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HomeMy WebLinkAbout25C - PREVENTIVE MAINTENANCE OF ELEVATORS REQUEST FOR COUNCIL ACTION ~ T'~ CITY COUNCIL MEETING DATE: CLERK OF COUNCIL USE ONLY: DECEMBER 7, 2009 TITLE: APPROVED AGREEMENT WITH OTIS ? As Recommended ELEVATOR COMPANY FOR ? As Amended PREVENTIVE MAINTENANCE AT ? Ordinance on 1St Reading ? Ordinance on 2"d Reading THE POLICE ADMINISTRATION ? Implementing Resolution AND HOLDING FACILITY ? Set Public Hearing For CONTINUED TO ~ FILE NUMBER CITY MANAGER RECOMMENDED ACTION Direct the City Attorney to prepare and authorize the City Manager and the Clerk of the Council to execute an agreement with Otis Elevators for preventive maintenance for a two-year period with options for two one- year renewals, in the annual amount not to exceed $60,880. DISCUSSION The Santa Ana Police Administration and Holding Facility was completed in 1996. The facility operates eleven elevators in a 24-hour, 7-days-a-week environment. In order to comply with regulations from The State of California Department of Industrial Relations, Division of Occupational Safety and Health(Cal OSHA, regular preventive maintenance and periodical testing is necessary Cal-OAHA inspects all elevators and escalators at least once a year. Upon successful inspection, a Conveyance Permit for each piece of equipment is issued. Elevators can be serviced only by specifically trained and certified elevator operator technicians. The service contracted for includes: regular lubrication, adjustment and replacement of all major and minor parts, prompt and efficient repair of elevator trouble, as well as the rewind of burned motors and replacement of electric coils. On October 1, 2009, requests for proposal were mailed to five vendors. Two proposals were received and evaluated for technical expertise, strength of the firm, proposal completeness, references submitted, and labor cost. The proposal from Otis Elevator, the current service provider and the vendor who submitted the proposal with the lowest labor cost, was responsive and meets the City's requirements. A contingency of $10,000 is included for responding to state-mandated adjustments and unforeseeable repair costs. 25C-1 Agreement for Elevator Maintenance December 7, 2009 Page 2 FISCAL IMPACT Funds are available in Police Maintenance Other Contractual Services account (no. 01114403-62300). APPROVED AS TO FUNDS AND ACCOUNTS: ~ , Paul M. Walters Francisco Gutierrez Chief of Police Executive Director Finance & Mgmt. Services Agency 25C-2 CONTRACTOR AGREEMENT THIS AGREEMENT, made and entered into this 7~' day of December, 2009 by and between Otis Elevator Company, a wholly owned subsidiary of United Technologies Corporation (hereinafter "Contractor"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City"). RECITALS A. The City desires to retain a contractor having special skill and knowledge in the field of elevator repair and maintenance services. B. Contractor represents that Contractor is able and willing to provide such services to the City. C. In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Contractor shall perform elevator maintenance and service, as set forth in City's Request for Proposals to Provide Elevator Maintenance Services for the City of Santa Ana Police Administration and Holding Facility, attached hereto as Exhibit A and incorporated by reference. Such service shall be provided in conformance with Contractor's Proposal, attached hereto as Exhibit B and incorporated by reference. The Executive Director of Finance and Management Services may request, in writing, that Contractor provide additional services including state- mandated adjustments and unforeseeable repair costs. 2. COMPENSATION a. City agrees to pay, and Contractor agrees to accept as total payment for its services, including OT calls, a monthly rate of $4,240.00. The total sum to be expended under this Agreement shall not exceed $60,880.00 during the first one-year term of this Agreement, which amount includes a $10,000 contingency for additional required services. b. Payment by City shall be made within thirty (30) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. Payment need not 1 25C-3 be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City. 3. TERM This Agreement shall commence on January 1, 2010 and terminate on December 31, 2011, unless terminated earlier in accordance with Section 12, below. City shall have the option, exercisable by the City Manager, to extend the terms and conditions of said Agreement for up to two one-year periods. 4. INDEPENDENT CONTRACTOR Contractor shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this Agreement; however, the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 5. INSURANCE Prior to undertaking performance of work under this Agreement, Contractor shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: a. Commercial General Liability Insurance. Consultant shall maintain commercial general liability insurance which shall include, but not be limited to protection against claims arising from bodily and personal injury, including death resulting therefrom and damage to property, resulting from any act or occurrence arising out of Consultant's operations in the performance of this Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting therefrom, and property damage, in the total amount of $1,000,000 per occurrence. Such insurance shall (a) name the City, its officers, employees, agents, volunteers and representatives as additional insured(s); (b) be primary with respect to insurance or self-insurance programs maintained by the City; and (c) contain standard separation of insureds provisions. b. Worker's Compensation Insurance. In accordance with the provisions of Section 3300 of the Labor Code, Contractor, if Contractor has any employees, is required to be insured against liability for worker's compensation or to undertake self-insurance. Prior to commencing the performance of the work under this Agreement, Contractor agrees to obtain and maintain any employer's liability insurance with limits not less than $1,000,000 per accident. 2 25C-4 c. The following requirements apply to the insurance to be provided by Contractor pursuant to this section: (i) Contractor shall maintain all insurance required above in full force and effect for the entire period covered by this Agreement. (ii) Certificates of insurance shall be furnished to the City upon execution of this Agreement and shall be approved in form by the City Attorney. (iii) Certificates and policies shall state that the policies shall not be canceled or reduced in coverage or changed in any other material aspect without thirty (30) days prior written notice to the City. d. If Contractor fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to forthwith terminate this Agreement. Such termination shall not effect Contractor's right to be paid for its time and materials expended prior to notification of termination. Contractor waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City. 6. INDEMNIFICATION/ FORCE MAJEURE Contractor agrees to and shall indemnify and hold harmless the City, its officers, agents, employees, contractors, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including health, and claims for property damage, which may arise from the direct or indirect operations of the Contractor or its contractors, subcontractors, agents, employees, or other persons acting on their behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Contractor further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Under no circumstances shall either party be liable for any loss, damage or delay due to any cause beyond either party's reasonable control, including but not limited to acts of government, strikes, lockouts, labor disputes, fire, explosion, theft, weather damage, flood, earthquake, riot, civil commotion, war, mischief or act of God. Under no circumstances shall either party be liable for special, indirect, or consequential damages of any kind including, but not limited to, loss of profits, loss of good will, loss of 3 25C-5 business opportunity, additional financing costs or loss of use of any equipment or property, whether in contract, tort (including negligence), warranty or otherwise, notwithstanding any indemnity or other provision to the contrary 7. CONFIDENTIALITY If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Contractor agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Contractor disclosed in a publicly available source; (c) is in rightful possession of the Contractor without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Contractor without reference to information disclosed by the City. 8. CONFLICT OF INTEREST CLAUSE Contractor covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. 9. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by telefacsimile or other telegraphic communication in the manner provided in this Section, to the following persons: To City: Clerk of the City Council City of Santa Ana 20 Civic Center Plaza (M-30) P.O. BOX 1988 Santa Ana, CA 92702-1988 telefacsimile (714) 647-6956 With courtesy copies to: Executive Director of Finance and Management Services City of Santa Ana 20 Civic Center Plaza (M-11) P.O. BOX 1988 4 25C-6 Santa Ana, California 92702 telefacsimile (714) 647-5008 and City Attorney City of Santa Ana 20 Civic Center Plaza (M-29) P.O. Box 1988 Santa Ana, California 92702 telefacsimile (714) 647-6515 To Contractor: Otis Elevator Company 711 E Ball Road, Suite 200 Anaheim, CA 92805 Telefacsimile (714) 758-9658 Attn: Jason Kornmueller A party may change its address by giving notice in writing to the other party. Thereafter, communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by telefacsimile, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. 10. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Contractor, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Contractor. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, that terms and conditions hereof, shall not bind or obligate Contractor nor the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which are not embodied herein. 11. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Contractor, Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement 5 25C-7 shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other contractors retained by City. 12. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Contractor shall be entitled to receive and the City shall pay Contractor compensation for all services performed by Contractor prior to receipt of such notice of termination, subject to the following conditions: a. As a condition of such payment, the Executive Director may require Contractor to deliver to the City all work product completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Contractor consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. 13. DISCRIMINATION Contractor shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, training, utilization, promotion, termination or other employment related activities. Contractor affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 14. JURI SDICTION -VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 15. PROFESSIONAL LICENSES Contractor shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Contractor shall notify the City immediately and in writing of her inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 6 25C-8 16. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature hereinbelow has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: CITY OF SANTA ANA MARIA D. HUIZAR DAVID N. REAM Clerk of the Council City Manager APPROVED AS TO FORM: JOSEPH W. FLETCHER City Attorney By: Laura Sheedy Assistant City Attorney OTIS ELEVATOR COMPANY (NAME) (Title) Tax ID# 13-5583389 7 25C-9 EXHIBIT A SPECIFICATIONS FOR SERVICES 8 25C-10 Otis Elevator Company North American Area 711E 8afl Road / O~~s Suite 200 Anaheim, CA 92805 A United Technologies Company November 4, 2009 Mr. Mario Ghizzi Building Maintenance Superintendent City of Santa Ana 20 Civic Center Plaza M-11 Santa Ana, CA 92702 Reference: Santa Ana Police Administration and Bolding Facility Dear Mr. Ghizzi: Thank you for the privilege of allowing us to submit our proposal to furnish Otis Maintenance on the elevatoxs at the City of Santa Ana Police Administration and Holding Facility. We can provide maintenance on the elevators in accordance with the specifications Laid out in the Request For Proposal for the following pricing: $3,740.00 per month for the base bid cv Alternate #1: OT Calls included, add $S00 to base bid for a total price of $4,240.00 per month. Submitted by; Otis Elevator Company 711 East Ball Road, Suite 200 Anaheim, CA 92805 Federal ID#; 13-5583389 Conhactors License 7031 Sincerely, Otis Elevator Company o'n Kornmueller Account Manager ~XH~~~~ 25C-11 Otis Elevator Company North American Area 713 E Ball Road ~~15 Suite 200 Anaheim, CA 92805 A United Technofogles Company November 3, 2009 Mr. Mario Ghizzi Building Maintenance Superintendent City of Santa Ana 20 Civic Center Piaza M-11 Santa Ana, CA 92702 Reference: Technical Experience Dear Mr. Ghizzi: Otis Elevator is the largest elevator manufacturing and service company in the world. Otis has been in the elevator industry since 1853. As such, we draw on a wealth of technical resources and experience to better serve our customers. 1. Our route technicians in the Orange County area each have an average of over 20 years of experience in the service and repair of elevator and escalator systems. 2. Otis has troubleshooting specialist technicians in the area that are available for higher level or intermittent issues that arise. 3. The technicians also have engineering and technical support available 24f7. I have enclosed a fact sheet describing Otis ROLE (Remote On-Line Engineer) to illustrate the value of this service. 4. In addition to a local warehouse of parts; the Otis Service Center, located in Bloomfield, CT, has a massive warehouse of parts available for overnight shipping. They will also support our technicians in locating hard to find or out of production parts as well. S. The Otis Maintenance Management System (OMMS} is a system of preventative maintenance that Otis employs using technology and experience to provide the best passible maintenance to your elevators. I have enclosed a fact sheet describing OMMS more in depth. Sincerely, ason Kaxnmueller Account Manager I 25C-12 ' ` ' ~T~S Remote 4n-Line Expert Another Way We Keep Your Elevators Up and Running ExPERr iECHMICAt StJPPORr Wtth OtisROLE support, Otis Elevator Company has expanded a tMME03A7ECY computer-Industry mainstay to the high-tech world of elevators. Our°Remote a,ooo Field Technicians On-Line Expert` hotline provides a quick, easy way forour army of field 60 Specialists technicians in the U.S. and Canada to call for backup white troubleshooting Tott•Free Number complex repairs. This suppotf network helps our customers continue fo gel Automatic Routing to Appropri- the last dependable service for which Otis has always been known. ate Expert While oiherelevatorservice companies send their mechanics outon Timely Resolution their own to navigate an array of problems, Otis has recognized the value of Expertise to Otis and Non-Otis specialized expertise. ]f orie of our technicians runs Into a situation he orshe Equipment can't immediately diagnose, atoll-free number connects him orher tothe PROVER TRACK RECORD appropriate expertto assist in resolving the Issue quickly. 30,000 Calls Handled Annually With one simple phone call, our Ot(s technician can speak with a Operating Since 1999 practic(ng specialist-a fteki engineer, who could be located anywhere in RESUt.rs NorthAmerlca, fo answer the mechanfe's questions, whether they concern Consts#entiy Reliable Service door adjusfinentorflne-tuningsoftware. Ourskillmappingsystemmeansthe Significantly Reduced mechanic is automaficaliy routed to the expertwho can best resolve the Downtime problem, whetheriYs in Vancouver, Kokomo, New York, orAnchorage. shared and Expanded Network Our field engineers also have the enQre Otis library ofwlring diagrams, procedure! instructions, and parts Infomratlon at thelrfrngertips. Together, the technician and the field engineercan troubleshoot a repairin a fraction of the time ftwould otherwise have taken. With OtIsROLE support, problems that used to take days to resolve when the technician worked on his own, are often resolved now in as little as ten minutes, Naturally, that means. consistently reliable vertical transportation systems for ourcustomers. Ot1s ROLE-a concepf so slmpleand effecfive-another reason why Otis is the leader in elevator and escalaformaintenance. r!• - I 4 : jai 4 `rti `'k Fleldanglnesrtroubleshootingacail. ~ Web•enabfad honehelpsexpedfle Fareground:Otiswldngdtagrams. OSsROLE calPs. OUs on the intemet www.o8s.com ® Otts Elevator Company 2003 MNT 8509 (tt/03) 25C-13 ¦ oTts OTlS MAINTENANCE MANAGEMENT SYSTEMS"` A preventive maintenance program that redefines reliab[lity. USAOE•DRIVEN. STANDARD PROCESSES ' Otis Maintenance Management Systemw Is a dynamic program that Latest toots, equtpment and fakes intoaccount your elevators' maintenance needs, use and componen# procedures life. Otis can tailor inspections and maintenancescheduies, based on your east available certified methods elevators' use, for up to 12 years or 5 million trips In advance. Otis examiners plan mslnte- OMMS9procedures are performed on your equipment at predetermined Hance visits based upon intervals. Components are replaced before theirnormal life cycle ends and elevator use to Identify and thefrpertormancedeterlorates,Althou hwecannot uaranteethatno correct problems 9 9 malfunction will occur, OMMS procedures greaftyminlmtzeshutdowns. OTIa SERVICE CENTER Ninety-six percent of ell orders In addition, Otiscontinually re-evaluates and improves these proce- are shipped same day from the dares. Engineering testing is constantly underwayto update and Improve largest Inventory in the Industry OMMS maintenance techniques and OMMS materials. >;~sERVt_ cE ` Internet•based matntenance To ensure maximum in-service time, maintenance qualityand responsiveness, Information and tracking service OMMS monitors key aspects of your extended maintenance program. Qvves you the ability to make yye rrronttor your equipment and use this data to schedule procedures and osts irte Ica calla vie the Internet ensure your maintenance remains on schedule. We monitorthe effectiveness Otis' communications center of our scheduled procedures to minimize callbacks and unplanned repairs. provides dispatching service 24 We monitorttte Llfe Cycle Rates of your elevators' components. Field service hoursaday,365daysayear. andsupportteamsmalntalncontactwitheachotherandwithOTiSi.ME®, our includes free elevator phone ~q-houraommunications center, using ttte la#esttelecommunlcattons technof- monttoring. ogy for accurate, up-to-tha-minute commun[cations at every level of the system, from your Incoming calls to documentation of matntenance activities. REMa 5.0 Otis REM, an on-sits monitoring system available on many Oils elevators, enables your examiner orrepair technfctan tostay up-to-the-minute on dally schedules and procedures. Examiners have dfrectaccess toroot-cause data on performance degradation toassist in troubleshooting. e''Sarvfce e•Sarvice provides a direct link from Otis.com to your building's specific maintenance program, Place a service call, see whatwork has been completed and have direct access Into your elevator's service and pertor- mance history. Itgives you information asweli as confidence In yourservice provider and your building's elevator equipment. Reliability The Otis Maintenance Management System Is the single most advanced and effective building support system available in the elevator industry. It is a system tailored specifically #o your environment, equipment and needs. Its standardized work practices and predetermined task scheduling ensu re the right matntenance at the right time- today and for the extended life of your equipment. It is based not only on engineered, certified bast methods, but on constant analysts of the work pertormed, to ensure consistent, high quatitymatn#enance. Thtsultimate~y protects your etevatorinvestmentand ensures satisfied tenants. Otls on the Internet: tiwrw.otis.com ® Otts Elevator Company 2000 A~SP1T-8506 (t0100} 25C-14 Otis Elevator Company NorthAmerlcanArea ~fIS 71 t E bap Road / Suite 200 Anaheim, CA 92805 A United Technologies Company Noverrtber 3, 2009 Mr. Mario Ghizzi Building Maintenance Superintenden# City of Santa Ana 20 Civic Center Plaza M- I 1 Santa Ana, CA 92702 Reference: Customer Service Program Dear Mr. Ghizzi: Otis Elevator is the largest elevator manufacturing and service company in the world. Otis has been in the elevator industry since 1853. As such, we draw on a wealth of technical resources and experience to better serve our customers. 1. You are assigned an account manager from the local office to handle all sales, service and contractual matters. Jason Kornmuelier will be your personal account manager. 2. You also are assigned a Service Supervisor that manages the rou#e technicians and repair crews. Your Service Supervisor will be Vic Camarena. He has aver 20 years of elevator experience and is also available at any time to discuss field, maintenance or technical matters. 3. The Anaheim Branch Manager is also available to discuss any service related matters also. The Anaheim Branch General Manager is Bob McLeese. 4. Otis Line is out• 24/7 customer service/dispatch center. We have representative available at all times ready to field your service requests. I have enclosed a fact sheet describing Otis Line in mare depth. 5. We will give you access to our e-Service system which can provide you with customized reports, service call history and a wealth of other information regarding your specific elevator systems and our maintenance program. You also have the ability to place service calls directly through the e-Service system. I have enclosed a fact sheet with more information on e-Service. Sincerely, ason Kornmueller Account Manager 25C-15 ' ~ OTIS SERVICE Around-the-clock response because problems don't keep office hours. Annual number of Incoming No matterwhere you are in the U.S. orCanada, you can Galt OTiSLINE® telephone calls forinqulries, service when ouhaveanelevatororescatator roblem.Acustomerservice messages and service Y p 1.2 M{LLlON representative is ready to respond quickly to yourproblem. Average wart time before Within minutes, a customerservice representative can have a speaking to a customer service mechanic on fhe way to your building. Our service professionals are on call representative 24 hours a day, seven days a week to ensure a prompt professienal 9SECONDS response. Average Ume from customer cau Ifyou have an Otis HANDSOFFm emergency telephone, you can until the elevator or escalator is program it tocallOTISLlNEautomaticallyinemergencysifuations.Our back In service customer service representatives are lralned to respond professionally. For 2 ff2 HOURS maintenance customers, no third party phone service is needed, saving you Telephone numbers the cost of an additional service and related fees. English: (800} 233-8897 In addition, OTISLtNE togs alt service Gaits into its database. You oryour French: (800 238-5847 Otis representative can refer to this valuable building-history information at Spanish: {800} 872-6847 anytime. RENtH Mare and more Otis elevators are equipped for REMaon-site monitoring. REM equipment, located fn file machine room, continuously monitors yourelevator's performance. If it detects a need forservlce, fhe REM system automatically sends a service request to OTISLINE's REM Center.An OTISLINE representa- tive wlllrespond according to fhe terms ofyour Otis maintenance contract. e*Service e*Service gives you immediate information about the elevators and escalators !n your building, With a*Service, you can access your building's elevator and escalatorperformanced~ta and place service calls to OTISLINE through the infemet. Web-enabled Phones CellularphoneswithinternetaccessenableyourOtlsmechanlctabein constant communication with OTISLINE. YourOtis mechanic can respond to a ~Y page right away with the web-phone. , Formore tnformatton on these and otherservices, please tog onto www.otis.com or call us at (800} 441-6897 For an 01is office near you. AI j fy f 4: ~y Ri, 1 L:, . I Otis on the Internet www.otis.com ® OUs Elevator Company 2003 bStJT--8502 {0303} 25C-16 ese 1"V'1ee Otfs' eSeroice provides around-the-clock access to critical elevator performance and service data, customized to meet yoar information needs. a~ eService performance dashboard Easy-to•use, customizable Convenient eecess to equipment A quick overview of performance and service data, eService web site and service data easily customized to meet your needs Designed with your needs in mind, While you can access the Customizable reports the eService web site makes getting eService site at any time io review Performance, availability, maintenance histo equipment Information both key equipment information, you rl/ simple and intuitive, After logging also have the opportunity to reports and more -all available to your in, you wi11 immediately see the download this data and register preferred format eService performance dash- for regular a-mail updates, ' board - a customizable overview Download service data of performance and service data. While logged Into the eService Quickly download critical service information for site, you can customize service the date range and in the level of detail needed From availability reports to sereice data and quickly download to your } tali and maintenance details, a preferred format, The eService Automatio updates variety of reports are available system also offers the opportunity Select performance and service reports to receive using the drop-down reports menu. to receive automatic e•mal) updates. regularly via a-malt Within reports, you can adjust the These updates can be either ""-"-~~---w°~---~~-°~ level of detaq provided, whether detailed reports found on eSetvlce Event Notifications a portfolio of buildings, a single or summary notifications of events Event-driven a-mails sent to alert you of work building or a single unit.ln that happen in your buildings. You done in your building addition, reports can be s€mpiy select the reports you would - generated fora specif[c date liketo receive and set the frequency range and a summary chart, a from month to annually. trend line or complete details can be viewed, ~~s ~.ta,a;:c•,iccml, 6$et'VICe fag ai ( [il1n~YW,n,e~. { RrrwRatlR FMliRab[A. . OOiN„3 R. .w Gib I AOd C0epa1[ NiII MOl JOW19MlM D~6eServtce parlor - hr9altl~!.m.aioD{iN[}rt mancedashboard ~'•~•~mel Phs ?t,nru w automatically displays ~i o.rroa,ri ~ s.iF i ~ [aa _q a cric.<.u, R ~y~ key equipment and sec ~ • _,c~~a. """1'i vice fnformaUon upon Hl9x.a weaaiD logging into the Sffe iirD,.y + tAlGare[C, . HOWS'p uwe - u c9ta"[. Perrormance Dashboard ~ ©Select from a IISt Of 1101ki4" ~ Ryrn0[RWSy reports using this _ ' 0&L1/2ppT•67A]/100aW Orubrw ![e,rARgrR ''l+5•+rn9cD>n drop-down menu `"'t' ©Screens Can be cur ~ ® tomized to display the preferred level o! detail GxR+,R IFwnytt MWaW.kp19 hfbT,n R9M•I~Nal13 Telal R[N iMJN R[N IR•b At .Lal~ Iuvy,llx.3 Dew a law iw[[a ciL, caw m.i.a.i oDC..a.i R~..a to°Do e~.toDm~ ©G@nerate reports for the exact date range saatIIizK .,ry:< . ~:s>x desired GR f6.R[ .Ni..~~~--' ~ i~ --~'x i 'a w~ itip It : ~ ~ , iq - li . ~ ' i`° "s ©By clicking on the Ifnks aesntRtt » plj iu ~ y,i 11 ~ j1w " ; _ in data taws, additional ~ - ` > i?A' <-~u - - details can be viewed !l89wv[ u - ;;tr ~ - ~ JR u- u20:. awr l~.t s 1° ° " It 13O ':SD ©eService allows z ' - a ;''7caD - ° l,.x R f subscription to automatic .a ~ 4 , u ~ 3 .00 39,o updates and/or event g xas ~ 4 h0', li" notHicaUons dlrecty ~ 7bT8R02( t 1Gf.A i ? a 3 A o ° . 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