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HomeMy WebLinkAbout19C - MODIFICATION TO WIA 5-YR REQUEST FOR COUNCIL ACTION .~ ~atJO~ CITY COUNCIL MEETING DATE: CLERK OF COUNCIL USE ONLY: SEPTEMBER 20, 2004 TITLE: APPROVED o As Recommended o As Amended o Ordinance on 1 sl Reading o Ordinance on 2nd Reading o Implementing Resolution o Set Public Hearing For MODIFICATIONS TO THE WORKFORCE INVESTMENT ACT FIVE-YEAR PLAN vi {ld;a CONTINUED TO FILE NUMBER CITY MANAGER RECOMMENDED ACTION Approve the modifications to the Workforce Investment Act Five-Year Strategic Plan and authorize its submittal to the State of California. DISCUSSION The Workforce Investment Act of 1998 replaced the Job Training act of 1982 effective as of July 1, 2000. This new federal law required that the Santa Ana Workforce Investment Board (WIB) submit a five-year strategic plan that delineated how job placement and training services will be provided to local area residents and businesses. The Five-Year Strategic Plan for 2000-2005 was approved by City Council on March 20, 2000. The Strategic Plan includes discussion on the following components: plan development process, vision and goals, analysis of the labor market, the one-stop delivery system, the leadership role of the Workforce Investment Board, youth activities, the role of the Youth Council, administration and compliance requirements. The State of California has requested that each Workforce Investment Area amend its original Five-Year Strategic plan to more accurately reflect the services offered and the labor market after four years of service. For the most part, the changes to the body of the plan are minor and are included for clarification and are updates to what has actually occurred verses what was planned. The W/O/R/K Center continues to experience an increase in the number of clients looking for assistance in their job search. Over the past year, the W/O/R/K Center has received approximately 60, 000 visi ts from clients as the unemployment rate has risen from 4.2 percent in 2000 to 6.3 percent in June 2004. 19C-1 Modifications to the Workforce Investment Act Five-Year Plan September 20, 2004 Page 2 A public hearing was held on the Plan on August 13, 2004, and no comments were received. The Workforce Investment Board approved the Plan on September 10, 2004. A copy of the modifications is attached as Exhibit 1. F:ISCAL :IMPACT There is no fiscal impact associated with this action. t~ Patricia C. Whitaker Executive Director Community Development Agency PCW/PN/mlr H:\Actions\2004CC\ModificationstoWorkforcelnvestAct5-YearPlan 9-20-04 19C-2 DATE: July 30, 2004 TO: All Santa Ana WIB Members and Interested Parties RE: Modification to Santa Ana's 5 year strategic plan for PY 04-05 ATTACHED ARE THE PAGES AND REQUIRED DOCUMENTS FOR PY04-05 MODIFICATION TO THE SA WIB'S FIVE YEAR STRATEGIC PLAN. The modifications to the body of the plan are only required if there are substantial changes. Very little needed to be changed in the body of the plan however some minor modifications were made to the plan's narrative sections. Below is a list of the areas that were updated: . Section m. C. - updated labor market data (pages 11 & 12) . Section V. S. 2. - provided an update on the status of the cost sharing agreements (page 28) . Section VI. D. updated the census date from 1990 to 2000 (page 19) The second set of documents are the budget summaries (3 pages), participant service levels summary (1 page) and the performance goals sheet (1 page). The budget sheets are based on the planning figures provided by the state. The participant services levels have been based on forth quarter carryover figures and the figures for PY 04-05 submitted by the Santa Ana WORK Center and approved by the WIB July 9, 2004. Performance goals for PY 04-05 have yet to be negotiated. Please note that since the Workforce mvestment Act (WIA) has yet to be reauthorized by the federal government, which is expected to result in major changes, this modification is only meant to be an update in areas where it was felt it was required. Once WIA is reauthorized the Plan will most likely have to be completely rewritten. The Plan is open for public comment for a period of 30 days and a public hearing on the plan will take place on August 13, 2004 at IPM in the WIB Admin Office, 888 W. Santa Ana Blvd. #208, Santa Ana, CA 92701. The Santa Ana WID will review and approve the modification at it September 10, 2004 meeting and City Council will approved it on September 20, 2004. The Plan without the modifications can be found on the WIB's website: www.santaanawib.com The public comment period is from August 2, 2004 to August 31, 2004. Written comments can be emailedto:fiutzi@ci.santa-ana.ca.us or mailed to SA WIB 5 Year Plan Mod., Attn: Fran Jutzi, P.O. Box 1988, Santa Ana, CA 92702-1988. If you have any questions, please call Fran Jutzi at (714) 565-2621. EXHIBIT 1 Santa Ana Workforce Investment Board 1000 E. Santa Ana Blvd., Suite 200. Santa Ana, CA 92701 (714) 565-2643 Fax (714) 565-2602 " Proposed 5th year revisions Five -Year Local Strategic Workforce Investment Plan for Title I of the Workforce Investment Act of 1998 Public Law 105-220 (Workforce Investment System) for the period of July 1, 2000 to June 30, 2005 City of Santa Ana Workforce Investment Area Administration Office 888 N. Santa Ana Blvd. #208 P.O. Box 1988, M73 Santa Ana, CA 92702-1988 (714) 565-2621 Fifth Year Modification Released 8/1/04 Public Comment Period 8/2/04 through 8/31/04 To Be Approved by the SA WID on 9/10/04 To Be Approved by the SA City Council on 9/20/04 EXHIBIT 1 19C-4 .. Existing workers need to access affordable, flexible education and training opportunities that allows them to add to their current skill set to stay competitive in their industry, and to avail themselves of opportunities for advancement and promotion. Many workers have some of the same deficiencies mentioned above in relation to job seekers. B. How will the needs of employers be determined in your area? [State Planning Guidance N.B.6] The City of Santa Ana's Economic Development Division has successfully used a variety of methods to determine employers needs in the city including surveys, focus groups, community forums, personal telephone calls and visits. In addition, the City has State Enterprise Zone and more recently, Federal Empowerment Zone designation, both of which have extensively surveyed the local businesses and community members to determine needs. It is not the Santa Ana Workforce Investment Board's intent to duplicate these efforts but instead to use this information and other data culled from local organizations such as the Employment Development Department, Chamber of Commerce, Southland Economic Development Corporation and Rancho Santiago Community College District to determine the needs of local employers. Additional data collection efforts will be utilized as needed. C. What are the current and projected employment opportunities in the local area? [WIA Section 118(b)(1)(B)] The 2000 Orange County Forecast released Chapman University's Center for Economic Research states that even though job growth dipped in 1999 to 3.2 % it is still higher than the job growth rate in the U.S. which is at 2.2 % and even higher than most other California counties. The Chapman Model expects an average annual job growth rate of 3% and predicts growth to be between 2 and 2.6% over the next five years. Another recent study completed by the Santa Ana Empowerment Zone also shows that manufacturing, retail trade, services (personal and business), wholesale trade and education hire the most employees. EXHIBIT 1 11 19C-5 The City of Santa Ana has a diverse economic base with over 12,200 businesses ranging from the service industry to high tech. Though many jobs are in and will continue to be in the service industry, these positions tend to pay at the lower end of the scale. The food processing industry, which is fairly well represented in Santa Ana, tends to pay $6-$12 an hour. Positions in the electronics field, as well as precision machining manufacturing, pay somewhat higher wages ranging from $12-$30 an hour. High Tech positions are still available and pay over $25 an hour to start if the person has the right credentials and work experience. ljOvv~'1er~. the !,eSear9hers atCalifomia .~tateUniv~rsity .Fullert()~'s,in~t~tp.te. . Eco119mic'aIl~1\~11;VirollIIlentalStuc.li~~predict ..llluch stronger growth. for. (Dr . . C. o...un........,.....'..ty..................i..n... ......th.,..,..'.......e.. ..........n......,e..."...x.... ..t. . t....w......,..,...o.. ......y........e.,..,."ar,..s...:...:,..,.....:. '].',...h... ..e...".y.... '. ev.. e....n.. '., g....o.. ......s. .0... .far... as., to.... p,.r.e. d.......l,..,..,....c... t..,':......th. e...,.... reo c.......o.."v...........e...ry.......... Orange.'.Gount~...VVill...be~er...than..,tltat.....of.tl1e....nation......(l(nigl1t .Itider!']ribune.....Bl;1sin News,516!04}.Whil~theredoesse~m 'to bes()IDe~lightgrowth}9cally,theo , ~top,..servfc~5711te~. stafris..'still~ept'bllsy.pr()vidiJ1grapidr~spol1se. s~~ic~~' loca190InPaWes.~I1() are.... eitlierlaying.pff .emp19yees'or(jlo~illgtheird.o' eptitely. . . It.,is,important to ~ote that Santa.Al1a'sunemplo~ent rate. hasrisenfromA. ___ ',<:':;,:_' -:co ," _ _':'-<,':' .<':':.;---;_ " ',:. :'_,_::" :'<":.:":. _, _ __.: .".-.-:" '_' ::':_'_,"::::;:';': :-: ":":!:,_"-;",>."..;,.' __ , .':!! - " ,'". .:." ' -:--;-_,-':,' ' -,-'__ :.'::-,' :,:",.'?::::_::', :' -,:;-~::':":"'/ _-<: ' ':', <_ .>:" ,r-:-:.r~:::: ':'_':,;:.':)::::; ,-, ,,'::<<'::;.' :-~.:l'-:'::~':; Nlay~QOO to. 'a high of 7:2in,July~003;. For the Past ye:;rrthe lowest Santa.' unelnpioYJ11~Il~ ~as,.droppedis to.' 5 ;~,#Ib.othDecem:b~r :2.QOJ,/an4 :~ay~ 2'9> June:2004 itwasJ)ackllp, to'6,.3..~l1i:~;~as'resulted,ill the~me~stops'~1"\'idf. b~ing',exiI-ern~!y~,~~~y,'Wi~ ~li.e.I1ts;4eilialtdillgad~iti<?#~1 traiiring t~r upgr~~e' t skiU~~p th~ttli~y'c~ "tbac~'in" . elabor1l1ar~et.Elllployers'90l1tin~e.t more,,'selectiveasth. ..~ve< ... ... applicants to, choo~~"fr6in, 'many ~igriific~fJ()~;~xp~rience, ,~4~ey~ontipue tOJ)ay afl:-~ctiol1of the'hollfly' '. . the job ~~~~r~ were used to. receiving . which i$dearlyshowniI1thebas~w . .. ' reports'p~ovide<iby EDD ontl?-e.WIA Pfograniexiters,. 'Unfortunat:ely;thistre~ ' h. '.as... als.o. Imide.'; i" . treIllely difficO;fomeet performallce goals in the .adul. t.w.,>t. gairi;'9~teg()ry. . .." .' . . . '. .'. D. What job skills are necessary to obtain such employment opportunities? [WIA, Section 118(b)(l)(C)] It has become clear over the past few years that almost every individual must have good basic skills, be able to read and write in English, and have some basic computer skills. Today when employers mention basic skills, they are often referring to computer skills. Textbooks are written at ih or 8th grade reading level and some require higl1er math skills. Textbooks tend to be written in English and very few courses are offered in other languages. Information gathered from the Business Focus Groups, conducted with Santa Ana businesses, indicate that soft skills are as important as the technical skills. Employers want employees who have a strong work ethic, can work together as a team, can solve problems and have basic communication skills. It is anticipated that the One-Stop Career Center will be focusing on soft skills development while the individuals who need further technical skills will be referred to approved educational facilities. EXHIBIT 1 12 19C-6 a Job Corp program in Orange County however a Job Corp representative may be coming to Orange County in the next year (see V.C.). 3. What process will the local board use to document negotiations with One-Stop partners who fail to participate or sign an MOU? How will you inform the state board when negotiations have failed? [Interim Final Rule S 662.31 O(b) ] The Board will document all meetings that occurred between the two entities, those present at the meetings, final draft copies of MODs upon which the agreement failed and a statement by both parties about why the negotiations failed. When it is clear that no further progress will be made, a letter will be sent to the State Workforce Investment Board (SWill), stating the reasons as cited by both parties about why the negotiation failed. VI. YOUTH ACTIVITIES In this section, describe the strategies and tactics to develop a comprehensive service delivery system for eligible youth, and discuss how that system will be coordinated through the One-Stop system. A. Describe your local area's efforts to construct a youth council, and what the role(s) of the Youth Council will be? [WIA, Section 117 (h)(1)(2)(3)(4)] EXHIBIT 1 28 19C-7 eligible youth, 18-21 year old, who may be co-enrolled in training, if appropriate. Youth program operators and the One-Stop center will continue to share information regarding employment opportunities and clients via CalJOBS. C. Describe how coordination with Job Corps, Youth Opportunity Grants and other youth programs in your local area will occur e.g. School-to-Career. [WIA Section 112(b)(18)(C) and 117(h)(2)(vi), and State Planning Guidance, N.B.15.] Although there are not any Job Corps Centers located in our city or county, there is one in Long Beach and they have agreed to sit on our Youth Council. There is not a recipient of a Youth Opportunity Grant located locally. Coordination of other youth programs will occur through the Youth Council. At a minimum, membership on the Youth Council is expected to include representatives from the Probation Department, Children and Family Services, Santa Ana youth and/or a family member, Santa Ana Unified School District, Rancho Santiago Community College District, Adult Ed, Community Based Organizations representing youth, Orange County Conservation Corps, the one-stop center and the WIB. Santa Ana does not have a public housing. D. Describe your area's eligible youth population and needs in genera( Describe and assess the type and availability of youth activities in the local area. Include an identification of successful providers of such activities. [WIA, Section 118(b)(6)] There are currently over 200 different programs providing youth activities in our region, including juvenile diversion, alternative education, GED instruction, health and mental health services, job readiness, career counseling, vocational training, job placement, substance abuse, teen parenting, and youth development. Although these numerous services exist, they are not always available in sufficient quantity or are not accessible to those youth who are most in need. One of the first tasks the Youth Council will take on is to determine how many of the ten (10) Program Elements identified in WIA Section 129( c )(2) are offered by local agencies, the school district and the community college and which elements are not available in our community or are not available in sufficient amounts to meet the needs of local youth. The Youth Council will review organizations that provide each of these ten ele~fi~~iI1 develop a method to evaluate them to 30 19C-8 o Fifth-Year Local Plan Modification PY 2004-05 D Modification # LWIA: SANTA ANA Date: 7/1/2004 TITLE IB BUDGET PLAN SUMMARY (Adult or Dislocated Worker) WIA 118; 20 CFR 661.350(a)(13) PROGRAM TYPE for PY 2004, beginning 07/01/04 through 06/30/05 o Grant Code 201/202/203/204 WIA IS-Adult D Grant Code 501/502/503/504 WIA IS-Dislocated Worker R485308 Sub rant 2003 R588754 Sub rant 2004 921,379 mlm~1dl!~,1',"1t. 6. Pro ram Services (sum of Lines 6A through 6E) A. Core Self Services B. Core Re istration Services C. Intensive Services D. Trainin Services E. Other 7. Administration (Line 5 minus 6) 8. TOTAL (Lines 6 plus 7) "rA~~a:E:~~~g~i~"~Selglil^Br..... 9. Se tember 2003 10. December 2003 11. March 2004 12. June 2004 13. Se tember 2004 14. December 2004 15. March 2005 16. June 2005 17. Se tember 2005 18. December 2005 19. March 2006 20. June 2006 763,053 45,000 40,500 35,000 75,000 567,553 84,783 847,836 829,242 1 7,900 33,315 55,568 304,275 418,184 92,137 921,379 24,318 203,557 555,018 763,052 847,836 25,000 225,000 500,000 750,000 921,379 Fran Jutzi, WIB Admin. Contact Person, Title (714) 565-2621 Telephone Number 7/23/04 Date Prepared Comments: NOTE: Final Rule 667.160, What Reallocation Procedures Must the Governors Use, discusses local area oblioation rates, recapture, and reallocation. Also see Directive WIAD01-10. Title IB Budget Plan Summary (Adult or Dislocated Worker) EXHIBIT 1 Forms Supplement FW IAD03-14D Page 1 of 2 6/04 19C-9 o Fifth-Year Local Plan Modification PY 2004-05 o Modification # LWIA: SANTA ANA Date: 7/1/2004 TITLE IB BUDGET PLAN SUMMARY (Adult or Dislocated Worker) WIA 118; 20 CFR 661.350(a)(13) PROGRAM TYPE for PY 2004, beginning 07/01/04 through 06/30/05 o Grant Code 201/202/203/204 WIA IB-Adult o Grant Code 501/502/503/504 WIA IB-Dislocated Worker JiOlf,!,Q INGilll!lE: Nmli . 1. Year of A ro riation 2. Formula Allocation 3. Allocation Ad'ustment- Plus or Minus 4. Transfers - Plus or Minus 5. TOTAL FUNDS AVAILABLE (Line 2 plus 4) Dl~m~~~I!~ 6. Pro ram Services (sum of Lines 6A through 6E) A. Core Self Services B. Core Re istration Services C. Intensive Services D. Trainin Services E. Other 7. Administration (Line 5 minus 6) 8. TOTAL (Lines 6 Ius 7) :I~'~[S~~l.'t,()IIl.~~e 9. Se tember 2003 10. December 2003 11. March 2004 12. June 2004 13. Se tember 2004 14. December 2004 1 5. March 2005 16. June 2005 17. Se tember 2005 18. December 2005 19. March 2006 20. June 2006 l~~$-n~iCOI\IIp'JjlI~ 21. % for Administration Expenditures (Line 7/Line 8) R485308 Sub rant 2003 R588754 Sub rant 2004 664,909 602,792 65,000 33,000 36,000 85,000 383,792 66,976 669,768 598,419 108,835 25,132 20,420 106,522 337,510 66,490 664,909 178,864 413,497 506,681 662,866 669,768 150,000 300,000 450,000 600,000 664,909 Fran Jutzi, WIB Admin. Contact Person, Title (714) 565-2621 Telephone Number 7/23/04 Date Prepared Comments: NOTE: Final Rule 667.160, What Reallocation Procedures Must the Governors Use, discusses local area obliqation rates, recapture, and reallocation. Also see Directive WIAD01-10. Title IB Budget Plan Summary (Adult or Dislocated Worker) EXHIBIT 1 Forms Supplement FW IAD03-14D Page 1 of 2 6/04 19C-10 o Fifth-Year Local Plan Modification PY 2004-05 D Modification # LWIA: Date: SANTA ANA 4/1/2004 TITLE IB BUDGET PLAN SUMMARY (Youth) WIA 118; 20 CFR 661.350(a)(13) PROGRAM TYPE tor PY 2004, beginning 04/01/04 through 06/30/05 o Grant Code 301/303/304 WIA IS-Youth 1. 2. 3. 4. 'm<r>;[AE"1UdE()OAi~I~ili't;1\~:'" ';S@'O:l" _~, 'Ii"_._".,,.,-,. _" ___':".._ - ",_,_.._;""..,,~jL'~, .~!JI..~~ -, _ ,,~;;!S,!. 5. Pro ram Services (sum of Lines 5A through 5C) A. In School B. Out-ot-School 30% C. Other 6. Administration (Line 4 minus 5) 7 . TOTAL (Line 5 plus 6) ;~\!li;<<~t1il:~I!M~lt1!.lm., .,.'~~~I,~jm'i!UIBg~:::: 8. June 2003 9. Se tember 2003 10. December 2003 11. March 2004 12. June 2004 13. Se tember 2004 14. December 2004 15. March 2005 16. June 2005 17. Se tember 2005 18. December 2005 19. March 2006 20. June 2006 R485308 Sub rant 2003 1,171,870 R588754 Sub rant 2004 1,012,069 117,187 1,171,870 101,206 1,012,069 138,364 431 ,323 700,267 951,902 1,171,870 121,448 354,224 607,241 860,259 1,012,069 Fran Jutzi, WIS Admin. Contact Person, Title (714) 565-2621 Telephone Number 7/23/2004 Date Prepared Comments: NOTE: Final Rule 667.160, What Reallocation Procedures Must the Governors Use, discusses local area obli ation rates, reca ture,and reallocation. Also see Directive WIAD01-10. EXHIBIT 1 Title 18 Budget Plan Summary (Youth) Forms Supplement FWIAD03-14E Page 2 of 2 19C-11 6/04 ~ o Fifth-Year Local Plan Modification PY 2004-05 D Modification # LWIA: Date: SANTA ANA 7/1/2004 TITLE 18 PARTICIPANT PLAN SUMMARY WIA 118; 20 CFR 661.350(a)(13) Plan the number of individuals that are in each category. >"t;'''' F. t:f"''''''", .;' ' ',',," l' , '.", .,'l" . .!'I;"/n'l4'fG"" '. ...."'~f\i:t,d'i!\'(~onl::' mg,,,~I~,,()ri&I?~Y;~2(J,0It ,Qil,Qi!;',~ ., JhJr~~ mj.~Y_\!,~~~"",~;. 1 . Registered Participants Carried in from PY 2003 2. New Registered Participants for PY 2004 3. Total Registered Participants for PY 2004 (Line 1 plus 2) 4. Exiters for PY 2004 5. Re istered Partici ants Carried Out to PY 2005 (Line 3 minus 4) 73 107 180 72 108 11 68 79 75 4 79 153 232 93 139 19 36 55 40 15 Ba::m~D#J\1.IIWSElR~.~I3Cl~. ..".. :",!{!it~.:~""i\i;:,,,,,~!U~.,,,:.:,,;,,,.,_,,,-.j.h_'_\):j.t;~::;i';;"s~~,"--'A'-",-~~~,; 6. Core Self Services 7. Core Registered Services 8. Intensive Services 9. Training Services ~t;1.~1~1~ 11. Entered Employment 11 A. Training-related 11 B. Entered Postsecondary/Advanced/Credential Program 12. Remained with Layoff Employer 13. Entered Military Service 14. Entered Advanced Training 15. Entered Postsecondary Education 16. Entered Apprenticeship Program 17. Attained High School Diploma/GED 18. Returned to Secondary School 19. Exited for Other Reasons o o 30 2 45 25 10 Fran Jutzi, WIB Admin. Contact Person, Title (714) 565- 2621 Telephone 7/23/04 Date Prepared EXHIBIT 1 Title 16 Participant Plan Summary Forms Supplement FWIAD03-14F Page 1 of 1 6/04 19C-12 .. o Fifth-Year Local Plan Modification PY 2004-05 D Modification # LWIA: SANTA ANA Date: 7/1/04 LOCAL PERFORMANCE INDICATORS AND GOALS(1) State Performance Local Performance Goals Indicator(s) WIA Years WIA Years WIA Requirement at Section 136(c) 1 2 3 4 5 1 2 3 4 5 . j:;i:':>'i Adults '. " , '.' ... Adult Entered Employment Rate 66% 68% 70% 72% 72% 72.62 73 73 78.4 TBD Adult Employment Retention Rate 74% 76% 78% 81% 82% 79.75 80 81 83.6 " Adult Earnings Rate $3500 $3600 $3400 $3400 $3450 3751 3700 3700 2800 " Adult Employment and Credential Attainment 40% 50% 50% 50% 55% 40 50 60 50 " Rate .' .,. '. . ..m .',' ....}7 -:0 .", ,. ..1, Dislocated Workers I i ....'.. (.i...';..... ".,':;. , . ..., ... Ii ". i....'...... .'F...............i.............i... Dislocated Worker Entered Employment Rate 68% 69% 70% 79% 79.5% 66.92 67 69 77.2 II Dislocated Worker Employment Retention Rate 81% 83% 85% 88% 88% 79.71 81 85 88.4 " Dislocated Worker Earnings Replacement Rate 85% 86% 88% 96% 96% 85 85 87 90.6 II Dislocated Worker Employment and Credential 40% 42% 45% 58% 58% 40 50 45 58 " Attainment Rate .... - - .1;0I .:; YOl.JthAged 19~21 '. ,. '. '.. . ;. i' ..',.[m), '. cc',! - Older Youth Entered Employment Rate 55% 56% 58% 66% 67% 61.53 59 58 65.9 II Older Youth Employment Retention Rate 70% 72% 74% 76.5% 78% 78.75 76 73 76.4 " Older Youth Earnings Gain $2500 $2600 $2700 $3000 $3000 2390 2400 2600 3500 " Older Youth Employment and Credential 36% 42% 30% 30% 30% 36 42 45 30 " Attainment Rate , . '" '.', Youth 14-18 . . ..,. '., ..... " .......... '. ". '.' '. .'. ..... . c -, .',.' Younger Youth Skill Attainment Rate 65% 70% 75% 76% 76.5% 66.43 66 75 78.5 " Younger Youth Diploma or Equivalent Rate 40% 42% 45% 55% 55.5% 40 42 45 57.7 II Younger Youth Retention Rate 40% 42% 45% 53% 53% 48.88 41 46 55 " Participant Customer Satisfaction Rate 66% 67% 68% 75% 75% N/A N/A N/A N/A N/A Employer Customer Satisfaction Rate 64% 65% 66% 75% 75% N/A N/A N/A N/A N/A EXHIBIT 1 (1) Guidance on the definitions of specific indicators can be obtained from the State of Califomia Consultation Paper on WIA Performance Measures (Information Bulletin WIAB99-15) at http://www.edd.ca.gov/emptran.htm and from the Department of Labor WIA Web site at www.usworkforce.org. FWIAD03-14G Page 1 of 1 19C-13 6/04 19C-14