HomeMy WebLinkAbout25E - DATA CENTER
CITY COUNCIL MEETING DATE:
REQUEST FOR
COUNCIL ACTION
CLERK OF COUNCIL USE ONLY:
MARCH 19, 2007
TITLE:
APPROVED
o As Recommended
o As Amended
o Ordinance on 1" Reading
o Ordinance on 2" Reading
o Implementing Resolution
o Set Public Hearing For
AGREEMENT WITH
SYSTEMS MAINTENANCE SERVICES FOR
DATA CENTER MAINTENANCE & SUPPORT
SERnCES /\ /d
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CITY MANAGER
CONTINUED TO
FILE NUMBER
RECOMMENDED ACTION
Direct the City Attorney to prepare and authorize the City Manager to
execute an agreement with Systems Maintenance Services (SMS) for data
center maintenance & support services for a three-year period with an
option for two one-year renewals in an amount not to exceed $150,000 per
year.
DISCUSSION
System maintenance and support services for the City Data Center and the
Police Data Center are needed to provide repair and preventive
maintenance on server class computers, tape libraries, storage devices
and other related equipment. On this computer equipment runs all Santa
Ana Police Department computerized systems including: computer aided
dispatch, records management, jail management, crime scene
investigation, special analysis, etc. The City Data Center hosts the
payroll system, utility billing system, business tax system, Santa Ana
Property Information (SAPIN) system, the City web site, City electronic
mail system, and many departmental systems for City Agencies.
A Request for Proposal (RFP) for "Data Center Maintenance and Support
Services" was issued in June 2006 and advertised. Nine firms were
proactively sent the RFP. A total of five proposal responses were
received and evaluated by a team of specialists from the Information
Services Division. The proposal from Hewlett Packard was deeded not
responsive due to not offering all the services sought by the City and
for business practices incompatible with those of the City.
The evaluation team assessed each proposal based on four criteria: (1)
Qualifications and ability to provide required services, (2) Service Strategy,
(3) References, (4) Quality and ability of the organization to support the
agreement, and (5) Cost. The resulting score of each firm is as follows:
25E-1
Data Center Maintenance & Support Services
March 19, 2007
Page 2
Systems Maintenance Services (SMS) 95 points, World Data Products teamed with
Decision One 87 points, Computer Specialists Inc. (CSI) 71 points, and Abtech
Support 64 points.
Based on the assessment of the evaluation team, the Information Services
Division recommends that an agreement for required data center
maintenance and support services be entered into with Systems
Maintenance Services (SMS). Under terms of the agreement the City may
terminate the agreement without penalty at any time with 60-day written
notice.
FISCAL IMPACT
Funds are budgeted and are available in the General Fund - Information
Services account for contractual services (account no. 11-179-6291).
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Francisco Gutierrez
Executive Director
Finance & Management Services Agency
25E-2