HomeMy WebLinkAboutSIGMA DATA SYSTEMS 2B
N-2000-0 74
E@SIGMA
INSURANCE NOT REQUIRED/WAIVED
WORK MAY PROCEED
CLERK Of COUNCIL
DATE: C-~-Oo (.
Of
SimplifYing Your Future'"
SIGMA DATA SYSTEMS, INC.
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April 24, 2000
Mr. Michael Emandes, Personnel Operation Manager
City of Santa Ana
Personnel Services Dept
20 Civic Center Plaza, M24
Santa Ana, CA 92702
SUBJECT: SIGMA IV EXTENDED TECHNICAL SUPPORT
Dear Sigma Customer:
Your Extended Technical Support (ETS Program) will expire on July 1,2000. Enclosed is an
invoice for renewal.
The renewal of your Technical Support contract entitles you to unlimited toll-free telephone
support on all SIGMA IV related matters, upgrades to SIGMA IV, our KIOSK and Job
Analysis/WRIPAC programs, on-line documentation, and discounts on training seminars,
software modules, options and licensed users.
Please sign and return a copy of the ETS Certificate to us along with the Information Update
Form. If you do not wish to renew your ETS Program, please notify us within THIRTY (30)
DAYS from the date of this letter. The cost for technical support for those who do not have the
ETS program is based upon the time spent assisting you. The cost is four dollars ($4.00) per
minute, with a $60.00 minimum charge for the first fifteen minutes. Customers not in the ETS
Program will need a P.O. number or verbal purchase order commitment when they call for
support.
Our objective is to provide you with the best support available. Please call us with any
questions you may have about your agreement.
Sincerely,
e~~~
Office Manager
6367 East Tanque Verde Roed' Sune 110' Tucson, AZ 85715
5201721_1191.8001677-1275' (FAX! 5201721-1459' www.gosigma.com
E"'SIGMftTechnicar Support Certificate
~ SIGMA IV Software
City of Santa Ana
.f.lnw6@'ti(lGd~cf(licfI'Wa61i'2ertificate ("Certificate") sets out the terms of the SIGMA IV
SIGMl\r@lA1l'Pf~~!III!!i;tIN@:am (the "ETS Program"). Your right to participate in the ETS
Program is subject to your payment of $2,715.30 ($2,520.00 + sales tax of $195.30) to Sigma Data
Systems, Inc. The fee is based on the number of modules, options, and users licensed to your
agency.
2. Participation in the ETS Program entitles you to receive:
a. Upgrades to the SIGMA IV Software for which you are licensed. Upgrades to the SIGMA IV
Software are designated by a change in the number to the right of the decimal point of the
release identification: e.g. Version 4.8 is the 8th upgrade to SIGMA IV
b. Sigma KIOSK program (Upon request).
c. Sigma JOB ANALYSIS PROGRAM and WRIPAC Manual (Upon request).
d. Unlimited toll free telephone support Monday through Friday. 7:30 AM to 4:30 PM MST. on
all SIGMA IV related matters.
e. SIGMA IV on-line documentation in Windows@ 3.X or Windows@95 format.
f. Fax back technical support documents.
g. Significant discounts on additional modules, options, and licensed users.
h. Discounts on training seminars.
i. Significant discounts on SIGMA V, currently under development.
3. The one I (one) year period during which you may participate in the ETS Program begins on the
renewal date show on this Certificate pursuant to receipt of payment.
4. Please designate primary and alternate SIGMA IV administrators on the Information Update Form.
5. Ifyollfail to notify liS thatyolI will NOT be renewing YOllr ETS Program and .,llOuld Sigma Data
Systems, Inc. provide goods or services in good faith without notification of non-renewal, you are
liable for the full cost of sllch good., or services provided ill good faith.
Beginning date of support: July 1,2000
Expiration date of support: June 30. 2001
Licensee-bll~j S ~
Date: 5- /I-Q 0
SIGMA DATA SYSTEMS, INC.
Licensor: OL.." /i/'~~
/resident
Date: April 24, 2000
6367 East Tanque Verde Road' Suita 110 . Tucson, AZ 85715
5201721-1191 . 800/677-1275' (FAX) 5201721-1459' www.gosigma.com
E@SIGMA
SimplifYing Your Future'"
SIGMA DATA SYSTEMS, INC.
INFORMATION UPDATE FORM
DESIGNATED SIGMA IV ADMINISTRATORS
PRIMARY
ALTERNATE
1'itle:
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~'d r f1f'JiJ/fhr/
Name:
S-..L'S.6.-v-. ~0--rC-.(,,,,,
. Name:
Mailing
Address:
Mailing () /). .
Address: L/Vt (
JL.I", 4/"'",
Phone /7-') lY7~b7t3 Phone 7- S33
Number: Number:
E-Mail
:.(
Fax 6Y}-6730 Fax ~/ 9'30
Number: /'/ Number:
The above listed primary and alternate SIGMA IV administrators are the designated representatives for support
calls to SIGMA Data Systems, Inc.
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s -1 ~DO
Date Signed
ame & Title (please print)
? Us ~ V1V\&. 0 ~o't\\V'> M",')r
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Signaiue
6367 East Tanqua Verde Road' Suite 110' Tucson, AZ 85715
5201721-1191' 800/677-1275' (FAX) 5201721-1459' www.gosigma.com
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(signatures continued from previous page)
ATTEST:
CITY OF SANTA ANA
~ (Vie Ii Ii j2u~
JU\ ~HtALY7
Clerk of the Council
APPROVED AS TO FORM:
JOSEPH W. FLETCHER
City Attorney
By:
RECOMMENDED FOR APPROVAL: