ) V L: ) r 0 F (; l{~ Properties, Inc., 2000 Page 1 of 1 /!:< ~) / ) ?;~:;:;;,:-:-~~ \. ;;~.~S L ~ c J y ,.,i'.t,,;\: City Atlor:-iey A CORD," PRODUCER Serial # 2908 AON RISK SERVICES, INC. OF ILLINOIS 1000 NORTH MilWAUKEE AVENUE GLENVIEW, ILLINOIS 60025 ATTN: INSURANCE VERIFICATION CENTER 1.800-4-VERFIYI FAX 1-847-953-5341 ;;1\)1111 AL,,,Jhni1> ",,,\3,,,,,,, DATE (MM/DDfYY) 0810212006 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. COMPANIES AFFORDING COVERAGE COM;ANY LIBERTY MUTUAL FIRE INSURANCE COMPANY COM;ANY LIBERTY MUTUAL FIRE INSURANCE COMPANY COMPANY LIBERTY INSURANCE CORPORATION C INSURED ;1 ;){;()j-- 04& MOTOROLA INC. AND ITS SUBSIDIARIES A- -:l./X)!",..C53 1303 EAST ALGONQUIN ROAD 4- J.<;r"'- (lIt,? SCHAUMBURG,ll 60196 ' 'T . 0 A -;;w)5-{OD II - ;)-JJ:};l- Cf:;Y COMPANY D THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED B Y THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS co TYPE OF INSURANCE POLICY EFFECTIVE POLICY EXPIRATION LIMITS LT" POLICY NUMBER DATE (MM/DDIYY) DATE (MM/DD/YY) A GENERAL LIABILITY TB2-641-005169-076 7101/2006 7101/2007 GENERAL AGGREGATE . 1,000,000 X COMMERCIAL GENERAL LIABILITY PRODUCTS. COMP/OP AGG . INCLUDED CLAIMS MADE X OCCUR PERSONAL & ADV INJURY . 1,000,000 OWNER'S & CONTRACTOR'S PROT EACH OCCURRENCE . 1,000,000 FIRE DAMAGE (Anyone fire) . 250,000 MEDEXP (Anyone person) . 10,000 B AUTOMOBILE LIABILITY AS2-641-005169-016 7101/2006 7/01/2007 X ANY AUTO COMBINED SINGLE LIMIT 1,000,000 ALL OWNED AUTOS BODILY INJURY . SCHEDULED AUTOS (Per person) HIRED AUTOS BODILY INJURY NON-OWNED AUTOS (Per accident} . PROPERTY DAMAGE . GARAGE LIABILITY AUTO ONLY. EA ACCIDENT ANY AUTO OTHER THAN AUTO ONLY EACH ACCIDENT . AGGREGATE . EXCESS LIABILITY EACH OCCURRENCE . UMBRELLA FORM AGGREGATE . OTHER THAN UMBRELLA FORM . C WORKER'S COMPENSATION AND WA7-64D-005169-086 7101/2006 7101/2007 X WCSTATU_ OTH- TORY LIMITS " EMPLOYERS' LIABILITY ,(ALL OTHER STATES) 1,000,000 C EL EACH ACCIDENT THEPROPRIETORl WC7 -641-005169-096 1,000,000 PARTNERS/EXECUTIVE INCL (OR&WI) EL DISEASE - POLICY LIMIT OFFICERS ARE EXCL EL DISEASE - EA EMPLOYEE 1,000,000 OTHER //-/ ~\..;" '/ ;/ k I~--- DESCRIPTION OF OPERATlONS/LOCATtONSNEHICLES/SPECIAL ITEMS 1:' CITY OF SANTA ANA POLICE DEPARTMENT 80 CIVIC CENTER PLAZA SANTA ANA CA 92702 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, THE ISSUING COMPANY WILL ENDEAVOR TO MAIL l2-. DAYS WRITTEN NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO MAIL SUCH NOTICE SHALL IMPOSE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE COMPANY, ITS AGENTS OR REPRESENTATIVES. AUTHORIZED REPRESENTATIVE OF AON RISK SERVICES, INC. OF ILLINOIS A on Risk &rvices, me of 8Iinois